1616 Zendesk Jobs - Page 16

Job Description Data Analytics Engineer Our Enterprise Data & Analytics (EDA) is looking for a Data Engineer to join our growing data engineering team. We are a globally distributed remote first team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices . You will be primarily developing Data Warehouse Solutions using technologies such as dbt, Airflow, terraform. What You Get To Do Every Single Day Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models Use best engineering practices such as version control system, CI/CD, code review, pair programming Design, build, and maintain ELT pipelines in Enterprise Data Warehouse to ensure reliable business reporting Design & build ELT based data models using SQL & dbt Build analytics solutions that provide practical insights into customer 360, finance, product, sales and other key business domains Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery Work with data and analytics experts to strive for greater functionality in our data systems Basic Qualifications What you bring to the role: 2+ years of data / analytics engineering experience building, working & maintaining data pipelines & ETL processes on big data environments Basic knowledge in modern as well as classic Data Modeling - Kimball, Innmon, etc Experience with any of the programming language: Python, Go, Java, Scala, we use primarily Python SQL knowledge and experience working with Cloud columnar databases (We use Snowflake) as well as working familiarity with a variety of databases Familiarity with processes supporting data transformation, data structures, metadata, dependency and workload management Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Strong communication skills and be adaptive for changing requirements and tech stack. Preferred Qualifications Demonstrated experience in one or many business domains 1+ completed projects with dbt Proficient knowledge in SQL and/or python Experience using Airflow as data orchestration tool What Does Our Data Stack Looks Like ELT (Snowflake, dbt, Airflow, Kafka, HighTouch) BI (Tableau, Looker) Infrastructure (GCP, AWS, Kubernetes, Terraform, Github Actions) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Data Analytics Engineer Our Enterprise Data & Analytics (EDA) is looking for a Data Engineer to join our growing data engineering team. We are a globally distributed remote first team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices . You will be primarily developing Data Warehouse Solutions using technologies such as dbt, Airflow, terraform. What you get to do every single day: Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models Use best engineering practices such as version control system, CI/CD, code review, pair programming Design, build, and maintain ELT pipelines in Enterprise Data Warehouse to ensure reliable business reporting Design & build ELT based data models using SQL & dbt Build analytics solutions that provide practical insights into customer 360, finance, product, sales and other key business domains Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery Work with data and analytics experts to strive for greater functionality in our data systems What you bring to the role: Basic Qualifications 2+ years of data / analytics engineering experience building, working & maintaining data pipelines & ETL processes on big data environments Basic knowledge in modern as well as classic Data Modeling - Kimball, Innmon, etc Experience with any of the programming language: Python, Go, Java, Scala, we use primarily Python SQL knowledge and experience working with Cloud columnar databases (We use Snowflake) as well as working familiarity with a variety of databases Familiarity with processes supporting data transformation, data structures, metadata, dependency and workload management Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Strong communication skills and be adaptive for changing requirements and tech stack. Preferred Qualifications Demonstrated experience in one or many business domains 1+ completed projects with dbt Proficient knowledge in SQL and/or python Experience using Airflow as data orchestration tool What does our data stack looks like: ELT (Snowflake, dbt, Airflow, Kafka, HighTouch) BI (Tableau, Looker) Infrastructure (GCP, AWS, Kubernetes, Terraform, Github Actions) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Senior Data Engineer Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Engineer to join our growing data engineering team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices to maintain the foundation data layer serving as a single source of truth across Zendesk . You will be primarily developing Data Warehouse Solutions in BigQuery/Snowflake using technologies such as dbt, Airflow, Terraform. What you get to do every single day: Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models Serve as Data Model subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately Implement Enterprise Data Warehouse by transforming raw data into schemas and data models for various business domains using SQL & dbt Design, build, and maintain ELT pipelines in Enterprise Data Warehouse to ensure reliable business reporting using Airflow, Fivetran & dbt Optimize data warehousing processes by refining naming conventions, enhancing data modeling, and implementing best practices for data quality testing Build analytics solutions that provide practical insights into customer 360, finance, product, sales and other key business domains Build and Promote best engineering practices in areas of version control system, CI/CD, code review, pair programming Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery Work with data and analytics experts to strive for greater functionality in our data systems What you bring to the role: Basic Qualifications 5+ years of data engineering experience building, working & maintaining data pipelines & ETL processes on big data environments 5+ years of experience in Data Modeling and Data Architecture in a production environment 5+ years in writing complex SQL queries 5+ years of experience with Cloud columnar databases (We use Snowflake) 2+ years of production experience working with dbt and designing and implementing Data Warehouse solutions Ability to work closely with data scientists, analysts, and other stakeholders to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams. Intermediate experience with any of the programming language: Python, Go, Java, Scala, we primarily use Python Integration with 3rd party API SaaS applications like Salesforce, Zuora, etc Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Preferred Qualifications Hands-on experience with Snowflake data platform, including administration, SQL scripting, and query performance tuning Good Knowledge in modern as well as classic Data Modeling - Kimball, Innmon, etc Demonstrated experience in one or many business domains (Finance, Sales, Marketing) 3+ completed “production-grade� projects with dbt Expert knowledge in python What does our data stack looks like: ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch) BI (Tableau, Looker) Infrastructure (GCP, AWS, Kubernetes, Terraform, Github Actions) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. Our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Responsibilities: As a member of the centralized quality and reliability team, support engineering teams to develop, test and launch new products  Design and execute testing strategies and comprehensive test plans covering functional and non-functional requirements Drive cross-functional testing initiatives from conception to launch Perform manual and automated testing as needed. Create and maintain UI and API automated tests Contribute to developing and maintaining existing automation test frameworks Own the entire QA lifecycle, including planning, testing, and reporting Document and report all identified bugs and defects clearly, ensuring accurate reproduction steps. Develop and maintain robust documentation for testing processes and procedures.  Qualifications: 4+ years of experience planning, designing and executing manual and automated tests for enterprise Saas products Fluency with scripting languages like JavaScript, Typescript or Ruby Experience with testing frameworks and tools like Selenium, Cypress, Playwright, JUnit Hands on experience in design, implementation and maintenance of high-quality UI, API, load and performance automation suites. Understanding and experience with CI/CD tools like Jenkins, Spinnaker, Github Actions (a plus) Experience working in a global environment, with an understanding of cultural sensitivities and localization practices (a plus). Excellent communication and collaboration skills. Strong analytical and problem-solving skills. Excellent written and verbal communication skills in English, with the ability to communicate effectively with a global team. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

