Technical Specialist 2 - - - - - - - - - - - - Job Responsibilities: Advocate and promote the culture of measuring the performance of operations (Quality of service indicators, tracking toil). Facilitate collaboration between the RUN and BUILD activities of the domain. In collaboration with the core SRE team, propose and implement a plan to gradually adopt SRE practices in the domain. Contribute to improving the quality of documentation for operations (runbooks, knowledge base) and the quality of data in the operations data referential (CMDB). Suggest operability improvements in existing solutions to the BUILD teams to address actual RUN issues. Enhance and reinforce the quality of monitoring and observability of the domains applications. Present the progress of this transformation to various stakeholders (active participation in the Evergreen steering committee of the domain). Quickly evaluate new Cloud services and develop POCs. Manage critical incidents, service requests, and have knowledge of ITIL processes. Keep the domain informed of new technical subjects and group directions related to architecting, hosting, and monitoring business applications. Knowledge and Skill Requirements: Expert knowledge of DevOps/SRE roles . Strong experience of network security, data security, and CSPM tools (ORCA). Experience with Azure & AWS Cloud. Proficiency with Git and other CI/CD solutions. Strong knowledge of Terraform and Ansible for efficient implementation of infrastructure as code (IAC). Excellent knowledge of security frameworks and their implementation (CIS - OS and Cloud Provider ). Excellent Linux administration and Windows administration skills and experience preferred. Familiarity with observability/monitoring principles and tools like Grafana and Prometheus. Proficiency in at least two of the following: bash scripting, PowerShell, Python. Experience in automating various business cases at scale (e.g., service requests, OS patching, monitoring, automation related to operational environments). 4-8 years of experience in DevOps with a focus on Azure and/or AWS cloud providers. Good understanding and knowledge of FINOPS management. Strong problem-solving skills and the ability to work independently or as part of a team. Strong knowledge of observability tools like Grafana stack and Prometheus. Systemic approach and understanding (end-to-end, full stack including dependencies). Soft skills: managing change and transformation, animating and coaching teams, networking, collaboration spirit, result-oriented, impact and influence. Willingness to work in a 24/7 environment. Excellent communication and interpersonal skills. Qualifications: Bachelors or Masters degree in computer science, Information Technology, or a related field. Relevant mandatory certifications (AZ104, AZ500, AZ305, AZ400) are an added advantage.

- - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Provide 1st and 2nd-level support for applications and middleware’s to ensure smooth business operations. Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed. Change Management: Participation in the change management process Problem Management: Participation in the analysis of root causes of incidents Monitor application performance and perform necessary maintenance and upgrades. Create, maintain, and manage knowledge base articles and documentation for internal and end-user support. Collaborate with cross-functional teams to improve application functionality and efficiency. Perform system diagnostics, software configuration, and basic database queries to resolve issues. Monitor and report on application metrics, including uptime, performance, and user satisfaction. Technical Skills Operating Systems: Proficiency in Windows and Linux Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components. Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues. Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies Database Management: Basic knowledge of SQL and database management systems Interpersonal Skills Customer Service: Strong communication skills to explain technical issues to non-technical users Problem-Solving: Analytical skills to diagnose and resolve issues efficiently Time Management: Ability to prioritize tasks and manage time effectively Team Collaboration: Working well with other team members and departments Adaptability: Willingness to learn new technologies and adapt to changing environments Additional Skills Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures Security Awareness: Understanding of basic cybersecurity principles to protect systems and data Benefits Career development and training opportunities. Friendly, collaborative work environment with opportunities to make an impact. Qualifications Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience. English fluent (B2 – C1) Missions Perimeter: All Business application Worldwide in production. Resolve incident in a short time to give to the Business the best Quality. To work transversely with other service lines and business entities to meet the key performance indicators. Continuous improvement by participating to Problem management. The Main Activities Are Contribute to incident resolution, service request completion and Change implementation Participate to patching activities Collaborate with other service in Michelin DOTI organizations including external partners. Shift Structure The support team operates 24/7, with shifts organized to ensure continuous coverage. Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts. Flexibility to work weekends and holidays as part of the shift rotation is required. Show more Show less

