ICE

Job Description Job Purpose As a Senior Business Analyst for Repository and Confirmation Services, you will be responsible for drafting business and functional requirements for system solutions that span compliance and regulatory reporting, trade confirmation, trade repositories, and digital workflow automation. The Business Analyst will coordinate the translation of business/product requirements to system requirements including functional specifications, use cases and logical flow modeling. Serving as the requirements author for a software development team, the Business Analyst produces requirements and analysis artifacts that are designed for consumption by engineering and ensures the accuracy of the implementation against the product requirements. The Business Analyst proactively identifies and addresses business questions with results driven analytics and innovative solutions. Responsibilities Work independently and productively to create quality documentation and original content resource material for intellectual property development.Collect product requirements input directly from operations, technology, business development, and sales, frame this input into the capabilities of ICE's system architecture and software offering, and translate into firm development requirements following company software processes and standardsGather and create documentation regarding content on new system functionalityWork with the project team and stakeholders to fully document functional requirements and quality attributes of existing and new features of the systemDevelop requirements and analysis artifacts including use-cases, activity diagrams, user-interface schematics, business rules, technical specifications, process flows, and API documentationExtract and analyze data using a number of tools (SQL, Excel, Tableau, etc.)Gather data and perform analysis in a timely manner and verify the accuracy of resultsLead the model definition process, serving as a business analyst to collect and analyze data for use in analytical models.Assist Project Management with prioritization and tracking the implementation of system requirements.Demonstrate excellent interpersonal and communication skills thereby establishing and managing relationships at all levels with business and IT subject matter experts, as well as internal and external stakeholdersAssist Operations with incident resolution.Adhere to company cybersecurity policies, and protect confidential customer information and the company’s intellectual propertyStudy new technology and remain technically current Knowledge And Experience Bachelor’s Degree in Economics, Finance, Mathematics, MIS, or related discipline5+ years’ software product development, business analysis, quality assurance, or related experienceMust possess excellent written and oral communication skillsTechnical and functional business writing skills requiredDetail-oriented with demonstrated ability to write unambiguous requirements that do not imply designAbility to effectively facilitate requirements gathering sessions, reviews and issue resolution involving multiple stakeholdersDemonstrates strong technical aptitude and understanding of how technologies impact deliveryMust be results-oriented and self-motivatedMust possess a good working knowledge of software testing and building high quality softwareMust be proficient in the use of Microsoft Office (Word, Excel, PowerPoint, and Visio) with strong Word and Excel skills required.Ability to proactively identify, report, and attack risks to project delivery using principles of iterative managementProven organizational skills with strong commitment to customer service and product deliveryContinually seeks to reduce costs and time to market; suggests and shares innovative ideas that have practical application, especially regarding system performance and functionalityAbility to execute and refine database queries for data analysisAbility to work effectively in a fast-paced, sometimes stressful environmentAbility to be adaptable to changes in priority and direction, while also enforcing change control procedures to ensure requirements changes aren't ad hoc, and are realized by the release team and stakeholdersUnderstanding of basic statistical and data mining approaches and terms a plusExperience with banking, trading, clearing, or related industry a plus, with preference to experience in derivatives and derivatives productsExperience working on systems with high transaction volume management a plusExperience with software testing tools, regression testing, performance testing, a plus

Overview Job Purpose As a Senior Front End Developer, you will be working in a dynamic development team while collaborating with other developers, product management and customer support teams. You will have an opportunity to participate in designing and developing services utilized across product lines. Responsibilities Working on Micro-Frontend based applications. Improving the application performance with using best practices. Writing the code in React/AngularJS with custom code/existing components library. Working with team to write the quality code and meeting delivery targets. Required Knowledge and Experience 7+ Years of experience working on UI projects using HTML, CSS, JavaScript 4+ Years experiencing developing UI screens which consumes Rest APIs. Good understanding of API calls and parsing the results returned by API’s 4+ years of experience working with React Strong understanding of Web Programming Good knowledge of Jira, Git, Jenkins Development experience using Agile Expertise in coding using core JavaScript Writing Unit and Integration test case using framework like Jest Good troubleshooting skills Hands on experience with performance improvements while loading a web page and calling API’s Preferred Knowledge of design framework Good understanding of how the JavaScript engine works Working experience with Angular AWS EC2, S3 buckets Show more Show less

