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1866 Web Chat Jobs

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0.0 - 5.0 years

3 - 4 Lacs

bhubaneswar, ahmedabad

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Customer Service Chat Process For E-commerce We are having an opening in MNC You have to relocate to Ahmedabad Must have good communication in English 5 Days working Night Shift Regards Prashant 9016149123 Call me to get a quick response

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0.0 - 4.0 years

2 - 4 Lacs

ahmedabad

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What Youll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Answer incoming communications from customers C...

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0.0 - 5.0 years

0 - 3 Lacs

bhubaneswar, ahmedabad

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**Candidate should be ready to relocate in Ahmedabad** Fluent English Required *Salary offered: 26k to 36k *Incentives on Performance *Night shifts Allowance 5k *Cab facility *5 Days accommodation Provided Connect on : 8780702614

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0.0 - 2.0 years

2 - 3 Lacs

mohali, chandigarh, panchkula

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Document Verification Process At Chandigarh IT Park working In Shift Cab Provided CTC 20K In Hand 16K 5 days Working Walkin Interviews Visit Aneja's SCF 19 , Phase 11 , Mohali WhatsApp CV: 9517821357 https://callcenterjobs.anejabusinessgroup.com Required Candidate profile Non Voice Back office Work for Chandigarh IT Park Walkin Interviews at Aneja's SCF 19 , Phase 11 , Mohali WhatsApp 9517821357 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

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1.0 - 3.0 years

3 - 4 Lacs

noida

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No-1 BPO & IT MNC Is Hiring for International Chat Support for Noida Salary Up-to - 4.5LPA+20k LB Exp required 12 Months In International Chat Support , Dual Chats , Live Chats Excellent Communication Skills required Call @ Sejal -8595347527

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0.0 - 5.0 years

3 - 4 Lacs

gandhinagar, indore, dewas

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Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. And escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

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0.0 - 5.0 years

3 - 4 Lacs

guwahati, dispur, hajo

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Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. And escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

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0.0 - 3.0 years

1 - 4 Lacs

gandhinagar, nagpur, ahmedabad

Work from Office

Hiring for International Chat Support (100% Non-Voice) #Shift: Rotational Shift #Salary: Starting Salary 23K CTC (Depends On Interview & Experience ) #Location: Ahmedabad, Gujarat Fluent English Required Required Candidate profile Fresher & Experience Both Can Apply

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0.0 - 3.0 years

2 - 4 Lacs

ahmedabad, vadodara

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Requirements: High School Certificate (HSC) required Excellent written and verbal communication skills in English Typing speed: 30 (WPM) What You'll Get: After 6 month there will be opportunity to get wfh Night Allowance, Cab Facility.

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0.0 - 4.0 years

2 - 4 Lacs

gandhinagar, ahmedabad

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Hiring For International Chat Support Executive #Shift: Rotational Shift #Salary: Starting Salary 23K CTC (Depends On Interview & Experience) #Location: Ahmedabad, Gujarat #Fluent English Required

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0.0 - 3.0 years

2 - 4 Lacs

ahmedabad

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Resolve customer issues via chat services including chat, text, email, social media, direct messaging as well, as other nonverbal platforms.

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1.0 - 6.0 years

3 - 4 Lacs

hyderabad

Work from Office

Hiring for chat process Only Chat experience candidate apply Minimum 1 year experience in Dual chat in international process Graduate not required, Excellent communication Both side cab rotational Shift Contact- Sunny 7454978934 Required Candidate profile Excellent Communication Skill In Both Aspects Verbal And written. Only Chat experience mandate in international Process.

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1.0 - 4.0 years

2 - 5 Lacs

gurugram, mumbai (all areas)

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Hi Hiring for Chat process salary up to 42k in hand+ inc Location Mumbai, Gurugram undergrad/Grad+1 years exp in interntionl bpo (chat process) required excellent communication skills 5 days working US Shift Amit Gandhi 9910877518

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1.0 - 2.0 years

2 - 3 Lacs

bengaluru

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Job description Teleperformance is hiring for young talents/ Immediate joining- Email Process Requirements: Email Process Good typing ethics Minimum 6 months experience in E-mail/Non-voice/Chat Both graduate and undergraduate Job Details: 25k CTC 20k TH Work from office Face to Face Immediate joiners preferable Female 6am - 8pm Male 24/7 shifts 6 days working, 1 day rotational off Work Location: Hebbal, Bangalore. If interested, please send your resume through WhatsApp or call Veda S -809547893 Bring copy of resume mention Veda S

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0.0 - 2.0 years

2 - 3 Lacs

mohali, chandigarh, panchkula

Work from Office

Document Verification Process At Chandigarh IT Park working In Shift Cab Provided CTC 20K In Hand 16K 5 days Working Walkin Interviews Visit Aneja's SCF 19 , Phase 11 , Mohali WhatsApp CV: 9517821357 https://callcenterjobs.anejabusinessgroup.com Required Candidate profile Non Voice Back office Work for Chandigarh IT Park Walkin Interviews at Aneja's SCF 19 , Phase 11 , Mohali WhatsApp 9517821357 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

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0.0 - 5.0 years

3 - 5 Lacs

udaipur, ajmer, jaipur

Work from Office

Hiring For customer support executive (Chat Process)-Ahmedabad Salary:23k to 40K CTC Job Location :Ahmedabad Rotational shift & week off 5 day working Call or mail : 7969795573/ jenil.modi@smartlion.co.in Required Candidate profile Only work from office Hybrid is depend on your interview Fresher experience both apply BPO industry is first priority Good communication skills with fluent English Perks and benefits House Allow +Food Allow + Transportation Allow

