Customer Service and Sales Role:Role & responsibilities -Coordinate with customers who have purchased our credit cards and ask them to pay the outstanding amount in EMI.Outbound voice processCustomer Engagement: Initiate and maintain conversations with potential and existing customers, understanding their needs.Follow-Up: Conduct follow-ups with customers to ensure satisfaction and encourage repeat business. Preferred candidate profile Graduates with excellent communication skillsPerks and benefits Pick-up and drop facility provided.Fixed shift timings9:30am to 6:30 pmIncentives2nd 4th Saturday off

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.ResponsibilitiesContact potential or existing customers to inform them about a product or service using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake and process orders in an accurate mannerHandle grievances to preserve the companys reputationGo the “extra mile” to meet sales quota and facilitate future salesKeep records of calls and sales and note useful informationRequirements and skillsProven experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsExcellent knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaints.Graduation Mandatory !!!!!! ( Any Stream will Work )Location - Thane & Juinagar !!!!For freshers - 16K Inhand / Experienced - 26K Inhand !!!!With the benefits of P.F , Mediclaim , Esic, Pick & Drop Facility!!!!!Interested Candidates can directly call or whatsapp - 7977051952.

Lead Generation.Customer handling.calling regarding banking services.> Provide customer accurate information about products, service, features & benefits> Sales Approach> Ensure customer satisfaction> EMI conversion Role & responsibilities Preferred candidate profile Perks and benefits

Designation - Assistant General manager (IT service delivery management)Role & responsibilities Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance Monitoring: Monitor and evaluate the performance indicators of IT Services. Track and report on the performance of IT services, addressing any deviations from standards.Client Interaction: Work closely with clients to understand and meet their needs.Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies.Budget Management: Plan and manage budgets for IT services.Vendor Management: Maintain relationships with vendors and suppliers, negotiating contracts as needed.Collaboration: Coordinate with other IT managers and staff to ensure seamless service delivery.Continuous Improvement: Identify and implement opportunities for improving IT service deliveryPreferred candidate profile Key Skills:Communication: Clear and effective communication with clients, team members, and stakeholders.Leadership: Ability to lead and motivate a team, manage conflicts, and drive performance.Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.Project Management: Expertise in planning, executing, and overseeing projects to ensure timely delivery.Customer Service: Focus on understanding and meeting client needs, ensuring high levels of satisfaction.Technical Knowledge: Understanding of IT infrastructure, systems, and emerging technologies.Time Management: Efficiently managing time and prioritizing tasks to meet deadlines.Adaptability: Ability to adapt to changing environments and handle unexpected challenges.Attention to Detail: Ensuring accuracy and thoroughness in all aspects of service delivery.Compliance :Develop and maintain documentation related to IT compliance, including policies, procedures, risk assessments, and incident response plans.Ensure that documentation is up-to-date and readily accessible to relevant stakeholders, including auditors and regulatory agencies.Coordinate with legal and compliance teams to interpret and apply regulatory requirements to IT practices and procedures.Qualifications:Education: Typically requires a Bachelor's degree in Computer Science, Information Technology, or a related field.Certifications: Preferred certifications include ITIL, PMP, or similar.Experience: Proven experience in IT service management, with strong project management skills.Skills: Excellent communication, problem-solving, and leadership skills. Knowledge of IT infrastructure and emerging technology trends

Sales AssociateRole & responsibilities - Products: Banking Products Insurance, Two wheeler loan, Business Loan, Personal loan , Home Loan,Current account ,used car loan, etcCustomer Engagement: Initiate and maintain conversations with potential and existing customers, understanding their needs to make tailored sales pitches.Product Knowledge: Inform customers about our banking products and services, addressing any inquiries and providing detailed information to facilitate informed decisions.Follow-Up: Conduct follow-ups with customers to ensure satisfaction and encourage repeat business.Reporting: Maintain accurate records of sales activities and customer interactions for future reference and analysis Preferred candidate profile Graduates with excellent communication skills Perks and benefits Pick-up and drop facility provided. Fixed shift timings9:30 am to 6:30 pm2nd 4th Saturday offIncentives