We are looking for a skilled Support Analyst to join our web development team. As a Support Analyst, your primary responsibility will be to provide technical support for our web applications. You will be required to troubleshoot issues, collaborate with our development team to identify and resolve problems efficiently. The ideal candidate for this role will possess excellent problem-solving skills, meticulous attention to detail, and strong communication abilities. Your key responsibilities will include providing technical support for web applications through various channels such as phone, email, or ticketing systems. You will be tasked with troubleshooting and resolving technical issues related to web development, which includes debugging code and identifying root causes. Collaboration with the development team to reproduce and resolve issues is crucial. You will also be responsible for documenting and tracking issues using ticketing systems like JIRA or Zendesk, as well as developing and maintaining technical documentation for web applications. Additionally, participation in testing and quality assurance of new web applications and features is expected, along with staying updated on new technologies and trends in web development. The required profile for this position includes a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 3-5 years of experience in technical support or web development. A strong understanding of web development technologies such as HTML, CSS, and JavaScript is essential, as well as experience with debugging tools like Chrome DevTools and Firefox Developer Edition. Excellent problem-solving skills, attention to detail, and effective communication and interpersonal abilities are prerequisites. The ability to work in a fast-paced environment, prioritize tasks effectively, and a certification in web development or a related field would be advantageous. Desirable qualifications for this role include experience with agile development methodologies like Scrum or Kanban, knowledge of web application security best practices, and familiarity with cloud-based platforms such as AWS or Azure. Join our team at Socit Gnrale and be part of a community that believes in the power of individuals to drive change and shape the world of tomorrow. Whether you are looking to make a short-term impact or build a long-lasting career, together we can create a positive future by innovating, daring, and taking action. If you thrive in a dynamic and supportive environment, where personal growth and expertise development are encouraged, you will find a home with us. Our employees are given the opportunity to engage in solidarity actions during their working hours, supporting various causes such as aiding individuals in their professional integration, contributing to the financial education of young apprentices, and sharing skills with charities. We are committed to ESG practices and reducing our carbon footprint, embracing diversity and inclusion in all aspects of our organization.,

Job Title:CUSTOMER SUPPORT REPRESENTATIVE 🏢 Company: KILONEWTONS 📍 Location: Hyderabad, India (Work From Office) 📅 Experience: 2+ Years in Customer Support 🌐 Website: www.kilonewtons.com 🌟 About The Role We're looking for an enthusiastic Customer Support Representative to deliver exceptional service for our global clients. You'll be the frontline voice of KILONEWTONS, solving problems and creating positive customer experiences. 🎯 Key Responsibilities ✔ Multi-Channel Support: Handle customer queries via phone, email, chat & social media ✔ Technical Troubleshooting: Diagnose and resolve product/service issues ✔ CRM Management: Log all interactions in Zendesk/Salesforce ✔ Knowledge Base: Contribute to FAQ documents and help guides ✔ Escalation Handling: Route complex issues to appropriate teams ✔ Feedback Collection: Share customer insights with product teams ✔ Upselling: Identify opportunities for additional services (where applicable) 💡 Must-Have Skills ✅ 2+ years in technical support/customer service roles ✅ Excellent English + Hindi/Telugu (verbal & written) ✅ Proficiency in CRM tools (Zendesk, Freshdesk, or Salesforce) ✅ Strong typing skills (40+ WPM) ✅ Basic troubleshooting skills for software/hardware issues ✅ Familiarity with remote support tools (TeamViewer, Zoom) 🖥️ Technical Requirements Working knowledge of Windows/Mac OS Understanding of SaaS products Experience with payment gateways (advantageous) ✨ Why Join Us? 💰 Competitive salary (₹3.5L - ₹5L PA) + performance bonuses 🏆 Growth opportunities in a fast-growing tech company 🧑‍💻 Modern workspace in HITEC City 📚 Continuous training & skill development 🩺 Comprehensive health insurance 📨 How To Apply Send your resume with: Current & expected CTC Notice period to: 📧 careers@kilonewtons.com 📝 Email Subject: "Application for Customer Support - Hyderabad [Your Name]" ⏰ Hiring Timeline Shortlisted candidates will be contacted within 30 business days 💬 "Customer satisfaction is our priority - help us deliver smiles with every interaction!" [wp_code id="1"]

Overview: We are seeking a highly skilled and detail-oriented Senior Service Operations Analyst to support our Technical Support, Professional Services , and Partner Management functions. In this role, you will work cross-functionally to drive operational efficiency, improve service delivery, and support data-driven decision-making. You will be instrumental in optimizing processes, analyzing performance, and ensuring seamless coordination across customer-facing teams. Responsibilities Operational support & Optimization - Drive continuous improvement across Service Operations, spanning Support, Professional Services, and Partner Management by streamlining workflows, standardizing processes, and addressing operational gaps through scalable solutions, automation, and tooling. Stakeholder Collaboration- Partner with cross-functional teams, including Support, Services, Partner Managers, Sales Ops, Customer Success, and Finance to align on priorities, resolve escalations, and coordinate operational initiatives that support business planning and execution. Systems & Tools Management - Manage and optimize key service platforms (e.g., Crossbeam, partner portals, Salesforce Service Cloud, Gainsight, Zendesk), ensuring system efficiency through regular audits, workflow enhancements, data accuracy, and alignment with evolving business needs. Data & Reporting - Build and maintain dashboards, KPIs, and performance reports to drive visibility into Service Operations. Prepare stakeholder-ready presentations (e.g., QBRs, EBRs) using AI tools, monitor key metrics such as SLAs, project timelines, and partner performance, and analyse operational trends to deliver actionable insights to leadership. Documentation & Knowledge Sharing - Contribute to building structured documentation, training content, and standard operating procedures to support knowledge transfer across global teams. Qualifications: 5+ years of relevant experience, should be able to operate in 6PM to 3AM shift Excellent communication and stakeholder management skills. Knowledge of Salesforce, Clari including creating reports and dashboards. Strong Excel/Google Sheets skills (pivot tables, lookups, data validation, etc.) Experience supporting Professional Services, Technical Support, and/or Partner teams. Understanding of partner ecosystems and service delivery models in a B2B environment. Ability to work independently in globally distributed teams and communicate effectively across time zones

