Job Description Who We're Looking For Join our dynamic International People Partner team as we expand our presence in the APAC region! We are seeking a passionate Senior People Partner (India) to be based in Pune , where you will play a vital role in supporting all functions within our India team and in particular our Product Development team as they build out their team in India. Reporting directly to the Director of People Partners (APAC) in Singapore, you will be at the forefront of our growth journey. We are looking for someone who is not only authentic and attentive to customer needs but also possesses a strong commercial mindset. Your ability to build meaningful relationships, offer constructive challenges, and elevate those around you will be key to your success in this role. As an integral member of our global HR Business Partnering team, you will help shape our people strategy and drive impactful initiatives across the organization. What You'll Be Doing Drive the expansion of our new entity in Pune, while also serving as the regional lead for Bangalore. This role involves significantly scaling our presence in India and acting as the primary People & Partner (P&P) representative in the region, ensuring effective communication and collaboration to support local initiatives and provide insights into P&P operations. Collaborate with the Vice President, Software Engineering India and management across the region to offer guidance and recommendations, while closely coordinating with the wider P&P team on the implementation of projects and initiatives such as employee surveys and annual reward planning. Ensure compliance with local laws, regulatory requirements and compliance as needed Lead initiatives and create opportunities locally to foster a collaborative and ‘fun’ performance based culture. Act as a point of contact for employees and the business in providing guidance and support on employee relations matters (in close partnership with both APAC P&P and Employee Relations teams). Point of contact for regional center of excellence questions: talent and development, employee relations, total rewards etc. Develop and analyze HR Data and reports, recommend appropriate actions for continuous improvements locally e.g. employee engagement surveys. Deliver effective training sessions to the local team, ensuring that all members are equipped with the necessary skills and knowledge to excel in their roles. What you bring to the role An experienced HRBP and senior strategic HR Generalist with demonstrable experience developing, refining and implementing a positive employee experience. Prior experience in establishing and scaling operations in India is highly advantageous, as it will contribute to the successful development of our new entity in Pune and enhance our regional leadership in Bangalore. Strong mindset for continuous improvement and exceeding internal customer expectations. Demonstrated ability to work and collaborate effectively across global teams, navigating diverse cultures, time zones and business practices to drive results. Ability to influence and develop relationships. Sound understanding of Indian Labor Laws and HR best practices. Strong background in employee relations matters such as disciplinary processes and investigations. Ability to maintain, understand and respect confidentiality and handle sensitive situations with excellent judgment and discretion. What’s the team like? The team is distributed globally and works across multiple time zones and works with stakeholders across the business. Our day to day objectives are currently focused on working side by side with senior leaders to support them as leaders and create HR solutions at scale that support the business during this exciting time of growth and expansion. And finally, it's a team full of good humans who pride themselves on their work and their team ethos. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Who we're looking for Do you love building Workday integrations and solving HR application problems? Believe there is a better way to scale and build systems to support the best employee experience? We have just the role for you! We are looking for an integration expert to join our Employee Experience Applications team. Someone who thrives in a multi-project, fast-paced, and lively environment. You will partner with our People & Places (P&P) organization and other business partners to make our systems and processes simpler and more effective. What you'll be doing Design and build Workday integrations across Zendesk’s Workday modules Partner closely with the People Ops and Payroll organization to understand their needs and collaboratively improve the employee experience Coordinate day-to-day Workday integration tickets and maintenance Manage time, expectations, and delivery of several concurrent projects What you bring to the role Communicate technical Workday concepts to our business partners Translate ambiguous or incomplete requirements into technical solutions Write clear documentation for designs, project planning, and testing Follow change management and SOX-related policies Basic Qualifications 4+ years of Workday integration experience and other Human Resources (HR) applications in a growing enterprise (required) 3+ years in Workday Studio, Reporting (RaaS), CCBs, PICOF, and Document Transformation integrations, and Workday Custom Reports (required) 3+ years experience with Workday HCM, Security, US Payroll, International Payroll, and Benefits modules (required) Familiarity with BIRT, PECI, and Document Transformation Experience with SOAP and REST APIs, XML, XSLT Preferred Qualifications Previous Workday data migration (conversion) experience Analytical approach to problem solving and understanding system interdependencies Positive relationship building and communication skills with employees at all levels of the organization and the ability to manage relationships with external parties Please note that Zendesk can only hire candidates who are physically located and plan to work from Maharashtra. Those living outside of Maharashtra, must be willing to relocate and live and work in Pune, Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies. Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency! What You Get To Do Every Day Lead the design and development of complex, scalable frontend features to modernize our largest monolithic application using React, Redux, TypeScript, and GraphQL. Collaborate closely with a diverse group of teammates including product managers, designers, backend engineers, and other stakeholders to deliver exceptional user experiences that make a real difference. Own the frontend architecture and promote best practices around component design, state management, and performance optimization. Mentor and support engineers at all levels, fostering an inclusive culture of learning, growth, and technical excellence. Conduct thoughtful code reviews and champion high standards for code quality, testing, and documentation. Identify and address frontend performance bottlenecks, accessibility considerations, and usability challenges to ensure our products are robust, inclusive, and accessible to all users. Influence product and technical roadmap decisions with a focus on sustainability, scalability, and maintainability of frontend systems. Advocate for and evangelize modern frontend development practices across the engineering organization. What You Bring To The Role 4 to 7+ years of professional experience specializing in frontend software development, ideally within SaaS or large-scale web applications. Deep expertise in JavaScript, TypeScript & GraphQL, with strong experience in React and its ecosystem (Redux, React Router, hooks, etc.). With a strong understanding of frontend architecture, component-driven development, and state management patterns. Experience with frontend performance tuning, accessibility standards (WCAG). Passion for writing clean, maintainable, and well-tested code, including unit, integration, and end-to-end tests. Proven ability to lead technical discussions, make architectural decisions, and mentor engineers with empathy and clarity. Comfortable working in Agile teams that value collaboration, open communication, and continuous feedback. Excellent verbal and written communication skills, able to explain complex technical concepts in an approachable way. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description We are seeking a Sr. Staff Software Engineer to join our full-stack team in Pune. As a senior-level technical leader within the team, you'll lead the charge as the technical leader behind one or more essential components of our systems, boasting a comprehensive understanding of every aspect. Your track record of delivering top-tier solutions sets you apart, showcasing your wealth of experience, depth, and responsibility. Leading by example, this role requires mentoring junior and senior engineers, setting technical standards, and ensuring successful project delivery. Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What You’ll Be Doing Solve real business needs at large scale by applying your deep technical knowledge and analytical skills B uild high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Collaborate with architects and product managers to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our customers. Troubleshoot complex problems across interconnected systems, demonstrating a strategic approach to technical challenges Lead all software lifecycle phases, from discovery to rollout, focusing on feature performance Act as the Tech Lead within the team, mentoring and guiding junior and senior engineers, promoting growth and expertise, and ensuring effective technical leadership. Minimum Qualifications What you bring to the role BS/MS in Computer Science or related majors, or equivalent experience. 12+ years of professional software development experience, with a proven track record of technical leadership and decision-making Strong analytical and problem-solving skills with a demonstrable bias toward action. Strong proficiency with Ruby on Rails is a must have for this role. Deep understanding of distributed computing principles, data architecture, and scalable system design. Preferred Qualifications Familiarity with relational data stores like MySQL and Aurora, and systems like MySQL, ElasticSearch, Redis. Experience with event-driven, distributed architecture using Kafka. Excellent verbal, written, and interpersonal communication skills Self-motivated with a strong propensity for action, results and continuous improvement Ability to thrive in high-energy, fast paced, rapidly changing environments Tech Stack Frontend is primarily written in React (transitioning to Typescript) with a bit of Ember.js. Usage of Apollo for frontend data handling, REST APIs, and a GraphQL API gateway in Java. Backend server built on Ruby on Rails. About Zendesk’s Product Development Center of Excellence in Pune Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles. As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. Within APAC SRE, our focus is on engineering quality solutions that solve Zendesk’s reliability and observability needs. Additionally SRE’s will keep an ever-watchful eye on our systems capacity and performance. SRE's culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow. About Zendesk’s Product Development Center of Excellence in Pune Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles. As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk. What You’ll Be Doing Engage in and improve the whole lifecycle of service, from inception and design, through to deployment, operation and refinement. Provide and institute proven practices around reliability, remediations, and incident management Build vital and efficient tooling to lower the barrier of entrance for engineering teams to plug in and enjoy the benefits of Reliability Provide guidance to engineering teams reliability standards to help proactively identify and resolve issues before they become incidents Rapidly understand issues with our products and help teams to optimally solve customer-impacting incidents Architect highly reliable production-grade platforms that enhance the reliability ideology Analyze the shortcomings of existing systems and propose alternatives Mentor across teams enabling technical decisions based on proven methodologies driving towards infrastructure perfection and high availability software Required Experience 7+ years as a Software Engineer or Site Reliability Engineer in a technical leadership role The ability to lead, partner, and collaborate cross-functionally across an engineering organization Experience with Javascript, Python, Ruby, Scala, and React frameworks Experience architecting, improving, and operating reliable distributed platforms Experience with AWS, infrastructure, cloud-native software design, backend systems, and Kubernetes Experience building for and supporting a polyglot programming and datastore environment Enjoyment from helping others learn and improve through pairing, code review, tech talks, etc. Preferred Requirements Experience in DevOps, terraform or other similar tooling experience desirable Application support practices and procedures for critical platforms Application monitoring and profiling tools (e.g. Sentry, Datadog, Prometheus) Managing applications on cloud platforms, preferably AWS Experience using high scale telemetry systems is a plus Tech Stack Our product code is both monolith and microservices written in Ruby on Rails, Java, Scala and Go. Most of our automation is written in Python or Ruby. We run on AWS, Kubernetes, Vault and Spinnaker. Our backends are mostly AWS Aurora with some RDS, Redis, Dynamo and Mongo Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $1 Billion company with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making. Our business uses some third party applications embedded within our customer data flows, each generating their own unique data. We are looking for a leader to bring a product mindset to own, manage, scale, and curate customer data generated in third party applications to make it useful, relevant, and available not only to our many analyst teams, but integrated with other applications. Unlocking the power within our application data is only possible after truly identifying how analysts and