2821 Zendesk Jobs - Page 20

A Technical Support Executive is responsible for providing technical assistance and resolving issues for customers or internal users. This involves troubleshooting hardware, software, and network problems via various channels, such as phone, email, or a ticketing system. The role requires a strong understanding of IT systems and applications to diagnose issues and provide effective solutions. They are expected to log all support requests, document resolution steps, and maintain accurate records in a help desk or CRM system. The executive is responsible for escalating complex or unresolved issues to higher-tier support teams and following up to ensure a timely resolution. This position requir...

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support....

An International Customer Service Back Office role involves providing support to global customers and internal teams without direct phone interaction. The primary responsibilities include managing customer inquiries, complaints, and requests received via email, tickets, or internal systems. This position requires strong organizational skills and attention to detail to accurately process and document customer information and transactions. The executive is responsible for a variety of tasks such as data entry, order processing, account management, and resolving billing or technical issues that do not require direct customer contact. They are expected to collaborate with different departments, ...

A Customer Service Specialist is responsible for providing expert assistance and support to customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, such as phone, email, or social media. This includes troubleshooting problems, providing clear and accurate information about products or services, and documenting all customer interactions. The specialist is expected to manage complex issues, handle difficult customer situations, and escalate problems to higher-level support when necessary. A key part of the job is maintaining a positive and professional demeanor while building strong customer relationships. The position req...

A Customer Support Representative is responsible for providing assistance to customers and resolving their inquiries. This involves handling customer questions, complaints, and requests via various channels such as phone, email, or social media. The representative must have a deep understanding of the company's products or services to provide accurate and helpful information. The role also includes documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams. A key part of the job is ensuring customer satisfaction and maintaining a positive brand image. The position requires strong problem-solving skills, patience, and the ability ...

Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customer...

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support....

A Customer Support Representative is responsible for providing assistance to customers and resolving their inquiries. This involves handling customer questions, complaints, and requests via various channels such as phone, email, or social media. The representative must have a deep understanding of the company's products or services to provide accurate and helpful information. The role also includes documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams. A key part of the job is ensuring customer satisfaction and maintaining a positive brand image. The position requires strong problem-solving skills, patience, and the ability ...

A Customer Support Representative is responsible for providing assistance to customers and resolving their inquiries. This involves handling customer questions, complaints, and requests via various channels such as phone, email, or social media. The representative must have a deep understanding of the company's products or services to provide accurate and helpful information. The role also includes documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams. A key part of the job is ensuring customer satisfaction and maintaining a positive brand image. The position requires strong problem-solving skills, patience, and the ability ...

Role & Responsibilities Lead and coach a remote team of service desk engineers and analysts—manage hiring, schedules, performance reviews, and career development to maintain high availability and morale. Own incident, request, and escalation management: ensure timely ticket triage, SLA adherence, root-cause analysis, and clear communication to stakeholders. Define, monitor, and report on SLAs/KPIs (MTTR, first-call resolution, backlog, customer satisfaction); drive action plans to close gaps. Operate and optimize ticketing platform workflows (ServiceNow/JIRA/Zendesk): automate repetitive tasks, maintain knowledge base, and implement triage playbooks. Partner with IT Ops, Security, and third-...

Location: OnSite Company: EaseToLearn Job Type: Full-Time Salary- Upto 25K About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Respons...

RESPONSIBILITIES: To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

RESPONSIBILITIES: To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

A Web Chat Executive is responsible for providing real-time support to customers through live chat on a company's website. The role involves handling multiple chat conversations simultaneously, responding to customer inquiries, and resolving issues in a timely and efficient manner. They are responsible for providing accurate information about products, services, and company policies. This position requires excellent written communication skills, multitasking abilities, and a strong customer service orientation. The executive is also expected to escalate complex issues to a higher-tier support team and document all customer interactions for future reference. The role is crucial for enhancing ...

RESPONSIBILITIES: A Chat & Email Support Executive is responsible for providing real-time support to international customers via live chat. They must have excellent written English skills and basic computer knowledge . The role involves resolving customer queries and ensuring customer satisfaction. This position handles support through live chat and email channels. Eligibility : 12th Pass, Diploma, or Graduate. 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction

RESPONSIBILITIES: A Chat & Email Support Executive is responsible for providing real-time support to international customers via live chat. They must have excellent written English skills and basic computer knowledge . The role involves resolving customer queries and ensuring customer satisfaction. This position handles support through live chat and email channels. Eligibility : 12th Pass, Diploma, or Graduate. 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction

RESPONSIBILITIES: A Chat & Email Support Executive is responsible for providing real-time support to international customers via live chat. They must have excellent written English skills and basic computer knowledge . The role involves resolving customer queries and ensuring customer satisfaction. This position handles support through live chat and email channels. Eligibility : 12th Pass, Diploma, or Graduate. 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support....

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support....

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction Compensation for freshers: ?2,54,640 LPA + ?70,360 VSA; Experience: ?3,20,000 LPA + ?79,000 VSA

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work wit...

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support....

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support....

Job Description Join our Agent Workspace Messaging team and help millions of users connect with the support they need every day. As a Senior Software Engineer, you'll work on meaningful problems that directly impact customer experiences while collaborating with a talented, diverse team across multiple time zones. We're building the next generation of messaging technology that powers seamless customer engagement. This role offers a unique opportunity to contribute to our growing engineering presence in India and help deliver high-quality solutions from our distributed team. What makes this role special: As a Senior Software Engineer at Zendesk, you'll be a hands-on technologist who directly c...

Job Description: Location: Dexian - Chennai, India Job Type: Permanent Work Type: Onsite Chennai location Shift: Rotational Shift Required Skills: 2-3 years of overall technical experience Experience managing licenses (Microsoft and other vendors) Strong customer service & communication skills Quick learning and adaptability to new technologies Expertise in Windows, Mac, Chromebook, laptop/desktop support Knowledge of building and maintaining machine images Independent & team player with Problem-solving and analytical skills Understanding of servers, networking, DNS, HTML, TCP/IP, file systems Strong time management and self-motivation Experience with high-pressure situations and multitaskin...