16 Accent Neutralization Jobs

Description We are seeking an experienced International Voice Process Associate to join our dynamic team in India. The ideal candidate will be responsible for providing exceptional customer support to international clients, ensuring their needs are met and issues are resolved efficiently. Responsibilities Manage inbound and outbound calls for international clients Assist customers with inquiries and provide appropriate solutions Maintain a high level of customer service and satisfaction Document all customer interactions in the CRM system Collaborate with team members to improve processes and service delivery Achieve performance targets and KPIs set by the management Skills and Qualifications 0-2 years of experience in an international voice process or similar role Excellent verbal and written communication skills in English Strong problem-solving abilities and customer-oriented mindset Ability to work in a fast-paced environment and handle multiple tasks Familiarity with CRM software and call center technology Basic computer skills and proficiency in MS Office Flexibility to work in shifts, including nights and weekends

Roles and Responsibilities Handle international customer calls to provide exceptional customer service. Resolve customer queries related to products/services offered by the company. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction. Meet performance targets set by the organization for quality, productivity, and sales metrics. Desired Candidate Profile 0-1 year of experience in an International BPO or call center environment. Excellent communication skills in English (written & spoken). Ability to work on rotational shifts including night shifts. Strong problem-solving skills with attention to detail. Willingness to learn new processes and adapt quickly. Benefit- Salary Range- 3 to 4 LPA Both way cab facility. 5 days working 2 days rotational week off Virtual Interview

Description We are looking for enthusiastic individuals to join our voice process team. This role is ideal for candidates fluent in Kannada, Tamil, or Malayalam, who are passionate about providing excellent customer service. As a voice process executive, you will be responsible for assisting customers over the phone and ensuring their queries are resolved efficiently. Responsibilities Handle incoming calls from customers and provide assistance in Kannada/Tamil/Malayalam. Resolve customer queries and complaints in a professional manner. Document all interactions with customers in the system accurately. Assist in the development of customer service scripts and FAQs in the respective language. Collaborate with team members to improve service delivery and customer satisfaction. Skills and Qualifications Fluency in Kannada/Tamil/Malayalam and English (both spoken and written). Strong communication and interpersonal skills. Basic computer literacy and familiarity with MS Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Problem-solving skills and a customer-oriented mindset.

Handle inbound and outbound voice calls to assist customers with their inquiries. Provide accurate information regarding products and services to customers. Resolve customer complaints effectively and efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and outcomes. Handling inbound calls & providing them with exceptional customer service Maintaining accurate records of customer interactions Resolving customer complaints in a professional manner Strong problem-solving skills Skills and Qualifications Excellent verbal communication skills in English and regional languages. Strong listening skills with the ability to empathize with customers. Basic understanding of computer systems and proficiency in using call center software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving skills and a customer-oriented mindset.

Company - FOUNDEVER [Hitech city] Looking for International Voice process Excellent in English Language Rs.17,900 per month for freshers take home Rs.19,000 take home per month for Exp Rotational US Shifts 2 way transportation Monthly Incentives

Role & responsibilities Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

Role and Responsibilities: Voice/Communication coach is responsible for the overall communication & customer service skill wellness for the associates / teams aligned to them Voice/Communication coaches monitor calls and shares feedback with the associates Conduct classroom training / team huddles basis the call monitoring sessions Participate in calibration session within the team and with Quality /Operations when required Provide feedback to associates on positives, areas of opportunity and other observations based on audits Track associates performance after training to ensure effectiveness of training Closely work with Operations and get their input/feedback as to where are the shortcomings in the process Developing action plans and report out the improvement process in the weekly/monthly business reviews Analyze the Audit data, Survey data, prepare & implement action plans Providing inputs to operations on individual capability for better team capability management Analyze the coaching/training needs of the associates and support them in delivery Applicants Specifications & Qualification: Should possess experience in to international Chat/Voice process, preferable Telco experience Should have experience in Language Coaching (Voice & Chat) Excellent Written & Spoken Communication skills Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service & Sales knowhow Resolves customer complaints by investigating problems, developing solutions

About The Role Conduct comprehensive voice and accent training sessions for agents involved in outbound calling. Design and deliver personalized coaching sessions Develop training materials and practice exercises. Provide feedback and progress reports to clients. Work on voice clarity, articulation, and pronunciation adjustments. Stay updated with industry trends and best practices in voice and accent training and incorporate them into training programs. Monitor and assess agents performance on calls, providing constructive feedback and actionable insights for improvement. Design and implement evaluation processes to track progress and measure the effectiveness of training programs Collaborate with the operations and quality teams to identify areas of improvement and develop targeted training plans. Conduct refresher training sessions to ensure continuous improvement and skill retention. Understand and address cultural differencesto tailor training programs effectively Primary Skills Experience as a Voice and Accent Trainer, preferably in the BPO, Strong understanding of voice modulation, phonetics, and accent neutralization techniques Excellent communication and interpersonal skills. Ability to coach and mentor individuals at various skill levels, from beginners to advanced. Sensitivity to cultural nuancesand ability to adapt training methods accordingly Certification in Voice and Accent Skills (competencies) Problem Solving Verbal Communication Written Communication Inclusive Communication Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

