202 Accent Training Jobs

Responsibilities Training Delivery Conduct individual and group training sessions on voice modulation, diction, pronunciation, and accent neutralization. Design and deliver coaching modules tailored to different levels (entry-level agents, team leaders, managers). Provide role plays, mock calls, and practice sessions to simulate real customer interactions. Assessment & Feedback Assess participants voice and accent skills through pre- and post-training evaluations. Provide constructive, personalized feedback and development plans. Track progress and share reports with stakeholders. Curriculum Development Develop and update training content, including learning aids, practice exercises, and digital resources. Stay updated with global communication standards, cultural nuances, and linguistic best practices. Coaching & Support Offer one-on-one coaching for employees requiring additional support. Partner with Quality and Training teams to identify recurring communication gaps and design interventions. Support new hire onboarding and transition programs. Key Skills & Competencies Excellent command over spoken and written English. Strong understanding of phonetics, intonation, and articulation. Ability to teach neutral English (international standard US/UK/Global Neutral). Strong facilitation, presentation, and coaching skills. Empathetic and patient approach to adult learning. Handling irate callers. Cultural Sensitization. Ability to engage participants in fun, interactive, and practical sessions. Qualifications Qualifications & Experience Bachelors degree in English, Linguistics, Communication, or related field (preferred). Certification in phonetics/voice coaching/accent training is an advantage. 25 years of experience in voice and accent training, preferably in BPO, customer service, or corporate training environment. Proven track record of successfully improving participants spoken communication. Performance Metrics Improvement in participants voice and accent assessment scores. Training effectiveness (measured by post-training feedback and on-the-job performance). Reduced communication-related errors or escalations in customer interactions. Positive participant engagement and feedback.

Trainer - Voice and Accent: Job Title: Trainer Voice and Accent Location: Chennai- AMBIT Experience: 5+ Years Industry Type: BPO / KPO Functional Area: Training & Development Employment Type: Full Time, Permanent Education: Any Graduate Job Description We are seeking a dynamic and experienced Voice and Accent Trainer to lead language and soft skills training initiatives across teams. The ideal candidate will be responsible for identifying skill gaps, designing impactful training programs, and aligning learning outcomes with business goals. Key Responsibilities Deliver Language, Voice & Accent, and Soft Skills training across teams. Design and implement training strategies based on performance gaps. Develop training content using Instructional Design principles. Conduct Train-the-Trainer programs and certify internal trainers. Use CEFR framework for hiring and assessment calibration. Lead transaction monitoring and feedback sessions. Customize training programs to meet client-specific needs. Research and integrate AI tools to enhance training effectiveness. Desired Candidate Profile 5+ years of total experience, with 34 years in managing training functions. Proven expertise in Language & Soft Skills training within BPO/KPO. Excellent verbal and written communication in English. Familiarity with US, UK, and Australian accents. Strong knowledge of phonetics, grammar, and Microsoft Excel. Exceptional presentation and analytical skills. Ability to work with and evaluate market tools for training enhancement. Perks and Benefits Competitive salary Opportunity to work with global clients Learning and development support Collaborative work culture

Position Title: Communications Trainer Department: Training and Development Location: Noida Working time : 7pm - 4am (5 Days working) Employment Type: Full-Time About Us: DemandX is a vertically integrated case acquisition solution for law firms. We combine marketing, technology and intake to generate cases at scale Job Summary: The Voice and Accent Trainer will be responsible for enhancing the communication skills of contact center agents, focusing on voice modulation, accent neutralization, pronunciation, and overall language proficiency. The trainer will develop and deliver training programs that improve the agents' ability to interact effectively and professionally with customers from diverse backgrounds. Key Responsibilities: Training Delivery: Conduct communication training sessions for new hires and existing employees. Develop and implement customized training programs to meet the specific needs of the contact center. Use various training methods, including classroom sessions, workshops, and one-on-one coaching. Curriculum Development: Design and update training materials, including manuals, presentations, and exercises. Create assessments to measure the effectiveness of training programs and identify areas for improvement. Assessment and Feedback: Evaluate trainees progress through regular assessments, recordings, and live call monitoring. Provide constructive feedback and guidance to help agents improve their communication skills. Continuous Improvement: Stay updated with the latest trends and best practices in voice and accent training. Continuously review and enhance training programs to ensure they remain relevant and effective. Collaboration: Work closely with team leaders and quality assurance to identify training needs and performance gaps. Collaborate with the HR department to integrate voice and accent training into the overall training strategy. Reporting: Maintain training records and prepare reports on training activities, progress, and outcomes. Monitor the impact of training programs on agent performance and customer satisfaction. Qualifications: Education: Bachelor's degree Experience: At least 3 years of proven experience as a communications / voice and accent trainer. Experience in an international BPO is preferred. Must have supported US customers Skills: Excellent command of English, including grammar, pronunciation, and fluency. Strong understanding of different accents and the ability to teach accent neutralization. Effective training and presentation skills. Strong interpersonal and communication skills. Ability to motivate and inspire trainees. Technical Proficiency: Familiarity with training tools and software, including e-learning platforms, is a plus. Personal Attributes: Ability to understand trainees' challenges and provide supportive guidance. Ability to adjust training methods based on the needs of different learners. Keen ear for nuances in speech and the ability to correct them effectively. Enthusiasm for helping others improve their skills and achieve their potential.

