5685 Zendesk Jobs - Page 16

Role & responsibilities : Review, edit, and publish external-facing support articles for technical accuracy, clarity, and tone. Collaborate with product, support, and engineering teams to ensure content completeness and correctness. Maintain consistency in style, structure, and terminology across all customer-facing documentation. Manage publishing workflows in CMS or knowledge base platforms (e.g., Salesforce Knowledge, Zendesk, ServiceNow, Confluence, etc.). Proactively identify outdated or redundant content and coordinate updates. Apply SEO best practices and accessibility standards to ensure optimal user experience. Uphold and evolve editorial standards and content quality guidelines. Pr...

Industry & Sector: Cloud contact center and customer experience outsourcing serving B2B and B2C clients across multiple verticals. Operations combine live voice, chat, and email support with cloud telephony and ticketing platforms from on-site contact center locations in India. Primary Title: Customer Service Representative About The Opportunity We are hiring entry-level Customer Service Representatives to join an on-site contact center team in India. This role is ideal for freshers who are customer-focused, eager to learn contact center technologies, and motivated to build a career in customer support and operations. Role & Responsibilities Handle inbound customer inquiries across voice, em...

Custody Operations Specialist WHO ARE WE LOOKING FOR? We are looking for a Custody Operations Specialist! This role plays an integral part in supporting various processes that facilitate conversion plans that onboard to our client’s platform. In this role, you will collaborate cross-functionally with internal stakeholders to enhance the onboarding experience, and provide exceptional service to plan sponsors. WHAT WILL YOU BE DOING? Review and record cash and in-kind asset transfers in the trust accounting system Work with sub-custodians to settle trades from the point of booking, through settlement for mutual funds, stable value funds, and ETFs Perform reconciliations of invested assets and ...

- - - - - - - - - - - - Required Technical Skills: Incident & problem management ITSM Ticketing tools (Any of these ServiceNow, Zendesk, Jira) Understanding of IT support, applications Preferred Skills: ITIL V4 Preferred This Job Profile involves 24*7 rotational shift for Asia, Europe and Americas. The MIM will be responsible for managing major incidents worldwide. This involves: Lead the response to major incidents, ensuring timely resolution and effective communication across stakeholders. Coordinate with technical teams, vendors, and business units to drive incident resolution. Provide clear, concise, and timely updates to senior leadership and impacted stakeholders. Facilitate post-incid...

As a Customer Support at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer exper...

Are you fluent in French and English ? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home. What You’ll Do As a Customer Support Representative , you’ll be assisting French-speaking customers via calls, chat, and email . You’ll answer questions, solve problems, and make sure each customer leaves the conversation feeling heard and helped. Your Main Tasks Provide support in French and English through voice and chat Help troubleshoot customer issues quickly and kindly Personalize each interaction to make customers feel valued Collaborate with your teammates for smooth, consistent serv...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities Deliver outstanding support in both French and English through v...

Are you fluent in French and English ? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home. What You’ll Do As a Customer Support Representative , you’ll be assisting French-speaking customers via calls, chat, and email . You’ll answer questions, solve problems, and make sure each customer leaves the conversation feeling heard and helped. Your Main Tasks Provide support in French and English through voice and chat Help troubleshoot customer issues quickly and kindly Personalize each interaction to make customers feel valued Collaborate with your teammates for smooth, consistent serv...

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships betwe...

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships betwe...

Job Overview As the Product Support Head , you will lead Cloudangles’ customer success, technical support, and product reliability functions . You’ll be responsible for ensuring that our enterprise clients experience exceptional uptime, issue resolution, and value realization from our Deep Tech platforms. This is a strategic leadership role that requires a deep understanding of SaaS support models, AI-driven platforms, and enterprise customer experience . You’ll build and scale the support organization across L1–L3 , define SLAs, and drive continuous improvement in customer satisfaction and platform stability. Experience 7-12 years of experience in Product Support, Customer Success, or Techn...

We are currently hiring for the position of IT Technical Support Engineer for one of our reputed clients in the manufacturing sector. Please find the job details below: Position: IT Technical Support Engineer Employment Type: Off-role (Third-Party Payroll) Contract Duration: 12 Months (Renewable) Work Location: Savli, Vadodara Experience Required: 3 to 4 Years (Relevant in IT Helpdesk, preferably in Manufacturing Setup) Job Summary: The role focuses on providing a seamless end-user technology experience by responding to service desk requests, supporting IT infrastructure, and ensuring smooth operation of hardware and software within the facility. Key Responsibilities: Provide technical suppo...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 150,000+ businesses and 10,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 150,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹8000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are ...