other systems will consume the data. Fortunately, we have a strong framework in place to support the existing data model and can adapt to updated model(s) as our business evolves. The individual in this role will influence how we represent customer data in multiple systems. Who you are: Empathetic to the analytic needs of business stakeholders, product owners, engineers, and analysts, the right candidate has the ability to translate data requirements into usable, practical solutions to satisfy those requirements Adheres to established protocols but can adapt to change as needed Willing to improve existing system, make recommendations, and is not afraid to challenge what we think to be true Deep passion for accuracy and validation to verify transformations Action and results oriented, can lead work independently and across teams What you get to do everyday: Communicate with business teams, product owners, analysts, engineers and other data consumers to determine data needs Prioritize new data and integration requests and develop necessary processes to effectively meet demand Own the solution integrations and be their champion Engage with users to ensure shared success and deeper insights (anticipate needs) Practice good data hygiene, data management controls, and implementation standards Develop operational playbooks/runbooks (artifacts) to support integrations developed and improve consistency, scalability, and resilience Develop processes that validate, automate and scale transformations in reporting layer Provide regular updates for technical and non-technical stakeholders Own, manage, and publish your product s roadmap for stakeholders What you bring to the role: Self-motivated and driven by the purpose outlined above. Eager to be a leader at Zendesk in understanding how data products needs to be consumed by our organization Strong communication skills, both written and verbal, and an ability to listen and understand root needs across many different business units Deep desire to make your partners successful when using your solutions Demonstrated ability to document schemas, data models, data dictionaries, etc. Strong process and operational / organizational capacities - es is able to handle complex intake from from multiple stakeholders, identify / track / mitigate delivery blockers, and facilitate understanding of delivery status Able to manage and follow up with a large number of stakeholders, technical and non-technical Experience with relational and columnar database stores (e.g. BigQuery, Snowflake) Data modeling and data architecture knowledge (design patterns, integration patterns) Intermediate SQL skills but high level of comfort working with structured data, schema documentation, entity relationship diagrams, and analytical database concepts High level of comfort with common SaaS web applications (Salesforce, Zuora, Oracle, Adobe, etc.) and similar technologies, and related concepts around importing and exporting data into those systems 4+ years experience in a similar role Bachelor s Degree or equivalent

Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Engineer with Adobe experience to join our growing curation engineering team. This role will be supporting the Zendesk Marketing organization to more effectively use data and marketing tools to engage with our customers. You ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices to maintain the foundation data layer serving as a single source of truth across Zendesk . You will be primarily developing Data Solutions in Adobe AEP Real-Time CDP. What you get to do every single day: Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models Serve as Data Model subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately Serve as a platform expert in Adobe Experience Platform Real-Time CDP. Provide deep domain expertise in digital marketing, Adobe technology stack, and data infrastructure, with a broad knowledge base in digital marketing Strategize, architect, and document a scalable RTCDP (Real time CDP) implementation, tailored to business needs Lead technical delivery; provide guidance to Data Engineers Support the implementation of proper data governance Optimize CDP processes by refining naming conventions, enhancing data modeling, and implementing best practices for data quality testing. Build and Promote best engineering practices in areas of version control system, CI/CD, code review, pair p rogramming Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery Work with data and analytics experts to strive for greater functionality in our data systems What you bring to the role: Basic Qualifications Overall 5+ years of experience in software development and high-volume enterprise systems. Hands-on experience configuring Adobe Experience. Platform RTCDP, including creating schemas, ingesting data from a variety of sources, configuring identity resolution, and connecting destinations for activation Experience with Adobe Tags (formerly called "Launch ) and AEP WebSDK implementation Strong understanding of customer data platforms and the modern data infrastructure Experience with Adobe Target and Data Distiller a plus 7+ years of data engineering experience building, working & maintaining data pipelines & ETL processes on big data environments 5+ years of experience in Data Modeling and Data Architecture in a production environment 5+ years in writing complex SQL queries 5+ years of experience engineering and building data pipelines. Integration with 3rd party API SaaS applications Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Ability to work closely with marketing stakeholders, analysts, and other data engineers to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams Preferred Qualifications Extensive experience with Adobe AEP RTCDP Experience with marketing automation tools a plus Integration with 3rd party API SaaS applications Good Knowledge in modern as well as classic Data Modeling - Kimball, Innmon, etc Demonstrated experience in one or many business domains What does our data stack looks like: ELT (Bigquery, Snowflake, Fivetran, dbt, Airflow, Kafka, Adobe) BI (Tableau, Looker) Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

