Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key responsibilities include: Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Roles and responsibilities: Design, create, and optimize websites and mobile apps, craft solutions for layout and styling issues across multiple browsers and mobile devices Lead the end-to-end design development cycle (ideation, design, creation and execution) process across all deliverables Help drive accessibility compliance, consultations, and guidance with the UX, design and dev partners Involve in Accessibility testing provide direct feedback to teams about how they can make user experiences and products more usable for people with disabilities Directs the activities of designs to maintain Brand standards of creative excellence, timeliness, and profitability, while achieving the Organizations goals Involves in hiring and Proactively developing talent, career plans and succession plans for the immediate team Closely work with Data, Development and Project Management teams to support and maintain a cohesive relationship between eClerx Digitals, embedding one team vision across multiple locations Enable the team to formulate appropriate user research methodologies for design strategy and pragmatic solutions. Understand trends to evolve visual design and UX strategies that befit customers business goals, branding and UX goals Responsible for estimation, planning and execution with specific focus on requirement gathering, interaction design, visual design and accessibility Tracking progress against project plans, making sure each element is on track Technical and Functional Skills: Bachelors Degree with 4+ years of experience in User Experience Design & Research. Experience in Usability Test planning and coordination Familiar with user research methodologies, common interaction patterns, UI elements and behaviour of desktop and mobile operating systems Experience of UX design tools such as Sketch, Adobe XD, Framer, Axure, Figma Expert in Visual design color theory and typography Exceptional presentation, comprehensions and articulation skills Ideally from BFA, MFA, BDes, MDes with specialization in User Experience UX certification from HFI, NN Group or other organizations in relation to User Experience Design, User Centered Design Enjoy getting to the root of a problem and bringing a variety of potential solutions to the table Strive to create the best experience possible, exploring all avenues that contribute to the user's experience Have a portfolio or a way to show us what you can bring to this role Be good at communicating and conveying your ideas to others.
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Apprentice_Analyst Roles and responsibilities: Data enrichment/gap fill, standardization, normalization, and categorization of online and offline product data via research through different sources like internet, specific websites, database, etc. Data quality check and correction Data profiling and reporting (basic) Email communication with the client on request acknowledgment, project status and response on queries Help customers in enhancing their product data quality (electrical, mechanical, electronics) from the technical specification and description perspective Provide technical consulting to the customer category managers around the industry best practices of product data enhancement Technical and Functional Skills: Bachelors Degree in Engineering from Electrical, Mechanical OR Electronics stream Excellent technical knowledge of engineering products (Pumps, motors, HVAC, Plumbing, etc.) and technical specifications Intermediate knowledge of MS Office/Internet.
Job Title: APM-IC Location: Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings:APAC , EMEA , NAM Roles & Responsibilities Were looking to add `Associate Process Manager IC, with 3-plus years of experience, to our pool of experts, who will understand and manage end-to-end KYC process with basics, review, periodic update and remediation. This role will include the understanding and implementation of the KYC lifecycle. He/she would be responsible for opening, amending, reviewing and exiting clients according to established policies and procedures, and also review clients transactions to detect and report either proposed or completed unusual transactions. Key responsibilities include: Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls establish self as a valued partner Help knowledge management endeavor by sharing process knowledge and best practices within the teams Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents Have a thorough understanding of the clients business and related parties to monitor clients activities for unusual transactions Perform further investigation on identified suspicious client and clients transactions and report to KYC/AML compliance officer Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 3 to 5 years of experience and knowledge of KYC, AML, and Due Diligence Should be able to understand, manage and calculate risks Should be good with logical and quantitative abilities eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
Writing Skills - Excellent grammar and an in-depth knowledge of the English language with the ability to write clear, precise SEO copy. (test administered) Strong knowledge of local SEO keyword research and analysis, uses and benefits Understanding of the Internet landscape/web and must be computer savvy. General understanding of how Google ranks content. Ability to navigate multiple programs, research tools and platforms to produce high quality work Detail-oriented, highly organized, self-starter who doesnt mind repetitive work Flexible and adaptable with ability to work in a fast-paced, deadline-oriented environment Interpersonal skills for collaborating with a wide range of individuals/groups to deliver high-quality work Typing skills 40 wpm (test administered) Strong knowledge of Microsoft Word, Outlook and Excel 2 years creative writing experience required. Specific SEO writing experience preferred. Should be ready to work from the office in US shifts.
