1616 Zendesk Jobs - Page 20

Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and accurate manner Diagnose and troubleshoot technical issues, including account setup, software configuration, and hardware connectivity Walk customers through step-by-step solutions Follow up with clients to ensure full resolution of issues Escalate unresolved issues to appropriate internal teams Document technical knowledge in the form of manuals or solution articles Maintain high customer satisfaction and adhere to service level agreements (SLAs)

Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. United by core values of innovation, integrity, and impact, we offer a 360-degree suite of solutions tailored to each client's needs. Over the years, we've successfully guided businesses through growth, market transitions, and legal complexities. As we look to the future, we're excited to continue being the catalyst that propels businesses to new heights. Join us in venturing smarter. Our mission is to be the driving force behind your business success. We offer specialized consultancy services that address your legal and business challenges, propelling you towards a future of limitless opportunities. By integrating innovation, integrity, and impact into our approach, we create tailored solutions that not only solve immediate issues but also position you for long-term growth. We're not just consultants; we're your partners in navigating the complex landscape of business evolution. The Role Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support Specialist. In this role, you’ll ensure our clients have the best possible experience with our products and services, provide expert support, and build lasting relationships. Location: Remote Monthly Salary: $5,500 Key Responsibilities Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries. Guide customers through the onboarding process, ensuring they fully understand and utilize our products. Act as the voice of the customer, sharing feedback with the product team to help improve features and usability. Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate. Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution. Create and maintain documentation and knowledge base articles for customers. Track customer satisfaction metrics and take action to improve client relationships. Collaborate with sales and product teams to ensure customer needs are met. Ideal Profile Qualifications Bachelor’s degree or equivalent work experience. 2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment. Strong communication skills, both written and verbal. Ability to multitask and manage multiple customer accounts simultaneously. Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce). Problem-solving skills with the ability to work independently and as part of a team. A passion for helping people and providing excellent customer experiences. Strong attention to detail and ability to manage customer expectations. What's on Offer? Work alongside & learn from best in class talent Flexible working options Opportunity to make a positive impact

Role : Implementation Specialist About Greytip: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 30000+ businesses, we touch the lives of 30,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee On-boarding & Off boarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries. About Department: The LBU Implementation / Delivery Department is responsible for on boarding the customer with high MRR and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose: At Greytip, we firmly believe that working with existing customers and enhancing the value we provide them is as important as on boarding new customers. The implementation consultant at Greytip would be visiting clients across India. The implementer will be presenting and giving the training to clients. Collecting client feedback and coordinating across the team. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in Telugu / Tamil / Malayalam will be an added advantage. Must be able to speak Hindi fluently. Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible working hours as per project needs. Strong People Managing Skills. Tools experience if any: Microsoft Excel. MS Access & SQL (Optional). Customer support tools, such as Zendesk, Freshdesk etc. will be a value add. Qualification and Experience: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 2-3 years corporate exposure with customer interaction. Knowledge of HRMS modules & Indian Payroll statutory compliances. Experience in client engagement and query resolving through effective telephone and email communication. Benefits: Excellent learning and development opportunities in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment. Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises. Compensation as per Market Standards. Roles & Responsibilities: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition. Pro-actively building strong customer relationship Providing good knowledge and training on product features and their usage Customer escalations Handling. Various Implementation and modules implementation support Cross-functional team coordination Develop competence in the use of all the information systems used in the implementation of the application Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process Following up the defined Process & Checklist with regular updates. Sharing in-time reports on the activity performed Should be active and regular in contributing towards the improvement areas of self and team

Role : Implementation Specialist About Greytip: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 30000+ businesses, we touch the lives of 30,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee On-boarding & Off boarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries. About Department: The LBU Implementation / Delivery Department is responsible for on boarding the customer with high MRR and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose: At Greytip, we firmly believe that working with existing customers and enhancing the value we provide them is as important as on boarding new customers. The implementation consultant at Greytip would be visiting clients across India. The implementer will be presenting and giving the training to clients. Collecting client feedback and coordinating across the team. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in Telugu / Tamil / Malayalam will be an added advantage. Must be able to speak Hindi and Marathi fluently. Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible working hours as per project needs. Strong People Managing Skills. Tools experience if any: Microsoft Excel. MS Access & SQL (Optional). Customer support tools, such as Zendesk, Freshdesk etc. will be a value add. Qualification and Experience: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 2-3 years corporate exposure with customer interaction. Knowledge of HRMS modules & Indian Payroll statutory compliances. Experience in client engagement and query resolving through effective telephone and email communication. Benefits: Excellent learning and development opportunities in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment. Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises. Compensation as per Market Standards. Roles & Responsibilities: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition. Pro-actively building strong customer relationship Providing good knowledge and training on product features and their usage Customer escalations Handling. Various Implementation and modules implementation support Cross-functional team coordination Develop competence in the use of all the information systems used in the implementation of the application Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process Following up the defined Process & Checklist with regular updates. Sharing in-time reports on the activity performed Should be active and regular in contributing towards the improvement areas of self and team

