Voice Coach

Job Description

Responsibilities ● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform. ● Assess communication and soft skills in calls and emails in accordance with sampling plans. ● Assist agents with their grammar, pronunciation, syllable stress, and other skills in the English language and culture. ● To improve employee performance, offer consistent coaching and criticism. ● Intermittently assist in design and development of training material. ● Create plans of action for the bottom quartile and make sure they advance along the learning curve. ● Must collaborate with numerous teams and procedures. ● Gather customer feedback and share with our Product, Sales and Marketing team ● Should be ready to work in US shift timing Skills and Qualifications ● Graduates in any discipline with excellent verbal and written communication skills. ● Min 3 - 4 years experience working as a ‘Voice Coach’ ● Good analytical, problem-solving and system thinking ability ● Mandatory experience in handling US geography, UK & Australia will be an added advantage ● Expertise across Accent neutralization, rapport building, listening skill development etc ● Familiar with healthcare Industry will be a plus ● Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment Location: Trivandrum Show more Show less