Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, and embedded systems For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services, Report To: Director, GHRI Job Summary We are seeking a proactive and detail-oriented Team Leader to manage and oversee the day-to-day operations of the GHRI-FTEHelpdesk for the USCA (United States and Canada) region This role is pivotal in ensuring service engineer availability, optimizing workforce allocation, handling escalations, and delivering exceptional operational support, Key Responsibilities Team Leadership & Supervision: Lead, mentor, and support a team of helpdesk coordinators and analysts, Monitor performance metrics and ensure SLAs are met for service engineer dispatch and issue resolution, Conduct regular team meetings, performance reviews, and coaching sessions, Operational Management: Oversee daily operations related to workforce scheduling, engineer assignment, and real-time support, Coordinate with regional field teams to ensure engineers are available for scheduled jobs, Proactively address potential scheduling conflicts or resource shortages, Escalation Handling: Act as the first point of escalation for job delays, no-shows, or customer-impacting incidents, Analyse root causes and implement corrective actions to minimize repeat issues, Workforce Optimization: Collaborate with workforce planning teams to balance workload distribution and optimize coverage, Monitor service levels, engineer utilization, and schedule adherence KPIs, Process Improvement: Identify gaps in scheduling, communication, or escalation processes, Recommend and implement improvements to increase efficiency and service quality, Reporting & Analytics: Generate and present reports on team performance, escalation trends, and workforce KPIs, Use data insights to guide decision-making and support business objectives, Key Skills Strong leadership and team management abilities, Excellent communication and interpersonal skills, Analytical and data-driven approach to problem-solving, Proficient in workforce management tools, CRM systems, and Microsoft Excel, Ability to work in a high-pressure, fast-paced environment with shifting priorities, Familiarity with service scheduling, SLAs, and technician dispatch logistics, Nice To Have Experience with Salesforce, ServiceNow, or similar CRM/workforce platforms, Prior experience in the tech or field services industry,

Managing Accounting Operations Manage technical accounting and oversees business unitstreatment of accounting issues, implementation of new accounting standards and compliance with regulations, Implements and oversees the update of internal financial reporting policies, procedures and accounting pronouncements, Manage General Ledger accounting including Revenue Accounting, Accounts Payables, Payroll Accounting, Intercompany and Fixed Assets Accounting, Responsible for Consolidations, and Financial Reporting including Chart of Accounts, Mapping to Consolidation Systems, and Reporting, Support accounting for newly acquired companies and dispositions, including acquisition date balance sheet, recording of acquisition related entries and incorporation into the consolidation tool, Oversee the valuation and accounting arising from business combinations including the determination of estimated useful lives and the method for recording amortization expense, Support to resolve non-standard complex accounting issues, and provide solutions to ensure correct accounting, Assess the implications of new accounting standards, communicate and provide guidance to management, Monthly Financial Reporting Manage the monthly closing process and associated financial reporting, Preparation of monthly management reporting calendar and ensuring compliance with corporate deadlines and requirements, Analyse and reconcile general ledger accounts to ensure proper classification and integrity of information, Manage the consolidation process including trial balance reviews and submissions, and supplemental requirements, Review detailed variance analysis of consolidated balance sheet and cash flow statements, Ensure that all reconciliations are performed monthly and uploaded on portal, Statutory/GAAP/Internal Audits Monitor and ensure compliance to Statutory Reporting and Tax Filings on-time as per legal requirements, Ensure that local accounts are prepared as per the prescribed accounting standards in the respective countries, Coordinate, direct, plan and execute the financial reporting component of the external Audit including proving timely/accurate audit schedules and discussion / closure of audit issues in a timely manner, Experienced in operating within an internal control environment, preferably under Sarbanes-Oxley (SOX) to ensure adequacy of internal controls over financial reporting, International Exposure Support managing the monthly financial reporting closing process for several entities in USA, UK, Brazil, Canada, India, Netherlands etc under respective accounting norms including IFRS, US GAAP, Managing the preparation of monthly consolidated financial statements for the holding company in USA, Oversee and direct the preparation of various subsidiary financial statements and disclosures, legal entity financial statement analysis, while ensuring the control, timeliness and accuracy of the financial statements, Leadership/ Soft Skills Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment, Work independently, make non-routine decisions and resolve complex accounting problems, Able to organize and work constructively to meet tight deadlines, enjoys a challenging and fast-paced work environment, Resourceful, action and results orientated with the ability to get things done and overcome obstacle, Exceptional interpersonal, written, oral, and presentation skills with ability to communicate effectively with all levels of employees including senior management, Values diversity and is comfortable in dealing with multiple cultures, An ability to influence, train, mentor and leverage the skills of others to achieve objectives, Demonstrated ability to form, lead and develop high-performing teams with a strong service and delivery orientation, Ability to work collaboratively across departmental functions across geographies, Professional/ Technical Skills Expert technical skills and advanced knowledge on Accounts Payable, Accounts Receivable, Financial Reporting, General Ledger, Inter Company, Fixed Assets and Generally Accepted Accounting Principles (GAAP), Experience in managing consolidation and closing cycles in the complex, short-cycle, multi-business unit environment; managing and supporting statutory/regulatory requirements; proficiency with general accounting system design; responsibility for issuing internal financial statements, Working knowledge of financial systems and ERP experience in Quick Books, Microsoft Dynamics AX, Tally, Oracle/ SAP, Sales Force and any other Financial tools, Understanding of accounting industry standards and best practices and keeps current with industry standards, 8+ years finance/accounting experience required, with strong business acumen and understanding of local and US GAAP and financial accounting principles, University degree in Finance/ Accounting with Advanced degree, CA/ CMA/ CPA/ MBA (or equivalent), IT industry experience is preferred

