Voice Coach

Key Responsibilities:

• Conduct

  Voice & Accent (V&A)

  training sessions for new hires and existing employees.
• Deliver

  neutralization techniques

  and help participants develop global English communication skills.
• Evaluate trainees'

  pronunciation, intonation, grammar, fluency

  , and comprehension abilities.
• Facilitate

  communication skills enhancement programs

  including grammar, listening, and conversation flow.
• Create, revise, and maintain

  training content, lesson plans, and evaluation tools

  .
• Work closely with

  Recruitment and Operations

  to identify training needs and conduct refresher or upskilling programs.
• Maintain accurate

  assessment records

  , provide feedback and improvement plans for underperformers.
• Use

  audio-visual tools

  , role-plays, and real-life scenarios to make training sessions engaging and practical.
• Provide

  train-the-trainer support

  and mentorship for peer trainers if needed.
• Partner with Quality and Operations to track

  post-training performance

  and ROI of training.

Required Skills & Competencies:

• Excellent spoken and written English

  with a neutral or global accent.
• Strong knowledge of

  phonetics, intonation, syllable stress, and articulation techniques

  .
• Proven ability to teach

  grammar, fluency, voice clarity

  , and

  business communication

  .
• Ability to assess and adapt to

  diverse learning styles and paces

  .
• Familiarity with

  international customer service standards

  (US/UK/AU accents preferred).
• Effective classroom

  facilitation, coaching

  , and

  presentation skills

  .
• Basic understanding of

  customer service KPIs

  and call audits.

Education & Experience:

• Bachelors degree in English, Communication, Linguistics, or related field.
• Certification in

  Train-the-Trainer, V&A, or Soft Skills

  is a plus.
• 5+ years of experience as a

  V&A or Communication Skills Trainer

  in BPO, KPO, or corporate sector.

Preferred Tools & Tech:

• Exposure to

  LMS platforms

  , online training tools (Zoom, MS Teams, Google Meet).
• Proficiency with

  MS Office (PowerPoint, Excel)

  for training documentation and reporting.
• Familiarity with

  speech analysis or language training software

  is advantageous.

Key Attributes:

• High level of

  interpersonal and cultural sensitivity

  .
• Empathetic, patient, and approachable training style.
• Strong

  analytical and feedback-giving

  abilities.
• Flexible to work in

  rotational shifts

  or across time zones (if required).