Operations Program Analyst

Job Description

Job Description Experience Requirement: 3+ Years Company Overview: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services. Job Description: Program management and Execution: End to end Project Planning, program management and coordination (Activities and Resources) Responsible for overall projects processes and deliverables Project on-boarding, daily tracking of performance, proactive communication, and escalation management CSAT: Drive highest level of customer satisfaction and be a customer reference-able account Zero Escalation: Issue Identification, Resolution and Stake holder Management Finance Management: Invoicing, Collection, Account Growth Experience in automation of projects Dashboards & Reporting: Project kick off, Weekly governance, Documentation, Reports and dashboard boards Stakeholder Management Partnership with Customers and Stakeholders with a Customer-focused mindset Process and Service Improvements & Identification of new business Process Consultancy and Improvement Project Initiation, Project Planning and Project Execution Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service Handling Change request in Project Management Maintain project documentation and course folders, SLAs, and PMS. Pro-actively report to senior management on all technical issues relevant to their area of responsibility Skills Required: Should possess an outstanding working experience of 3+ years with a bachelor's or master’s degree in computer science/IT or other affiliated courses. Should have sufficient organizational skills and ability to carry out multiple and intricate tasks. Show more Show less