- Must have excellent Comm skills. - Must have minimum two years of work exp. in any reputed international call center - Night shift, Both sides cab - Salary between Rs. 25000 to Rs. 45,000

Soft Skills Trainer- RCM Industry Experience: 3-8 years in Soft skill training Job Description: We are hiring a Soft Skills Trainer with experience in the Corporate industry to enhance communication, customer handling, and interpersonal skills across our teams. The trainer will be responsible for delivering targeted training programs aligned with RCM process requirements. Other Skills : Excellent communication and interpersonal skills Excellent problem-solving and organizational capabilities Highly creative with a passion for learning and teaching Be able to motivate, engage, and inspire trainees Experience in developing and delivering training content Inter-cultural exposure and communication expertise, particularly with US clients Education : Any Bachelors degree. Shift timings: Rotational shift Salary: Attractive package with a decent hike based on current CTC & skills Immediate Joiners Preferred! To Apply: Send your updated resume via WhatsApp/ DM : 7904033766

Job Title: Trainer Contact Centre (US Collections) Location: Pune (Magarpatta City) Work from Office Experience: 78 years in US Voice Collections Training Shift: Flexible (Day/Night) Notice Period: Immediate to 30 days About the Role We are looking for a highly skilled Contact Centre Trainer (US Collections) to design, deliver, and manage training programs for our US-based collections process. The role requires in-depth knowledge of US debt collection laws (FDCPA, FCRA, GLBA, TCPA, ECOA, ADA, EFTA, UDAAP, SCRA, and state-specific laws) and proven experience in training agents in voice-based US collections . training . Key Responsibilities: Training Delivery: Conduct regular training sessions on US voice-based collections processes, tools, and legal compliance, including FDCPA and other US regulations. Onboarding: Lead onboarding and induction training for new hires in the collections team. Skill Development: Continuously assess and upskill the existing workforce to ensure top-quality interactions and compliance adherence. Should have delivered voice & accent training along with process/ product training. Training Content: Develop, update, and maintain training materials, SOPs, scripts, and compliance documentation. Call Coaching: Monitor live and recorded calls, provide actionable feedback, and coach agents for quality and compliance. Compliance Training: Ensure team is up to date on all US collection laws, including state-specific regulations and industry best practices. Performance Analysis: Track training effectiveness through assessments, call quality scores, and performance metrics. Stakeholder Coordination: Work closely with Operations, Quality, and HR teams to align training goals with business objectives. Audit Readiness: Help maintain audit-ready documentation and ensure the team adheres to required compliance frameworks. Reporting: Generate regular performance and compliance reports for internal stakeholders and clients. Desired Skills & Experience: 7-8 years of experience in US voice collections (mortgage collections preferred) Strong knowledge of US collection laws and compliance frameworks Hands-on experience as a Process Trainer / Contact Centre Trainer in BPO/collections domain Excellent communication, presentation, and coaching skills Ability to manage multiple training batches independently Willingness to work in both day & night shifts

