1616 Zendesk Jobs - Page 15

What You'll Do Provide First-Level Technical Support : Respond promptly to incoming support requests via phone, email, and our ticketing system. You'll be the go-to person for diagnosing and resolving basic hardware and software issues for end-users. Troubleshoot and Resolve Issues : Offer support for a variety of operating systems, including Windows, macOS, and mobile platforms, as well as common office applications. Guide users through diagnostic processes to identify and resolve problems efficiently. Manage Support Tickets : Accurately document all support requests and their resolutions in our ticketing system. You'll prioritize and categorize tickets based on their urgency and impact, escalating complex or unresolved issues to L2/L3 support teams when necessary. Communicate Effectively : Interact directly with end-users to gather detailed information about technical issues, providing clear, step-by-step assistance. Your strong communication skills will ensure users understand the solutions provided, and you'll follow up to confirm resolution and gather feedback. Monitor and Maintain Systems : Keep an eye on IT systems and networks for any potential issues, reporting abnormalities to senior support staff. You'll also assist with routine maintenance tasks like software updates, virus scans, and system backups, and help set up new hardware, software, and user accounts. Contribute to Knowledge Sharing : Maintain accurate and detailed documentation for common technical issues and their solutions. You'll play a part in building our knowledge base by documenting frequent problems and fixes, and provide input for process improvements and standard operating procedures. Technical Skills Operating Systems : Proficiency in Windows (10/11), macOS, and mobile operating systems (iOS/Android). Hardware Troubleshooting : Basic understanding of desktop, laptop, and peripheral hardware components. Software Applications : Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), web browsers, and common productivity tools. Networking Fundamentals : Basic knowledge of TCP/IP, Wi-Fi connectivity, and network troubleshooting (e.g., ping, ipconfig). Ticketing Systems : Familiarity with IT service management (ITSM) tools and ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow). Remote Support Tools : Experience using remote desktop software for troubleshooting. Security Basics : Understanding of antivirus software and basic cybersecurity hygiene (ref:hirist.tech)

As a Senior Customer Support Specialist, you will play a crucial role in delivering exceptional customer service in a fast-paced SaaS environment. Your main responsibilities will include handling complex support queries through email, chat, and phone, mentoring junior team members, and collaborating with different departments to ensure customer satisfaction and success. Your primary focus will be on providing advanced customer support by addressing escalated and complex issues efficiently. Additionally, you will be responsible for guiding and training junior team members, managing tickets effectively, and working closely with Product, Engineering, and Customer Success teams to troubleshoot issues and provide valuable feedback for product improvements. Your role will also involve creating and updating knowledge base articles, FAQs, and support documentation to enhance self-service resources for customers. You will be expected to collect and analyze customer feedback to identify trends and areas for improvement, ultimately enhancing the overall customer experience. To excel in this position, you should have a Bachelor's degree or equivalent experience in Customer Support, Customer Success, or a related field. A minimum of 4 years of experience in customer support, preferably in a SaaS environment, is required. Proficiency in technical skills such as Excel, SQL, and data reporting is essential, along with strong problem-solving and analytical abilities. Excellent communication skills, both verbal and written, are a must for effectively interacting with customers and internal teams. Experience with support tools like Zendesk, Freshdesk, or BoldDesk will be beneficial in carrying out your responsibilities. Moreover, your ability to handle high-pressure situations while maintaining a customer-first mindset will be crucial for your success in this role.,

We are searching for a Product Support Specialist to join our team in Pune, India and contribute to our goal of delivering top-notch quality service and achieving high levels of customer satisfaction and success. This role will focus on post-sales support and does not involve IT responsibilities. Reporting to the Sr Director of Product Support, this position presents an exciting opportunity for individuals driven to advance their careers. As a Product Support Specialist operating during Pacific Time working hours, your responsibilities will include: - Serving as the product expert and offering technical and non-technical support through tickets, phone, and chat - Analyzing, monitoring, and resolving customer inquiries promptly to ensure maximum client satisfaction - Identifying, arranging, and prioritizing issues based on severity and customer impact - Documenting steps taken to resolve problems, compiling and updating user documentation, including training materials and technical manuals - Effectively communicating with cross-functional team members to transform business needs and product requirements into innovative solutions for customers Essential Requirements: - Residing in the Pune area or willing to relocate - Working remotely during US West Coast hours shift (9:00 AM - 6:00 PM PST / 10:00 PM - 7:30 AM IST, Mon - Fri) - Availability for monthly weekend on-call shifts - 1-2 years of experience in Enterprise SaaS support roles or similar positions - Exceptional grasp of customer service, technical issue resolution, and support best practices - Proficiency in using JIRA, Zendesk, or comparable ticketing systems - Familiarity with marketing automation platforms like Capillary Technologies, Insider CRM, CleverTap, MoEngage, Marketo, Mailchimp, Klaviyo, Iterable, etc. Desirable Skills: - Knowledge of email design (HTML/CSS), email deliverability, and CAN-SPAM/CASL compliance requirements - Solid understanding of web technologies including HTML, CSS, JSON, and JavaScript Perks and Benefits: - Competitive salary with stock option grants - Comprehensive hospitalization, personal accident, and term insurance coverage - Located in a prime facility in Baner, one of the premier tech startup neighborhoods - Daily catered breakfast, lunch, and snacks, along with a well-stocked pantry - Supportive team environment that values your well-being.,