As an OPM (GMVC), you will be leading a large Category Procurement team Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximizing stakeholder satisfaction Job Responsibilities Ensures a single point of accountability for the success of the Category Procurement Team Establish and refine delivery processes from Vendor perspective and lead the Category Procurement team globally Manage conflicts, drive the teams to remediate the problems and ensure the team's processes and tasks are carried out efficiently Lead and manage Category Procurement team to review incidents, problems, and operational issue Lead resource planning, onboarding, and training as per program timelines Create a culture of high performance within the department Lead performance management initiatives like identifying new KPIs and defining measurement criterion Responsible for ensuring financial goals and objectives are met or exceeded, as well as full compliance on all Iron Systems policies and procedures Assists in providing accurate, timely, and complete daily performance analyses Responsible to handle any escalations, internal or from customer, within the stipulated SLA as per company policy Review and monitor Vendor performance metrics and ensure Service Levels are always met Evaluate client project requirements to determine best practice sourcing solutions; escalate deviations for client approvals / decision making Develops deep competency knowledge of the business and supplier community to assist with sourcing recommendations Responsible for managing all stages of requisition activity using VMS technology, in-house portals, industry standards and company policy Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality result Provides required mandatory oversight, training, and leadership to ensure end user community and supplier partnerships reach potential Provides consultative support to end users to clarify job responsibilities, skills, and other requirements of specific requisitions Leverage recruiting experience to review and shortlist candidate submittals from suppliers to ensure the best qualified candidates are submitted for end user review and placement Perform analysis, which includes cost savings reporting and other quality or efficiency data, to help improve operational processes Understanding of pricing models and what goes into creation of bill rates, along with candidate employment status Provides program Standard Operating Procedures (SOP) training and updates to supplier and internal team on a regular basis to ensure understanding and compliance of VMS technology use and overall program cadences Vendor Service Dispatching: Will supervise team for timely onboarding of vendors for all new programs and implement sourcing skills while engaging with vendors to source the best Field Engineers Participate as per need in the RFI/RFP process for large and mid-size deals Strategize setup for Primary and Secondary Vendors per IT Asset product SKU and IT staffing & professional service SKU Provide standard program reporting to client end users and stakeholders, including but not limited to ad hoc report requests as required

As a Support Service Coordinator, you will be responsible for the coordination with vendors and its related services to US and international customers Also responsible for timely reporting to management about daily, weekly, quarterly and monthly performance figures company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics and global support services Job Requirement Should have a good understanding of vendor selection, negotiation, onboarding, and contract management Should have a good understanding of sales orders and purchase orders Hands on experience in MS Excel Should have excellent written and verbal communication skills Should have a problem-solving attitude to handle the critical cases Should have out-of-the box thinking to take initiative to resolve the queries Should be self-driven and must have the ability to take critical decisions when and where required Should be well versed with customer/vendor handling and internal team coordination Should be proactive to sense the customer's or vendor's Should have experience in escalation handling