Job Title: Trainer Contact Centre (US Collections) Location: Pune (Magarpatta City) Work from Office Experience: 78 years in US Voice Collections Training Shift: Flexible (Day/Night) Notice Period: Immediate to 30 days About the Role We are looking for a highly skilled Contact Centre Trainer (US Collections) to design, deliver, and manage training programs for our US-based collections process. The role requires in-depth knowledge of US debt collection laws (FDCPA, FCRA, GLBA, TCPA, ECOA, ADA, EFTA, UDAAP, SCRA, and state-specific laws) and proven experience in training agents in voice-based US collections . training . Key Responsibilities: Training Delivery: Conduct regular training sessions on US voice-based collections processes, tools, and legal compliance, including FDCPA and other US regulations. Onboarding: Lead onboarding and induction training for new hires in the collections team. Skill Development: Continuously assess and upskill the existing workforce to ensure top-quality interactions and compliance adherence. Should have delivered voice & accent training along with process/ product training. Training Content: Develop, update, and maintain training materials, SOPs, scripts, and compliance documentation. Call Coaching: Monitor live and recorded calls, provide actionable feedback, and coach agents for quality and compliance. Compliance Training: Ensure team is up to date on all US collection laws, including state-specific regulations and industry best practices. Performance Analysis: Track training effectiveness through assessments, call quality scores, and performance metrics. Stakeholder Coordination: Work closely with Operations, Quality, and HR teams to align training goals with business objectives. Audit Readiness: Help maintain audit-ready documentation and ensure the team adheres to required compliance frameworks. Reporting: Generate regular performance and compliance reports for internal stakeholders and clients. Desired Skills & Experience: 7-8 years of experience in US voice collections (mortgage collections preferred) Strong knowledge of US collection laws and compliance frameworks Hands-on experience as a Process Trainer / Contact Centre Trainer in BPO/collections domain Excellent communication, presentation, and coaching skills Ability to manage multiple training batches independently Willingness to work in both day & night shifts

JOB DESCRIPTION POSITION / JOB TITLE: Manager Core Training FUNCTION: Training PROCESS / DEPARTMENT: Training - IBU GRADE: Manager / M04 POSITION REPORTS TO: Director Training POSITION IS REPORTED BY: Sr Executive/ Officer / Sr. Officer / AM Training MAIN RESPONSIBILITIES / ACCOUNTABILITIES: FUNCTIONAL/ OPERATIONAL: Assess minimum skills/ role profile required for frontline staff Ensure that training curriculum is aligned with the minimum skills / role profile assessed Ensure that the Training faculty is skilled to manage the training curriculum Drive efficiency in the new hire training cycle Determine training requirements by conducting training needs analysis. Manage the strategy for effective utilization of all team resources, including capital and expense budgets. Participate in the design and development of associate materials and curriculum in conjunction with identified needs, performance deficiencies and industry changes Problem solve with sub - ordinates, thereby removing roadblocks to successful task completion. Direct the activities required to develop/deliver/support training across all target audiences. Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards. Liaise with other functional/departmental HODs/managers so as to understand all necessary aspects and needs of training, and to ensure they meet the objectives, purposes and achievements Develop and create training modules, customize them according to specifications of the individuals and as per operational needs Ensure quality of training delivered conforms to pre-defined standards Needs to plan, develop and implement strategy for training, discipline, succession planning, morale and motivation, culture and attitudinal development, performance appraisals and quality management issues. Design & Update Training calendar. Conduct Training Evaluation and provide feedback Track and analyze effectiveness and progress of programs delivered Prepare reports and maintain MIS Conduct quality assessments and audits and provide adequate feedback Liaise with vendors and professional training organizations Liaise with external agencies to be well acquainted with industry standards, competitors offerings etc. Build relationships with internal customers and monitor key performance drivers Ensure that all Service Level Agreements (SLAs) are met consistently Create Monthly / Batch on Batch Efficiency and Effectiveness Dashboards for each client serviced Watches and tracks the completion of Compliance modules Handle the administrative as well as functional reporting of all the Assistant Managers, Senior Training Officers and Training Officers Establish innovative systems and procedures for handling data, reports and continuously improvise on them to reduce paperwork To have clear understanding of the functioning and hierarchy of each department TEAM RELATED: Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training Build effective vertical and horizontal communication channels Provide efficient leadership to the team To be a role-model for the Team in terms of performance/ behavior/ attitude Formulate long term plans for the development and motivation of the team Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level. Offer cordial work environment and cohesive work relationship to the reportees to facilitate performance. Coach and mentor sub-ordinates by involving them in decision making process. CLIENT SPECIFIC / ORIENTED: Understand specific Client requirements for each Operation Fulfill client needs in terms of Voice & Accent Training and Customer Service Skills consistently Plan and implement quality/ process improvement projects on the floor OCCASSIONAL RESPONSIBILITIES: Ensure adherence to or compliance with all certification standards institutionalized across the organization (e.g. COPC, PCMM etc) QUALIFICATION (Education): Graduate from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc); Certificate Course in the areas of NLP, Train the Trainer or Psychology would be preferred DESIRED YEARS OF EXPERIENCE: 5 - 9 years of total prior work experience with minimum 2-3 years as a trainer with exposure in content development and delivery of training programs; Minimum 2 years with the Training function of a voice-based BPO industry is preferred. DESIRED INDUSTRY EXPOSURE: BPO, ITES, Training industry DESIRED ROLE EXPOSURE: Exposure to BPO operations, its constraints & requirements would be advantageous. Stability in previous jobs; Must have preference/aptitude for a career in customer service environment; Must have demonstrated team handling skills in the past, Exposure to systems, policies and practices of the Training and Development function with previous organizations would be a plus. Training Fundamentals (Training Models and Measurements Blooms Taxonomy, Kirkpatrick etc) Candidate with relevant experience can share their updated resume to my mail ID Kalaivaani.kalaivaani@teleperformancedibs.com

