Real Time Analyst

Job Description

Join Us as a Real Time Analyst! At Etech, we’re searching for a detail-oriented and proactive Real Time Analyst to support our customer service teams in delivering top-tier performance and service. If you're passionate about analytics, operations, and real-time decision-making — we want to hear from you! What You’ll Do: Monitor agent schedules and queue activity in real time Send end-of-day reports and escalate non-compliance Track AUX usage, breaks, and shrinkage adherence Work closely with WFM and Ops teams to meet SLA goals Adjust intra-day schedules and plan for callouts Recommend action plans to improve adherence and productivity Flag schedule/code of conduct violations when necessary Ensure data confidentiality and professional conduct at all times What We Expect You to Have: Bachelor's degree with 1+ year of relevant experience Strong MS Excel skills (complex formulas, reporting, etc.) Excellent written communication and data analysis skills Ability to build relationships with team leaders and stakeholders High ethical standards and initiative for self-development Adaptability to change and strong problem-solving skills Ability to maintain confidentiality and work independently Perks & Benefits: Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work-Life Balance Initiatives Rewards & Recognition If you're ready to step up and thrive in a dynamic operations role — apply today and grow with Etech! Show more Show less