About Iron Systems Iron Systems is an innovative, customer-focused provider of custom computing infrastructure platforms, including network servers, storage, OEM/ODM appliances, and IoT & embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with our IRON Holistic business model for design, engineering, supply chain management, integration, forward/reverse logistics, and global field support services. We work closely with our OEM customers, freeing up the valuable resources you need to focus on innovating in your market and generating profits. About The Role We are seeking a detail-oriented and highly organized FTE Helpdesk Specialist to support the operational and administrative needs of our full-time engineer (FTE) workforce. This role is critical in managing day-to-day FTE logistics, including attendance tracking, timesheet verification, payroll coordination, and escalation handling. The ideal candidate will also act as a liaison between field engineers and internal teams, including program management, billing, and HR, to ensure streamlined communication and efficient service delivery. Key Responsibilities Oversee and manage daily attendance, work schedules, and job assignments of FTEs.Ensure accurate and timely submission, review, and processing of timesheets.Collaborate with Billing teams to ensure timely and accurate payrollAct as the first point of contact for FTE-related operational escalations and resolve issues promptly.Coordinate effectively with internal stakeholders such as program management, billing, and other cross-functional teams to align on operational needs and deliverables.Maintain and update records, generate reports, and monitor compliance with internal policiesContribute to continuous process improvements to enhance the efficiency and effectiveness of FTE support operations.Track, route, and redirect problems to correct resources.Maintain and update the data related to FTE on the Workforce Management portal Job Qualification Graduate/Post Graduate Skillset Required Proficient in MS Office Suite (especially Excel); experience with time-tracking and payroll systems is a plus.Strong organizational skills and attention to detail.Excellent verbal and written communication skills.Ability to multitask and work in a fast-paced, deadline-driven environment.

Company Overview Iron Systems/Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global data center, edge computing, telecom and IoT infrastructure, and adjacent industries. We enable digital transformation and accelerate innovation. We are a technology and digital engineering company that provides expertise across industries. Work Hours: Flexible. The position requires you to work in Morning/Evening/Night Shift Job Responsibilities Manage the company’s customer services to support various customer services programs, which include 24x7 Global customer care center, field engineers, field engineer, field spare parts (FRU) management in 70+ countries Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA) Coordinate with resources/third-party vendors to meet the SLAs. Handle complete day-to-day operations of the command center. Ability to complete the assignment on schedule. Ensure all orders are completed and systems updated accordingly. Ensure all outbound paperwork is accurate and recorded correctly. Maintain metrics and customer service logs. Other duties and special projects as assigned. Required Skill Sets Strong Verbal and Written Communication Analytical and Problem-Solving mindset The candidate should be willing to work in a fast-paced 24x7 environment. Shifts can be day/night depending on the business requirements. Show more Show less

Company Overview Iron Systems/ Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. We enable digital transformation and accelerate innovation. We are a technology and digital engineering company that provides expertise across industries. Key Job Responsibilities Experience - 0-1 Year of relevant experience Provide first level contact and convey resolutions to FTE (Full-time Time Engineer) at global Level Have Handle escalations, Service Review & SLA Management Provide support to FTE in various HR related topics such as Salary, compensation, Joining, leaves, etc. and resolve issues and problems Maintain FTE files and records in electronic and paper form Handle FTE grievances formally and informally, forward them to concerned department and follow up for resolution. Properly escalate unresolved queries to project Manager Track, route and redirect problems to correct resources Update FTE issue data and produce reports to Manager. Follow up on FTE check-in issue resolution. Preserve and grow your knowledge of help desk procedures, products, and services Handling issues/Queries over calls or emails Act as the first point of contact for service requests via phone, email, or portal. Log, track, and resolve issues within defined SLAs; escalate as needed. Support scheduling and coordination of field service engineers. Ensure professional communication with internal teams and clients. Generate basic reports and assist in process improvements. Collaborate with cross-functional teams for seamless operations. Required Skill Sets Strong Verbal and Written Communication Analytical and Problem-Solving mindset Active listening and professional phone/email etiquette Strong attention to detail and accuracy in ticket handling and reporting Basic problem-solving and troubleshooting capabilities Collaborative mindset and ability to work in a team environment Proactive and customer-focused attitude Willingness to work in shifts The candidate should be willing to work in a fast-paced, 24x7 environment. Shifts can be day or night, depending on the business requirements. Show more Show less

Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, and embedded systems. For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services. About The Role We are seeking a dedicated and detail-oriented HR Specialist to support our growing Field Engineer workforce. This role will play a vital part in ensuring a smooth employee lifecycle by managing the onboarding and offboarding processes, coordinating training initiatives, and overseeing background verification (BGV) compliance. The ideal candidate will be highly organized, proactive, and capable of working across departments to deliver a positive and compliant HR experience. Key Responsibilities Onboarding & Offboarding: Facilitate the end-to-end onboarding process, including documentation, induction scheduling, and system access coordination for new Field Engineers. Serve as the primary point of contact for new hires during pre-joining and onboarding phases. Coordinate offboarding activities, including exit formalities, asset recovery, and final documentation. Maintain accurate employee records and ensure updates in Portal. Training Coordination Schedule and coordinate induction and role-specific training programs. Work closely with internal departments to ensure training compliance and effectiveness. Track training attendance, assessments, and feedback, and maintain training documentation for audits and reporting. Background Verification (BGV) Oversee the complete BGV process, including education, employment history, criminal checks, and ID verification. Liaise with third-party vendors and ensure verifications are completed within timelines. Flag discrepancies and escalate unresolved BGV issues to appropriate stakeholders. Cross-Functional Collaboration Partner with program management, IT, admin, and payroll teams to ensure seamless onboarding/offboarding and resource planning. Provide periodic reports and updates on onboarding status, BGV progress, and training completion. Recommend and support continuous improvements in HR processes and standard operating procedures. Qualifications Bachelor’s Degree 2–4 years of experience, preferably in onboarding and compliance roles supporting a distributed or technical workforce. Strong understanding of HR operations, employment documentation, and BGV protocols. Excellent organizational, communication, and interpersonal skills. Proficiency in Microsoft Office Suite and familiarity with HRIS platforms. Ability to work independently and manage multiple priorities in a fast-paced environment. Show more Show less

Service Deliverables Provide onsite and deskside support services to end users. Troubleshoot PC related problems at the direction of client level 2 or SPOC. Complete incidents and requests within SLA in a pressurized environment. Build, configureand troubleshoot Install the “Gold” image on customer PC and laptop applications and hardware components. Ensure tickets are updated on a daily basis. Support meeting room environment and video conferencing. Support printers, scanners, and other peripherals. Support mobile devices, such as iPads, iPhones, and Android devices. End-user data backup and restoration when required in the course of a service incident. Smart hands support for data center equipment as per required SLA (in specified locations) As directed by client Tech support will assist in troubleshooting the data center devices Replace defective components cards in data center equipment’s as advised by client Tech support, e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites. Import/export tapes to the tape libraries as advised by client tech support Special Instructions Individuals must have good customer-facing skills and be well presented. Demonstrates independent and pro-active thinking Builds effective relationships both within the team and across the business and Professional Services Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary. Must be organized and prioritize work appropriately. Fully Vaccinated Show more Show less

Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services. Experience Required: 8-10 years. Job Description End to end Project Planning and Coordination (Activities and Resources) Responsible for overall project processes and deliverables Project onboarding, daily tracking of performance, proactive communication and escalation management Drive the highest level of customer satisfaction and be a customer referenceable account. Issue identification, resolution and stake holder management Project kick-off, weekly governance, documentation, reports and dashboards Partnership with customers and stakeholders with a customer focused mindset Process and Service Improvement and Identification of new business opportunities BGV, Compliance, training and onboarding as per customer process Timely escalation to internal teams to take necessary actions. Timely invoicing, collection of payments, billing data to be sent on the 1st working day of month to customer. Daily status reporting to SDM Quality control, Knowledge Management and Best Practices sharing. IT Operations and Service Operation Handling Change Request in Project Management Maintain Project documentation and course folders, SLA, PMS Skillset Bachelor of Technology in Computer Science or related field Information Technology Infrastructure Library (ITIL) Certified PMP or Prince 2 certified (good to have) Show more Show less

Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services. Experience Requirement: 5+ Years Salary: Competitive Annual Salary Program Coordinator use strong problem-solving and analytical skills to help organizations & improve their programs. A successful Program Analyst should have the following skills and qualifications. Qualification Firm understanding of industry best practices. Strong spreadsheet and presentation skills Strong analytical and organizational skills Ability to calculate program management statistics like mathematical averages and percentages. Ability to work independently and with a team. Ability to adapt to changing technology. Effective communication skills Skillset Required: Bachelor’s degree in computer science, business or similar field Information Technology Infrastructure Library (ITIL) certification Responsibilities End-to-end Project planning and coordination (Activities and Resources). Responsible for overall project processes and deliverables. Project onboarding, daily tracking of performance, proactive communication, and escalation management. Project kick-off, weekly governance, documentation, reports, and dashboards. Process and service improvement documentation and tracking action with internal teams. Escalate timely to next levels and ensure no slippage of task. Daily status reporting to Program Manager Show more Show less

Job Scope The Iron’s Sales Support and Client Implementation team has responsibility for Service Call Management, Bid desk management, maintenance solutions, and new business development to assist in opening new markets and geographies. This includes project and activity planning, coordinating business and technical teamwork towards building business solutions, and coordinating application development and enhancement projects initiated internally or through its customers. The Solution Architect supports both the company's pre- and post-award sales efforts. Analyses a customer’s business and technical requirements. Lead in translating requirements and strategies into feasible products, solutions, and services Identifies and solutions improvements to internal processes Solutioning with IT of new customers’ requests Global Services planning, In conjunction with sales, live presentations of Iron’s capabilities to clients and prospective customers Specific Accountabilities New Opportunity Validation Validation of opportunity to strategic roadmap Work together with Pricing, Sales and Client Management (Core Team) to confirm the roadmap and milestones for unique project Participate in strategic account planning teams for key clients Provide program planning for new business processes Work in conjunction with the Core Team to identify and define solution framework and assumptions to price opportunity Work with internal Subject Matter Experts to craft solution Identify alternatives to solution opportunities Validations of assumptions, definitions / solution Implementation Support Validations of assumptions, definitions / solution Project / program processes On all engagements, the SA should own the proposed solution development and work with Transition PM to perform knowledge transfer Transition support to steady state Requirements The candidate must exhibit competency in maintenance strategies and a sound understanding of the service environment. Understand client requirements and develop solution designs and implementation plans based on requirements. Facilitates customer relationships and satisfaction while ensuring adherence to company policies and processes. Assists in process improvement initiatives in order to enhance customer service. Proven ability solving business problems and managing alliance relationships within IT environment. Experience with ITIL, PMBOK/Prince/Prince2 and PMI Excellent oral and written communication skills, as well as outstanding overall presentation skills. Strong negotiator in complex business issues. Analysis and design. Proven ability to analyze, design, and develop application solutions for medium- to complex business issues. Success Factors Technical & Organizing Skills Strategic Thinking & Business Understanding Multiculturalism & Diversity Teamwork & Cooperation Show more Show less

Job Description Qualification 6-12 Years of IT Infra project management/coordination experience End-to-end IT Network infra deployment experience (Router, Switches, firewall, wireless etc) Good in Communication, presentation and Stakeholder engagement ITIL, PMP certification will be preferred Remote work initially but willing to start from office (Noida) if asked for Shift timing would be US shift. Infrastructure Project Management/Coordination Experience in solution design and implementation in Infrastructure and Networking domains Provide Project Management services for Network deployments, including Resource planning Task allocation and planning Regular project tracking and updates Manage project schedules, identifying risks and clearly communicating them to project stakeholders. Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners Report project analysis using dashboards, reports, and decks. Revise documents as new issues arise Create and update BoM (Bill of materials) per project requirements Update workflows/dashboards and assign bugs as needed to Infrastructure TPMs Show more Show less

