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Hinduja Global Solutions (HGS) logo

Chat Support Associate - International Chat Process

2.0 - 4.0 years

5 Lacs

Hyderabad

Posted:1 day ago| Platform: Naukri logo

Apply Now

Skills Required

Excellent Communication In English International Chat Process Web Chat International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description: Qualification: Graduate Minimum 2 years of international customer service experience supporting chat or mobile messaging channels. 5 days working and 2 days off. Should be ok with night shift, Sat & Sunday weekly off Typing speed of at least 50 WPM with 90% accuracy Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to Toggle Between Screens/Tools Excellent communication skills. Salary: Up to 5 LPA Work Location: DLF Cyber city, Gachibowli, Hyderabad 2-way cab facility will be provided. If interested please share your CV to manjula.sridevi@teamhgs.com Roles & Responsibilities: Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.) Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer. Enhance our customers experience by identifying opportunities to offer products based on Cardmembers needs. Meet and exceed quality goals, compliance regulations and productivity targets. Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.

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Hinduja Global Solutions (HGS)
Hinduja Global Solutions (HGS)
www.hgs.net

Information Technology and Business Process Management

Malad

Over 41,000 Employees

26 Jobs

    Key People

  • Partha Ghosh

    CEO

  • Ravi G. H. R. Sobti

    Executive Director

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