Will be section in charge for a section. Will be in charge of allotted Lab labs Maintaining and up keeping of all lab equipment and accessories of asssigned lab and timely calibrations of the lab equipment as per schedule through Maintenance

Role & responsibilities Develop a schedule to assess training needs Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

Urgent Openings in Bangalore Leading International BPO VNA Trainer//Soft Skills Trainer// Communication Trainer Require Excellent Communication Skills CTC UPTO 7.5LPA based on Last CTC Shifts 24*7 Looking for Immediate Joiners or lesser notice period Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. • Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. • Innovate training materials by integrating floor requirements and best practices into the training curriculum. • Proactively implement best practices and contribute to value addition across multiple locations. • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. • Interact with customers as required to gather feedback and address training-related queries. • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. • Mentor and support new trainers to enhance their effectiveness and integration into the training team. • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. • Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. Key skills & knowledge: • Exceptional verbal and written communication skills in English. • Strong facilitation and presentation skills with a proven ability to engage and motivate participants. • Proficient in data handling, interpretation, and management. • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. • Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. • Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moments notice, mastering consistency in an ever-changing world thats what it takes to get there. If that's something you want to be a part of, apply today! The Communication Coach is responsible for helping Teammates develop language and communication skills. The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided. The Communication Coach is also expected to take part in a near hire onboarding program. The Communication Coach is expected to be a great communicator with the ability to effectively describe complex ideas and processes to different audiences. An effective Communications Coach is highly organized, proficient in time management, and is comfortable speaking and interacting in front of an audience. Responsibilities: Conduct a study to identify language and communications training needs Create a plan to prioritize intervention for each type of communication learning need Collaborate with the training manager in creating the Language and Communication training calendar for the year to equip and fill in competency gaps Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings Schedule and facilitate appropriate coaching sessions Oversee and facilitate workshops and individual coaching sessions when appropriate Prepare training aides such as module summaries, videos, and presentations Train and guide new employees Develop monitoring systems to ensure that progress of all employees in the program is being tracked Align with the established training strategy and determine the appropriate methodology to be used Partner with external vendors who can help in supplementing internal training courses Qualifications: At least 2 years of Language and Communications Coaching/Training experience in either the BPO, Contact Centre, KPO, or Digital Marketing industries Solid knowledge and experience in Language specific measures and interventions Excellent facilitation skills Strong English speaking and writing Knowledge and experience on Effectiveness Measures for both language and communications Project Management Skills Stakeholder Management Skills Excellent Coaching Skills Partnership and relationship building skills How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL .

Lead Voice and Accent Trainer Roles and Responsibilities. We are seeking a dynamic and experienced Voice and Accent Trainer with a minimum of five years of experience to enhance the communication skills of our employees. The ideal candidate will focus on neutralizing regional accents and fostering clarity, fluency, and confidence in spoken English. Passion for training and the ability to deliver engaging, impactful sessions are essential for this role. What You Will Do Conduct voice and accent training sessions for both new hires and existing employees. Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication. Assist employees with English language development and improvement of communication skills. Coach new hires during pre-process and communication training phases. Support ongoing development through on-floor feedback and refresher sessions. Calibrate with Quality and Operations teams to promote continuous improvement. Customize training content based on individual and team needs. Maintain training records, prepare progress reports, and share insights with stakeholders. Monitor calls and provide feedback to agents on the floor. Stay updated with industry trends and training techniques. Create plans of action for the bottom quartile and ensure their advancement along the learning curve. What You Will Need Excellent command of the English language, both spoken and written. Strong knowledge of American or neutral accent (as applicable). Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment. Proven experience in training delivery, curriculum development, and feedback handling. Exceptional presentation, facilitation, and coaching abilities. Good interpersonal skills and ability to work effectively with diverse teams. Ability to motivate, engage, and coach trainees at various skill levels. Experience with Learning Management Systems (LMS), MS Office, and remote training platforms. Flexibility to work in US shift timings and adapt to changing schedules. Hands-on experience facilitating training sessions tailored to B2B operational workflows. Hands-on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization. Must be a Graduate What Would Be Nice to Have Certification in Voice and Accent training. Exposure to international voice processes.

