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11 Web Chat Jobs

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Sr Associate : Customer Support : Bangalore : 3.6 LPA : Grads and UG
Outpace Consulting Services

1.0 - 5.0 years

3 Lacs

Bengaluru

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Hi We are looking forward to hire Customer Support Associates in Bangalore. Key Highlights : > Minimum 1 yr Exp in Customer Support/BPO > Good Communication Skills Required Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Custom...

Posted 6 days ago

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Email Support Executive
Teleperformance (TP)

1.0 years

2 - 4 Lacs

Chennai

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Greetings from Teleperformance!!! Hiring for International Non-Voice Process Customer Support - Email Support Looking for an immediate joiner only FRESHERS NOT ELIGIBLE TO APPLY Minimum 6 months experience is Mandatory Good communication skills Job Location: Ambit IT Park, Ambattur, Chennai Salary- Max upto 4 LPA Any Degree Mandatory 5 days work 2 days rotational off 24/7 Rotational shifts - (9hrs login - 8hrs work and 1hr break) Pick up and drop cab facility available with in boundaries Interested candidates can send your Resume in WhatsApp to JAGAN HR 9842425551 NOTE: Mention as "HR - Jagan" at top of your CV Candidates can come for direct Walk-in to the below mentioned address Walk-in Add...

Posted 1 week ago

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Customer Service-Process Associate
Genpact

0.0 - 2.0 years

Hyderabad

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Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services ...

Posted 1 week ago

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Sr Process Associate : 3.89 LPA : Grads : Noida : 5 Days Work : Apply
Outpace Consulting Services

1.0 - 5.0 years

3 Lacs

Noida, New delhi, Gurugram

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Hiring for Leading ITES Company In Noida for Customer Support Key Highlights: 1: Graduate with Min 1 Year Exp in Customer Service/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts For Females 4: 5 Days Working 5: 4000 TA 6: Good Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Ne...

Posted 1 week ago

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International Chat Process
IntouchCX

0.0 - 3.0 years

2 - 4 Lacs

Hyderabad

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We are hiring enthusiastic and customer-focused professionals for an International Chat Process . The role involves providing real-time support to international customers through chat, ensuring high-quality service and customer satisfaction. Key Responsibilities: Handle customer queries via live chat in a timely and professional manner Provide accurate information and resolve customer issues effectively Maintain a high level of customer satisfaction through excellent communication Follow standard operating procedures and quality guidelines Document interactions and update customer records accurately Meet productivity, quality, and response-time targets Eligibility Criteria: Freshers or candi...

Posted 1 week ago

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Hiring For International Chat Process | Non Voice | Live Chat Gurugram
Smart Vision Consultancy Services

1.0 - 2.0 years

3 - 4 Lacs

New delhi, Gurugram

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International Customer Service Chat Process location: Gurgaon gard or under Grad with 6 months of exp Salary upto 32k ctc Skills: Excellent comms skills 24/7 Shift working days: 5 Both Side Cab Call/WhatsApp @ 9354475254 (HR Nainy) Perks and benefits Both side cab and 1 time meal

Posted 2 weeks ago

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BPO :KPO: Customer Support Service :Back Office Work:38k CTC@Ahmedabad
Arise Solutions

0.0 - 4.0 years

1 - 4 Lacs

Gandhinagar, Ahmedabad

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International Customer Support Location: Ahmedabad (On-Site) Freshers: 26,000/month (CTC) • Experienced: Up to 38,000/month (CTC) • 5-Day Work Week (Rotational Shifts) • Night Shift Allowance • Cab Facility(at night shift)

Posted 2 weeks ago

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Chat Support Specialist
Ghrs Training

2.0 - 6.0 years

2 - 4 Lacs

Hyderabad

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Role: International Chat Support Location: DLF Cyber City, Gachibowli Hyderabad Shift:Night Shift Working Days:5 Days Working Salary: CTC up to 5 LPA+Incentives Transportation: 2-Way Cab Facility Contact :- HR Bhoomi :8890492756 HR Nidhi :8690900776

Posted 2 weeks ago

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Process Associate
Wipro

0.0 - 1.0 years

0 - 1 Lacs

Kolkata

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Hiring for Voice Process in Wipro Kolkata. PFB the Desired Candidate Profiles: Excellent Communication Skills Good typing skills Good English Comprehension Skills Good Analytical and Multitasking Skills Basic computer knowledge required but should be proficient in keyboard typing skills. Outstation candidates & out of transport boundary candidates need to relocate within the Wipro Transport Boundary area Should Have aadhar and pan card original. Required Skills: * Graduate/HSC Fresher with Excellent communication skills. *Qualified in Degrees ( B.ed, D.led, MBA, Ba LLB and any niche qualification) are not eligible. * Rotational shift *Full time Students Not Eligible *Self-Travelling & out of...