Overview Job Purpose ICE Data Services is seeking a dynamic Client Support Specialist to join our Hyderabad based team. This client-facing role provides first-line and second-line support for the ICE Consolidated Feed and ICE Consolidated History products. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of financial markets and IT. In this position, you will serve as a representative of ICE Data Services, delivering continuous support for ICE's market data solutions to clients while communicating client feedback to internal stakeh0olders to improve product quality and enhance customer satisfaction. This role presents an opportunity to delve into the market data sector and acquire extensive technical knowledge of premier market data solutions. Additionally, it offers exposure to prominent clients within the financial services and data industries. Responsibilities Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Troubleshoot technical issues within our data distribution system, as well as investigate market data content issues as L1/L2 support. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Market data content enquiries might include data behaviour questions on specific exchanges, order book status confirmations, and corporate action processing. Communicate in an official capacity representing ICE Data Services with clients regarding ongoing market data incidents, upcoming changes, and the status of open inquiries. Collaborate with Product, Development, QA, and Sales teams to assist with potential client upsell opportunities, expedite bug fixes, and more. Lead client-facing engagements such as regular support calls and ad-hoc escalations. Relay client feedback constructively to internal teams to influence decisions and improve client satisfaction. Identify opportunities to enhance client interactions and team workflow. Develop a deep understanding of ICE Data Services market data products, IT architecture, and customer base. Knowledge And Experience MBA / BBA / B. Com / M. Com / Any other bachelor’s or master’s degree in finance and technology. 3 to 6 years of experience in Market Data or Financial Services. Experience in a client-facing role handling high-stakes issues that require accuracy and tact. Good knowledge of the functions of financial institutions, their use of market data, and how financial instruments are traded (equities, bonds, derivatives, crypto, etc.). Knowledge of financial markets and associated terminology. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts would be added advantage. Troubleshooting and problem solving. Essential Qualities Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication and skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e.g., internal vs. external, trading clients vs. data analytics firms). Strong interpersonal skills to build client trust, navigate sensitive conversations, and influence internal decision-making. Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Show more Show less

Overview Job Purpose ICE Data Services is seeking a dynamic Application Support Specialist to join our Hyderabad based team. This client-facing position entails assisting with deployments, configurations and management of our mission critical software. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of IT and financial markets. In this role, you will represent ICE Data Services while collaborating with internal stakeholders, providing continuous support to the clients and manage ICE’s data feed infrastructure. This position offers the opportunity to acquire in-depth technical knowledge of premier market data solutions and offers exposure to the finance and technology business sector. Responsibilities Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Configuring, installing, and testing ICE server software. Research, diagnose problems and communicate solutions to internal stakeholders and clients. Maintain regular contact with internal stakeholders to ensure we provide exceptional customer support. Ownership for issues, show empathy, and regular status updates of all open requests. Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Troubleshoot technical issues within our data distribution system. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Lead regular support calls and ad-hoc escalations with internal stakeholders. Develop a deep understanding of ICE Data Services products, IT architecture and customer base. Knowledge And Experience BCA / MCA / BCS / MCS / BE / B. Tech / Any other bachelor’s or master’s degree in computers and technology. 2 to 5 years of relevant experience. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts. Troubleshooting and problem solving. Experience in a client-facing role handling high-stakes issues that require accuracy, and tact is an added advantage. Essential Qualities Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e.g., internal vs. external, trading clients vs. data analytics firms). Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel. Show more Show less

Job Description Job Purpose We are seeking a highly skilled and experienced Senior QA Engineer to join our Quality Assurance team. The candidate should have a strong background in Quality Assurance principles, methodologies, and tools, leveraging their extensive expertise and judgment to strategize and achieve objectives. The role requires the ability to objectively assess software applications, collaborate with Business Analysts and End-Users to comprehend requirements, and engage with Developers to grasp the implications of changes for effective debugging and improvement of ICE Data Services applications. Responsibilities Analyze functional requirements to gauge their impact on software applications and derive comprehensive test cases from them. Write concise, complete, well organized bug reports, test cases, and status reports. Actively participate in the setup, configuration, and maintenance of software test environments. Evaluate the application and test cases to be automated. Work with QA Engineers to create a library of automated tests to maximize test coverage. Examine product architecture to propose and design tools tailored for automation testing. Collaborate with supervisors to assess and suggest enhancements, document QA processes, and enhance testing practices. Provide release support during production software deployment. Cultivate a 'break-it' attitude while simultaneously demonstrating strong problem-solving skills. Knowledge And Experience Strong written and verbal communication skills Strong analytical and problem-solving skills Attention to detail and ability to work on multiple projects at same time. Strong knowledge and hands-on experience with the following technologies: Automating test cases in Playwright (Preferred)/Cypress/Selenium Experience in either Python or Java SQL UNIX / LINUX Experience with mainstream defect tracking and test management tools A minimum of eight years of hands-on experience in the field of Software Quality Assurance. Desired Additional Requirements Experience in the financial industry with an emphasis on fixed income products preferred. Experience with code version systems like SVN, Git Bachelor's degree in computer science, Electrical Engineering, Math or equivalent. Show more Show less