Job Description Experience Requirement: 3+ Years Company Overview: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services. Job Description: Program management and Execution: End to end Project Planning, program management and coordination (Activities and Resources) Responsible for overall projects processes and deliverables Project on-boarding, daily tracking of performance, proactive communication, and escalation management CSAT: Drive highest level of customer satisfaction and be a customer reference-able account Zero Escalation: Issue Identification, Resolution and Stake holder Management Finance Management: Invoicing, Collection, Account Growth Experience in automation of projects Dashboards & Reporting: Project kick off, Weekly governance, Documentation, Reports and dashboard boards Stakeholder Management Partnership with Customers and Stakeholders with a Customer-focused mindset Process and Service Improvements & Identification of new business Process Consultancy and Improvement Project Initiation, Project Planning and Project Execution Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service Handling Change request in Project Management Maintain project documentation and course folders, SLAs, and PMS. Pro-actively report to senior management on all technical issues relevant to their area of responsibility Skills Required: Should possess an outstanding working experience of 3+ years with a bachelor's or master’s degree in computer science/IT or other affiliated courses. Should have sufficient organizational skills and ability to carry out multiple and intricate tasks. Show more Show less

Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services. Job Scope Iron Service Global’s Talent Management team is looking for a dynamic Business Development professional to drive our growth in the areas of professional services and talent management solutions. As an expert BD & Sales Executive, you will play a pivotal role in identifying new sales opportunities, driving revenue growth, and building strong client relationships. Education : B.Tech / MBA Certification : ITIL preferred Specific Accountabilities Client Engagements: Understand client requirements and present company products or services with superior lead generation, prospecting, qualifying, and closing skills abilities. Lead Generation: Identify and pursue existing and new business opportunities in the global market, focusing on Application Services, Cloud, IT Infrastructure Services and Software Services. Proactive Outreach: Develop and nurture relationships with key stakeholders, understanding their unique business challenges and offering tailored solutions. Sales and Forecasting: Responsible for demand creation, pipeline management, accurate forecasting, and achieving target bookings. Sales Campaigns: Plan and execute sales campaigns. Utilize multi-channel campaigns (including call, email, LinkedIn) to reach prospects and communicate value propositions. Reporting: Monitor sales pipeline, track progress, and provide regular sales forecasts and reports to the sales management team. Soft skill: excellent oral and written communication skills, as well as outstanding overall presentation skills. Requirements: The candidate must exhibit competency in maintenance strategies and a sound understanding of the IT service environment. Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups Communicating with customers to understand their needs and requirements and identify sales opportunities Answering customers’ questions, resolving their concerns and providing additional information via calls and emails Explaining and demonstrating the functions and features of service catalogue Maintaining and improving the database of prospects Researching for new leads Keeping up to date with service information and competitor offers Strong negotiator in complex business issues. Success Factors Prospecting and lead generation skills Strategic Thinking & Business Understanding Multiculturalism & Diversity Teamwork & Cooperation Skill Competency Strong customer relationship management skills Ability to identify and generate new business leads Ability to prepare and present sales proposals Proactive strategy development and implementation Experience in participating in trade shows and marketing events Cross-departmental collaboration skills Proficiency in developing and implementing sales strategies Upselling and cross-selling skills Strong communication and interpersonal skills Ability to work in a fast-paced, target-driven environment Strong problem-solving skills Excellent time management and organizational skills Ability to handle objections and rejections Knowledge of Infrastructure talent services and industry trends Show more Show less

Job Description Maintains the computing environment by identifying network requirements, installing upgrades, and monitoring network performance. Job Responsibilities Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; and escalating problems to the vendor. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Prepares users by designing and conducting training programs; providing references and support. Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements. Meets financial requirements by submitting information for budgets and monitoring expenses. Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Protects an organization's value by keeping information confidential. Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Job Requirements Proven experience in a network administrator role Hands-on experience in networking, routing and switching Excellent knowledge of best practices around management, control, and monitoring of server infrastructure Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired Ability to set up and configure server hardware Familiarity with backup and recovery software and methodologies Great at organizing, prioritizing and multitasking CCNA, Network+, CCNP, CCDP, CCIE or equivalent BSc degree in Computer Science or related field or equivalent Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred Show more Show less