28 Accent Neutralization Jobs

As a part of Maropost, you will play a crucial role in developing and delivering voice and accent training programs to enhance communication skills and cultural sensitivity among employees. Your responsibilities will include creating tailored training programs, guiding employees to achieve accent neutrality, leading workshops and coaching sessions for communication skills enhancement, promoting cultural awareness, providing constructive feedback and assessments, staying updated on voice and accent training trends, and maintaining detailed documentation of training sessions. To excel in this role, you should possess extensive knowledge of linguistics, speech patterns, and foreign accent acquisition, a strong understanding of sound formation and speech therapy principles, excellent oral and written communication skills, the ability to work effectively in various training environments, experience in training program development, an understanding of cultural diversity and inclusion, and a passion for continuous learning and industry innovations. At Maropost, we believe in fostering a learning culture where everyone can thrive. If you have a passion for innovation and a drive to create, you'll find a rewarding career here. Join us today and be a part of shaping the future of commerce at Maropost. Accommodations are available upon request for candidates participating in the selection process. Please notify us of any accommodation needs via hr@maropost.com.,

Role & responsibilities The candidate will deliver Business communication and soft skills, in-person classroom to different cohorts at our different client sites Monitor and evaluate the effectiveness of training programs through assessments and feedback. Conduct a training need analysis as per client need Provide coaching and feedback to trainees to help them come up the learning curve Conduct refresher or stratified training for batches that are bottom quartile Maintain key MIS related to all the above activities and ensure 100% compliance on reports Preferred candidate profile Minimum work experience of 2 years, training in Business communication/English language/Soft skills Excellent presentation and facilitation skills Ability to work in a fast-paced environment and adapt to changing requirements. Trainers should have the necessary documents required for Emp id creation/Background Verification Willing to work in a flexible shifts (if required) Should have excellent communications skills and English language skills Proficiency with MS Office Excel, PowerPoint & Word

Role & responsibilities The candidate will deliver voice and accent, and soft skills, in-person classroom to different cohorts at our different client sites Monitor and evaluate the effectiveness of training programs through assessments and feedback. Conduct a training need analysis as per client need Provide coaching and feedback to trainees to help them come up the learning curve Conduct refresher or stratified training for batches that are bottom quartile Maintain key MIS related to all the above activities and ensure 100% compliance on reports Preferred candidate profile Minimum work experience of 3 years, training in Business communication/English language/Soft skills Excellent presentation and facilitation skills Ability to work in a fast-paced environment and adapt to changing requirements. Trainers should have the necessary documents required for Emp id creation/Background Verification Willing to work in a flexible shifts (if required) Should have excellent communications skills and English language skills Proficiency with MS Office Excel, PowerPoint & Word

Position: Executive V&A Trainer Department: Training Location: Ahmedabad, India Job Summary Conduct V&A training for the new hires, which includes accent neutralization, soft skills and American culture sensitization, and provide floor support. Role and Responsibilities : Train new hires on V&A, grammar, culture and customer service Conduct V&A training per specified training curriculum Facilitate transition of employees from training to move into the work environment Provide floor support through call monitoring, feedback and coaching to improve quality of delivery Actively work with the Service Delivery teams to better the quality of employees performance Conduct refreshers on V&A, customer service and related topics Conduct interviews on V&A to check suitability of trainable and non-trainable candidates Generate and maintain regular reports related to training Skill Requirements: Minimum 2 years of relevant experience Experience in handling new hire training classes independently Familiarity with accent neutralization, American accent training and customer service concepts Excellent verbal and written communication skills in English Good people handling skills, strong group communication and effective presentation skills Good understanding of Group Dynamics (diversity) Good customer service attitude Good team player Should be Adaptable is nature Good Learning Ability Analytical bend of mind Self-motivate Contact Details Jayasri. N || HR Executive - Talent Acquisition jayasri.n@medusind.com 9092896358

KGIS hires experienced trainers to join our team , preferable experience required in voice and accent to apply. Experience Required: Minimum 1 year Location: Coimbatore & Bangalore No of requirements : 2 Working Days : 5 days - If there is a business requirement should support on 6th day too Shift: Open for rotational shift timing Any 9 hours between 5.30 PM and 4.30 AM Immediate joiners / candidate who has the less notice period preferred Scope of work : Monitor live and recorded calls to assess communication effectiveness Conducting coaching sessions, monitoring interactions and implementing communication improvement strategies to enhance overall customer experience Provide immediate feedback on tone, clarity, confidence and engagement techniques Primary Skills : Communicate using a neutral accent and excellent command over the language Good knowledge of concepts of Voice & Accent Fair understanding of American Culture Should have experience taking calls-International Knowledge of call attributes/Call coaching and call monitoring Additional requirement: Should be flexible with rotational shifts Willingness to travel to Bangalore based on the business requirements Contact : Sowmiya.k@kgis.co / Call or Whats App at +91 7695952522

