4193 Zendesk Jobs - Page 16

Role Overview: As a Senior Production Support Engineer, you will be responsible for leading the stability, scalability, and performance of production systems and cloud infrastructure. Your role will involve taking ownership of complex technical challenges, driving system reliability initiatives, and collaborating with DevOps, SRE, and product engineering teams to guide the cloud operations strategy. Key Responsibilities: - Own the performance, availability, and health of production environments. - Lead complex incident investigations and drive resolution of application, infrastructure, and network-level issues. - Perform deep root cause analyses (RCA) for critical and recurring incidents and...

As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and resolving product or service issues effectively. Here is what you will be responsible for: - Respond to customer inquiries through various channels such as email, phone, chat, or social media promptly and professionally. - Resolve customer complaints by identifying the root cause of the issue and offering appropriate solutions. - Provide accurate and complete information to customers using the necessary tools and resources. - Escalate unresolved issues to the relevant internal teams and ensure follow-up for timely resolution. - Keep detailed records of customer interactions and transactio...

Role Overview: As a Customer Support Specialist at Instant Markets, a venture of Instant Systems Inc., you will play a crucial role in delivering an exceptional customer experience. Your primary responsibilities will include handling customer queries, resolving issues promptly, and ensuring that customers feel valued and supported. Key Responsibilities: - Respond to customer inquiries through email, chat, and phone in a professional and timely manner. - Troubleshoot product or service issues, identify root causes, and provide effective resolutions. - Escalate complex issues to the appropriate internal teams while ensuring follow-up and ownership. - Maintain accurate records of interactions i...

We're looking for a proactive IT Support Specialist to provide technical assistance and ensure smooth daily operations across our systems and devices. You'll be the first line of defense for troubleshooting software, hardware, and network issueshelping our team stay connected and productive. Key Responsibilities Provide technical support to employees via chat, email, and in-person requests. Diagnose and resolve hardware, software, and network problems promptly. Set up and configure new user accounts, devices, and access permissions. Manage and maintain IT assets, ensuring proper documentation and lifecycle tracking. Support system updates, installations, and security patches. Collaborate wit...

About Us At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home. What You’ll Do Connect with customers via chat, email, or phone to answer questions and resolve issues Assist with everything from product inquiries to order tracking and returns Deliver kind, clear, and helpful responses that leave a positive impression Stay up-to-date with product knowledge and support practices to consistently offer high-quality service What We Offer Competitive pay with annual perfor...

Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring an...

Shopify Store Assistant: Help Fast-Growing Brands Streamline Their E-commerce Operations Are you an experienced online professional with a knack for e-commerce and a keen eye for detail? TalentPop App is looking for a talented and highly organized Shopify Store Assistant to join our 100% remote team. We empower fast-growing brands by providing world-class administrative and operational support. This role is a fantastic opportunity for someone who thrives in a remote environment and wants to make a real impact by helping businesses scale smarter. What You'll Be Doing Responsibilities This isn't just a data entry job—you'll be the backbone of our clients' Shopify operations. Your key responsib...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

About Us At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home. What You’ll Do Connect with customers via chat, email, or phone to answer questions and resolve issues Assist with everything from product inquiries to order tracking and returns Deliver kind, clear, and helpful responses that leave a positive impression Stay up-to-date with product knowledge and support practices to consistently offer high-quality service What We Offer Competitive pay with annual perfor...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

About Us At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home. What You’ll Do Connect with customers via chat, email, or phone to answer questions and resolve issues Assist with everything from product inquiries to order tracking and returns Deliver kind, clear, and helpful responses that leave a positive impression Stay up-to-date with product knowledge and support practices to consistently offer high-quality service What We Offer Competitive pay with annual perfor...

Role summary Handle inbound and/or outbound customer interactions via phone (and sometimes email/chat), resolve customer queries and complaints, process orders and requests, maintain accurate records in the CRM, and meet service and quality targets to deliver a positive customer experience. Key responsibilities Answer incoming calls and respond to customer emails or chats in a timely, courteous manner. Identify customer needs, provide accurate information, troubleshoot issues, and resolve complaints or escalate appropriately. Process orders, returns, refunds, cancellations, billing enquiries and service requests per company policy. Update and maintain customer records in CRM (e.g., Zendesk, ...

