Quality Analyst (BPO – Call auditing/monitoring)

Job Description

Join Us as a Quality Analyst (BPO – Call auditing/monitoring) Ready to make an impact where it truly matters? At Etech, we’re on the lookout for a detail-oriented and driven Quality Analyst to help us elevate customer experiences across the board. If you're passionate about continuous improvement, quality assurance, and data-backed insights, we want you on our team! What You’ll Do: ✔️ Conduct quality audits using campaign-specific tools and standards ✔️ Provide actionable feedback to leaders, agents, and clients ✔️ Report and escalate compliance and behavior issues promptly ✔️ Support leaders with call calibrations and customer interaction feedback ✔️ Handle ad hoc requests, reports, and department projects ✔️ Maintain confidentiality of all sensitive information ✔️ Share data and performance reports with stakeholders ✔️ Be coachable, goal-oriented, and embrace continuous change What We Expect You to Have: Graduate or equivalent qualificationMinimum 1 year of experience (Quality experience preferred)Strong computer skills, especially MS OfficeFlexibility in working hours (a must!)Excellent verbal, written, and interpersonal communicationGreat listening, analytical, and organizational skillsHigh attention to detail and ability to work independentlyCommitment to confidentiality and ethics Perks & Benefits: Transportation allowance Canteen subsidy Night shift allowance (as per process) Schedule attendance bonus Health insurance Tuition reimbursement Campaign-wise incentive components Work-life balance initiatives Rewards & recognition Internal movement through IJP If you're ready to make a difference apply today and grow with Etech!