Job Description Job Description : Senior Software Engineer (DevOps) Location - Bangalore, India DESCRIPTION Ensuring alignment across applications development and IT operations support teams, automating processes, ensuring smooth deployments, and optimizing infrastructure for efficiency and reliability is a key enabler for Zendesk customers. Zendesk is using cutting edge technologies and software for their customers including complex implementations and integrations encompassing Data Analytics, Artificial Intelligence and Cloud Computing. Working as part of our Professional Services function, Senior DevOps engineer will be responsible for designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software and infrastructure while also ensuring the reliability, security, and performance of our infrastructure. KEY RESPONSIBILITIES Design, develop, deploy, and manage infrastructure using Terraform and ArgoCD to automate infrastructure provisioning and management on Amazon Web Services (AWS). Develop and maintain continuous integration and continuous deployment pipelines to automate application software building, testing and deployment into Amazon Web Services cloud based on GIT Actions. Design, configure and maintain a wide range of services on Amazon web services cloud platforms for IaaS and PaaS layers. Collaborate closely with applications, development, operations, security, networking and other teams to ensure smooth software development, infrastructure design and deployment processes. Monitor performance, automate reporting, configure alerts, identify bottlenecks, and implement solutions to improve efficiency and reliability. Keep abreast of latest security best practices and CVEs to protect our infrastructure and applications. Implement and maintain security best practices with continuous monitoring and improvement. Containerize custom application software based on java and python, with development and maintenance of helm charts and repositories for the container deployment. Troubleshoot and resolve issues in development, testing, and production environments from a deployment and runtime execution perspective. Work with Datadog, Sentry and CloudWatch for setting up alerts and automation. Create and maintain clear and concise documentation for all infrastructure and software deployment procedures and maintenance processes, to comply with regulations and governance. TECHNICAL SKILLS Experience in setup, configuration and maintenance of managed services on Amazon Web Services cloud platform including key areas like IAM, IaaS and PaaS services. Proficiency in scripting languages like Bash, Helm and Terraform for provisioning, maintenance and automating of infrastructure tasks. Experience with using GITHUB for IaC scripts. Familiarity with Python is a preferable bonus. Proficiency in building CI/CD (Continuous Integration and Deployment) pipelines based on GITHUB Actions and ArgoCD. Proficiency and knowledge of Docker for containerization and Kubernetes for orchestrating containers for building and deploying scalable applications. Familiarity on monitoring and observability frameworks using tools like Prometheus, Grafana, or the ELK Stack is crucial for ensuring application health and performance. Familiarity with database technologies and SQL is beneficial for managing databases and interacting with applications.  SOFT SKILLS Technical insight and ability to troubleshoot issues and find solutions is essential in order to solve critical customer issues quickly. A willingness to learn and stay up-to-date with the latest technologies and tools in the DevOps domain is essential. DevOps engineers need to be able to effectively communicate with developers, architects, operations teams, and other stakeholders Work Location & Hours Expectations: We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and project delivery Willingness to accommodate customer and company needs in terms of working timezones is essential along with flexibility to provide on-call support when required. Work Experience: Around 6 to 8 years of total experience. Must have experience on DevOps, Kubernetes infrastructure (EKS) on AWS along with experience in setup, configuration on monitoring AWS cloud infrastructure Demonstrable experience in technical leadership and mentoring of a small team is a plus Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Job Description : Senior Software Engineer (Applications) Location - Bangalore, India DESCRIPTION Zendesk is using cutting edge technologies and software for their customers including complex implementations and integrations encompassing Data Analytics, Artificial Intelligence and Cloud Computing. You will join the Professional Services team. Its mission is to build custom solutions for Zendesk customers. They are built on top of various Zendesk products (Support suite, Sell suite, Sunshine Platform & Sunshine Conversations) to extend their capabilities and integrate with other systems. We create solutions using various APIs, either on the backend or the frontend side. Our core competencies are originating from the JVM & Java ecosystem, but we also deliver cloud-native solutions (on AWS) and frontend applications (in Zendesk Apps Framework). We work fully remotely using Slack and Zoom as our main means of collaboration Working as part of our Professional Services function, Senior Software Engineer will be responsible for designing, implementing, and maintaining tools and processes for software application while also ensuring the reliability, security, and performance of our software that we develop for our customers. KEY RESPONSIBILITIES Design and develop custom integration services Zendesk customers based on the cloud native 12 factor principles. Design and implement microservices from scratch (a lot of greenfield projects) Enhance existing microservices by interacting with technical and solution architects as well as customer stakeholders (if needed) Maintain technical documentation and lead daily technical meetings all the while mentoring and influencing junior members of the team. Design, configure and maintain a wide range of services on Amazon web services cloud platforms for IaaS and PaaS layers. Collaborate closely with infrastructure, operations, security, networking and other teams to ensure smooth software development, infrastructure design and deployment processes. Identify design and development bottlenecks, and implement solutions to improve efficiency and reliability. Keep abreast of latest security best practices and CVEs to protect our applications. Implement and maintain security best practices with continuous monitoring and improvement. Troubleshoot and resolve issues in development, testing, and production environments from a perspective of high severity incidents raised by customers that need deeper root cause analysis. Create and maintain clear and concise documentation for all software development procedures and maintenance processes, to comply with regulations and governance. TECHNICAL SKILLS Work on customer projects, with a goal to deliver a working solution within defined timelines. It will require cooperation with team members and other stakeholders from a wider organisation Develop new solutions following best practices like SOLID, code reviews, test automation, CI/CD deploymentsExperience in setup, configuration and drive the maintenance of application services on Amazon Web Services cloud platform. Proficiency in the following areas Java 17 / Kotlin with Spring Boot React.js with TypeScript MySQL and DynamoDB databases Serverless, AWS Lambda, Step Functions Familiarity with Docker / Kubernetes BPM software experience preferable (for e.g., Workato) Possess a solid foundation in Computer Engineering, holding a Bachelor's degree in the field. SOFT SKILLS Technical insight and ability to troubleshoot issues and find solutions is essential in order to solve critical customer issues quickly. A willingness to learn and stay up-to-date with the latest technologies and tools in the relevant domain is essential for e.g., Generative AI for business applications. Senior Software engineers need to be able to effectively communicate and influence with peer developers, architects, operations teams, and other stakeholders EXPECTATIONS OF THIS ROLE Professional experience in developing and designing software solutions Solid command of Java or other JVM-based language & frameworks Willingness to build solutions also in the frontend stack. Prior experience will be welcome! Interest in building cloud-native solutions on AWS platform Being open to explore alternative technologies & technology stacks Ability to work remotely and independently, yet in collaboration with the rest of the team Mentoring and helping less experienced team members Work Experience: Around 6 to 8 years of total experience. Must have experience on Java springboot micro services design/ development/ maintenance/ enhancement with high performance coding Demonstrable experience in technical leadership and mentoring of a small team Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Job Description : Associate Software Engineer - DevOps Location - Bangalore, India DESCRIPTION Ensuring alignment across applications development and IT operations support teams, automating processes, ensuring smooth deployments, and optimizing infrastructure for efficiency and reliability is a key enabler for Zendesk customers. Zendesk is using cutting edge technologies and software for their customers including complex implementations and integrations encompassing Data Analytics, Artificial Intelligence and Cloud Computing. Working as part of our Professional Services function, associate DevOps engineers will be responsible for maintaining and monitoring tools and processes for continuous integration of cloud based application deployments in Kubernetes and AWS infrastructure.. KEY RESPONSIBILITIES . Maintain and monitor applications deployed on Kubernetes on EKS - Amazon Web Services cloud. Maintain and monitor kubernetes, database and cache related infrastructure on Amazon Web Services cloud. Monitor performance, execute reporting, respond to alerts, identify bottlenecks, and suggest solutions proactively to improve efficiency and reliability. Troubleshoot issues in development, testing, and production environments from a deployment and runtime execution perspective. Collaborate with Senior DevOps engineers to analyse and resolve issues. Create and maintain clear and concise documentation for all infrastructure and software deployment procedures and maintenance processes, to comply with regulations and governance. TECHNICAL SKILLS Experience in monitoring of managed services on Amazon Web Services cloud platform including key areas like IAM, IaaS and PaaS services. Awareness in scripting languages like Bash, Helm and Terraform. Awareness of using GITHUB for IaC scripts. Familiarity with Python is a preferable bonus. Awareness of executing CI/CD (Continuous Integration and Deployment) pipelines based on GITHUB Actions and ArgoCD. Familiarity on monitoring and observability frameworks using tools like Prometheus, Grafana, or the ELK Stack is crucial for ensuring application health and performance is preferable. SOFT SKILLS Technical insight and ability to troubleshoot issues and find solutions is essential in order to solve critical customer issues quickly. A willingness to learn and stay up-to-date with the latest technologies and tools in the DevOps domain is essential. Work Location & Hours Expectations: We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and issue resolution. Willingness to work in shifts to accommodate customer and company needs is essential along with flexibility to provide on-call support when required. Work Experience: Around 2 - 4 of experience in monitoring and supporting Kubernetes infrastructure (EKS) on AWS along with basic experience in monitoring AWS cloud infrastructure Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Job Description : Software Engineer - DevOps Location - Bangalore, India DESCRIPTION Ensuring alignment across applications development and IT operations support teams, automating processes, ensuring smooth deployments, and optimizing infrastructure for efficiency and reliability is a key enabler for Zendesk customers. Zendesk is using cutting edge technologies and software for their customers including complex implementations and integrations encompassing Data Analytics, Artificial Intelligence and Cloud Computing. Working as part of our Professional Services function, DevOps Engineers will be responsible for designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software and infrastructure while also ensuring the reliability, security, and performance of our infrastructure. KEY RESPONSIBILITIES Develop, deploy, and manage infrastructure using Terraform and ArgoCD to automate infrastructure provisioning and management on Amazon Web Services (AWS). Develop and maintain continuous integration and continuous deployment pipelines to automate application software building, testing and deployment into Amazon Web Services cloud based on GIT Actions. Develop, configure and maintain a wide range of services on Amazon web services cloud platforms for IaaS and PaaS layers. Monitor performance, automate reporting, configure alerts, identify bottlenecks, and implement solutions to improve efficiency and reliability. Keep abreast of latest security best practices and CVEs to protect our infrastructure and applications. Implement and maintain security best practices with continuous monitoring and improvement. Containerize custom application software based on java and python, with development and maintenance of helm charts and repositories for the container deployment. Troubleshoot and resolve issues in development, testing, and production environments from a deployment and runtime execution perspective. Work with Datadog, Sentry and CloudWatch for setting up alerts and automation. Create and maintain clear and concise documentation for all infrastructure and software deployment procedures and maintenance processes, to comply with regulations and governance. TECHNICAL SKILLS Experience in setup, configuration and maintenance of managed services on Amazon Web Services cloud platform including key areas like IAM, IaaS and PaaS services. Proficiency in scripting languages like Bash, Helm and Terraform for provisioning, maintenance and automating of infrastructure tasks. Experience with using GITHUB for IaC scripts. Familiarity with Python is a preferable bonus. Proficiency in building CI/CD (Continuous Integration and Deployment) pipelines based on GITHUB Actions and ArgoCD. Proficiency and knowledge of Docker for containerization and Kubernetes for orchestrating containers for building and deploying scalable applications. Familiarity on monitoring and observability frameworks using tools like Prometheus, Grafana, or the ELK Stack is crucial for ensuring application health and performance. Familiarity with database technologies and SQL is beneficial for managing databases and interacting with applications. SOFT SKILLS Technical insight and ability to troubleshoot issues and find solutions is essential in order to solve critical customer issues quickly. A willingness to learn and stay up-to-date with the latest technologies and tools in the DevOps domain is essential. DevOps engineers need to be able to effectively communicate with developers, architects, operations teams, and other stakeholders Work Location & Hours Expectations: We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and project delivery Willingness to accommodate customer and company needs in terms of working timezones is essential along with flexibility to provide on-call support when required. Work Experience: Around 5 to 7 years of total experience. Must have experience on DevOps, Kubernetes infrastructure (EKS) on AWS along with experience in setup, configuration on monitoring AWS cloud infrastructure Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