About Us: Platform9: A Better Way to Go Cloud Native Platform9 is a leader in simplifying enterprise private clouds. Our flagship product, Private Cloud Director, turns existing infrastructure into a full-featured private cloud. Enterprise IT teams can manage VMs and containers with familiar GUI tools and automated APIs in a private, secure environment. Enterprises are selecting Platform9's Private Cloud Director to migrate away from legacy virtualization platforms because it meets all of the following enterprise requirements: Familiar VM management experience Critical enterprise virtualization features: HA, DRR, networking, scale, reliability Compatibility with all existing hardware environ...

Position: Customer Support Manager Location: Saki Naka, Mumbai Reports To: Head of Customer Experience About Flo Mattress: Flo Mattress is a leading D2C brand specializing in premium mattresses with advanced cooling technology. We are committed to delivering exceptional sleep experiences and are seeking a Customer Support Manager to enhance our customer service operations. Key Responsibilities: Lead and manage the customer support team across multiple channels (email, chat, phone, social media). Develop and implement standard operating procedures (SOPs) to ensure efficient and consistent service. Monitor and analyze key performance indicators (KPIs) such as First Response Time (FRT), Resolut...

General information Country India State Karnataka City Bengaluru Job ID 46503 Department SaaS Description & Requirements Overview Candidate should be qualified to offer technical support to Infor customers who are using the Infor POS product. Candidate should be willing to work in shifts, which includes India night hours. Good technical aptitude, strong knowledge of the English language & communication skills, ability to work in a team and good customer service skills are key. An Infor POS product support analyst should have the technical aptitude to learn our POS software/hardware systems. He/she should be able to provide excellent remote customer service to our customers in Canada, America...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far: Jupiter was f...

Job Title: Customer Success Manager (CSM) Location: Visakhapatnam Department: Customer Success Reports To: CEO About the Role We are looking for a Customer Success Manager (CSM) with strong product understanding and customer relationship management skills to drive adoption, retention, and satisfaction across our client base. This role requires close collaboration with cross-functional teams, particularly Product, Engineering, and Support, to ensure customer success and continuous platform improvement. Key Responsibilities • Serve as the primary point of contact for assigned clients, managing onboarding, retention, and overall customer satisfaction. • Develop a deep understanding of Revidd’s ...

Responsibilities: Provide top-notch technical support to customers through various channels, including email, chat, and phone Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions Collaborate with cross-functional teams to escalate and resolve complex technical problems Document customer interactions and resolutions in our support system Proactively identify and communicate recurring issues to the product and engineering teams for resolution Stay up-to-date with product knowledge and updates to provide accurate and effective support Assist in creating and updating support documentation and resources for customers Demonstrate a strong cus...

This role is for one of the Weekday's clients Salary range: Rs 500000 - Rs 700000 (ie INR 5-7 LPA) Min Experience: 4 years Location: Mumbai JobType: full-time We're looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes, and ensure every interaction reflects excellence and care. Requirements Key Responsibilities Lead and manage the customer support team across channels — email, chat, phone, and social media. Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency in service delivery. Monitor and analyze key KPIs such...

Company Description Astonous is a Salesforce consulting boutique that specializes in harnessing the power of Salesforce CRM and cutting-edge digital technologies to help our clients transform their businesses, drive growth, and maintain a competitive edge in today's digital-first world. Our team of experts provides guidance and support to help clients innovate rapidly and at scale, fusing human insight with advanced technologies to create digital product experiences that deliver real business value. Role Description This is a full-time, on-site role located in Jaipur for a Zendesk Consultant. The Zendesk Consultant will be responsible for managing and optimizing the Zendesk platform, configu...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English. At , innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English. At , innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English. At , innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving...