About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry. What you will do and achieve Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations. Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s) Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues Create and maintain customer-specific runbooks and knowledge articles Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users Educate customers on the use of Glean product features Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution Work closely with teams across Glean to drive product, process, and service improvements Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues. Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience Who you are Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience Key Knowledge And Skills Required Must-haves Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure Must have experience in troubleshooting REST API issues Working experience on SSO, SAML, and OAuth along with network troubleshooting Able to fully document issues you manage and contribute to the support knowledge base Good-to-haves Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux Experience in using Github, Jira & Confluence Basic knowledge of LLM’s and how GPT works We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

About Glean We re on a mission to bring people the knowledge they need to make a difference in the world. Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don t we have that at work? And that was the beginning of Glean. Were backed by some of the Valleys leading venture capitalists including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Snowflake, Intercom, Pinterest, Palantir, and others. Job Duties and Responsibilities Oversee and drive activities related to the annual planning cycle - from headcount planning, target setting, to territory management Project manage various initiatives, related to the planning cycle, or other strategic projects Deep dive into and build analytical models such as territory modeling, incentive comp payout, etc. Lead the design and implementation of sales incentive compensation plans, working in close partnership with the finance team Partner closely with the finance team on order management and quote-to-close processes Oversee and project manage analysts on the sales ops team for assigned projects; the role will start as a senior level individual contributor but with a steep pathway to management Be a strategic partner and consultant to sales leadership - help build revenue growth strategies, be engaged in the deal review and forecast process, and a part of sales team meetings Identify business gaps, opportunities, and take the lead on driving operational initiatives Engage with systems, business intelligence, marketing and other cross-functional teams to prioritize business requirements and rollout major business impacting initiatives Drive continuous process improvements and automations that can bring scale to how we operate Report and analyze key business performance metrics, to be utilized for ad-hoc requests, quarterly business reviews Work on strategic projects, pilots, and cross-functional engagements that evolve our go-to-market plan; provide in-depth data-driven recommendations to operations, finance, and sales leadership Be a thought partner to the Sales & Success team and be a subject matter expert within the Sales Operations team Minimum REQUIRED Knowledge, Skills, and Abilities 5-8 years of work experience, preferably in a relevant role, such as Revenue Operations, Business Operations, or Management Consulting Project management experience with the ability to oversee timelines across a multitude of inter-related activities, hold teams accountable, and report progress to leadership Cross-functional experience with the ability to drive and meaningfully push teams towards deliverables and timelines Experience in strategic advisory and providing thought-partnership to business leadership; experience driving sales growth strategies is a huge plus!! Ability to create professional-looking presentations for both data readouts and business narratives People management experience is not required, but a nice-to-have. Looking for someone who can coach, inspire, and build up analysts and drive a collaborative and growth based culture > we value who you are as a person Strong analytical skills to look at large datasets, visualize and present data in meaningful ways Comfort with Excel & Powerpoint (or equivalent tools); Experience with SQL and data visualization tools is a nice-to-have Previous experience and/or subject-matter expertise in sales compensation design, territories, headcount, and quotas is a strong plus Ability to work with CRM (Salesforce) and other field tools for reporting / ops needs Willingness to learn and pick up new skills, and ability to receive constructive feedback Strong presentation and communication skills; experience building strong relationships with sales management and cross-functional team members Ability to navigate through and communicate complex and sometimes ambiguous situations effectively - verbally, in writing, and presentations Ability to thrive in an action-oriented, fast-paced, cross-regional, diverse, and dynamic work environment Benefits Competitive compensation Healthcare Transparent culture Learning and development opportunities Company events Free meals

