Collaboration Solution Engineer - - - - - - - - - - - - Collaboration Solution Engineer is an individual who works in close co-ordination with Global engineering team. An Engineer is responsible for managing and maintaining O365 infrastructure and associated operational services. The position requires a candidate with work on Collaboration domain related projects, works as L3 engineer and integrate new/ongoing scripting/automation initiatives. An ideal candidate will ensure that the designed solution and evolutions meet functional and non-functional requirements such as availability, performance, security, and maintainability. You will work in collaboration with the Solution engineering team to ensure that the good quality of the developments as well as the scripts delivery/releases pipeline is as efficient as possible. You will also participate in the technological development of the platform by integrating the latest innovations into the automations that make it up. Additional responsibilities include conducting studies of system usage, making recommendations for improvements to the usability of automated tools, and identifying opportunities for increased adoption of orchestration technologies. Duties and Responsibilities Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Office 365/Exchange related systems. Maintain uptime by pro-active management and monitoring to ensure environment health, and minimize disruptions to mail-flow Ensure awareness of and support adoption of M365 roadmap and new tools and capabilities and potential use within Michelin Ability to translate technical issues into understandable business language for end users. Leads initiatives for researching and deploying new applications Deploy advanced Microsoft 365 Services including Enterprise and Mobility Provide guidance and leadership as a Senior staff member of the team Assist in managing Support Services and related deliverables Excellent decision making and critical-thinking skills Excellent organizational and communication skills are required To meet deadlines with Projects and Assignments To learn and support new technologies and train others Be the code expert and the technical reference of the team and propose new script solutions to meet the business needs. Identify opportunities to innovate, extend and enhance engineering activities everywhere possible. Maintain the scripts and the automation platform in working order or quickly restore it to working order in the event of a failure. Work closely with partners and internal teams to ensure that the platform meets security, SLA and performance requirements. Writing, updating and use of documentation. Debug complex problems and create solid solutions. Sponsor good software development practices - including adherence to Michelin chosen software development methodology (Agile), standard setting. Continuously test the resiliency of scripts and infrastructures under various error conditions. Must be able to work in a team environment with a can-do attitude capable of overcoming difficult challenges. Troubleshooting and ability to analyze technical problems to prevent future occurrence. Skills: 4+ years of design and project implementation experience in Office 365 using enterprise systems management tools. Candidate needs to have strong knowledge across - Microsoft PowerShell, PowerBI, PowerAutomate Microsoft O365 Tenant Administration Portal Exchange Online SharePoint One Drive for Business Teams Yammer 2+ years of advanced experience with Microsoft PowerShell Requires experience in the areas of solution engineering, design, planning, monitoring, and alerting, system security, system upgrades, and enterprise backup and recovery. Requires experience in the areas of solution engineering and design, asset management, change management, capacity planning, monitoring, and alerting, system security, system upgrades, patch management, and enterprise backup and recovery. Well-versed about best ways to technically manage and maintain O365 environments Experience in deploying Office 365 on Win 10 and above across an enterprise Design and deployment of Microsoft cloud technologies, i.e. Azure AD, EMS, RMS, and OMS. Proven track record of automating, deploying, and maintaining enterprise level solution environments on secure 0365 platforms. Good development experience in - MS Power Suite (PowerShell, PowerApps, Power Automate, PowerBI), Gitlab, Jenkins, and application platform deployment automation Assist with Scrum Team estimation of stories and sizing of effort to include the representation of the test automation and engagement with Continuous Integration (CI) required Establish, grow and drive strategic relationships with the internal stakeholders. Map business scenarios to technology solutions, manage technical deployment challenges Enable technical features that drive consumption of the deployed service. Special skills / Certifications / Requirements if any Possession of or working towards Microsoft Office 365 Certifications ITIL V3/V4 Foundation Soft skills Strong Team Player Ability to work in an Agile framework An excellent reputation for support to end-users and leading teams Energetic, highly motivated self-starter and have a positive attitude Detail oriented, able to clearly communicate ideas and work as part of a team Good written and verbal communication skills to co-ordinate tasks with other teams Ability to multi-task and handle multiple priorities Strong interpersonal skills Strong attention to details Ability to quickly adapt to changes Enthusiastic, cooperative, and positive behavior Creative, thinking outside of the box, eager to learn and truly committed to the success of the company KEY EXPECTED ACHIEVEMENTS The road map of the expertise domain is created and communicated to stakeholders . The standards and Framework are : o Built o Deployed o Supported Checking actions and capitalization of good practices are realized. Build and monitor the Obsolescence treatment plan of the expertise domain . Provide necessary assistance to project or support teams