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role In this role, you will be joining the Customer Support Team as a Technical Support Specialist, specializing in Highspot - a Software As A Service. This role will serve as the technical liaison between Services, Product, and Engineering serving as the voice of the customer to make our product better. Your day will be filled with engaging with our customers to understand their requests and inquiries for our Highspot product, collaborating and partnering with internal services, product, and engineering teams to identify and resolve issues via Zendesk. Teamwork and fearlessness is our mantra! Our technical support team boasts a 98% CSAT (Customer Satisfaction Rate). You'll spend most of your time interacting directly with our customers and ensuring that they have an amazing experience using Highspot. Responsibilities Provide technical software support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. Optimize and leverage our internal and external Support documentation Act as a liaison between customers and engineering when necessary, to resolve difficult technical issues faced by our customers Required Qualifications 3-5+ years of technical customer support experience (ideally supporting the end-user of a technical product) Open to rotational shifts Learn it all, not know it all mentality Experience with/familiar with ticketing systems such as Zendesk (ServiceNow, ConnectWise, Jira Service Desk, HubSpot, etc) Experience with/familiar troubleshooting applications such as Outlook, GMail, Zoom, MSTeams Strong desire to serve and help others Experience in HTML and CSS scripting languages preferred, not required Proven ability to troubleshoot and identify the root cause of issues in complex enterprise systems Experience working with Mac, Windows, iOS, and Android platforms Exceptional problem-solving skills and cool under pressure Insatiable curiosity and the desire to learn it all Comfortable and confident in written and verbal communication with internal and external customers (Bonus points for fluency in a second language!) Entrepreneurial with a strong interest in working for a fast-paced startup in hyper-growth Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.

About Ewaantech: Ewaantech is a top mobile app development and website development company in Saudi Arabia and UAE. We provide additional services including web apps and e-commerce development. Ewaantech is a one-stop solution for any IT related requirements Job Title: Technical Support Specialist : Logistics Solutions Location: Cochin Job Type: Full-Time Reports To: CFO Job Summary: We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our team in supporting our logistics solutions platform. The ideal candidate will have a strong technical background, problem-solving skills, and experience in logistics, supply chain, or transportation systems. You will work closely with customers and internal teams to troubleshoot issues, resolve technical challenges, and ensure a seamless user experience Key Responsibilities: 1. Provide first and second-level technical support to clients using our logistics and transportation software 2. Troubleshoot system issues including integration problems, API errors, data mismatches, and performance bottlenecks 3 . Serve as the liaison between customers and internal teams (Engineering, Product, QA) 4 . Support onboarding and implementation of new clients from a technical perspective 5 . Document known issues, solutions, and best practices in the knowledge base 6 . Monitor system alerts and logs to proactively identify and resolve issues 7 . Assist with software updates, configuration changes, and testing 8 . Participate in on-call support rotations, if applicable Qualification: Bachelor's degree in Logistics (good to have), Computer Science, Information Technology or a related field Required: 1 .2+ years of experience in logistics industry 2 . Experience using logistics tools Cargowise, Flexport (good to have) 3 . Experience using ERP, TMS, WMS tools or other logistics-related platforms 4 . Excellent communication skills with a strong customer service mindset 5 . Strong understanding of logistics operations, supply chain management, or transportation systems 6 . Experience with tools such as SQL, Postman, REST APIs, and ticketing systems (e.g., Zendesk, Jira) 7 . Analytical and detail-oriented with strong troubleshooting abilities 8 . Knowledge of scripting or programming languages (Python, JavaScript, etc.). 9 .Experience with EDI formats, barcode scanning systems, or warehouse automation technologies 10 .Experience supporting B2B clients and enterprise-level software Working Conditions: Working Time: 7:30 am to 4:30 pm (IST), work from office, 5 days working (Monday – Friday) Fast-paced environment with opportunities for growth and learning What We Offer: Competitive salary and benefits package Opportunities for career advancement and professional development A collaborative and supportive work environment The chance to be part of an innovative team transforming logistics through technology Job Type: Full-time Pay: ₹15,000.00 - ₹36,572.80 per month Shift: Day shift Work Days: Monday to Friday Language: English (Preferred) Work Location: In person

At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”. In a world where you can be anything, Be Infoblox . Manager, Enterprise Support We have an opportunity for a Manager, Enterprise Support to join our Support Operations team in Trivandrum, reporting to the Director of Enterprise Support. In this pivotal role, you will lead and manage a non-technical Enterprise Customer Support team, focusing on the daily operations, team performance, and process excellence. You will be responsible for ensuring high levels of customer satisfaction through effective case management, timely communication, and consistent service delivery. Be a Contributor — What You’ll Do Oversee day-to-day operations of the Enterprise Support team to ensure timely and quality customer support for our Enterprise Customers Manage case workflows, queues, and service levels to meet key operational metrics Drive customer satisfaction by ensuring a strong customer-first approach within the team. Be Customer Obsessed. Lead team huddles, 1:1 meeting, performance reviews, and coaching sessions Coordinate with cross-functional teams such as Technical Support Engineers, Customer Development team, Engineering, and Logistics team to resolve customer issues and improve the support experience Support internal escalations and ensure issues are addressed promptly and professionally Hire, onboard, and develop team members with a focus on skill growth and operational excellence Create Personal Development plans/Skillset repository for each team member and follow up on progress Identify areas of improvement and recommend process enhancements to improve service delivery Own team communication, performance reporting, and alignment with business goals Champion Process improvement initiatives by ensuring continuous improvement Methodologies Be Prepared — What You Bring 5+ years of experience managing customer support teams preferably in a global Enterprise support Organization A Manager of Managers -Proven ability to manage teams in a high-volume, service-oriented environment Strong people management skills including coaching, conflict resolution, and team development Bachelor’s degree in business (3 years min) in administration, Operations, or a related field Experience using support tools such as Salesforce, Zendesk, or similar ticketing platforms Ability to analyse performance data and implement process improvements Ability to Learn new processes and methodologies and identify opportunity areas Process improvement by redesigning workflows in line with dynamic business needs Proven ability in AI tools adoption to improve efficiency across Teams Excellent communication and interpersonal skills with a collaborative mindset Be Successful — Your Path First 90 Days: Have a good understanding of our products and processes Six Months: Continuously assess team strength, gaps, and development areas Develop process improvements based on your experience Establish regular cadence calls with your team and peers in support management One Year: Accurately report on the progress and impact of your team Create career development plans for the team Obtain the necessary knowledge and experience to have a voice in shaping the evolution of the organization Belong— Your Community Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here. Be Rewarded — Benefits That Help You Grow, Thrive, Belong Comprehensive health coverage, generous PTO, and flexible work options. Learning opportunities, career-mobility programs, and leadership workshops. Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy. Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations. Charitable Giving Program supported by Company Match. We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications Ready to Be the Difference? Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis Hybrid: #LI-Hybrid #LI-ST1

