Job Profile : L1 Network Engineer(TAC)Experience : 2 - 7yearsLocation : Chennai ( Ambit IT Park)Shift : Rotational Night ShiftWork Model : Work from officeKey Skills : CCNA or CCNP(Trained/Certified)Education : Any UG/PG Degree /Min 3yrs Diploma Looking for Immediate Joiners only Job Description:Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.Troubleshoot Product, Codes and Configuration issuesEnsure consistent customer satisfactionDocument all communication with customers in the CRMInterface with international customersTimely handoff (escalation) of cases that require technical or political to L2/L3 TAC Primary Skills:OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each levelTCP/IP – thorough understanding and clear explanation about windowing/handshake mechanismMAC header structure and use of each fieldsIP header structure and use of each fieldsARP – how ARP works in a Layer 2 and Layer 3 communicationMac address table fields and how a switch uses MAC table for switching decisionsARP table and how a switch uses ARP tableRouting Table fields and how a Router uses routing table for routing decisionsDHCP protocol messages (clear understanding of DORA process)DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN)thorough understanding of Broadcast domain and Collision Domainthorough understanding of Unicast, Multicast and Broadcast trafficthorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkagethorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication)Difference between Routing and Routed protocolsGood troubleshooting approach (from Level 1 to 7 of OSI)

SLA Management:Manage performance of the teamDeliver on SLA commitments based on the contractMeet and exceed customer satisfaction goalsDaily / Weekly / Monthly / Quarterly Reporting of SLA performanceFormulate continuous improvement plan Client Management:Weekly / Monthly / Quarterly operations review with stakeholders.Set and Manage client expectationsTo take complete ownership of the cases and drive improvement plan on negative surveys feedbackTo handle deviations and carry out risk analysis Operations Management:Set and review KRA’s for the team, align their goals to the overall objectives of the organization / clientDaily /Weekly / Monthly / Quarterly operations review with internal and external stakeholdersCapacity / Resource planning and managementLiaison with cross functions across the organization addressing the needs of the team membersBusiness Continuity planning and Risk management Skill development:Address skill gaps in Product / Process / Technology / CommunicationMentor Leads & EngineersPlan Relevant training programs working with respective groupsCareer progression and succession planning for the team. Desired Skills:Strong operation and leadership skills.Good communication, negotiation and conflict resolution capabilities.Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolutionKnowledge of Project Management methodology, tools and techniques.

Hello Folks!! Greetings from Movate technologies formerly known as CSS Corp!!! Technical Voice Support Role @Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title : Technical Support Voice Process Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 1 year Into Technical Support voice. Education Qualification: Any bachelor’s degree. Roles and Responsibilities: 1. Assisting the USA customers through answering Inbound calls. 2. should be capable of handlining international calls. 3.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1. Excellent Communication Skills both in Verbal and written communication. 2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps. Perks and Benefits Both ways pick up and drop cab will be provided at the doorstep. If people are relocating from Outstation will get15days of accommodation from the company side. Provident fund Medical Insurance Show more Show less

We are hiring for Voice Support role ( International Process ) Experience : 1-5yrs(Degree mandatory) Designation : Engineer Shift : Flexible to work in Rotational Night shift Job location : Chennai(Ambit IT Park) Work Model : Work from office Looking for immediate joiners only Primary Skills: • Excellent Communication - for voice, email, chat support • Should be able to communicate effectively • Should possess good telephone and email etiquette • Must be a graduate and educational documents are mandatory • Should be willing to work in US time zones • Must have good customer handling skills with the ability to learn networking concepts Job Responsibility : The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients worldwide. The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross - functional teams to provide best solutions • Providing license to customers for software updates • Manage high visibility exceptions and can work with cross-functional teams to provide best solutions • Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule • Handle L0 cases for confirmation of hardware failure and proceed with RMA Provide L0 level technical assistance on cases to rule out hardware errors. If you have relevant experience in International Voice, please share your details with me @ asifmeeran.syedizzadeen@movate.com Show more Show less