Service Deliverables Provide onsite and desk side support services to end users Troubleshoot PC related problems at the direction of client level 2 or SPOC Complete incidents and requests within SLA in pressurized environment Build, configuring and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components Ensure tickets are updated on a daily basis Support meeting room environment and video conferencing Support printers, scanners and other peripherals Support mobile devices, such as iPads, iPhones and Android devices End-User Data back-up and restoration when required in the course of a service incident Smart hands support for data center equipment as per required SLA (in specified locations) As directed by client Tech support will assist in troubleshooting the data center devices Replace defective components cards in data center equipments as advised by client Tech Support e g, Remove a module and replace it, reconnecting patch cables Daily tape change in support of local Backup Routine in required sites Import /Export tapes to the tape libraries as advised by client tech support Special Instructions Individual must have good customer facing skills and be well presented Demonstrates independent and pro-active thinking Builds effective relationships both within the team and across the business and Professional Services Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices Must be able to work alone and unsupervised, taking the initiative when necessary Must be organized and prioritize work appropriately

As a Support Service Coordinator at Iron Systems, you'll be responsible for coordinating with vendors and their related services for our US and international customers. You'll also provide timely reports to management on daily, weekly, quarterly, and monthly performance figures. Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, and embedded systems. For over 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services. Job Requirements Should have a good understanding of vendor selection, negotiation, onboarding, and contract management . Should have a good understanding of sales orders and purchase orders . Hands-on experience in MS Excel . Should have excellent written and verbal communication skills . Should have a problem-solving attitude to handle critical cases. Should have out-of-the-box thinking to take initiative to resolve queries. Should be self-driven and must have the ability to take critical decisions when and where required. Should be well-versed with customer/vendor handling and internal team coordination . Should be proactive in anticipating customer's or vendor's needs. Should have experience in escalation handling .

As a Manager (MVP) at Iron Systems, you will lead a team through all phases of client acquisition (New Program Transition) for Field Services Operations, navigating stringent timelines. This includes understanding client requirements through SOW/NPT templates, identifying gaps between client needs and ISG's USCA region delivery capabilities, workforce capacity planning, predictive profit delivery, and providing innovative, data-driven project planning and execution strategies. The ideal candidate will have prior experience leading a remote and on-site team of at least 4-5 individuals, driving performance management through KPIs designed to meet customer SLAs. You should have played a key role in fostering a fair and competitive environment, as well as ensuring adherence to program processes and compliance. You'll be responsible for developing strong partnerships with vendors and understanding their businesses. This role requires experience in overall workforce management/procurement and the ability to differentiate between field resource categories, providing cross-functional support, including onshore/offshore requirements. Job Responsibilities Responsible for building workforce supply chain solutions as per customer SOW. Support the Sales team in pre-bid activities as needed. Responsible for creating scalable templates in Excel to deliver program deliverables covering all phases of program onboarding until completion. Responsible for daily profit achievement of worker cost negotiations for each transaction. Responsible for team capacity planning . Responsible for building high-performing teams . Ensures a single point of accountability for the success of the Vendor Management Team. Adherence to the defined delivery processes from a vendor perspective and lead the Vendor Management team globally. Observe and propose changes to existing processes to Management for improvement in Service Delivery. Manage conflicts, drive teams to remediate problems, and ensure team processes and tasks are carried out efficiently as per company policy. New Program Transition: MUST have exposure to the transition of New Programs to BAU (Business as Usual). SOW Creation and Execution: Supervise the team for timely onboarding of vendors for all new programs and implement sourcing skills while engaging with vendors to source the best Field Engineers. Identifying cost-saving opportunities on a continuous basis and measuring team member performance through predefined KPIs. Preparing detailed Cost Analysis of program activities, Vendor Quotes, and performing Cost comparison. Lead and manage the Vendor Management team to review incidents, problems, and operational issues. Assist in resource planning, onboarding, and training as per program timelines. Create a culture of high performance within the department. Lead performance management initiatives like identifying new KPIs and defining measurement criteria. Responsible for ensuring financial goals and objectives are met or exceeded, as well as full compliance with all Iron Systems policies and procedures. Assists in providing accurate, timely, and complete daily performance analyses. Responsible for handling any escalations from internal stakeholders within the stipulated SLA as per company policy. Review, monitor, and report vendor performance metrics and ensure Service Levels are always met. Responsible for managing all stages of requisition activity using VMS technology , in-house portals, industry standards, and company policy. Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results. Provides required mandatory oversight, training, and leadership to create a competitive advantage through suppliers. Review and ensure quality profiles are sourced as per customer requirements. Perform analysis which includes cost savings reporting and other quality or efficiency data to help improve operational processes. Understanding of pricing models and what goes into the creation of bill rates along with candidate employment status. Prepare and publish reports for management review, which help in cost optimization without compromising quality and enhance efficiency. Provides program Standard Operating Procedures (SOP) training and updates to suppliers and internal teams regularly to ensure understanding and compliance of VMS technology use and overall program cadences. Participate as needed in the RFI/RFP process for large and mid-size deals. Implement setup for Primary and Secondary Vendors per IT Asset Product SKU and IT staffing & professional field service SKU. Provide standard program reporting to internal cross-functional stakeholders, including but not limited to ad-hoc report requests as required. Drive cost savings initiatives without impacting service quality. Good to have knowledge of cost-drivers and vendor market dynamics in the field services industry. Ensure Technicians (Vendor or Freelancers) are assigned to jobs as per SLA, as and when escalated. Ensure Technicians (Vendor or Freelancers) are reaching the site to perform the work as per customers requested appointments. Good to have hands-on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira , etc. Should be portal savvy. Ensure that appropriate approvals are in place before executing documents. Good to have prior knowledge of Background Verification requirements and drug tests as per local country law. Required Skills Skilled in identifying cost-saving initiatives and driving with the team. Natural leader who displays sound judgment and attention to detail . Should have prior experience in escalation handling and risk mitigation . Should have the ability to handle pressure and meet deadlines . Ability to work independently and as part of a team . Ability to influence cross-functional teams and peers in the business. Excellent interpersonal, communication, and public speaking skills . Support business partners by providing timely updates that are attuned to the commercial imperatives of the business; maintain a solution-based approach with options for the business. Ability to identify key issues and consistently apply a high standard of integrity, professionalism, expertise, and business ethics . Ability to provide practical, commercially focused, and value-added advice. Ability to critically review and advise business programs and procedures in accordance with business requirements and corporate policies and standards. Strong communication skills , both verbal and written. Should have prior experience of working on ticketing portals . MS Office (especially MS Excel) skills are mandatory.

