4193 Zendesk Jobs - Page 20

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in da...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

We are seeking two highly experienced Technical Writers/Editors to join our content operations team. The ideal candidates will be self-starters with a proven track record of writing, editing, and publishing customer-facing support documentation that is clear, consistent, and easy to consume. This role will focus on editing, standardizing, and publishing support articles to ensure accuracy, readability, and alignment with our brand and style guidelines. Key Responsibilities Review, edit, and publish external-facing support articles for technical accuracy, clarity, and tone. Collaborate with product, support, and engineering teams to ensure content completeness and correctness. Maintain consis...

Company Description At Oikos - Sustainability Consulting, we help people and brands integrate conscious decisions into their everyday routines, promoting a sustainable way of life. We emphasize clarity, authenticity, and purpose in our approach, guiding clients to align their choices with their values. Our goal is to make sustainability practical, meaningful, and aspirational in both personal and professional contexts. Oikos provides the roadmap and inspiration needed to make lasting and thoughtful lifestyle changes. Role Description We’re looking for a Customer Service Representative who can be the friendly, reliable, and empathetic voice of Oikos. You’ll support our growing community of co...

Job Summary: At Zendesk, our IT team, in partnership with business stakeholders, is dedicated to enhancing the integration of finance operations and technology. As we expand our team in Pune, we are looking for a skilled IT Business Systems Analyst with a strong focus on Source-to-Pay processes. If you are passionate about leveraging technology to optimize these value streams and are keen on transforming business requirements into actionable solutions, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst who excels in a collaborative environment and is committed to enhancing finance operations through a robust understanding of business value streams. The ide...

Job Summary: At Zendesk, our IT team, in partnership with business stakeholders, is dedicated to enhancing the integration of finance operations and technology. As we expand our team in Pune, we are looking for a skilled IT Business Systems Analyst with a strong focus on Record-to-Report processes . If you are passionate about leveraging technology to optimize these value streams and are keen on transforming business requirements into actionable solutions, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst who excels in a collaborative environment and is committed to enhancing finance operations through a robust understanding of business value streams. The...

Job Summary: At Zendesk, our IT team collaborates closely with business stakeholders to enhance the integration of technology and operations across various functional areas. As we expand our team in Pune, we are seeking a skilled IT Business Systems Analyst, Configuration with a strong focus on SaaS Finance tools. If you are passionate about configuring and maintaining SaaS solutions while transforming business requirements into actionable strategies, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst, Configuration who thrives in a collaborative environment and is dedicated to optimizing technology configurations. The ideal candidate will possess a solid ...

We are looking for a Customer Support Executive to provide exceptional service and support to our customers. You’ll be the first point of contact for inquiries, troubleshooting, and customer satisfaction — ensuring every interaction reflects our commitment to quality and care. This role is perfect for someone who communicates clearly, enjoys problem-solving, and takes pride in helping others. Key Responsibilities Respond promptly to customer inquiries via chat, email, or phone. Resolve customer issues efficiently while maintaining a positive and professional attitude. Record and manage support requests in CRM tools (e.g., Zendesk, Freshdesk, HubSpot). Escalate complex issues to the technical...

Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Position Summary: BolsterBiz is looking for a Carrier Claim Specialist who will handle all claims related to lost, damaged, or late delivery orders shipped through our Client's carriers. This role requires attention to detail, strong communication skills, and the ability to manage claims from start to...

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Although we are leading WhatsApp-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of WhatsApp Business API for marketing, sales, and customer engagement. We’re looking for an Operations Executive – Customer Onboarding who will play a key role in ensuring a seamless and ef...

About The Role Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills He/She/They OR, the incumbent will have 18+ y...

About Aeris Communications Inc. For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 90 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Key Responsibilities Troubleshooting technical issues directly with customers ...

Job Description Job description As a Technical Architect, your primary responsibility will be to develop customized technical solutions that align with the unique business requirements and objectives of our customers. Responsibilities Develop a comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities. Owning the end-to-end technical delivery of specific customer implementation projects. Delivering comprehensive, complex implementations of contact centers with Zendesk for Contact Center. Configuring services and deploying resources in customer AWS accounts, using Amaz...

Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology servic...

Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology servic...

About NationsBenefits : At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain. Job Overview: The IT Helpdesk Project Manager will oversee and manage the planning, execution, and delivery of IT helpdesk pr...

New Technical Account Manager Bangalore Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey...

About Nightfall: Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be autom...

Role : Customer Experience Agent (Week-end Work Only) Location : MG Road, Bangalore Join our global team as a Customer Experience Agent! Deliver exceptional service to clients across multiple regions, with growth opportunities, competitive benefits, and a dynamic work environment! Overview : We are looking for a highly motivated and skilled Customer Experience Agents to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, the US and Global Emails. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles & Responsibilit...

Job Description Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Note: This is a hybri...

Job Description Job Title: Contact Center Team Lead Department: Managed Services Reports To: Managed Services Manager Location: Chennai, India Employment Type: Full-Time Position Summary We are seeking a dynamic and experienced Contact Center Team Lead to manage teams of customer service representatives (CSRs) and technical support representatives (TSRs), while optimizing the use of Zoom Contact Center (Zoom CX) or similar platforms to deliver exceptional customer and patient experiences. The Team Lead will oversee daily operations, lead proactive outreach campaigns, ensure team performance aligns with organizational goals, and leverage contact center tools to enhance service delivery, strea...

Job Description Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Note: This is a hybri...

Job Summary: The Customer Care Representative serves as the primary point of contact for customers, providing exceptional service and support through phone, email, chat, and other communication channels. This role is responsible for resolving customer inquiries, handling complaints, processing orders, and ensuring a positive customer experience that reflects the company’s values. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Provide accurate information about products, services, and policies. Resolve customer issues efficiently, escalating complex problems to higher-level support when necessary. Process orders, return...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...