Client Support Specialist

Job Title: Client Support Specialist

Job Location: Vadodara (Onsite only).

Shift Timings: Rotational Night Shift.

Key Responsibilities:

We are looking for positive, self-motivated professionals with customer support experience and an affinity for technology products and innovation. In this role, you will be working directly with our active clients assisting with any product feature functionality questions they have for the products your team supports.

Additionally, you will coordinate the delivery of a variety of services offered by our Support team. These services include but are not limited to: responding to inquiries via email tickets and phone, data migrations, live phone training, and reconfiguration. Through your experience in assisting our clients, you will gain a valuable understanding of the needs of our customers. Job duties also include helping troubleshoot any issues in the system that a client may have encountered and working with various internal teams to resolve these issues and/or provide solutions.

What we are looking for :

1–3 years

SaaS (Software-as-a-Service)

helpdesk ticketing systems

Strong troubleshooting and analytical skills for quick and cost-effective problem resolution.

verbal, written, and interpersonal communication

Ability to explain technical concepts to non-technical users clearly and confidently.

Strong collaboration skills with cross-functional teams.

High attention to detail, strong organizational skills, and a proactive attitude.

Bachelor’s degree or equivalent combination of education and relevant experience.

Why Join Us?

growth-driven, innovative organization