Ultimate.ai Software Engineering, Quality Assurance Pune, Maharashtra, India Posted on Jul 12, 2025 Apply now Job Description Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. Our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Responsibilities As a member of the centralized quality and reliability team, support engineering teams to develop, test and launch new products Design and execute testing strategies and comprehensive test plans covering functional and non-functional requirements Drive cross-functional testing initiatives from conception to launch Perform manual and automated testing as needed. Create and maintain UI and API automated tests Contribute to developing and maintaining existing automation test frameworks Own the entire QA lifecycle, including planning, testing, and reporting Document and report all identified bugs and defects clearly, ensuring accurate reproduction steps. Develop and maintain robust documentation for testing processes and procedures. Qualifications 4+ years of experience planning, designing and executing manual and automated tests for enterprise Saas products Fluency with scripting languages like JavaScript, Typescript or Ruby Experience with testing frameworks and tools like Selenium, Cypress, Playwright, JUnit Hands on experience in design, implementation and maintenance of high-quality UI, API, load and performance automation suites. Understanding and experience with CI/CD tools like Jenkins, Spinnaker, Github Actions (a plus) Experience working in a global environment, with an understanding of cultural sensitivities and localization practices (a plus). Excellent communication and collaboration skills. Strong analytical and problem-solving skills. Excellent written and verbal communication skills in English, with the ability to communicate effectively with a global team. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai

5+ yrs of experience managing WordPress websites and digital marketing platforms Proven experience with HubSpot Marketing Hub (email and automation workflows). Exp in Zendesk Guide customization & automation setup. HTML5, CSS3, JavaScript, and PHP.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Location: Bengaluru, India What You Would Do Here Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a passionate and detail-oriented People Experience Coordinator to join our team and champion this mission within the APJC region. In this vital role, you will be the first point of contact for our employees, ensuring their journey is smooth and positive. You will be instrumental in creating a seamless experience by resolving inquiries, managing data with precision, and ensuring our People processes are efficient and effective. This is an exciting opportunity to provide exceptional support to our internal teams and contribute to building a world-class employee experience as our organization expands. Responsibilities Champion a seamless employee journey: Act as the first point of contact for employees across the diverse APJC region, providing guidance and support through key moments like onboarding, internal transfers, organizational changes and offboarding to ensure a positive and consistent experience. Be a trusted guide for employee inquiries: Skillfully manage and resolve a wide range of questions from our people regarding HR policies, benefits, and payroll, ensuring every interaction is handled with empathy, accuracy, and a focus on providing a world-class service. Elevate the employee experience through proactive support: Serve as a friendly liaison between employees and specialized teams like Payroll or Benefits, advocating for our people to resolve complex issues and ensuring their needs are met promptly and effectively. Uphold the integrity of our people's information: Meticulously maintain employee data across our HR systems, ensuring the confidentiality and accuracy of sensitive information and contributing to a trustworthy People function. Enhance our support resources: Help create and maintain clear documentation and resources for employees and managers, empowering them to find answers to common questions quickly and easily. Contribute to a culture of continuous improvement: Identify opportunities to enhance our processes and support models based on employee feedback and direct interactions, helping us build a better workplace experience across the APJC region. Skills and Experience 1-2 years in HR administration and comfortable handling sensitive employee information. Highly organized, process-oriented, with a keen eye for detail. Enjoys working with data and is skilled using Excel or Google Sheets. Strong customer-first mindset and a genuine desire to support colleagues. Effective communicator, who can clearly explain information - verbally and in writing - to employees across the APJC region. Thrives in a dynamic environment and can skillfully manage changing priorities. Familiarity with Workday or ZenDesk would be an advantage. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers-at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Work Location: In person

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Join us for a journey of sustainable career growth, job security, and continuous learning! 📈 🔹 Job Title: Escalations Manager – EdTech Operations 🔹 Company: Intellipaat 🔹 Job Location: Bangalore (Work from Office) 🔹 Working Days: 6 Days a Week 🔹 Salary: As per last drawn CTC with standard hike 🔸 Role Summary: We are seeking a proactive and experienced Escalations Manager with prior EdTech experience in B2C escalation handling over the calls to join our team. You will handle post-sales operations and customer escalations from learners and internal teams, work cross-functionally to resolve them, and improve overall satisfaction and efficiency. 🔸 Key Responsibilities: Act as the final point of contact for unresolved learner and client complaints/escalations. ● Analyze root causes of issues and implement preventive measures. ● Collaborate closely with sales, delivery, tech, and support teams to ensure fast resolution. ● Maintain escalation metrics, generate reports, and present trends to leadership. ● Build and maintain a knowledge base of common issues and best practices. ● Monitor SLAs and ensure adherence to resolution timelines. ● Handle high-pressure situations with empathy, clarity, and professionalism. ● Improve internal SOPs to minimize future escalations. 🔸 Desired Candidate Profile: -2–4 years of experience in call escalations in the EdTech industry. ● Strong communication and conflict-resolution skills. ● Ability to multitask and manage time effectively under pressure. ● Proficiency in tools like Excel, CRM platforms (Freshdesk/Zendesk), and ticketing systems. ● Analytical mindset with a strong customer-first approach. ● Experience working in a 6-day operational setup is a plus. 🔸 Educational Qualification: Bachelor’s Degree required; MBA or PGDM is a plus. 🔸 Compensation: Salary will be based on your last drawn CTC with a standard hike, aligned with company policy and experience. 🔸 How to Apply: 👉 If you want to apply, please click on the link below:

As a Customer Support Executive , you will be the frontline champion for resolving customer issues across retail, e-commerce, grooming, and service verticals. You’ll handle escalations, and ensure customer delight through timely, empathetic, and effective communication across channels (voice, email, chat, and social media). Key Responsibilities Manage complex customer queries, complaints, and escalations with professionalism and urgency Collaborate with internal teams (store ops, logistics, grooming, etc.) to resolve issues end-to-end Provide guidance and support to other customer support associates, helping them improve quality and response time Maintain SLAs and ensure resolution within TAT across platforms (Zendesk, WhatsApp, Meta, etc.) Analyse support data to identify patterns and proactively suggest process improvements Handle return/refund/exchange workflows in coordination with the warehouse and online operations Support new campaign launches, offers, and service rollouts by updating FAQs and preparing support SOPs Build strong relationships with loyal customers and high-value pet parents Contribute to CSAT/NPS improvement by going beyond transactional support Requirements 2–4 years of experience in customer support, preferably in retail, e-commerce, or service industries Strong communication skills (English & Hindi mandatory; regional languages a plus) • Proficient in support tools like Zendesk, Freshdesk, CRM systems, and MS Excel Empathetic and patient personality with excellent problem-solving skills Ability to multitask and work under pressure during peak seasons Passion for pets is a strong bonus Why Join JUSTDOGS Work in a high-growth, pet-first brand shaping the future of pet care in India Dynamic, inclusive team culture with opportunities to grow into team lead or CX strategy roles. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Morning shift Application Question(s): Are you comfortable handling customer queries through phone, email, and chat support? Experience: Customer handling: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person

You will be responsible for spearheading the development and implementation of customer experience strategies, including new technology solutions, to enhance customer satisfaction and retention. Your role will involve driving customer loyalty through managing key tools like Net Promoter Score (NPS), Zendesk, and introducing new technologies aimed at improving customer service productivity. It is essential for you to stay ahead of market trends, optimize CX processes through AI-driven solutions, and ensure that customer-facing teams deliver exceptional service while retaining high morale and motivation. As the AVP/Head of CX Strategy & Technology, your key performance indicators (KPIs) will include developing and implementing a Customer Experience Strategy, implementing solutions using Technology and Innovation, managing Net Promoter Score (NPS), capturing and analyzing Customer Feedback and Insights, driving CX Productivity and Retention, enhancing Agent Experience, conducting Market Trends and Competitive Analysis, and effective stakeholder management (internal and external). Your responsibilities will involve developing and executing the overall CX strategy to enhance customer satisfaction and improve NPS across all OPS (Air and Non-Air), leveraging customer insights and feedback to identify pain points and opportunities for improvement, collaborating with cross-functional teams to ensure seamless customer journeys across all touchpoints, driving the integration of technology solutions such as AI, machine learning, and chatbots to improve CX productivity, overseeing the utilization of Zendesk and other CX management platforms to optimize workflows and service quality, researching and recommending new technologies or tools to increase customer retention and streamline operations, owning and managing the NPS process, developing actionable insights from NPS data to improve customer loyalty, creating and implementing strategies to drive higher NPS scores across various customer segments, building systems to capture and analyze customer feedback across multiple channels, utilizing feedback to shape new product offerings, service enhancements, and CX processes, presenting insights to senior leadership and suggesting strategies for improvement, identifying key metrics to track and manage agent productivity and providing regular reporting to management, using data-driven approaches to understand and address agent challenges, ensuring high levels of retention and engagement, staying up-to-date with industry trends, market changes, and competitor strategies, leading research initiatives to identify evolving customer expectations and technological advancements, and developing strategies to stay ahead of competitors by continuously improving the customer experience. To qualify for this role, you should have a Masters degree in business administration, Marketing, or related field, proven experience in a senior-level role focused on customer experience management, NPS, or related field, minimum 10 to 12 years of experience in a strategy role focusing on customer experience, strong analytical skills with the ability to interpret complex data and generate actionable insights, experience designing and implementing NPS surveys and methodologies, an understanding of emerging technologies used in the customer experience vertical, proficiency in data analysis tools and techniques, including statistical analysis, regression modeling, and data visualization, excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization, a strategic mindset with the ability to develop and execute NPS initiatives that drive measurable improvements in customer satisfaction and loyalty, leadership skills with the ability to inspire and motivate cross-functional teams to achieve common goals, project management skills with the ability to prioritize tasks, manage resources, and meet deadlines in a fast-paced environment, strong attention to detail, and a commitment to delivering high-quality work.,

