Company Description We suggest you enter details here. Role Description This is a full-time role for a Qvera Qie Developer at Earning Curve LLP. The developer will be responsible for designing, implementing, and managing Qvera Qie interfaces. Daily tasks include developing and maintaining integration solutions, troubleshooting issues, and ensuring smooth data exchange within healthcare systems. This is an on-site role located in Chennai, requiring close collaboration with internal teams and clients. Qualifications Experience with Qvera Qie and interfacing solutions Strong understanding of HL7, FHIR, and other healthcare data exchange standards Familiarity with scripting languages and databases Excellent problem-solving and troubleshooting skills Effective communication and teamwork abilities Bachelor's degree in Computer Science, Information Technology, or a related field Experience in the healthcare industry is a plus
Job Description We are seeking a Provider Credentialing Professional (Application Specialist) to join our team in India. This non-technical and remote role is ideal for candidates with a strong background in provider enrollment and credentialing , looking to be part of a high-performing, professional services organization. Key Responsibilities 🔹 Provider Enrollment & Application Management Complete and submit provider applications across various specialties and payers (Medicare, Medicaid, etc.) Monitor application status and follow up 🔹 Welcome Kit & Contract Handling Generate comprehensive Welcome Kits Accurately load contracts into internal systems 🔹 Portal Expertise CAQH, PECOS, NPI, and Medicaid portal management Profile creation, submission, and maintenance 🔹 Communication & Compliance Professional email handling Strict adherence to HIPAA and organizational standards Qualifications 3–5 years of experience in provider credentialing Familiarity with CAQH, PECOS, Medicaid, and NPI processes Florida-specific credentialing experience is a plus Bachelor’s degree preferred (Healthcare Admin, HIM, Public Health, or related) Skills Required ✅ Strong written and verbal communication ✅ Proficient in Google Sheets, Docs (formulas, charts, pivot tables) ✅ Accurate typing and computer navigation ✅ Independent and team-oriented mindset ✅ Detail-oriented with ethical integrity Location: Remote (India) Shift: Day or Night shift (flexible) This is a great opportunity to join an expanding business services team supporting global healthcare operations.
Senior Mobile Developer (Android & iOS) – 5+ Years Experience | Test Automation Expertise We are looking for a highly skilled Mobile Developer with 5+ years of experience in developing and delivering robust Android and iOS applications. The ideal candidate will also have strong expertise in mobile app test automation and a passion for building high-quality, scalable mobile solutions. Key Responsibilities Design, develop, and maintain high-performance mobile applications for Android and iOS platforms. Collaborate with product managers, designers, and backend teams to define and deliver seamless user experiences. Develop and maintain test automation frameworks for mobile apps to ensure top-notch quality and performance. Troubleshoot, debug, and optimize mobile applications for speed and scalability. Stay updated with the latest mobile development trends and technologies. Required Skills & Experience ✅ Minimum 5 years of professional experience in mobile app development. ✅ Strong proficiency in Kotlin/Java (Android) and Swift/Objective-C (iOS). ✅ Solid understanding of mobile app architecture patterns (MVC, MVVM, etc.). ✅ Hands-on experience with mobile app test automation tools (e.g., Appium, Espresso, XCUITest). ✅ Familiarity with REST APIs, Git, and CI/CD pipelines for mobile deployments. ✅ Strong debugging and performance optimization skills. Nice to Have 🌟 Experience with cross-platform frameworks like Flutter or React Native. 🌟 Familiarity with cloud services (Firebase, AWS, etc.) . 🌟 Knowledge of mobile security and accessibility best practices. 📍 Location : Onsite 💼 Employment Type: Full-Time