About Glean We re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We re a diverse team of curious and creative people who want to help each other get big things done so we can help other teams do the same. Role Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry. What you will do and achieve Please note that this role will be dedicated to select customers and requires additional background screenings / clearances / training / certification , carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations. Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s) Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues Create and maintain customer-specific runbooks and knowledge articles Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users Educate customers on the use of Glean product features Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution Work closely with teams across Glean to drive product, process, and service improvements Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers support experience Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues. Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience Who you are Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience Key knowledge and skills required Must-haves Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure Must have experience in troubleshooting REST API issues Working experience on SSO, SAML, and OAuth along with network troubleshooting Able to fully document issues you manage and contribute to the support knowledge base Good-to-haves Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux Experience in using Github, Jira & Confluence Basic knowledge of LLM s and how GPT works

About Glean We re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We re a diverse team of curious and creative people who want to help each other get big things done so we can help other teams do the same. About the Role Glean is seeking an experienced Global People Technology Operations Manager to set up, lead, and scale our People Technology Operations and Shared Services function. The ideal candidate brings at least 10 years of experience in HR/People operations, technology, and shared services, with a proven record of establishing operational teams and processes from the ground up. This is a strategic, hands-on role reporting into the People function, enabling Glean s growth through technology, efficient processes, and best-in-class employee experience. Key Responsibilities Set up and operationalize the People Technology Operations and Shared Services function at Glean, including defining structures, OKRs, processes, tools, and reporting frameworks. Lead the identification, implementation, and governance of HR technology (such as HRIS, ATS, LMS, performance management systems), ensuring seamless integration into Glean s business systems. Own the delivery of core administration and transactional HR activities, including data management, employee documentation, HR helpdesk and query resolution ensuring accuracy, compliance, and best practice. Collaborate with People Business Partners, IT, Finance, Legal, and other stakeholders to optimize people processes, automate workflows, and enhance operational efficiency. Utilize data analytics and technology to drive actionable insights on people metrics and continuous improvement in service delivery. Lead, mentor, and develop a high-performing shared services team supporting the company s global operations. Ensure strong controls and compliance with statutory, legislative, and audit requirements related to people operations. Support onboarding, internal mobility, and offboarding activities with a focus on employee experience and process consistency. Develop and maintain documentation for all operational processes, create playbooks, and ensure team knowledge is current and scalable. Act as the SME for People Operations systems, processes, and change management in the company. Who You Are 10+ years of experience in People Operations, People Technology, Shared Services, or a related HR domain, ideally in high-growth, global organisations. Demonstrated success setting up and scaling People Technology Operations or Shared Services centers, preferably in a startup or multinational environment. Deep expertise in HR technology systems (HRIS, ATS, LMS, case management) and process automation. Strong understanding of Indian HR and payroll compliance; global experience is a plus. Analytical, data-driven, and process-oriented mindset with a bias toward continuous improvement. Excellent stakeholder management, project management, and cross-functional collaboration skills. Proven leader and people manager; able to build, motivate, and develop diverse teams. Exceptional communication skills, with the ability to influence at all levels and drive change across the organization. Experience working with and optimizing shared services models for scaling businesses. Entrepreneurial mindset; adaptable to ambiguity, with a focus on impact and delivery. This position is based in Glean s Bangalore office and may require occasional travel to other regional hubs. Glean values diversity and is committed to creating an inclusive environment for all employees. Note: Experience building functions from the ground up and prior exposure to both operational and strategic aspects of People Technology and Shared Services will be a significant advantage.