We are seeking a dedicated and professional International Customer Service Executive to handle global customer queries, complaints, and support requests via phone, email, or chat. The ideal candidate should possess excellent communication skills, empathy, and a problem-solving attitude to deliver a world-class customer experience. Key Responsibilities: Handle customer queries from international clients via voice, email, and chat support. Resolve product or service issues by clarifying customer complaints and determining the root cause. Maintain detailed records of customer interactions using CRM tools. Ensure customer satisfaction by providing timely and effective solutions. Meet performance benchmarks in terms of quality, accuracy, and response time. Collaborate with internal departments to resolve complex issues. Stay updated on product knowledge, policies, and industry best practices. Requirements: Bachelor's degree or equivalent. 1+ years of experience in international customer service preferred. Excellent written and spoken English communication skills. Strong interpersonal and problem-solving skills. Willingness to work in night shifts or across multiple time zones. Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Salesforce, etc.). Ability to handle pressure and multi-task in a fast-paced environment. Job Types: Full-time, Permanent Pay: ₹8,694.90 - ₹30,000.00 per month Benefits: Health insurance Schedule: Monday to Friday Night shift Rotational shift Weekend availability Language: English (Preferred) Work Location: In person Speak with the employer +91 7051326100

We are seeking a dedicated and professional International Customer Service Executive to handle global customer queries, complaints, and support requests via phone, email, or chat. The ideal candidate should possess excellent communication skills, empathy, and a problem-solving attitude to deliver a world-class customer experience. Key Responsibilities: Handle customer queries from international clients via voice, email, and chat support. Resolve product or service issues by clarifying customer complaints and determining the root cause. Maintain detailed records of customer interactions using CRM tools. Ensure customer satisfaction by providing timely and effective solutions. Meet performance benchmarks in terms of quality, accuracy, and response time. Collaborate with internal departments to resolve complex issues. Stay updated on product knowledge, policies, and industry best practices. Requirements: Bachelor's degree or equivalent. 1+ years of experience in international customer service preferred. Excellent written and spoken English communication skills. Strong interpersonal and problem-solving skills. Willingness to work in night shifts or across multiple time zones. Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Salesforce, etc.). Ability to handle pressure and multi-task in a fast-paced environment. Job Types: Full-time, Permanent Pay: ₹8,694.90 - ₹30,000.00 per month Schedule: Night shift Experience: International voice process: 1 year (Required) Language: English (Required) Work Location: In person

The Role We are seeking a dynamic Senior Associate, Customer Support to join our pharmacy team in Noida. This role will support our pharmacy quality management platform, working directly with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives. You will be a key liaison between our pharmacy stakeholders and internal teams, resolving complex issues while contributing to the continuous improvement of our services. Key Responsibilities Customer Support & Issue Resolution Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings programs Provide expert technical support for our EQUIPP® platform and integrated pharmacy solutions Serve as primary escalation point for junior team members, ensuring timely and effective resolution of customer issues Document all customer interactions accurately in CRM systems and maintain detailed case records Stakeholder Management Collaborate with pharmacy chains, independent pharmacies, health plans, and providers to optimize quality performance Support customers in understanding and implementing quality improvement initiatives and value-based care programs Conduct training sessions for pharmacy clients on platform best practices and quality measurement protocols Process Improvement & Reporting Monitor and analyze customer support metrics including response times, resolution rates, and customer satisfaction scores Identify trends in customer issues and collaborate with product and engineering teams to implement solutions Contribute to knowledge base documentation and create training materials for internal and external use Generate regular reports on pharmacy quality performance and customer engagement metrics Cross-functional Collaboration Work closely with Clinical Informatics, Data Analytics, and Product teams to address customer requirements Participate in implementation projects for new pharmacy partners and health plan collaborations Support quality management and reporting initiatives for Medicare Star Ratings and other performance programs Requirements Education & Experience Bachelor's degree 2-3 years of experience in customer support, preferably in healthcare, pharmacy, or health technology Experience with pharmacy operations, medication management, or quality improvement programs preferred Technical Skills Proficiency in CRM and ticketing systems (Salesforce, Zendesk, or similar) Strong analytical skills with experience in data analysis and reporting tools Knowledge of healthcare quality measures, Star Ratings, and value-based care concepts Experience with database querying (SQL) and data visualization tools preferred Advanced proficiency in Microsoft Office Suite, particularly Excel Core Competencies Excellent verbal and written communication skills in English Strong problem-solving abilities with attention to detail Ability to work independently in a remote/hybrid environment Customer-centric mindset with empathy and patience Adaptability to learn new technologies and industry regulations Project management and organizational skills Preferred Qualifications MBA, M.Pharm, or advanced degree in a healthcare-related field Previous experience with pharmacy management systems or health IT platforms Knowledge of Medicare Part D, CMS regulations, and pharmacy quality measures Certification in customer service or project management Experience working with cross-functional teams in technology companies Benefits We offer competitive benefits to set you up for success in and outside of work. Here's What We Offer Generous Leaves: Enjoy generous leave benefits of up to 40 days Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most Care Program: Whether it's a celebration or a time of need, we've got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need Financial Assistance: Life happens, and when it does, we're here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered. Disclaimer : Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. About Innovaccer Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com. us out on YouTube , Glassdoor , LinkedIn , Instagram , and the Web .