Hi , Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Technical Support Engineer – L3 Engineer Job Location : Chennai Shift : Night shift The client is a leading manufacturer of quality networking products. We are currently expanding our Technical Support team and looking for a Technical Support Engineer to support customers of our commercial products . General Summary: The candidate must be technical oriented person with comprehensive experience in network design, implementation and troubleshooting with networking equipment, including routers, security appliances, switches, and network storage and wireless products. The person will be providing 3rd tier escalation support to our call centers as well as working hands-on with various products to reproduce, test and validate product functionality. Principal Duties and Responsibilities: 1) Provide 3rd level escalations support for various routers, security appliances, switches, network storage devices and other networking devices. 2) Replicate customer reported issues to provide validation of defects to engineering. 3) Participate in product testing to assist in the new product release process. 4) Review/validate internal documents and knowledge articles for internal and public dissemination. 5) Analyze customer calls to identify product problems in the field and recommend call avoidance strategies. 6) Develop and conduct technical training to support staff and/or client partners. 7) Up to 10% travelling time to provide field support. Requirements: BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience, Person must be familiar with Products at high level. 2) CCNA certified or equivalent experience in networking. 3) Must demonstrate understanding of network topologies, as well as network implementation and design. 4) Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology. 5) Must have in-depth knowledge of network and routing protocols. 6) Must have experience with MS-Window/Linux networking applications. 7) Candidate must have excellent communication and presentation skills, both oral and written. 8) Must have excellent analytical, organizational, prioritization, and time management skills. Show more Show less

Position: Permanent Role: Scrum Master Experience: 6–10 years Work Location: Chennai Shift Timing: 4pm – 1am Notice Period: Immediate to 15 days Budget: 26Lpa Job Brief A Scrum Master is a key facilitator and servant-leader who helps Agile teams work efficiently by ensuring Scrum principles and practices are followed. They guide the team through Agile ceremonies, remove impediments that block progress, and foster a collaborative environment. The Scrum Master acts as a bridge between the product owner, development team, and stakeholders, enabling clear communication and smooth project delivery. Their role is crucial in promoting continuous improvement, supporting team self-organization, and driving successful project outcomes within Agile frameworks. Job Duties Include • Solid experience in Sprint activities, identifying priorities and dependencies. • Good experience in effectively managing the product backlog using tools like JIRA / ADO. • Arrange and optimize product backlog. • Help communicate the owner’s wish list to the project team. • Organize scrum ceremonies. • Ensure project deliverables are delivered on time with right quality. • Good Experience in Risk identification and mitigation. • Manage and Deliver application development projects. • Manage scope, risks and issues. • Track and control the schedule, resources, and costs. • Facilitate Scrum Collaborations and Co-ordinate with the project stake holders. • Implement changes and steps to increase the team’s productivity. Responsibilities Manage and Deliver application development projects using Agile methodology • Should have good communication skills. • Responsible for leadership and direction of the project, business teams, scrum teams, technical teams, and endusers in achieving the corporate deliverables on-time. • Collaborate with other client IT and Business teams to deliver the Project with High Standards. • Ability to handle the team dynamics. Requirements 7 to 8+ Years in application delivery. • 4+ Years in delivering projects as a Scrum Master. • Solid teamwork and interpersonal skills; meet challenging timelines. • Ability to establish and maintain a high level of customer trust and confidence. • Willing to extend, learn and act as project coordinator and single point of contact for the client stakeholders • Experience in handling client stakeholders with minimal dependency and drive the entire project deliverables • Have direct coordination with client and project team • Experience in handling project deliverables with defined SLAs through SDLC cycle • Experience in handling Salesforce projects or other CRM applications • Have experience in working with client project team which is totally remote and have both offshore/onsite Key Skills Good in presentation skills. • Strong MS Office skills (Excel / PPT/ Word etc.,). • Project management Tools like Atlassian JIRA/Azure DevOps (ADO). • Good in Communication skills (Verbal and Written). • Solid teamwork and interpersonal skills; meet challenging timelines. • Ability to establish and maintain a high level of customer trust and confidence Show more Show less