Requirements: 1 to 3 years of experience as a Voice & Accent Trainer in an International BPO (mandatory). Deliver voice and accent training for new hires and existing employees supporting international processes. Conduct assessments and provide actionable feedback to improve language, pronunciation, and accent. Develop and update training modules tailored to international customer service standards. Perform regular communication audits and provide floor support/coaching based on training needs. Work closely with operations, quality, and L&D teams to identify communication-related gaps and address them through structured interventions. Conduct refresher and upskilling sessions to maintain high communication standards. Candidate Requirements:

Role & responsibilities Hi Folks, PFA is the JD for Foundever Formely Known as Sitel Is Hiring Communication Trainer for Gurgaon Location. We needs hands on experience with below Train NHT Batches , VNA Trainer ,Grammer , Vowel/Consonant Sounds, IPA, Syllable Stress, Intonation , sentence construction, grammar,parts of speech ,Sound correction ,Accent Neturilization ,Articlutaion Preferred candidate profile Perks and benefits

Design, schedule, deliver Voice & Accent (V&A) and English communication training sessions Conduct accent neutralization, grammar, pronunciation improvement modules Manage training calendars, batch scheduling Track learner progress provide feedback Required Candidate profile Ensure training effectiveness through assessments, mock calls, role-plays Collaborate with operations to identify training needs custom learning paths Maintain reports on training Work flexible shifts Perks and benefits Perks and Benefits

Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 4-8 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & feedback 2. Voice audit process documentation as per business requirements 3. New hire training for new engineers. Documentation should be available on Attendance and assessment scores 4. Refresher training for every engineer. 5. Email / Chat audits based on business requirements. 6. Work with service desk competency tower and implement best practices 7. Work with Delivery team and identify voice training needs 8. Training scheduling as per business requirements, training plan review and approval. 9. Continuous improvement in Voice competency at account level 10. Develop voice skills of engineers to meet customer requirements in 6 months from date of joining 11. Ensure engineers attendance for trainings as planned unless there is a crisis impacting contractual deliverables 12. Define / Revise weekly and daily report formats as per business requirements 13. Publish daily, weekly, monthly & quarterly reports 14. Ensure availability candidates for walkin interviews 15. Complete voice screening of candidates in 24 hours during weekdays unless candidates list is more than 10 profiles 16. New hires training on voice and soft skills 17. Provide Timelines for CSAT scores achievement and sustenance 18. Improve & sustain CSAT scores on voice competency as per targets & timelines agreed with delivery 19. Weekly reviews with delivery team, Monthly & Quarterly reviews with delivery and customer 20. Participate in DSAT RCA review calls if the DSAT is due to voice competency issue .

Role & responsibilities The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Key Deliverables (KRA/Measure): Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

Looking for 4+ years of experience in Voice & Accent & Grammer Training Domain - Learning and Development Location- Bangalore & Mysuru WFO| Rotational Shifts Any Graduate CTC- 9 LPA (62K in hand) Immediate joiners only Contact- 8529474615 Radhika

Dear Aspirants!!.. Greeting from Sagility.. Hiring for Voice and Accent Trainer. Eligibility criteria: College Graduate/Higher Secondary Preferred certification: Train the Trainer/ TEFL/ IELTS Overall 4Yrs of exp At least 1 year of trainer experience in the BPO setting as a V&A/ Pre-process trainer Communications Skills: Excellent oral & written English Expert business and technical writing skills Computer Skills: Requirement: Expert in MS Office applications, especially with MS Excel, MS Word, Microsoft PowerPoint Able to facilitate courses/ modules using virtual classrooms platforms such as WebEx, Ms Teams, blackboard, etc. Preferred: Familiarity with Articulate 360, Adobe Photoshop, Macromedia Flash or similar software Project Management: Preferred Project Management Certification/ LEAN/ Green Belt Certification Training Delivery Expert Competency Level in facilitation and delivering training Expert in managing classes Training Needs Analysis Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps. Training Design & Development Should be knowledgeable on ADDIE and 6Ds of Breakthrough learning in ensuring effective training delivery while achieving business objectives. Analytical and Problem-Solving Skill Able to establish structure and procedures to protect classified information. Ability to make administrative and procedural decisions and judgments. Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate. Candidates should be flexible working with 24/7 shifts Two Way Cab Interested candidates can share their updated profile to seema.madhavi@sagility.com Can also reach out @ 8639685017. Thanks and Regards, TA Team. Sagility