Delivery Leader - Operations - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Key Responsibilities 1. IT Operations Management Oversee end-to-end IT operations and services provided by GTO functions across the zone. Ensure operational excellence by managing availability, performance, and reliability of IT services. Monitor KPIs, SLAs, and service quality metrics, implementing corrective actions when necessary. 2. Incident, Change, and Problem Management Lead the implementation and adherence to ITIL processes for incident, change, and problem management. Manage and improve processes to reduce incidents, minimize downtime, and enhance service stability. Ensure root cause analysis is performed and long-term corrective actions are implemented for recurring issues. 3. Major Incident Management Lead the 24x7 critical incident management team for timely resolution of major incidents. Act as a central escalation point for critical incidents, ensuring effective communication with stakeholders. Coordinate cross-functional teams during incident resolution and post-incident reviews. 4. Continuous Improvement Identify and implement opportunities for process improvements in service delivery and IT operations. Collaborate with different functions to enhance processes, tools, and user experience. Drive initiatives to improve User SAT and operational efficiency. 5. Team Leadership and Collaboration Manage and mentor a team of GTO functions, fostering a culture of accountability, innovation, and excellence. Promote collaboration across IT, business functions, and external partners to ensure alignment with strategic goals. Facilitate knowledge sharing and upskilling within the team. 6. Reporting and Governance Provide regular updates and detailed reports on operations, incidents, and performance to senior management. Establish and enforce governance models to ensure compliance with IT policies and standards. Drive alignment with global IT strategies and regional goals. Technical Skills Required ITIL and IT Service Management (ITSM) Strong expertise in ITIL processes (incident, change, and problem management). Proficiency in ITSM tools such as ServiceNow, BMC Remedy, or equivalent platforms. Incident and Operations Management Experience leading major incident management in a 24x7 environment. Ability to handle critical escalations and coordinate effectively during high-pressure situations. Infrastructure and Operations Understanding of IT infrastructure, including servers, storage, network, and cloud platforms. Familiarity with monitoring and logging tools such as Splunk, Nagios, Zabbix, or Dynatrace. Automation and Process Improvement Knowledge of automation tools for improving operational efficiency. Experience with DevOps practices and collaboration tools (e.g., Jenkins, Git, Jira). Security and Compliance Understanding of IT security frameworks, data privacy standards, and regulatory compliance (ISO 27001, GDPR). Knowledge of incident response and disaster recovery processes. Key Competencies Leadership: Proven ability to lead, mentor, and motivate cross-functional teams. Problem-Solving: Analytical mindset with strong troubleshooting and decision-making skills. Communication: Excellent verbal and written communication skills for stakeholder engagement. User Focus: Strong focus on improving user experience and satisfaction. Collaboration: Ability to work across global teams and diverse cultural environments. Certifications : ITIL Foundation Certification (Expert or Intermediate level preferred). Relevant certifications in automation tools or platforms (e.g., ServiceNow). Availability Flexibility to operate 4 days from the office. Collaboration across global teams and time zones, requiring adaptable working hours and managing Major Incident Management

Delivery Leader - Operations - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Key Responsibilities 1. IT Operations Management Oversee end-to-end IT operations and services provided by GTO functions across the zone. Ensure operational excellence by managing availability, performance, and reliability of IT services. Monitor KPIs, SLAs, and service quality metrics, implementing corrective actions when necessary. 2. Incident, Change, and Problem Management Lead the implementation and adherence to ITIL processes for incident, change, and problem management. Manage and improve processes to reduce incidents, minimize downtime, and enhance service stability. Ensure root cause analysis is performed and long-term corrective actions are implemented for recurring issues. 3. Major Incident Management Lead the 24x7 critical incident management team for timely resolution of major incidents. Act as a central escalation point for critical incidents, ensuring effective communication with stakeholders. Coordinate cross-functional teams during incident resolution and post-incident reviews. 4. Continuous Improvement Identify and implement opportunities for process improvements in service delivery and IT operations. Collaborate with different functions to enhance processes, tools, and user experience. Drive initiatives to improve User SAT and operational efficiency. 5. Team Leadership and Collaboration Manage and mentor a team of GTO functions, fostering a culture of accountability, innovation, and excellence. Promote collaboration across IT, business functions, and external partners to ensure alignment with strategic goals. Facilitate knowledge sharing and upskilling within the team. 6. Reporting and Governance Provide regular updates and detailed reports on operations, incidents, and performance to senior management. Establish and enforce governance models to ensure compliance with IT policies and standards. Drive alignment with global IT strategies and regional goals. Technical Skills Required ITIL and IT Service Management (ITSM) Strong expertise in ITIL processes (incident, change, and problem management). Proficiency in ITSM tools such as ServiceNow, BMC Remedy, or equivalent platforms. Incident and Operations Management Experience leading major incident management in a 24x7 environment. Ability to handle critical escalations and coordinate effectively during high-pressure situations. Infrastructure and Operations Understanding of IT infrastructure, including servers, storage, network, and cloud platforms. Familiarity with monitoring and logging tools such as Splunk, Nagios, Zabbix, or Dynatrace. Automation and Process Improvement Knowledge of automation tools for improving operational efficiency. Experience with DevOps practices and collaboration tools (e.g., Jenkins, Git, Jira). Security and Compliance Understanding of IT security frameworks, data privacy standards, and regulatory compliance (ISO 27001, GDPR). Knowledge of incident response and disaster recovery processes. Key Competencies Leadership: Proven ability to lead, mentor, and motivate cross-functional teams. Problem-Solving: Analytical mindset with strong troubleshooting and decision-making skills. Communication: Excellent verbal and written communication skills for stakeholder engagement. User Focus: Strong focus on improving user experience and satisfaction. Collaboration: Ability to work across global teams and diverse cultural environments. Certifications : ITIL Foundation Certification (Expert or Intermediate level preferred). Relevant certifications in automation tools or platforms (e.g., ServiceNow). Availability Flexibility to operate 4 days from the office. Collaboration across global teams and time zones, requiring adaptable working hours and managing Major Incident Management

Workplace Manager - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS 1. Workplace Operations & Service Delivery Lead end-to-end workplace service delivery across all countries in the zone. Collaborate on for software delivery, inventories, device management, patching, and packaging Maintain high standards for asset management and workplace process optimization . Manage the Workplace budget and forecasting across the zone. 2. Digital Workplace & Transformation Initiatives Drive digital workplace initiatives to enhance employee productivity and user experience. Ensure smooth adoption of workplace changes and IT projects by aligning with end-user needs . Implement automation and self-service solutions to optimize IT support and device lifecycle management. 3. Onsite Support & Service Performance Management Oversee onsite support services , ensuring SLAs and performance metrics are met. Work closely with local IT teams to improve incident resolution, service requests, and technical support . Conduct regular service reviews to enhance operational efficiency. 4. Collaboration with Partners & Stakeholders Manage and collaborate with third-party service providers and vendors for efficient workplace operations. Align workplace strategy with management, country teams, and zone-level leadership . Coordinate with cross-functional teams for continuous improvement and implementation of best practices. 5. Workplace Change & Project Management Lead workplace technology projects , ensuring successful implementation and user adoption. Manage software rollouts, patching cycles, and device upgrades while minimizing disruption. Support change management initiatives by communicating and training end-users on new tools and processes . Technical Skills Required Exposure in workplace technologies , including: MS Digital Workplace tools Software deployment & patching (SCCM, Intune or equivalent). IT Asset Management & Device Lifecycle Management . Digital workplace tools (Microsoft 365, virtual desktops, etc.). Strong understanding of ITIL frameworks , service management, and incident resolution. Experience managing onsite support teams and vendor relationships . Proven track record in workplace transformation and change management . Ability to work flexibly across different time zones and manage cross-functional teams. Preferred Certifications: ITIL v4 Certification Microsoft Certified: Modern Desktop Administrator Associate Availability Flexibility to work from the office 3-4 days a week. Availability to collaborate with global teams across different time zones.