- - - - - - - - - - - - The Main Activities Are Use the work instructions to build the weekly and monthly reports Create the SR in Snow to our NET Supplier to correct the gaps Follow the non-conformities Build the indicators each month  Compliance to Security rules  Security Patching  Patching Compliance Resolve problems reported by end users Specify system requirements and design solutions Soft Kills Autonomous Ability to work and collaborate in multi-cultural and international environment Teamwork. Good communication skill. Organized Meticulous Primary Skills Professional and Technical Competences: CCNA Certified. Firewall Technologies Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired. Good hands on experience on firewalls preferably Check Point or Palo Alto. Infrastructure Network Hands on experience on Cisco routers and switches.VSS VPC HSRP/VRRP Network Concepts TCP/IP LAN WAN SDWAN NETWORK SECURITY Good understanding of PKI (Public Key Infrastructure), SSL Protocol and DNS. Secondary Skills F5 Load Balancer. Python Scripting. Basic practice of Service Now ITSM tool Understanding of ITIL process. Education Grade level: BE/BTECH and experience of 4 to 7 years in Infrastructure Network domain Language Skills English - Strong communication skills for training and assisting users. Show more Show less

He/She is accountable for the execution of operations related to the technical solutions, managing Incidents, Service Requests, using monitoring tools, contributing to root cause analysis. He/she permanently exchanges with the Engineer in order to improve service operability, by reducing the failures risks, improving the knowledge database and increasing the of automation. He/She defines designs, builds, deploys and maintains relevant & valuable information systems and tools on Microsoft Power Platform Governance and Administration (PowerApps, Power Automate, SharePoint INFRA) to support business stakes. Incident management: Incidents are handled from identification to closure, including advanced technical and functional analysis. High visiblity incidents are managed. Focal points of his/her perimeter are ensured in case of crisis. Service Requests handling: Processing and resolution of complex service requests, ensuring timely and accurate communication with users. Problem Management: Leading or participating in root cause analysis, coordinating with responsible contributors for patch implementation. Monitoring/Observability: Leveraging monitoring tools and data to proactively address issues and optimize service delivery. Inputs and requirements of monitoring system are provided to the buid team. Change Management: Analysis and validation of changes in production, considering their impact on users and providing clear communication. Links with the build team during the process of moving applications to production are ensured. Continuous Improvement: Active contribution to the continuous improvement of applications, proposing and implementing enhancements. Proactivy and anticipation are provided to prevent issues. Knowledge Management: Sharing of acquired knowledge, providing guidance and training to team members. Communication: Accurate communication is provided (direct communication, user callbacks, portals, ...) Service Level Management: performance of his/her perimeter is steered and managed with accurate tools Operability: contribute to guarantee that the build to run phase is done correctly. including respect of the process itself, but also working with build team to explain expectation of support team Tutors Support Engineers

Microsoft 365 Lead Analyst KEY EXPECTED ACHIEVEMENTS: He/She is accountable for the execution of operations related to the technical solutions, managing Incidents, Service Requests, using monitoring tools, contributing to root cause analysis. He/she permanently exchanges with the Engineer in order to improve service operability, by reducing the failures risks, improving the knowledge database and increasing the of automation. He/She defines designs, builds, deploys and maintains relevant & valuable information systems and tools on Microsoft Power Platform Governance and Administration (PowerApps, Power Automate, SharePoint INFRA) to support business stakes. Incident management: Incidents are handled from identification to closure, including advanced technical and functional analysis. High visiblity incidents are managed. Focal points of his/her perimeter are ensured in case of crisis. Service Requests handling: Processing and resolution of complex service requests, ensuring timely and accurate communication with users. Problem Management: Leading or participating in root cause analysis, coordinating with responsible contributors for patch implementation. Monitoring/Observability: Leveraging monitoring tools and data to proactively address issues and optimize service delivery. Inputs and requirements of monitoring system are provided to the buid team. Change Management: Analysis and validation of changes in production, considering their impact on users and providing clear communication. Links with the build team during the process of moving applications to production are ensured. Continuous Improvement: Active contribution to the continuous improvement of applications, proposing and implementing enhancements. Proactivy and anticipation are provided to prevent issues. Knowledge Management: Sharing of acquired knowledge, providing guidance and training to team members. Communication: Accurate communication is provided (direct communication, user callbacks, portals, ...) Service Level Management: performance of his/her perimeter is steered and managed with accurate tools Operability: contribute to guarantee that the build to run phase is done correctly. including respect of the process itself, but also working with build team to explain expectation of support team Tutors Support Engineers

