At CareStack, the Product Manager defines the path forward for the evolution of the product platform. As a Product Manager, you'd be responsible for: ● Working closely with all our stakeholders - customers, executive leadership, sales, marketing and implementation teams - to understand and prioritize the most important drivers for business growth. ● Building consensus on the business priorities based on which the product platform needs to evolve. ● Working closely with the development and the marketing teams to plan and launch value bundles within the platform. ● Analyzing the performance of the application platform, monitor the effectiveness of the features / value bundles launched, and communicate the same within the organization. ● Evangelizing the product story - around impact, growth and the future - both internally and externally to build transparency, trust and confidence. ● Working with sales and business development teams to close deals with larger customers. What would you need to succeed as a PM at CareStack? ● Ability to empathize, analyse, prioritize, visualize, articulate, document and coordinate. ● A natural desire to make people around you successful. ● Ability and willingness to learn new business domains and applications. ● At least 2 years of experience working as a developer is highly preferred. ● An MBA degree is good-to-have, but not required. Show more Show less

Job Description • Compliance analyst position’s core responsibilities are to conduct technical and non-technical Information Security assessments against defined standards and controls. • Also conducting Risk assessment through the information Security Management System and related SOC 2 Type 2, ISO 27001 & HIPAA control framework. • This position will be responsible for conducting an internal audit against ISO 27001, HIPAA, SOC 2 Type 2 standards. • This position will also assist in all external audits such as ISO 27001, HIPAA, SSAE SOC 2 and customer audits Key Responsibilities: • Assist in conducting technical and non-technical information security assessments based on standards like ISO 27001, HIPAA, SOC 2 Type 2 • Support internal audits and coordinate documentation for external audits (e.g., ISO, HIPAA, SOC 2, and customer assessments) • Collaborate with IT, Network, and Cloud teams to support security assessments and identify potential risks • Assist in maintaining and updating compliance policies and procedures • Monitor and analyze security logs and incident data across platforms to support compliance reporting • Participate in risk assessments and document findings in the GRC system • Help track audit actions, report follow-ups, and maintain compliance dashboards • Assist in vendor risk assessments using tools like ServiceNow • Document audit findings and support remediation tracking • Review operational areas such as: o Endpoint and patch management o Change management o Technical vulnerability remediation o Access Control Analysis • Assist in reviewing compliance-related documentation and policies • Support business continuity and disaster recovery planning initiatives as needed • Collaborate on compliance reports and dashboard creation for management visibility Required Skills & Qualifications: • Bachelor’s degree in information technology, Cybersecurity, or a related field • 1–3 years of full-time experience in Information Security Audits or Compliance • Exposure to GRC systems and risk management tools • Familiarity with industry standards and frameworks: ISO 27001, SOC 2, HIPAA, GDPR, NIST • Ability to support internal/external audits with appropriate documentation and coordination • Strong documentation and reporting skills • Experience with tools like Git, Jira, ServiceNow, or security dashboards is a plus • Certifications such as ISO 27001 LI/LA, CISA, or equivalent are desirable but not mandatory Preferred Attributes: • Strong attention to detail • Proactive attitude toward learning and compliance improvement • Good communication and collaboration skills to work across departments • Willingness to take initiative in supporting team objectives and learning new technologies Location - Thiruvananthapuram Show more Show less