Hiring Now: Language Coach / Quality Analyst (Call Audit Experience) Location: Noida Type: Contract-Based Client: Adobe Were looking for a Language Coach with hands-on experience in Call Auditing and Quality Analysis . If you're passionate about improving communication standards and driving quality, this is a great opportunity to work with a leading global brand! Key Responsibilities: Conduct call audits to assess communication quality Provide coaching and feedback to enhance language usage Train Users and Technical Leads to improve call handling and customer interactions Any quality analyst tools Apply Now: Send your resume to shanti.t@twsol.com or contact 6301935654 #Hiring #LanguageCoach #QualityAnalyst #CallAudit #QualityAnalysis #CallMonitoring #CommunicationSkills #ContractJobs #NoidaJobs #AdobeCareers #JobSearch #NowHiring #BPOJobs #VoiceProcess #CustomerSupportJobs #JobOpening #JobAlert #ApplyNow #CoachingJobs #CallQuality #LinkedInJobs

Role & responsibilities The candidate will deliver Business communication and soft skills, in-person classroom to different cohorts at our different client sites Monitor and evaluate the effectiveness of training programs through assessments and feedback. Conduct a training need analysis as per client need Provide coaching and feedback to trainees to help them come up the learning curve Conduct refresher or stratified training for batches that are bottom quartile Maintain key MIS related to all the above activities and ensure 100% compliance on reports Preferred candidate profile Minimum work experience of 2 years, training in Business communication/English language/Soft skills Excellent presentation and facilitation skills Ability to work in a fast-paced environment and adapt to changing requirements. Trainers should have the necessary documents required for Emp id creation/Background Verification Willing to work in a flexible shifts (if required) Should have excellent communications skills and English language skills Proficiency with MS Office Excel, PowerPoint & Word

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Gurgaon location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologies Floor Support experience. Exposure to Quality improvement Audits and Soft Skill Training Develop and formulate customer experience training curriculum, conduct group training and individual coaching and knowledge assessment to new and existing agents with the objective of ensuring superior and consistent service quality Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment. Must have worked on Net promoter Score Shift Timings :US Shifts City:Gurgaon Mode : Classroom No of working Hours-5 days/ 10 hours Assignment duration -6 months extendable based on performance Start date Immediate

Required Experience: Minimum 1 Year in International Voice Support(BPO) Qualification Graduates Only CTC: Up to 5.75 LPA+ Variables Location: Bangalore (Electronic City) Immediate Joiners Only Shifts: 24*7 Shifts 2 Way Cab Contact 8769866443 Neha

Role & responsibilities Collaborate with NH and BAU advisors to reduce MTI and address grammatical issues. Conduct soft skills and customer experience training sessions as needed for NH and BAU advisors. Measure training efficacy through pre- and post-assessments to track communication skill improvements. Use customer feedback to evaluate CSAT/customer experience sessions efficacy. Leverage QA Monform parameters to assess communication skills; if unavailable, integrate relevant metrics into campaigns with internal quality auditors. Analyze DSAT calls and design targeted intervention sessions to drive performance improvement. Proficient in PowerPoint and Excel for content creation, reporting, and data analysis. Strong presentation skills required for final in-office presentation round (following a virtual PI round, if applicable).