About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. About The Role Glean is building its technology and products in Palo Alto, California and in Bangalore, India, with engineering, product, and design teams operating in both locations. As a Lead for Product Management in Bangalore, you’ll lead product building processes, culture and coordination across the product teams in Bangalore. You will have direct management responsibility of product managers and designers in our Bangalore office and you will be responsible for specific product scopes, including their strategy, execution, and customer relationships. We’re currently a very lean product team, so you’ll have an outsized role in shaping both the product roadmap and the product team itself. As the PM Lead, you will have a sweeping view across Glean product suite and will focus on product craft and customer relationships to shape the future of Glean product suite. What You Will Do And Achieve Spending a lot of time with our customers to deeply understand their knowledge needs Developing key parts of our product roadmap, marrying customers’ needs with our product vision Coordinating horizontal product, design and talent processes such as product reviews, strategy, quarterly roadmap, resource allocation, hiring of PMs and designers, talent development and coaching. Empowering your team by giving context, setting direction, and building alignment Driving customer-focused decisions, clear prioritization, and efficient execution Coordinating cross-functionally with with leadership, go-to-market teams, and other key stakeholders across the company Building processes that will scale as our team and company go through rapid growth Who You Are You have 10+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning customer-facing surfaces and features as well as internal capabilities and services. Experience working on collaboration, productivity, or ML/ranking tools is a plus. You have hired and managed teams of product managers and designers. You have a strong technical background and excel at analytical thinking. You are an excellent written and verbal communicator. You have a proven track record of taking ownership, taking initiative, and delivering results. You collaborate effectively with cross-functional partners. You have a learning and growth mindset. You are mission-first and understand that your success is measured by your product and team’s success. You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. About The Role Glean is looking for Backend/Infrastructure engineers to build a highly performant, scalable, secure, permissions-aware system that makes all the relevant enterprise knowledge readily available to employees in all contexts of their work. The role provides ample opportunities to work on various aspects of building a modern cloud-native application stack using the latest best practices - examples of some technical challenges you can work on are building a scalable, reliable distributed system and underlying storage, a unified application framework and data model that makes it easy to index diverse sources of information, end-to-end aspects of security - application layer, platform layer as well as IT security, laser focus on making the experience feel instant, while at the same time balancing the system cost implications, and tooling for comprehensive monitoring and deployment of the system in multiple cloud environments. What You Will Do And Achieve Own impactful infrastructure problems from inception and architecture to production launch Write well thought out design documents and robust, high-quality and well-tested code Work collaboratively with a strong team to identify the most impactful projects we should be prioritizing in our roadmap Mentor more junior engineers or learn from battle tested ones Who You Are BA/BS in computer science, or related degree Minimum 2+ years of experience working on infrastructure for distributed systems or cloud-native applications Key Knowledge And Skills Thrive in a customer-focused, tight-nit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must A proactive and positive attitude to lead, learn, troubleshoot and take ownership of both small tasks and large features Strong coding skills (for example in Go/Python/Java/C++ etc) with an emphasis on designing for reliability and scale, and writing well-tested components Familiarity with cloud native development practices in GCP/AWS/Azure is a plus We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. About The Role Glean is building a modern knowledge assistant personalised to every employee in your organisation, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. We are looking for a Quality Assurance Engineer to assess the quality of our web application through Manual & Automation testing. You will be responsible for finding and reporting bugs and glitches with the initial level of RCA. You should have a keen eye for detail and excellent communication skills. Responsibilities Create, Execute and Maintain test plans thoroughly to qualify product releases and features Do initial RCA on bugs found using developer tools - network and console tabs, GCP server logs, SQL analysis etc Report bugs and errors using Jira with in depth details to help engineering team identify and fix the issue Help reproduce bugs raised externally Execute extended/edge cases around the main use case to help evolve the test plans Work with development team to keep Test plans up to date with new changes Contribute to the existing automation framework. Triage and fix failing tests and keep them up to date with product changes Requirements Proven 2+ years of experience as a Automation and Manual Tester, testing responsive web pages Experience in testing on different OS platforms and browsers Experience in testing RBAC/permission models a plus Working experience with tools like Jira, Chrome Developer tools etc. to report and troubleshoot errors Strong knowledge of web based applications workings Strong organisational skills and thoroughness in executing test plans Attention to detail and an analytical mind to come up with hard to find edge cases Experience working in agile teams with multiple product releases per week Comfortable working with Python or Java, Exposure to REST APIs is a plus Excellent communication skills Experience in testing mobile applications a plus BE/BTech/BSc in Computer Science, Engineering or a related field We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. About The Role Glean is looking for creative engineers to own and launch delightful user-facing features from inception to implementation, experimentation, launch, and continuous iteration. This is a high agency role that requires working with both frontend and backend codebases, in collaboration with product designers and fellow engineers, to build best-in-class experiences. What You Will Do And Achieve Build delightful user interfaces with Typescript and React.js Architect and implement RESTful APIs in Go, Java and/or Python that empower flexible and high-performance user experiences Write robust, maintainable code across the stack that’s easy to read, test, and scale Collaborate with cross-functional teams including design, product, and data to solve complex problems elegantly Mentor junior engineers or learn from seasoned, battle-tested ones Who You Are B.Tech / B.E in computer science, or related degree 5+ years of experience with a highly polished consumer grade React.js / Typescript app or full stack web application 2+ years of experience building and shipping scalable back-end systems Key Knowledge And Skills Passionate about using open web technologies (HTML5/CSS/JS) to build pixel perfect, zero-latency user interfaces Skilled in designing and maintaining distributed systems and CRUD services, with knowledge of SQL and/or NoSQL datastores Comfortable in TypeScript, or JavaScript and type-curious Comfortable or interested in mastering Golang, and/or Java for backend services Thrive in a customer-focused, tight-knit and cross-functional environment A proactive and positive attitude to lead, learn, troubleshoot and take ownership of both small tasks and large features We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