Sr. Support Engineer (Vault) About The Role HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. Reporting to the Senior Manager, Support Engineering, the Senior Support Engineer - Vault Backline will be a key member of the Support Engineering organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Vault and Vault Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly meetings with engineering. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. You MUST be located in the NCR region, and be able to come into the BPTP Capital City, Noida office minimum 2 days per week. In This Role You Can Expect To Reproduce and debug customer issues by using or building test environments and tools. This is what you do the majority of your time in this role Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases Document and record all activity and communication with customers in accordance to both internal and external security standards Attend weekly/bi-weekly product engineering meetings to discuss issues pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation for Secure Backline Tickets/Escalations/On-call Support for Sev1/Sev0s : The Backline team is not necessarily an escalation team but will help out with technical escalations as needed instead of handling all commercial escalations like most of the traditional escalation teams. Backline needs to help out with any complex tickets where the troubleshooting methods are exhausted OR Core TSEs needs a second set of eyes to work on complex issues Mentoring: All new hires will be initially onboarded by the Backline team and involve a team member from the Core team based on the new hire’s requirements. Weekly 1-1s will be scheduled with the new hire and will focus on making them comfortable, familiar with the workflows/processes, and providing technical assistance as needed. Milestones will be reviewed and guidance will be provided to help overcome any roadblocks in meeting them Training/Release readiness: Work on delivering one training per month as a team goal and also work with the team on “Bring Your Questions” sessions and drive them effectively. Also, assist on release readiness planning and deliverables. Knowledge Sharing: Work on SOP/Troubleshooting guides/Restoration procedures that would help reduce MTTR. Tooling: Reproductions/Adoption of Tool/Scripts needs to be built by Backline or work with the QTI team on it. Interface with Engineering: Able to represent Vault team with engineering on escalations, bug triage and development sync meetings etc. Process improvement: Improve processes for Vault team to reduce MTTR and also to enable team with reduction in blockers for efficiency. Communication: Able to deliver global communication on Known issue alerts and work closely with other regions on initiatives. Continuous self technical improvement that will enhance competency levels that also include certifications. 30 Days Provision and bootstrap a Vault cluster without assistance. Holistic understanding of Vault/Vault Enterprise and the interaction with other products within the Hashicorp Product Suite. Begin preparation for the Vault Certification Exam. Complete the Vault Certification Exam 60 Days Ride along on 1-2 live customer debugging calls Effectively triage and respond to all severity inquiries independently. Contribute to Support 1 Knowledge Base articles. Complete 10 Support Tickets with the guidance of more senior team members. Effectively triage customer support tickets and understand the difficulty of tickets being submitted. Begin working on Sev 2 tickets towards the end of the first 60 days. 90 Days Respond to Sev 1/production down issues with minimal assistance. Independently find points of error and identify root cause by examining log files. Create ongoing KB articles that will benefit all customers, 1 article per month. Meet performance goals set by management for ticket closure per month, SLA, and CSAT. Start preparing for Vault Professional Certification and try to acquire it within the probation period. You may be a good fit for our team if you have: 6+ years of DevOps Engineering, Software Engineering, or System Administration experience. 3+ years of experience in product support engineering. Strong customer management skills and enterprise-level support experience. Experience with scripting tools of choice to help automate the reproduction environments (E.g. Bash or Terraform) Ability to read complex code for troubleshooting and familiarity with Github. Experience with REST APIs and command line tools. (E.g. Postman, Shell etc.) Experience in troubleshooting and resolving urgent, high-visibility technical problems in alignment with internal processes. Proficient in working within Linux-based environments. Experience in authentication protocols such as OIDC , LDAP , AD and Kerberos etc. Experience with Cloud providers (AWS, Azure, GCP) & cloud native landscapes Basic understanding of RDB & no-SQL type databases Security inclined with an interest in identity, access & secrets management. Experience in basic network troubleshooting and commands. Strong understanding of Docker and Kubernetes. Good understanding of SSL/TLS and OpenSSH. Good understanding of Linux environment and commands for effective troubleshooting and log analysis. Experience with Vault Enterprise is a huge plus. Experience with GoLang is preferred. Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus. Administrator level certification in Azure , Aws , GCP or Kubernetes would be a plus. Well organized, zeal to learn, excellent work ethic, attention to detail, self driven and motivated with the ability to deliver technical sessions whenever there is a need. Strong written and verbal communication skills. (Technical writing experience is a plus). Bachelor’s degree in Computer Science 'or' IT, Technical Writing, or equivalent professional experience. HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. “HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement .”

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you! What You’ll Do Respond to customer inquiries via email, chat, and phone. Provide fast and effective solutions to resolve customer issues. Maintain detailed records of customer interactions in our CRM system. Collaborate with internal teams to ensure a seamless customer experience. Identify opportunities to improve processes and enhance customer satisfaction. What We’re Looking For Proven experience in customer service or a similar role. Strong verbal and written communication skills. Ability to multitask and stay organized in a fast-paced environment. Empathy and problem-solving skills to handle customer concerns effectively. Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus. What We Offer Competitive salary and performance bonuses. Opportunities for career growth and skill development. A supportive and collaborative team environment. Flexible working hours (remote options available).