We are looking for a customer-centric and technically skilled Product Support Specialist with 4+ years of experience in supporting SaaS products. Responsibilities You will act as the primary point of contact for product-related issues, helping customers resolve technical challenges while working cross-functionally with product, engineering, and success teams to improve the overall user Responsibilities : Provide timely and high-quality product support to global customers via email, chat, and tickets. Troubleshoot product issues, bugs, or configuration problems, and provide clear solutions or workarounds. Act as a liaison between the customer and internal product/engineering teams to escalate and track issues. Analyze recurring customer issues and propose product or documentation improvements. Maintain up-to-date knowledge of the product features, roadmap, and release notes. Assist in creating user guides, FAQs, knowledge base articles, and support documentation. Monitor customer satisfaction and ensure support SLAs and KPIs are met. Participate in onboarding and training sessions for new customers and internal teams. Contribute to continuous improvement of support processes and Skills & Experience : Minimum 4 years of experience in SaaS product support or technical customer service. Strong troubleshooting skills across web-based applications, APIs, and databases. Familiarity with support platforms like Zendesk, Freshdesk, Jira, or Salesforce Service Cloud. Excellent written and verbal communication skills, with a customer-first mindset. Ability to prioritize and manage multiple customer issues simultaneously. Experience working closely with product, QA, and development teams in an Agile Qualifications : Bachelors degree in Computer Science, IT, or a related technical field. Basic understanding of web technologies (HTML, CSS, JavaScript), REST APIs, and cloud platforms (AWS, GCP, Azure). Experience supporting B2B or enterprise-level SaaS products. Exposure to product onboarding, customer success, or QA is a plus (ref:hirist.tech)

