Process Manager

- - - - - - - - - - - - Process Manager Supervision and control: Monitors the performance of processes to ensure they operate efficiently and meet set objectives. Continuous improvement: Identifies opportunities for improvement and implements changes to optimize processes Training and support on process: Trains teams on processes and provides ongoing support to ensure their understanding and adherence. Collaborate with cross-functional teams to ensure successful of the mission - Provide regular status updates to stakeholders, ensuring effective communication Effectively Leading the Incident, Problem and Change Management processes across the Service Lines (SL) and Business Services (BSS) Handling escalations Important Requirements Good Understanding of Incident, Problem, Change and Service Request Management Lean & Agile Culture Technical culture in software development and infrastructure operations ITIL Certified 3 days mandatory- Work from Office Skills Experience in process management or a related role, with knowledge of service management principles, processes and best practices. Good communication and interpersonal/ intercultural skills, with the ability to build rapport and maintain positive relationships with teams and internal stakeholders. Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges. Abilities with service management frameworks such as ITIL Good knowledge of Michelin IS is a real plus Show more Show less