Job description Hi, We are hiring skilled Technical and Application Support Specialist to join our team. This role is ideal for a dedicated problem-solver with a background in technical customer service who thrives in a fast-paced environment. Salary & Benefits : Experience(1yr to 2yr) - 32k take home per month(Salary not negotiable) Experience (2yrs & above) - 40k take home per month (Salary not negotiable) Work from office with free transportation for both pick and drop(*25km radius) Should be able to work in night shifts Fixed week offs on Saturdays and Sundays Should be able to join immediately Required Qualifications 1 year and above of experience in a dedicated role such as Technical S...

Job Description: We are looking for a Product Support Specialist – digital procurement to join our client’s team. Reporting to the Customer Success and Engagement Manager this role will be an integral part of the role. About the job: As a Product Support Specialist you’ll be the face and the voice of our company, providing front-line support services to the clients. As the first point of contact for clients questions and concerns, you will deliver exceptional customer service while prioritizing, troubleshooting, resolving, and escalating tickets in line with our service desk procedures - and documenting information every step of the way. This role revolves around the use of service desk tool...

Job Purpose The Client Success Coordinator supports the Account Management organization by managing internal processes that enable the delivery of a consistent and high-quality client experience. This role plays a key part in ensuring operational efficiency across the client lifecycle by coordinating tasks, maintaining accurate system records, and supporting cross-functional execution. This is a detail-oriented role focused on administrative operations, data management, and internal enablement. The Coordinator works to ensure internal readiness and execution by keeping internal workflows running smoothly and aligned with company standards. Job Responsibilities The essential functions include...

Job Purpose As an Account Manager, you will work with our clients to drive retention, renewals, adoption, client satisfaction, and growth. This is a client-facing role requiring outstanding relationship management and organizational skills as well as strong technical acumen. You will work with a variety of users within our hotel and hospitality partner’s organizations to achieve successful outcomes throughout the client lifecycle. You will plan and execute strategy for the account - leveraging internal resources to achieve desired outcomes. You will be the primary contact for all things Cendyn to your assigned client portfolio. Job Responsibilities The essential functions include, but are no...

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp. Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing 800 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors....

Job Description: Company Name: Purple United Sales Pvt Ltd Location: Tower 2, Ground Floor, Candor Tech Space, Plot No. 20 & 21, Sector-135, Noida, Uttar Pradesh – 201304 Position: Customer Care Executive Salary: Best in Industry Email Id: hire@purpleunited.com Job Summary: The Customer Care Executive is responsible for delivering exceptional service to customers by handling inquiries, resolving complaints, and ensuring a positive experience at every touchpoint. This role plays a key part in building long-term relationships with customers, maintaining brand reputation, and supporting business retention and growth. Key Responsibilities: · Handle customer inquiries via phone, email, chat, or s...

This role is for one of the Weekday's clients Salary range: Rs 200000 - Rs 600000 (ie INR 2-6 LPA) Min Experience: 1 years Location: Mumbai JobType: full-time This role is ideal for a technically strong, customer-focused professional who enjoys solving problems and ensuring seamless product experiences. As a Support Engineer , you will be responsible for resolving technical issues, guiding customers, and ensuring smooth post-implementation support. Your work will directly contribute to user satisfaction, platform stability, and overall product excellence. You will collaborate closely with product, engineering, and customer success teams to streamline problem resolution, enhance product usabi...

Title: Client Services Executive Location: Bangalore (Hybrid) . We’re looking for a Client Services Executive who can think on their feet, communicate clearly, and bring structure and empathy to every client relationship. Someone who thrives in a creative environment, owns their projects end-to-end, and ensures that both clients and internal teams move in sync. Key Responsibilities Act as the main point of contact between the client and the internal team, ensuring smooth communication and alignment. Understand client objectives and translate them into clear briefs for strategy, copy, and design teams. Manage project timelines, feedback cycles, and deliverables with precision and accountabili...

Job Summary We are seeking an experienced Level 2 Technical Support Engineer to provide 24/7 support for cybersecurity solutions across multiple platforms. This role involves troubleshooting, configuration, and operational support for endpoint, email, and network security solutions , including EDR/XDR technologies from Trend Micro or other leading vendors. Please note: It would be a product-based role. Please review the JD before applying. Key Responsibilities Deliver Tier 2 technical support for: Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors. Respond to customer inquiries via phone, email, and live chat promptly and professionally. Diagnos...

Primary job title (standardized): Customer Support Representative A technology-enabled customer experience and business process outsourcing (BPO) services provider supporting e-commerce, fintech, SaaS, and consumer brands. We deliver omnichannel customer support, order-to-cash, and retention services using cloud contact-center platforms and analytics to drive customer satisfaction and operational efficiency. About The Opportunity We are hiring an on-site Customer Support Executive based in India to join a high-energy operations team. You will be the frontline ambassador for customers—resolving inquiries, owning cases end-to-end, and improving processes that reduce churn and boost loyalty. Th...

At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures. Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for consumer finance. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine (PIE), we’re creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence. With over half a billi...