About Glean We’re on a mission to expand human potential to do extraordinary work. Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don’t we have that at work? And that was the beginning of Glean. Glean is the Work AI platform that connects and understands all your enterprise data, to generate trusted answers and automate work grounded in company knowledge. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. What’s the opportunity? Glean is looking for a highly-skilled SEO manager who can ideate, plan, and execute scalable SEO strategies. As an SEO Manager, you will be responsible for developing and implementing effective search engine optimization strategies to drive organic traffic and improve our online presence. This includes managing on-page optimizations, technical SEO, link building and analysing website analytics data for further improvements. If you have a knack for the search engine landscape (and beyond!) to unlock online marketing potential, we would like to hear from you. You will work with the Digital Marketing team to keep Glean at the forefront of Work AI and be able to directly contribute to the company’s growth and success. What will I be doing? Develop and implement comprehensive SEO strategies to meet growth objectives. Monitor and assess website performance using SEO tools and analytics platforms. Continuously track SEO traffic and rankings to understand search engine growth trends. Work with product, content, and digital marketing teams to create and enhance high-quality, SEO-driven content and manage the SEO content calendar for better organic visibility. Conduct link-building activities to secure quality links from reputable sources and manage toxic backlinks. Collaborate with marketing teams to integrate SEO into broader marketing initiatives for cohesive campaigns. What skills do I need? Bachelor's degree in Marketing, Digital Marketing, or a related field. Relevant SEO certifications from recognized platforms like Google, HubSpot, and/or Semrush. 3+ years of experience in an SEO managerial role or a similar SEO-focused position. Comprehensive knowledge of SEO best practices, search engine algorithms, and latest digital marketing trends, with an emphasis on B2B growth. Proficiency in SEO and analytics tools, including Google Search Console, SEMrush, Google Keyword Planner, and Google Analytics. Understanding of A/B testing, local SEO strategies, and SEO reporting tools. Experience in using content management systems (CMS) and website optimization platforms such as Webflow. Strong analytical skills to interpret data and make informed, data-driven decisions. Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