Managing Accounting Operations Manage technical accounting and oversee business units treatment of accounting issues, implementation of new accounting standards, and compliance with regulations. Implement and oversee the update of internal financial reporting policies, procedures, and accounting pronouncements. Manage General Ledger accounting including Revenue Accounting, Accounts Payables, Payroll Accounting, Intercompany, and Fixed Assets Accounting. Responsible for Consolidations and Financial Reporting including Chart of Accounts, Mapping to Consolidation Systems, and Reporting. Support accounting for newly acquired companies and dispositions, including acquisition date balance sheet, recording of acquisition-related entries, and incorporation into the consolidation tool. Oversee the valuation and accounting arising from business combinations including the determination of estimated useful lives and the method for recording amortization expense. Support to resolve non-standard complex accounting issues and provide solutions to ensure correct accounting. Assess the implications of new accounting standards, communicate, and provide guidance to management. Monthly Financial Reporting Manage the monthly closing process and associated financial reporting. Preparation of monthly management reporting calendar and ensuring compliance with corporate deadlines and requirements. Analyze and reconcile general ledger accounts to ensure proper classification and integrity of information. Manage the consolidation process including trial balance reviews and submissions, and supplemental requirements. Review detailed variance analysis of consolidated balance sheet and cash flow statements. Ensure that all reconciliations are performed monthly and uploaded on the portal. Statutory/GAAP/Internal Audits Monitor and ensure compliance to Statutory Reporting and Tax Filings on-time as per legal requirements. Ensure that local accounts are prepared as per the prescribed accounting standards in the respective countries. Coordinate, direct, plan, and execute the financial reporting component of the external Audit including providing timely/accurate audit schedules and discussion/closure of audit issues in a timely manner. Experienced in operating within an internal control environment, preferably under Sarbanes-Oxley (SOX) to ensure adequacy of internal controls over financial reporting. International Exposure Support managing the monthly financial reporting closing process for several entities in USA, UK, Brazil, Canada, India, Netherlands etc. under respective accounting norms including IFRS, US GAAP. Managing the preparation of monthly consolidated financial statements for the holding company in USA. Oversee and direct the preparation of various subsidiary financial statements and disclosures, legal entity financial statement analysis, while ensuring the control, timeliness, and accuracy of the financial statements. Leadership/Soft Skills Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. Work independently, make non-routine decisions, and resolve complex accounting problems. Able to organize and work constructively to meet tight deadlines, enjoys a challenging and fast-paced work environment. Resourceful, action and results-oriented with the ability to get things done and overcome obstacles. Exceptional interpersonal, written, oral, and presentation skills with ability to communicate effectively with all levels of employees including senior management. Values diversity and is comfortable in dealing with multiple cultures. An ability to influence, train, mentor, and leverage the skills of others to achieve objectives. Demonstrated ability to form, lead, and develop high-performing teams with a strong service and delivery orientation. Ability to work collaboratively across departmental functions across geographies. Professional/Technical Skills Expert technical skills and advanced knowledge on Accounts Payable, Accounts Receivable, Financial Reporting, General Ledger, Inter Company, Fixed Assets and Generally Accepted Accounting Principles (GAAP) . Experience in managing consolidation and closing cycles in a complex, short-cycle, multi-business unit environment; managing and supporting statutory/regulatory requirements; proficiency with general accounting system design; responsibility for issuing internal financial statements. Working knowledge of financial systems and ERP experience in QuickBooks, Microsoft Dynamics AX, Tally, Oracle/SAP, Salesforce , and any other Financial tools. Understanding of accounting industry standards and best practices and keeps current with industry standards. 8+ years finance/accounting experience required, with strong business acumen and understanding of local and US GAAP and financial accounting principles. University degree in Finance/Accounting with Advanced degree, CA/CMA/CPA/MBA (or equivalent) . IT industry experience is preferred.