Description We are seeking an experienced International Voice Process Associate to join our dynamic team in India. The ideal candidate will be responsible for providing exceptional customer support to international clients, ensuring their needs are met and issues are resolved efficiently. Responsibilities Manage inbound and outbound calls for international clients Assist customers with inquiries and provide appropriate solutions Maintain a high level of customer service and satisfaction Document all customer interactions in the CRM system Collaborate with team members to improve processes and service delivery Achieve performance targets and KPIs set by the management Skills and Qualifications 0-2 years of experience in an international voice process or similar role Excellent verbal and written communication skills in English Strong problem-solving abilities and customer-oriented mindset Ability to work in a fast-paced environment and handle multiple tasks Familiarity with CRM software and call center technology Basic computer skills and proficiency in MS Office Flexibility to work in shifts, including nights and weekends

Roles and Responsibilities Handle international customer calls to provide exceptional customer service. Resolve customer queries related to products/services offered by the company. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction. Meet performance targets set by the organization for quality, productivity, and sales metrics. Desired Candidate Profile 0-1 year of experience in an International BPO or call center environment. Excellent communication skills in English (written & spoken). Ability to work on rotational shifts including night shifts. Strong problem-solving skills with attention to detail. Willingness to learn new processes and adapt quickly. Benefit- Salary Range- 3 to 4 LPA Both way cab facility. 5 days working 2 days rotational week off Virtual Interview

Description We are looking for enthusiastic individuals to join our voice process team. This role is ideal for candidates fluent in Kannada, Tamil, or Malayalam, who are passionate about providing excellent customer service. As a voice process executive, you will be responsible for assisting customers over the phone and ensuring their queries are resolved efficiently. Responsibilities Handle incoming calls from customers and provide assistance in Kannada/Tamil/Malayalam. Resolve customer queries and complaints in a professional manner. Document all interactions with customers in the system accurately. Assist in the development of customer service scripts and FAQs in the respective language. Collaborate with team members to improve service delivery and customer satisfaction. Skills and Qualifications Fluency in Kannada/Tamil/Malayalam and English (both spoken and written). Strong communication and interpersonal skills. Basic computer literacy and familiarity with MS Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Problem-solving skills and a customer-oriented mindset.

Handle inbound and outbound voice calls to assist customers with their inquiries. Provide accurate information regarding products and services to customers. Resolve customer complaints effectively and efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and outcomes. Handling inbound calls & providing them with exceptional customer service Maintaining accurate records of customer interactions Resolving customer complaints in a professional manner Strong problem-solving skills Skills and Qualifications Excellent verbal communication skills in English and regional languages. Strong listening skills with the ability to empathize with customers. Basic understanding of computer systems and proficiency in using call center software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving skills and a customer-oriented mindset.

Company - FOUNDEVER [Hitech city] Looking for International Voice process Excellent in English Language Rs.17,900 per month for freshers take home Rs.19,000 take home per month for Exp Rotational US Shifts 2 way transportation Monthly Incentives

Role & responsibilities Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

Role and Responsibilities: Voice/Communication coach is responsible for the overall communication & customer service skill wellness for the associates / teams aligned to them Voice/Communication coaches monitor calls and shares feedback with the associates Conduct classroom training / team huddles basis the call monitoring sessions Participate in calibration session within the team and with Quality /Operations when required Provide feedback to associates on positives, areas of opportunity and other observations based on audits Track associates performance after training to ensure effectiveness of training Closely work with Operations and get their input/feedback as to where are the shortcomings in the process Developing action plans and report out the improvement process in the weekly/monthly business reviews Analyze the Audit data, Survey data, prepare & implement action plans Providing inputs to operations on individual capability for better team capability management Analyze the coaching/training needs of the associates and support them in delivery Applicants Specifications & Qualification: Should possess experience in to international Chat/Voice process, preferable Telco experience Should have experience in Language Coaching (Voice & Chat) Excellent Written & Spoken Communication skills Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service & Sales knowhow Resolves customer complaints by investigating problems, developing solutions

About The Role Conduct comprehensive voice and accent training sessions for agents involved in outbound calling. Design and deliver personalized coaching sessions Develop training materials and practice exercises. Provide feedback and progress reports to clients. Work on voice clarity, articulation, and pronunciation adjustments. Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs. Monitor and assess agents performance on calls, providing constructive feedback and actionable insights for improvement. Design and implement evaluation processes to track progress and measure the effectiveness of training programs Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans. Conduct refresher training sessions to ensure continuous improvement and skill retention. Understand and address cultural differencesto tailor training programs effectively Primary Skills Experience as a Voice and Accent Trainer, preferably in the BPO, Strong understanding of voice modulation, phonetics, and accent neutralization techniques Excellent communication and interpersonal skills. Ability to coach and mentor individuals at various skill levels, from beginners to advanced. Sensitivity to cultural nuancesand ability to adapt training methods accordingly Certification in Voice and Accent Skills (competencies) Problem Solving Verbal Communication Written Communication Inclusive Communication Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.