Job Location: Trivandrum Job Type: Full Time, Permanent, On-site Industry: Software Product - SaaS Department: Sales & Business Development Shift: AUS Job Description: We are seeking a dynamic and results-oriented B2B Sales Associate to join our growing team. The successful candidate will be responsible for driving sales of our innovative SaaS product within international markets. As a crucial member of our Sales & Business Development team, you will work closely with the founders to shape the sales culture, exceed sales quotas, and optimize CRM processes. Key Responsibilities: International Sales: Lead the charge in selling our B2B SaaS product to clients across international markets, understanding their unique needs, and effectively communicating the value proposition. Sales Culture: Demonstrate proven success in shaping a positive sales culture, fostering teamwork, and maintaining a high-performance sales environment. Quota Management: Exceed sales quotas through strategic planning, effective lead sourcing, impactful product demos, successful negotiation, and building lasting partnerships. CRM Optimization: Utilize CRM tools to their full potential, ensuring accurate data management, pipeline visibility, and effective collaboration with other departments. Market Understanding: Stay informed about industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead of the curve. Team Collaboration: Work closely with cross-functional teams to ensure seamless communication and collaboration, contributing to a unified approach in meeting the customer needs. Qualifications and Skills: ● Bachelor's degree in Business, Marketing, or a related field. (B.Tech/B.E. in Any Specialization is preferred). ● Proven track record of successfully selling B2B SaaS products to international customers. ● Strong sales acumen, demonstrated by exceeding sales quotas and effectively managing the sales process. ● Experience in shaping and fostering a positive sales culture within a team. ● Proficiency in lead sourcing, impactful demos, negotiation, and building successful partnerships. ● Adaptability to work in flexible shifts, considering international time zones. Key Competencies: ● Selling Skills ● Account Management ● Outbound Prospecting ● Adaptability ● Communication Skills ● Familiarity with the US / UK / Australian market and shifts If you are passionate about driving success in international B2B sales, shaping a positive sales culture, and contributing to a dynamic team, we invite you to apply. Join us in revolutionizing the SaaS industry and be part of a company that values innovation and excellence. Note: As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time. Show more Show less

Key Responsibilities: ● Review and tag diverse datasets according to predefined criteria and guidelines. ● Ensure accuracy and consistency in data tagging processes, paying close attention to linguistic nuances and context. ● Collaborate with the AI team to optimize tagging strategies and improve efficiency. ● Provide feedback and contribute to the enhancement of tagging methodologies. ● Maintain documentation and records related to tagging activities. Requirements: ● Excellent command of the English language, including grammar, syntax, and vocabulary. ● Strong attention to detail and ability to maintain consistency in tagging tasks. ● Previous experience in data tagging or annotation is preferred but not mandatory. ● Familiarity with tagging tools and platforms is a plus. ● Ability to work independently and as part of a team in a fast-paced environment. Qualifications: ● Excellent receptive skill in English language. ● Proven ability to work with large datasets and meet deadlines. ● Excellent communication and interpersonal skills. ● Strong analytical and problem-solving abilities. Job Location - Trivandrum Employment type - Contract (3 months) Show more Show less

Responsibilities ● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform. ● Assess communication and soft skills in calls and emails in accordance with sampling plans. ● Assist agents with their grammar, pronunciation, syllable stress, and other skills in the English language and culture. ● To improve employee performance, offer consistent coaching and criticism. ● Intermittently assist in design and development of training material. ● Create plans of action for the bottom quartile and make sure they advance along the learning curve. ● Must collaborate with numerous teams and procedures. ● Gather customer feedback and share with our Product, Sales and Marketing team ● Should be ready to work in US shift timing Skills and Qualifications ● Graduates in any discipline with excellent verbal and written communication skills. ● Min 3 - 4 years experience working as a ‘Voice Coach’ ● Good analytical, problem-solving and system thinking ability ● Mandatory experience in handling US geography, UK & Australia will be an added advantage ● Expertise across Accent neutralization, rapport building, listening skill development etc ● Familiar with healthcare Industry will be a plus ● Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment Location: Trivandrum Show more Show less

Location : Trivandrum Job Description: ● Have 2+ years of experience in designing and building modern-day web platforms, using Microsoft technologies on the backend and Angular on the front end. ● Can be a generalist or specialist with a deep understanding of building software components that meet defined requirements, with a good understanding of .NET Core/ASP.NET or Angular 2+ ● Are proficient in data structures and algorithms, and object-oriented analysis and design of software systems. ● Are a backend specialist with a good understanding of event-driven programming, distributed systems, caching/in-memory computing systems, data modelling for transactional systems. ● Are a frontend specialist, with a deep understanding of the browser and JavaScript fundamentals, designing, building, packaging, and deploying applications using Angular 2+ framework. Show more Show less

