Join Us as a Real Time Analyst! At Etech, we’re searching for a detail-oriented and proactive Real Time Analyst to support our customer service teams in delivering top-tier performance and service. If you're passionate about analytics, operations, and real-time decision-making — we want to hear from you! What You’ll Do: Monitor agent schedules and queue activity in real timeSend end-of-day reports and escalate non-complianceTrack AUX usage, breaks, and shrinkage adherenceWork closely with WFM and Ops teams to meet SLA goalsAdjust intra-day schedules and plan for calloutsRecommend action plans to improve adherence and productivityFlag schedule/code of conduct violations when necessaryEnsure data confidentiality and professional conduct at all times What We Expect You to Have: Bachelor's degree with 1+ year of relevant experienceStrong MS Excel skills (complex formulas, reporting, etc.)Excellent written communication and data analysis skillsAbility to build relationships with team leaders and stakeholdersHigh ethical standards and initiative for self-developmentAdaptability to change and strong problem-solving skillsAbility to maintain confidentiality and work independently Perks & Benefits: Transportation allowanceCanteen SubsidyNight Shift allowance as per processSchedule Attendance BonusHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork-Life Balance InitiativesRewards & Recognition If you're ready to step up and thrive in a dynamic operations role — apply today and grow with Etech!

Join Us as a Quality Analyst (BPO – Call auditing/monitoring) Ready to make an impact where it truly matters? At Etech, we’re on the lookout for a detail-oriented and driven Quality Analyst to help us elevate customer experiences across the board. If you're passionate about continuous improvement, quality assurance, and data-backed insights, we want you on our team! What You’ll Do: ✔️ Conduct quality audits using campaign-specific tools and standards ✔️ Provide actionable feedback to leaders, agents, and clients ✔️ Report and escalate compliance and behavior issues promptly ✔️ Support leaders with call calibrations and customer interaction feedback ✔️ Handle ad hoc requests, reports, and department projects ✔️ Maintain confidentiality of all sensitive information ✔️ Share data and performance reports with stakeholders ✔️ Be coachable, goal-oriented, and embrace continuous change What We Expect You to Have: Graduate or equivalent qualificationMinimum 1 year of experience (Quality experience preferred)Strong computer skills, especially MS OfficeFlexibility in working hours (a must!)Excellent verbal, written, and interpersonal communicationGreat listening, analytical, and organizational skillsHigh attention to detail and ability to work independentlyCommitment to confidentiality and ethics Perks & Benefits: Transportation allowance Canteen subsidy Night shift allowance (as per process) Schedule attendance bonus Health insurance Tuition reimbursement Campaign-wise incentive components Work-life balance initiatives Rewards & recognition Internal movement through IJP If you're ready to make a difference apply today and grow with Etech!

What We Expect You To Have: 6months – 2 years’ experience in BPO product/process trainingFlexible to work in US shiftsExcellent command in English LanguageExperience handling training batches and providing end to end training

Join Us as a Fraud Prevention Analyst! We’re expanding our team and looking for a detail-oriented Fraud Prevention Analyst to join us! If you have a keen eye for detecting fraud, analyzing risk, and ensuring secure transactions, this is your chance to grow with Etech and make an impact. What You’ll Do: Analyze and manage network-related fraud traffic to minimize risks. Support breach coordination, including assessing customer impact and legal/security hand-offs. Ensure data completeness, correctness, and concurrency for fraud detection and prevention. Detect, analyze, and authenticate fraudulent transactions in a card-not-present environment. Work closely with loss prevention teams to identify fraud trends and mitigation strategies. Provide quality customer service to internal and external stakeholders. Identify revenue recovery opportunities and system improvements for fraud prevention. Maintain compliance with fraud risk management policies and procedures. What We Expect You to Have: 2+ years of experience in risk management. 1-year experience in analytics/data analysis. Experience in the eCommerce domain and geographical knowledge is preferred. Understanding of end-to-end reconciliation control processes for merchant operations. Strong analytical skills to identify fraud trends and revenue recovery opportunities. Excellent interpersonal, verbal, and written communication skills. Customer service (voice) experience is a plus. Process re-engineering and improvement knowledge. Chargeback knowledge and Salesforce experience are added advantages. Ability to work in a fast-paced, ever-changing environment and make quick decisions. Proficiency in MS Word, Outlook, Excel, and database reporting tools. Perks & Benefits: Transportation allowance Canteen subsidy Comprehensive health insurance Tuition reimbursement Incentive campaigns Work-life balance initiatives Rewards & recognition Internal job opportunities If you're ready to take on a challenging role in fraud prevention and risk management, apply today! Show more Show less