About Glean We’re on a mission to bring people the knowledge they need to make a difference in the world. Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don’t we have that at work? And that was the beginning of Glean. Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Job Description Glean is looking for a talented Quality Assurance Manager to join our rapidly expanding, VC-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. As the QA Manager, you would be responsible for all aspects of Quality Assurance at Glean, from setting up test strategies and processes to managing qualification of all product releases to building a world class QA team Responsibilities Develop a deep understanding of the product from both the customer’s perspective and its underlying technical principles and architecture. Collaborate with geographically diverse, cross-functional teams to define and implement the overall product testing strategy and processes. Manage the qualification of all product releases across environments Act as the voice of quality within the company, championing a metrics-driven culture of continuous improvement. Advocate for and rigorously incorporate quality best practices across the organization. Lead a QA team focusing on employee growth through: Career development Coaching and mentoring Guiding senior engineers to maximize their potential Defining goals and personal development plans Performing evaluations and collaborating with employees on objectives Retaining top talent Grow the team by building a diverse group skilled in both manual and automated testing across all relevant testing types. Implement checks and balances to ensure high-quality, productive work while preventing burnout through efficient time management. Drive the implementation and continuous improvement of test automation initiatives Requirements Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent; 10+ years of industry experience, including at least 2 years in QA management. Experience with SaaS enterprise software qualification on AWS, Azure, or GCP (preferred). Experience with fast-paced development cycles involving multiple releases per week. Experience building and maintaining strong quality practices and processes. Experience hiring, developing, and managing teams in various testing modalities (manual and automated). Hands on programming skills in Python or Java Deep understanding of testing framework architecture (page objects, custom assertions, reporting integrations) Strong experience with modern testing tools (Selenium, Playwright, Cypress etc) and API testing frameworks Experience in Search domain a plus We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

ABOUT GLEAN: We re on a mission to bring people the knowledge they need to make a difference in the world. Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don t we have that at work? And that was the beginning of Glean. JOB DESCRIPTION: Glean is looking for a talented Quality Assurance Manager to join our rapidly expanding, VC-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. As the QA Manager, you would be responsible for all aspects of Quality Assurance at Glean, from setting up test strategies and processes to managing qualification of all product releases to building a world class QA team RESPONSIBILITIES: Develop a deep understanding of the product from both the customer s perspective and its underlying technical principles and architecture. Collaborate with geographically diverse, cross-functional teams to define and implement the overall product testing strategy and processes. Manage the qualification of all product releases across environments Act as the voice of quality within the company, championing a metrics-driven culture of continuous improvement. Advocate for and rigorously incorporate quality best practices across the organization. Lead a QA team focusing on employee growth through: Career development Coaching and mentoring Guiding senior engineers to maximize their potential Defining goals and personal development plans Performing evaluations and collaborating with employees on objectives Retaining top talent Grow the team by building a diverse group skilled in both manual and automated testing across all relevant testing types. Implement checks and balances to ensure high-quality, productive work while preventing burnout through efficient time management. Drive the implementation and continuous improvement of test automation initiatives REQUIREMENTS: Bachelor s degree in Computer Science, Electrical Engineering, or equivalent; 10+ years of industry experience, including at least 2 years in QA management. Experience with SaaS enterprise software qualification on AWS, Azure, or GCP (preferred). Experience with fast-paced development cycles involving multiple releases per week. Experience building and maintaining strong quality practices and processes. Experience hiring, developing, and managing teams in various testing modalities (manual and automated). Hands on programming skills in Python or Java Deep understanding of testing framework architecture (page objects, custom assertions, reporting integrations) Strong experience with modern testing tools (Selenium, Playwright, Cypress etc) and API testing frameworks Experience in Search domain a plus

About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role Glean is looking for a talented Customer Solutions Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. As a trusted technical resource to the customer, you will drive technical expansion and both proactive & reactive support with our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry. What You Will Do And Achieve Own the implementation, customization, proactive and reactive support for Glean customers Provide first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users' search experience Educate customers on the use of Glean product features as needed Identify system and user health issues through analysis key metrics, devise a remediation plan and execute while coordinating and updating the customer when needed Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution Work closely with teams across Glean to drive product, process and service improvements Who You Are Communication: professional presentation and interaction skills with both customers and internal teams Project planning: plan and execute technical implementation of customer projects including configuration and customization with integrations to SaaS-based systems Self-motivated: proactive approach to delivering service to customers Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers Key Knowledge And Skills Problem solving: technical problem solving skills including ability to troubleshoot and isolate issues to their root cause Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure Must have experience on troubleshooting REST API issues Working experience on SSO, SAML and OAuth & network troubleshooting Should be able to document the issues and contribute to support knowledge base Knowledge on SQL/database, Basics Kunbernetes, Intermediate/Advanced Linux Good to have experience on using Github, Jira & confluence Basic knowledge on LLM and how GPT works is a plus We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. Key Responsibilities Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement And Documentation Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. Qualifications 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in R&D and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated and experienced leader with a passion for technical support, we encourage you to apply. Show more Show less

