Voice Coach

As a Voice Coach in the BPO sector based in Indore, India, your primary role will be to enhance the communication skills of customer support representatives. You will focus on accent neutralization, voice modulation, pronunciation, grammar, and overall fluency to ensure exceptional customer interactions. Key Responsibilities: - Conduct voice and accent training (VnA) for new hires and existing employees. - Provide coaching on pronunciation, intonation, clarity, and diction to improve customer service communication. - Develop training modules for accent neutralization, soft skills, and effective communication. - Evaluate agents through mock calls, call listening, and feedback sessions. - Identify language and speech challenges and implement corrective measures. - Collaborate closely with the Quality and Training teams to align training with business requirements. - Monitor and enhance speech rate, tone, pitch, and customer engagement techniques. - Conduct refresher training sessions based on performance gaps. - Offer individual coaching to employees requiring additional support. - Keep abreast of industry best practices and implement new training techniques. Key Requirements: - Bachelor's degree in Communication, English, or a related field. - Minimum of two years of experience as a Voice Coach, Accent Trainer, or VnA Trainer in a BPO. - Strong understanding of American, British, or Neutral accents. - Excellent command over spoken English, grammar, and pronunciation. - Familiarity with BPO operations, customer service processes, and call handling. - Strong coaching and feedback skills with an ability to motivate employees. - Knowledge of training methodologies and ability to develop engaging content. - Certification in Voice & Accent Training is preferred. In this role, you will benefit from a competitive salary, performance-based incentives, career growth opportunities in training and development, learning and development programs, and health and wellness benefits. To apply for this position, please send your resume to samriti@tmissolutions.com. This is a full-time position with a rotational shift schedule and an in-person work location. As a Voice Coach in the BPO sector based in Indore, India, your primary role will be to enhance the communication skills of customer support representatives. You will focus on accent neutralization, voice modulation, pronunciation, grammar, and overall fluency to ensure exceptional customer interactions. Key Responsibilities: - Conduct voice and accent training (VnA) for new hires and existing employees. - Provide coaching on pronunciation, intonation, clarity, and diction to improve customer service communication. - Develop training modules for accent neutralization, soft skills, and effective communication. - Evaluate agents through mock calls, call listening, and feedback sessions. - Identify language and speech challenges and implement corrective measures. - Collaborate closely with the Quality and Training teams to align training with business requirements. - Monitor and enhance speech rate, tone, pitch, and customer engagement techniques. - Conduct refresher training sessions based on performance gaps. - Offer individual coaching to employees requiring additional support. - Keep abreast of industry best practices and implement new training techniques. Key Requirements: - Bachelor's degree in Communication, English, or a related field. - Minimum of two years of experience as a Voice Coach, Accent Trainer, or VnA Trainer in a BPO. - Strong understanding of American, British, or Neutral accents. - Excellent command over spoken English, grammar, and pronunciation. - Familiarity with BPO operations, customer service processes, and call handling. - Strong coaching and feedback skills with an ability to motivate employees. - Knowledge of training methodologies and ability to develop engaging content. - Certification in Voice & Accent Training is preferred. In this role, you will benefit from a competitive salary, performance-based incentives, career growth opportunities in training and development, learning and development programs, and health and wellness benefits. To apply for this position, please send your resume to samriti@tmissolutions.com. This is a full-time position with a rotational shift schedule and an in-person work location.