As a Full Stack Developer at Earning Curve LLP, a fast-growing IT solutions company based in Chennai, you will play a crucial role in designing, developing, testing, and deploying full-stack web applications and microservices. Your responsibilities will include developing and maintaining backend APIs using Node.js and Java, writing JavaScript-based queries, designing secure RESTful APIs, integrating MySQL and MongoDB databases, and collaborating with cross-functional teams to deliver high-performance, scalable systems. To excel in this role, you should possess strong programming skills in JavaScript, Node.js, and Python, along with hands-on experience in frontend development using React, Vue, or Angular. Proficiency in SQL queries, MongoDB integration, REST APIs, MVC architecture, and JSON-based communication is essential. Additionally, familiarity with Git workflows, Docker, CI/CD, cloud deployment (GCP or AWS), and DevOps tools is preferred. You should have a Bachelor's degree in Computer Science, Engineering, or a related field, with at least 3 years of experience in full-stack or backend development. A strong portfolio, GitHub profile, or previous project examples will be advantageous. Problem-solving skills, clean coding practices, and end-to-end debugging abilities are key attributes for success in this role. If you are a self-driven technologist with a passion for shaping impactful products and have expertise in JavaScript, Node.js, Python, and database management, we invite you to join our dynamic team at Earning Curve LLP and contribute to building innovative solutions that drive digital growth.,
Job Title: Technical Service Representative Department: Operations Reports To: Director of Operations, Managed Services Manager Location: Chennai, India Position Overview: The Technical Service Representative plays a key role in assisting patients and providers with navigating OPOS technology solutions. The Technical Service Representative will be tech-savvy, personable, and experienced in providing remote technical support, ensuring seamless use of iOS and Android devices, as well as facilitating virtual meetings and appointments. Key Responsibilities: Technical Support & Troubleshooting Assist patients and providers in navigating OPOS technology platforms and applications on iOS and Android devices. Diagnose and resolve technical issues remotely in a timely and professional manner. Provide guidance on software installations, updates, and basic device configuration. Patient & Provider Coordination Support patients in accessing virtual consultations via Zoom or other video conferencing platforms. Ensure seamless coordination of appointments between patients and providers, including troubleshooting any technical issues related to connectivity or platform access. Training & Onboarding Deliver personalized, easy-to-understand technology training sessions for patients and healthcare providers, empowering them to utilize OPOS tools effectively. Create and update instructional materials, such as user guides and FAQs, to improve user experience. Communication & Collaboration Maintain clear, empathetic communication with patients who may have limited technical expertise. Work collaboratively with internal teams to escalate unresolved issues or improve platform usability. Documentation & Reporting Accurately document support requests, technical issues, and resolutions in the company’s CRM or ticketing system. Provide regular feedback on recurring issues to contribute to product and service improvements. Required Skills & Qualifications: English Proficiency: Precise communication is vital for professionals aiming to excel in customer service roles. The specialized nature of call center communication demands focused practice on vocabulary, tone, and problem-solving language. Technical Support: Proven experience in technical support, preferably in a healthcare or customer-focused environment. Troubleshooting: Proficiency in navigating and troubleshooting iOS, Android, and Google devices. Knowledge: Strong familiarity with video conferencing platforms (e.g., Zoom) and remote support tools. Communication: Exceptional communication skills with the ability to explain technical concepts to non-technical users. Detail Oriented: High attention to detail and strong organizational skills for coordinating virtual meetings and maintaining records. Customer Care: Empathy and patience when working with individuals managing chronic pain or complex health conditions. Preferred Qualifications: Experience in a healthcare setting or working with electronic health records (EHR) systems. Familiarity with chronic pain management and opioid prescribing protocols. Technical certifications (e.g., CompTIA, Apple Certified Support Professional) are a plus About OPOS, Inc. OPOS, Inc. provides operational and patient outreach services for medical practices. Our mission is to deliver efficient, patient-centered support that enhances practice performance and patient satisfaction. About Earning Curve, Limited Earning Curve Limited supports the OPOS operations and mission by delivering solutions and services. Our people enable operational and patient outreach services and solutions for medical practices for OPOS.