6-12 Years of IT Infra project management/coordination experience End-to-end IT Network infra deployment experience (Router, Switches, firewall, wireless etc) Good in Communication, presentation and Stakeholder engagement ITIL, PMP certification will be preferred Remote work initially but willing to start from office (Noida) if asked for Shift timing would be US shift Infrastructure Project Management/Coordination Experience in solution design and implementation in Infrastructure and Networking domains Provide Project Management services for Network deployments, including Resource planning Task allocation and planning Regular project tracking and updates Manage project schedules, identifying risks and clearly communicating them to project stakeholders Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners Report project analysis using dashboards, reports, and decks Revise documents as new issues arise Create and update BoM (Bill of materials) per project requirements Update workflows/dashboards and assign bugs as needed to Infrastructure TPMs

Program Management and Execution End-to-end Project Planning, program management, and coordination (Activities and Resources). Responsible for overall project processes and deliverables . Project onboarding, daily tracking of performance, proactive communication, and escalation management . CSAT : Drive the highest level of customer satisfaction and be a customer reference-able account. Zero Escalation : Issue Identification, Resolution, and Stakeholder Management. Finance Management : Invoicing, Collection, Account Growth. Experience in automation of projects . Dashboards & Reporting Project kick-off, Weekly governance, Documentation, Reports, and dashboards . Stakeholder Management Partnership with Customers and Stakeholders with a customer-focused mindset. Process and Service Improvements & Identification of New Business Process Consultancy and Improvement . Project Initiation, Project Planning, and Project Execution . Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service. Handling Change requests in Project Management. Maintain project documentation and course folders, SLAs, and PMS. Proactively report to senior management on all technical issues relevant to their area of responsibility. Skills Required Should possess an outstanding working experience of 3+ years with a bachelor's or master's degree in computer science/IT or other affiliated courses. Should have sufficient organizational skills and the ability to carry out multiple and intricate tasks.

We are seeking a proactive and detail-oriented Legal, Vendor and Worker Compliance Intern to join our Legal and Compliance team. This role provides hands-on experience in handling legal negotiations, vendor and worker governance, contract lifecycle management, and ensuring regulatory compliance and internal ad-hoc legal and compliance requirements across multiple geographies. Key Responsibilities Contract Negotiations & Drafting: Responsible for negotiating various resource augmentation and IT service contracts with customers and vendors globally. Responsible for reviewing pre-bid customer SOWs and supporting sales in negotiating terms and conditions in line with vendor delivery capabilities. Draft and review legal documents, including NDAs, MSAs, SOWs, and other commercial agreements . Contract Execution & Lifecycle Management: Ensure 100% flow-down of applicable customer SOW terms to vendor SOWs. Responsible for timely execution and renewal of vendor SOWs. Prepare a detailed analysis of risks arising from non-availability or delays in vendor SOWs. Ensure appropriate internal approvals before executing documents. Compliance & Governance: Manage vendor and worker governance related to compliances through timely review of SOWs impacting customer delivery. Liaise with vendors for onboarding and review of onboarding documentation. Support in strengthening vendor onboarding checks and closing any gaps in documentation. Create a culture of high performance and ownership within the compliance process. Support liaising with Vendors for Customer and Internal audit requirements. Dispute Resolution & Risk Management: Responsible for developing innovative approaches in contract dispute resolution. Manage and resolve vendor SOW disputes in favor of the company. Should be able to identify potential legal risks in vendor contracts. Prior experience in negotiating penalty terms and claiming service credits is an advantage. Monitoring & Reporting: Responsible for reporting weekly progress of SOW sign-offs with vendors. Observe and propose changes to existing SOW clauses to enhance vendor performance and adherence to SLAs. Ensure accountability and success of the Vendor Contract Management Process. Other Support Activities: Liaise with existing vendors to close gaps in onboarding documentation. Support onboarding of vendors for new programs and apply contract management skills to source the best field engineers. Qualifications & Skills Final year student of LLB/LLM from a recognized university. Strong research, legal drafting, and contract negotiation skills . Exposure to corporate law, resource augmentation, IT service contracts, and compliance frameworks preferred. Proficient in MS Office (Word, Excel, PowerPoint) . Strong analytical and communication skills . Ability to manage multiple priorities and work in a fast-paced, global environment. What You'll Gain Real-world exposure to resource augmentation contracts, vendor and worker compliance processes . Mentorship and collaboration with experienced legal, CS and procurement professionals.