Job Requirements Experience: A minimum of 2+ years of experience and must have a minimum of 1+ years in B2B/SaaS platforms. The years of experience do not matter as much as the competence in the area. Location - Trivandrum Responsibilities ● Collaborate effectively within a team and contribute positively to team projects. ● Participate in code development, ensuring it is clean, efficient, and well-documented. ● Work with product teams to understand functional requirements and translate them into technical solutions that enhance user experience. ● Assist in identifying engineering solutions to improve system design and functionality, with a focus on the end product’s usability and scalability. ● Adapt to a fast-paced, evolving environment and work under guidance from senior team members. Core Skills  Technical Expertise: 1 to 2 years of experience with NodeJS, ideally within a microservices architecture.  Optimization Skills: Basic understanding of code and database optimization techniques.  Product-Driven Approach: Ability to think beyond technical tasks to understand the impact of engineering decisions on the overall product and user experience.  Fundamentals: Strong grounding in Object-Oriented Programming, algorithms, and data structures.  Database Knowledge: Solid understanding of MySQL and/or MongoDB.  Analytical Abilities: Demonstrates analytical thinking and a proactive approach to problem- solving. Note: As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time. Show more Show less

Roles & Responsibilities: ● Have an insatiable itch to join and the courage to scale an early-stage technology company. ● Have 7+ years of experience in designing and building modern day web platforms, using Microsoft technologies on the backend and Angular on the front end. ● Should be a generalist with deep understanding of building transactional systems at scale, with good understanding of .NET Core/ASP.NET and Angular 2+ ● Should possess strong system design skills, having designed distributed systems operating at scale, good knowledge of cloud architecture, api design fundamentals, in memory computing and caching mechanisms. ● Have led a team of more than 5 members with a varied skill set and years of experience. Location : Trivandrum Show more Show less

Company Overview: CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO with hundreds of locations. The company was founded in 2015, and the commercial launch was done in early 2018. Since then, more than 1000 offices have chosen CareStack as their single source of truth. This is the fastest growth to date in the dental practice management software market, dominated by 100- year-old distribution companies. More about CareStack ● Rated by independent B2B software reviews and research analysts as the most modern, innovative and customer experience focused company in the space with the fastest growth in the segment. ● Important strategic go to market partnerships with dental industry leaders like Delta Dental, Darby Dental and several others. ● Venture backed with over $135M raised from leading financial and strategic investors. Job Description As a Flutter Developer, you will be in charge of reviewing the software specifications and UI mock-ups, developing a cross-browser mobile application from scratch, and leading the application testing effort. You will work alongside a backend developer, as well as a UI designer, to ensure you createa high-performing application with a smooth user experience. Roles and Responsibilities: Designing, developing, testing, maintaining, and deploying software in the Flutter framework and Dart language. Developing user interface components and implementing them by following well-known Flutter / Dart workflows and practices. Communicating with product and engineering leads to the implementation of business and project objectives. Participate in testing, quality assurance, and bug fixes as part of the CI/CD cycle. Qualifications and Requirements: 2 to 5 years of experience developing mobile apps natively in iOS and/or Android using Flutter. Good understanding of state management, Flutter Flavors, and app architecture. Strong communications and consultative skills. Self-initiated and proactive. Nice to have: Firebase, Azure DevOps, PWA (Progressive Web Apps). Skills: Dart Flutter iOS Android Git Webpack Show more Show less

What would SRE do here 1. Manage and maintain day-to-day BAU operations, including monitoring system performance, troubleshooting issues, and ensuring high availability. 2. Build infrastructure as code (IAC) patterns that meet security and engineering standards. 3. Build CI/CD pipelines using Octopus, GitLab-CI and cloud-native toolchains like ArgoCD. 4. Build and maintain automation scripts and tools to streamline operational processes. 5. Ensure observability around the system uptime is available and take necessary actions to triage issues with respective service teams and stakeholders. 6. Manage observability setup, including metrics and logging, and enhance capability with proficiency in PromQL queries. 7. Build runbooks that are comprehensive and detailed to manage, detect, remediate, and restore services. 8. Collaborate with engineering teams to provide quicker solutions during the firefighting and help improve the overall process. 9. Support the operations team in managing BAU by monitoring and analyzing system logs and performance metrics to identify areas for improvement and take proactive measures. 10. Stay up to date with industry trends and best practices in SRE, observability, alerting, and infrastructure automation. 11. Actively participate in rotational shift/on-call duties to ensure continuous operational support. 12. Communicate effectively with technical peers and team members in both written and verbal formats. What are we looking in new hire 1. At least 2+ years of experience as an SRE, with strong knowledge of cloud computing platforms, preferably Azure. 2. Cross-functional knowledge in Linux systems, storage, networking, security, and databases. 3. Experience in container orchestration tools like Kubernetes. 4. Proficiency in languages such as Python, Go, etc. 5. Have the capability to develop and maintain software written in any programming language. 6. Experience working with continuous integration and continuous delivery tooling and practices (e.g., GitLab, ArgoCD, Octopus). 7. Experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. 8. Excellent communication and collaboration skills. Show more Show less