As a Zendesk Identity Access Management (IAM) Engineer you will be responsible for designing, configuration, testing, implementation, and maintaining systems and solutions that control access to the organizations resources, sensitive information, and data. The primary goal of this role is to ensure that only authorized individuals have access to these resources, while preventing unauthorized users from gaining entry. What you get to do every day as an IAM Engineer Day to day management and monitoring of Identity management tools and Public Cloud tooling (e.g., MFA, Security Token, OAUTH, AWS, Okta, Atlassian, and BigFix) and maintains appropriate configurations and access policies. Direct experience administering IAM related SaaS applications. Review and lead the gathering of business, functional and technical requirements for establishing an Okta Identity platform. Review updates and new features of Okta and make recommendations for implementation to the environment. Defines and enforces business process strategy, entitlement and access management Manages app integration requests including SSO and User Lifecycle Management Manages IDM environment including all related processes, Access Groups, Service accounts, Sandbox access, API configuration. Proactively identify & resolve IAM lifecycle management related issues Work with stakeholders and other team members to clarify business requirements, remove roadblocks and gain alignment while adhering to internal governance processes while. Works with business partners to gather information and requirements. Defines Scope, and works to identify potential issues / limitations capabilities, recommends solutions and drives work to completion Maintains and reviews existing processes. Works to continuously update and improve end to end processes. Maintains and reviews IAM documentation ensuring all documentation is kept up to date with current Zendesk IAM policies and procedures. Translates requests from Business partners into Jira Stories and Epics What you bring to the role: 1-3 years experience in an IT Operations role or educational equivalent; ideally in CS/IS or holds Bachelors degree. Strong understanding of day to day management of Okta for group and user management, app provisioning tasks, app intake and deprecation, etc. Working knowledge of all main areas of the Okta product including Identity Engine, Universal Directory, and Adaptive MFA. Working knowledge of Cloud Authentication and Access management Services. Possess a solid understanding of identity management and security policy concepts, protocols, and best practices Direct experience administering IAM related SaaS applications. Hands-on experience integrating applications with Okta SSO (SAML, OIDC, SWA, Etc.) Able to effectively present SSO concepts to stakeholders with various levels of technical understanding Working knowledge of Okta Workflows and high level programming concepts is a plus. Works well across geographies/timezones as a member of a global organization. Availability during normal business hours with flexibility based on business requirements, must be able to travel 10% of the time Value & Organizational Skills Excellent verbal and written communication skills Passion for continuous learning and professional growth. Able to make difficult and quick decisions daily with limited supervision and often with competing priorities and varying degrees of urgency. Possess a passion for continuous learning and professional growth. Recognizes and adjusts communication style to account for a diverse global workplace. Highly developed negotiation, facilitation and consensus building skills. Preferred Okta Certified Administrator or higher Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

Sr. Scrum Master - Information Technology Location - Pune India Zendesk is a global SaaS company and our products help businesses have meaningful and engaging interactions with customers. We are currently seeking a qualified and driven Senior Scrum Master to support our Enterprise Business Applications and Development teams within the Information Technology (IT) organization. This role will partner with the Financial Applications delivery teams and other teams across the organization. As a Sr Scrum Master, you will be pivotal in fostering an innovative, agile environment that brings out the best in our delivery teams. Leveraging your knowledge and experience in Agile / Scrum methodologies, youll maintain the teams focus on delivery goals and will facilitate continuous improvement across all processes. You will help progress our Agile maturity and drive transformational change to increase our effectiveness. Responsibilities Perform the duties of a Sr. Scrum master for two or more scrum teams using a Product Delivery structure to support teams with agile delivery practices working on complex cross functional programs and projects. Responsible for running effective Sprint Cycles. This includes facilitating Scrum events, using artifacts and metrics effectively, coaching team members while ensuring cross-team coordination, driving development and project management activities through the development life cycle, and building a safe environment where problems can be raised without fear. Organize and facilitate scrum events including sprint planning sessions, retrospectives, demo/reviews, release planning, scrum of scrums and other related activities. Facilitate Roadmap development and assist in Product Backlog planning, refinement and management. Communicate and coordinate with the Scrum Team Members, Stakeholders, management and other individuals, to build successful partnerships across the organizations. Facilitate, track and communicate sprint cycle progress via information radiators (Scrum Boards, burndown charts, etc.) Proactively participate in developing and maintaining team standards, assist teams with making the appropriate Sprint Backlog commitments, and drive elimination of impediments/blockers all while shielding the Team from distractions and interferences. Encourage active participation from all team members and ensure teams are applying and practicing core agile values and adhering to the standards and principles. Take ownership and accountability for teams to continuously improve and coach on delivery processes and best practices. Must be a team player with the ability to build positive relationships and work within a thoughtful, collaborative environment, constructively facilitate team success, and consistently deliver business value. Qualifications BA/BS degree or equivalent work experience Certified Scrum Master (CSM) accreditation 6+ years knowledge and work as an active Scrum Master 6+ years Project management Experience Experience in Agile transformation in large scale organizations Experience supporting delivery teams in an Information Technology organization Experience practicing Scrum and Kanban, and possess a strong knowledge on Agile principles Experience running multiple scrum teams simultaneously Experience working in or with development teams Experience using JIRA and Confluence Experience developing, managing, and coaching teams Fluent in English Experience working with globally distributed teams and able to work across multiple time zones Preferred Qualifications Experience supporting delivery teams responsible for Financial Applications Have Project Management experience and a solid background in driving scrum processes, risk management, tracking dependencies, and conflict resolution techniques Experience delivering software products through all stages of the Software development Life Cycle (SDLC), specifically working within an Agile environment in the Software as a service (SaaS) market. Comfortable with ambiguity and fast changes with an ability to adapt as needed Possess a toolkit of various methods , strategies, experience, and coaching capabilities to drive the type of environment that works for both the teams and the organization. Strong leadership, time management and problem-solving skills with the ability to influence and lead others. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesks Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk s use of your personal information.