App security analyst 1 - - - - - - - - - - - - MISSION As part of the Michelin Groups Cybersecurity Expert (Business Support, Business Protection, Promotion of Responsible Security Behavior), in a field defined by the Michelin (Department DOTI) for ISIT security activities at DOTI and as a member of the CSSI team at DOTI : He/she is the privileged point of contact for all security aspects of his/her entity and liaises with his/her management team for the implementation of and compliance with security rules and practices. Together with DOTI/SSI, he/she defines the security roadmap for his/her entity, communicates it and contributes to its adoption. Provides the necessary support to project teams and day-to-day operations to ensure that security requirements are effectively implemented (e.g. follow-up of action plans following penetration tests, MGSR (security guidelines by Michelin). Deploys the Security by design approach within the entity and contributes to security education and training, which includes but not limited to SAT (security acceptance testing), vulnerability management, obsolescence management, patch management, enforcement of strong authentication and security by design framework. Participates in the network of entity security correspondents and monitors the various ad-hoc subjects initiated with Group Security. Maintains a technological and innovation watch for elements specific to his entity in terms of safety, in line with the entitys needs and requirements (for all non-specific matters, other entities oversee safety watch). Conducts and provides first-level support for risk analysis within the entitys application perimeter and contributes to vulnerability detection and remediation (EBIOS analysis, vulnerability scan follow-up, patch forum). He/she contributes to the dissemination and evangelization of best practices and safety regulations, by coordinating a network of safety contacts within his/her entity. He/she will act as backup to the Team Lead technical team. KEY EXPECTED RESULTS PERFORMANCE MEASUREMENT 1 Security by design enforcement All projects should follow the best practices of SecByDesign, max deviation should not cross 0.02% defects 2 Vulnerability Patch management Maintain the N-1 cycle and approach and ensure all assets, library and platform is updated with latest patch 3 Security Acceptance Testing All project should qualify the specific security requirement on project and should not over-cross the requirement 4 Obsolescence Management Life-cycle management of all ISIT assets, platform, OS, DB, Middleware, front-end, back-end and libraries Deviation should be mitigated within stipulated time-frame, maintain proactive eol and eos information and communicate with business for refresh 5 Security Authentication / Privilege management Strong security authentication for integrated system and human interacted software systems, if user is privilege then it must go thru MFA or Passwordless authentication mechanism. Generic ID s and PKI certificate life-cycle should be maintained and managed within due course of time-line. MAIN ACTIVITIES By following security charter process: Identifies evolution of critical assets and local points of contacts. Contributes to cybersecurity plan and evolutions of cybersecurity methods. Select CIS Framework controls, validate what is needed with respect to business services solution Lead the business team to create right synergies between core security team and PNI security team Work with the business to promote a culture of Risk awareness and control and to ensure consistency of practice and approach. Being proactive to provide right learning content to your team of developer to adopt the security by design framework Ensure the implementation of good security practices by dev/indus/test/operation teams, including in devops mode. Ensure regular reviews of user accounts on the scope of consolidation to ensure a good level of security Ensure regular reviews to ensure that the observed scope is compliant and that there is no shadow IT, identify the possible shadow IT. Verifies project security architectures in conjunction with the DOTI and group security teams. Controls the security level of dev/indus/test/prod environments and compliance with security rules for multi-tenant cloud environments and outsourcing actions. Ensure timely creation of roadmap and leading discussion with business to ensure all platforms are refreshed on timely manner, OS/DB s are updated once they are reaching their life-cycle, middleware, libraries are refreshed and used as and when they become obsolete Follows up progress of corrective action plans until closure.

App security analyst 1 MISSION As part of the Michelin Groups Cybersecurity Expert (Business Support, Business Protection, Promotion of Responsible Security Behavior), in a field defined by the Michelin (Department DOTI) for ISIT security activities at DOTI and as a member of the CSSI team at DOTI : He/she is the privileged point of contact for all security aspects of his/her entity and liaises with his/her management team for the implementation of and compliance with security rules and practices. Together with DOTI/SSI, he/she defines the security roadmap for his/her entity, communicates it and contributes to its adoption. Provides the necessary support to project teams and day-to-day operations to ensure that security requirements are effectively implemented (e.g. follow-up of action plans following penetration tests, MGSR (security guidelines by Michelin). Deploys the Security by design approach within the entity and contributes to security education and training, which includes but not limited to SAT (security acceptance testing), vulnerability management, obsolescence management, patch management, enforcement of strong authentication and security by design framework. Participates in the network of entity security correspondents and monitors the various ad-hoc subjects initiated with Group Security. Maintains a technological and innovation watch for elements specific to his entity in terms of safety, in line with the entitys needs and requirements (for all non-specific matters, other entities oversee safety watch). Conducts and provides first-level support for risk analysis within the entitys application perimeter and contributes to vulnerability detection and remediation (EBIOS analysis, vulnerability scan follow-up, patch forum). He/she contributes to the dissemination and evangelization of best practices and safety regulations, by coordinating a network of safety contacts within his/her entity. He/she will act as backup to the Team Lead technical team. KEY EXPECTED RESULTS PERFORMANCE MEASUREMENT 1 Security by design enforcement All projects should follow the best practices of SecByDesign, max deviation should not cross 0.02% defects 2 Vulnerability Patch management Maintain the N-1 cycle and approach and ensure all assets, library and platform is updated with latest patch 3 Security Acceptance Testing All project should qualify the specific security requirement on project and should not over-cross the requirement 4 Obsolescence Management Life-cycle management of all ISIT assets, platform, OS, DB, Middleware, front-end, back-end and libraries Deviation should be mitigated within stipulated time-frame, maintain proactive eol and eos information and communicate with business for refresh 5 Security Authentication / Privilege management Strong security authentication for integrated system and human interacted software systems, if user is privilege then it must go thru MFA or Passwordless authentication mechanism. Generic ID s and PKI certificate life-cycle should be maintained and managed within due course of time-line. MAIN ACTIVITIES By following security charter process: Identifies evolution of critical assets and local points of contacts. Contributes to cybersecurity plan and evolutions of cybersecurity methods. Select CIS Framework controls, validate what is needed with respect to business services solution Lead the business team to create right synergies between core security team and PNI security team Work with the business to promote a culture of Risk awareness and control and to ensure consistency of practice and approach. Being proactive to provide right learning content to your team of developer to adopt the security by design framework Ensure the implementation of good security practices by dev/indus/test/operation teams, including in devops mode. Ensure regular reviews of user accounts on the scope of consolidation to ensure a good level of security Ensure regular reviews to ensure that the observed scope is compliant and that there is no shadow IT, identify the possible shadow IT. Verifies project security architectures in conjunction with the DOTI and group security teams. Controls the security level of dev/indus/test/prod environments and compliance with security rules for multi-tenant cloud environments and outsourcing actions. Ensure timely creation of roadmap and leading discussion with business to ensure all platforms are refreshed on timely manner, OS/DB s are updated once they are reaching their life-cycle, middleware, libraries are refreshed and used as and when they become obsolete Follows up progress of corrective action plans until closure.