Develop and maintain ETL processes to extract, transform, and load data from various sources into our data warehouse. Design and implement data models, relationships, and structures to support efficient querying and reporting. Write complex SQL queries to extract and manipulate data for analysis and reporting purposes. Create interactive and visually appealing dashboards and reports using industry-standard BI tools such as Tableau, Power BI, or similar. Monitor and optimize the performance of data queries and reports to ensure timely and accurate data retrieval. Validate data quality, perform data cleansing, and implement mechanisms to address data inconsistencies. Implement security measures and ensure compliance with data protection regulations in all BI solutions. Troubleshoot and resolve issues related to data, queries, and dashboards in a timely manner. 2 years of experience Location : Trivandrum

Responsibilities ● Have an insatiable itch to join and the courage to scale an early-stage technology company. ● Have 1+ years of experience in ensuring quality of modern day web platforms, using manual and automation techniques. ● Have hands-on experience in a fourth generation programming language like C# or Java. ● Are proficient in data structures and algorithms, and object oriented analysis and design of software systems. ● Have an eye for detail, and an ability to visualize how applications are used by end users. ● Have used automated API testing frameworks or front-end testing frameworks Qualifications: 2 years relevant testing experience Technical skills in OOP Team player Location: Trivandrum Note: As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.

Company Overview Website: https://carestack.com/ Instagram: https://instagram.com/carestack.people CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO with hundreds of locations. The company was founded in 2015, and the commercial launch was done in early 2018. Since then, more than 1000 offices have chosen CareStack as their single source of truth. This is the fastest growth till date in the dental practice management software market, dominated by 100- year-old distribution companies. More about CareStack ● Rated by independent B2B software reviews and research analysts as the most modern, innovative and customer experience focused company in space with the fastest growth in the segment. ● Important strategic go to market partnerships with dental industry leaders like Delta Dental, Darby Dental and several others. ● Venture backed with over $125M raised from leading financial and strategic investors. ● HQ'd in Orlando, FL with offices in Minnesota, Bangalore, Trivandrum and Cochin. Role Overview CareStack seeks to hire a Senior Engineer to build its next generation healthcare platform. You will be reporting to a Staff SDE in your business unit, to develop and release services and solutions for our platform, aligning with your business unit’s goals and objectives. Key responsibilities ● Technical Design You can be a generalist or a specialist in technology areas, but capable of creating complete designs to solve a specific problem that accomplishes a definitive product feature or enables a technical advancement. You should drive design reviews, suggest abstractions and patterns, review reusability suggestions made by other developers in your team. Your design reviews should scrutinize security, performance, scalability and other relevant non functional requirements of features being developed. ● Process Definition/Adherence You should drive estimations, review test scenarios/cases created by QAs in your team, facilitate sprint grooming and planning meetings. You must learn, practice and evangelize standard techniques for grooming, defining complexity of stories and estimation. ● Code Quality At Carestack we believe that your code reflects your character. Code for scale, produce maintainable reusable code. You must evangelize clean coding, continuous refactoring to ensure a high level of code quality. Continuously learn, practice and evangelize coding patterns/best practices within and outside your team. You should ensure testability of team functional areas, facilitate integration testing, resolve deep rooted technical issues and proactively help team members in solving complex problems. You should ensure effective review of MRs ensuring code quality and adherence to agreed design. ● Team Player You should proactively communicate to resolve dependencies within and outside the team. You should build the ability to preempt conflicts within the team and resolve them if required. As a knowledge giver, you should foster a culture of learning and sharing knowledge within and across squads. You should engage in conversations that are objective, and data driven. Strive and push your team in this direction. Understand organizations culture code and streamline conversations and activities that will further instill this code. Mentor and coach new additions to your team. ● Value/Mission Alignment Be a champion for CareStack within the product team. Help drive workplace and cultural norms within your business unit that align with CareStack company values. This role may be for you if you… ● Have an insatiable itch to join and the courage to scale an early-stage technology company. ● Have 2+ years of experience in designing and building modern web platforms, using Microsoft technologies on the backend and Angular on the front end. ● Can be a generalist or specialist with a deep understanding of building software components that meet defined requirements, with a good understanding of .NET Core/ASP.NET or Angular 2+ ● Are proficient in data structures and algorithms, and object-oriented analysis and design of software systems. ● Are a backend specialist with good understanding of event driven programming, distributed systems, caching/in-memory computing systems, data modelling for transactional systems. ● Are a frontend specialist, with a deep understanding of browser and JavaScript fundamentals, designing, building, packaging and deploying applications using Angular 2+ framework. ● Are enthusiastic about designing innovative solutions and love writing and reviewing code whenever the opportunity arises. ● Thrive on healthy debates, confidently standing behind your design ideas with logical reasoning and data to support your viewpoint. ● Embrace a collaborative mindset—approaching code reviews and design discussions with openness, humility, and a willingness to both give and receive constructive feedback. ● Value data-driven, objective conversations and consistently seek clarity and precision in your communication.