Company Description Etech Global Services delivers next-generation BPO solutions utilizing artificial and human intelligence to enhance customer experiences. With over 50 global partnerships, Etech operates nine contact centers with locations in the U.S., nearshore, and offshore. The company has a strong focus on training, coaching, and data-driven insights to drive value for its partners. Role Description This is a full-time Real Time Analyst role based on-site in Vadodara. The Real Time Analyst will be responsible for workforce management, workforce planning, and utilizing eWFM tools to optimize operational efficiency. Daily tasks include monitoring real-time customer service metrics, adjusting staffing levels to meet demand, and communicating with team members to ensure service level goals are met. WHAT WE OFFER Transportation allowance Canteen Subsidy Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP WHAT YOU’LL BE DOING Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues. Handle all issues with diplomacy, tact, and respect. Provide quality service to clients through thorough knowledge of products and services. Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions Enter data into computer database system. Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems. Build strong relationships with Team Leader, and team members. WE EXPECT YOU TO HAVE Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals Proficient in Customer service. Knowledge of record management procedures & processes (is a plus) Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing. Effective analytical, problem-solving, and decision-making skills Effective organizational skills Ability to access and research multiple sources of data. Must pass pre-hire exam with 90% or higher. Ability to multitask and work under pressure. Strong attention to detail and critical thinking skills Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc. Must be able to work in a team oriented, high demand and fast paced environment. Clear and effective communication skills in English while being able to communicate clearly, confidently and politely. Show more Show less

Process Analyst (VOICE PROCESS) (Designation may change depending on the skill set & experience) WHAT WE OFFER Transportation allowance Canteen Subsidy Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP WHAT YOU'LL BE DOING? Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues. Handle all issues with diplomacy, tact, and respect. Provide quality service to clients through thorough knowledge of products and services. Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions Enter data into computer database system. Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems. Build strong relationships with Team Leader, and team members. WE EXPECT YOU TO HAVE Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals Proficient in Customer service. Knowledge of record management procedures & processes (is a plus) Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing. Effective analytical, problem-solving, and decision-making skills Effective organizational skills Ability to access and research multiple sources of data. Must pass pre-hire exam with 90% or higher. Ability to multitask and work under pressure. Strong attention to detail and critical thinking skills Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc. Must be able to work in a team oriented, high demand and fast paced environment. Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.

Join Us as a Real Time Analyst! At Etech, we’re searching for a detail-oriented and proactive Real Time Analyst to support our customer service teams in delivering top-tier performance and service. If you're passionate about analytics, operations, and real-time decision-making — we want to hear from you! What You’ll Do: Monitor agent schedules and queue activity in real time Send end-of-day reports and escalate non-compliance Track AUX usage, breaks, and shrinkage adherence Work closely with WFM and Ops teams to meet SLA goals Adjust intra-day schedules and plan for callouts Recommend action plans to improve adherence and productivity Flag schedule/code of conduct violations when necessary Ensure data confidentiality and professional conduct at all times What We Expect You to Have: Bachelor's degree with 1+ year of relevant experience Strong MS Excel skills (complex formulas, reporting, etc.) Excellent written communication and data analysis skills Ability to build relationships with team leaders and stakeholders High ethical standards and initiative for self-development Adaptability to change and strong problem-solving skills Ability to maintain confidentiality and work independently Perks & Benefits: Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work-Life Balance Initiatives Rewards & Recognition If you're ready to step up and thrive in a dynamic operations role — apply today and grow with Etech! Show more Show less