Supervise day-to-day operations of the US customer support team Ensure timely and effective resolution of customer inquiries via email, chat, and phone Act as the point of escalation for critical or complex customer issues Monitor team performance through KPIs and service metrics such as AHT, CSAT, FCR, etc. Coordinate with cross-functional teams (Product, Tech, QA, Sales) to resolve issues and enhance customer satisfaction Conduct team training, quality audits, and regular performance reviews Ensure all documentation, SOPs, and helpdesk resources are accurate and up to date Provide daily/weekly/monthly reports on team performance and customer feedback Collaborate with US-based stakeholders and internal leadership on strategic initiatives Required Skills & Qualifications: Bachelor's degree in any discipline (preferred: Business Administration, IT, or related field) 46 years of total experience with at least 12 years in a supervisory/lead role in international (US) customer support Excellent written and verbal English communication skills Strong problem-solving ability and customer-first mindset Hands-on experience with CRM/helpdesk tools such as Zendesk, Freshdesk, Jira, Salesforce Proven ability to manage and mentor support teams effectively Comfortable working night shifts aligned with US time zones Nice to Have: Experience in FinTech, SaaS, or enterprise software environments Knowledge of escalation management, SLAs, and workflow automation Exposure to tools like Confluence, Google Workspace, and Microsoft Office Suite

Job Title: Customer Service Executive Location: Koregaon Park, Pune Company: Palmonas Job Description: We are hiring a Customer Service Executive to manage customer interactions across our D2C channels. The ideal candidate must have prior experience working with a D2C (Direct-to-Consumer) brand. Applications without D2C experience will not be considered. Key Responsibilities: Respond to customer queries via email, chat, calls, and social media Handle order tracking, return/exchange, refund, and complaint resolutions Coordinate with internal teams (warehouse, logistics, product) to resolve customer issues Ensure timely follow-ups and maintain high customer satisfaction levels Log all customer interactions in the CRM system and ensure accuracy Monitor and escalate recurring issues for process improvements Requirements: Mandatory experience with a D2C brand (minimum 2 year) Excellent written and verbal communication skills Strong understanding of customer support tools (Freshdesk, Zendesk, etc.) Problem-solving attitude and ability to work under pressure Familiarity with platforms like Shopify, WooCommerce, etc. is a plus

Supervise day-to-day operations of the US customer support team. Ensure timely and effective resolution of customer inquiries via email, chat, and phone. Act as the point of escalation for critical or complex customer issues. Monitor team performance through KPIs and service metrics (AHT, CSAT, FCR, etc.). Coordinate with cross-functional teams (product, tech, QA, sales) to resolve customer queries and enhance satisfaction. Conduct regular team training, quality audits, and performance reviews. Ensure documentation, SOPs, and helpdesk resources are up to date. Provide daily/weekly/monthly reports on team performance and customer feedback. Collaborate with US-based stakeholders and internal leadership for strategic initiatives. Required Skills & Qualifications: Bachelors degree in any discipline (preferred: Business Administration, IT, or related field). 46 years of total experience, with at least 12 years in a supervisory/lead role in international (US) customer support. Excellent written and verbal English communication skills. Strong problem-solving ability and customer-first mindset. Hands-on experience with CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira, Salesforce). Ability to manage and mentor a team effectively. Comfortable working night shifts aligned with US time zones. Nice to Have: Experience in FinTech, SaaS, or enterprise software domain. Knowledge of escalation management, SLAs, and workflow automation. Exposure to tools like Confluence, Google Suite, MS Office.

Onboarding Specialist – SaaS (Pet or Related Experience Highly Preferred) Location: Salem Job Type: Full-Time About Us: RunLoyal is a leading S aaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations, increase revenue, and improve customer experiences. We are passionate about building something extraordinary and providing innovative solutions to pet care providers. What You’ll Do: ● Guide new clients through the onboarding process, ensuring a smooth transition onto our platform. ● Train clients via calls, webinars, and email support on best practices for using our software. ● Provide top-tier customer support by answering questions and troubleshooting issues. ● Collaborate with internal teams to facilitate data migration and system setup. ● Maintain detailed documentation of onboarding progress and client interactions. ● Identify workflow improvements to enhance efficiency and user experience. ● Ensure proactive follow-through to keep clients engaged and successful. What You Bring: Must-Have Qualifications: ● Professional experience in the pet industry (boarding, daycare, grooming, training, etc.). ● Excellent written and verbal communication skills. ● Extraordinary attention to detail and ability to track multiple client progress points. ● Strong follow-through to ensure a smooth and complete onboarding process. ● Proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk). ● Ability to manage your schedule effectively and work independently. ● Sales experience Nice-to-Have Qualifications: ● Experience as an Onboarding Specialist . ● Experience working at a SaaS company. ● Ability to identify workflow enhancements for improved efficiency. ● Strong problem-solving skills to troubleshoot issues during onboarding. ● Passion for Pets! Don’t meet every single requirement? We encourage you to apply anyway! If you are passionate about customer success, have SaaS and pet industry experience, and are eager to learn, we’d love to hear from you. What We Value: ● Customer Commitment – We go the extra mile to ensure our clients are satisfied. ● Attention to Detail – Excellence is in the details, and we prioritize quality in everything we do. ● Passion for Pets – We love pets and the businesses that care for them. ● Collaboration & Trust – We create an environment of authenticity, empathy, and accountability. ● Fearlessness & Ownership – We challenge assumptions, embrace learning, and take initiative. Why Join Us? ● Competitive salary and benefits package. ● This is an opportunity to work with cutting-edge technology in a growing company. ● Fast-paced, dynamic work environment with room for career growth. ● Be part of a team passionate about transforming the pet care industry. How to Apply: Intrested ? contact- 6385599102 Job Types: Full-time, Permanent Schedule: US shift Ability to commute/relocate: Salem, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Experience: Zendesk, Freshdesk& CRM tools: 1 year (Required) Shift availability: Night Shift (Preferred) Work Location: In person