Job Description We are looking for a Senior Business Systems Analyst to take the lead in optimizing Slack Enterprise Grid and other collaboration tools that power productivity and collaboration across our organization. In this role, you will lead support the development and execution of our strategy for Slack Enterprise Grid and other collaboration tools. You will optimize workflows, enhance cross-functional collaboration, and drive process improvements. Key responsibilities include developing governance frameworks, managing change initiatives, and ensuring compliance with security and data policies. You will work closely with IT, security, and compliance teams to manage risk and incident response while leveraging user feedback and collaboration trends to identify automation and efficiency opportunities. Through strategic planning and continuous innovation, you will align collaboration tools with business goals and evolving organizational needs. What You'll Be Doing Serve as the primary lead for Slack Enterprise Grid and other collaboration tools as needed (e.g., Asana, Lucid Spark), driving strategic enhancements and user adoption. Collaborate with business partners and leadership to align tool capabilities with business needs, optimizing workflows and improving cross-functional collaboration. Develop and implement governance frameworks for Slack and other platforms, ensuring policy compliance, security, and alignment with organizational objectives. Lead change management efforts to support the rollout of new features, best practices, and integrations, ensuring user adoption and minimal disruption. Conduct ongoing analysis of tool usage, gather user feedback, and identify opportunities to improve platform performance and engagement. Define and monitor key performance indicators (KPIs) to assess the business impact of collaboration tools and drive continuous improvements. Maintain a feature request and process improvement backlog, prioritizing enhancements based on business impact and user needs. Establish and oversee a standardized approach to license management, application renewals, audits, and reporting. Partner with IT Security and Compliance teams to manage risk, incident response, and security protocols related to Slack and other tools. Stay current with industry trends, emerging Slack features, and innovative integrations (e.g., AI-powered bots, automation tools) to enhance productivity. Develop personas and use cases to guide Slack governance, automation, and customization based on real employee needs. Facilitate cross-functional stakeholder meetings to ensure collaboration tools support business goals and drive alignment on governance updates and improvements. Basic Qualifications What You Bring to the Role Experience 6+ years in business systems analysis or IT project management. Experience with Slack Enterprise Grid, including workspace administration, governance, and integrations. Experience with project management software like Smartsheet, Asana, or Jira. Understanding of software license terms and the ability to manage software inventories effectively. Proficiency in maintaining accurate records of software licenses, renewals, and usage. Technical Skills Knowledge of SDLC and IT project management methodologies (Agile, Scrum, Waterfall). Skill in analyzing and documenting business processes and requirements. Experience defining and measuring KPIs for collaboration tool usage and business impact. Experience with automation tools, scripting (Python, JavaScript, etc.), and API integrations. Proficiency in tools like Looker, Power BI, or Excel for creating graphs, charts, and dashboards that effectively communicate data insights. Skills in extracting data from large datasets to identify patterns and trends. Ability to analyze data, question assumptions, and interpret results to make informed decisions. Communication Skills Excellent verbal and written communication abilities. Effective interpersonal skills for team collaboration and stakeholder management. Ability to engage with leadership and influence decision-making regarding Slack governance and enhancements. Preferred Qualifications Collaboration Platform Expertise: Advanced knowledge of Slack, including automation, governance, security, and integration capabilities. Experience optimizing Slack for enterprise-scale collaboration and productivity. Strategic Planning & Implementation Ability to develop and implement governance frameworks and policies for Slack. Experience evaluating and rationalizing collaboration tools to enhance productivity. Strong ability to define and track key performance indicators (KPIs) to measure collaboration tool impact. Change Management & Leadership Proven ability to lead change management initiatives for Slack and other collaboration tools. Experience developing training programs, documentation, and best practice guidelines for end-users. Analytical & Problem-Solving Skills Ability to conduct in-depth analysis of collaboration tool usage, identify inefficiencies, and drive improvements. Critical thinker with strong problem-solving skills and a passion for enhancing business processes through technology. Communication & Collaboration Strong collaboration skills with IT, security, compliance, and business stakeholders. Ability to engage with leadership and influence decision-making regarding Slack governance and enhancements. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description Who we're looking for We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems. Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization. Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. Use a combination of standard functionality and custom development to solve business problems. Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications. Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work in integration between Salesforce and Zuora using Workato middleware. Work with the Renewals Team to continuously improve the renewals processes. Work with the GTM team to implement approval processes in the system. Work on implementation of overall quoting strategy and Conga generated documentation. What you bring to the role Basic Qualifications: Bachelor’s degree or equivalent work experience and 5+ years Salesforce.com systems analyst experience. Salesforce Administrator Certification (ADM 201); Consistent track record of having implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, experience in hands-on configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation. Proven hands-on experience with Salesforce CPQ or a similar CPQ system; Knowledge of Conga, or any document generating tool Preferred Qualifications: Salesforce Advanced Administrator, Platform Builder, Salesforce CPQ (or similar), Sales Cloud Consultant certifications; Experience with Software-as-a-Service (SaaS) based selling models a plus; Experience with Zuora Billing; Jira / Confluence experience a plus; Knowledge of Copado; Knowledge of Workato (or equivalent); Experience with Advanced Approvals growth : work in pods- Product owners, BSA, QA's and developers - pro active , show how a team can improve , move to a lead position - can be a solution architect , solution design - retention rate is good in the team . Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. About Zendesk Zendesk builds AI powered, customizable and simple to use service software crafted to deliver delightful customer experiences. Many of the world’s favorite brands leverage our products to engage you as a customer. We lead the industry with beautifully simple software, and you’ve almost certainly interacted with it without knowing it! About The Role In this age of AI-powered automation and personalization, Zendesk’s custom data platform becomes increasingly critical for companies to leverage their business data in delivering delightful experiences to their customers. Our custom data platform is also critical for Zendesk to quickly build bespoke experiences within employee services and beyond. Hence we continue to invest further in building powerful capabilities that enable customers to model their business data within Zendesk. We are looking for a Senior Product Manager to join our Custom Data platform team in Pune, India. This team is responsible for Zendesk’s Custom Objects and Custom Fields—key features that empower businesses to model, store, and manage structured data tailored to their unique needs. In this role, you will drive the strategy, roadmap, and execution of these critical data capabilities, working closely with engineering, design, and customer-facing teams to build solutions that enhance flexibility, usability, and performance. Your work will directly impact how AI and automation leverage structured data within Zendesk, unlocking new levels of efficiency and intelligence for our customers. What you’ll do Define and execute the product strategy for Custom Objects and Custom Fields, ensuring alignment with Zendesk’s broader vision for extensibility and data management. Own and prioritize the product roadmap, balancing customer needs, technical feasibility, and business impact. Collaborate with cross-functional teams across the globe, including engineering, design, product marketing, and customer success, to deliver high-quality solutions. Engage with customers and internal stakeholders to deeply understand use cases, pain points, and opportunities for innovation. Drive adoption and growth by ensuring ease of use, scalability, and seamless integration of custom data features into the Zendesk ecosystem. Measure success through data-driven decision-making, leveraging analytics, customer feedback, and market trends to iterate and improve. Nice to Have Experience with customer service, ITSM, or CRM platforms. Familiarity with low-code/no-code platforms and developer ecosystems. Prior experience working with Custom Objects, Custom Fields, or other data-driven platform features. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description Who we're looking for: We’re looking for a smart, adaptable Staff Software Engineer to help build and evolve our real-time data ingestion platform. You’ll work at the intersection of software engineering and data infrastructure, designing and maintaining scalable systems that stream high-quality, trusted data from Kafka to Snowflake via Snowpipe Streaming. This role emphasizes data quality, observability, and pipeline reliability, and involves developing robust monitoring and alerting systems. You’ll join a high-performing team, contribute to architecture decisions, and collaborate with other engineers while shaping how data flows across Zendesk’s ecosystem. Key Responsibilities Design, build, and maintain data quality systems and pipelines. Work with tools such as Snowflake, Docker/Kubernetes, and Kafka to enable scalable, observable data movement. Collaborate cross-functionally to close skill gaps in DQ and data platform tooling. Contribute to building internal tooling that supports schema validation, data experimentation, and automated checks. Collaborate cross-functionally with data producers, analytics engineers, platform teams, and business stakeholders. Own the reliability, scalability, and performance of ingestion systems deployed on AWS Architect and build core components of our real-time ingestion platform using Kafka, Snowpipe Streaming. Champion software engineering excellence — including testing, observability, CI/CD, and automation Drive the development of platform tools that ensure data quality, observability, and lineage through Protobuf-based schema management.. Participate in the implementation of ingestion best practices and reusable frameworks across data and software engineering teams. Core Skills Solid programming experience (preferably in Java) Experience with distributed data systems (Kafka, Snowflake) Familiarity with Data Quality tooling and concepts Good working knowledge of SQL (especially for diagnostics and DQ workflows) Experience with containerization (Docker, Kubernetes) Strong debugging, observability, and pipeline reliability practices What You Bring A systems mindset with strong software engineering fundamentals. Passion for building resilient, high-throughput, real-time platforms. Ability to influence technical direction across teams and drive alignment. Strong communication and mentoring skills. A bias toward automation, continuous improvement, and platform thinking. Nice To Haves Experience with GenAI tools or supporting ML/AI data workflows Familiarity with cloud-native data platforms (e.g., AWS, GCP) Exposure to dbt or ELT frameworks Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Who we're looking for We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company Use a combination of standard functionality and custom development to solve business problems Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work with Workato as a middleware between systems What you bring to the role Must have: Bachelor’s degree or equivalent work experience and 2-4 years Salesforce experience. Salesforce Administrator Certification (ADM 201). Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation Nice to Have: Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications. Experience with Software-as-a-Service (SaaS) based selling models is a plus. Experience with Zuora Billing (or equivalent) Jira / Confluence experience a plus Knowledge of Copado (or equivalent) Knowledge of Workato (or equivalent) Where We Work: Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Job Description: Professional Services - Managed Services Configuration Specialist Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize and maintain their use of Zendesk products as their own businesses grow and evolve. We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality. Configuration Specialists are responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers. You will analyze current state configurations to recommend optimizations, investigate configuration options for solving customer requests, and complete configuration updates on customers’ behalf in production environments, consult on standard methodology strategies, and offer hands-on assistance wherever required. You will collaborate with our global team of Managed Services Consultants to ensure our customers realize ongoing value from their services subscription and see the Managed Services team as an extension of their own. You may be required to work directly with our Customers across all the regions (USA/LATAM, EMEA, APAC)  Responsibilities: Maintain product expertise across the Zendesk product line Handle a backlog of work for your customer portfolio, and prioritizing tasks within the hours available Guide and educate your customers to give them proactive assistance as they maintain and optimize their Zendesk products and also provide business consultation for customers Collaborate and work with Managed Services Consultants in all regions globally to gather configuration requirements, offer recommendations, and scope and prioritize tasks within hours available Complete detailed account reviews and configuration analyses to identify opportunities for improvement based on best practices and the customers’ unique use case Design, configure, test and rollout complex, high-stakes configuration updates in production environments Contribute to processes and operational improvements in this new, rapidly growing team Requirements: Between 2 - 6 years of professional consulting or customer success experience, ideally in a customer-facing role Experience with Zendesk or in the customer experience industry a plus SQL / Python scripting background Any working experience on Analytical tools like E​​ xcel/Tableau/Power BI etc. is definitely advantageous. Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal Excellent communication and interpersonal skills, with the ability to interact with ease both internally and with customer stakeholders Verbal communication skills in in German/French/Spanish is a plus Experience troubleshooting and finding multiple solutions to a complex problem Exceptional attention to detail, with the ability to make complex, high-impact changes in production environments with confidence Ability to work independently, manage multiple project initiatives simultaneously and offer proactive recommendations Flexible to work in Shifts #LI-ML12 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Who We're Looking For We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What You'll Be Doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company Use a combination of standard functionality and custom development to solve business problems Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work with Workato as a middleware between systems Must Have What you bring to the role Bachelor’s degree or equivalent work experience and 2-4 years Salesforce experience. Salesforce Administrator Certification (ADM 201). Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation Nice To Have Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications. Experience with Software-as-a-Service (SaaS) based selling models is a plus. Experience with Zuora Billing (or equivalent) Jira / Confluence experience a plus Knowledge of Copado (or equivalent) Knowledge of Workato (or equivalent) Where We Work Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Who were looking for We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What youll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems. Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization. Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. Use a combination of standard functionality and custom development to solve business problems. Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications. Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work in integration between Salesforce and Zuora using Workato middleware. Work with the Renewals Team to continuously improve the renewals processes. Work with the GTM team to implement approval processes in the system. Work on implementation of overall quoting strategy and Conga generated documentation. What you bring to the role Basic Qualifications: Bachelor s degree or equivalent work experience and 5+ years Salesforce.com systems analyst experience. Salesforce Administrator Certification (ADM 201); Consistent track record of having implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, experience in hands-on configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation. Proven hands-on experience with Salesforce CPQ or a similar CPQ system; Knowledge of Conga, or any document generating tool Preferred Qualifications: Salesforce Advanced Administrator, Platform Builder, Salesforce CPQ (or similar), Sales Cloud Consultant certifications; Experience with Software-as-a-Service (SaaS) based selling models a plus; Experience with Zuora Billing; Jira / Confluence experience a plus; Knowledge of Copado; Knowledge of Workato (or equivalent); Experience with Advanced Approvals growth : work in pods- Product owners, BSA, QAs and developers - pro active , show how a team can improve , move to a lead position - can be a solution architect , solution design - retention rate is good in the team .