Job Description Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. This role will be part of a team of Salesforce developers responsible for building and maintaining on the Salesforce platform to support various teams throughout the organization. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. Responsibilities Develop, maintain, and support items within the Salesforce platform and various other corporate systems/tools using recommended best practices. Collaborate with other internal groups to translate business and functional requirements into technical implementation for the automation of existing processes and the development of new applications. Ability to suggest alternative technical solutions to business problems. Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions Manage projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment Document changes and author documentation on software development standards and practices Enhances team and coworkers through knowledge sharing and implementing best practices in day to day activities Takes initiative to continually learn and enhance technical knowledge and skills. Very strong personal initiative, consistently responsible for many critical deliverables Ability to prioritize work efficiently without direct guidance from management. Knowledge And Experience Bachelor Degree (CS or IT preferred). 7+ year’s development experience on the Salesforce platform. Strong understanding of Salesforce architecture, data modeling and security. Experience in developing LWC, APEX and Aura Components Strong Experience with Lightning Web/Aura/Apex/VisualForce Experience with FinancialForce/Certinia is a big plus Experience with HTML, CSS, JavaScript, Jquery Experience with Web Services / Web APIs: SOAP, REST, XML, JSON Solid understanding on the Integrations Ability to multitask and work independently on multiple projects Salesforce.com certifications including (but not limited to) Admin and Platform Developer 1 and 2 certifications. Start date of the first certification should be minimum 5 years from current day Solid understanding and experience with various SDLC methodologies Solid technical background, especially around web/software development, relational databases and object-oriented concepts. Strong analytical/problem solving skills. Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies; ability to identify issues/opportunities and recommend solutions, ideas and more efficient approaches. Strong written and verbal communication skills Preferred Salesforce.com Architect or Developer certification. Force.com development experience, with a strong focus on Salesforce Lightning Experience with web application development, including solid experience with Java, as well as HTML, JavaScript, JQuery and CSS Show more Show less

Hi, This role requires for working on Data & mandatory skills to have ""SQL" and "Netronline" and "Mortgage" - if the candidate doesn't have this skill profile will not be taken into consideration. JD below: - Job Purpose The Property Data Operations Team Lead will be responsible for managing a team of quality control analysts. This position will help analyze data, standardize formatting for data sets, and assist to escalate and resolve issues within the data. An ideal candidate will have 2+ years of experience in a related field. Responsibilities Identify, research, and analyze data so that it can be accurately processed Perform analysis and document/revise conversion requirements to translate data sets into standardized formats Perform detailed data verification and analysis on issues that need to be fixed. Responsible for the escalation and resolution of data issues Make process and/or system improvement recommendations to assist the business unit in achieving its goals and objectives Gather reporting requirements for change requests and ad-hoc reports as requested May assist with extraction, transforming, and standing up of various data sets Performs other related duties as assigned Knowledge and Experience 8+ years of related experience Mandatory exp into "SQL" and "Netronline" and "Mortgage" Proficient written and oral communication skills in dealing with employees or external customers/clients Proficiency in standard office software, such as MS Office, MS Access, MS Word, MS Excel, etc. Demonstrated experience with data and analysis Working knowledge of relational databases is a plus Experience with ad-hoc SQL query development Experience working with data analytics-driven solutions with sensitive data sources High degree of creative, analytical, and problem-solving skills Ability to gather and interpret information and to develop, recommend and implement Show more Show less