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk, and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests, and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About The Role The Customer Support Specialist at Responsive is responsible for helping our customers with troubleshooting and training on any issues that they are having in the software. A successful Customer Support Specialist will be comfortable interacting daily with customers, while managing a fluid support workload. By applying organizational, time management, and sound technical skills you will research incoming product issues, assess customer tutorial needs and answer a diverse array of questions. Strong problem-solving and critical thinking skills are essential for this position. Essential Responsibilities Effectively translate customer queries into solutions or internal support plans of action in an articulate manner. Create, track, and update support tickets using Zendesk or similar support ticketing tool within the stipulated SLA. Provide ad-hoc software support for customers on a wide variety of technical issues. Diagnose, reproduce, solve, and as needed, escalate potential product defects with proper documentation. Remain up to date with Responsive’s latest product releases. Advocate for customers by taking their product feedback and sharing with other departments to improve the product roadmap. Be a brand ambassador and an expert in what Responsive can do to help the customers. Maintain high-level of Customer Satisfaction (CSAT) handling customer-facing support inquires. Attend and participate in weekly customer support meetings. Work closely with other Customer Success teams to help improve customer experience. Help maintain our help center knowledge base by writing, editing, or proofreading new and existing articles. Education Any Bachelor Degree Experience 3-5 years of technical customer support experience or other relevant experience. Experience with Zendesk or other Customer Service ticketing software. Experience with Salesforce, MS Dynamics, SAML, and various other software is a plus. Prior experience walking customers through technical solutions via web, phone, email, and chat. Knowledge Ability & Skills Excellent written and verbal communication skills with a passion for customer centric communication. Excellent technical problem solving and critical thinking skills. Demonstrate perseverance when resolving customer requests. Proficiency with Microsoft Office suite (Word, Excel, Outlook). Flexibility in working in different rotational shifts/regions/markets. This is absolutely mandatory because shifts and regions will be allocated based on business requirements. Adaptable and flexible and eagerness to learn. Must be a team-player with a positive attitude. Ability to remain organized while multi-tasking.

Role & responsibilities The role serves as a central point of contact for company's both national and international customer inquiries related to company's measurement technology, cloud platforms, and telemetry devices and with a focus on the software solutions, sensor platforms, and IoT systems. The selected candidates will be responsible for structured issue analysis, working closely with development and product teams to ensure a reliable and efficient support process. Second-Level Support (National): Perform detailed fault analysis using log files, remote access tools, and test environments Collaborate closely with the development team and, if needed, third-level support Execute software updates and rollouts based on internal specifications Train and support the first-level support team Maintain and improve the internal knowledge base Preferred candidate profile Degree in Networking, Computer Science, Electrical Engineering, Automation Technology, Mechatronics, or Technical/Business Informatics Alternatively, a comparable technical education with relevant experience Also suitable for former software developers who no longer wish to code actively but want to apply their technical understanding in a support-oriented, cross-functional role Good verbal and written fluency in English Skill set: 4 -7 years experience and knowledge in the following areas: Client-server architecture Network protocols (TCP/IP, HTTP, MQTT, OPC UA) Connectivity troubleshooting (firewalls, DNS, ports) API integrations (REST, SOAP) 3rd-party helpdesk systems (e.g., Zendesk, Jira) Sensor protocols (Modbus, MQTT, OPC UA, RS485) Log file analysis Postman, Wireshark, MQTT.fx, MQTT Explorer SQL basics (queries for debugging) Ticketing systems Windows & Linux OS usage Docker, Kubernetes (basic knowledge) Cloud services (Azure, AWS, IoT features) ITIL principles (Incident, Problem, Change) Basic cybersecurity (e.g. TLS, Auth, certificates) CODESYS programming (IEC 61131-3, Structured Text, Ladder) Understanding of company's sensors, DataKiosk, Datacenter platforms, software tools

Role & responsibilities The role serves as a central point of contact for company's both national and international customer inquiries related to company's measurement technology, cloud platforms, and telemetry devices and with a focus on the software solutions, sensor platforms, and IoT systems. The selected candidates will be responsible for structured issue analysis, working closely with development and product teams to ensure a reliable and efficient support process. Second-Level Support (National): Perform detailed fault analysis using log files, remote access tools, and test environments Collaborate closely with the development team and, if needed, third-level support Execute software updates and rollouts based on internal specifications Train and support the first-level support team Maintain and improve the internal knowledge base Preferred candidate profile Degree in Networking, Computer Science, Electrical Engineering, Automation Technology, Mechatronics, or Technical/Business Informatics Alternatively, a comparable technical education with relevant experience Also suitable for former software developers who no longer wish to code actively but want to apply their technical understanding in a support-oriented, cross-functional role Good verbal and written fluency in English Skill set: 4 -7 years experience and knowledge in the following areas: Client-server architecture Network protocols (TCP/IP, HTTP, MQTT, OPC UA) Connectivity troubleshooting (firewalls, DNS, ports) API integrations (REST, SOAP) 3rd-party helpdesk systems (e.g., Zendesk, Jira) Sensor protocols (Modbus, MQTT, OPC UA, RS485) Log file analysis Postman, Wireshark, MQTT.fx, MQTT Explorer SQL basics (queries for debugging) Ticketing systems Windows & Linux OS usage Docker, Kubernetes (basic knowledge) Cloud services (Azure, AWS, IoT features) ITIL principles (Incident, Problem, Change) Basic cybersecurity (e.g. TLS, Auth, certificates) CODESYS programming (IEC 61131-3, Structured Text, Ladder) Understanding of company's sensors, DataKiosk, Datacenter platforms, software tools