- - - - - - - - - - - - Process Manager Supervision and control: Monitors the performance of processes to ensure they operate efficiently and meet set objectives. Continuous improvement: Identifies opportunities for improvement and implements changes to optimize processes Training and support on process: Trains teams on processes and provides ongoing support to ensure their understanding and adherence. Collaborate with cross-functional teams to ensure successful of the mission - Provide regular status updates to stakeholders, ensuring effective communication Effectively Leading the Incident, Problem and Change Management processes across the Service Lines (SL) and Business Services (BSS) Handling escalations Important Requirements Good Understanding of Incident, Problem, Change and Service Request Management Lean & Agile Culture Technical culture in software development and infrastructure operations ITIL Certified 3 days mandatory- Work from Office Skills Experience in process management or a related role, with knowledge of service management principles, processes and best practices. Good communication and interpersonal/ intercultural skills, with the ability to build rapport and maintain positive relationships with teams and internal stakeholders. Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges. Abilities with service management frameworks such as ITIL Good knowledge of Michelin IS is a real plus Show more Show less

Forecast Coordinator SC - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS: Collaborates with Sales and Marketing teams and ensures their accountability in demand review process. Influences/challenges stakeholders to validate the proposed forecasts, based on qualitative and quantitative analyses. Facilitates demand review meeting. Elaborates phase in /phase out demand forecast by collaborating with region sales & marketing. Manages demand collaboration with identified customers. Proposes demand plan at aggregate & mix level to feed S&OP/S&OS. Reconciles macro steering decisions into mix forecast for tactical & operational alignment. Documents demand risks and opportunities (at appropriate product / customer level). Steers demand forecast accuracy and applies corrective action plan. Reconciles forecast variance analysis with business context and recommends progress plans to organization. Maintains demand review process maturity and facilitates the progress plan. Supports forecasting team through collaboration with IS and COE forecasting contacts to ensure system stability and data integrity, including system and data evolution aligned with business requirements.

Forecast Coordinator SC KEY EXPECTED ACHIEVEMENTS: Collaborates with Sales and Marketing teams and ensures their accountability in demand review process. Influences/challenges stakeholders to validate the proposed forecasts, based on qualitative and quantitative analyses. Facilitates demand review meeting. Elaborates phase in /phase out demand forecast by collaborating with region sales & marketing. Manages demand collaboration with identified customers. Proposes demand plan at aggregate & mix level to feed S&OP/S&OS. Reconciles macro steering decisions into mix forecast for tactical & operational alignment. Documents demand risks and opportunities (at appropriate product / customer level). Steers demand forecast accuracy and applies corrective action plan. Reconciles forecast variance analysis with business context and recommends progress plans to organization. Maintains demand review process maturity and facilitates the progress plan. Supports forecasting team through collaboration with IS and COE forecasting contacts to ensure system stability and data integrity, including system and data evolution aligned with business requirements.