JOB DESCRIPTION Job Location: Onsite Experience: Three to five years credentialing Shift: Day or night We are seeking a highly motivated and detail-oriented Provider Credentialing Professional (Application Specialist) to join our team. The ideal candidate will possess a strong background in provider enrollment and a comprehensive understanding of the credentialing process. This role is crucial for ensuring the timely and accurate submission of provider applications, facilitating smooth onboarding, and maintaining compliance with all relevant regulations Key Responsibilities: Provider Enrollment & Application Management: Demonstrated expertise in the end-to-end provider enrollment process. Proficiency in accurately completing a high volume of provider applications across various specialties and payer types. Ensuring timely and efficient submission of all completed applications to relevant entities. Tracking application statuses and proactively following up on outstanding items to expedite approval. Welcome Kit Generation & Contract Loading: Responsible for the creation and dissemination of comprehensive Welcome Kits for new providers, ensuring all necessary documentation and information is included. Accurate and efficient loading of provider contracts into the designated system, ensuring all terms and conditions are correctly captured. Application Portal Expertise: Extensive experience in creating and managing accounts within key healthcare application portals, including: CAQH (Council for Affordable Quality Healthcare): Establishing and maintaining provider profiles for efficient data sharing. Medicaid: Navigating state-specific Medicaid enrollment processes. Medicare (PECOS portal): Submitting and managing Medicare enrollment applications through the Provider Enrollment, Chain and Ownership System. NPI (National Provider Identifier): Assisting providers in obtaining and managing their NPI numbers. Regional Credentialing Advantage: Experience working with providers specifically in Florida will be considered a significant advantage, demonstrating familiarity with state-specific regulations and payer requirements. Communication & Responsiveness: Maintain a high level of professionalism and responsiveness in all email communications, promptly addressing queries and providing clear, concise information to internal and external stakeholders. Compliance & Confidentiality: Strictly adhere to all HIPAA regulations and maintain the utmost confidentiality of sensitive patient and provider information. Ensure all credentialing activities are in full compliance with federal, state, and organizational guidelines. Skill Sets: Excellent Communication and Interpersonal Skills: Demonstrates exceptional ability to convey information clearly, concisely, and effectively, both verbally and in writing. Ability to Work Independently and as Part of a Team: Exhibits a strong sense of initiative and self-motivation, capable of managing tasks and responsibilities autonomously with minimal supervision. Proficiency in Google Sheets and Docs: Highly skilled in utilizing Google Sheets for data organization, analysis, and visualization, including the creation of complex formulas, pivot tables, and charts Excellent Typing Skills: Possesses a high level of accuracy and speed in typing, significantly contributing to efficient data entry, document creation, and overall productivity. Comprehensive Knowledge of Computer Usage and Navigation: Displays a thorough understanding of operating systems, common software applications, and internet browsers. Basic Qualifications Education Bachelor’s Degree (Preferred) in a relevant major such as Healthcare Administration, Health Information Management (HIM), Business Administration, or Public Health. An associate’s degree combined with relevant work experience (e.g., 2-3 years in provider enrollment or credentialing) may suffice for entry-level roles. Experience : Expertise in provider enrollment and credentialing processes, ensuring ethical and accurate completion and submission of applications across various specialties and payers (e.g., Medicaid, Medicare). Proficiency in managing accounts in CAQH, Medicaid, Medicare (PECOS), and NPI portals with a commitment to ethical standards in data handling. Florida experience (preferred): Familiarity with state-specific regulations and payer requirements, maintaining integrity in compliance. Technical Skills : High proficiency in Google Sheets (formulas, pivot tables, charts) and Google Docs, supporting a high-performance culture through efficient workflows. Excellent typing skills (speed and accuracy) for precise data entry, contributing to operational excellence. Strong knowledge of operating systems, software, and browsers to uphold professional performance standards. Compliance & Ethics : Strict adherence to HIPAA and federal/state credentialing guidelines, ensuring ethical conduct in all processes. Maintain confidentiality of sensitive information with unwavering integrity. Key Competencies Communication : Clear, professional, and ethical verbal and written communication; highly responsive in emails to foster trust. Organization : Track application statuses and ensure timely submissions with diligence, supporting a high-performance culture. Independence & Teamwork : Work autonomously with ethical initiative and collaborate effectively to drive team excellence. Attention to Detail : Accurate application and contract management, reflecting commitment to quality and ethical precision. This role demands a detail-oriented professional with a strong ethical foundation, technical proficiency, and a drive for performance excellence in credentialing. Florida experience is a plus.