Role & responsibilities Customer handling.calling regarding banking services.> Provide customer accurate information about products, service, features & benefits> Sales Approach> Ensure customer satisfaction> EMI conversionPreferred candidate profile AnyPerks and benefits Heath Insurance + PFTransport Facility available from Panvel, Kalyan, Thane stationIncentives are available

Greetings from Hinduja Global solutions (HGS)We are hiring for :IDFC (Infrastructure Development Finance Company) tele sales jobs typically involve selling financial products or services to customers over the phone. Here's a general job description:Job Title: Telesales Executive - IDFCResponsibilities:1. Sell IDFC financial products (e.g., loans, credit cards, insurance, investments) to new and existing customers via outbound/inbound calls.2. Handle customer inquiries, provide product information, and address concerns.3. Meet or exceed monthly sales targets.4. Build relationships with customers to ensure long-term business.5. Update customer records and database.6. Work closely with the sales team to achieve business objectives.7. Identify and upsell/cross-sell opportunities.8. Ensure compliance with regulatory requirements.Requirements:1. Graduate degree (any discipline)2. 0-2 years of sales experience (telesales preferred)3. Excellent communication and persuasion skills4. Ability to work in a fast-paced environment5. Strong problem-solving and negotiation skills6. Familiarity with financial products (desirable)7. Proficiency in English and Kannada (local language skills may be required)Languages:KanadaBengaliTeluguWork Environment:1. Call center setup2. Fixed shifts (9:30 AM to 6:30PM3. Performance-based incentivesSalary and Benefits:1. Basic salary (approx. 18,000 - 40,000 per month)2. Incentives (based on performance)3. Benefits (e.g., health insurance, PF, gratuity)Please note that job descriptions may vary depending on the specific IDFC role and location.

Preferred candidate profile Excellent communications skills.10+ years of core WFM experience.Experience on Capacity Planning, scheduling, Forecasting and reporting.Good knowledge of erlang, AHT, SL and occupancy.Client handling experienceRole & responsibilities Manage the headcount forecasting process with consideration of known business events and strategiesDevelop, supervise, lead, & coach a specialized Workforce Planning team, from the ground up, in defining best practices for producing accurate forecasts and schedules that will optimize cost effectiveness and operational efficiency, while meeting Service Level objectives to deliver a high degree of Guest Satisfaction.Analyze trends within assigned operations, including contact volumes, contact patterns, in-store traffic, inbound & outbound shipments, staff productivity, staff capacity and resource allocation, and use the analysis results to forecast arrival patterns.Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues.Work with marketing and finance partners to understand key drivers (such as specialty programs and environmental issues) and capacity needs.Leverage and manage historical data to develop educated assumptions for planned initiatives and future forecast periods.Assure accurate monthly/weekly/daily/intraday forecastsLead Operational meetings with Management, to ensure everyone is proactively prepared for the expected events of the day.Manage configuration and support of ongoing initiatives such as flexible schedules and PTO allowances.Provide real time and historical contact centre data to management team, including key performance indicators such as AHT, Shrinkage, Adherence, Conformance, Service Level etc., working closely with them to proactively identify ways to improve results.Assume ultimate responsibly for daily Service Level attainment through properly Forecasting call volumes and AHT, producing efficient schedules, and effectively managing the intraday operation.Drive the Workforce Planning team to meet its weekly, monthly, and annual expectations on the critical Forecasting Accuracy, Schedule Efficiency, and Agent Delivery KPIs that are specific to the Workforce Planning team.Recommend, organize, develop and help implement process improvements and training enhancements, using experience and facts to support.Manage schedule interface staffing rules and settings to maximum use of the application and assure a positive end user experience.Serve as an internal expert on Key Performance Indicators ("KPIs") that impact the ability to consistently and effectively meet Service Level and guest expectations.Assure timely system updates of staff movement, historical results and proper trending within the WFM application.Other duties and special projects as assigned.

Roles and ResponsibilitiesManage travel bookings, including domestic and international ticketing.Handle corporate clients' travel requirements, ensuring timely execution of itineraries.Coordinate with airlines, hotels, and other stakeholders for smooth travel operations.Process visa applications and provide guidance on documentation procedures.Maintain accurate records of all transactions and updates.