Atisfy is seeking a highly skilled Web Developer to lead the development, customization, and optimization of our digital platforms. This role involves end-to-end management of WordPress/Zendesk and HubSpot marketing automation . The ideal candidate combines strong technical proficiency with marketing tech experience to drive performance, functionality, and user experience across web properties. Key Roles & Responsibilities: WordPress Development & Maintenance: Develop, customize, and maintain WordPress websites and landing pages to support business and marketing goals using PHP, HTML, CSS, and JavaScript. Configure, manage, and troubleshoot WordPress core files, themes, child themes, and plugins to ensure optimal functionality, security, and compatibility. Optimize website speed, performance, and responsiveness across all modern browsers and devices. Implement SEO best practices including clean code structure, meta tags, and structured data. Develop and integrate custom features and functionalities as required. Provide technical support and CMS training to internal stakeholders for efficient content management. HubSpot Management: Design and develop responsive, cross-client compatible email templates within HubSpot. Create and manage automated workflows triggered by user actions, lifecycle stages, or timed events. Build and segment contact lists based on audience behavior, attributes, and business logic. Execute targeted email campaigns, ensuring high deliverability and engagement. Track, analyze, and optimize campaign performance using HubSpot analytics and reporting tools. Zendesk Management: Develop and maintain customized Zendesk Guide themes aligned with brand standards. Create, edit, and organize Help Center articles, categories, and sections for enhanced usability. Configure and maintain automations and triggers to ensure timely email alerts to relevant teams. Set up real-time alerts and monitoring tools to support responsive customer service operations. Required Skills & Competencies: Technical Skills: Proven experience with HubSpot Marketing Hub (especially email and automation workflows). Hands-on experience in Zendesk Guide customization and automation setup. Strong understanding of web technologies including HTML5, CSS3, JavaScript, and PHP. Familiarity with SEO principles and website performance optimization. Behavioural & Soft Skills: Strong communication, problem-solving, and project management skills. Ability to work cross-functionally with marketing, sales, and support teams. Qualifications & Experience: Bachelor’s degree in Computer Science, Web Development, Marketing Technology, or a related field. 5+ years of professional experience managing WordPress websites and digital marketing platforms.

Role & responsibilities The role serves as a central point of contact for company's both national and international customer inquiries related to company's measurement technology, cloud platforms, and telemetry devices and with a focus on the software solutions, sensor platforms, and IoT systems. The selected candidates will be responsible for structured issue analysis, working closely with development and product teams to ensure a reliable and efficient support process. First-Level Support (International): Receive, categorize, and prioritize inquiries via email, ticket system, chat, or phone Perform initial fault analysis using predefined checklists Provide user support, guidance, and FAQ assistance Escalate complex issues to second-level support Monitor system messages and document all actions thoroughly in the ticket system Preferred candidate profile Degree in Networking, Computer Science, Electrical Engineering, Automation Technology, Mechatronics, or Technical/Business Informatics Alternatively, a comparable technical education with relevant experience Also suitable for former software developers who no longer wish to code actively but want to apply their technical understanding in a support-oriented, cross-functional role Good verbal and written fluency in English Skill set: 4 -7 years experience and knowledge in the following areas: Client-server architecture Network protocols (TCP/IP, HTTP, MQTT, OPC UA) Connectivity troubleshooting (firewalls, DNS, ports) API integrations (REST, SOAP) 3rd-party helpdesk systems (e.g., Zendesk, Jira) Sensor protocols (Modbus, MQTT, OPC UA, RS485) Log file analysis Postman, Wireshark, MQTT.fx, MQTT Explorer SQL basics (queries for debugging) Ticketing systems Windows & Linux OS usage Docker, Kubernetes (basic knowledge) Cloud services (Azure, AWS, IoT features) ITIL principles (Incident, Problem, Change) Basic cybersecurity (e.g. TLS, Auth, certificates) CODESYS programming (IEC 61131-3, Structured Text, Ladder) Understanding of company's sensors, DataKiosk, Datacenter platforms, software tools

Role & responsibilities The role serves as a central point of contact for company's both national and international customer inquiries related to company's measurement technology, cloud platforms, and telemetry devices and with a focus on the software solutions, sensor platforms, and IoT systems. The selected candidates will be responsible for structured issue analysis, working closely with development and product teams to ensure a reliable and efficient support process. First-Level Support (International): Receive, categorize, and prioritize inquiries via email, ticket system, chat, or phone Perform initial fault analysis using predefined checklists Provide user support, guidance, and FAQ assistance Escalate complex issues to second-level support Monitor system messages and document all actions thoroughly in the ticket system Preferred candidate profile Degree in Networking, Computer Science, Electrical Engineering, Automation Technology, Mechatronics, or Technical/Business Informatics Alternatively, a comparable technical education with relevant experience Also suitable for former software developers who no longer wish to code actively but want to apply their technical understanding in a support-oriented, cross-functional role Good verbal and written fluency in English Skill set: 4 -7 years experience and knowledge in the following areas: Client-server architecture Network protocols (TCP/IP, HTTP, MQTT, OPC UA) Connectivity troubleshooting (firewalls, DNS, ports) API integrations (REST, SOAP) 3rd-party helpdesk systems (e.g., Zendesk, Jira) Sensor protocols (Modbus, MQTT, OPC UA, RS485) Log file analysis Postman, Wireshark, MQTT.fx, MQTT Explorer SQL basics (queries for debugging) Ticketing systems Windows & Linux OS usage Docker, Kubernetes (basic knowledge) Cloud services (Azure, AWS, IoT features) ITIL principles (Incident, Problem, Change) Basic cybersecurity (e.g. TLS, Auth, certificates) CODESYS programming (IEC 61131-3, Structured Text, Ladder) Understanding of company's sensors, DataKiosk, Datacenter platforms, software tools