Infra Architect - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Architecture Design and Modeling: Design and model technical infrastructure architecture to meet project and operational requirements. Develop and validate high-level and detailed architecture solutions for networks, data centers, EUX, and related domains. Ensure alignment with organizational goals, standards, and compliance requirements. Roadmap Development and Updates: Participate in creating and updating the IT infrastructure roadmap for the zone. Address technological obsolescence by recommending and implementing upgrades or replacements. Stay informed about emerging technologies and assess their relevance to organizational needs. Project Oversight: Lead and oversee IT infrastructure projects, including new office setups, site relocations, and manufacturing plant implementations. Collaborate with cross-functional teams to ensure successful project delivery within scope, budget, and timelines. Ensure infrastructure solutions are scalable, secure, and aligned with business requirements. Cross-Domain Expertise: Provide subject matter expertise across IT infrastructure domains, including network, data centers, EUX, and cloud solutions. Collaborate with teams to design and implement end-to-end solutions that address operational challenges and business needs. Troubleshoot and resolve complex infrastructure issues in collaboration with support teams. Collaboration and Communication: Work closely with management and project teams at the country and zone levels to ensure alignment and smooth execution of initiatives. Collaborate with teams across multiple time zones to coordinate efforts and maintain effective communication. Act as a liaison between technical teams, business stakeholders, and external partners. Governance and Standards: Define and enforce IT infrastructure standards, policies, and best practices. Ensure compliance with security, regulatory, and operational standards. Conduct regular reviews to validate that infrastructure solutions remain aligned with organizational objectives. Required Technical Skills: Strong expertise in IT infrastructure domains: networks, data centers, EUX, and cloud solutions. Proficiency in designing and implementing infrastructure solutions, including WAN/LAN, SD-WAN, virtualization, storage, and backup systems. Experience with IT infrastructure tools and platforms such as Cisco, VMware, Azure, AWS, or similar technologies. Knowledge of ITIL frameworks and practices. Familiarity with infrastructure monitoring and management tools. Proven track record of overseeing IT infrastructure projects for office setups, relocations, and manufacturing plants. Strong understanding of cybersecurity principles and their application in infrastructure design. Required Soft Skills: Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Ability to collaborate with culturally diverse teams across multiple time zones. Leadership skills to guide teams and drive strategic initiatives. Ability to manage multiple priorities in a dynamic environment. Availability - Flexible to work for 3-4 days from Office

Infra Architect - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Architecture Design and Modeling: Design and model technical infrastructure architecture to meet project and operational requirements. Develop and validate high-level and detailed architecture solutions for networks, data centers, EUX, and related domains. Ensure alignment with organizational goals, standards, and compliance requirements. Roadmap Development and Updates: Participate in creating and updating the IT infrastructure roadmap for the zone. Address technological obsolescence by recommending and implementing upgrades or replacements. Stay informed about emerging technologies and assess their relevance to organizational needs. Project Oversight: Lead and oversee IT infrastructure projects, including new office setups, site relocations, and manufacturing plant implementations. Collaborate with cross-functional teams to ensure successful project delivery within scope, budget, and timelines. Ensure infrastructure solutions are scalable, secure, and aligned with business requirements. Cross-Domain Expertise: Provide subject matter expertise across IT infrastructure domains, including network, data centers, EUX, and cloud solutions. Collaborate with teams to design and implement end-to-end solutions that address operational challenges and business needs. Troubleshoot and resolve complex infrastructure issues in collaboration with support teams. Collaboration and Communication: Work closely with management and project teams at the country and zone levels to ensure alignment and smooth execution of initiatives. Collaborate with teams across multiple time zones to coordinate efforts and maintain effective communication. Act as a liaison between technical teams, business stakeholders, and external partners. Governance and Standards: Define and enforce IT infrastructure standards, policies, and best practices. Ensure compliance with security, regulatory, and operational standards. Conduct regular reviews to validate that infrastructure solutions remain aligned with organizational objectives. Required Technical Skills: Strong expertise in IT infrastructure domains: networks, data centers, EUX, and cloud solutions. Proficiency in designing and implementing infrastructure solutions, including WAN/LAN, SD-WAN, virtualization, storage, and backup systems. Experience with IT infrastructure tools and platforms such as Cisco, VMware, Azure, AWS, or similar technologies. Knowledge of ITIL frameworks and practices. Familiarity with infrastructure monitoring and management tools. Proven track record of overseeing IT infrastructure projects for office setups, relocations, and manufacturing plants. Strong understanding of cybersecurity principles and their application in infrastructure design. Required Soft Skills: Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Ability to collaborate with culturally diverse teams across multiple time zones. Leadership skills to guide teams and drive strategic initiatives. Ability to manage multiple priorities in a dynamic environment. Availability - Flexible to work for 3-4 days from Office