Job Description: Network Support Engineer (IP/Ethernet) Category Responsibilities Experience Level - 35 Years of experience in network operations Telecommunication Internet Service Provider - Troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support - Provide Tier 2/3 support for escalated customer incidents. - Interface directly with enterprise customers for timely updates and resolutions. Network Equipment Support - Support installation, configuration, and maintenance of network devices (routers, switches, NIDs). - Work with platforms from Juniper, Accedian, Ciena, Nokia, Cisco. Protocol Troubleshooting - Analyze and resolve issues with BGP, MPLS, Ethernet Switching, VLANs, STP, LAG, etc. - Interpret routing/switching behaviours using CLI and SNMP tools. Fiber Testing & Diagnostics - Perform RFC 2544 testing and throughput validation. - Collaborate with field teams on OTDR testing for fiber issues. NOC Monitoring & Escalation - Monitor alarms and performance metrics within a 24x7 NOC environment. - Escalate complex or unresolved issues to higher tiers or vendors. Documentation & Reporting - Record all diagnostics, actions, and resolutions in ticketing systems. - Maintain logs for incident response and RCA tracking. Collaboration - Work closely with Field Engineers, Provisioning, and Engineering teams. - Coordinate with external vendors for hardware issues or escalations. Customer Communication - Deliver clear, concise updates to internal teams and customers. - Maintain professionalism in all written and verbal English communications. Technical Proficiency - Demonstrated ability with Juniper, Nokia, Accedian, Ciena/Cyan, and Cisco platforms. - Understanding of Telco infrastructure, FTTx, and DWDM (a plus). Certifications (Preferred) - Cisco (CCNA/CCNP), Juniper (JNCIA/JNCIS), Nokia certifications preferred. Tools & Testing Experience - Experience with OTDR, iPerf, Wireshark, RFC 2544 tools, and vendor-specific diagnostics platforms. Soft Skills - Strong troubleshooting, analytical, and documentation skills. - Ability to stay calm under pressure in high-availability environments. Communication - Strong written and verbal English communication skills.
Job Title: APM-IC Location: Mumbai / Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings:APAC , EMEA , NAM Roles & Responsibilities Were looking to add `Associate Process Manager IC, with 3-plus years of experience, to our pool of experts, who will understand and manage end-to-end KYC process with basics, review, periodic update and remediation. This role will include the understanding and implementation of the KYC lifecycle. He/she would be responsible for opening, amending, reviewing and exiting clients according to established policies and procedures, and also review clients transactions to detect and report either proposed or completed unusual transactions. Key responsibilities include: Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls establish self as a valued partner Help knowledge management endeavor by sharing process knowledge and best practices within the teams Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents Have a thorough understanding of the clients business and related parties to monitor clients activities for unusual transactions Perform further investigation on identified suspicious client and clients transactions and report to KYC/AML compliance officer Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 3 to 5 years of experience and knowledge of KYC, AML, and Due Diligence Should be able to understand, manage and calculate risks Should be good with logical and quantitative abilities eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key responsibilities include: Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
Experience Level 7 10 + Yrs. Roles and Responsibilities: Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events , classifications, and Analysis Workspace dashboards . Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user behavior. Translate data into clear, actionable insights and business recommendations that inform digital marketing, product strategy, and UX decisions. Define KPIs and measurement strategies aligned with business goals and customer journeys. Present data-driven stories to business and leadership teams, using visuals and narratives to influence strategic decisions. Troubleshoot and resolve issues with implementation, reporting, and data discrepancies. Implement and manage third-party pixels and marketing tags (e.g., Meta, Google, LinkedIn) through Adobe Launch. Monitor site performance and user interaction patterns to uncover optimization opportunities and A/B test hypotheses. Stay current with Adobe product releases, digital analytics trends, and industry best practices. Technical and Functional Skills: Bachelor's degree with 67 years of hands-on experience in Adobe Analytics and Adobe Launch implementation . Strong proficiency in Adobe Analytics Workspace report building, segmentation, calculated metrics, and data storytelling. Expertise in configuring Adobe Launch rules, events, extensions , and deploying custom tracking codes. Strong understanding of JavaScript, HTML, CSS , and web development debugging tools (e.g., Charles, Adobe Debugger). Experience with data layer architecture , solution design documents, and tag documentation. Deep understanding of digital KPIs, conversion funnels, attribution models , and behavior analysis. Proven ability to analyse large datasets , detect trends, uncover root causes, and propose actionable recommendations. Excellent communication and storytelling skills to convey insights and influence decision-makers. Experience with A/B testing tools (e.g., Adobe Target, Optimizely) and interpreting test results is a plus. Exposure to Customer Journey Analytics (CJA) , Real-Time CDP, or cross-channel segmentation is a bonus.