Job Title: Service Representative Manager Department: Operations, Managed Services Reports To: Managed Services Manager Location: Chennai, India Employment Type: Full-Time Hybrid/Onsite: Onsite presence in Chennai required, with potential for hybrid work based on performance. Position Summary The Service Representative Manager, within the Customer Service Department, is responsible for overseeing a team of staff to ensure efficient operations, excellent patient service, and optimal productivity. This role requires a detail-oriented leader with strong supervisory experience in call center or medical practice operations. The Clerical Manager will monitor staff performance, analyze productivity metrics, manage scheduling, and resolve patient complaints, while driving continuous improvement across clerical functions. Key Responsibilities Supervise, coach, and support clerical staff in the Customer Service Department to ensure high performance and adherence to company policies. Monitor and analyze phone productivity, call volumes, and response times to identify trends and opportunities for improvement. Oversee staff scheduling to ensure appropriate coverage and efficiency. Address and resolve patient complaints in a timely and professional manner. Track, evaluate, and report on staff productivity and performance metrics to leadership. Collaborate with the Director of Operations to develop and implement process improvements. Provide training, feedback, and professional development opportunities for clerical staff. Ensure compliance with company standards, privacy laws, and healthcare regulations. Qualifications Minimum of 5 years of supervisory experience in a call center or medical practice management setting. Proven ability to lead and manage remote clerical teams. Strong analytical skills with experience monitoring productivity and performance metrics. Excellent problem-solving and conflict resolution skills, particularly with patient concerns. Exceptional communication and organizational skills. Proficiency in scheduling and workforce management tools. Knowledge of healthcare operations, patient services, or medical office procedures preferred. About OPOS, Inc. OPOS, Inc. provides operational and patient outreach services for medical practices. Our mission is to deliver efficient, patient-centered support that enhances practice performance and patient satisfaction. About Earning Curve, Limited Earning Curve Limited supports the OPOS operations and mission by delivering solutions and services. Our people enable operational and patient outreach services and solutions for medical practices for OPOS.
Job Title: Patient Contact Center Manager Department: Operations, Managed Services Reports To: Managed Services Manager Location: Chennai, India Employment Type: Full-Time Job Type: Onsite presence in Chennai required Position Summary We are seeking an experienced Patient Contact Center Manager to lead our US-based patient care call center, operating weekdays during US business hours. The ideal candidate will oversee a team of healthcare professionals and customer service agents, leveraging Zoom Contact Center technology to deliver patient-centric support, execute targeted campaign strategies, and ensure operational excellence. This role requires expertise in Zoom’s cloud-based contact center platform, strong leadership, and a focus on driving patient satisfaction and health outcomes. Key Responsibilities Team Leadership & Management : Manage and mentor a team of call center agents and healthcare professionals, fostering a culture of empathy, collaboration, and high performance. Oversee recruitment, training, and development to ensure staff are proficient in Zoom Contact Center tools, medical terminology, and patient engagement protocols. Monitor team performance through KPIs (e.g., first-call resolution, patient satisfaction, call abandonment rates) and implement improvement plans. Zoom Contact Center Operations : Administer and optimize Zoom Contact Center platform for inbound/outbound calls, video interactions, SMS, email, and chat to ensure seamless multichannel communication. Configure Zoom workflows, queues, and analytics to enhance efficiency and patient experience. Troubleshoot technical issues and collaborate with Zoom support and IT teams to maintain system reliability. Patient-Centric Service Delivery : Ensure empathetic, personalized support for patient inquiries, appointment scheduling, triage, billing, and telehealth assistance during US business hours. Integrate with Electronic Health Records (EHR) and CRM systems to provide real-time, data-driven patient interactions. Maintain strict compliance with HIPAA and data security standards for all communications. Campaign Strategy Execution : Lead proactive outreach campaigns (e.g., health awareness, appointment