Process Manager

Role Overview:

The Process Manager is responsible for designing, documenting, and implementing standard processes across all departments to improve operational efficiency, ensure compliance, and drive continuous improvement. The role requires strong analytical skills, functional understanding of cross-departmental activities, and the ability to create clear Standard Operating Procedures (SOPs).

Key Responsibilities:

1. SOP Creation & Documentation

• Prepare, update, and maintain

  Standard Operating Procedures (SOPs)

  for all departments.
• Ensure SOPs are aligned with company policies, compliance standards, and business goals.
• Conduct periodic reviews and revise SOPs based on process changes.

2. Functional Understanding

• Develop a deep understanding of the functions, workflows, and interdependencies across departments (HR, Finance, Operations, Admin, IT, Sales, Procurement, etc.).
• Collect and analyze functional inputs to identify gaps, redundancies, or improvement areas.
• Conduct process mapping sessions with department heads.

3. Process Implementation

• Lead end-to-end implementation of new or improved processes.
• Coordinate with stakeholders to ensure smooth transition from old to new processes.
• Train employees and department teams on newly implemented processes and SOPs.
• Monitor adherence and address implementation challenges.

4. Process Improvement

• Identify areas for process optimization, automation, or standardization.
• Use data and metrics to measure process performance and recommend improvements.
• Support internal audits and compliance checks.

5. Cross-Functional Coordination

• Work collaboratively with all departments to ensure alignment and transparency.
• Facilitate process workshops, brainstorming sessions, and training modules.
• Act as the central point of contact for process-related queries and clarifications.

Qualifications & Skills:

• Master degree in Business Administration, Engineering, Operations, or related field.
• 48 years of experience in Process Management / Business Process Improvement.
• Strong knowledge of SOP writing, documentation, and process mapping.
• Proficiency in MS Office, Flowchart tools (Visio, Miro, Lucidchart), and project planning.
• Excellent communication, stakeholder management, and training skills.
• Analytical mindset with strong problem-solving abilities.

Key Competencies:

• Process Orientation
• Attention to Detail
• Project Management
• Change Management
• Cross-Functional Collaboration
• Continuous Improvement Mindset