Overview Job Purpose The ICE - Partner connect team is seeking a Senior Quality Assurance Engineer who has experience in the Mortgage domain. This role will be responsible for building & reviewing complex test scenarios, writing & executing test cases, creating new and maintaining automation scripts using inhouse automation framework and ensuring quality releases. There will be exposure to automation test frameworks. The ideal candidate will be results-oriented, self-motivated and can thrive in a fast-paced environment. This role requires frequent interactions with project and product managers, developers, QA, and other stakeholders, to ensure delivery of a world class quality solution to our users. Responsibilities Ability to blend analytical/technical skills to test functionality. Collaborate and interact effectively across multiple teams and functions. Design/execute/validate complex scenarios and test cases at component level and Project level. Plans, design and build complex data driven automation to support new builds and code release. Execute, update, maintain and refactor existing test automation scripts and framework solutions. Produce clear and meaningful automated reports to document test execution results and test coverage. Able to Innovate and simplify. Learn and research independently. Willingness to be adaptable with a team first focus. Participate in demos, retrospectives, and contribute to continuous improvements. Diagnose problems and report bugs/observations. Proactive in following up on open tasks. Participate in code reviews. Provide recommendations on improving testability of services and applications. Document clear and detailed defect reports including steps to recreate and track test results. Flexible to work on different project based on company needs. May require overtime or off-peak hours to meet commitments. Offshore -onsite coordination Knowledge And Experience Computer Science Degree or equivalent from a fully accredited college or university. 7-10 years of experience in Quality assurance and Automation with strong skill set including Java concept Must have experience with Restful API testing and Microservices, JSON, XML files. Must have knowledge of GitHub, TestNG, Maven and Jenkins. Must have experience working with JIRA for Agile Development, Defect Management and Test Case Management Must have automation experience handling automation frameworks, backend API and UI automation. Good to have experience with logging tools such as Splunk, Kibana. In-depth experience with Agile methodology and Scrum Understand various testing types and implement Risk Based Testing as needed. Familiarity with relational databases and intermediate SQL. Familiarity with Jira, Confluence, Jenkins, Git and Postman. Strong analytical skills, attention to details and excellent troubleshooting/problem solving skills to address complex technical problems. Team player with strong communication, organization and planning skills, ability to work on multiple tasks concurrently. Proactively communicate and coordinate with coworkers, peers, and management through written and verbal communication. Previous experience with Lending companies, knowledge of the mortgage industry is a plus. Show more Show less

Job Description Job Purpose The Business Operations Associate works with clients and vendors (notaries) of The Closing Exchange (TCX) to facilitate order processing, scheduling, order completion including quality and follow-through, and resolution as needed to ensure successful completion of the signing experience. Additionally, the associate may be utilized to assist with vendor support and the management of TCX’s vendor portfolio. Responsibilities Facilitates order placement and scheduling as needed, cancellations, and changes to orders. Enters/updates data from emailed orders into The Closing Exchange production application. Ensures client is informed, including to confirm receipt of orders, inquiries, and escalations, clarify special order requests and instructions. Initial point of contact for incoming emails and chats from clients and signing agents. Routes received inquiries to appropriate person or department when needed. Facilitates the assignment of vendors to clients for orders received. Ensures assigned vendors meet or exceed company and client requirements. Works to ensure client service level agreements (SLA’s) are met. Maintains knowledge of all other service delivery functions. Other duties and responsibilities to support operational processes as defined. Knowledge And Experience Minimum 1 years professional work experience. Experience in dispatch, vendor management, or customer service. Experience in U.S. mortgage, title, or collections preferred. Excellent English language written/verbal communication skills. Demonstrated ability to work with multiple customers and accounts simultaneously. Detail oriented, proactive, and organized. Must display professionalism in communication and interaction with team members and clients. Ability to interact and work with others as part of a team and remove barriers to the team’s success. Show more Show less

Job Description Job Purpose ICE Mortgage Technology is the leading cloud-based platform provider for the mortgage finance industry. ICE Mortgage Technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. We're looking for motivated, results-oriented people to join our team. Sr. Engineer is a key member of the technology organization, contributing to multiple shared services. The ideal candidate should be self-directed, team-oriented, know and care what the customer wants from our service. The candidate will contribute to ICE mortgage technology’s product development team in moving our leading mortgage software solutions to the next level. Analyze, design, develop and unit test software applications with high quality and on schedule, including business critical Web services to be consumed by internal/external applications. Use state-of-the-art technologies and best practices to deliver your implementation Collaborate closely with groups in and outside the development team (eg. QA, Product Management, UE, Tech Pub) to achieve high quality, predictable results. As a Senior Engineer, you will be working in a dynamic product development team while collaborating with other developers, management, and customer support teams. You will have an opportunity to participate in designing and developing services utilized across product lines. All our products are deployed in public (AWS) and/or private cloud environments. Responsibilities Build scalable services and applications optimized for the best customer experience, with scale, performance, security, and availability considerations. Be able to lead an effort to design, architect and write software components. Be able to independently handle activities related to builds and deployments. Create design documentation for new software development and subsequent versions. Identify opportunities to improve and optimize applications. Diagnose complex developmental & operational problems and recommend upgrades & improvements at a component level. Collaborate with global stakeholders and business partners for product delivery. Follow company software development processes and standards. Work on POC or guide the team members. Unblock the team members from technical and solutioning perspective. If required collaborate among different teams. Provide required support and assistance for production outage. Knowledge And Experience Bachelor’s or master’s degree in computer science, Engineering, or a related field 6+ years of software product development experience. Solid experience in object-oriented design and development with Java languages is a must. Solid knowledge of high-scale, multi-tenant Web service development, including REST/JSON and Microservice patterns Spring Boot and similar application framework experience. Strong experience with database concepts and databases such as MS SQL, Mongo, MySQL, PostgreSQL, or DynamoDB Experience in large-scale, multi-tenant microservice deployments that leverage REST/JSON Must be able to deliver high quality code on schedule, communicate with groups in and outside the development team. Experience in UI development frameworks like ReactJS will be preferred. Experience with at least one public cloud AWS, GCP, Azure (AWS preferred) and Exposure to serverless. Solid understanding of security concerns for web-based applications Proficiency in the development environment, IDEs, web & application server, GIT, Continuous Integration, unit-testing tools, Kafka, AWS SQS, containerization and container orchestration like Docker, ECS and Kubernetes and defect management tools. Solid experience with Agile methodology, familiar with Continuous Integration such as Jenkins, Hudson, etc. Another desirable technical knowledge (Nice to have): Kubernetes, Docker. Participate in the agile feature/product design process working with cross-functional teams. Self-starter with strong work ethic with a passion for problem-solving Show more Show less