reminders, wellness programs) using Zoom’s multichannel capabilities. Segment patient populations by archetypes and personas for targeted messaging via Zoom’s SMS, email, and call features. Analyze campaign performance using Zoom analytics and patient feedback to refine strategies and improve engagement. Operational Excellence : Drive efficiency by optimizing call flows, reducing wait times, and improving first-call resolution rates. Implement quality assurance programs, including call monitoring and patient surveys, to uphold service standards. Prepare performance reports for leadership, highlighting patient outcomes, operational metrics, and campaign results. Qualifications Education : Bachelor’s degree in healthcare administration, business management, or a related field. Master’s degree preferred. Experience : 5+ years of experience managing a contact center, with at least 2 years using Zoom Contact Center or similar cloud-based platforms. Proven track record in healthcare call center operations, preferably in patient care or telehealth. Experience leading targeted outreach campaigns and multichannel communication strategies. Skills : Expertise in Zoom Contact Center configuration, administration, and analytics. Strong understanding of healthcare processes, patient engagement, and compliance (e.g., HIPAA). Exceptional leadership, communication, and problem-solving skills. Proficiency in CRM, EHR integration, and data analytics tools. Ability to work evening/night shifts (IST) to align with US business hours. Preferred : Knowledge of patient archetypes/personas and campaign segmentation. Experience in a global healthcare environment, particularly with US-based operations. Work Environment Location : Chennai, India (primarily onshore operations). Schedule : Monday to Friday, 5:30 PM - 2:30 AM IST (aligned with US EST business hours). Hybrid/Onsite : Onsite presence in Chennai required, with potential for hybrid work based on performance. Benefits Competitive salary and performance-based incentives. Opportunities for professional development and Zoom certification training. Supportive, patient-focused work culture with a global impact. About OPOS, Inc. OPOS, Inc. provides operational and patient outreach services for medical practices. Our mission is to deliver efficient, patient-centered support that enhances practice performance and patient satisfaction. About Earning Curve, Limited Earning Curve Limited supports the OPOS operations and mission by delivering solutions and services. Our people enable operational and patient outreach services and solutions for medical practices for OPOS.
About Earning Curve LLP: Earning Curve LLP is a forward-thinking technology consulting firm delivering secure, scalable, and cloud-native solutions across industries. We are in the process of building a world-class engineering team in India to support our global operations, with a strong emphasis on automation, cloud security, and enterprise-grade DevOps practices. As we grow, we’re looking for exceptional talent that thrives in fast-paced, high-impact environments and takes ownership from day one. Role Overview: We are seeking an experienced DevSecOps Engineer (GCP) who not only has strong hands-on expertise with cloud and security automation but also a deep conceptual understanding of core DevOps principles —scalability, reliability, automation, shift-left security, and CI/CD maturity models. The right candidate should be able to connect day-to-day implementation to architecture-level reasoning and governance frameworks. Key Responsibilities: Architect & implement secure GCP network infrastructure, including VPCs, DMZs, subnets, firewall rules, Cloud NAT, VPNs, and interconnects, with a focus on resilience and compliance. Design, build, and maintain CI/CD pipelines with embedded security (GitHub Actions, Jenkins, or similar), ensuring adherence to DevOps maturity models. Automate provisioning & management of cloud resources via Terraform, Ansible, or GCP Deployment Manager, with an emphasis on reproducibility and auditability. Manage and optimize GCP services (IAM, Pub/Sub, GKE, Cloud Run, Functions, Secret Manager, Monitoring/Logging) while enforcing least-privilege access and organizational policy standards. Integrate DevSecOps practices across the SDLC, including vulnerability scanning, secrets management, container security, and policy-as-code. Develop monitoring and auditing frameworks using Cloud Logging, Cloud Monitoring, custom alerting, and SIEM integration for proactive risk identification. Partner with cross-functional teams to align security, compliance, and DevOps principles with business goals. Requirements: 2+ years of hands-on experience in DevSecOps, Cloud Infrastructure, or SRE roles. Strong conceptual and practical understanding of DevOps