2813 Zendesk Jobs - Page 16

We're Hiring: Remote French Bilingual Customer Support Representative Are you the kind of person who enjoys making someone’s day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you. What You'll Be Doing As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you’ll be the trusted voice that turns confusio...

We're Hiring: Bilingual Customer Service Specialist (French & English) Do you love helping people and speak both French and English fluently? Come join our team at TalentPop App as a Bilingual Customer Service Specialist! You'll be the friendly, helpful person our customers turn to for support, making a real difference with every call and chat. Why You'll Love This Role You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact. What You'll Do Assist Customers: Provide exceptional support via inbound calls, chat, and email. Solve Problems:...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are l...

Job Title: Technical Writer Location: Bengaluru(Hybrid) At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage ris...

The Opportunity: We are looking for a customer support associate who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement – but rather a role that addresses the very core ‘Customer is King’ value which is at the heart of our venture. We do not expect the candidate to blurt out templatized Q&A call center responses but take time to understand our product/processes and thereafter allay any user concerns. So, if you are a self-starter with great interpersonal skills and a high EQ, fluent in oral and written English communication with an exceptional ability to empathize, then you’re the one we’re looking for. Responsibilities: · Address inb...

Laundryheap is an award-winning and industry-leading startup that is revolutionising laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we're currently in the process of expanding further across Europe, Asia, and North America. We are now looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand operating across different time zones, we require the potential candidate to be flexible in working in shift patterns. Your responsibiliti...

We are seeking a proactive and experienced Customer Success & Operations - Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You’ll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact : Team Leadership & Supervision : Lead, motivate, and mentor the Customer Support and Operations team to ensure seamless service delivery and consistent operational execution. Customer Experience Management : Drive superior customer service by en...

This role is for one of the Weekday's clients Min Experience: 3 years Location: India JobType: full-time We are looking for a highly skilled and motivated Amazon Connect Developer to design, develop, and implement secure, scalable contact center solutions using AWS Connect and related cloud services. The ideal candidate will bring hands-on expertise in cloud telephony, strong technical leadership, and the ability to mentor teams while delivering enterprise-grade customer engagement platforms. This role requires close collaboration with stakeholders, solution architects, and cross-functional teams to ensure seamless delivery. Requirements Key Responsibilities Lead the end-to-end design, archi...

About Profcyma : At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach. Job Summary: We are seeking a proactive and customer-focused Support Executive to join our dynamic EdTech team. The candidate will be responsible fo...

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding wa...

We're Hiring: Remote French Bilingual Customer Support Representative Are you the kind of person who enjoys making someone’s day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you. What You'll Be Doing As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you’ll be the trusted voice that turns confusio...

We're Hiring: Remote French Bilingual Customer Support Representative Are you the kind of person who enjoys making someone’s day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you. What You'll Be Doing As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you’ll be the trusted voice that turns confusio...

Job Description Join our team as a Network Support Engineer where you'll provide technical support and maintenance for MDU Wi-Fi infrastructure. Responsibilities You'll be responsible for ensuring the efficient operation of networking equipment, servers, and Wi-Fi solutions for large residential and commercial Responsibilities : Provide support for configuring and maintaining networking devices such as Cisco routers, Peplink devices, and Ruckus access points. Support the setup and management of DHCP and DNS servers to handle large-scale networks. Troubleshoot Wi-Fi and networking issues, from connectivity problems to server-related concerns. Manage and monitor Wi-Fi network performance using...

Role overview Own end-to-end grievance redressal for Refyne across all channels. Lead credit-bureau dispute resolution (RTPL & RFL) and act as the single point of contact for fraud complaints involving Refynes name, including timely escalation to law-enforcement/cybercrime authorities. Location: Bengaluru Function: Customer Experience & Compliance Reporting to: Head CX Type: Full-time Key responsibilities Customer grievances (primary owner) Run day-to-day grievance desk on email/phone and in fact all possible channels, acknowledge within policy TATs, sort and prioritise severity and urgency, and drive first-time resolution with product, ops, collections, risk, and partner teams. Track and re...

Job Opportunity: Service Desk Technician Location: Bangalore, Karnataka, India Employment Type: Full-Time Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specialising in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If youre a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking a proactive and customer-focused Technical Service Desk Technician to serve as the first point of contact for our employees' IT inquiries. You ...

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and ...

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Joi...

About The Role HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team in Noida, India. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the support engineering and Terraform Open Source/Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. Reporting to the Manager, Support Engineering, the Support Engin...

ABOUT THE ROLE WadzPay is seeking a highly experienced and results-driven Manager – Payment Card Operations & Customer Service to lead our team in India. You'll be responsible for overseeing the entire lifecycle of our prepaid cards, from issuance to customer support and fraud prevention. This is a critical leadership position focused on ensuring operational efficiency, compliance, and, most importantly, achieving outstanding customer satisfaction. You will be a key player in optimizing processes, managing a large volume of service requests, and acting as the customer's advocate within the company. KEY RESPONSIBILITIES Operations Management: Direct day-to-day operations and manage the full l...

Customer Support Representative (Primary title: Customer Support Representative) — On-site, India About The Opportunity A fast-growing player in the Cloud Contact Center & Customer Experience Services sector, we deliver high-quality voice and digital support to enterprise and SMB customers. This on-site role in India focuses on delivering exceptional customer experience across inbound channels, maintaining SLAs, and driving first-contact resolution for product and service inquiries. Role & Responsibilities Handle inbound customer interactions (voice and chat) professionally—identify needs, troubleshoot issues, and provide clear resolutions within SLA. Log and update customer records in the C...

Key Responsibilities: • Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.• Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.• Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.• Analyse traffic logs, system health alerts, and security events using diagnostic tools.• Guide users on best practices for perimeter defence, intrusion prevention, and remote access.• Work with customers to resolve device performance, failover, and HA setup issues.• Contribute internal knowledge base articles and suggest im...

Nextel.io is an early-stage SaaS platform that is defining how companies communicate with their customers. Through our customer engagement software, built on top of WhatsApp’s Business API, Facebook and Instagram APIs businesses can easily engage with their customers in-real time - at scale! Nextel.io is looking for a motivated, intelligent and driven professional to join our team as an Account Executives. The Account Executives play a critical role in the company’s success by developing the top of the sales funnel. As an early member of our team, you’ll have a unique chance to tackle a green field opportunity and shape the future direction of the team. You will gain experience interacting w...

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Technical Service Management Airlines Domain Vikhroli, Mumbai Role purpose In Service Management you will be responsible for managing a team of L2 analysts & specialists that triage & resolve the incidents raised by the customers w...

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’...

🌐 We're Hiring: Digital Strategy Manager – Call Center 📍 Location: Thane 🕒 Experience: Minimum 5 Years 💼 Industry: Customer Service | Digital Transformation 📝 Employment Type: Full-Time Experience in debt collection process mandatory. Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement. 🔍 What You’ll Do: Develop and drive digital strategies aligned with business goals Manage and optimize digital channels: chat, email, web, self-service Use data & analytic...