Job Description Job Purpose and Responsibilities Intercontinental Exchange has an opportunity for a Full-Time AR Billing Analyst. The AR Billing Analyst will have the following responsibilities: Perform AR/OTC billing activities for various revenues streams, such as Options and Equities Trading fees, Listing fees, Pricing and Reference Data fees, Connectivity fees, Market Data fees, Regulatory fees and other miscellaneous billing fees. Complete AR billing implementations to address additions, modifications and terminations of service within accounts timely and accurately. Review fee schedules within customer contracts to ensure billing is done accurately based on contractual terms. Communicate with various business units, colleagues, and customers to resolve inquiries and/or discrepancies. Perform invoicing quality review and make recommendations to enhance billing methods, processes and controls. Consistently meet all required deadlines for timely collection/remittance of revenue. Monitor and maintain billing inboxes for customer inquiries and respond promptly and professionally. Knowledge And Experience The position of Billing Analyst will have the following requirements: Associate or Bachelor's degree in Accounting or business-related field. At least 1-2 years of prior billing experience. Candidate must possess excellent verbal and written communication skills. Candidate must have strong organizational skills with extreme attention to detail. Intermediate to Advanced Microsoft Excel skills are required. Must have the ability to analyze and solve problems, prioritize tasks and work independently. Candidate must be able to handle confidential and sensitive information in a professional manner. Experience dealing with a large customer base is a plus. Ability to work in a fast-paced environment and have the flexibility to handle various job assignments. Show more Show less

Job Description Job Purpose At Intercontinental Exchange (ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. As a Senior Non-Functional QA Analyst, you will be part of a team responsible for the testing and support of ICE’s financial platforms. This position offers a combination of Non-functional testing and performance testing. The ideal candidate will be result oriented, self-motivated, and have the ability to thrive in a fast-paced environment. A background in quality assurance, scripting, automating repetitive tasks, and writing database queries would be helpful. This role requires frequent interactions with software developers, DBAs, functional QA, and other stakeholders in order to ensure delivery of a world class application to our users. This role works closely with the ICE teams in the U.S. Therefore, qualified candidates are expected to overlap part of their working hours with the U.S. Eastern time zone. Responsibilities Work with software developers to identify and understand non-functional requirements, including performance requirements, of the platform. Write clear, concise non-functional and performance test cases. Execute test cases to ensure that the system meets non-functional requirements including performance requirements. Write scripts and/or database queries needed to execute performance tests and analyze test results. Write bug reports and track the status of defects. Should be able to analyze and execute projects independently from start to end. Knowledge And Experience Bachelor’s degree in computer science, Information technology, or a related field 5+ years of software QA experience in a formal software development environment Functional QA and performance testing experience required. Experience with performance testing tools like jmeter, load runner, postman is must. Willing to transition to backend nonfunctional testing role. Server level testing experience is must. Experience with UNIX/Linux commands and tools. Proficiency with JIRA Strong analytic and problem-solving skills. Strong interpersonal and communication skills to work well in a team environment. Ability to work with little supervision and under pressure. Scripting skills such as Bash or Python preferred. Database concepts plus SQL scripting preferred. Ability to Automate test cases is a plus Show more Show less