Support Engineer - - - - - - - - - - - - Skills Experience on AD security tools such as PingCastle, ALSID, Qualys, Q-Radar etc. Hands on experience in Vulnerability / Deviances assessment and executing remediation action plans. Experience on Powershell scripting to automate AD related activities. 5+ years experience in maintaining and troubleshooting large enterprise environments (with replication tools such as Repadmin, Dcdiag, AD Rep etc.). 3+ years of experience working in Active directory, ADFS, Azure AD, AD Connect, DHCP DNS Experience in GPOs in AD - implementation and troubleshooting Knowledge of TCP/IP, ADFS, PKI Kerberos etc. Exposure on Active Directory disaster recovery and backup solution. Excellent communication, writing, meeting facilitation. Flexibility to adjust to changing requirements, schedules, and priorities. Good understanding of ITSM tool for Incident/Problem/Request/Change (Service Now). Special skills / Certifications / Requirements if any ITIL V4 Foundation Microsoft Certified: Security, Compliance, and Identity Fundamentals. Soft skills Customer satisfaction oriented Detail oriented, able to clearly communicate ideas and work as part of a team Good written and verbal communication skills to co-ordinate tasks with other teams Ability to multi-task and handle multiple priorities Strong interpersonal skills Strong understanding of asset management processes and principles for tracking IT assets Strong attention to detail Ability to quickly adapt to changes Enthusiastic, cooperative, and positive behavior Creative, thinking outside of the box, eager to learn and truly committed to the success of the company Must be able to work in a team environment with a can do attitude capable of overcoming difficult challenges. Self-motivated, with keen attention to detail and excellent judgment skills Able to integrate and apply feedback in a professional manner Job Description The position is a global role and is responsible for L2 support activities around Securing and administrating Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise. Duties and Responsibilities Reviewing and working on Security analysis based on reports generated through Security tools. Proactively monitoring Security incidents, Manage Incident, assess impact confirm priority. Ensure technical functional, provide solution to end-users, proposing workarounds if required. Informs end-users on the incident management progress, working closely with other resolution teams. Manage Service Requests (SR) according to expected level of service. Handle SR execution or assign it to other contributors, informs end-users on SR fulfillment progress until its closure. Operate daily / weekly / monthly / quarterly / yearly "housekeeping" activities. Use monitoring tools setup by Engineers Service Owners, handle alerts communicates with other contributors to minimize impacts on end-users Contribute to the User Acceptance Test of the projects related to the Service Offering Contribute to Knowledge articles EUX Catalog updates. Update existing knowledge articles and known errors, create the missing ones. Can work on a follow-the-sun mode Contribute to the Service Offering continuous improvement, by identifying required improvement and automation Additional Technical Skills: Familiarity or experience with workplace technologies Messaging Technologies Outlook / Teams 365Collaboration and End User Productivity Microsoft Office / SharePoint / Yammer / OneDrive KEY EXPECTED ACHIEVEMENTS Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management : Participation in the change management process Problem Management : Participation in the analysis of root causes of incidents Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled. Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team. Knowledge Management : Lessons learned from activities are ensured to be documented and shared. Service Level Management : the performance management system is understood and alerts on cases of issues are set.

Support Engineer Skills Experience on AD security tools such as PingCastle, ALSID, Qualys, Q-Radar etc. Hands on experience in Vulnerability / Deviances assessment and executing remediation action plans. Experience on Powershell scripting to automate AD related activities. 5+ years experience in maintaining and troubleshooting large enterprise environments (with replication tools such as Repadmin, Dcdiag, AD Rep etc.). 3+ years of experience working in Active directory, ADFS, Azure AD, AD Connect, DHCP DNS Experience in GPOs in AD - implementation and troubleshooting Knowledge of TCP/IP, ADFS, PKI Kerberos etc. Exposure on Active Directory disaster recovery and backup solution. Excellent communication, writing, meeting facilitation. Flexibility to adjust to changing requirements, schedules, and priorities. Good understanding of ITSM tool for Incident/Problem/Request/Change (Service Now). Special skills / Certifications / Requirements if any ITIL V4 Foundation Microsoft Certified: Security, Compliance, and Identity Fundamentals. Soft skills Customer satisfaction oriented Detail oriented, able to clearly communicate ideas and work as part of a team Good written and verbal communication skills to co-ordinate tasks with other teams Ability to multi-task and handle multiple priorities Strong interpersonal skills Strong understanding of asset management processes and principles for tracking IT assets Strong attention to detail Ability to quickly adapt to changes Enthusiastic, cooperative, and positive behavior Creative, thinking outside of the box, eager to learn and truly committed to the success of the company Must be able to work in a team environment with a can do attitude capable of overcoming difficult challenges. Self-motivated, with keen attention to detail and excellent judgment skills Able to integrate and apply feedback in a professional manner Job Description The position is a global role and is responsible for L2 support activities around Securing and administrating Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise. Duties and Responsibilities Reviewing and working on Security analysis based on reports generated through Security tools. Proactively monitoring Security incidents, Manage Incident, assess impact confirm priority. Ensure technical functional, provide solution to end-users, proposing workarounds if required. Informs end-users on the incident management progress, working closely with other resolution teams. Manage Service Requests (SR) according to expected level of service. Handle SR execution or assign it to other contributors, informs end-users on SR fulfillment progress until its closure. Operate daily / weekly / monthly / quarterly / yearly "housekeeping" activities. Use monitoring tools setup by Engineers Service Owners, handle alerts communicates with other contributors to minimize impacts on end-users Contribute to the User Acceptance Test of the projects related to the Service Offering Contribute to Knowledge articles EUX Catalog updates. Update existing knowledge articles and known errors, create the missing ones. Can work on a follow-the-sun mode Contribute to the Service Offering continuous improvement, by identifying required improvement and automation Additional Technical Skills: Familiarity or experience with workplace technologies Messaging Technologies Outlook / Teams 365Collaboration and End User Productivity Microsoft Office / SharePoint / Yammer / OneDrive KEY EXPECTED ACHIEVEMENTS Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management : Participation in the change management process Problem Management : Participation in the analysis of root causes of incidents Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled. Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team. Knowledge Management : Lessons learned from activities are ensured to be documented and shared. Service Level Management : the performance management system is understood and alerts on cases of issues are set.