Job Title: HR Business Partner – US Team Location: Chennai/Bangalore (Hybrid) Shift Timing: 3 PM to 12 AM Experience Required: 5-8 Years Joining: Immediate joiners preferred Job Description: We are seeking a proactive and detail-oriented HR Operations Specialist / HRBP with proven experience in handling US-based employees . This role is critical in managing the full employee lifecycle, ensuring compliance with US employment regulations, and driving employee engagement across the region. Key Responsibilities: Employee Lifecycle & Exit Management Conduct attrition analysis and prepare exit reports. Manage voluntary/involuntary exit processes and documentation. Participate in disciplinary meetings, investigations, and terminations. Oversee E-separation and issue relieving, EV, and invite letters. Employee Engagement & Communication Conduct skip-level meetings and quarterly townhalls. Drive Rewards & Recognition programs. Resolve employee disputes, manage PIPs, and respond to policy-related queries. Process Ownership & Coordination Act as SPOC for: BGV, ClearCo, HireRight, I-9/E-Verify NDA/confidentiality acknowledgements New Hire Orientations (NHOs) Payroll coordination (TimeTrex, HR inputs) Employee engagement activities Employee letters and query resolution Compliance & Reporting Maintain HR compliance reports and support audits. Ensure headcount consistency across systems. Provide monthly HR activity updates to CHRO. Desired Candidate Profile: Mandatory experience in handling US-based employees and HR operations in a global or US-specific environment. Strong knowledge of US employment documentation, compliance (I-9, E-Verify), and HR systems. Excellent communication, coordination, and stakeholder management skills. Ability to manage sensitive situations with professionalism and discretion. EEO Statement: Movate provides equal opportunity in all our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law. Show more Show less

Job Title: HR Ops Specialist - US Team Location: Chennai/Bangalore (Hybrid) Shift Timing: 3 PM - 12 AM Experience Required: 4-7 Years Joining: Immediate joiners preferred Job Description: We are looking for a proactive and detail-oriented HR Operations Specialist to support our US HR team. This role involves managing onboarding, compliance, documentation, and employee lifecycle processes, ensuring a seamless experience for new hires and internal stakeholders. Key Responsibilities: Onboarding & Employee Experience Coordinate new hire onboarding, orientation sessions, and welcome communications. Manage SAP ID creation, documentation follow-ups, and manager updates. Support intra-entity transfers and onboarding for US-based employees. Compliance & Documentation Ensure timely completion of I-9, E-Verify, and other compliance acknowledgements via Hiretech. Maintain HR compliance reports and assist with audits. Track immigration documentation and status updates. HR Systems & Reporting Keep HR policies, employee handbooks, and internal portals updated. Ensure headcount consistency across systems for new hires and exits. Provide monthly HR activity reports and key highlights to CHRO. Training & Performance Coordinate ASH training sessions and support performance management cycles. Maintain and update SOPs, process notes, and HR guidelines. Engagement & Feedback Action feedback from surveys and share insights with stakeholders. Support large onboarding classes and other HR initiatives as needed. Desired Candidate Profile: Experience in HR operations, onboarding, and compliance in a US-based or global environment. Familiarity with SAP, Hiretech, and US employment documentation. Strong communication, organizational, and stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. EEO Statement: Movate provides equal opportunity in all our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law. Show more Show less

Job Title: Finance Manager – Global Consolidation & Reporting Location: Bangalore/Chennai Experience Required: 5+ Years Qualification: CA/CMA- Must Job Description: We are seeking a highly skilled and detail-oriented Finance Manager to lead global financial consolidation, reporting, and compliance. The ideal candidate will have strong expertise in IFRS , US GAAP , and global audit coordination, with the ability to support strategic initiatives such as M&A and investor relations. Key Responsibilities: 📊 Financial Reporting & Consolidation Prepare and sign off on global IFRS consolidated financials . Manage quarterly IFRS financials for limited review. Handle global payroll accounting and reporting . Prepare monthly cash flow statements and forecasts. 🧾 Audit & Compliance Coordinate and close local audits with external audit firms. Ensure US GAAP audit closure and compliance. Coordinate gratuity actuarial valuations and adjust provisions accordingly. Ensure lender covenant compliance and timely reporting. 🤝 Strategic & Stakeholder Support Support M&A activities with financial analysis and cash flow statements. Coordinate with the investor relations team on a periodic basis. Manage and support the Management Incentive Plan (MIP) . Desired Candidate Profile: Strong experience in IFRS , US GAAP , and global financial consolidation . Proven track record in audit coordination , cash flow management , and financial compliance . Excellent analytical, communication, and stakeholder management skills. Experience supporting M&A and working with investor relations is a plus. Show more Show less