Shift Timings: Night Shift (4 PM – 1 AM IST) Job Summary We seek an experienced Order Management Analyst to build and streamline our order management processes in a fast-paced startup environment. This role will set up efficient workflows, manage data accuracy, and ensure smooth order execution. The ideal candidate will be a strategic thinker with hands-on expertise in process development, master data cleanup, and automation. Key Responsibilities Effective management of order management processes, ensuring efficiency and accuracy. Oversee end-to-end order processing, including order form validation, invoicing and cash application. Clean up and maintain accurate master data in ERP/CRM systems to enhance order accuracy and reporting. Collaborate with sales, finance, Accounts receivable, and customer support teams to resolve order discrepancies. Identify and implement process automation opportunities to streamline operations. Manage order-related escalations, troubleshoot issues, and implement corrective actions. Manage accounts receivable mailbox and customer portal. Establish KPIs to monitor order accuracy, processing speed, and fulfillment efficiency. Ensure compliance with company policies, industry standards, and regulatory requirements. Drive system enhancements and data governance initiatives to support business scalability. Required Qualifications & Skills Bachelor's degree in Business Administration, Supply Chain, or a related field. 5+ years of experience in the OTC (Order to Cash) Process. Experience working in a startup or high-growth environment, with exposure to process development. Strong background in master data management, data cleanup, and system optimization. Proficiency in ERP and CRM systems like Netsuite, Oracle, Salesforce, or similar platforms. Strong analytical skills with the ability to interpret data and drive decision-making. Excellent communication, leadership, and stakeholder management skills. Ability to work in a fast-paced, evolving environment with minimal supervision. Experience handling night shift operations is a plus. Show more Show less

Shift Timings: Night Shift (4 PM - 1 AM IST) Job Summary: We seek an experienced Order Management Analyst to build and streamline our order management processes in a fast-paced startup environment. This role will set up efficient workflows, manage data accuracy, and ensure smooth order execution. The ideal candidate will be a strategic thinker with hands-on expertise in process development, master data cleanup, and automation. Key Responsibilities: Effective management of order management processes, ensuring efficiency and accuracy. Oversee end-to-end order processing, including order form validation, invoicing and cash application. Clean up and maintain accurate master data in ERP/CRM systems to enhance order accuracy and reporting. Collaborate with sales, finance, Accounts receivable, and customer support teams to resolve order discrepancies. Identify and implement process automation opportunities to streamline operations. Manage order-related escalations, troubleshoot issues, and implement corrective actions. Manage accounts receivable mailbox and customer portal. Establish KPIs to monitor order accuracy, processing speed, and fulfillment efficiency. Ensure compliance with company policies, industry standards, and regulatory requirements. Drive system enhancements and data governance initiatives to support business scalability. Required Qualifications & Skills: Bachelors degree in Business Administration, Supply Chain, or a related field. 5+ years of experience in the OTC (Order to Cash) Process. Experience working in a startup or high-growth environment, with exposure to process development. Strong background in master data management, data cleanup, and system optimization. Proficiency in ERP and CRM systems like Netsuite, Oracle, Salesforce, or similar platforms. Strong analytical skills with the ability to interpret data and drive decision-making. Excellent communication, leadership, and stakeholder management skills. Ability to work in a fast-paced, evolving environment with minimal supervision. Experience handling night shift operations is a plus.