- - - - - - - - - - - - Key Responsibilities EUX Service Availability and Performance: Ensure consistent availability and optimal performance of EUX services. Monitor and address issues related to end-user equipment, onsite support, helpdesk services, and procurement processes. Implement best practices and standards to improve the end-user experience. Leadership Lead and manage the EUX functions ensuring alignment with organizational goals. Foster collaboration within the team and with other departments. Mentor and guide team members, facilitating skill development and growth. Vendor Management Oversee contracts and relationships with vendors to ensure service quality and adherence to SLAs. Evaluate vendor performance and manage negotiations to optimize cost and service delivery. Project And Operations Management Oversee and coordinate EUX-related projects, ensuring timely delivery and alignment with objectives. Manage day-to-day operations, ensuring seamless support for end-users. Security And Compliance Ensure that EUX services comply with organizational security policies and standards. Implement measures to safeguard user data and maintain system integrity. Cost Management: and Contract Management Monitor and manage the budget for EUX services, ensuring cost-effectiveness. Identify opportunities for cost optimization while maintaining service quality. Single Point Of Contact Act as the primary liaison with the EUX service line for all EUX-related topics. Communicate effectively with stakeholders, ensuring clarity and alignment on priorities and goals. Skills Required. In depth experience in IT service management, with a strong focus on end-user services. Proven track record in managing projects, operations, and vendors. In-depth understanding of EUX topics, including end-user equipment, onsite support, helpdesk, and procurement processes. Experience in managing diverse teams and fostering cross-functional collaboration. Knowledge of ITIL practices and frameworks is highly desirable. Availability Flexibility to work from the office 3-4 days a week. Flexible to collaborate with global teams across different time zones. Show more Show less

- - - - - - - - - - - - Skills Experience on AD security tools such as PingCastle, ALSID, Qualys, Q-Radar etc. Hands on experience in Vulnerability / Deviances assessment and executing remediation action plans. Experience on Powershell scripting to automate AD related activities. 5+ years’ experience in maintaining and troubleshooting large enterprise environments (with replication tools such as Repadmin, Dcdiag, AD Rep etc.). 3+ years of experience working in Active directory, ADFS, Azure AD, AD Connect, DHCP & DNS Experience in GPOs in AD – implementation and troubleshooting Knowledge of TCP/IP, ADFS, PKI & Kerberos etc. Exposure on Active Directory disaster recovery and backup solution. Excellent communication, writing, meeting facilitation. Flexibility to adjust to changing requirements, schedules, and priorities. Good understanding of ITSM tool for Incident/Problem/Request/Change (Service Now). Special Skills / Certifications / Requirements If Any ITIL V4 Foundation Microsoft Certified: Security, Compliance, and Identity Fundamentals. Soft skills Customer satisfaction oriented Detail oriented, able to clearly communicate ideas and work as part of a team Good written and verbal communication skills to co-ordinate tasks with other teams Ability to multi-task and handle multiple priorities Strong interpersonal skills Strong understanding of asset management processes and principles for tracking IT assets Strong attention to detail Ability to quickly adapt to changes Enthusiastic, cooperative, and positive behavior Creative, thinking outside of the box, eager to learn and truly committed to the success of the company Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges. Self-motivated, with keen attention to detail and excellent judgment skills Able to integrate and apply feedback in a professional manner Job Description The position is a global role and is responsible for L2 support activities around Securing and administrating Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise. Duties and Responsibilities Reviewing and working on Security analysis based on reports generated through Security tools. Proactively monitoring Security incidents, Manage Incident, assess impact & confirm priority. Ensure technical & functional, provide solution to end-users, proposing workarounds if required. Informs end-users on the incident management progress, working closely with other resolution teams. Manage Service Requests (SR) according to expected level of service. Handle SR execution or assign it to other contributors, informs end-users on SR fulfillment progress until its closure. Operate daily/weekly/monthly/quarterly/yearly "housekeeping" activities. Use monitoring tools setup by Engineers & Service Owners, handle alerts & communicates with other contributors to minimize impacts on end-users Contribute to the User Acceptance Test of the projects related to the Service Offering Contribute to Knowledge articles & EUX Catalog updates. Update existing knowledge articles and known errors, create the missing ones. Can work on a follow-the-sun mode Contribute to the Service Offering continuous improvement, by identifying required improvement and automation Additional Technical Skills Familiarity or experience with workplace technologies Messaging Technologies Outlook / Teams 365Collaboration and End User Productivity Microsoft Office / SharePoint / Yammer / OneDrive KEY EXPECTED ACHIEVEMENTS Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management : Participation in the change management process Problem Management : Participation in the analysis of root causes of incidents Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled. Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team. Knowledge Management : Lessons learned from activities are ensured to be documented and shared. Service Level Management : the performance management system is understood and alerts on cases of issues are set. Show more Show less