Posted 2 weeks ago

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Sr Associate : International Chat Support : 32 in Hand : Apply : Call
Outpace Consulting Services

1.0 - 5.0 years

4 Lacs

Jaipur

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Hi We are looking forward to hire Chat Support Associates for Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Grads With Min 1 Year Exp in International BPO > Salary Range (CTC) : 4-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus of 10,000 > 2 Weeks Guest House Whatsapp Your CV : Saifi @ 92084 59988 Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and i...

Posted 4 weeks ago

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1.0 - 5.0 years

3 - 5 Lacs

Mumbai

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Process - Email and Chat Grad with 1 Year customer Service Experience 5 Days Working 2 rotational weekoff Location - Malad Salary - 5 to 5.25 LPA Excellent Communication Assessment - 65 Writex

Posted 4 weeks ago

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Exploring Web Chat Jobs in India

The web chat job market in India is thriving with numerous opportunities for job seekers looking to work in customer service, sales, tech support, and other roles that involve interacting with customers through online chat platforms. With the rise of e-commerce and online services, companies are increasingly utilizing web chat as a means to provide instant support to their customers.

Top Hiring Locations in India

If you are looking for web chat jobs in India, some of the top hiring locations to consider are: 1. Bangalore 2. Hyderabad 3. Pune 4. Chennai 5. Mumbai

These cities are known for their vibrant job markets and have a high demand for web chat professionals.

Average Salary Range

The salary range for web chat professionals in India can vary depending on factors such as experience, location, and the company. On average, entry-level web chat agents can expect to earn between ₹2-4 lakhs per annum, while experienced professionals can earn upwards of ₹6-10 lakhs per annum.

Career Path

In the web chat industry, career progression typically involves starting as a Web Chat Associate or Customer Support Executive and then moving on to roles such as Team Lead, Quality Analyst, and Manager. With experience and additional skills, one can also transition into roles like Operations Manager or Business Analyst.

Related Skills

In addition to proficiency in web chat platforms, web chat professionals are often expected to have skills such as: - Customer service skills - Problem-solving abilities - Excellent communication skills - Multitasking capabilities

Interview Questions

Here are 25 interview questions for web chat roles:

  • What experience do you have with web chat platforms? (basic)
  • How do you handle irate customers in a web chat environment? (medium)
  • Can you give an example of a successful upselling experience you had through web chat? (medium)
  • How do you prioritize multiple customer chats simultaneously? (medium)
  • What strategies do you use to ensure customer satisfaction through web chat? (medium)
  • How do you handle technical issues raised by customers in a web chat setting? (medium)
  • Describe a challenging situation you faced in a web chat interaction and how you resolved it. (medium)
  • How do you ensure data security and privacy while handling customer information in web chat? (medium)
  • What metrics do you think are important to track in a web chat environment? (medium)
  • How do you stay updated on product information and company policies to provide accurate support through web chat? (medium)
  • Can you explain the difference between synchronous and asynchronous communication in web chat? (advanced)
  • Have you worked with any chatbot systems in the past? If so, how was your experience? (advanced)
  • How do you handle confidential information shared by customers during a web chat session? (advanced)
  • What measures would you take to improve the efficiency of a web chat team? (advanced)
  • How do you approach training new team members on using web chat platforms effectively? (advanced)
  • Describe a time when you had to de-escalate a tense situation through web chat. (advanced)
  • How do you ensure consistency in tone and messaging across all web chat interactions? (advanced)
  • Can you discuss a situation where you had to collaborate with other departments to resolve a customer issue through web chat? (advanced)
  • How do you handle multiple chat sessions while maintaining quality and accuracy in responses? (advanced)
  • What steps would you take to proactively address common customer issues in a web chat setting? (advanced)
  • Have you ever implemented any process improvements in a web chat team? If so, what were the results? (advanced)
  • How do you handle a customer request that goes beyond your scope of support in web chat? (advanced)
  • Can you discuss a time when you had to troubleshoot a technical issue for a customer through web chat? (advanced)
  • How do you ensure compliance with company policies and regulations in a web chat environment? (advanced)
  • What are your thoughts on using AI and machine learning in web chat customer support? (advanced)

Closing Remark

As you prepare for web chat job interviews, make sure to showcase your communication skills, problem-solving abilities, and knowledge of web chat platforms. With the right preparation and confidence, you can land a rewarding career in the web chat industry in India. Good luck!

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