Job Description Job Purpose The Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and address complex business challenges in the financial sector. The ICE QA Engineer position plays a key role in testing and delivering trading, listing, compliance and surveillance applications, while supporting all stages of the Software Development Life-Cycle (SDLC). The successful candidate will be able to multitask in a dynamic team-based environment, while demonstrating strong problem-solving, extensive technical skills, decision-making abilities and the highest level of professionalism. The candidate is also expected to have excellent business knowledge/experience. We are seeking a highly skilled Software Development Engineer in Test (SDET) with expertise in UI automation to join our dynamic team. The ideal candidate will have a strong background in Core Java and extensive experience with advanced Core Java concepts. This role focuses on automating web-based products using tools such as Selenium, Playwright, Cypress, and others. Responsibilities Design, develop, and maintain automated test scripts for web-based applications using UI automation tools (Selenium, Playwright, Cypress, etc.). Collaborate with development and QA teams to understand product functionality and create comprehensive test strategies. Ensure the robustness, reliability, and scalability of automated tests. Perform code reviews and provide constructive feedback to team members. Continuously improve automation frameworks and processes. Identify and implement opportunities for process improvements in the test automation lifecycle. Knowledge And Experience Strong experience in Advanced Java, majorly on Springboot Knowledge of creating Springboot Microservices, using dependency injections Proven experience with UI automation tools such as Selenium, Playwright, Cypress, etc. Expertise in designing and implementing automation frameworks for web-based products. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Preferred Prior experience in Development of web based applications is a plus Experience with trading and financial applications is a plus. Good knowledge of FIX protocol is a plus. Experience with supporting production changes, UAT testing and debugging prod issues. Results Driven: Drive, focus and commitment to deliver results that meet the requirements of internal customers along with the passion for quality and getting the right results in the right way. Ability to work to tight schedules/deadlines and multitask. Schedule This role offers work from home flexibility of one day per week. Show more Show less

Job Description Job Purpose The Business Operations Associate works with clients and vendors (notaries) of The Closing Exchange (TCX) to facilitate order processing, scheduling, order completion including quality and follow-through, and resolution as needed to ensure successful completion of the signing experience. Additionally, the associate may be utilized to assist with vendor support and the management of TCX’s vendor portfolio. Responsibilities Facilitates order placement and scheduling as needed, cancellations, and changes to orders. Enters/updates data from emailed orders into The Closing Exchange production application. Ensures client is informed, including to confirm receipt of orders, inquiries, and escalations, clarify special order requests and instructions. Initial point of contact for incoming emails and chats from clients and signing agents. Routes received inquiries to appropriate person or department when needed. Facilitates the assignment of vendors to clients for orders received. Ensures assigned vendors meet or exceed company and client requirements. Works to ensure client service level agreements (SLA’s) are met. Maintains knowledge of all other service delivery functions. Other duties and responsibilities to support operational processes as defined. Knowledge And Experience Minimum 1 years professional work experience. Experience in dispatch, vendor management, or customer service. Experience in U.S. mortgage, title, or collections preferred. Excellent English language written/verbal communication skills. Demonstrated ability to work with multiple customers and accounts simultaneously. Detail oriented, proactive, and organized. Must display professionalism in communication and interaction with team members and clients. Ability to interact and work with others as part of a team and remove barriers to the team’s success. Show more Show less

Overview Job Purpose ICE Mortgage Technology is the leading lending platform provider for the US residential mortgage finance industry. Our technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. We are looking for talented Software Engineers with a solid background in Enterprise Software Development to join fast paced software development team. As a member of this team, you will be working on cloud-based services and legacy systems in windows. You will have an opportunity to collaborate with dynamic developers and participate in supporting existing products and designing, developing new products. Responsibilities Analysis, Solution and Improving processes and methodologies in the team. Delivering high quality products and understanding business requirements. Produces a well-thought-out architecture that can scale, performance, secure and high reliability. Understanding business requirement and translating that into a technical implementation plan. Demonstrated ability to deliver working solutions on time to customers. Able to influence and collaborate closely with groups within the product line. Design and build scalable services and applications optimized for the best customer experience possible. Contribute to architecture, design, and implementation of our next-generation cloud services. Provide technical leadership, create technical specifications for new microservices and API’s. Provide technical support to resolve client’s problem. Take ownership of the quality of the service from coding to production Maintain developer documentation for the new APIs to encourage adoption and best practices. Knowledge And Experience BS or MS degree in Computer Science or a related technical field 5+ years of software development experience using Object Oriented design for high-volume transactional and customer-facing enterprise application using C#, .Net Core. Hands-on experience with CI/CD, design reviews, code reviews, TDD, unit testing, integration/system testing, monitoring, alerting, agile development practices Full-stack experience, knowledge of platform and application layer development processes in a Micro-service environment Deep understanding of industry standards and industry best practices for large, sophisticated platforms and services Experience with REST architectural patterns and experience building, exposing, consuming RESTful services. Hands on experience on AWS cloud services. Knowledge on event store and stream processing platforms like Kafka. Knowledge on distributed caching such as Redis/Hazelcast is desired. Good to have knowledge on performance profiling tools. Extensive hands-on knowledge and experience with database design and management for PostgreSQL, SQL, NoSQL Proven success in designing robust and scalable production systems. Experience with security protocols and security best practices Extensive hands-on experience designing and implementing API’s and SDKs Extensive experience designing and releasing service offerings across single or multiple cloud providers. Strong communication skills, able to communicate effectively with developers, project managers, UX, QA, and the leadership team. Deep knowledge and understanding of scrum/agile development methodologies. Show more Show less