At Froogal , we’re redefining how consumer brands build loyalty and customer relationships through cutting-edge SaaS solutions. We’re growing fast and looking for a Customer Success & Onboarding Specialist or Manager who can own relationships, wow clients, and deliver results, all while working remotely from anywhere. 🕒 Work Hours : US Timezone (CST/EST preferred) 💼 Employment Type : Full-Time You’ll start by owning customer onboarding and success, and as you prove yourself, you’ll work closely with senior leadership, helping scale the team and define our CS strategy. We’re looking for someone who’s in it for the long run. 💡 What You’ll Do: • Be the primary point of contact for new clients during onboarding and implementation • Understand business goals and configure our platform accordingly • Run engaging product walkthroughs and training sessions • Monitor client health, usage, and feedback to drive adoption and retention • Collaborate with internal teams to ensure a smooth onboarding experience • Act as the client’s voice internally to prioritize features and enhancements ✅ What We’re Looking For: • 2+ years of experience in Customer Success, Account Management, or Client Onboarding (preferably in SaaS) • Excellent written and spoken English with clear communication (US accent is a plus!) • Strong understanding of CRM tools, onboarding flows, and customer lifecycle • Confident running demos and speaking with US-based clients • Proactive mindset with a passion for solving problems and delivering value • Experience working with or for US clients and hybrid shifts 🌟 Bonus Points If You: • Have experience in loyalty, CRM, or marketing automation tools • Are familiar with platforms like ClickUp, Zoho, Zendesk, Freshdesk, or HubSpot • Have worked with consumer-facing businesses in retail, restaurants, or wellness 🎯 Why Join Us? • Work directly with Founders and a fast-paced global team • 100% Remote – No commute, full flexibility • A chance to be part of a growth story with real impact • Learn, grow, and lead in a performance-driven culture 🔗 Apply Now : Apply from LinkedIn or Send your resume and a short 2-minute intro video (optional but preferred) to: 📧 jeevan@froogal.ai