Join Us as an Assistant Global Corporate Trainer! We’re expanding our team and looking for an enthusiastic Assistant Global Corporate Trainer! This is your opportunity to grow with Etech and make an impact on corporate learning. What You’ll Do: Collaborate with leaders and stakeholders to design and deliver training programs. Develop engaging training materials and adapt content for diverse learning styles. Evaluate training effectiveness through feedback and KPI tracking. Stay updated on industry trends and continuously improve training methods. What We Expect You to Have: Bachelor’s/Master’s degree in HR, Education, or related field. 3-5 years of corporate training experience. Strong communication, presentation, and facilitation skills. Proficiency in Microsoft Office and learning management systems (LMS). Ability to work independently and as part of a team Perks & Benefits: Transport allowance & canteen subsidy Comprehensive health insurance Tuition reimbursement & incentive campaigns Work-life balance initiatives & rewards Internal job opportunities Night Shift allowance as per process If you're ready to make a difference and grow with us, apply today! Show more Show less

Work From Office Visit us: www.etechgs.com What We Offer: Transport Allowance Canteen subsidy Night shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards and Recognition What You’ll Be Doing: Manage Onboarding/Free Trial implementations – Ensuring all steps are completed, and customers are seeing value as quickly as possible. Work with customers to help create content, adapt their training plans, help deploy the organization solution, and ensure that we deliver proven results. Hold training for clients using organization, customized for their needs and implementation types. Track, report on, and solve issues with onboarding and trial customers, owning their success. Follow organization processes and tracking internally to report on progress and share learnings Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion. What We Expect You To Have: Native or Bilingual Business level English. 1+ years Project Management experience. 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred. 1+ years training experience – facilitating, creating and organizing. Successfully managed multiple clients facing projects at once. Technically Savvy, can explain concepts like SSO, Generative AI, and APIs. Has training experience with software. Strong and concise communicator – written and verbal. Thrives on customer interaction and providing customized recommendations. Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes. Call center exposure and experience a plus. Job Title : Implementation Manager Department : Etech Insights Location : Gandhinagar

Remote What We Offer: Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards & Recognition What You’ll Be Doing: Design end-to-end SaaS architecture that supports multi-tenant environments, micro-services, integrations, and secure cloud deployments. Lead architectural planning for applications built with tech stack, .NET Core, PHP/Laravel, MS SQL/MySQL/MariaDBs/PostgreSQL Collaborating with product managers, business analysts, and development leads to understanding functional and non-functional requirements. Define architecture blueprints, data flow diagrams, and integration patterns. Choose the right mix of technologies, platforms, and tools tailored to each product’s needs. Review and improve existing systems for performance, scalability, and security. Mentor development teams and enforce best practices in software architecture and cloud-native design. Ensure compliance with industry standards, security protocols, and operational best practice What We Expect You To Have: 8+ years of experience in software design and architecture; Minimum 3 years in designing SaaS solutions. Strong expertise in cloud platforms such as AWS, Azure, or GCP. Proven track record of delivering solutions using at least two of the following: MEAN stack, .NET Core, PHP along with MongoDB and MS SQL or MariaDB or My SQL or PostgreSQL Deep understanding of micro-services, RESTful APIs, event-driven architecture, and DevOps practices. Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and IaC tools like Terraform or CloudFormation. Excellent communication skills with the ability to present complex technical concepts to both technical and non-technical stakeholders. Exposure to AI/ML integrations on SaaS platforms. (Good to have) Familiarity with monolith-to-micro-services transformation. (Good to have) Understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001). (Good to have) Job Title : Solution Architect Location : Gandhinagar Schedule & Shift : 2:30 PM to 11:30 PM IST