Company Overview Website: https://carestack.com Instagram: https://instagram.com/carestack.people CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size—whether it's a single location or a large multi-site DSO with hundreds of locations. Founded in 2015 and commercially launched in early 2018, CareStack has rapidly grown to become the preferred platform for over 1000 dental offices. This marks the fastest adoption rate in the dental practice management software market, traditionally dominated by legacy players. More About CareStack ● Recognized by independent B2B software review platforms and research analysts as the most modern, innovative, and customer-centric company in the space. ● Strong strategic partnerships with dental industry leaders like Delta Dental, Darby Dental, and others. ● Headquartered in Orlando, FL, with offices in Minnesota, Bangalore, Trivandrum, and Cochin. Qualifications • B.Tech in Computer Science / MCA / M.Sc in Computer Science (preferred) Experience • Minimum 3 years of professional experience in PHP development • At least 1 year of hands-on experience with the Laravel framework Technical Skills • PHP (Laravel or other frameworks) • REST API development • MySQL • MongoDB • Firebase • BigQuery • Object-Oriented Programming (OOP) • Data Structures and Algorithms • Message Queue systems • Telecom-related knowledge (e.g., Twilio, Asterisk, SIP) Responsibilities • Develop clean, scalable, and well-documented code • Design and implement RESTful APIs • Optimize code and databases for performance and scalability • Contribute to improving overall system design • Collaborate with team members in a fast-paced, dynamic environment • Lead and mentor team members when required • Participate in technical discussions and contribute to decision-making Requirements • Strong understanding of software development best practices • Solid analytical and problem-solving skills • Ability to work independently and as part of a team • Good communication and collaboration skills

Onboarding Specialist Qualification : Graduate in any discipline Experience : 2-3 yrs Skills Must haves: Hands-on experience in any MIS platform, MS Office, Excellent Communication Good to have: Advanced knowledge in Excel, BI tools, Analytics Responsibilities : Onboarding Implementation: Guide clients through the onboarding process, explaining the steps involved and setting realistic expectations. Coordinate with cross-functional teams to ensure timely implementation of new services or features for clients. Troubleshoot and resolve any issues that arise during the onboarding phase, ensuring minimal disruption to client operations. Customer Communication: Maintain clear and open lines of communication with clients throughout the onboarding process. Address client inquiries promptly and professionally, providing accurate and concise information. Ensure that clients receive regular updates on the status of their onboarding and migration activities. Documentation and Reporting: Maintain accurate and up-to-date records of client interactions, issues, and resolutions. Generate regular reports on the progress and outcomes of onboarding activities. Identify trends or recurring issues and propose solutions for process improvement. Migration Support: Collaborate with clients to gather necessary information and documentation for the migration process. Assist clients in understanding the migration process, and addressing any questions or concerns they may have. Work closely with internal teams to ensure a successful transition of data and services during the migration. Requirements Flexibility to work in shifts. Strong problem-solving and analytical skills. Empathy, patience, and the ability to handle difficult customer situations with a positive attitude. Ability to multitask and work effectively in a fast-paced environment Proficiency in using customer support software, CRM systems, and other relevant tools. Excellent verbal and written communication skills. Join us online for future opportunities Website: https://carestack.com/ Instagram: https://www.instagram.com/carestack.people LinkedIn: https://www.linkedin.com/company/carestack/mycompany/ Note: As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.