Oversee the comprehensive design of IVR/Chat CCaaS solutions that are tailored to the unique needs of our clients, leveraging industry-leading technologies and platforms. Lead fact-finding discovery sessions with client stakeholders to ensure alignment of requirements Client Management: Managing customer communication & relationships Guide the client on technology evaluation, technical thought leadership and direction for Conversational AI projects Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals Showcase thought leadership on technology roadmaps, agile development methodologies and best practices Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions Project Delivery: Own the complete SDLC of our product(s) by managing the solutioning, engineering, testing, release and maintenance Lead engagements with multiple work-streams; prepare project plans and manage deliverables Guide and help team members to debug and solve technical problems Review and perform code walkthrough and quality reviews Team management: Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers Ensure proper skill development of team members Travel to customer sites, conferences, and other related events as required Required Skills: Proficiency in some common core systems used in contact centers (ie: CRM: (Salesforce, Zendesk, etc), WFM (Alveria, Genesys Cloud, etc), especially from a contact center integration standpointHands on experience with some common CCaaS platforms (eg, Five9, Genesys, Avaya)Understanding of Queue and Workflow Optimization Implemented IVR systems and call routing strategies Design and manage efficient call queues, prioritization rules, skill-based routing and overflow strategies Automate workflows through Automated Call Distribution (ACD) Routing Concepts: Should have thorough understanding of (eg Percent allocation groups, queue priority, automatic redirection, first in first out queue routing, auto answer)Performance Reporting: Experience with projects that include core KPIs with a demonstrated understanding of the data that drives them (eg, AHT, AWT, ACW, ASA, agent utilization, occupancy, etc) Experience with and familiarity of high level network concepts with call routing and contact center configuration (SIP, trunking, etc)Platform Administration and SecurityExcellent communication, articulation, abstraction, analytical and presentation skills Ability to work with minimal supervision in a dynamic and time sensitive work environmentTeam management experience is mustExcellent aptitude in business analysis and awareness of quantitative analysis techniques Nice to have skills: Experience with AI Bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein, Rasa etc (as a Project Manager/Analyst/Consultant)Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight etc), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning) Well versed with voiced based processing (text to speech, speech to text)Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal writing and presentationKnowledge and willingness to learn and apply emerging trends in business research, data science, Machine learning Artificial Intelligence, Cloud

We're looking for a highly motivated and skilled Application Support Engineer to join our team. In this role, you'll be the primary point of contact for our users, providing essential technical support, troubleshooting complex issues, and ensuring the smooth operation of our applications. If you have a passion for problem-solving, strong communication skills, and an interest in the finance domain, we encourage you to apply. Key Responsibilities Issue Management & Ticketing : Acknowledge and log user queries received via phone, email, or support portal. Create, categorize, and prioritize support tickets appropriately. Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs. Escalate unresolved or critical issues to appropriate internal teams. Troubleshooting & Root Cause Analysis Diagnose and replicate reported issues in test environments. Analyze system behavior, logs, and data to identify root causes. Coordinate with product, development, and QA teams to confirm and resolve issues. Client & Stakeholder Communication Act as the primary contact for assigned client issues and feature requests. Provide regular updates and maintain transparent communication with both internal and external stakeholders. Clearly articulate timelines, dependencies, and any additional effort or cost implications. Training & Onboarding Support the onboarding of new users by setting up accounts and conducting training. Deliver ongoing training sessions to enhance product adoption and user competence. Help users understand product features, workflows, and calculations relevant to their roles. Documentation & Knowledge Management Document issues, resolutions, FAQs, and best practices for internal knowledge sharing. Prepare and maintain business requirement documents (BRDs), user manuals, and support records. Maintain audit-ready documentation and provide evidence during internal or external reviews. Product & Change Request Support Capture enhancement requests or change requirements based on user feedback. Collaborate with internal teams to scope and plan new features. Track and communicate progress of approved changes to clients. Infrastructure & Installation Support Assist clients with software installation, configuration, and infrastructure-related queries. Coordinate with internal tech teams to resolve environment-specific Skills & Qualifications : Bachelors degree in Computer Science, Information Systems, Finance, or a related field. 2+ years of experience in application or product support roles. Excellent logical reasoning and analytical skills. Strong quantitative aptitude to perform Excel calculations. Interest in the finance domain and financial calculation logic. Excellent written and verbal communication skills. Technical Skills Operating Systems : Proficiency in Windows and Linux/Unix environments. Databases : Strong SQL skills for querying, analyzing, and manipulating data (e.g., MS SQL Server, PostgreSQL, MySQL, Oracle). Scripting : Basic scripting knowledge (e.g., Python, PowerShell, Bash) for automation and data analysis is a plus. Monitoring Tools : Familiarity with application performance monitoring (APM) tools (e.g., Splunk, ELK Stack, Nagios, Grafana) for log analysis and system health checks. Cloud Platforms : Exposure to cloud services (e.g., AWS, Azure, GCP) and understanding of cloud-based application deployment concepts. Networking Basics : Fundamental understanding of networking concepts (TCP/IP, HTTP/S, DNS) for diagnosing connectivity issues. ITSM Tools : Experience with IT Service Management (ITSM) platforms (e.g., Jira Service Desk, ServiceNow, Zendesk) for ticket management and workflow automation. Web Technologies : Basic understanding of web application architecture, including APIs (REST/SOAP) and common web protocols (ref:hirist.tech)

We are looking for a proactive and empathetic Customer Success Executive to join our dynamic team. You will play a key role in ensuring students succeed in their MBA preparation journey using our products and services. As the main point of contact for learners, you will provide ongoing support, mentorship, and guidance, while also acting as a bridge between the student and product teams. Guide and mentor students through their MBA preparation journey. Ensure effective use of CATKing’s Learning Portals, Products and Mocks Address student queries wrt the technical issues if any and provide timely support. Monitor and improve student satisfaction and Live Classes attendance. Act as a communication bridge between the other teams and Students Share feedback and suggest improvements to enhance the student experience. Facilitate the smooth usage of the CATKing Platforms to the students through communication , Feedback calls and mentorship sessions as required Take students feedback, reviews and results updates on completion of the course Key Skills & Qualifications: Female with good communication skillsMinimum qualification-Graduation done (Preferred Engineers) Previous experience in customer facing roles or customer support roles Excellent English communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to manage multiple client accounts and prioritize tasks effectively. Familiarity with CRM tools , Ticketing platforms like freshdesk, zendesk etc A customer-first mindset with a genuine desire to help others succeed.