About Secfix Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant. About our team We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels. We are a team of 24 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright. Scope of this role : 50% Intercom chat support, 40% troubleshooting & QA, 10% documentation, process building & automation. What you will do As a Founding Technical Product Support Specialist, you will serve as the first point of contact for product-related inquiries, focusing on providing exceptional support to our clients. Key responsibilities include: Act as the first line of support on product-related queries via Intercom chat, responding with empathy, clarity, and efficiency to resolve issues quickly. Document bug reports, review logs, and identify recurring issues; collaborate closely with Product Engineering to escalate and track resolution without the need for direct debugging or code fixes. Perform pre-release QA checks to ensure you are uptodate. Own and update the knowledge base, including creating help center articles that simplify complex topics for our customers. Create videos and own communication on new feature releases and get our users excited about new functionalities. Continuously refine support processes to optimize customer experiences and improve efficiency. Serve as the technical product expert, training Customer Success Managers on product features and common troubleshooting methods to help them handle customer inquiries effectively. Set the ground for future Product Support specialists About you You'll be the founding member of our Product Support team, trusted to design processes, set standards, and shape how Support is done at Secfix. If you like ownership and you’re proactive, this opportunity is for you :) The ideal candidate has a background in technical product support within a B2B SaaS environment, with a strong understanding of software products. You should apply if: You have 2-5 years of customer-facing experience in technical support or similar roles in a SaaS company. You are technical enough to extract information and analyze db data using SQL in your day-to-day work and deep dive into logs. Strong experience and customer-driven values using support tools like Zendesk/Intercom. Skilled at analyzing issues and collaborating with engineering teams to solve complex technical problems with SQL hands-on coding. Exceptional written and verbal communication in English, comfortable in customer chat interactions and in crafting detailed knowledge base articles. Driven to take full ownership of customer issues from identification to resolution, including documentation. Enthusiastic about working in a fast-paced startup environment, quick to learn, and proactive in adopting new tools and technologies. Bonus: You’re experienced with troubleshooting 3rd party integration connection issues (AWS, Google Cloud, Microsoft Azure, etc.) and APIs What we offer Remote Work: 100% remote work with a virtual office in Gather. Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab. Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. Holidays : 26 days holiday + local public holidays. Health Insurance: Comprehensive health coverage. Development Budget: €1,000 annual personal development budget. Workspace Budget: Remote workspace budget and access to co-working spaces. Annual Retreat : Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). Tech Equipment : Latest tech equipment (MacBook, monitors, headphones). Company Events: Company-wide events to build relationships and have some fun! Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors. Interview Process Technical support challenge 20 min intro call with talent team 45 min interview with CS Lead 1h final "Virtual on-site" where you'll meet the team and co-founders on Gather Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here. Compensation Range: $10K - $18K

Ultimate.ai IT Pune, Maharashtra, India Posted on Jul 5, 2025 Apply now Job Description Who we’re looking for Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an outgoing, innovative business systems analyst who can turn Atlassian products into a seamless workplace platform—owning strategy, integrations, and adoption while delighting users every step of the way. What you’ll be doing Own the Atlassian product roadmap, maintaining product backlog, and prioritize work to deliver value to Zendesk employees Partner with stakeholders to uncover pain points, map processes, and translate them into innovative solutions Lead discovery workshops, rapid prototypes, and proof‑of‑concepts that unlock new ways of working Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools, using APIs, marketplace apps and automations to automate end‑to‑end flows Curate and govern plug‑ins, ensuring performance, security, and measurable ROI Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data Champion change management—craft communication plans, deliver live training, and publish self‑service content that drives enthusiastic uptake Define and audit permission models balancing collaboration, privacy, and compliance requirements Upskill the Global Service Desk team to scale end‑user support Optimize performance by removing unused objects in Jira (Workflows, custom fields, etc) Support content management best practices in Confluence—audit spaces, coach owners, and archive stale content Build business cases for new technology that will scale how Zendesk delivers to customers What you bring to the role 6+ years administering Jira and Confluence and AI‑driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users Proven record leading cross‑functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js) Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery Polished communication and facilitation skills—comfortable presenting to executives, guiding power users, and supporting frontline teams Passion for experimentation, continuous improvement, and simplifying complex processes Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai

*Handling Customers queries and resolving problems *Quality Assurance and Process Improvement *Cross-Functional Collaboration *Maintaining Communication Standards *Customer Advocacy and query handling *Issue Resolution * Rotational Shift Required Candidate profile *Must be Graduate *01-03 Experience in International Voice process *Strong understanding of Financial Technology, Fintech, and Banking or SaaS industries. *Excellent communication skills.