Job title: Inside Sales Specialist Work Location: Chennai-Ambattur Experience: 3-7 Years Expectations: Key task will be to focus on managing end to end Inside Sales/Lead Gen operations Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the Potential Prospect (Client) Inside Sales specialist role is a Customer-facing role (C-level, Directors, and VPs) over phone and other channels. Inside Sales specialist should have experience of selling services and solutions in any market. Inside Sales specialists should be aware of IT technologies and the typical IT challenges that CXO's have to deal with. Inside Sales specialist is expected to articulate Movate’s Services/Solutions, messaging and positioning to the target customers and help sales in winning new business and achieve personal KRA's set. Required Skills: HUNTING skills are a MUST 3+ years of experience of IT sales in any market or Customer Service in Global environment written and oral communication skills. about generating demand and building relationships with prospects in social networking, especially LinkedIn Please share your resume to – Vignesh.sekar01@movate.com Show more Show less

Job Profile - Network Engineer Location: - Chennai Level: - L3 Engineer Shift : Flexible to work in US timings Responsibilities: Provide advanced-level technical support and troubleshooting for Data Center Networking products and solutions (spine-leaf architectures, VXLAN, BGP EVPN, etc.). Own critical customer escalations, drive root cause analysis, and coordinate with product engineering for fixes and enhancements. Mentor L1 and L2 engineers through real-time collaboration, training and lab sessions. Deliver high-quality technical solutions and guidance in both reactive and proactive support scenarios. Collaborate cross-functionally with engineering, PLM, product quality, and supply chain team. Create and deliver technical content (knowledge articles, whitepapers, best practices) to scale expertise across HPE and our customers. Actively contribute to customer success by identifying trends and recommending improvements to network architectures and supportability. Participate in on-call rotations and act as a technical lead during Severity 1 customer escalations. Education and Experience: Bachelor’s degree in Engineering, Computer Science, or equivalent experience. 5+ years of relevant technical experience in Data Center Networking. Previous experience in a Level 2/3 technical support or advanced escalation role. Required Skills and Qualifications: Expertise in Data Center Networking technologies: VXLAN, BGP EVPN, OSPF, BGP, MPLS, STP, etc. Deep understanding of Layer 2/Layer 3 networking, SDN/NFV environments, and fabric-based architectures. Proficient in analyzing network packet captures, system logs, and advanced diagnostics. Hands-on experience with hardware/software platforms from Aruba, Cisco, Juniper, Arista, or similar. Strong communication and customer engagement skills, with the ability to work under pressure. Industry certifications strongly preferred: Aruba Certified Professional or Expert (ACSP/ACDX), CCNP/CCIE, JNCIP/JNCIE. Preferred Qualifications: Experience with network automation (Python, Ansible, Terraform) is a plus. Knowledge of virtualization (VMware NSX, Hyper-V) and cloud networking (AWS, Azure) is advantageous Show more Show less

Job description Role & responsibilities Experience Required: 2 - 8 Years in Network Security Location: Hyderabad Shift: Rotational (Should be flexible for night shift) WFO from Day 1 Notice Period: Immediate to 30 days notice candidates preferred CTC : 6 LPA to 14 LPA (Varies According to the years of exp and Last drawn CTC) Key Skills: Network Security SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP; Network troubleshooting experience - familiarity with tools such as Ping, Traceroute, MTR; Network protocol analyzers Knowledge on anyone of these: tcp dump, Wireshark, fiddler. Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc; Basic knowledge on operating systems - Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files. Interested People can share the resume to divya.narendra@movate.com or Contact Divya - 9025935118 Show more Show less

Job Title: Program Manager & Client Services Company: Movate Technologies Role Overview: Movate is seeking dynamic MBA graduates to join our team as Program Managers and Client Services. In this role, you will be responsible for managing client relationships, overseeing project delivery, and ensuring exceptional service quality. You will act as a key liaison between clients and internal teams to drive program success and business growth. Key Responsibilities: Manage end-to-end delivery of client programs ensuring timelines, quality, and budget adherence Minimum 1 to 4 years of relevant experience in client servicing and program management. Build and maintain strong client relationships, understanding their business needs and expectations Coordinate cross-functional teams to align project objectives and resolve issues promptly Monitor program performance, prepare reports, and communicate progress to stakeholders Identify opportunities for service improvement and contribute to business development initiatives Qualifications: MBA graduate from Tier 1 and Tier 2 colleges with a strong interest in program management and client services Excellent communication, interpersonal, and stakeholder management skills Strong organizational and multitasking abilities with a problem-solving mindset Ability to work collaboratively in a fast-paced, agile environment Prior internship or work experience in client-facing roles is a plus Show more Show less