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Who were looking for We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What youll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company Use a combination of standard functionality and custom development to solve business problems Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work with Workato as a middleware between systems What you bring to the role Must have: Bachelor s degree or equivalent work experience and 2-4 years Salesforce experience. Salesforce Administrator Certification (ADM 201). Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation Nice to Have: Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications. Experience with Software-as-a-Service (SaaS) based selling models is a plus. Experience with Zuora Billing (or equivalent) Jira / Confluence experience a plus Knowledge of Copado (or equivalent) Knowledge of Workato (or equivalent) Where We Work: Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Job Description We are looking for an individual that can help us continually improve and enhance our Salesforce platform, guided by experienced Salesforce Developers in our IT team. Our Salesforce instance is of great importance to us, therefore you should keep the wider organization’s best interests in mind when composing and deploying any code. We are looking for someone who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow as a developer Responsibilities: Develop Apex (classes and triggers), Lightning Components, and Aura Components to extend Salesforce in order to support business requirements, Working closely with other developers, architects and product owners using Agile and SCRUM to create solutions and shape them into workable stories and plans. Application development, including basic Lightning pages, Lightning Web Components, Aura Components Extensive knowledge of advanced Apex Development like Batch Classes, Asynchronous apex, platform events etc. Assist with each release cycle to implement and deploy new/updates to existing applications and code, Working with integrated applications such as Conga, Zuora, Netsuite, Workato etc. Testing(unit and systems), and debugging, Striving towards coding best practices and data quality, Contributing to technical documentation Supporting the Salesforce Administrator on occasion. Basic Qualifications: Minimum 7+ years Salesforce development experience Deep experience in the Salesforce ecosystem, and experience integrating the platform with outside applications web-services. Strong knowledge of Salesforce development technologies, such as Apex, Aura, Lightning, and event-based integration architecture Demonstrable experience building new innovative features on the Salesforce platform. Experience working in a hybrid environment of off the shelf enterprise software applications and proprietary/custom applications Preferred Qualifications: Experience with tools like Dell Boomi, Workato, Tray.io, AWS is plus. Experience supporting and working with cross-functional teams in a dynamic environment. Excellent verbal and written communication skills ability to translate business requirements into accurately scoped timelines. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description The Payroll Analyst – APAC is responsible for end-to-end payroll processing and compliance across multiple countries in the Asia-Pacific region, specifically the Philippines, Singapore, Japan, and India. This role ensures accurate and timely payroll execution, statutory compliance, and payroll-related reporting, while supporting global payroll initiatives and continuous process improvements. The ideal candidate will have hands-on experience with payroll systems such as Workday , CloudPay , and ADP , and be well-versed in country-specific regulations and best practices. Key Responsibilities: Payroll Processing & Compliance Process and validate monthly, bi-weekly, or semi-monthly payrolls for employees in the Philippines, Singapore, Japan, and India. Ensure payroll calculations comply with local labor laws, tax regulations, and company policies. Maintain accurate payroll records and audit trails. Reconcile payroll data and resolve discrepancies in a timely manner. Coordinate with local vendors, finance, and HR teams for payroll inputs and approvals. Statutory Compliance & Reporting Ensure compliance with tax, social security, and labor laws in all supported countries. Prepare and submit statutory filings, such as income tax returns, social insurance contributions, and annual reports, in partnership with local providers. Support internal and external audits by providing payroll data and documentation. Keep abreast of legislative updates in payroll and employment regulations across supported countries. Process Improvement & Stakeholder Support Identify opportunities for process automation, standardization, and efficiency. Develop and maintain payroll process documentation and SOPs. Provide payroll-related support and issue resolution for employees and internal stakeholders. Partner with HR, Finance, and Legal teams to ensure aligned processes and policy compliance. Key Qualifications: Bachelor's degree in Accounting, Finance, Human Resources, or related field. 5+ years of experience in multi-country payroll processing, ideally covering APAC. Strong knowledge of local payroll legislation in the Philippines, Singapore, Japan, and India. Proficiency in Workday (HRIS), CloudPay , and ADP payroll systems. Experience working with third-party payroll vendors and managing SLAs. Strong analytical, problem-solving, and organizational skills. Excellent communication and stakeholder management skills. High level of integrity and confidentiality in handling sensitive data. #LI-ML12 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.