Senior Infra Project Manager - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Key Responsibilities 1. Project Portfolio Management Plan, execute, and manage IT infrastructure projects across multiple sites within the zone. Oversee a portfolio of projects, ensuring alignment with organizational goals and priorities. Manage project scope, timelines, budgets, and resources to deliver quality outcomes. 2. End-to-End Project Delivery Lead infrastructure projects, including: Office Setup. Move and Modifications : Coordinate IT infrastructure setup and migration. Hardware Obsolescence : Manage lifecycle planning and hardware replacements. New Tool Rollouts : Drive the implementation of IT tools and platforms. Ensure seamless project execution, meeting deadlines and maintaining quality standards. 3. Stakeholder Collaboration and Communication Act as the Single Point of Contact (SPOC) for zone-level projects, coordinating with business units, IN teams in countries, and group Service Lines. Facilitate effective communication and collaboration among cross-functional teams to ensure project success. Regularly update management and stakeholders on project progress, risks, and key milestones. 4. Budget and Vendor Management Develop and manage project budgets, ensuring cost efficiency and adherence to financial constraints. Oversee vendor selection, contract negotiations, and performance management to ensure timely and quality delivery. Identify cost-saving opportunities and optimize vendor relationships. 5. Risk and Issue Management Identify, assess, and mitigate project risks to minimize disruptions and delays. Resolve project issues promptly, escalating them to senior leadership when necessary. Ensure compliance with organizational standards, policies, and best practices. 6. Process Improvement and Innovation Identify opportunities for process improvements to enhance project delivery efficiency. Drive innovation in IT infrastructure projects by adopting new tools, technologies, and methodologies. Conduct post-project reviews to document lessons learned and share best practices. Technical Skills and Expertise 1. Infrastructure Domains Expertise In-depth knowledge of: EUX (End User Experience) : Endpoint management, collaboration tools, and user support. NET (Network Services) : LAN, WAN, SD-WAN, Wi-Fi, and network security solutions. DAP (Data Platforms) : Servers, storage, and virtualization technologies. 2. Tools and Technologies Hands-on experience with technologies such as: VMware , Fortinet , Palo Alto , Cisco , and Equinix . Project management tools like MS Project , Jira , or similar platforms. 3. Project and IT Management Methodologies Strong knowledge of project management methodologies such as PMP or Agile. Familiarity with ITIL processes for incident, problem, and change management. 4. Budget and Vendor Management Expertise in planning and managing budgets for multi-site projects. Proven track record of managing vendor relationships and performance. Key Competencies Leadership : Ability to inspire and lead cross-functional teams across geographies. Collaboration : Strong interpersonal skills to engage effectively with stakeholders. Problem-Solving : Analytical mindset for addressing project challenges. Communication : Clear and concise verbal and written communication skills. Time Management : Excellent multitasking and prioritization capabilities.

Senior Infra Project Manager - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Key Responsibilities 1. Project Portfolio Management Plan, execute, and manage IT infrastructure projects across multiple sites within the zone. Oversee a portfolio of projects, ensuring alignment with organizational goals and priorities. Manage project scope, timelines, budgets, and resources to deliver quality outcomes. 2. End-to-End Project Delivery Lead infrastructure projects, including: Office Setup. Move and Modifications : Coordinate IT infrastructure setup and migration. Hardware Obsolescence : Manage lifecycle planning and hardware replacements. New Tool Rollouts : Drive the implementation of IT tools and platforms. Ensure seamless project execution, meeting deadlines and maintaining quality standards. 3. Stakeholder Collaboration and Communication Act as the Single Point of Contact (SPOC) for zone-level projects, coordinating with business units, IN teams in countries, and group Service Lines. Facilitate effective communication and collaboration among cross-functional teams to ensure project success. Regularly update management and stakeholders on project progress, risks, and key milestones. 4. Budget and Vendor Management Develop and manage project budgets, ensuring cost efficiency and adherence to financial constraints. Oversee vendor selection, contract negotiations, and performance management to ensure timely and quality delivery. Identify cost-saving opportunities and optimize vendor relationships. 5. Risk and Issue Management Identify, assess, and mitigate project risks to minimize disruptions and delays. Resolve project issues promptly, escalating them to senior leadership when necessary. Ensure compliance with organizational standards, policies, and best practices. 6. Process Improvement and Innovation Identify opportunities for process improvements to enhance project delivery efficiency. Drive innovation in IT infrastructure projects by adopting new tools, technologies, and methodologies. Conduct post-project reviews to document lessons learned and share best practices. Technical Skills and Expertise 1. Infrastructure Domains Expertise In-depth knowledge of: EUX (End User Experience) : Endpoint management, collaboration tools, and user support. NET (Network Services) : LAN, WAN, SD-WAN, Wi-Fi, and network security solutions. DAP (Data Platforms) : Servers, storage, and virtualization technologies. 2. Tools and Technologies Hands-on experience with technologies such as: VMware , Fortinet , Palo Alto , Cisco , and Equinix . Project management tools like MS Project , Jira , or similar platforms. 3. Project and IT Management Methodologies Strong knowledge of project management methodologies such as PMP or Agile. Familiarity with ITIL processes for incident, problem, and change management. 4. Budget and Vendor Management Expertise in planning and managing budgets for multi-site projects. Proven track record of managing vendor relationships and performance. Key Competencies Leadership : Ability to inspire and lead cross-functional teams across geographies. Collaboration : Strong interpersonal skills to engage effectively with stakeholders. Problem-Solving : Analytical mindset for addressing project challenges. Communication : Clear and concise verbal and written communication skills. Time Management : Excellent multitasking and prioritization capabilities.