- - - - - - - - - - - - Job Responsibilities Advocate and promote the culture of measuring the performance of operations (Quality of service indicators, tracking toil). Facilitate collaboration between the RUN and BUILD activities of the domain. In collaboration with the core SRE team, propose and implement a plan to gradually adopt SRE practices in the domain. Contribute to improving the quality of documentation for operations (runbooks, knowledge base) and the quality of data in the operations data referential (CMDB). Suggest operability improvements in existing solutions to the BUILD teams to address actual RUN issues. Enhance and reinforce the quality of monitoring and observability of the domain's applications. Present the progress of this transformation to various stakeholders (active participation in the Evergreen steering committee of the domain). Quickly evaluate new Cloud services and develop POCs. Manage critical incidents, service requests, and have knowledge of ITIL processes. Keep the domain informed of new technical subjects and group directions related to architecting, hosting, and monitoring business applications. Knowledge And Skill Requirements Expert knowledge of DevOps/SRE roles . Strong experience of network security, data security, and CSPM tools (ORCA). Experience with Azure & AWS Cloud. Proficiency With Git And Other CI/CD Solutions. Strong knowledge of Terraform and Ansible for efficient implementation of infrastructure as code (IAC). Excellent knowledge of security frameworks and their implementation (CIS – OS and Cloud Provider). Excellent Linux administration and Windows administration skills and experience preferred. Familiarity with observability/monitoring principles and tools like Grafana and Prometheus. Proficiency in at least two of the following: bash scripting, PowerShell, Python. Experience in automating various business cases at scale (e.g., service requests, OS patching, monitoring, automation related to operational environments). 4-8 years of experience in DevOps with a focus on Azure and/or AWS cloud providers. Good understanding and knowledge of FINOPS management. Strong problem-solving skills and the ability to work independently or as part of a team. Strong knowledge of observability tools like Grafana stack and Prometheus. Systemic approach and understanding (end-to-end, full stack including dependencies). Soft skills: managing change and transformation, animating and coaching teams, networking, collaboration spirit, result-oriented, impact and influence. Willingness to work in a 24/7 environment. Excellent communication and interpersonal skills. Qualifications Bachelor's or Master's degree in computer science, Information Technology, or a related field. Relevant mandatory certifications (AZ104, AZ500, AZ305, AZ400) are an added advantage. Show more Show less

Local accounting manager - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS General review - Closing Review and Zero surprised prepared consistently with Group standards. Standard General Review process (actors involvement and coordination with CESP Company Leader) in place to guarantee Financial statements economical consistency and facilitate Region/Country F manager accounts validation. Expected downstream data quality level, closing deadlines are reached and standards are applied (by local data suppliers - especially by SP department). Company forecast to fulfill internal and external needs. Group accounts certified by legal auditors. Rules to transform Group accounts into local norms defined, validated and updated following regulatory modifications and company activities evolutions. Financial statements in local norms validated, formatted and submitted to local authorities following country deadlines. Financial statements in local norms certification by legal auditors. In case of regulatory or tax controls, provide and explain accounting data. Quality and accounting compliance of data produced for the preparation of tax returns.

- - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS General review – Closing Review and Zero surprised prepared consistently with Group standards. Standard General Review process (actors’ involvement and coordination with CESP Company Leader) in place to guarantee Financial statements economical consistency and facilitate Region/Country F manager accounts validation. Expected downstream data quality level, closing deadlines are reached and standards are applied (by local data suppliers – especially by SP department). Company forecast to fulfill internal and external needs. Group accounts certified by legal auditors. Rules to transform Group accounts into local norms defined, validated and updated following regulatory modifications and company activities evolutions. Financial statements in local norms validated, formatted and submitted to local authorities following country deadlines. Financial statements in local norms certification by legal auditors. In case of regulatory or tax controls, provide and explain accounting data. Quality and accounting compliance of data produced for the preparation of tax returns. Show more Show less

Local accounting manager KEY EXPECTED ACHIEVEMENTS General review - Closing Review and Zero surprised prepared consistently with Group standards. Standard General Review process (actors involvement and coordination with CESP Company Leader) in place to guarantee Financial statements economical consistency and facilitate Region/Country F manager accounts validation. Expected downstream data quality level, closing deadlines are reached and standards are applied (by local data suppliers - especially by SP department). Company forecast to fulfill internal and external needs. Group accounts certified by legal auditors. Rules to transform Group accounts into local norms defined, validated and updated following regulatory modifications and company activities evolutions. Financial statements in local norms validated, formatted and submitted to local authorities following country deadlines. Financial statements in local norms certification by legal auditors. In case of regulatory or tax controls, provide and explain accounting data. Quality and accounting compliance of data produced for the preparation of tax returns.

Manager - Data Scientist - - - - - - - - - - - - Technical and Behavioral Masters in Computer Science, Statistics, Applied Mathematics Explore and validate the fitment of analytics solutions to address business problems Excellent understanding of machine learning, NLP, and computer vision techniques and algorithms, including clustering, anomaly detection, optimization, neural network etc 9+ years experiences building data science-driven solutions including data collection, feature selection, model training, post-deployment validation, and storytelling Strong programming skills (preferably in Python) to process large-scale data sets and developing machine learning models Understanding of database concepts, data integration including design and architecture Good stakeholder management skills. Practice design thinking approaches to drive business discussions Be the change agent of AI transformation and foster data-driven culture Good team worker with excellent communication skills written and verbal Coach and mentor junior data scientists in the team Participate in code review and technical review process Engage in business conversations to suggest and build AIML solutions Responsible for designing end to end AI/ML usecases Hands-on development on Machine Learning code Integrate ML model training, inferencing into Data pipelines. Building and automating all steps of Machine Learning (ML) industrialization workflow Requirements: Hands on coding skills - Python Experience on Forecasting, Machine Learning, Deep Learning and Transformers Experience in Cloud and Databases Always ready to learn more and adopt new cutting edge technology with right value proposition. Knowledge source code management tools (git) Good to have experience in Azure cloud

Delivery Leader- BAS Support Team - - - - - - - - - - - - Working within the Groups Global Transverse Operations platform, the team leaders mission is: Be the delivery leader of a team in charge of operational support for Michelins production applications. The BAS (Business Application Support) covers operations on all Michelin production applications. Teams will operate 24/7, partly in France and partly in India. The teams will also be responsible for the managed service of certain middleware (WMQ, Datastage, CFT, ACE, Datapower). - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You are the delivery leader of one of 5 teams (2 CFE and 3 PNI), each made up of 5 to 6 supports technical engineer. You steer your team in coordination with the other delivery leaders and the manager to achieve operational performance and service quality targets. Key Responsibilities: Lead the support team to ensure the successful delivery of service support to clients, maintaining high customer satisfaction levels. Oversee day-to-day operations of the support team, ensuring timely and effective resolution of customer issues, incidents, and requests. Develop, implement, and refine processes to improve the overall efficiency and quality of the support function. Act as the main point of contact for internal and external stakeholders regarding support-related matters. Monitor key performance indicators (KPIs) to ensure performance standards are met and exceeded. Coordinate with other teams (e.g., development, product management, and sales) to resolve complex customer issues and improve service offerings. Foster a culture of continuous improvement, coaching, and development within the support team. Provide regular reporting to senior management on team performance, customer feedback, and ongoing improvement initiatives. Ensure the team adheres to SLAs (Service Level Agreements) and manages customer expectations effectively. Manage and prioritize resources across multiple support channels (email, phone, chat, etc.) to meet business needs. Oversee escalation processes and ensure timely resolution of critical customer issues. Lead team meetings, conduct performance reviews, and drive employee engagement and retention initiatives. Qualifications: Professional level in English Bachelor s degree in information technology, or a related field, or equivalent experience. Proven experience (3+ years) in a leadership or management role in a support, service delivery, or operations team. Strong understanding of service delivery frameworks, including ITIL or other customer service methodologies. Experience managing and developing high-performance teams in a fast-paced, customer-centric environment. Excellent interpersonal and communication skills, with the ability to build relationships across various teams and stakeholders. Strong organizational and problem-solving skills, with a focus on operational excellence. Ability to manage multiple priorities, meet deadlines, and handle complex issues. Familiarity with customer support tools and systems (e.g., ServiceNow, Zendesk, Jira). Experience with data analysis and reporting to monitor team and service performance. Preferred Skills: ITIL certification or other relevant service management qualifications. Previous experience working with cross-functional teams to deliver service enhancements. Knowledge of AGILE and/or LEAN is a plus Benefits: Professional development and training opportunities. A collaborative and inclusive work culture.