Why join Safeguard Global? We want to help you “Work in Any Way ” - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You. The role in a nutshell : The Global Process Owner will play a key role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates in line with standard operational procedures. This role serves as the operational expert for Zendesk improvements, collaborating closely with the Zendesk Administrator to analyze, document, and implement enhancements. The Global Process Owner will engage with Guardians globally to educate, mentor, and develop skills, ensuring high-quality and timely service delivery according to Safeguard Global standards. How you will make a difference: Contribute to business transformation, including assessments and change management. Receive and provide input on business requirements and baseline process definitions. Analyze and prioritize Zendesk enhancement requests (or similar platforms) for implementation. Continuously evaluate and challenge existing processes to drive business improvement and quality assurance. Implement procedural and process improvements to enhance efficiency, reduce risk, and improve service quality and timeliness. Support development of documentation, content, and materials to enhance Guardian knowledge for accurate and efficient service delivery. Collaborate with Safeguard University to develop training content for all Operations team members. Conduct "spot audits" on payroll activities and departmental processes to ensure adherence to procedures. Ensure operational process documentation within the Knowledge zone is well-presented, relevant, and up-to-date. Liaise and gather insights around operational performance to shape rationale for changes and improvements What will give you an advantage: Demonstrated analytical skills. Knowledge of CRM and/or helpdesk tools and their organizational support. Ability to prioritize workload to meet targets while maintaining flexibility. Ability to work independently in a fast-paced environment with strict deadlines. Strong task management skills and ability to contribute towards a wider goal Effective communication with multi-level audiences, from end users to Senior Management. Proficiency in English is essential; additional language skills are highly desirable. Exceptional verbal and written communication skills. Who we are and what we do: Safeguard Global is….Global! With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe. Our Global Benefits Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible. Bonding Leave: Enjoy paid leave to bond with your new family member. 2 Charitable Days: Contribute to causes you believe in. Reward & Recognition Program: Be rewarded for your success and championing our values. Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. Why become a Guardian: International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise. Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. Next Steps: To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time. Welcome to the Future of Work! At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

Job Description At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 —evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”. In a world where you can be anything, Be Infoblox . Manager, Enterprise Support We have an opportunity for a Manager, Enterprise Support to join our Support Operations team in Trivandrum, reporting to the Director of Enterprise Support. In this pivotal role, you will lead and manage a non-technical Enterprise Customer Support team, focusing on the daily operations, team performance, and process excellence. You will be responsible for ensuring high levels of customer satisfaction through effective case management, timely communication, and consistent service delivery. Be a Contributor — What You’ll Do Oversee day-to-day operations of the Enterprise Support team to ensure timely and quality customer support for our Enterprise Customers Manage case workflows, queues, and service levels to meet key operational metrics Drive customer satisfaction by ensuring a strong customer-first approach within the team. Be Customer Obsessed. Lead team huddles, 1:1 meeting, performance reviews, and coaching sessions Coordinate with cross-functional teams such as Technical Support Engineers, Customer Development team, Engineering, and Logistics team to resolve customer issues and improve the support experience Support internal escalations and ensure issues are addressed promptly and professionally Hire, onboard, and develop team members with a focus on skill growth and operational excellence Create Personal Development plans/Skillset repository for each team member and follow up on progress Identify areas of improvement and recommend process enhancements to improve service delivery Own team communication, performance reporting, and alignment with business goals Champion Process improvement initiatives by ensuring continuous improvement Methodologies Be Prepared — What You Bring 5+ years of experience managing customer support teams preferably in a global Enterprise support Organization A Manager of Managers -Proven ability to manage teams in a high-volume, service-oriented environment Strong people management skills including coaching, conflict resolution, and team development Bachelor’s degree in business (3 years min) in administration, Operations, or a related field Experience using support tools such as Salesforce, Zendesk, or similar ticketing platforms Ability to analyse performance data and implement process improvements Ability to Learn new processes and methodologies and identify opportunity areas Process improvement by redesigning workflows in line with dynamic business needs Proven ability in AI tools adoption to improve efficiency across Teams Excellent communication and interpersonal skills with a collaborative mindset Be Successful — Your Path First 90 Days: Have a good understanding of our products and processes Six Months: Continuously assess team strength, gaps, and development areas Develop process improvements based on your experience Establish regular cadence calls with your team and peers in support management One Year: Accurately report on the progress and impact of your team Create career development plans for the team Obtain the necessary knowledge and experience to have a voice in shaping the evolution of the organization Belong— Your Community Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here. Be Rewarded — Benefits That Help You Grow, Thrive, Belong Comprehensive health coverage, generous PTO, and flexible work options. Learning opportunities, career-mobility programs, and leadership workshops. Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy. Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations. Charitable Giving Program supported by Company Match. We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications Ready to Be the Difference? Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis Hybrid:

Job Title: IT Support Engineer Company: Cosmic IT Services Location: Bengaluru, Karnataka Job Type: Full-Time Experience Level: Senior-Level About Us: At Cosmic IT Services , we believe in delivering cutting-edge IT solutions with stellar support. We're a growing technology company offering managed IT services, cloud solutions, cybersecurity, and end-user support to a diverse clientele. Join our mission to make technology work smarter for businesses across the globe. Job Description: We are seeking a proactive and customer-focused IT Support Engineer to join our dynamic team. You will be responsible for providing technical support to internal teams and clients, resolving IT issues, maintaining systems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to and resolve hardware, software, and network-related issues. Provide Tier 1 & 2 support via phone, email, remote tools, and onsite visits. Install, configure, and maintain computer systems and applications. Troubleshoot issues related to Windows, macOS, Office 365, printers, and mobile devices. Monitor system performance and maintain IT documentation. Collaborate with senior engineers on complex problems and projects. Educate users on IT best practices, cybersecurity, and tools. Maintain and manage Active Directory, user accounts, and access rights. Support cloud-based environments (Microsoft Azure, Google Workspace, etc.). Required Skills & Qualifications: Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). 1–3 years of experience in IT support or helpdesk role. Strong knowledge of Windows OS, Office 365, networking fundamentals, and remote desktop tools. Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar). Excellent troubleshooting, communication, and customer service skills. Ability to work independently and in a team environment. Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus. Why Join Cosmic IT Services? Supportive and growth-focused work environment Exposure to a wide range of IT systems and industries Opportunities for training, certification, and career advancement Flexible working arrangements (remote/hybrid options) A culture that values innovation, collaboration, and excellence How to Apply: Ready to launch your IT career to the next level? Apply now through Indeed. Job Type: Full-time Pay: ₹28,934.16 - ₹44,350.61 per month Ability to commute/relocate: Mahalakshmipuram Layout, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Bachelor's (Preferred) Work Location: In person