Implementation Manager

Work From Office Visit us: www.etechgs.com What We Offer: Transport Allowance Canteen subsidy Night shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards and Recognition What You’ll Be Doing: Manage Onboarding/Free Trial implementations – Ensuring all steps are completed, and customers are seeing value as quickly as possible. Work with customers to help create content, adapt their training plans, help deploy the organization solution, and ensure that we deliver proven results. Hold training for clients using organization, customized for their needs and implementation types. Track, report on, and solve issues with onboarding and trial customers, owning their success. Follow organization processes and tracking internally to report on progress and share learnings Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion. What We Expect You To Have: Native or Bilingual Business level English. 1+ years Project Management experience. 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred. 1+ years training experience – facilitating, creating and organizing. Successfully managed multiple clients facing projects at once. Technically Savvy, can explain concepts like SSO, Generative AI, and APIs. Has training experience with software. Strong and concise communicator – written and verbal. Thrives on customer interaction and providing customized recommendations. Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes. Call center exposure and experience a plus. Job Title : Implementation Manager Department : Etech Insights Location : Gandhinagar