Job Description Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. Our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Responsibilities As a member of the centralized quality and reliability team, support engineering teams to develop, test and launch new products Design and execute testing strategies and comprehensive test plans covering functional and non-functional requirements Drive cross-functional testing initiatives from conception to launch Perform manual and automated testing as needed. Create and maintain UI and API automated tests Contribute to developing and maintaining existing automation test frameworks Own the entire QA lifecycle, including planning, testing, and reporting Document and report all identified bugs and defects clearly, ensuring accurate reproduction steps. Develop and maintain robust documentation for testing processes and procedures. Qualifications 4+ years of experience planning, designing and executing manual and automated tests for enterprise Saas products Fluency with scripting languages like JavaScript, Typescript or Ruby Experience with testing frameworks and tools like Selenium, Cypress, Playwright, JUnit Hands on experience in design, implementation and maintenance of high-quality UI, API, load and performance automation suites. Understanding and experience with CI/CD tools like Jenkins, Spinnaker, Github Actions (a plus) Experience working in a global environment, with an understanding of cultural sensitivities and localization practices (a plus). Excellent communication and collaboration skills. Strong analytical and problem-solving skills. Excellent written and verbal communication skills in English, with the ability to communicate effectively with a global team. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Location: Bengaluru, India What You Would Do Here Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a passionate and detail-oriented People Experience Coordinator to join our team and champion this mission within the APJC region. In this vital role, you will be the first point of contact for our employees, ensuring their journey is smooth and positive. You will be instrumental in creating a seamless experience by resolving inquiries, managing data with precision, and ensuring our People processes are efficient and effective. This is an exciting opportunity to provide exceptional support to our internal teams and contribute to building a world-class employee experience as our organization expands. Responsibilities Champion a seamless employee journey: Act as the first point of contact for employees across the diverse APJC region, providing guidance and support through key moments like onboarding, internal transfers, organizational changes and offboarding to ensure a positive and consistent experience. Be a trusted guide for employee inquiries: Skillfully manage and resolve a wide range of questions from our people regarding HR policies, benefits, and payroll, ensuring every interaction is handled with empathy, accuracy, and a focus on providing a world-class service. Elevate the employee experience through proactive support: Serve as a friendly liaison between employees and specialized teams like Payroll or Benefits, advocating for our people to resolve complex issues and ensuring their needs are met promptly and effectively. Uphold the integrity of our people's information: Meticulously maintain employee data across our HR systems, ensuring the confidentiality and accuracy of sensitive information and contributing to a trustworthy People function. Enhance our support resources: Help create and maintain clear documentation and resources for employees and managers, empowering them to find answers to common questions quickly and easily. Contribute to a culture of continuous improvement: Identify opportunities to enhance our processes and support models based on employee feedback and direct interactions, helping us build a better workplace experience across the APJC region. Skills And Experience 1-2 years in HR administration and comfortable handling sensitive employee information. Highly organized, process-oriented, with a keen eye for detail. Enjoys working with data and is skilled using Excel or Google Sheets. Strong customer-first mindset and a genuine desire to support colleagues. Effective communicator, who can clearly explain information - verbally and in writing - to employees across the APJC region. Thrives in a dynamic environment and can skillfully manage changing priorities. Familiarity with Workday or ZenDesk would be an advantage. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

We are a 30 year old software company with offices in Chennai, Dubai and Singapore. We need candidates with experience in supporting Contact Centre Software ( Linux Platform). Key Responsibilities Provide Level 1/2 technical support to customers using Contact Center software Troubleshoot issues related to VoIP, CRM integration, softphones, SIP registration, and call flow. Analyze logs from Asterisk/FreeSWITCH, Avaya or similar PBX platforms Support cloud deployments and help users navigate the web interface and features Document and resolve support tickets in tools like Zendesk, Jira, or Freshdesk Escalate unresolved issues to engineering teams with detailed diagnostics Required Skills Basic Linux commands (file operations, SSH, logs) Understanding of networking: IP, DNS, firewall basics, NAT Familiarity with SIP and VoIP concepts (can be trained) Qualification and Experience 1-2 years experience in Contact Center Software installation and support Any IT related degree, Diploma Job Type: Full-time Benefits: Cell phone reimbursement Leave encashment Life insurance Shift: Day shift Work Days: Monday to Friday Application Question(s): Do you have any Contact Centre Software support experience like Nice, Verint, Ameyo etc? Experience: Linux software: 1 year (Preferred) Work Location: In person