Remote What We Offer: Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards & Recognition What You’ll Be Doing: Design end-to-end SaaS architecture that supports multi-tenant environments, micro-services, integrations, and secure cloud deployments. Lead architectural planning for applications built with tech stack, .NET Core, PHP/Laravel, MS SQL/MySQL/MariaDBs/PostgreSQL Collaborating with product managers, business analysts, and development leads to understanding functional and non-functional requirements. Define architecture blueprints, data flow diagrams, and integration patterns. Choose the right mix of technologies, platforms, and tools tailored to each product’s needs. Review and improve existing systems for performance, scalability, and security. Mentor development teams and enforce best practices in software architecture and cloud-native design. Ensure compliance with industry standards, security protocols, and operational best practice What We Expect You To Have: 8+ years of experience in software design and architecture; Minimum 3 years in designing SaaS solutions. Strong expertise in cloud platforms such as AWS, Azure, or GCP. Proven track record of delivering solutions using at least two of the following: MEAN stack, .NET Core, PHP along with MongoDB and MS SQL or MariaDB or My SQL or PostgreSQL Deep understanding of micro-services, RESTful APIs, event-driven architecture, and DevOps practices. Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and IaC tools like Terraform or CloudFormation. Excellent communication skills with the ability to present complex technical concepts to both technical and non-technical stakeholders. Exposure to AI/ML integrations on SaaS platforms. (Good to have) Familiarity with monolith-to-micro-services transformation. (Good to have) Understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001). (Good to have) Job Title : Solution Architect Location : Gandhinagar Schedule & Shift : 2:30 PM to 11:30 PM IST

About Etech Etech is a leading provider of customer engagement solutions and services utilising inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost-effectively acquire new customers and maximise profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3000+ team members operating in 9 Global Centres (6 in the US, 2 in India, and 1 in Jamaica) We are hiring for one of the top Saas-based reputed clients based in the US which is associated with Etech. What is the client software? The client product is a SaaS (Software as a Service) platform to help companies learn about their customers feedback about their products and services. This domain is called CEM (Customer Experience Management). Job Description: As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that, you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilise your knowledge of technology to think of creative solutions on the client platform. The Role: As an Analyst, you will be assigned to multiple projects depending on our needs, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch. RESPONSIBILITIES: Product Implementation: Work with senior team members to carry out customer implementations and program enhancements. Participate in the implementation design, setup, and review processes Identify improvements to our feedback products and processes Utilize Client software knowledge for testing customized software solutions Client Management: Build long-standing customer relationships by improving customer feedback programs Provide support to client meetings by leveraging in-depth Client system capabilities Work with client teams in resolving technical/system-related inquiries Provide quality assurance support when providing features to clients Provide client support when analysing large sets of data Qualification Required: Excellent analytical skills (including Microsoft Excel) and attention to detail Strong written, oral communication and presentation skills Bachelor's / Master's degree in Computer Application (B.Sc. IT, M.Sc. IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.) Experience working on JavaScript, HTML, CSS, and XML. GUI would be an added advantage ETL Experience / MEC Pre-processor building Experience working with customer IT teams for setting up data transfer API calls / SFTP transfers Any experience in working with Audio / Speech / Speech to text (in or outside Medallia) Implementation experience (not just servicing), if you have Medallia experience Customer facing Experience Preferred Candidates: Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate teamwork in remote settings will be preferred.