Selected Intern's Day-to-day Responsibilities Include Onboarding & engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product Customer support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges Customer education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently Data collection & feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the customer success team for ongoing improvement Churn reduction support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates Metrics & reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics Process improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction Customer success fundamentals: Gain exposure to core principles of customer success and lifecycle management Tools & software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms Data analytics: Learn how to analyze customer success metrics and identify actionable insights Cross-functional collaboration: Work closely with sales and product teams About Company: LineupX is a B2B company that streamlines talent acquisition in just 4 easy steps. Our solution integrates human and machine intelligence to deliver an unparalleled experience for organizations and individuals alike. The industry we aim to revolutionize is currently valued at $400 billion globally. LineupX utilizes technology-driven recruitment solutions, employing machine learning and human expertise to redefine global talent acquisition practices. LineupX is an early-stage startup with promising traction, supported by angel investments, and generating revenue. We have been recognized by SINE IIT Bombay as a high-potential startup and endorsed by Canqbate50, a Canada-based startup program aimed at identifying and funding the top 50 startups from India to establish operations in Canada.

About Secfix Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant. About Our Team We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels. We are a team of 24 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright. Scope of this role : 50% Intercom chat support, 40% troubleshooting & QA, 10% documentation, process building & automation. What You Will Do As a Founding Technical Product Support Specialist, you will serve as the first point of contact for product-related inquiries, focusing on providing exceptional support to our clients. Key responsibilities include: Act as the first line of support on product-related queries via Intercom chat, responding with empathy, clarity, and efficiency to resolve issues quickly. Document bug reports, review logs, and identify recurring issues; collaborate closely with Product Engineering to escalate and track resolution without the need for direct debugging or code fixes. Perform pre-release QA checks to ensure you are uptodate. Own and update the knowledge base, including creating help center articles that simplify complex topics for our customers. Create videos and own communication on new feature releases and get our users excited about new functionalities. Continuously refine support processes to optimize customer experiences and improve efficiency. Serve as the technical product expert, training Customer Success Managers on product features and common troubleshooting methods to help them handle customer inquiries effectively. Set the ground for future Product Support specialists About You You'll be the founding member of our Product Support team, trusted to design processes, set standards, and shape how Support is done at Secfix. If you like ownership and you’re proactive, this opportunity is for you :) The ideal candidate has a background in technical product support within a B2B SaaS environment, with a strong understanding of software products. You should apply if: You have 2-5 years of customer-facing experience in technical support or similar roles in a SaaS company. You are technical enough to extract information and analyze db data using SQL in your day-to-day work and deep dive into logs. Strong experience and customer-driven values using support tools like Zendesk/Intercom. Skilled at analyzing issues and collaborating with engineering teams to solve complex technical problems with SQL hands-on coding. Exceptional written and verbal communication in English, comfortable in customer chat interactions and in crafting detailed knowledge base articles. Driven to take full ownership of customer issues from identification to resolution, including documentation. Enthusiastic about working in a fast-paced startup environment, quick to learn, and proactive in adopting new tools and technologies. Bonus: You’re experienced with troubleshooting 3rd party integration connection issues (AWS, Google Cloud, Microsoft Azure, etc.) and APIs What We Offer Remote Work: 100% remote work with a virtual office in Gather. Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab. Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. Holidays: 26 days holiday + local public holidays. Health Insurance: Comprehensive health coverage. Development Budget: €1,000 annual personal development budget. Workspace Budget: Remote workspace budget and access to co-working spaces. Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). Tech Equipment: Latest tech equipment (MacBook, monitors, headphones). Company Events: Company-wide events to build relationships and have some fun! Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors. Interview Process Technical support challenge 20 min intro call with talent team 45 min interview with CS Lead 1h final "Virtual on-site" where you'll meet the team and co-founders on Gather Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here. Compensation Range: $10K - $18K

About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Success Manager Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done.

Overview: We are seeking a highly skilled and detail-oriented Senior Service Operations Analyst to support our Technical Support, Professional Services , and Partner Management functions. In this role, you will work cross-functionally to drive operational efficiency, improve service delivery, and support data-driven decision-making. You will be instrumental in optimizing processes, analyzing performance, and ensuring seamless coordination across customer-facing teams. Responsibilities: Operational support & Optimization - Drive continuous improvement across Service Operations, spanning Support, Professional Services, and Partner Management by streamlining workflows, standardizing processes, and addressing operational gaps through scalable solutions, automation, and tooling. Stakeholder Collaboration - Partner with cross-functional teams, including Support, Services, Partner Managers, Sales Ops, Customer Success, and Finance to align on priorities, resolve escalations, and coordinate operational initiatives that support business planning and execution. Systems & Tools Management - Manage and optimize key service platforms (e.g., Crossbeam, partner portals, Salesforce Service Cloud, Gainsight, Zendesk), ensuring system efficiency through regular audits, workflow enhancements, data accuracy, and alignment with evolving business needs. Data & Reporting - Build and maintain dashboards, KPIs, and performance reports to drive visibility into Service Operations. Prepare stakeholder-ready presentations (e.g., QBRs, EBRs) using AI tools, monitor key metrics such as SLAs, project timelines, and partner performance, and analyse operational trends to deliver actionable insights to leadership. Documentation & Knowledge Sharing - Contribute to building structured documentation, training content, and standard operating procedures to support knowledge transfer across global teams. Qualifications: Bachelor’s degree in business, Operations, or a related field; MBA or equivalent experience is a plus. Excellent communication and stakeholder management skills. Knowledge of Salesforce, Clari including creating reports and dashboards. Strong Excel/Google Sheets skills (pivot tables, lookups, data validation, etc.) Experience supporting Professional Services, Technical Support, and/or Partner teams. Understanding of partner ecosystems and service delivery models in a B2B environment. Ability to work independently in globally distributed teams and communicate effectively across time zones EEO Statement: iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com Compensation and Benefits: Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits

Role Overview: We are looking for a proactive Zendesk Functional Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho , depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal teams and stakeholders to align Zendesk functionalities with business objectives. Assist in integrations, testing, and user training as needed. Support other CRM systems (such as Zoho or Vryno ) based on business needs. Required Skills & Qualifications: 1–3 years of functional consulting experience with Zendesk . Strong knowledge of Zendesk modules like Support, Chat, Guide, and Explore. Understanding of customer support processes and CRM best practices. Ability to communicate technical details in a user-friendly manner. Strong analytical and problem-solving skills. Nice to Have: Exposure to CRMs like Zoho , Vryno , or Salesforce . Experience in user onboarding, documentation, or client interaction. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹450,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Morning shift Application Question(s): How many years of experience do you have in consulting? Do you have experience with Zendesk consultation? What is your current package? What is your notice period in days? Location: Haryana, Haryana (Required) Work Location: In person

We are seeking a skilled and customer-focused IT Support Specialist / Help Desk Technician to join our IT team. This role is responsible for providing technical support to internal users, troubleshooting hardware and software issues, and ensuring optimal functioning of IT systems and tools. Responsibilities: Respond to user requests for technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain desktop/laptop systems, printers, and mobile devices. Provide support for Windows, macOS, Office 365, and common business applications. Escalate more complex issues to senior IT staff or appropriate teams. Maintain accurate documentation of issues and solutions. Train users on new technologies and tools as needed. Ensure data security and backup procedures are followed. Qualifications: Proven experience in IT support or help desk role. Strong knowledge of Windows and/or Mac operating systems. Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Freshdesk). Basic understanding of networking concepts (IP, DNS, DHCP). Excellent communication and problem-solving skills. Associate degree or higher in Information Technology, Computer Science, or related field (or equivalent experience). Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) are a plus. Preferred Skills (Not Required): Experience with Active Directory, Office 365 administration. Familiarity with cloud platforms (e.g., Azure, Google Workspace). Previous experience in a fast-paced or enterprise environment. Benefits: Food & stay will be provided by the company How to Apply: Send us your resume in our whatsapp : + 9 1 9 8 8 6 2 8 0 4 0 0 Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹18,000.00 per month Schedule: Day shift Evening shift Monday to Friday Night shift Weekend availability Weekend only Work Location: In person

Job Title: Job Title: Remote/Desktop/Service Desk Engineer Location: Mumbai/Noida/Gurugram Experience Required: Minimum 2 Years Qualification: Graduate or Technical Diploma (Polytechnic) Job Summary: We are looking for a skilled and customer-focused Remote/Desktop/Service Desk Engineer with at least 2 years of hands-on experience in IT support. The ideal candidate will have strong troubleshooting skills, good communication abilities, and a proactive approach to resolving technical issues remotely or onsite. Key Responsibilities: Provide remote technical support for desktops, laptops, and IT peripherals. Troubleshoot hardware and software issues, including Windows OS, MS Office, and Outlook. Manage and respond to service requests via a ticketing tool (e.g., ServiceNow, Zendesk, or similar). Ensure timely resolution of technical issues while maintaining high customer satisfaction. Perform installation, configuration, and support of end-user devices. Maintain accurate documentation of issues and solutions. Escalate unresolved issues to higher-level support teams as needed. Required Skills: Good knowledge of desktop/laptop troubleshooting. Proficiency with ticketing tools and email clients like Outlook . Basic understanding of networking and remote access tools. Good verbal and written communication skills . Ability to work independently and under pressure. Customer-oriented mindset with a focus on timely issue resolution. Qualifications: Graduate (Any Stream) or Diploma in Computer Science / IT / Electronics (Polytechnic) Minimum 2 years of relevant experience in desktop support, service desk, or remote IT support roles Contact details: Suman sharma hrdhelpdesk1@raspl.com

Are you interested in building ground breaking AI products that solve a large problem? We are looking for an experienced and exceptional AI / Machine Learning Engineer to join our growing team. In this role, you will be involved in the design, development, and optimization of AI and Machine Learning products that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of machine learning systems. As part of this role you will: Build conversational AI interfaces that handle multi-turn customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary. Design and implement advanced AI/ML systems with a focus on LLMs, AI Agents, and retrieval-augmented generation (RAG) architectures. Build production-grade AI pipelines for data processing, model training, fine-tuning, and serving at scale. Implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, and conversation outcomes to improve model performance over time. Create analytics dashboards and reporting tools to track automation effectiveness, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores. Lead technical initiatives for AI system integration into existing products and services. Collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models. Qualifications / Experience / Technical Skills Bachelor's degree in Computer Science, or a related field, or equivalent practical experience. 5+ years in backend software development using modern programming languages (e.g., Python (strongly preferred!), Golang or Java). Demonstrated experience building production conversational AI systems including chatbots, virtual assistants, and automated support agents using LLMs (OpenAI, Anthropic, open-source models). Expertise in natural language understanding (NLU) and intent classification for customer query interpretation, entity extraction, and conversation flow management. Experience implementing multi-channel support automation across chat, email, voice, and messaging platforms with consistent context handling. Strong background in customer support metrics and KPIs including CSAT, first contact resolution, average handle time, and containment rate optimization. Experience with sentiment analysis and emotion detection for escalation triggers and customer satisfaction monitoring. Expertise in building knowledge bases and FAQ systems with dynamic content retrieval and self-learning capabilities from support interactions. Proficiency with contact center platforms (Zendesk, Salesforce Service Cloud, Genesys, or similar) and their API integrations. Experience implementing real-time agent assist systems that provide suggestions, knowledge articles, and response templates during live interactions. Familiarity with compliance and security requirements for handling sensitive customer data in automated systems (PCI, HIPAA, GDPR). Experience with A/B testing and experimentation frameworks for optimizing conversation flows and response strategies. Soft Skills / Personal Characteristics Soft Skills / Personal Characteristics Strong communication abilities to explain technical concepts Collaborative mindset for cross-functional team work Detail-oriented with strong focus on quality Self-motivated and able to work independently Passion for solving complex search problems