Senior Data Scientist - - - - - - - - - - - - We are seeking a talented Senior Data Scientist of Dynamic Pricing with a passion for solving business problems through the creation and management of dynamic pricing models. In this role, you will lead the innovation and support of our dynamic pricing program, directly impacting growth, profitability, and overall efficiency. You may have the opportunity to navigate the complexities of dynamic pricing in a constantly changing market, using our rich database of millions of data points to build and maintain effective pricing strategies. The position will also be expected to mentor 1-2 data scientists. Key Responsibilities: Collaborate with a team to innovate and continuously improve dynamic pricing engine by integrating new data sources and model enhancements to optimize pricing strategies. Apply data science techniques including machine learning, AI, and statistical modeling across multiple functional areas of the organization to drive improved decision making Serve as a highly qualified technical resource to Group Pricing Transformation management team and develop trust with high quality insights and deliverables. Create and track accuracy and performance metrics (both technical and business metrics) of models & tools Create, enhance, and maintain technical documentation, and present to scientists, engineers, and business leaders Experience with dynamic pricing and reinforcement learning techniques Experience with revenue/margin optimization using AI techniques Familiarity with retail operations and e-merchandising strategies Basic Qualifications : 5+ years of experience with data scripting languages (e.g., SQL, Python, R etc.,)e 3+ years of advanced algorithms experience in retail. At least 3 years of experience in quantitative analytics or data modeling Deep understanding of predictive modeling, machine learning, clustering and classification techniques, and algorithms Familiarity with coding frameworks and visualization tools ( PySpark)

Collaboration Manager - - - - - - - - - - - - Availability Work Schedule : Flexibility to operate 3-4 days from the office. Global Collaboration : Work with teams across countries and time zones MISSION : The Collaboration Manager is responsible for managing and evolving Microsoft 365 operations across the Zone, covering all sites. The role emphasizes delivering a seamless user experience through M365 tools, implementing service changes, and driving adoption of new collaboration tools and processes. The leader will also provide advanced support for Microsoft Power Platform, manage budgets for collaboration services, and foster user engagement through building communities and animating champions within the organization. Experience: Technical Skills Required: Proven expertise in M365 and Power Platform, as well as IT service delivery and change management. Microsoft 365 Tools: Advanced knowledge of Microsoft 365 suite, including Teams, SharePoint, OneDrive, Outlook, and Exchange. Proven ability to manage and optimize M365 services for large-scale operations. Microsoft Power Platform: Proficiency in Power BI, Power Automate, and Power Apps for advanced support, automation, and app development. Experience in coaching users and building custom solutions using the Power Platform. Change and Adoption Management: Expertise in leading adoption initiatives and driving user engagement with new tools and processes. Strong communication and facilitation skills to animate champions and build user communities. Service and Budget Management: Experience managing budgets for IT services and projects. Familiarity with ITIL processes, including incident, change, and problem management. Good exposure to ServiceNow tool KEY EXPECTED ACHIEVEMENTS: Microsoft 365 Operations Management: Oversee Microsoft 365 service delivery across all Zone sites, ensuring optimal service performance and user satisfaction. Manage day-to-day M365 operations, including monitoring and resolving issues related to Teams, SharePoint, OneDrive, Outlook, and Exchange. Implement and manage product and service changes for M365 tools to enhance user experience and support business requirements. Microsoft Power Platform Support: Provide advanced support for Microsoft Power Platform, including Power BI, Power Automate, and Power Apps . Coach and train key users to utilize the Power Platform effectively for automating workflows and creating custom applications. Identify opportunities to leverage Power Platform tools to streamline processes and improve efficiency. Change and Adoption Management: Lead M365 service change and adoption projects to ensure smooth implementation and acceptance among end users. Act as the Adoption Leader for the Zone, driving initiatives to promote the use of new collaboration tools and processes. Build and animate user communities, including IT delivery leaders and champions, to encourage collaboration and engagement. Represent the Zone in global adoption teams, advocating for local needs and aligning with group strategies. Budget and Vendor Management: Manage the budget for collaboration services, ensuring cost efficiency and alignment with organizational goals. Collaborate with vendors to ensure high-quality service delivery and negotiate contracts as needed. Stakeholder Collaboration: Collaborate with country IT teams, business leaders, and global service lines to align collaboration services with organizational objectives. Facilitate communication and alignment between local and global teams, ensuring consistent service delivery. Foster cross-functional collaboration across diverse time zones and cultural contexts. Innovation and Continuous Improvement: Stay updated on the latest advancements in Microsoft 365 tools and Power Platform to drive innovation and deliver cutting-edge solutions. Continuously explore opportunities to enhance collaboration tools and user experience. Monitor feedback and service performance to identify areas for improvement and implement best practices.

Support Analyst-1 - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling: Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management: Participation in the change management process Problem Management: Participation in the analysis of root causes of incidents Monitoring/Observability: Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled. Continuous Improvement: Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team. Knowledge Management: Lessons learned from activities are ensured to be documented and shared. Service Level Management: the performance management system is understood and alerts on cases of issues are set.

Senior Data Scientist - - - - - - - - - - - - We are seeking a talented Senior Data Scientist of Dynamic Pricing with a passion for solving business problems through the creation and management of dynamic pricing models. In this role, you will lead the innovation and support of our dynamic pricing program, directly impacting growth, profitability, and overall efficiency. You may have the opportunity to navigate the complexities of dynamic pricing in a constantly changing market, using our rich database of millions of data points to build and maintain effective pricing strategies. The position will also be expected to mentor 1-2 data scientists. Key Responsibilities: Collaborate with a team to innovate and continuously improve dynamic pricing engine by integrating new data sources and model enhancements to optimize pricing strategies. Apply data science techniques including machine learning, AI, and statistical modeling across multiple functional areas of the organization to drive improved decision making Serve as a highly qualified technical resource to Group Pricing Transformation management team and develop trust with high quality insights and deliverables. Create and track accuracy and performance metrics (both technical and business metrics) of models & tools Create, enhance, and maintain technical documentation, and present to scientists, engineers, and business leaders Experience with dynamic pricing and reinforcement learning techniques Experience with revenue/margin optimization using AI techniques Familiarity with retail operations and e-merchandising strategies Basic Qualifications : 5+ years of experience with data scripting languages (e.g., SQL, Python, R etc.,)e 3+ years of advanced algorithms experience in retail. At least 3 years of experience in quantitative analytics or data modeling Deep understanding of predictive modeling, machine learning, clustering and classification techniques, and algorithms Familiarity with coding frameworks and visualization tools ( PySpark)