Job Title: Trainer Contact Centre (US Collections) Location: Pune (Magarpatta City) Work from Office Experience: 78 years in US Voice Collections Training Shift: Flexible (Day/Night) Notice Period: Immediate to 30 days About the Role We are hiring an experienced Contact Centre Trainer (US Collections) to deliver voice process, compliance, and collections training for our US-based client process. The ideal candidate will have strong hands-on experience in voice-based US collections (inbound/outbound) , knowledge of US collection laws (FDCPA, FCRA, GLBA, TCPA, ECOA, ADA, EFTA, UDAAP, SCRA, state laws) , and a proven track record of conducting classroom training, call coaching, and compliance training . Key Responsibilities: Training Delivery: Conduct regular training sessions on US voice-based collections processes, tools, and legal compliance, including FDCPA and other US regulations. Onboarding: Lead onboarding and induction training for new hires in the collections team. Skill Development: Continuously assess and upskill the existing workforce to ensure top-quality interactions and compliance adherence. Should have delivered voice & accent training along with process/ product training. Training Content: Develop, update, and maintain training materials, SOPs, scripts, and compliance documentation. Call Coaching: Monitor live and recorded calls, provide actionable feedback, and coach agents for quality and compliance. Compliance Training: Ensure team is up to date on all US collection laws, including state-specific regulations and industry best practices. Performance Analysis: Track training effectiveness through assessments, call quality scores, and performance metrics. Stakeholder Coordination: Work closely with Operations, Quality, and HR teams to align training goals with business objectives. Audit Readiness: Help maintain audit-ready documentation and ensure the team adheres to required compliance frameworks. Reporting: Generate regular performance and compliance reports for internal stakeholders and clients. Desired Skills & Experience: 78 years of experience in US voice collections (mortgage collections preferred) Strong knowledge of US collection laws and compliance frameworks Hands-on experience as a Process Trainer / Contact Centre Trainer in BPO/collections domain Excellent communication, presentation, and coaching skills Ability to manage multiple training batches independently Willingness to work in both day & night shifts

Job Title: Trainer Contact Centre (US Collections) Location: Pune (Magarpatta City) Work from Office Experience: 78 years in US Voice Collections Training Shift: Flexible (Day/Night) Notice Period: Immediate to 30 days About the Role We are hiring an experienced Contact Centre Trainer (US Collections) to deliver voice process, compliance, and collections training for our US-based client process. The ideal candidate will have strong hands-on experience in voice-based US collections (inbound/outbound) , knowledge of US collection laws (FDCPA, FCRA, GLBA, TCPA, ECOA, ADA, EFTA, UDAAP, SCRA, state laws) , and a proven track record of conducting classroom training, call coaching, and compliance training . Key Responsibilities: Training Delivery: Conduct regular training sessions on US voice-based collections processes, tools, and legal compliance, including FDCPA and other US regulations. Onboarding: Lead onboarding and induction training for new hires in the collections team. Skill Development: Continuously assess and upskill the existing workforce to ensure top-quality interactions and compliance adherence. Should have delivered voice & accent training along with process/ product training. Training Content: Develop, update, and maintain training materials, SOPs, scripts, and compliance documentation. Call Coaching: Monitor live and recorded calls, provide actionable feedback, and coach agents for quality and compliance. Compliance Training: Ensure team is up to date on all US collection laws, including state-specific regulations and industry best practices. Performance Analysis: Track training effectiveness through assessments, call quality scores, and performance metrics. Stakeholder Coordination: Work closely with Operations, Quality, and HR teams to align training goals with business objectives. Audit Readiness: Help maintain audit-ready documentation and ensure the team adheres to required compliance frameworks. Reporting: Generate regular performance and compliance reports for internal stakeholders and clients. Desired Skills & Experience: 78 years of experience in US voice collections (mortgage collections preferred) Strong knowledge of US collection laws and compliance frameworks Hands-on experience as a Process Trainer / Contact Centre Trainer in BPO/collections domain Excellent communication, presentation, and coaching skills Ability to manage multiple training batches independently Willingness to work in both day & night shifts

- Must have excellent Comm skills. - Must have minimum two years of work exp. in any reputed international call center - Night shift, Both sides cab - Salary between Rs. 25000 to Rs. 45,000