We are seeking a skilled and detail-oriented Senior Recruiter specializing in vendor coordination to oversee and optimize recruitment efforts across the APAC and EMEA regions This role involves managing vendor relationships, ensuring compliance with hiring regulations, and driving an efficient talent acquisition process The ideal candidate will have strong experience in end-to-end recruitment, vendor management, and stakeholder coordination Key Responsibilities Collaborate with internal hiring managers to align vendor hiring strategies with business objectives Distribute job requirements to preferred vendors and negotiate terms based on the approved budget from stakeholders Select and onboard vendors, ensuring clear communication of job details Review and assess profiles submitted by vendors, coordinating interviews as needed Ensure vendor-supplied candidates meet job qualifications and align with company culture Evaluate candidates based on job descriptions, experience stability, and suitability Stay updated and ensure compliance with local labor laws, visa requirements, and hiring regulations across APAC/EMEA Coordinate and schedule interviews with internal teams and external clients Manage and facilitate hiring approvals to maintain compliance and efficiency Act as a liaison between stakeholders and vendors, ensuring seamless recruitment operations Develop and maintain a structured talent pipeline to support future hiring needs Ensure timely vendor coordination and drive the achievement of recruitment KPIs Requirements: Proven experience in end-to-end recruitment, vendor coordination, and self-sourcing Strong ability to assess candidate relevance as per job descriptions Strong understanding of end-to-end recruitment processes and vendor management Excellent negotiation, communication, and Vendor r management skills Experience working with ATS and vendor management platforms Proficiency in MS Excel and data management Knowledge of APAC/EMEA local employment laws and visa regulations Excellent coordination and stakeholder management skills

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. Manage IMAC (Installs, Moves, Adds, Changes) and desk-side support services. Set up a pre-imaged standalone server and configure 6-8 desktops at each location. Manage hard and soft break-fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools). Support, Manage, Optimize, and Maintain the configuration and installation of the desktop, to include, but not be limited to, patch updates and hardware replacements, with spares provided by the vendor. Analyze Service Desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation. Ensure that each desktop device is installed with the appropriate desktop image. Manage desktop device (hardware and software) incidents through to resolution. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements. Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is unavailable (e.g., for MI calls). Requirements Knowledge and experience on Windows 7 OS . Good to have knowledge in Active Directory (AD) and smart hands and feet support . The technician needs to travel to customer locations on very short notice . Good to have knowledge and experience of supporting MAC devices and tablets . Experience with Service management tools (e.g., ServiceNow). Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook . Preferable to have a good understanding of Lync, VPN, and mobile device support . Should be aware of ITIL processes for Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.

The Technical Program Manager will assist in leading a team Infrastructure Engineering Organization and interface with Program Management The successful candidate for the TPM is to champion planning, coordination, monitoring network performance, and communication of the multidisciplinary / cross-functional team responsible for delivering a defined subsystem, products, and/or services as directed by the Integrated Product Team Lead Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery Projects often involve network, server, or software implementation and upgrades, PC deployment and Datacenter Infrastructure management Should verify quality of various audits done across different data centers Should be able to identify and recommend subsequent tasks to improve objectives of these audits Coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments, Develops detailed project plans and manages all implementation processes, including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints Projects may vary in number, size and complexity Gather and maintain project requirement lists Projects may vary in number, size and complexity Provides weekly project updates, including action item updates Identifies project issues, determines the right team member to provide a solution, or escalates the issue to the client manager Schedules and coordinates project reviews and follows up on assigned actions Create and maintain project schedules and status reports Assists in creation of project proposals and statements of work (SOW) Effectively and accurately communicate status to the project team Proficient in formulating Technical Documentations, process workflows, SOPs, and training documents Proficient in Data Normalization, Data interpretations & analysis, along with excel templates formulation skills Experience 12+ Years of relevant work experience Should have worked in datacenter environment working on break-fix tickets Should have performed audits in datacenter Minimum Qualification Bachelors in Engineering or Technology, along with Equivalent experience Skills Required Excellent communication skills (verbal and written) Ability to multitask and adapt to changing priorities Capable of managing high pressure and short timelines Be highly collaborative Have strong Excel Able to apply critical thinking and be resourceful and proactive when solving problems