Security Analyst 1 - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS The basic threats, risks and security vulnerabilities of the companys IT and digital solutions are known and evaluated. Contribute to technical watch to anticipate the evolution of the risks. The safety requirements and their implementation are a good compromise between the costs, the acceptance by the users and the level of residual risk. The tools and methods needed to ensure the security of IT and digital projects and solutions are implemented to control the level of risk. Security incidents are resolved. His/Her actions contribute to improving the behavior of people (users of IT and digital solutions, managers, professionals of IT and digital solutions) facing constantly changing security risks and threats. Primary Skills (Technical Must Haves) Strong knowledge of EPP/EDR/XDR: EPP - TrendMicro, EDR Design, implement, and manage endpoint security solutions, including antivirus software, firewalls, and intrusion detection/prevention systems. Ensure comprehensive endpoint coverage and centralized management setup. Configure endpoint protection settings according to organizational requirements. Install and deploy Trend Micro Solution across various environments. Manage (health and availability), update/upgrade of the Security Solution Agent management, Monitoring, Upgrade agents versions, debug, repair Managing access, groups, roles, assets groups, security policies and security profiles, Firewall policies/rules, Rules Updates (Content signature updates ) & Create/Manage Patterns rules (IOC, BIOC...) Analysis and processing critical security alerts and incidents (Malware, Intrusion, Exploitation, Exfiltration, etc.), Blacklisting / Whitelisting files, Asset Isolation Monitor EPP/EDR systems to detect and respond to security incidents KPIs - Provide overview for solution Operation for Build and Run phases (Socle Components/Agents/Incidents) Proficiency in Windows Server, Linux, or Unix operating systems. Monitor compliance actions for Windows/Linux systems for security topics Detect abnormal behavior in the operational environment for security topics Qualify the incidents relating to these anomalies Monitor compliance actions Support end-to-end security solutions (Implementation and provide technical support in BAU mode) Write documentation for support analyst and/or end users Train or educate end users) when needed. Capitalize, to make each operation smoother than the previous one Security: Antivirus, Intrusion Detection, Encryption. Documentation: Systems, Processes, Procedures. Secondary Skills (Technical Good to Have) Advanced troubleshooting skills. Experience in enterprise-level infrastructure management. ITIL or other IT service management frameworks. Scripting languages: PowerShell, Python , Bash. Automation tools and techniques is a real plus. Soft Skills required Strong communication skills. Listens to constructive feedback and incorporates suggestions to achieve collective objectives Excellent written, verbal, and interpersonal skills Self-motivated and be able to produce and perform with minimal supervision as well Curiosity Rigor, well organized Ability to take decisions Ability to collaborate in cross-functional teams Prioritization and time management. Adaptability in a fast-paced environment

Security Analyst 1 - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS The basic threats, risks and security vulnerabilities of the companys IT and digital solutions are known and evaluated. Contribute to technical watch to anticipate the evolution of the risks. The safety requirements and their implementation are a good compromise between the costs, the acceptance by the users and the level of residual risk. The tools and methods needed to ensure the security of IT and digital projects and solutions are implemented to control the level of risk. Security incidents are resolved. His/Her actions contribute to improving the behavior of people (users of IT and digital solutions, managers, professionals of IT and digital solutions) facing constantly changing security risks and threats. Primary Skills (Technical Must Haves) Strong knowledge of EPP/EDR/XDR: EPP - TrendMicro, EDR Design, implement, and manage endpoint security solutions, including antivirus software, firewalls, and intrusion detection/prevention systems. Ensure comprehensive endpoint coverage and centralized management setup. Configure endpoint protection settings according to organizational requirements. Install and deploy Trend Micro Solution across various environments. Manage (health and availability), update/upgrade of the Security Solution Agent management, Monitoring, Upgrade agents versions, debug, repair Managing access, groups, roles, assets groups, security policies and security profiles, Firewall policies/rules, Rules Updates (Content signature updates ) & Create/Manage Patterns rules (IOC, BIOC...) Analysis and processing critical security alerts and incidents (Malware, Intrusion, Exploitation, Exfiltration, etc.), Blacklisting / Whitelisting files, Asset Isolation Monitor EPP/EDR systems to detect and respond to security incidents KPIs - Provide overview for solution Operation for Build and Run phases (Socle Components/Agents/Incidents) Proficiency in Windows Server, Linux, or Unix operating systems. Monitor compliance actions for Windows/Linux systems for security topics Detect abnormal behavior in the operational environment for security topics Qualify the incidents relating to these anomalies Monitor compliance actions Support end-to-end security solutions (Implementation and provide technical support in BAU mode) Write documentation for support analyst and/or end users Train or educate end users) when needed. Capitalize, to make each operation smoother than the previous one Security: Antivirus, Intrusion Detection, Encryption. Documentation: Systems, Processes, Procedures. Secondary Skills (Technical Good to Have) Advanced troubleshooting skills. Experience in enterprise-level infrastructure management. ITIL or other IT service management frameworks. Scripting languages: PowerShell, Python , Bash. Automation tools and techniques is a real plus. Soft Skills required Strong communication skills. Listens to constructive feedback and incorporates suggestions to achieve collective objectives Excellent written, verbal, and interpersonal skills Self-motivated and be able to produce and perform with minimal supervision as well Curiosity Rigor, well organized Ability to take decisions Ability to collaborate in cross-functional teams Prioritization and time management. Adaptability in a fast-paced environment