The Role We are seeking a dynamic Senior Associate, Customer Support to join our pharmacy team in Noida. This role will support our pharmacy quality management platform, working directly with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives. You will be a key liaison between our pharmacy stakeholders and internal teams, resolving complex issues while contributing to the continuous improvement of our services. Key Responsibilities Customer Support & Issue Resolution Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings programs Provide expert technical support for our EQUIPP® platform and integrated pharmacy solutions Serve as primary escalation point for junior team members, ensuring timely and effective resolution of customer issues Document all customer interactions accurately in CRM systems and maintain detailed case records Stakeholder Management Collaborate with pharmacy chains, independent pharmacies, health plans, and providers to optimize quality performance Support customers in understanding and implementing quality improvement initiatives and value-based care programs Conduct training sessions for pharmacy clients on platform best practices and quality measurement protocols Process Improvement & Reporting Monitor and analyze customer support metrics including response times, resolution rates, and customer satisfaction scores Identify trends in customer issues and collaborate with product and engineering teams to implement solutions Contribute to knowledge base documentation and create training materials for internal and external use Generate regular reports on pharmacy quality performance and customer engagement metrics Cross-functional Collaboration Work closely with Clinical Informatics, Data Analytics, and Product teams to address customer requirements Participate in implementation projects for new pharmacy partners and health plan collaborations Support quality management and reporting initiatives for Medicare Star Ratings and other performance programs Requirements Education & Experience Bachelor's degree 2-3 years of experience in customer support, preferably in healthcare, pharmacy, or health technology Experience with pharmacy operations, medication management, or quality improvement programs preferred Technical Skills Proficiency in CRM and ticketing systems (Salesforce, Zendesk, or similar) Strong analytical skills with experience in data analysis and reporting tools Knowledge of healthcare quality measures, Star Ratings, and value-based care concepts Experience with database querying (SQL) and data visualization tools preferred Advanced proficiency in Microsoft Office Suite, particularly Excel Core Competencies Excellent verbal and written communication skills in English Strong problem-solving abilities with attention to detail Ability to work independently in a remote/hybrid environment Customer-centric mindset with empathy and patience Adaptability to learn new technologies and industry regulations Project management and organizational skills Preferred Qualifications MBA, M.Pharm, or advanced degree in a healthcare-related field Previous experience with pharmacy management systems or health IT platforms Knowledge of Medicare Part D, CMS regulations, and pharmacy quality measures Certification in customer service or project management Experience working with cross-functional teams in technology companies Benefits We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer Generous Leaves: Enjoy generous leave benefits of up to 40 days. Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition. Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered. Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most. Care Program: Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need. Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most. Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered. Disclaimer : Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. About Innovaccer Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com. us out on YouTube , Glassdoor , LinkedIn , Instagram , and the Web .

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process . The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure timely follow-ups and closure. Maintain service level agreements (SLAs) for response and resolution times. Suggest process improvements based on recurring customer feedback. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Requirements: Strong written communication skills in English. Ability to multitask and manage multiple conversations or tickets simultaneously. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage. Basic computer knowledge and proficiency in typing. Strong problem-solving and interpersonal skills. Ability to work in a team and under minimal supervision. Educational Qualification: Graduate in any discipline (preferred but not mandatory). 0–2 years of experience in a similar non-voice support role. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Application Question(s): Are you from Indore, Madhya Pradesh? Language: Do you have fluency in English? (Required) Work Location: In person

About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Success Manager Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

B2BTravelAgency.com (BTA) is a global, technology-driven B2B travel platform enabling travel businesses of all sizes to streamline their operations. We offer access to a wide range of B2B inventories—flights, hotels, holiday packages, activities, visas, and travel insurance - helping agencies automate and scale globally with seamless connectivity. Job Summary We are looking for a Technical Support Intern to join our fast-paced, customer-centric team. In this role, you’ll assist in resolving user issues, supporting portal navigation, and ensuring a smooth user experience on our travel platform. This internship is designed as a learning opportunity , and selected interns will receive comprehensive training and hands-on guidance from our experienced team. Successful candidates may be offered a full-time position at the end of the internship. Key Responsibilities: Provide first-level technical support to B2B clients via chat, email, or phone. Assist users in navigating and using the BTA online travel portal. Troubleshoot and document technical issues, and escalate when needed. Collaborate with internal teams to ensure effective issue resolution. Participate in regular training sessions to stay updated on platform features and tools. Help maintain and update support documentation and FAQs. Ensure timely and professional communication with clients. What You’ll Learn / Training Provided: Complete onboarding and product training to understand our travel platform. Guided mentorship from senior technical support and product teams. Exposure to real-world B2B technical support operations. Practical knowledge of travel tech systems, client management, and ticketing tools. Requirements: Currently pursuing or recently completed a degree in IT, Computer Science, Engineering, or a related field. Strong communication and problem-solving skills. Basic understanding of web-based platforms and technical troubleshooting. Willingness to learn and adapt in a dynamic environment. Customer-first mindset and ability to remain calm under pressure. Preferred but not mandatory: Familiarity with travel industry platforms (GDS, APIs, etc.) Exposure to support tools like Zendesk, Freshdesk, or similar. What We Offer Structured training and real-world experience Internship certificate upon completion Opportunity for full-time placement based on performance A collaborative, growth-focused work environment Stipend - 10000/- per month Duration - 3 Months Ready to join our team and make a real impact? Please submit your resume and portfolio to hr.india@tripbrandsgroup.com Contact no - 7736455581