Remote What We Offer: Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards & Recognition What You’ll Be Doing: Lead the development of advanced custom WordPress themes and plugins. Customize and extend existing themes/plugins to meet specific project requirements. Write clean, modular, and scalable code using Core PHP, following WordPress coding standards. Optimize MySQL queries and database architecture for high performance and scalability. Build responsive, interactive front ends using JavaScript/jQuery, HTML, and CSS. Manage deployments and server configurations on Linux-based systems using Apache or Nginx. Implement performance optimization techniques (e.g., caching, minification, lazy loading). Ensure all websites follow best practices for security, SEO, and accessibility. Collaborate with designers, project managers, and stakeholders to translate business requirements into technical solutions. Maintain proactive communication with teams and clients—providing updates, raising concerns, and offering technical suggestions. Stay up to date with the latest WordPress core updates, tools, trends, and best practices. What We Expect You To Have: Minimum of 4 years of hands-on experience with WordPress development. Proficient in Core PHP and MySQL. Strong command of JavaScript/jQuery for building dynamic UI components. Extensive experience with custom WordPress theme and plugin development. Solid understanding of Linux environments, along with Apache and Nginx configuration. Expertise in performance tuning for WordPress sites, including: Caching strategies Image optimization Database indexing Knowledge of WordPress security best practices, including: Input sanitization and validation Use of nonces and secure coding patterns Strong debugging and troubleshooting skills. Excellent communication skills and a proactive approach to collaboration. Experience with version control systems, particularly Git. Familiarity with REST APIs and headless WordPress architectures. Understanding of page builders like Elementor or Gutenberg (if required by the project). Excellent problem-solving skills and the ability to debug and optimize code effectively. Strong communication skills in English (both written and spoken). Ability to work independently and in a team, with excellent time-management skills. Job Title : WordPress Lead Developer Location : Gandhinagar Schedule & Shift : 2:00 PM to 11:00 PM IST

Remote What We Offer: Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards & Recognition What You’ll Be Doing: Lead full-cycle web development projects from requirement gathering to deployment and maintenance. Architect and develop scalable, secure, and high-performance applications using Core PHP, Laravel, and WordPress. Write and optimize complex SQL queries; ensure effective MySQL database design and performance tuning. Guide the development team in implementing dynamic, responsive interfaces using JavaScript/jQuery. Manage Linux servers and configure/optimize Apache and Nginx for high availability and performance. Troubleshoot and resolve complex technical issues across frontend, backend, server, and database layers. Lead and mentor development teams; assign tasks, review code, and ensure adherence to coding standards. Manage multiple projects simultaneously and ensure timely delivery with high quality. Drive adoption of Agile/Scrum practices and manage sprints, stand-ups, and retrospectives. Ensure application and server security best practices are followed. Collaborate with stakeholders to understand business needs and translate them into technical solutions. Encourage a culture of innovation, continuous improvement, and proactive problem-solving. Propose and implement creative, scalable solutions and encourage idea generation within the team. Stay current with new technologies and guide the team in evaluating and adopting relevant tools or frameworks. What We Expect You To Have: 7 – 9+ years of experience in web development using Core PHP, Laravel, and WordPress. Strong expertise in MySQL database design, query optimization, and performance tuning. Proficient in JavaScript, jQuery, HTML, CSS. Solid experience in Linux system , particularly with Apache and Nginx. Proven experience in solving complex system, code, and performance-related issues. Strong project and team management skills; experience managing cross-functional teams. Thorough understanding of the Software Development Life Cycle (SDLC) and Agile methodologies. Knowledge of secure coding practices and web application security standards. Excellent communication and leadership skills with a proactive approach to problem-solving. Ability to handle multiple projects and priorities simultaneously without compromising quality. Strong focus on delivering creative, innovative, and high-performance solutions. Familiarity with CI/CD pipelines and DevOps tools. Experience with version control systems (e.g., Git). Exposure to cloud platforms like AWS or DigitalOcean. Experience with project tracking tools like Basecamp. Open-source contributions or technical blog writing is a plus. Job Title : Project Lead Location : Gandhinagar Schedule & Shift : 2:00 PM to 11:00 PM IST