fundamentals, including CI/CD pipelines, IaC, configuration management, cloud-native security, observability, and release strategies. Proven expertise in GCP services, with the ability to design, deploy, secure, and troubleshoot enterprise-grade cloud solutions. Hands-on proficiency in Terraform, Ansible, or equivalent IaC tools. Experience in securing and orchestrating containerized workloads (Kubernetes/GKE, Docker). Solid knowledge of cloud networking, IAM, and security controls, including zero trust and defense-in-depth approaches. Strong scripting/programming experience (Python, Bash, Shell, Node.js, or Java) to support automation and integrations. Preferred Qualifications : GCP Certifications (Professional Cloud Security Engineer, Professional Cloud DevOps Engineer, or Architect). Background in regulated industries (healthcare, finance, etc.) with understanding of compliance frameworks (HIPAA, PCI-DSS, SOC2, GDPR). Familiarity with DevOps culture practices such as trunk-based development, DORA metrics, error budgets, incident management, and shift-left testing.
As a Full Stack Developer at Earning Curve LLP, a fast-growing IT solutions company based in Chennai, you will play a crucial role in designing, developing, testing, and deploying full-stack web applications and microservices. Your responsibilities will include: - Developing and maintaining backend APIs using Node.js and Java - Writing JavaScript-based queries - Designing secure RESTful APIs - Integrating MySQL and MongoDB databases - Collaborating with cross-functional teams to deliver high-performance, scalable systems To excel in this role, you should possess strong programming skills in JavaScript, Node.js, and Python, along with hands-on experience in frontend development using React, Vue, or Angular. Proficiency in SQL queries, MongoDB integration, REST APIs, MVC architecture, and JSON-based communication is essential. Additionally, familiarity with Git workflows, Docker, CI/CD, cloud deployment (GCP or AWS), and DevOps tools is preferred. You should have a Bachelor's degree in Computer Science, Engineering, or a related field, with at least 3 years of experience in full-stack or backend development. A strong portfolio, GitHub profile, or previous project examples will be advantageous. Problem-solving skills, clean coding practices, and end-to-end debugging abilities are key attributes for success in this role. If you are a self-driven technologist with a passion for shaping impactful products and have expertise in JavaScript, Node.js, Python, and database management, we invite you to join our dynamic team at Earning Curve LLP and contribute to building innovative solutions that drive digital growth.,
Mobile Developer (Android & iOS) – Development Experience | Test Automation Expertise We are looking for a highly skilled Mobile Developer with 3+ years of experience in developing and delivering robust Android and iOS applications. The ideal candidate will also have strong expertise in mobile app test automation and a passion for building high-quality, scalable mobile solutions. Key Responsibilities Design, develop, and maintain high-performance mobile applications for Android and iOS platforms. Collaborate with product managers, designers, and backend teams to define and deliver seamless user experiences. Develop and maintain test automation frameworks for mobile apps to ensure top-notch quality and performance. Troubleshoot, debug, and optimize mobile applications for speed and scalability. Stay updated with the latest mobile development trends and technologies. Required Skills & Experience ✅ Minimum 2+ years of professional experience in mobile app development. ✅ Strong proficiency in Kotlin/Java (Android) and Swift/Objective-C (iOS). ✅ Solid understanding of mobile app architecture patterns (MVC, MVVM, etc.). ✅ Strong proficiency in Android Studio, Test Flight, and Xcode. ✅ Hands-on experience with mobile app test automation tools (e.g., Appium, Espresso, XCUITest). ✅ Familiarity with REST APIs, Git, and CI/CD pipelines for mobile deployments. ✅ Strong debugging and performance optimization skills. Nice to Have 🌟 Experience with cross-platform frameworks like Flutter or React Native. 🌟 Familiarity with cloud services (GCP, AWS, etc.) . 🌟 Knowledge of mobile security and accessibility best practices. 📍 Location: Onsite - Chennai 💼 Employment Type: Full-Time