Job Description of Analyst Role (Finance) Enter day-to-day transaction in books of accounts. Create provisions for necessary entries. Booking of amortizations. Assisting in the audit related works. Understanding and booking of AP and AR transactions. MEPZ - Assisting in SEZ reports. Booking of bank to bank transactions. Reporting on MIS for the eClerx team. Good knowledge in excel and other office tools. Good communication with email etiquette. Knowledge on accounting ERP is must.
B2B Integration, P2P, XML/HTML, Testing, Project Management, B2B, Integration, Communication B2B Integration Knowledge: - End-to-end understanding of customer onboarding processes. Hands-on experience with B2B profile setup and deployment Tools: - Knowledge of atleast one e-procurement platforms like SAP /Ariba/Oracle - Communication Skills: - Excellent communication skills in English verbal, written, etc. - Ability to co-ordinate independently with onshore clients via. conference calls and e-mails - Analytical thinking and problem solving.
Key Responsibilities: Implement and migrate tagging using Adobe Launch / AEP Web SDK with XDM schema alignment and Adobe Edge Network integration. Audit, validate, and maintain tagging consistency across Dev/QA/Prod. Set up campaign attribution (UTM/CID), visitor ID stitching (ECID/hashed IDs), and mapping to Analytics & CJA. Configure datasets, metrics, and segments for cross-channel analysis. Integrate and QA Adobe Target A/B testing & personalization, ensuring A4T reporting accuracy. Establish governance for naming, version control, change tracking, and performance optimization. Build and maintain Tableau dashboards with stakeholder-defined KPIs. Develop and validate SQL queries combining clickstream and non-clickstream datasets in Snowflake. Use LogRocket for behavioral insights, heatmaps, and UX improvement. Provide training, client consultation, and ongoing Adobe platform enablement. Qualifications: Proven expertise in Adobe Launch , AEP Web SDK , Adobe Analytics , Adobe Target , and CJA . Strong skills in Tableau , SQL (Snowflake) , and data governance. Experience with personalization strategy, tag performance optimization, and cross-team collaboration.
Key Responsibilities: Design and implement data pipelines on GCP using BigQuery, Airflow Implement ETL/ELT frameworks for large-scale campaign and clickstream data Optimize pipeline costs and query performance in BigQuery Automate workflows, monitoring, and alerting for critical jobs Required Skills: Strong proficiency in SQL (BigQuery preferred) and Python/PySpark Hands-on with GCP services: BigQuery, Cloud Storage Familiar with Airflow/Composer , CI/CD tools, and Git workflows/Jenkins
PRIMARY SKILLSET Adobe launch/AEP WEB SDK, Adobe Analytics & Project Management (Must Have) Experience Level 7 10 + Yrs. Roles and Responsibilities: Collaborate with stakeholders to gather digital analytics requirements and translate them into actionable tracking strategies. Implement and configure Adobe Analytics using Adobe Launch (Client-Side and Web SDK) and set up data layers. Set up and manage custom eVars, props, events , classifications, and Analysis Workspace dashboards . Perform end-to-end QA and validation of tags to ensure accurate tracking and data integrity. Build interactive and insightful dashboards in Adobe Analytics Workspace to visualize performance and user behavior. Translate data into clear, actionable insights and business recommendations that inform digital marketing, product strategy, and UX decisions. Define KPIs and measurement strategies aligned with business goals and customer journeys. Present data-driven stories to business and leadership teams, using visuals and narratives to influence strategic decisions. Troubleshoot and resolve issues with implementation, reporting, and data discrepancies. Implement and manage third-party pixels and marketing tags (e.g., Meta, Google, LinkedIn) through Adobe Launch. Monitor site performance and user interaction patterns to uncover optimization opportunities and A/B test hypotheses. Stay current with Adobe product releases, digital analytics trends, and industry best practices. Technical and Functional Skills: Bachelor's degree with 67 years of hands-on experience in Adobe Analytics and Adobe Launch implementation . Strong proficiency in Adobe Analytics Workspace report building, segmentation, calculated metrics, and data storytelling. Expertise in configuring Adobe Launch rules, events, extensions , and deploying custom tracking codes. Strong understanding of JavaScript, HTML, CSS , and web development debugging tools (e.g., Charles, Adobe Debugger). Experience with data layer architecture , solution design documents, and tag documentation. Deep understanding of digital KPIs, conversion funnels, attribution models , and behavior analysis. Proven ability to analyse large datasets , detect trends, uncover root causes, and propose actionable recommendations. Excellent communication and storytelling skills to convey insights and influence decision-makers. Experience with A/B testing tools (e.g., Adobe Target, Optimizely) and interpreting test results is a plus. Exposure to Customer Journey Analytics (CJA) , Real-Time CDP, or cross-channel segmentation is a bonus.