About Glean We re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We re a diverse team of curious and creative people who want to help each other get big things done so we can help other teams do the same. Were backed by some of the Valleys leading venture capitalists including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management: Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management: Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement and Documentation: Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. Qualifications 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in RD and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated and experienced leader with a passion for technical support, we encourage you to apply.

About Glean We’re on a mission to bring people the knowledge they need to make a difference in the world. Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don’t we have that at work? And that was the beginning of Glean. Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. We’re a diverse team of curious and creative people who want to help each other get big things done, so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Job Duties and Responsibilities Support sales teams with day-to-day deal desk processes and operational requests Engage with systems and other cross-functional teams to prioritise business requirements, oversee timelines, test and rollout major business-impacting updates Drive continuous process improvements and automations that can bring scale to how we operate Report and analyse key business performance metrics to be utilised for ad-hoc requests. Quarterly business reviews Work on strategic projects, pilots, and cross-functional that evolve our go-to-market plan; provide in-depth data-driven recommendations to operations, finance, and sales leadership Engage in quarterly and annual planning activities as needed - ranging from headcount, compensation, target setting, etc. Be a thought partner to the Sales & Success team and be a subject matter expert within the Sales Operations team Minimum REQUIRED Knowledge, Skills, and Abilities 1-3 years of work experience, preferably in a relevant role, such as Revenue Operations, Business Operations, or Management Consulting Strong analytical skills to look at large datasets, visualise and present data in meaningful ways Comfort with Excel & Powerpoint (or equivalent tools); SQL / Tableau is a nice-to-have Ability to work with CRM (Salesforce) and other field tools for reporting/ops needs Willingness to learn and pick up new skills, and ability to receive constructive feedback Experience working with cross-functional teams and leadership, especially sales management and executives Strong presentation and communication skills; experience building strong relationships with sales management and cross-functional team members Ability to navigate through and communicate complex and sometimes ambiguous situations effectively - verbally, in writing, and in presentations Ability to thrive in an action-oriented, fast-paced, cross-regional, diverse, and dynamic work environment

About Glean Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work. Role Description Glean is looking for an energetic, creative, ambitious, and data-driven Sales Development Representative (SDR) Leader to play a key role in setting up and scaling our Bangalore team. You will own the day-to-day responsibilities of building and leading a high-performing team of SDRs from the ground up. From recruiting, to coaching, to delivering on KPIs - you will have an opportunity to shape our Business Development processes. What You Will Do And Achieve Lead a team of SDRs to generate pipeline and create qualified opportunities for our Sales Development team with market experience in APAC (not just India) or EMEA or North America. Recruit, coach, and mentor SDRs on the floor - shadowing, role plays, process improvement, and performance reporting in recurring 1:1s. Build repeatable training for the SDR team in sales skills and product/industry understanding Consult with Glean’s GTM leadership to build and execute on a strategic growth plan Enable the team with company standard sales methodologies Leverage creative marketing and sales tactics to help the global SDR team prospect and engage with multiple buyer personas Define, manage, and optimize KPIs and metrics by which the SDR team will be measured. Manage SDR reports and dashboards Work in collaboration with GTM Leadership teams to develop effective messaging to convert inbound interest into qualified pipeline Work with the Marketing team to provide feedback on MQLs and campaigns Ensure team members are adhering to Glean's values, driving diversity and inclusion practices Foster an amazing culture for the SDR team rooted in respect, honesty, and transparency Develop scalable sales systems and processes that drive predictive revenue growth Develop specific and targeted sales goals, and implement tactics to accelerate growth Continuously evaluate and optimize results, and make KPI/data-driven recommendations Minimum REQUIRED Knowledge, Skills, And Abilities 5+ years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record of exceeding goals Minimum of 2 years of experience leading sales development teams with a proven track record of exceeding team goals in an outbound sales environment Startup and SaaS experience is a big plus! Proficiency with Salesforce and other sales enablement tools (i.e. Orum, Lusha, Seamless, Outreach, Sales Navigator) Proven data-driven results - you should know your results and brag about them! Validated experience in building and scaling an SDR or BDR team A passion and excitement for hiring, with a thoughtful approach to team planning and development A love for making an impact and supporting your team’s professional and personal growth The ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency Passion and curiosity around technology with an ability to comprehend and articulate value points to customers and team members The desire to work in a fast-paced, “do what it takes” startup culture! Benefits Competitive compensation Medical Insurance coverage Flexible work environment and time-off policy Company events A home office improvement stipend when you first join Wellness stipend Cab facility provided Healthy lunches and dinners provided daily We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

