Travel Magnet Infotech

As a Voice Coach in the BPO sector based in Indore, India, you will play a crucial role in enhancing the communication skills of our customer support representatives. Your primary focus will be on accent neutralization, voice modulation, pronunciation, grammar, and overall fluency to ensure exceptional customer interactions. Your responsibilities will include conducting voice and accent training for both new hires and existing employees, coaching on pronunciation, intonation, clarity, and diction, and developing training modules for accent neutralization, soft skills, and effective communication. You will evaluate agents through mock calls, call listening, and feedback sessions, identify language and speech challenges, and collaborate closely with the Quality and Training teams to align training with business requirements. It will be your duty to monitor and enhance speech rate, tone, pitch, and customer engagement techniques, conduct refresher training sessions, and provide individual coaching to employees requiring additional support. Staying updated with industry best practices and implementing new training techniques will also be key aspects of your role. To qualify for this position, you should hold a Bachelor's degree in Communication, English, or a related field, along with a minimum of two years of experience as a Voice Coach, Accent Trainer, or VnA Trainer in a BPO environment. A strong understanding of American, British, or Neutral accents, excellent command over spoken English, grammar, and pronunciation, familiarity with BPO operations, customer service processes, and call handling, and robust coaching and feedback skills are essential. Certification in Voice & Accent Training is preferred. In return, we offer a competitive salary, performance-based incentives, career growth opportunities in training and development, learning and development programs, and health and wellness benefits. If you are interested in this exciting opportunity, please send your resume to samriti@tmissolutions.com. This is a full-time position with a rotational shift schedule, and the work location is in person.,