Join Us as a Quality Analyst (BPO – Call auditing/monitoring) Ready to make an impact where it truly matters? At Etech, we’re on the lookout for a detail-oriented and driven Quality Analyst to help us elevate customer experiences across the board. If you're passionate about continuous improvement, quality assurance, and data-backed insights, we want you on our team! What You’ll Do: ✔️ Conduct quality audits using campaign-specific tools and standards ✔️ Provide actionable feedback to leaders, agents, and clients ✔️ Report and escalate compliance and behavior issues promptly ✔️ Support leaders with call calibrations and customer interaction feedback ✔️ Handle ad hoc requests, reports, and department projects ✔️ Maintain confidentiality of all sensitive information ✔️ Share data and performance reports with stakeholders ✔️ Be coachable, goal-oriented, and embrace continuous change What We Expect You to Have: Graduate or equivalent qualification Minimum 1 year of experience (Quality experience preferred) Strong computer skills, especially MS Office Flexibility in working hours (a must!) Excellent verbal, written, and interpersonal communication Great listening, analytical, and organizational skills High attention to detail and ability to work independently Commitment to confidentiality and ethics Perks & Benefits: Transportation allowance Canteen subsidy Night shift allowance (as per process) Schedule attendance bonus Health insurance Tuition reimbursement Campaign-wise incentive components Work-life balance initiatives Rewards & recognition Internal movement through IJP If you're ready to make a difference apply today and grow with Etech! Show more Show less

Join us as a Process Analyst at Etech! What You’ll Be Doing: Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues. Handle all issues with diplomacy, tact, and respect. Provide quality service to clients through thorough knowledge of products and services. Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions. Enter data into computer database system. Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems. Build strong relationships with Team Leader, and team members. What We Expect You To Have: Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals Proficient in Customer service. Knowledge of record management procedures & processes (is a plus) Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing. Effective analytical, problem-solving, and decision-making skills Effective organizational skills Ability to access and research multiple sources of data. Must pass pre-hire exam with 90% or higher. Ability to multitask and work under pressure. Strong attention to detail and critical thinking skills Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc. Must be able to work in a team oriented, high demand and fast paced environment. Clear and effective communication skills in English. What We Offer: Transportation allowance Canteen Subsidy Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP Apply now and be part of our journey! Show more Show less

Remote What We Offer: Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards & Recognition What You’ll Be Doing: Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor Sends day-end reports to management team Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements. Works with WFM to ensure hourly, real-time schedule adherence commitments are being met. Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA’s (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers). Assigning schedules for all reps. Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence. Identify OCR’s/leaders on any violation of the code of conduct and non-adherence to the schedule. What We Expect You To Have: Bachelors with 1+ years of experience or equivalent combination of education and relevant experience Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies. Build strong relationships with Team Leader, and team members. Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Act as a role model at all times, adhere to high ethical standards. Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development. Be flexible in an environment by championing and embracing change. Excellent Written English skills and Excel (Data Analysis) are a prerequisite. Acts as a role model at all times and adheres to high ethical standard Takes responsibility and initiative to develop core and personal skills Is flexible in an environment by championing and embracing change Maintains a high degree of confidentiality while conducting day-to-day operations. Job Title : Real Time Analyst Reports to : Team Leader Location : Gandhinagar Schedule & Shift : Flexible with Shift times Hours : Six days a week, Full Time

Remote What We Offer: Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work Life Balance Initiatives Rewards & Recognition What You’ll Be Doing : Study design briefs and determine requirements Conceptualize visuals based on requirements Prepare rough drafts and present initial ideas Develop illustrations, graphics, banners, design concepts, logos and other designs using software or by hand Use the appropriate colors and layouts for each graphic Work with copywriters and creative director to produce final design Test graphics across various media Amend designs after feedback Ensure final graphics and layouts are visually appealing and on-brand Identify design problems and devise elegant solutions Proactive communication for tasks, requirements, and solutions Ability and striving for new technique/trends learning What We Expect You To Have: 5+ years of experience in professional graphic design, preferably with a creative or marketing agency. Bachelor’s degree (or equivalent certification) in graphic design, art, or related discipline.5+ years of experience with design software, including Illustrator, InDesign, Photoshop, Corel Draw A strong portfolio of illustrations or other graphics Working knowledge of various graphic design areas like social media, printing and other digital marketing A keen eye for aesthetics and details Knowledge of website design will counted as an advantage Photography experience and proficiency with photo-editing software Exceptional creativity and innovative design skills Excellent communication and presentation skills Organizational and time-management skills for meeting deadlines in a fast-paced environment Desire to continue building skill set with education and training Be Flexible in CST working hours, though it is not mandatory Job Title : Sr. Graphic Designer Department : Etech Technology Solutions (ETS) Reports to : Project Lead Location : Gandhinagar

