Client Support Specialist

We are looking for a Client Support Executive with a minimum of 1 year of experience in software support, customer service, client coordination, or front desk operations. The candidate will be responsible for assisting clients in resolving application-related queries, understanding their requirements, and coordinating with the internal technical team to ensure smooth service delivery.

Key Responsibilities:

• Provide first-level support to clients for software applications.
• Understand client issues and coordinate with the internal team for resolution.
• Maintain proper records of client communications, issues, and resolutions.
• Follow up with clients to ensure satisfaction and closure.
• Assist in preparing reports, user documentation, and basic data entry using MS Word and Excel.
• Provide polite, professional, and timely responses to all client queries (via phone, email, or chat).

Required Skills and Qualifications:

• Minimum 1 year of experience in software support, customer service, client coordination, or front desk roles.
• Strong communication skills in English, Hindi, and Marathi (verbal and written).
• Good computer knowledge, especially MS Word, Excel, and Email communication.
• Ability to understand client needs and provide clear, solution-oriented responses.
• Graduate in any stream (IT background preferred but not mandatory).

Job Types: Full-time, Fresher

Pay: ₹12,042.48 - ₹18,000.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Shivaji Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person