POSITION DETAILS Working Hours: 6:00pm IST - 3:00am IST (9 hours shifts, 5 days a week) Team Management Breakdown: 65% Team Management/Development, 30% Reporting/Administration, & 5% Stakeholder management POSITION SUMMARY The Senior Manager of Technical Support Services is responsible for supporting and empowering a team of Technical Support Agents across multiple groups to provide an excellent customer experience by troubleshooting and resolving customer issues. In this role, you are accountable for supervising your team and ensuring quality customer experience and accurate ticket resolution. You will be empowered to leverage Pro-Vigil’s ticketing platform and analytics platform to manage ticket assignment, resolution metrics, and will perform ticket audits to ensure efficient and effective customer resolution. In addition to this role, will be expected to identify team member development and training opportunities through direct and daily mentoring. You will also serve as a key conduit of communication for other groups such as project management, customer Success, production, and engineering. ESSENTIAL FUNCTIONS Responsibilities: ● Oversee the day-to-day technical support operations, supervising a team responsible for resolving daily remote support tickets. ● Oversee the day-to-day field call center support operations, supervising a team responsible for support and quality of solves for field technicians. ● Demonstrate a consistent commitment to customer experience through effective ticket resolution. ● Orchestrate daily effective ticket assignment, delegation, and appropriate escalation. ● Orchestrate daily effective staffing can queue/call management. ● Predict and proactively anticipate customer needs. ● Work with internal teams to ensure complex and/or escalated issues are resolved. ● Proactively seek out customer feedback and insights, providing recommendations to the leadership team. ● Build productive relationships built on trust, patience, and results with internal staff & customers. ● Evaluate problems and provide applicable solutions to meet macro and micro-outcomes. ● Seek to overcome challenges and accept failure as an opportunity for improvement. ● Exercise strong analytical skills to collect, articulate, explain, and evaluate measurables. ● Coordinates and schedules large-scale software and hardware releases. ● Provide data and reporting of KPI’s and trends to Management in ad-hoc, weekly, monthly and as needed. Support Team Leadership ● Set a clear team schedule, goals, and expectations. ● Manage timesheets, time-off requests, and capacity of the team. ● Delegate tasks and set deadlines. ● Conduct One-On-Ones ● Utilize our ticketing platform to manage team performance and report on metrics. ● Perform regular ticket audits to recognize success and identify opportunities for improvement. ● Participate in the interview process to vet qualified team members. ● Identify and resolve problems promptly. Gather and analyze information and develop alternative solutions. ● Listen to team members’ feedback and resolve issues or conflicts in a timely manner. ● Ability to make critical decisions while following company procedures. ● Ability to accept responsibility and account for own actions. ● Display original thinking and creativity. ● Develop innovative approaches and ideas and generate suggestions for improving work. ● Review outcomes to promote successful behaviors and provide feedback opportunities for growth. ● Identify team member development needs and coach accordingly. ● Provide new hire training and participate in 90 Day Introductory Evaluations. ● Recognize high performance and reward accomplishments. Technical Prowess In order to effectively lead and coach your Support Team, the following technical skills and experiences are voluntary but will assist in your success. The technology across our platform vary but are concentrated on hardware, software, and networking topics including. For example: ● Remote desktop support ● Desktop applications ● Enterprise level network architecture ● Complex LAN/WAN environments ● VPN technologies (L2TP, IPsec, OpenVPN, etc.) ● Network security (Cisco, SonicWall, Cradlepoint, etc.) ● Virtualization technologies (VMWare, Hyper-V, etc.) ● Various operating systems (Linux, MacOS, Windows) ● Security protocols (HTTPS, TLS/SSL, AES, etc.) ● Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) ● Networking and configurations (Switching, routing, firewalls, etc.) ● Web technologies (XML, HTML, CSS) ● Cloud Services (Amazon Web Services, Azure, Private Cloud, etc.) ● Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.) SKILLS & ABILITIES Education & Experience: ● 8+ years’ experience in a technical support, helpdesk, or network support management. ● 3+ years’ working for a technology service provider, security vendor, or similar business. ● 2+ years’ experience managing staff of more than 50 people. ● Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. ● Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. 🔗 About Pro-Vigil: With over 30 years of experience, Pro-Vigil is a leader in surveillance and vigilance solutions. Headquartered in San Antonio, Texas, we serve over 2000 clients globally, with a strong presence in India and US. Our innovative technology, combined with customer-centric solutions, empowers businesses with smarter decisions and enhanced visibility.

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process . The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure timely follow-ups and closure. Maintain service level agreements (SLAs) for response and resolution times. Suggest process improvements based on recurring customer feedback. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Requirements: Strong written communication skills in English. Ability to multitask and manage multiple conversations or tickets simultaneously. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage. Basic computer knowledge and proficiency in typing. Strong problem-solving and interpersonal skills. Ability to work in a team and under minimal supervision. Educational Qualification: Graduate in any discipline (preferred but not mandatory). 0–2 years of experience in a similar non-voice support role. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Application Question(s): Are you from Indore, Madhya Pradesh? Language: Do you have fluency in English? (Required) Work Location: In person