4193 Zendesk Jobs - Page 15

About Us: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way. Job Title: Senior customer service executive Job Summary: We are looking for a dynamic and customer-focused Chat Support Executive to provide exceptional service through live chat. As a ...

The Customer Support Team Lead is responsible for supervising a team of customer support representatives, ensuring they deliver excellent service, meet KPIs, and follow company policies and procedures. This role acts as the bridge between frontline agents and support management, facilitating team performance, coaching, and day-to-day operations. What you’ll do Oversee daily operations of the customer support team Monitor agent performance, provide feedback, and conduct regular coaching sessions. Ensure SLAs (Service Level Agreements) and KPIs (e.g. CSAT, FRT, TAT) are met. Handle escalated customer issues with professionalism and resolution-focused communication. Collaborate with other depar...

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description We are seeking a proactive and detail-oriented Service Desk Ana...

We are looking for a skilled Zendesk Admin/Developer with 2-5 years of experience to join our team. The ideal candidate will have a strong background in Zendesk administration and development. Roles and Responsibility Manage and maintain Zendesk instances, including configuration, customization, and troubleshooting. Develop and implement custom solutions using Zendesk's API and SDK. Collaborate with cross-functional teams to identify and prioritize project requirements. Design and implement automation scripts to improve efficiency and productivity. Troubleshoot and resolve technical issues related to Zendesk. Ensure data security and compliance with organizational policies. Job Requirements ...

About the Role We’re hiring a GenAI Developer with deep Python expertise and a proven track record in building intelligent chatbots powered by LLMs (Large Language Models). You’ll design, train, and deploy production-grade conversational agents that deliver hyper-personalized, context-aware interactions at scale. What You’ll Do Architect and develop end-to-end GenAI chatbot pipelines using Python (LangChain, LlamaIndex, Haystack, etc.) Fine-tune and prompt-engineer LLMs (GPT, Llama 3, Mistral, Claude) for domain-specific chatbot use cases Build RAG (Retrieval-Augmented Generation) systems with vector DBs (Pinecone, Weaviate, Chroma) Implement multi-turn dialogue management, intent recognitio...

Customer Support Manager/Sr. Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better plannin...

We are seeking a passionate and customer-focused Customer Support Executive to join our growing team. This role involves providing technical and customer assistance for a range of hardware and IT products , including laptops, televisions, display panels, CCTV cameras, and related devices . We strongly encourage women professionals with a career gap to apply. We value experience, willingness to learn, and commitment to customer satisfaction — regardless of when your last professional experience was. Key Responsibilities: Serve as the first point of contact for customer inquiries via phone, email, or chat. Provide prompt and professional technical support for hardware and IT products (laptops,...

Job Title: Customer Success Manager (CSM) Location: Visakhapatnam Department: Customer Success Reports To: CEO About the Role We are looking for a Customer Success Manager (CSM) with strong product understanding and customer relationship management skills to drive adoption, retention, and satisfaction across our client base. This role requires close collaboration with cross-functional teams, particularly Product, Engineering, and Support, to ensure customer success and continuous platform improvement. Key Responsibilities • Serve as the primary point of contact for assigned clients, managing onboarding, retention, and overall customer satisfaction. • Develop a deep understanding of Revidd’s ...

Job Title : Integration Specialist/Expert - Manager Location : Mumbai We are seeking a proactive and detail-oriented Integration Specialist/Expert to manage and support customer integrations after the project handover phase. You will be the primary point of contact for internal business stakeholders (operations, account management, IT etc.) transitioning from implementation to live operation, ensuring smooth onboarding, resolving post-deployment issues, and helping customers get the most value from their integration with our platform/products. Key Responsibilities: Serve as the main liaison for business stakeholder post-project delivery to support successful operational integration. Monitor,...

Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel ...

Job Title: Customer Success Manager (CSM) Location: On Site / Visakhapatnam Department: Customer Success Reports To: CEO About the Role We are looking for a Customer Success Manager (CSM) with strong product understanding and customer relationship management skills to drive adoption, retention, and satisfaction across our client base. This role requires close collaboration with cross-functional teams, particularly Product, Engineering, and Support, to ensure customer success and continuous platform improvement. Key Responsibilities • Serve as the primary point of contact for assigned clients, managing onboarding, retention, and overall customer satisfaction. • Develop a deep understanding of...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Specialist 2 in India. We are seeking a proactive Program Specialist to support a Knowledge Exchange program focused on improving employee and customer experiences. In this role, you will collaborate across multiple teams to enhance knowledge sharing, drive adoption of AI tools, and optimize self-service and assisted support solutions. The position involves managing knowledge platforms, analyzing metrics, and implementing best practices for knowledge management. This is an ideal opportunity for someone who enjoys solving complex problems, working cross-functionally, and contributing to...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

Role Overview: As a Supply Chain Associate (SCA) at AppDirect, you will be responsible for overseeing and managing various aspects of inbound, outbound, and returns processes to ensure smooth operations across multiple geographies and partners. Your role will involve managing key daily metrics, troubleshooting and resolving exceptions, facilitating inventory and shipment tracking, and ensuring that all processes meet service level objectives (SLOs). Additionally, you will be managing key tools like Zendesk, JIRA, Slack, and Retool, contributing to process improvement, and becoming a subject matter expert in each category. Key Responsibilities: - Manage all aspects of daily orders/returns/inv...

Role Overview: You will be joining a team as a Customer Support Specialist at a company that values excellence and hard work. Your role will involve providing technical troubleshooting and exceptional customer support primarily on WordPress and Drupal platforms. You will work closely with clients and internal teams to resolve support tickets and contribute to the continuous improvement of support processes. Key Responsibilities: - Manage and resolve incoming support requests regarding the MyAdvice product suite through the ticketing system - Close a minimum of 100 tickets per week via phone, email, and web form - Troubleshoot and resolve website-related issues on WordPress and Drupal platfor...

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who We Are Flywire is a global payments enablement and software company, founded more than a decade ago to solve h...

Role Overview: You have a proven track record of managing large-scale customer service operations and have transitioned into CX strategy, planning, or process excellence roles. Your expertise includes working with tools like Salesforce, Zendesk, Freshdesk, PowerBI, Tableau, or similar platforms. You possess a deep understanding of customer lifecycle metrics such as NPS, CSAT, IQS, and VoC programs, and have successfully improved them. You are experienced in running operations end-to-end and now lead with a strategic and customer-centric approach. Key Responsibilities: - Manage large-scale customer service operations effectively. - Develop and implement CX strategy, planning, and process exce...