Delivery Leader - EUX

- - - - - - - - - - - - Key Responsibilities EUX Service Availability and Performance: Ensure consistent availability and optimal performance of EUX services. Monitor and address issues related to end-user equipment, onsite support, helpdesk services, and procurement processes. Implement best practices and standards to improve the end-user experience. Leadership Lead and manage the EUX functions ensuring alignment with organizational goals. Foster collaboration within the team and with other departments. Mentor and guide team members, facilitating skill development and growth. Vendor Management Oversee contracts and relationships with vendors to ensure service quality and adherence to SLAs. Evaluate vendor performance and manage negotiations to optimize cost and service delivery. Project And Operations Management Oversee and coordinate EUX-related projects, ensuring timely delivery and alignment with objectives. Manage day-to-day operations, ensuring seamless support for end-users. Security And Compliance Ensure that EUX services comply with organizational security policies and standards. Implement measures to safeguard user data and maintain system integrity. Cost Management: and Contract Management Monitor and manage the budget for EUX services, ensuring cost-effectiveness. Identify opportunities for cost optimization while maintaining service quality. Single Point Of Contact Act as the primary liaison with the EUX service line for all EUX-related topics. Communicate effectively with stakeholders, ensuring clarity and alignment on priorities and goals. Skills Required. In depth experience in IT service management, with a strong focus on end-user services. Proven track record in managing projects, operations, and vendors. In-depth understanding of EUX topics, including end-user equipment, onsite support, helpdesk, and procurement processes. Experience in managing diverse teams and fostering cross-functional collaboration. Knowledge of ITIL practices and frameworks is highly desirable. Availability Flexibility to work from the office 3-4 days a week. Flexible to collaborate with global teams across different time zones. Show more Show less