Role & Key Responsibilities: Monitor and evaluate calls/chat on language quality and communication skills. Provide coaching & feedback in person basis the observations from call/chat monitoring and to assist Ops-TL in development of Agents Prepare and develop individual Coaching Plans, providing resources and assistance. Implement effective Coaching / Training methodologies to individual / group in dynamic training environment i.e. Virtual & Classroom Create clusters / quartiles based on the performance and improve bottom quartile movement on Comms Skills. Participate in Calibration sessions along with Quality, Operations and Clients. Proactively implement best practices and add value to the process. Attending TTT (Train the Trainer) basis new Product update / Process change and build / amend content accordingly. Conducting Comms Sessions on Soft Skills / Language / Customer Service etiquette for NH Agents as part of the NH Training Program Creating & sharing Q-Tips around soft skills and WOW customer service statements TNA / TNI: Coordinate with Quality / Ops Team to Design & Develop training programs basis the TNA / TNI for conducting refresher sessions. Create and maintain Training Reports for different Stakeholders. Key Skills and knowledge: - Excellent oral and written English communication skills Ability to monitor and coach advisors on Language Skills which include sentence construction, grammar, rate of speech. clarity of speech, pronunciations, Soft Skills, Call Etiquettes Excellent facilitation and presentation skills Willing to work in rotational shift. People Management and Interpersonal Skills. Good knowledge of computers and MS Office (Excel, Power point) Analytical / Quantitative skills and Effective Time Management Planning and Decision making Ability to drive initiatives to closure. Rich Experience in handling International Customer Service Process as comm trainer is a critical requirement. 2-3 years min experience as Comm /Soft skills trainer’ supporting International Customer service clients.

As an English Language Trainer, you will be responsible for assisting students or professionals in enhancing their spoken and written English skills. Your role will involve designing and delivering engaging lessons that focus on grammar, vocabulary, pronunciation, fluency, and communication abilities. You will conduct training sessions both in classrooms and online for individuals or groups. Developing customized lesson plans tailored to improve spoken English, grammar, vocabulary, and writing skills will be a key part of your responsibilities. Assessing the language levels of learners and adjusting training methods accordingly will be crucial to ensure effective learning outcomes. Utilizing techniques such as role plays, group discussions, and audio-visual aids will help in enhancing the learning experience for the students. Monitoring the progress of learners, providing feedback, and support, as well as preparing them for interviews, presentations, or exams like IELTS and TOEFL, if applicable, will be part of your daily tasks. Maintaining attendance records, performance reports, and staying up-to-date with the latest teaching methodologies and language learning tools will also be essential. Requirements for this role include a Bachelor's degree in English, Education, Communication, or a related field, along with at least 3 years of prior experience as an English Trainer, Teacher, or Spoken English Coach. A high level of proficiency in spoken and written English, strong classroom management skills, and the ability to adapt teaching methods based on learner levels are mandatory. Having certification in English Language Teaching such as TESOL, TEFL, or CELTA is considered advantageous. Preferred skills for this position include expertise in public speaking, soft skills, voice modulation, accent training (if applicable), familiarity with online teaching tools like Zoom, Google Meet, LMS, and basic computer skills.,

You will be responsible for conducting voice and accent training sessions for new hires and existing employees. Your role will involve facilitating workshops on pronunciation, articulation, pitch control, and intonation. Additionally, you will provide training on cross-cultural communication and international customer handling skills. It will be essential for you to monitor and assess trainees" progress and offer feedback for improvement. Collaboration with the Oracle training development team will be necessary to design and update training modules, adapting them to current global communication standards. You will be customizing training programs based on client specifications, with a focus on linguistic needs such as American, British, and Australian accents. Staying updated with the latest industry trends, tools, and training methodologies on communication and accent will also be part of your responsibilities. In terms of coaching and mentorship, you will provide one-on-one coaching to team members for voice and accent correction. Organizing and conducting refresher courses for tenured agents to maintain quality standards on voice and accent will also fall under your purview. You will be conducting voice assessments (pre- and post-training) to evaluate communication skills. Collaboration with Quality Assurance (QA) teams to ensure call quality aligns with company standards will be crucial for performance management. As a part of the IC3 career level, you will be expected to excel in these responsibilities. Your role will play a significant part in the training and development of employees, contributing to the overall success of the organization. Oracle, as a global leader in cloud solutions, values innovation and inclusivity. The company is committed to fostering an inclusive workforce that provides opportunities for all employees. Oracle offers competitive benefits, flexible medical, life insurance, retirement options, and supports employee engagement in volunteer programs. If you require accessibility assistance or accommodation due to a disability during any stage of the employment process, you can reach out by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States. Oracle is dedicated to including people with disabilities and ensuring a supportive environment for all employees.,