Data Analyst - - - - - - - - - - - - The e-Retail Digital Marketing Analyst position involves working directly with a dynamic team of eRetail business analysts based in Lyon, France, as they assist internal business partners in developing e-Retail strategies to achieve Michelin business goals. Tracks, measures, analyzes trends of the eRetail execution of Michelin tyre products on identified e-Commerce websites, with a focus on defined KPIs Understands e-Retail business requirements and how to map those requirements to specific distributor relationships contexts Extrapolates trends and patterns from data analysis and suggests improvement opportunities Compiles a comprehensive narrative of how online distributors execute Michelin tyres e-Retail while interacting with initiatives; provides operational insights and recommendations Forecasts and prepares reports measuring the effectiveness of programs/action plans Designs and builds reports using multiple tools (e.g., dedicated Web analytics tools, Excel, PowerPoint, P ower BI ) Participates to scoping meetings and presentation meetings with internal business partners Plays a leading role within the Pune e-Retail Digital Marketing Analysts team, and acts as a problem solver towards other analysts Keeps up-to-date with the newest analytics and digital/e-commerce marketing trends Data Analysis Prioritize business and information needs with stakeholders. Identifies relevant data sources for the perimeter Acquires relevant data and maintain databases/data systems Sets up data collection and manages extraction from gathered data Interprets data, analyzes results and provides recommendations Compiles and organizes information, data and insight analysis in the relevant templates, dashboards Organizes the supports to be communicated and displayed in the organization through the appropriate processes to the stakeholders (ex: Business Review, Demand Review, Diagnosis for PSQ, ) Shares and explains the results of analysis and recommendations with stakeholders and other partners Filters and "cleans" data by reviewing computer reports, printouts, and performance indicators to locate and correct problems Customer/Internal Partners Focus Follows up with customers and/or internal partners to ensure that their needs have been met. Maintains service to customers and/or internal partners during critical periods. Work methods Applies methods and work instructions set by the entity Contributes to continuous improvement to enhance methods, practices and results

Data Analyst - - - - - - - - - - - - The e-Retail Digital Marketing Analyst position involves working directly with a dynamic team of eRetail business analysts based in Lyon, France, as they assist internal business partners in developing e-Retail strategies to achieve Michelin business goals. Tracks, measures, analyzes trends of the eRetail execution of Michelin tyre products on identified e-Commerce websites, with a focus on defined KPIs Understands e-Retail business requirements and how to map those requirements to specific distributor relationships contexts Extrapolates trends and patterns from data analysis and suggests improvement opportunities Compiles a comprehensive narrative of how online distributors execute Michelin tyres e-Retail while interacting with initiatives; provides operational insights and recommendations Forecasts and prepares reports measuring the effectiveness of programs/action plans Designs and builds reports using multiple tools (e.g., dedicated Web analytics tools, Excel, PowerPoint, P ower BI ) Participates to scoping meetings and presentation meetings with internal business partners Plays a leading role within the Pune e-Retail Digital Marketing Analysts team, and acts as a problem solver towards other analysts Keeps up-to-date with the newest analytics and digital/e-commerce marketing trends Data Analysis Prioritize business and information needs with stakeholders. Identifies relevant data sources for the perimeter Acquires relevant data and maintain databases/data systems Sets up data collection and manages extraction from gathered data Interprets data, analyzes results and provides recommendations Compiles and organizes information, data and insight analysis in the relevant templates, dashboards Organizes the supports to be communicated and displayed in the organization through the appropriate processes to the stakeholders (ex: Business Review, Demand Review, Diagnosis for PSQ, ) Shares and explains the results of analysis and recommendations with stakeholders and other partners Filters and "cleans" data by reviewing computer reports, printouts, and performance indicators to locate and correct problems Customer/Internal Partners Focus Follows up with customers and/or internal partners to ensure that their needs have been met. Maintains service to customers and/or internal partners during critical periods. Work methods Applies methods and work instructions set by the entity Contributes to continuous improvement to enhance methods, practices and results

Manager - Data Scientist - - - - - - - - - - - - Required Skills : 6+ years of overall NLP/GenAI/Recommender Systems experience with considerable time spent in building enterprise grade solutions. Proficiency in working with large datasets and performing data preprocessing on cloud platforms. Practical experience in developing generative AI applications, including prompt engineering, Retrieval-Augmented Generation (RAG) applications. Good understanding of LLM concepts and fundamental. Hands-on experience in leveraging LLMs for POCs and applied problem solving and integrating it into overall solution workflow. Practical experience in developing various types of recommender systems, including content-based, collaborative filtering, or hybrid methods. Strong programming skills in Python; experience with PySpark is a plus. Azure Cloud experience is mandatory. Strong communication skills with the ability to clearly articulate data science outcomes. Experience with version control systems like Git. Familiarity with CI/CD practices, developing/consuming RESTful API is a plus. Preferred Qualifications : Familiarity with popular recommender system-related algorithms like ALS, KNN and LightFM. Familiarity with transformer architecture, types of LLMs (encoder-only, encoder-decoder and decoder-only). Some hand-on experience in solving NLP problem with/without GenAI will be a plus.

Manager - Data Scientist - - - - - - - - - - - - Required Skills : 6+ years of overall NLP/GenAI/Recommender Systems experience with considerable time spent in building enterprise grade solutions. Proficiency in working with large datasets and performing data preprocessing on cloud platforms. Practical experience in developing generative AI applications, including prompt engineering, Retrieval-Augmented Generation (RAG) applications. Good understanding of LLM concepts and fundamental. Hands-on experience in leveraging LLMs for POCs and applied problem solving and integrating it into overall solution workflow. Practical experience in developing various types of recommender systems, including content-based, collaborative filtering, or hybrid methods. Strong programming skills in Python; experience with PySpark is a plus. Azure Cloud experience is mandatory. Strong communication skills with the ability to clearly articulate data science outcomes. Experience with version control systems like Git. Familiarity with CI/CD practices, developing/consuming RESTful API is a plus. Preferred Qualifications : Familiarity with popular recommender system-related algorithms like ALS, KNN and LightFM. Familiarity with transformer architecture, types of LLMs (encoder-only, encoder-decoder and decoder-only). Some hand-on experience in solving NLP problem with/without GenAI will be a plus.