As a highly skilled Mobile Developer with 3+ years of experience, you will be responsible for designing, developing, and maintaining high-performance mobile applications for Android and iOS platforms. Your expertise in mobile app test automation will be crucial in developing and maintaining test automation frameworks to ensure top-notch quality and performance. Collaboration with product managers, designers, and backend teams is essential to define and deliver seamless user experiences. Additionally, you will troubleshoot, debug, and optimize mobile applications for speed and scalability while staying updated with the latest mobile development trends and technologies. Key Responsibilities: - Design, develop, and maintain high-performance mobile applications for Android and iOS platforms. - Collaborate with product managers, designers, and backend teams to define and deliver seamless user experiences. - Develop and maintain test automation frameworks for mobile apps to ensure top-notch quality and performance. - Troubleshoot, debug, and optimize mobile applications for speed and scalability. - Stay updated with the latest mobile development trends and technologies. Qualifications Required: - Minimum 2+ years of professional experience in mobile app development. - Strong proficiency in Kotlin/Java (Android) and Swift/Objective-C (iOS). - Solid understanding of mobile app architecture patterns (MVC, MVVM, etc.). - Strong proficiency in Android Studio, Test Flight, and Xcode. - Hands-on experience with mobile app test automation tools (e.g., Appium, Espresso, XCUITest). - Familiarity with REST APIs, Git, and CI/CD pipelines for mobile deployments. - Strong debugging and performance optimization skills. Additional Company Details: - Location: Onsite - Chennai - Employment Type: Full-Time Nice to Have: - Experience with cross-platform frameworks like Flutter or React Native. - Familiarity with cloud services (GCP, AWS, etc.). - Knowledge of mobile security and accessibility best practices.,
Job Title: Customer Service Representative Department: Operations, Managed Services Reports To: Managed Services Manager Location: Chennai, India Position Summary: The Customer Service Representative (CSR) plays a critical role in supporting OPOS’s mission by serving as the primary point of contact for patients, providers, and other stakeholders. The CSR is responsible for answering phone inquiries, scheduling appointments, responding to patient and customer needs, and ensuring compliance with healthcare regulations. The ideal candidate is empathetic, detail-oriented, and committed to providing exceptional service in a fast-paced healthcare setting. Key Responsibilities: Patient and Provider Support: Respond promptly to phone calls, emails, and other inquiries from patients, providers, and caregivers. Provide accurate information about OPOS’s services, policies, and procedures. Address and resolve concerns with professionalism and empathy, escalating complex issues when necessary. Appointment Scheduling: Schedule and confirm patient appointments, ensuring proper documentation and alignment with providers’ availability. Manage scheduling conflicts and follow up with patients or providers to address changes. Regulatory Compliance: Adhere to healthcare regulations and company policies, including HIPAA and other confidentiality requirements. Ensure that all documentation and communication are compliant with state and federal laws regarding opioid prescribing and chronic pain management. Administrative Duties: Maintain accurate records of patient interactions and updates in the company’s CRM or healthcare software system. Assist in tracking and managing patient outreach programs aimed at improving health outcomes. Collaborate with internal teams to ensure smooth coordination of services. Qualifications: English Proficiency: Precise communication is vital for professionals aiming to excel in customer service roles. The specialized nature of call center communication demands focused practice on vocabulary, tone, and problem-solving language. Education: High school diploma or equivalent required; associate or bachelor’s degree in a healthcare or related field preferred. Experience: Minimum of 1-2 years in customer service, preferably in a healthcare or medical office setting. Experience with scheduling systems and electronic health records (EHR) preferred. Skills: Strong communication and interpersonal skills with the ability to handle sensitive situations. Proficiency in using healthcare software, CRM systems, and Microsoft Office Suite. Excellent organizational skills with a high attention to detail. Ability to work effectively in a team and independently. Knowledge: Familiarity with healthcare regulations, HIPAA, and chronic pain management is a plus. About OPOS, Inc. OPOS, Inc. provides operational and patient outreach services for medical practices. Our mission is to deliver efficient, patient-centered support that enhances practice performance and patient satisfaction. About Earning Curve, Limited Earning Curve Limited supports the OPOS operations and mission by delivering solutions and services. Our people enable operational and patient outreach services and solutions for medical practices for OPOS.