Job Description Job Purpose As a Database Developer, you will be part of the Global Data Services team with accountability for designing, testing, implementing and maintaining the organization’s databases across multiple platforms, technologies (e.g., relational, non-relational and warehousing) and computing environments (e.g., host based, distributed systems, client server). The role requires the ability to apply comprehensive functional and technical knowledge in a team setting for problem resolution, design and engineering decisions and system architecture planning. Responsibilities Use and review PL/SQL or SQL development to solve business problems. Conduct database administrative work to support for production systems. Design, architect, plan database solutions to meet the business need. Implement improvements to process and code used for automating maintenance and operational tasks in various systems using programming languages such as PL/SQL, PERL, shell, Python, etc. Identify opportunities to fine-tune and optimize database systems and applications Provide support for QA and Development systems. Identify opportunities to fine-tune and optimize database systems. Follow company software development processes and standards. Knowledge And Experience Bachelor’s Degree in Computer Science, Information Technology or related field 5+ years of experience in the design, maintenance and administration of relational databases Experience developing database applications in PL/SQL-Triggers, Packages, Functions, Procedures, Complex SQL, Oracle Collection, Object Types knowledge and experience Must have work experience working in Unix/Linux environment (RAC experience is a plus) Shell, Perl, or Python experience is preferred SQL Query tuning using different tools with a clear understanding of query plan management Excellent problem solving, issue identification, analytical and technical documentation skills Strong interpersonal skills and ability to work well in a team environment Good written and verbal communication skill Understand SDLC process and tools, agile program management concepts and version control Willingness to take on-call rotation and occasional weekend work Ability to learn new technology with a willingness to teach Ability to independently complete projects with minimal guidance Show more Show less

Job Description Job Purpose ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world’s financial markets. Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE’s End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails & web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity issue resolution. Mentors EUC Analysts and Engineers in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Engineer core duties Knowledge And Experience College degree in Engineering, MIS, CIS, or related discipline 5 - 10 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows & Mac operating systems Show more Show less

Job Description Job Purpose ICE Operations offers technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently. ICE Trade Operations provides first-line, 24/7 support for customers who use our proprietary trading systems and platforms. As the primary touchpoint for customers, we ensure they can quickly and efficiently execute the trades essential to their business. The Trade Operations Analyst is responsible for operating and the surveillance of ICE Endex’s gas spot markets. The Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service, integrity, and transparency in the financial marketplaces. The Analyst is expected to perform a variety of day-to-day operational activities for ICE markets, ad hoc reporting and provide market surveillance support. The candidate should possess the following skills: team-oriented; self-motivated; ability to work well independently; strong sense of responsibility; strong communication and presentation skills; strong project management skills; strong analytical skills; ability to achieve repeatable results; knowledgeable of departmental and company responsibilities; and a solid understanding of customer support & client service excellence Responsibilities Support orderly trading and operations of short-term European physical gas markets Managing the correct and timely administration of transactions in an automated system. Monitoring of the conduct of market parties with respect to the exchange market rules. Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues Monitor the health and usage of our systems, escalating recurring or high-priority issues Provision access to tools and applications necessary for customers to connect with ICE Conduct real-time surveillance of electronic trading activity in ICE products Produce operational reports to provide metrics and tracking of queries Knowledge And Experience College degree or equivalent work experience in a customer-focused environment Knowledge of commodity markets, financial trading, or energy is a plus Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask Strong communication skills with demonstrated interpersonal skills Team player, with commitment to service to our customers and their needs Working knowledge of computers, including Microsoft Office applications and operating systems Schedule This role supports our global customers 24/7 - rotating shifts are required Ability to work varying shifts, including nights and weekends Show more Show less

