Customer Specialist

About us:
The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale, Multiplier is at the forefront of this change By removing barriers and simplifying global hiring, were creating a level playing field where businesses and individuals (like you) can compete, grow, and succeed, regardless of geography, Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity, Were backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team The future is borderless Lets build it together, Key Requirements KRA: (Key Responsible Areas) o Meet Team key performance metrics of 1 hour response time and 6 hour resolution time, o Ensure that daily open tickets per agent are at 0 Function(LOB): o Examine, review and process documents/ orders/ files/ cases allocated as per set timelines o Identify process related scenarios, perform proactive analysis around it and propose a solution for process improvement/ automation o Provide inputs for knowledge checks & collaborate with stakeholders to drive the outcomes o Good understanding on EWS (early warning signals) mechanism o Liaise with Stakeholders from other teams to drive efficiency based tasks o Good with Business report understanding Tools & Skills (Preferred) MS office, Process applications CRM, Zendesk Preferred knowledge: Power BI & SQL Candidates from EOR or Payroll Company is a plus, What We Offer: High-impact role with the chance to play a key role in a rapidly growing company, Full autonomy in your role, along with the freedom to work in a hybrid model, Work with a passionate, energetic, and diverse team, Competitive benefits, recognition programs, and career development opportunities, Comprehensive health insurance coverage for you and your familys well-being, Generous holiday policy, A company that genuinely invests in your professional success, Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status