Role : V&A Trainer Designation : Voice & Accent Trainer Location : Bangalore Years of experience : Minimum 1 year of relevant experience Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Identify the learning needs of learners/ business. Design training curriculum using the principles of Instructional Design Leverage existing material (e.g. recorded calls) to customize training curriculum to cater to the end-customer requirement Observe and evaluate trainee performance during training sessions Track and maintain trainee attendance and certification records for audit purposes. Initiate and participate in team / department projects Conduct refresher and stratified training batches basis the NHT modules Conduct audits and impart feedback for the targeted population- aiming to increase the training throughput and/or conversion Support the National Command Center with the language assessments for hiring during periods when training batches are not active Maintain key MIS related to all the above activities. Key Skills and knowledge : Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills High levels of spoken and written communication Interpersonal and team management skills Ability to interact with different levels in the organization Previous V&A and Soft skills training experience is desirable Basic knowledge of Instructional design is desirable Expertise in Excel & power point Knowledge of basic banking terminology is desirable Good facilitation skills Graduation Mandatory : Yes Work from Office (Yes/No) : Yes Disclaimer : -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

Everything we do is for our customers! Featured on Deloittes Technology Fast 500 list and G2s leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+. Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If youre a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. The Opportunity: Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define whats possible with every challenge! Ready to make an impactWelcome to Maropost and you can turn ideas into action! Maropost is looking for a skilled professional to develop and deliver voice and accent training programs, focusing on enhancing communication skills and cultural sensitivity among employees. This role involves improving pronunciation, intonation, fluency, and articulation, while also fostering an inclusive environment that embraces diversity in communication styles. What Youll Be Responsible For: Training Program Development: Create comprehensive voice and accent training programs tailored to employee needs, based on industry best practices. Accent Neutralization: Guide employees in achieving accent neutrality by identifying regional accents and providing techniques to modify pronunciation, intonation, and rhythm. Communication Skills Enhancement: Lead workshops and one-on-one coaching sessions to enhance verbal and non-verbal communication, including fluency, articulation, and body language. Cultural Sensitivity Training: Promote cultural awareness and sensitivity to support effective communication with clients and colleagues from diverse backgrounds. Feedback and Assessment: Provide constructive feedback through audio recordings and role-playing exercises, assessing progress and identifying improvement areas. Continuous Learning and Development: Stay updated on trends and new techniques in voice and accent training, incorporating emerging technologies and methodologies. Documentation and Reporting: Keep detailed records of training sessions, feedback, and performance evaluations, generating reports to track progress and measure effectiveness. Work Schedule: Rotational Shift What Youll Bring to Maropost: 3+ years of experience Extensive knowledge of linguistics, speech patterns, and foreign accent acquisition. Strong understanding of sound formation, breathing techniques, and speech therapy principles. Excellent oral and written communication skills. Ability to work effectively in both one-on-one and group training environments. Good teaching methodology with a hands-on approach to modeling speech. Experience with training program development and implementation. An understanding of cultural diversity and inclusion in communication. A passion for continuous learning and adapting to industry innovations. You exemplify Maropost s Values: Customer Obsessed Extreme Urgency Excellence Resourceful Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all. If that isnt for you that s ok, for those of you that it is please get in touch with us!

Dear Candidate, We are hiring for Voice n Accent Trainer Noida Any graduate can apply Key Responsibilities: Conduct Voice & Accent Training programs for new hires and existing employees. Deliver modules on Voice and Accent, spoken& written English, grammar, neutral accent, intonation, email writing, and professional communication . Facilitate pre- and post-assessments and maintain training effectiveness scores. Create and update content, exercises, and training aids to ensure relevance and engagement. Provide individual feedback and coaching to improve trainees' spoken and written communication. Collaborate with Ops and Quality teams to identify voice and accent training/letter writing needs and create customized learning plans . Track progress and maintain training MIS, reports, and feedback logs. Should be able to conduct back to back batches and provide floor support on Language and Voice and accent training Key Skills & Competencies: Excellent command over English language (written and spoken) Expertise in English Voice and Accent ( phonetics, MTI reduction, intonation, and global accents) Strong email etiquette and business writing skills Interactive training style with classroom and virtual facilitation experience Should have been part of Voice and Accent team in a BPS/BPO industry for at least 2 years Hands on expertise on tools like Versant, Meritrac etc Should be able to evaluate staff on written English language & V&A parameters and customized interventions to improve them Empathetic, patient, and adaptable with good interpersonal skills Excellent facilitation skills Knowledge of tools like MS Office and feedback tools Total Experience Expected: 05-08 years Regards SPARK CONSULTANCY