Roles and ResponsibilitiesManage procurement activities for infrastructure projects, ensuring timely delivery of goods and services.Negotiate contracts with vendors to secure best possible pricing and terms.Plan and coordinate space planning for new facilities, including design development and construction management.Ensure compliance with company policies, regulations, and industry standards throughout the procurement process.Develop and implement effective sourcing strategies to meet project requirements.

Roles and ResponsibilitiesDesign, develop, and deploy data models using Power BI Desktop to meet business requirements.Create complex dashboards with multiple visualizations to provide insights into large datasets.Develop ETL processes using Python or R Script to extract, transform, and load data from various sources.Collaborate with stakeholders to gather requirements and design reports that meet their needs.Troubleshoot issues related to report performance, data quality, and user access.

Role & responsibilities Collaborate with cross-functional groups to identify requirements to define story and prioritizeMaintain the product backlog of user stories and product defects based on business value Engage with development to commit backlog items to sprint deliverablesSupport customer demos and product validation practicesAn ability to advocate for and manage the value of the product releaseEngage with customers, prospects to understand the requirements, their feedback on current capabilities, and products in development. Conduct interviews to understand the scope and the context needed to solve to deliver the right solutionPerform cross functional organization enablement on new product capabilities and its value . On a need basis, support product delivery to ensure successful solution adoptionSupport in developing communications material, value props and high-level strategic justification to help explain the why of your product both internally and externallyPreferred candidate profile Excellent communications skills: written, verbal, group presentationsUnderstands the market and product/service trends affecting the organizations competitivenessFinds ways to measure and track customer satisfaction throughout the product development Possess positive attitude and creativity in generating solutions Qualifications:Bachelors degree / Master’s degreeSaaS product offerings experience. Expertise in JIRA tool usageAbility to handle multiple projects at a timeExperience in AI / ML Cloud contact centers / Automation is highly valuable Expertise in product engineering with a good understanding of Agile / Scrum development processesExperience in working with product sales, marketing and professional services teams

Role & responsibilities:-Digital client acquisition using LMS on provided leads Ensure the clients downloads our mobile application and complete the KYC process Opening the Demat Account.

Job Description:We are seeking a highly skilled CRM Solution Architect with expertise in Dynamics 365 (D365) CRM to join our team. The ideal candidate will be responsible for designing, implementing, and overseeing CRM solutions that meet our clients' business needs. This role requires a deep understanding of D365 CRM, strong technical skills, and the ability to work collaboratively with clients and internal teams. Lead the design and architecture of CRM solutions using Dynamics 365 CRM. Gather and analyze business requirements to develop technical solutions that align with client objectives. Provide technical guidance and support to clients and project teams throughout theimplementation process. Develop and maintain solution architecture documentation, including technical specifications and design documents. Ensure the technical integrity and quality of CRM solutions by adhering to best practices and industry standards. Collaborate with cross-functional teams, including developers, business analysts, and project managers, to deliver successful CRM implementations. Conduct technical workshops and training sessions for clients and internal teams. Stay up-to-date with the latest developments in Dynamics 365 CRM and related technologies. Qualifications: Bachelor's degree in Computer Science,Information Systems, or a related field. 15+ years of experience in implementing and managing CRM solutions, with a focus on Dynamics 365 CRM. Strong understanding of CRM processes and best practices. Proficiency in customizing and configuring Dynamics 365 CRM, including workflows, plugins, and integrations. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members. Experience with Agile methodologies and project management tools is a plus. Microsoft Dynamics 365 certifications are highly desirable.

ELECTRICAL WIREMAN. Co-ordinate with vendors,Govt.Agencies for Tech/maintenance/utilities work, keep proper records, electrical/UPS/Invertor/AC/DG set /Fire Extinguisher etc .Required Candidate profileELECTRICAL WIREMAN/SUPERVISOR LICENSE HOLDER12th/ ITI Wireman with Experience 3-5 years experience in Electrical/Air-conditioning/Facility/Utility