Job
Description
Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services. Experience Required: 7-12 years. Job Description End-to-end Project Planning and Coordination (Activities and Resources) Responsible for overall project processes and deliverables Project onboarding, daily tracking of performance, proactive communication, and escalation management Drive the highest level of customer satisfaction and be a customer-referenceable account. Issue identification, resolution, and stakeholder management Project kick-off, weekly governance, documentation, reports, and dashboards Partnership with customers and stakeholders with a customer-focused mindset Process and Service Improvement and Identification of new business opportunities BGV, Compliance, training and onboarding as per customer process Timely escalation to internal teams to take necessary actions. Timely invoicing, collection of payments, and billing data to be sent on the 1st working day of the month to the customer. Daily status reporting to SDM Quality control, knowledge management, and best practices sharing. IT Operations and Service Operation Handling Change Request in Project Management Maintain Project documentation and course folders, SLA, PMS Skillset Bachelor of Technology in Computer Science or related field Information Technology Infrastructure Library (ITIL) Certified PMP or Prince 2 certified (good to have) Show more Show less