The GHRI-NPT Manager is responsible for overseeing and optimizing HR processes related to background verification, employee onboarding, and trainings for Field Level Engineer Globally, to ensure compliance, efficiency, and a seamless experience This role will also track and measure operational effectiveness using key performance indicators (KPIs), Reports to: [GHRI Director] Key Responsibilities Background Verification (BGV): Develop and manage the background verification process, ensuring compliance with company policies and local regulations, Work with third-party BGV vendors and internal stakeholders to conduct criminal record checks, employment history verification, and credential validation for field technicians Review verification reports and escalate discrepancies or red flags for further investigation, Implement a risk assessment framework to review verification results and flag high-risk hires, Maintain detailed records of all verification reports and ensure data privacy compliance, Regularly evaluate and improve the BGV process to reduce turnaround time, Employee Onboarding Manage the onboarding process for field engineers, Oversee the end-to-end onboarding process, ensuring a positive and engaging experience for new hires, Ensure all pre-employment checks, offer letters, contracts, and documentation are completed before the joining date, Conduct orientation sessions and introduce new employees to company policies, culture, and teams, Collaborate with IT, Admin, and Payroll teams to ensure a smooth transition for new hires, Continuously refine the onboarding program based on employee feedback and HR best practices, Training and Development: Ensure compliance with mandatory training programs (e-g, compliance, safety, diversity & inclusion), Develop a compliance training calendar, ensuring adherence to industry regulations, Develop and implement training programs aligned with business needs and employee development goals, Work with internal training team to deliver high-quality learning experiences, Track and measure training effectiveness using post-training assessments and employee feedback, HR Operations & Compliance: Maintain systems and records, ensuring data accuracy and confidentiality, Ensure HR policies related to BGV, onboarding, and training are up to date and compliant with local labour laws Support HR automation initiatives to improve operational efficiency Collaborate with other HR teams to drive continuous improvements in processes, Collaborate with payroll and finance teams to streamline compensation for field staff, including travel allowances and overtime payments, Key Performance Indicators (KPIs) Background Verification KPIs: BGV completion rate: % of new hires with successfully completed verifications, BGV turnaround time: Average time taken to complete verification BGV discrepancy rate: % of candidates with discrepancies in their background checks, Onboarding KPIs: Time to onboard: Average time from offer acceptance to fully onboarded employee New hire satisfaction score: Feedback rating from new employees on onboarding experience Onboarding process completion rate: % of employees who complete all onboarding steps within the timeline. Training KPIs: Training participation rate: % of employees attending scheduled training Training effectiveness score: Feedback score on training sessions Skill improvement rate: % of employees showing improvement post-training assessments Qualifications & Skills Bachelor's/ Masters degree in HR, Business Administration, or a related field 8+ years of experience in HR operations, with expertise in background verification, onboarding, and training Strong understanding of global labor laws and HR compliance Experience working with HRMS tools and background verification vendors Excellent organizational, communication, and stakeholder management skills Data-driven mindset with the ability to analyse and report HR metrics Technical degree will be an added advantage

Develop and maintain React applications using best practices for design and efficiency. Collaborate with cross-functional teams to ensure successful delivery of features. Contribute to the development of new features and functionality for React applications. Participate in code reviews and provide feedback on other developers work. Stay up-to-date with emerging technologies and trends in the React ecosystem. Job Requirements Bachelors degree in computer science or related field preferred, but equivalent experience will be considered. Proficient in JavaScript, React js , Next js , Node js , and Azure DevOps. 4+ years of experience working with React applications. Well versed with Responsive design, Ant Design and Material UI. Strong understanding of TypeScript and its benefits for application development. Familiarity with containerization technologies such as Docker and Kubernetes. Knowledge of cloud computing platforms like AWS or Azure DevOps. Ability to work collaboratively in a fast-paced environment and manage multiple features simultaneously. Knowledge of authorization mechanisms, such as JSON Web Token. Familiarity with RESTful APIs and tools like Postman.