Position: Implementation Engineer – AI VoiceBot Experience: 2 to 5 years Role Summary: We are looking for Implementation Engineers to join our AI VoiceBot team. This role requires a strong foundation in scripting or programming (e.g., Python, JavaScript), prompt engineering, debugging, and a solid understanding of conversational AI concepts. Engineers will be responsible for building and configuring VoiceBot workflows, working in a sandbox environment to prototype solutions, testing them thoroughly, and deploying them into production following client approval. As the bridge between customer requirements and product execution, this role demands technical precision, problem-solving skills, and attention to detail. Key Responsibilities: ● Understand and interpret client requirements gathered during onboarding ● Build and configure VoiceBot workflows, logic, and responses in a sandbox environment ● Apply prompt engineering techniques to ensure optimal performance of the bot ● Test voicebot behavior across various scenarios to ensure reliability and accuracy ● Collaborate with cross-functional teams (Product, Engineering, Customer Success & Onboarding team) to resolve technical or logic issues ● Move bots into production environments post-client approval ● Document build logic, edge cases, and configuration details for future reference ● Continuously optimize bot behavior based on client feedback and usage data Must-Have Qualifications: ● 2–5 years of experience in implementation, technical onboarding, or support roles within SaaS or tech ● Strong understanding of conversational AI concepts and prompt engineering ● Familiarity with API workflows and basic technical integrations ● Hands-on experience with scripting or programming (e.g., Python, JavaScript, or similar) ● Excellent problem-solving skills and attention to detail ● Strong verbal and written communication in English ● Comfortable working in client-facing situations with technical stakeholders Good to Have: ● Experience working with voicebot platforms (e.g., Vapi, Gumloop, Twilio Voice, etc.) ● Knowledge of LLM-based function calling, fallback strategies, and workflow design ● Exposure to building chatbots or voicebots using open-source tools or proprietary platforms ● Understanding of telephony systems, call routing, and audio experience optimization

At CareStack, the Product Manager defines the path forward for the evolution of the product platform. As a Product Manager, you'd be responsible for: ● Working closely with all our stakeholders - customers, executive leadership, sales, marketing and implementation teams - to understand and prioritize the most important drivers for business growth. ● Building consensus on the business priorities based on which the product platform needs to evolve. ● Working closely with the development and the marketing teams to plan and launch value bundles within the platform. ● Analyzing the performance of the application platform, monitor the effectiveness of the features / value bundles launched, and communicate the same within the organization. ● Evangelizing the product story - around impact, growth and the future - both internally and externally to build transparency, trust and confidence. ● Working with sales and business development teams to close deals with larger customers. What would you need to succeed as a PM at CareStack? ● Ability to empathize, analyse, prioritize, visualize, articulate, document and coordinate. ● A natural desire to make people around you successful. ● Ability and willingness to learn new business domains and applications. ● At least 2 years of experience working as a developer is highly preferred. ● An MBA degree is good-to-have, but not required.