Master Data Management Coimbatore | Full-time (FT) | Digital Shift Timings EMEA/US |Management Level APM | Travel Requirements NA The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. He/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Role and responsibilities: Execute and manage large-scale data transformation projects, ensuring adherence to timelines and objectives. Oversee the organization, validation, and maintenance of product data across multiple platforms. Collaborate with cross-functional teams to streamline data workflows and enhance overall data quality. Ensure delivery of Client Key Performance Indicators (KPIs), including day-to-day service levels, customer experience, quality measures, and compliance measures. Generate innovative ideas to increase both productivity and quality. Set and review organizational/productivity objectives in line with the commercial contract. Additional Responsibilities: Identify discrepancies and propose optimal solutions using logical, systematic, and sequential methodologies. Remain open-minded towards inputs and views from team members, effectively leading, controlling, and motivating groups towards company objectives. Be self-directed and proactive, seizing every opportunity to meet internal and external customer needs and achieve customer satisfaction. Audit processes, implement best practices and process improvements, and utilize available frameworks and tools to drive efficiency and effectiveness. Qualifications and Education Requirements Basic: - BE. In Mechanical/Electrical/Electronics with 8+ years of experience Preferred: - Experience in handling Master Data Management, Product data management/enrichment projects in any of the following industry domains - MRO, Core Electrical & Electronics, Plumbing, HVAC, Power Tools, Consumer Electronics, Office Stationary and PET products Essential Skills Excellent communication skills verbal, written, etc. Ability to work independently with minimal supervision as a self-starter Strong skills in reporting and presentation of key business information Experienced in managing mid-size (10+) multi-site /Multi skilled teams Strong organizational skills Excellent in analytical thinking and problem solving
Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key responsibilities include: Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
Key Responsibilities: Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients. Oversee the implementation and governance of ISO 27001 standards across infrastructure environments. Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency. Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning. Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions. Deliver comprehensive business reporting and dashboards for internal and client stakeholders. Champion OPEX initiatives to drive continuous improvement and operational excellence. Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams. Key Skills & Competencies: Service Delivery & Infrastructure Project Management Supplier Relationship Management ISO 27001 Compliance & Risk Management Quality Reviews & Business Reporting Business Intelligence (BI) & Solution Design Operational Excellence (OPEX) Strong Analytical and Requirements Analysis Skills Domain Experience in BFSI and Enterprise IT Qualifications: Bachelors degree (preferably from the University of Mumbai or equivalent) PMP, Prince2, or ITIL certifications preferred. 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery. Strong background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.
The ideal candidate must possess strong communication skills, with an ability to listen, comprehend information, and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Review tickets/order IDs base on input documents provided by client Communicate effectively to take appropriate steps to resolve customer's problems Checking status of services on account in client tools Updating order details status in internal as well as client tools Should be able to create daily report and share with client base Meet process expectations with high quality standards and adherence to SLAs Excellent multi-tasking and creative problem solving skills Ability to actswiftlyand decisively when dealing with critical situations ability toassess situations andinitiate appropriate action Works collaboratively with team & Project Manager to ensure timely delivery of project Technical and Functional Skills Bachelor's degree in any field with 2+years experience. Possess good working knowledge of Excel and PowerPoint Ability to develop and analyze ticket Proven ability to self-check work to ensure results are error-free Ability to communicate effectively with clients Ability to work in a high-energy, quickly changing, and demanding environment including working in rotational shifts
CO - DTS Pune| Full-time (FT) | Customer Operations Shift Timings Night Shift|Management Level A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Technical and Functional Skills: Basic knowledge of Computer and/or telecom technology Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Ability of analyzing information and evaluating results to choose the best solution and solve problems Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems Ability to multi-task For Ex: take notes while on the call etc.