Masters in Computer Science, Statistics, Applied Mathematics Explore and validate the fitment of analytics solutions to address business problems Excellent understanding of machine learning, NLP, and computer vision techniques and algorithms, including clustering, anomaly detection, optimization, neural network etc 9+ years experiences building data science-driven solutions including data collection, feature selection, model training, post-deployment validation, and storytelling Strong programming skills (preferably in Python) to process large-scale data sets and developing machine learning models Understanding of database concepts, data integration including design and architecture Good stakeholder management skills. Practice design thinking approaches to drive business discussions Be the change agent of AI transformation and foster data-driven culture Good team worker with excellent communication skills written and verbal Coach and mentor junior data scientists in the team Participate in code review and technical review process Engage in business conversations to suggest and build AIML solutions Responsible for designing end to end AI/ML usecases Hands-on development on Machine Learning code Integrate ML model training, inferencing into Data pipelines. Building and automating all steps of Machine Learning (ML) industrialization workflow Requirements: Hands on coding skills - Python Experience on Forecasting, Machine Learning, Deep Learning and Transformers Experience in Cloud and Databases Always ready to learn more and adopt new cutting edge technology with right value proposition. Knowledge source code management tools (git) Good to have experience in Azure cloud

Lead the support team to ensure the successful delivery of service support to clients, maintaining high customer satisfaction levels. Oversee day-to-day operations of the support team, ensuring timely and effective resolution of customer issues, incidents, and requests. Develop, implement, and refine processes to improve the overall efficiency and quality of the support function. Act as the main point of contact for internal and external stakeholders regarding support-related matters. Monitor key performance indicators (KPIs) to ensure performance standards are met and exceeded. Coordinate with other teams (eg, development, product management, and sales) to resolve complex customer issues and improve service offerings. Foster a culture of continuous improvement, coaching, and development within the support team. Provide regular reporting to senior management on team performance, customer feedback, and ongoing improvement initiatives. Ensure the team adheres to SLAs (Service Level Agreements) and manages customer expectations effectively. Manage and prioritize resources across multiple support channels (email, phone, chat, etc) to meet business needs. Oversee escalation processes and ensure timely resolution of critical customer issues. Lead team meetings, conduct performance reviews, and drive employee engagement and retention initiatives. Qualifications: Professional level in English bachelors degree in information technology, or a related field, or equivalent experience. Proven experience (3+ years) in a leadership or management role in a support, service delivery, or operations team. Strong understanding of service delivery frameworks, including ITIL or other customer service methodologies. Experience managing and developing high-performance teams in a fast-paced, customer-centric environment. Excellent interpersonal and communication skills, with the ability to build relationships across various teams and stakeholders. Strong organizational and problem-solving skills, with a focus on operational excellence. Ability to manage multiple priorities, meet deadlines, and handle complex issues. Familiarity with customer support tools and systems (eg, ServiceNow, Zendesk, Jira). Experience with data analysis and reporting to monitor team and service performance. Preferred Skills: ITIL certification or other relevant service management qualifications. Previous experience working with cross-functional teams to deliver service enhancements. Knowledge of AGILE and/or LEAN is a plus Benefits: Professional development and training opportunities. A collaborative and inclusive work culture.