The CareStack Implementation Team has the responsibility of onboarding new Prospects into the CareStack System. This involves handling data from the customer’s legacy systems, which can be stored in various types of datastores. The team is tasked with extracting, transforming, and loading this data into CareStack datastores using automation systems. Roles and Responsibilities • Very good technical understanding of Database(s) to query and analyze data. • Very good understanding of DDL (Data Definition Language) • Should be well versed in customer communication. • Defining and communicating a clear product implementation strategy aligned with business goals. • Collaborating with cross-functional teams and stakeholders to plan and execute your business goals. This includes product team, implementation team, support team and customer’s technical and non-technical team members. • Continuously learn the evolving product features and get ready to present to customers. • Ability to support customers by listening, understand their problem and carve out solutions. • Identify product gaps when you get a chance to compare other competing products and inform the Product team to evaluate and add to their backlog. • Be ready to learn and build a very good understanding of Imaging devices out there in the market. Their configurations, technical knowhow to solve issues related to devices. • Build a very good understanding of the billing cycle for the services provided. • Collaborating with developers to ensure the right technical knowledge that will help you in day- day work. • Build custom solutions for Data conversions as and when required • Build support metrics and add meaningful findings to refine/rebuild our processes and systems involved • Be thoughtful of automation as much as possible and submit ideas to Product teams to smoothen the Implementation overheads. • Collaborating with quality assurance teams to understand different flows of the product. • Solid grasp of CareStack's data stores which are associated with Imaging modules. • Proficient comprehension of rival Imaging systems data stores for informed decision-making. • Analytical skills to comprehend the implementation process and convert manual tasks into automation solutions. • Good analytical skills to analyze Data Conversion issues and be ready to build custom technical solutions (as and when required) • Build a cohesive work environment with your peers, mentors and higher ups to work and learn together and achieve your professional goals

Job Requirements Experience: 1-2 years of experience. Working Mode: On-site. Responsibilities Conduct thorough research on key business aspects: Gain a deep understanding of the organization's goals, industry, products, and competition to produce highly relevant and informative content. Create information-centric content: Develop well-researched and clearly articulated content such as product descriptions, white papers, user guides, and other essential documentation, ensuring that it is aligned with business objectives and user needs. Develop a strong understanding of the products and industry: Continuously familiarize yourself with the products, competitors, industry trends, and organizational objectives to produce accurate and insightful content that reflects both current product offerings and future goals. Own the product documentation: Be responsible for all types of documentation related to the product, ranging from solution documentation to in-depth technical guides, and end- user online help materials, ensuring that all content is accurate, clear, and up-to-date. Translate complex technical concepts into clear, user-friendly content: Simplify highly technical solutions and concepts into compelling, easily understandable content that resonates with both technical and non-technical audiences. Improve legacy documentation: Proactively suggest and implement changes and enhancements to existing documentation, focusing on improving usability, clarity, and overall user experience. Update documentation for new releases: Continuously review and update product documentation to reflect changes or updates in the product for subsequent releases, ensuring that it remains current and relevant for users.

Responsibilities: Provide implementation support to the onboarding team, assisting with smooth integration and deployment of our products and services for new customers. Analyze and troubleshoot application issues by reviewing application logs, identifying root causes, and suggesting solutions. Review and debug application code (preferably in interpreted languages like PHP, Nodejs, or Python) to pinpoint issues or areas for improvement. Address technical inquiries from clients and internal teams related to system functionality, configurations, and usage. Collaborate closely with cross-functional teams to troubleshoot and resolve technical issues effectively within established timelines. Monitor application availability and performance, and conduct initial triage of product-related incidents. Proactively analyze incidents, ensuring prompt response and resolution within agreed SLAs. Escalate complex issues that require deeper analysis to the product engineering team, providing detailed diagnostic insights. Validate system functionalities post-maintenance or deployments, ensuring the applications run as expected. Regularly perform operational tasks required to maintain application environments, ensuring high availability and minimal disruption. Communicate with customers via email, addressing and managing technical issues professionally and clearly. Continuously monitor application components to proactively enhance customer experience. Must-Have Skills: Proficiency in analyzing application and server logs for troubleshooting and debugging purposes. Beginner to intermediate level knowledge of MySQL, with the ability to write effective SQL queries. Networking Basic Linux server administration and familiarity with server command-line tools. Knowledge and hands-on experience with at least one interpreted programming language (e.g., PHP, Nodejs, or Python). Requirements: Flexibility to work in shifts, including weekends or evenings, if required. Good understanding of REST APIs, databases, and application architecture. Ability to clearly communicate technical information and problem resolutions in English. Excellent analytical skills in troubleshooting and triaging technical issues. Strong time management skills with the ability to multitask efficiently and prioritize tasks under pressure. Shifts - US/AUS Location : Trivandrum