About Glean Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work. About The Role Glean is looking for Tech Lead Managers who will pave the way for our hyper growth phase. With a robust product strategy anchored in our Assistant vision, we are entering an ambitious product and team growth phase. We need engineering leaders who will build world-class software systems, uphold our cultural values of being fast-paced and customer-driven, build a top-notch team, and ensure solid execution in a highly collaborative environment. You Will As a Tech Lead Manager at Glean, you will be pivotal in leading our engineering team to build and enhance our cutting-edge platform. Key responsibilities and achievements include: Lead and mentor a team of software engineers to deliver high-quality, scalable, and reliable software solutions. Drive the development and execution of engineering initiatives aligned with Glean's strategic objectives. Collaborate closely with cross-functional teams to define product requirements, prioritize features, and ensure timely delivery. Foster a culture of innovation, collaboration, and continuous improvement within the engineering organization. Champion best practices in software development, quality assurance, and project management to drive operational excellence. Contribute to Glean’s technical vision and roadmap, ensuring alignment with industry trends and customer needs. Serve as a technical advisor to senior leadership, providing insights and recommendations on technology investments and initiatives. About You You have 7+ years of experience in software engineering, with a proven track record of leading high-performing teams. You possess deep technical expertise in Design/Architecture and distributed systems. You have strong leadership skills and a demonstrated ability to inspire and motivate teams to achieve ambitious goals. You are a strategic thinker passionate about driving innovation and leveraging technology to solve complex problems. You have excellent communication and interpersonal skills and can collaborate effectively with stakeholders at all levels. You thrive in a fast-paced, dynamic environment and are comfortable navigating ambiguity and driving change. Join us at Glean and be part of a talented team shaping the future of knowledge work with AI-driven solutions.

About Glean Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work. About The Role Glean is looking for Tech Lead Managers who will pave the way for our hyper growth phase. With a robust product strategy anchored in our Assistant vision, we are entering an ambitious product and team growth phase. We need engineering leaders who will build world-class software systems, uphold our cultural values of being fast-paced and customer-driven, build a top-notch team, and ensure solid execution in a highly collaborative environment. You Will As a Tech Lead Manager at Glean, you will be pivotal in leading our cloud platform engineering team to build and enhance our cutting-edge platform. Key responsibilities and achievements include: Lead and mentor a team of software engineers to deliver high-quality, scalable, and reliable cloud software solutions. Drive the development and execution of cloud platform engineering initiatives aligned with Glean's strategic objectives. Collaborate closely with cross-functional teams to define product requirements, prioritize features, and ensure timely delivery. Foster a culture of innovation, collaboration, and continuous improvement within the engineering organization. Champion best practices in cloud software development, quality assurance, and project management to drive operational excellence. Contribute to Glean’s technical vision and roadmap, ensuring alignment with industry trends and customer needs. Serve as a technical advisor to senior leadership, providing insights and recommendations on technology investments and initiatives. About You You have 7+ years of experience in software engineering, with a proven track record of leading high-performing teams. You possess deep technical expertise in Design/Architecture and cloud distributed systems. You have strong leadership skills and a demonstrated ability to inspire and motivate teams to achieve ambitious goals. You are a strategic thinker passionate about driving innovation and leveraging technology to solve complex problems. You have excellent communication and interpersonal skills and can collaborate effectively with stakeholders at all levels. You thrive in a fast-paced, dynamic environment and are comfortable navigating ambiguity and driving change. Compensation & Benefits Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.