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1.0 - 5.0 years

2 - 5 Lacs

udaipur, jaipur, bikaner

Work from Office

Salary:23k to 40K CTC Job Location :Ahmedabad Rotational shift & week off 5 day working Call or mail : 7969795573/ jenil.modi@smartlion.co.in Perks and benefits House Allow +Food Allow + Transportation Allow

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1.0 - 6.0 years

1 - 4 Lacs

gurgaon/gurugram

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Hiring For Telecom Voice Process Grad Fresher 23800p.m. U/G & BE/ Btech 6 Months exp with International BpO Must & UG /BE/Btech/ Grad with 1 year Exp Customer Service Any Domain 32K 5 Day Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

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1.0 - 6.0 years

3 - 6 Lacs

gurugram

Work from Office

Hiring For International Health Care Voice Process - 6.50 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service With International BpO MUST 5 Day Cabs 24/7 Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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1.0 - 6.0 years

3 - 6 Lacs

gurugram

Work from Office

Hiring For International Health Care Voice Process - 6.50 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service With International Bpo Must. 24/7 5 Day Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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1.0 - 6.0 years

4 - 5 Lacs

gurugram

Work from Office

Hiring For Email And Chat Banking Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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2.0 - 6.0 years

4 - 5 Lacs

gurugram

Work from Office

Hiring For International Email And Chat CS Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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0.0 - 5.0 years

2 - 5 Lacs

noida, gurugram, delhi / ncr

Work from Office

Hiring Immediate joiners!! Gurgaon and Noida based leading MNC BPO: Manya: 6386120495 Vanshika : 8527699283 In case not able to connect WhatsApp your resume @ 9451173720 Direct Interview with Company HR's *No Placement Charges* Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-5.5 LPA (16-37K In-hand) 6:Excellent Spoken English Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs

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1.0 - 4.0 years

4 - 5 Lacs

noida, gurugram, delhi / ncr

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 6 month exp in International BPO (Chat or Voice) 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outp...

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1.0 - 5.0 years

3 - 5 Lacs

noida, new delhi, gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support, Chat Support Key Highlights: 1: Graduate/UG with min 1 year experience in International Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulti...

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Exploring Web Chat Jobs in India

The web chat job market in India is thriving with numerous opportunities for job seekers looking to work in customer service, sales, tech support, and other roles that involve interacting with customers through online chat platforms. With the rise of e-commerce and online services, companies are increasingly utilizing web chat as a means to provide instant support to their customers.

Top Hiring Locations in India

If you are looking for web chat jobs in India, some of the top hiring locations to consider are: 1. Bangalore 2. Hyderabad 3. Pune 4. Chennai 5. Mumbai

These cities are known for their vibrant job markets and have a high demand for web chat professionals.

Average Salary Range

The salary range for web chat professionals in India can vary depending on factors such as experience, location, and the company. On average, entry-level web chat agents can expect to earn between ₹2-4 lakhs per annum, while experienced professionals can earn upwards of ₹6-10 lakhs per annum.

Career Path

In the web chat industry, career progression typically involves starting as a Web Chat Associate or Customer Support Executive and then moving on to roles such as Team Lead, Quality Analyst, and Manager. With experience and additional skills, one can also transition into roles like Operations Manager or Business Analyst.

Related Skills

In addition to proficiency in web chat platforms, web chat professionals are often expected to have skills such as: - Customer service skills - Problem-solving abilities - Excellent communication skills - Multitasking capabilities

Interview Questions

Here are 25 interview questions for web chat roles:

  • What experience do you have with web chat platforms? (basic)
  • How do you handle irate customers in a web chat environment? (medium)
  • Can you give an example of a successful upselling experience you had through web chat? (medium)
  • How do you prioritize multiple customer chats simultaneously? (medium)
  • What strategies do you use to ensure customer satisfaction through web chat? (medium)
  • How do you handle technical issues raised by customers in a web chat setting? (medium)
  • Describe a challenging situation you faced in a web chat interaction and how you resolved it. (medium)
  • How do you ensure data security and privacy while handling customer information in web chat? (medium)
  • What metrics do you think are important to track in a web chat environment? (medium)
  • How do you stay updated on product information and company policies to provide accurate support through web chat? (medium)
  • Can you explain the difference between synchronous and asynchronous communication in web chat? (advanced)
  • Have you worked with any chatbot systems in the past? If so, how was your experience? (advanced)
  • How do you handle confidential information shared by customers during a web chat session? (advanced)
  • What measures would you take to improve the efficiency of a web chat team? (advanced)
  • How do you approach training new team members on using web chat platforms effectively? (advanced)
  • Describe a time when you had to de-escalate a tense situation through web chat. (advanced)
  • How do you ensure consistency in tone and messaging across all web chat interactions? (advanced)
  • Can you discuss a situation where you had to collaborate with other departments to resolve a customer issue through web chat? (advanced)
  • How do you handle multiple chat sessions while maintaining quality and accuracy in responses? (advanced)
  • What steps would you take to proactively address common customer issues in a web chat setting? (advanced)
  • Have you ever implemented any process improvements in a web chat team? If so, what were the results? (advanced)
  • How do you handle a customer request that goes beyond your scope of support in web chat? (advanced)
  • Can you discuss a time when you had to troubleshoot a technical issue for a customer through web chat? (advanced)
  • How do you ensure compliance with company policies and regulations in a web chat environment? (advanced)
  • What are your thoughts on using AI and machine learning in web chat customer support? (advanced)

Closing Remark

As you prepare for web chat job interviews, make sure to showcase your communication skills, problem-solving abilities, and knowledge of web chat platforms. With the right preparation and confidence, you can land a rewarding career in the web chat industry in India. Good luck!

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