Dear Candidate, We are hiring for Voice n Accent Trainer Noida Any graduate can apply Key Responsibilities: Conduct Voice & Accent Training programs for new hires and existing employees. Deliver modules on Voice and Accent, spoken& written English, grammar, neutral accent, intonation, email writing, and professional communication . Facilitate pre- and post-assessments and maintain training effectiveness scores. Create and update content, exercises, and training aids to ensure relevance and engagement. Provide individual feedback and coaching to improve trainees' spoken and written communication. Collaborate with Ops and Quality teams to identify voice and accent training/letter writing needs and create customized learning plans . Track progress and maintain training MIS, reports, and feedback logs. Should be able to conduct back to back batches and provide floor support on Language and Voice and accent training Key Skills & Competencies: Excellent command over English language (written and spoken) Expertise in English Voice and Accent ( phonetics, MTI reduction, intonation, and global accents) Strong email etiquette and business writing skills Interactive training style with classroom and virtual facilitation experience Should have been part of Voice and Accent team in a BPS/BPO industry for at least 2 years Hands on expertise on tools like Versant, Meritrac etc Should be able to evaluate staff on written English language & V&A parameters and customized interventions to improve them Empathetic, patient, and adaptable with good interpersonal skills Excellent facilitation skills Knowledge of tools like MS Office and feedback tools Total Experience Expected: 05-08 years

Roles and Responsibilities Plan, Prepare and conduct NHT Training (VNA, Soft Skills, Culture and Pre-Process). Provide constructive feedback and coaching to trainees where required on matters related to their ability to meet learning standards and objectives. Gap Analysis - Identify and quantify opportunities for Communication/ Soft Skills Enhancement/Improvements based on customer services issues (Blogs/Complaints/Quality Score ). Provide face-to-face and written feedback to trainees and submit daily, weekly and monthly Batch Reports to Training Managers/Team. Identify Communication Errors and support the business with on-job training interventions for operational employees in accordance with business needs. Continuously Enhance & refresh own core skills by maintaining regular contact with key business stakeholders to ensure alignment of skills and training against latest business priorities. Designing and Implementing Dashboards and knowledge checks for Training Effectiveness. Post training support to trainees through call monitoring to identify, assess and document recurring issues/errors and action accordingly to achieve desired results. Improve managerial effectiveness, increase employee satisfaction and retention, drive organizational performance through participant engagement and accountability. Conduct V&A Interviews and hire candidates with appropriate skill-set. Responsible for other duties as assigned. Required Skills & Qualifications Experience in Facilitation, Coaching, Group Training Delivery and Team Management. Extensive knowledge of Voice and Accent/ Grammar/ Culture/ Customer Service/ Soft Skills. 3. Strong Interpersonal Skills, including strong Verbal & Written Communication and excellent Listening Skills. Bachelors degree preferred or equivalent. Minimum 2 years of related experience. Experience in building Training Modules, develop new Processes, Procedures or Improvements to existing Processes and Procedures . Preferred Skills Language or/ and Training Certification will be preferred (e.g. CELTA, BSL, Berlitz, etc.). Knowledge of computer applications such as Microsoft Outlook, Word, Power Point, Excel, and Basic Windows.

Roles and Responsibilities 1. Plan, Prepare and conduct NHT Training (VNA, Soft Skills, Culture and Pre-Process). 2. Provide constructive feedback and coaching to trainees where required on matters related to their ability to meet learning standards and objectives. 3. Gap Analysis - Identify and quantify opportunities for Communication/ Soft Skills Enhancement/Improvements based on customer services issues (Blogs/Complaints/Quality Score ). 4. Provide face-to-face and written feedback to trainees and submit daily, weekly and monthly Batch Reports to Training Managers/Team. 5. Identify Communication Errors and support the business with on-job training interventions for operational employees in accordance with business needs. 6. Continuously Enhance & refresh own core skills by maintaining regular contact with key business stakeholders to ensure alignment of skills and training against latest business priorities. 7. Designing and Implementing Dashboards and knowledge checks for Training Effectiveness. 8. Post training support to trainees through call monitoring to identify, assess and document recurring issues/errors and action accordingly to achieve desired results. 9. Improve managerial effectiveness, increase employee satisfaction and retention, drive organizational performance through participant engagement and accountability. 10. Conduct V&A Interviews and hire candidates with appropriate skill-set. 11. Responsible for other duties as assigned. Required Skills & Qualifications 1. Experience in Facilitation, Coaching, Group Training Delivery and Team Management. 2. Extensive knowledge of Voice and Accent/ Grammar/ Culture/ Customer Service/ Soft Skills. 3. Strong Interpersonal Skills, including strong Verbal & Written Communication and excellent Listening Skills. 4. Bachelors degree preferred or equivalent. 5. Minimum 2 years of related experience. 6. Experience in building Training Modules, develop new Processes, Procedures or Improvements to existing Processes and Procedures. Preferred Skills 1. Language or/ and Training Certification will be preferred (e.g. CELTA, BSL, Berlitz, etc.). 2. Knowledge of computer applications such as Microsoft Outlook, Word, Power Point, Excel, and Basic Windows. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.