Your primary focus will be custom Salesforce development and integration. You will be working with other engineers and developers on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design, and creating quality products is essential. Job Responsibilities Translate functional requirements into technical requirements. Design and build high-performance, reusable, and reliable Apex code with best practices. Ensure the best possible quality of the application. Take ownership of project work and developing client relationships (should be a confident self-starter). Identify bugs and align with requirements during debugging. Write test classes for the class that you develop and ensure more than 80% code coverage . Test bug fixes to make sure they work as per requirements, then deploy them to production. Available to work in shifts. Skills & Qualifications Bachelor's degree with IT application development/support experience with 3+ years working in Salesforce . Ability to communicate and provide consultation on Salesforce solutions. Good problem-solving skills and ability to give optimal solutions. Hands-on experience in administration setup , e.g., managing users, security controls, and data, as well as creating roles, profiles, and reports. Experience in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements. Advanced knowledge of Salesforce permissions, roles, reports, dashboards , etc. Experience with APIs and integrations . Experience working on an Agile development team (if applicable). Experience with software development outside of the Salesforce ecosystem. Certification : Any Salesforce certification would be a plus point.

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, and embedded systems For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services, Report To: Director, GHRI Job Summary We are seeking a proactive and detail-oriented Team Leader to manage and oversee the day-to-day operations of the GHRI-FTEHelpdesk for the USCA (United States and Canada) region This role is pivotal in ensuring service engineer availability, optimizing workforce allocation, handling escalations, and delivering exceptional operational support, Key Responsibilities Team Leadership & Supervision: Lead, mentor, and support a team of helpdesk coordinators and analysts, Monitor performance metrics and ensure SLAs are met for service engineer dispatch and issue resolution, Conduct regular team meetings, performance reviews, and coaching sessions, Operational Management: Oversee daily operations related to workforce scheduling, engineer assignment, and real-time support, Coordinate with regional field teams to ensure engineers are available for scheduled jobs, Proactively address potential scheduling conflicts or resource shortages, Escalation Handling: Act as the first point of escalation for job delays, no-shows, or customer-impacting incidents, Analyse root causes and implement corrective actions to minimize repeat issues, Workforce Optimization: Collaborate with workforce planning teams to balance workload distribution and optimize coverage, Monitor service levels, engineer utilization, and schedule adherence KPIs, Process Improvement: Identify gaps in scheduling, communication, or escalation processes, Recommend and implement improvements to increase efficiency and service quality, Reporting & Analytics Generate and present reports on team performance, escalation trends, and workforce KPIs, Use data insights to guide decision-making and support business objectives, Key Skills Strong leadership and team management abilities, Excellent communication and interpersonal skills, Analytical and data-driven approach to problem-solving, Proficient in workforce management tools, CRM systems, and Microsoft Excel, Ability to work in a high-pressure, fast-paced environment with shifting priorities, Familiarity with service scheduling, SLAs, and technician dispatch logistics Nice To Have Experience with Salesforce, ServiceNow, or similar CRM/workforce platforms, Prior experience in the tech or field services industry,

End-to-end Project Planning and Coordination (Activities and Resources) Responsible for overall project processes and deliverables Project onboarding, daily tracking of performance, proactive communication and escalation management Drive the highest level of customer satisfaction and be a customer-referenceable account, Issue identification, resolution and stake holder management Project kick-off, weekly governance, documentation, reports and dashboards Partnership with customers and stakeholders with a customer-focused mindset Process and Service Improvement and Identification of new business opportunities BGV, Compliance, training and onboarding as per customer process Timely escalation to internal teams to take necessary actions, Timely invoicing, collection of payments, and billing data to be sent on the 1st working day of the month to the customer, Daily status reporting to SDM Quality control, knowledge management, and Best Practices sharing, IT Operations and Service Operation Handling Change Request in Project Management Maintain Project documentation and course folders, SLA, PMS Skillset Bachelor of Technology in Computer Science or related field Information Technology Infrastructure Library (ITIL) Certified PMP or Prince 2 certified (good to have)

The main function of a software engineer is to apply the principles of computer science and mathematical analysis to the design, development, testing, and evaluation of the software and systems that make computers work. A typical software engineer researches, designs, develops, and tests operating systems-level software, compilers, and network distribution software for medical, industrial, military, communications, aerospace, business, scientific, and general computing applications. Job Responsibilities Work as part of a project team to implement features based on requirements from program partners and/or software engineers. Skills Verbal and written communication skills, problem-solving skills, and interpersonal skills. Ability to work independently and manage one's time. Ability to troubleshoot issues and make system changes as needed to resolve issues. Knowledge of React.js and PHP/Hack . Basic knowledge of Workday APIs .