About Earning Curve LLP: Earning Curve LLP is a forward-thinking technology consulting firm delivering secure, scalable, and cloud-native solutions across industries. We are in the process of building a world-class engineering team in India to support our global operations, with a strong emphasis on automation, cloud security, and enterprise-grade DevOps practices. As we grow, we’re looking for exceptional talent that thrives in fast-paced, high-impact environments and takes ownership from day one. Role Overview: We are seeking an experienced DevSecOps Engineer (GCP) who not only has strong hands-on expertise with cloud and security automation but also a deep conceptual understanding of core DevOps principles —scalability, reliability, automation, shift-left security, and CI/CD maturity models. The right candidate should be able to connect day-to-day implementation to architecture-level reasoning and governance frameworks. Key Responsibilities: Architect & implement secure GCP network infrastructure, including VPCs, DMZs, subnets, firewall rules, Cloud NAT, VPNs, and interconnects, with a focus on resilience and compliance. Design, build, and maintain CI/CD pipelines with embedded security (GitHub Actions, Jenkins, or similar), ensuring adherence to DevOps maturity models. Automate provisioning & management of cloud resources via Terraform, Ansible, or GCP Deployment Manager, with an emphasis on reproducibility and auditability. Manage and optimize GCP services (IAM, Pub/Sub, GKE, Cloud Run, Functions, Secret Manager, Monitoring/Logging) while enforcing least-privilege access and organizational policy standards. Integrate DevSecOps practices across the SDLC, including vulnerability scanning, secrets management, container security, and policy-as-code. Develop monitoring and auditing frameworks using Cloud Logging, Cloud Monitoring, custom alerting, and SIEM integration for proactive risk identification. Partner with cross-functional teams to align security, compliance, and DevOps principles with business goals. Requirements: 2+ years of hands-on experience in DevSecOps, Cloud Infrastructure, or SRE roles. Strong conceptual and practical understanding of DevOps fundamentals, including CI/CD pipelines, IaC, configuration management, cloud-native security, observability, and release strategies. Proven expertise in GCP services, with the ability to design, deploy, secure, and troubleshoot enterprise-grade cloud solutions. Hands-on proficiency in Terraform, Ansible, or equivalent IaC tools. Experience in securing and orchestrating containerized workloads (Kubernetes/GKE, Docker). Solid knowledge of cloud networking, IAM, and security controls, including zero trust and defense-in-depth approaches. Strong scripting/programming experience (Python, Bash, Shell, Node.js, or Java) to support automation and integrations. Preferred Qualifications : GCP Certifications (Professional Cloud Security Engineer, Professional Cloud DevOps Engineer, or Architect). Background in regulated industries (healthcare, finance, etc.) with understanding of compliance frameworks (HIPAA, PCI-DSS, SOC2, GDPR). Familiarity with DevOps culture practices such as trunk-based development, DORA metrics, error budgets, incident management, and shift-left testing.