Work From Office What We Offer: Transportation allowance Canteen Subsidy Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP WHAT YOU’LL BE DOING: Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met Understand the SLA of the campaigns in the terms of QA support and ensure that those are met. Design Audit Forms, get it approved by Ops and Client and place it online in QEval Initiate MI/BI studies as and when required Take initiatives for process improvement Will possess overall knowledge of all the campaigns audited by EI Periodically monitor utilization, audit accuracy etc of the QA team Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process Maintain minimum 95% schedule adherence of self and the team Will act as role model for Leaders and Team Members of internal and external departments Must be accessible, available and flexible with shift timings Have an open attitude and avoid discounting, dismissing, or minimizing questions Maintain personal and professional boundaries, but avoid being distant or unapproachable Always lead by example Adhere to the policies and procedures of Etech Provide excellence when communicating with customers (internal and external) Be flexible in an environment by championing and embracing change Create a spirit of mutual learning, trust and respect Data Analysis: Capability to analyse performance data and derive actionable insights. Reporting: Skill in creating and interpreting reports on contact canter performance. KPI Management: Understanding and managing key performance indicators (KPIs) to drive team performance. Training Programs: Designing and implementing effective training programs for new hires and existing staff. Crisis Management: Handling unexpected situations calmly and effectively. WHAT WE EXPECT YOU TO HAVE: Graduate or equivalent experience in BPO call monitoring and auditing Must have minimum 3-4 years of experience in speech analytics Good technical knowledge needed. Should be aware about API, Metadata, Queries, Python language etc Must have worked as a leader Should be well versed with PPT and Advanced excel. Interpersonal skills & ability to influence Excellent written & verbal Communication skills including client interactions Planning and organisational skills Well organised and structure approach to work Ability to work to deadlines and targets Job Title : Data Engineer II – Speech Analytics Department : Etech Insights Location : Gandhinagar

Join Us as a Fraud Prevention Analyst! We’re expanding our team and looking for a detail-oriented Fraud Prevention Analyst to join us! If you have a keen eye for detecting fraud, analyzing risk, and ensuring secure transactions, this is your chance to grow with Etech and make an impact. What You’ll Do: Analyze and manage network-related fraud traffic to minimize risks. Support breach coordination, including assessing customer impact and legal/security hand-offs. Ensure data completeness, correctness, and concurrency for fraud detection and prevention. Detect, analyze, and authenticate fraudulent transactions in a card-not-present environment. Work closely with loss prevention teams to identify fraud trends and mitigation strategies. Provide quality customer service to internal and external stakeholders. Identify revenue recovery opportunities and system improvements for fraud prevention. Maintain compliance with fraud risk management policies and procedures. What We Expect You to Have: 2+ years of experience in risk management. 1-year experience in analytics/data analysis. Experience in the eCommerce domain and geographical knowledge is preferred. Understanding of end-to-end reconciliation control processes for merchant operations. Strong analytical skills to identify fraud trends and revenue recovery opportunities. Excellent interpersonal, verbal, and written communication skills. Customer service (voice) experience is a plus. Process re-engineering and improvement knowledge. Chargeback knowledge and Salesforce experience are added advantages. Ability to work in a fast-paced, ever-changing environment and make quick decisions. Proficiency in MS Word, Outlook, Excel, and database reporting tools. Perks & Benefits: Transportation allowance Canteen subsidy Comprehensive health insurance Tuition reimbursement Incentive campaigns Work-life balance initiatives Rewards & recognition Internal job opportunities If you're ready to take on a challenging role in fraud prevention and risk management, apply today!