Job Description Who we’re looking for Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an outgoing, innovative business systems analyst who can turn Atlassian products into a seamless workplace platform—owning strategy, integrations, and adoption while delighting users every step of the way. What you’ll be doing Own the Atlassian product roadmap, maintaining product backlog, and prioritize work to deliver value to Zendesk employees Partner with stakeholders to uncover pain points, map processes, and translate them into innovative solutions Lead discovery workshops, rapid prototypes, and proof‑of‑concepts that unlock new ways of working Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools, using APIs, marketplace apps and automations to automate end‑to‑end flows Curate and govern plug‑ins, ensuring performance, security, and measurable ROI Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data Champion change management—craft communication plans, deliver live training, and publish self‑service content that drives enthusiastic uptake Define and audit permission models balancing collaboration, privacy, and compliance requirements Upskill the Global Service Desk team to scale end‑user support Optimize performance by removing unused objects in Jira (Workflows, custom fields, etc) Support content management best practices in Confluence—audit spaces, coach owners, and archive stale content Build business cases for new technology that will scale how Zendesk delivers to customers What you bring to the role 6+ years administering Jira and Confluence and AI‑driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users Proven record leading cross‑functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js) Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery Polished communication and facilitation skills—comfortable presenting to executives, guiding power users, and supporting frontline teams Passion for experimentation, continuous improvement, and simplifying complex processes Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

AI Success Manager About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their servicesranging from telecalling to sales and supportleverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Success Manager Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. Youll act as a bridge between customers, tech, and internal teamsmaking sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. Your Role And Responsibilities About the Role HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team in Noida, India. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the support engineering and Terraform Open Source/Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. Reporting to the Manager, Support Engineering, the Support Engineer will be a key member of the Customer Success organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Terraform Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly product and marketing meetings. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. Responsibilities Triage and solve incoming support requests via Zendesk within SLA Document and record all activity and communication with customers in accordance to both internal and external security standards Reproduce and debug customer issues by building or using existing tooling or configurations Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer installs or debugging calls Contribute to create knowledge base articles, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation for production-down issues Weekly days off scheduled every week on rotation on any day of the week Goals 30 days: you should be able to - Write a simple TF configuration and apply it in TFE to deploy infrastructure Holistic understanding of (P)TFE and the interaction with the TF ecosystem Successfully perform all common work flows within Terraform Enterprise One contribution to extend or improve product documentation or install guides Ability to answer Level 1 support inquiries with minimal assistance 60 days: you should be able to - Effectively triage and respond to Level 1 & 2 inquiries independently Provision and bootstrap (P)TFE instance with low-touch from engineering Ride along on 1-2 live customer install calls Locate and unpack the customer log files. Familiarity with its contents Apply TF configurations to deploy infrastructure in AWS, Azure, and Google Cloud Author one customer knowledge base article from area of subject matter expertise 90 days: you should be able to - Effectively triage and respond to a production down issue with minimal assistance Run point on a live customer install without assistance Independently find points of error and identify root cause in the customer log files and report relevant details to engineering Implement small bug fixes or feature improvements Reproduce a TF bug or error by creating a suitable configuration Required Technical And Professional Expertise 4+ years Support Engineering, Software Engineering, or System Administration experience Expertise in Open Source and SaaS is a major advantage Excellent presence; strong written and verbal communication skills Upbeat, passionate, and unparalleled customer focus Well-organized, has excellent work ethic, pays attention to detail, and self-starting Experience managing and influencing change in organizations Working knowledge with Docker, Kubernetes Familiar with networking concept Experience developing a program, script, or tool that was released or used is an advantage Strong understanding of Linux or Windows command line environments Interest in cloud adoption and technology at scale Preferred Technical And Professional Experience Familiarity with IBM and HashiCorp products and services

o Provide tech assistance to customers via chat o Troubleshoot resolve technical issues promptly o Assist customers in setting up configuring gaming console o Address billing-related inquiries, including payment processing, refunds, subscription mgt Required Candidate profile o Assist customers account-related billing concerns o Educate customers about Gaming products, services, features o Provide detailed info on subscription plans, game titles, and additional offerings Perks and benefits Perks and Benefits