Job Description Job Purpose At ICE, we never rest. We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. Engineer, Release Engineering will be responsible for ICE’s overall CI strategy. This role is a combination of hands-on and strategic vision around build and deployment working closely with key stakeholders across the company. A successful candidate will understand the complete software/dev lifecycle and have proven track record on developing complete release engineering solutions that will have a high impact and reach across the entire organization. Responsibilities Partner with development, engineering, and operations teams to collect technical requirements and turn those into deliverables to help build a complete CI/CD strategy. Provide thought leadership to the enterprise for our SDLC and CI strategy Enhance Developer Experience by simplifying existing Build and Code Promotion processes. Review existing ICE tools and processes, identify gaps, and identify areas for improvement. POC, demo, and implement software to be used across build and deploy pipelines for on premise bare metal, and virtual across Windows, Linux, and containerized platforms. Develop standards and practices for deployments and create re-useable interfaces for consumers. Define standards for configuration management solution(s). Follow market trends and DevOps movements and apply models of continuous improvement to CI. Provide technical leadership, create technical specifications for new micro services and API’s Present ideas and strategy, communicate concisely and influence teams and individuals Knowledge And Experience BS in Computer Science or equivalent work experience 3+ years’ experience with CI/CD toolchains including expert level knowledge of one or many standard tools including, but not limited to, Jenkins, Bitbucket, GitHub, Artifactory, Ansible, Chef, Terraform, Puppet. Hands on experience on planning, building, and running a complete CI pipeline on native/virtualized infrastructure. Hands On Experience with Build and Assembly technologies like, but not limited to Gradle, Maven, Conan, MSBuild. Experience with Distributed and Parallel Build and Test environments. Solid understanding of the basic principles of DevOps, CI, agile and lean philosophies Experience with Code Promotion and Lifecyle management. Experience migrating Legacy Applications to Containerized Microservices. Extensive experience of providing architectural direction to project development teams Experience with 1 or more Programming Languages like Python, Go Lang, Java, .NET, C++, C#, or similar Proficiency in Scripting Languages, like Bash, Groovy, PowerShell. Preferred Linux and/or Windows Administration Experience Hands on experience with container technologies and orchestration including, but not limited to, Docker, Podman, Kubernetes, Tanzu, OpenShift. Experience creating, testing, and using API’s Show more Show less

Job Description Job Purpose ICE Data Services India Private Limited., a subsidiary of Intercontinental Exchange presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. Engineer, Enterprise Endpoint Solutions is part of the team responsible for the global corporate endpoint computing environment. This position is specifically charged with the management and maintenance of the workstation environment for all ICE, Inc. and subsidiary companies. This position requires strong technical proficiency with a range of enterprise tools, as well as an eager attitude, professionalism, and solid communication skills. Responsibilities Must have Workstation OS - Familiarity with Windows OS. Application Packaging - Experience in terms of building the applications as part of MSI, MST using Flexera Admin Studio or PSADT (PowerShell Deployment Toolkit). Having exposure on packaging applications using tools such MS Intune and JAMF will be an added advantage for this role. Desktop Management Systems - Experience with building and managing desktop management infrastructure using tools such as MECM, MS Intune, Tainum Core Management, Autopilot, Azure. Image Management -Experience with Capturing the Image using MDT or PXE methodology and create task sequence and deploy them through SCCM, MECM. Patch Management - Software and OS patch management using SCCM, Cloud Management Gateway (CMG), Windows Evergreen, Windows Update for Business etc. Mobile Device Management: Need experience in terms of managing mobile devices Android, Windows, Apple using varies management tools such as Intune, AirWatch, JAMF etc. Scripting - Strong scripting skills in VBScript, batch and PowerShell required, with advanced knowledge of PowerShell for management and automation a big plus. Should be comfortable performing tasks from the command line. Good to have Workstation OS - Strong experience MAC OS with familiarity with UNIX shell scripting with SH, BASH, and ZSH, or Python MAC OS Tech - Familiarity with JAMF a plus. Experience with JAMF Composer or Visual Studio Code and Munkipkg Knowledge And Experience Candidate with more than 4-6 years of experience in terms of Desktop Management role using varies MACS OS technologies like JAMF, Unix, Python, BASH, ZSH & Microsoft Technologies such as MECM, MS Intune, Azure etc. College degree in Engineering, MIS, CIS, or related discipline preferred. Familiarity in creating test, migration, and delivery plans for delivering software and security patches globally. Familiarity with Service Now and Change/Incident Management practices. Experience in the Financial Services industry a plus. Experience in managing VDI environment (VMware Horizon, Citrix) will be plus. Show more Show less