We are Hiring for our Voice and Accent Team Designation : Associate Process Manager (VNA) India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : Voice and Accent / Communiacation Training in BPO Minimum Exp - 2-4 Year Experience in Voice and Accent (ONLY BPO VNA Training profile will be considered) Key Responsibilities: Conduct thorough assessments of call Center agents' language proficiency, identifying areas of improvement related to grammar, pronunciation, speech rate, and sentence construction. Develop and implement customized coaching plans for individual agents based on their language proficiency levels and specific needs. Deliver engaging and interactive coaching sessions that focus on grammar rules, proper pronunciation, clear speech delivery, and constructing coherent sentences. Monitor and evaluate agents' performance during live customer interactions, providing real-time feedback and guidance to help them improve their language skills on the job. Collaborate with the Training and Development team to integrate language coaching into the overall call center training curriculum. Maintain accurate records of agents' progress, coaching sessions, and performance outcomes. Stay up-to-date with industry trends, language learning methodologies, and best practices to continuously enhance the ffectiveness of language coaching programs. Strong knowledge of phonetics and phonology, with the ability to address common pronunciation challenges. Excellent communication and interpersonal skills, with the ability to provide constructive feedback in a supportive and motivating manner. Proficiency in using coaching tools, software, and resources for language instruction. Demonstrated ability to design and implement effective language coaching plans tailored to individual learners. Minimum Qualification : Any graduate with a minimum of 2-4 years of experience in Voice and Accent training within a BPO environment( Mandate) Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Voice Coach Exp- 4+ Years (2+ Yrs as Comms Coach) Loc- Gurgaon Pkg- Upto 9 LPA Skills- VnA Training, UK Accent, Comms Training, TNI, TTT, US/UK Process, BPO etc NP- 30 Days Nancy-8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Should have BPO experience.

Hiring Now Role: Voice & Accent Trainer Min 4+ Years experience in an International BPO Min 2+ Years as a V&A Trainer Excellent Communications Immediate Joiners Preferred Rotational Shift/ Offs WFO Location: Bangalore/ Hyderabad Call Anumeha @ +91 6376649769

Hiring For Top Brand For VnA Trainer Location : Gurgaon Experience : Minimum 1 year of experience in VnA Training in International BPO. call/ whats app 7840005099

Role & responsibilities Conduct voice and accent interviews for new hires to ensure they meet communication standards for voice process Assess communication skills of employees and identify areas of improvement Develop customized training modules Preferred candidate profile Bachelor's degree in any relevant field ready to work in night shift Proven experience as a voice and accent trainer Perks and benefits 5 days working one time free meal Free pick and drop

Job Description Duties: You will work with and train Users and Technical Lead experts and empower them to create new and existing Digital Campaigns Experiences and will be at the center of technological and creative innovation in the digital age. Interested candidates can share their resume with shanti.t@twsol.com

Communication Trainer/ VnA Coach Exp- 4+ Yrs Loc- Gurgaon Pkg- 9 LPA Skills- VnA Trainer, TNA, TTT, TNI etc Note- Should have British Accent/UK Accent training experience. Contact-8586914964 (Nancy) Email- Nancy.imaginators7@gmail.com

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Warangal & Jodhpur location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. Shift Timings Should be flexible with shifts City – Hyderabad or Warangal No of working Hours-5 days/ 9 hours Assignment duration -6 months-1 Year(Extendable basis performance) Commercials-INR 65000 Gross Per Month(Inclusive of all taxes) Start date – ASAP Desired Skills and Experience As a Customer Experience champion be responsible for strengthening the teams' communication and soft skills to enhance customer outcomes in the form of CSAT and NPS Develop and deliver modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment Develop and formulate customer experience training curriculum, conduct group trainings and individual coaching and knowledge assessment to new and existing agents with the objective to ensure superior and consistent service quality Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment Proven communication skills, Prepare and present training materials through effective learning sessions, hands on demonstrations, and supporting activities for superior customer service skills Must have ability to work with a team Open to work in shifts Should be able to handle pressure situations and willingness to learn. Preferences Ability to Deep dive into our operational insights to identify opportunities, themes, and gaps to upskill team performance on Customer Experience skills. Provide feedback through call monitoring assessment and in-person to assist Voice agents in providing a higher degree of customer service on calls Some who wears smile on the face and contributes towards positivity in the team Great confidence and a strong go getter Some who can do effectively do role modelling for the team in terms of personality development Inspire people with his own utilization of soft skills Person with strong learning acumen Person who is willing to learn and motivate other to learn Someone who can make learning fun for employees Able to work in a 24 x 7 work environment The trainer should be able to deliver on the following: 1. Know about traning delivery and feedback techniques on communicative skills and soft skills in Australian V&A 2. Monitor calls and share feedback on CTQ parameters 3. Agility to work in a virtual environment using online tools that the trainer has access to currently 4. Coaching the bottom quartile and showing an improvement in call & email quality 5. Well versed in Soft Skill & VnA and training methodologies 6. Floor Support experience 7. Exposure to Quality imporvement Audits and Soft Skill Trainings Client Round will be conducted