QE Automation Engineer Shift timings: 1:30pm to 10:30pm IST Experience Levels: 5 – 8 Years Must have skills: Java and Python, Selenium, Play wright Junit or Pytest Good to have skills: Manual Testing Role Responsibilities Performing automated testing using Selenium. Designing, developing and supporting frameworks for our test infrastructure and providing automation expertise to our development teams Contributing toward predictable delivery of quality releases Creation and maintenance of test data, tools and scripts. Show more Show less

We are seeking a dedicated and proactive Network & Voice Operations Engineer to join our team. The ideal candidate will have 2–4 years of experience in NOC operations with strong communication skills, a deep understanding of incident management, and a foundational knowledge of voice and messaging technologies. This role involves working in a 24/7 operational environment. Job Title: Network & Voice Operations Engineer Experience: 2 to 4 Years Location: Chennai Shift: 24/7 Rotational Shift (Mandatory) Type: Full-Time Key Responsibilities: Network Operations & Monitoring Monitor network and system alerts in a 24/7 NOC environment. Perform initial triage of incidents and escalate as necessary. Perform health checks and proactive monitoring of network components. Collaborate with cross-functional teams to resolve operational issues. Incident Management Handle and log incidents in ITSM tools. Communicate incident status and resolution details to stakeholders. Ensure adherence to SLAs and follow ITIL best practices. Voice Operations Support VoIP-based communication systems. Troubleshoot and manage issues related to SIP, RTP, and SBC. Analyze call flows and diagnose issues in VoIP environments. Maintain documentation for voice infrastructure and configurations. Optional – Messaging Support (Preferred but Not Mandatory) Basic understanding of SMS/MMS flows. Familiarity with SMSC, SMPP, A2P/P2P message routing. Key Skills & Competencies: Must Have: Hands-on experience in a NOC or Network Operations environment. Strong knowledge of VoIP, SIP, RTP, SBC. Experience with incident management tools and monitoring systems. Excellent verbal and written communication skills. Willingness to work in 24x7 shifts, including nights and weekends. Good to Have (Optional): Knowledge of SMS C, SMPP protocols. Familiarity with SMS/MMS routing and messaging platforms. Qualifications: Bachelor’s degree in Engineering, Computer Science, or related field. Industry certifications (CCNA, CompTIA Network+, etc.) are a plus. Show more Show less

About the Company Looking for Immediate Joiners only About the Role We are seeking a skilled professional with 5 – 8 years of experience to join our team in Chennai. The role requires working in the shift timings of 1:30 PM to 10:30 PM IST. Responsibilities Develop and maintain server-side logic Design and manage scalable APIs and microservices Optimize database queries and manage data pipelines Required Skills Programming Skills: Python and Node JS Unit Testing: Pytest Database: SQL: Mysql or PostGreSQL and NOSQL: Mongo DB Preferred Skills CI/CD AWS Show more Show less

Location: Bangalore Experience: 2 to 4 years Education Qualification: MBA Sales & Marketing / MBA Marketing & Operations Roles and Responsibilities: Manage end-to-end delivery of client programs ensuring timelines, quality, and budget adherence Build and maintain strong client relationships, understanding their business needs and expectations Coordinate cross-functional teams to align project objectives and resolve issues promptly Monitor program performance, prepare reports, and communicate progress to stakeholders Identify opportunities for service improvement and contribute to business development initiatives Required Skills & Desired Skills: MBA graduate with a minimum of 2 to 3 years’ experience in IT/ITES industry. Strong interest in program management and client services Excellent communication, interpersonal, and stakeholder and client management skills Strong organizational and multitasking abilities with a problem-solving mindset Ability to work collaboratively in a fast-paced, agile environment Prior work experience in client-facing roles is an added advantage Follow Us On LinkedIn To Know About Our Latest Job Openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Do you have an MBA Degree with Sales & Marketing specialisation?(Required) Yes No Do you have prior sales experience in IT/ITES industry?(Required) Yes No Do you have experience working in the DES and DIS environments?(Required) Yes No How many years of experience do you have working in IT/ITES Sales?(Required) 0-12 Months 1-2 years more than 2+ years In your past roles, how have you used market intelligence or industry databases to identify potential opportunities or clients?(Required) Yes No Do you have prior experience with opportunities in the GCC region?(Required) Yes No Do you understand how the IT services market works in the GCC region?(Required) Yes No Current Location(Required) Notice Period(Required) Immediate joiner 30-60 days more than 60 days Attach Resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

Senior eCommerce Business Analyst We are seeking a professional with functional expertise in Salesforce Commerce Cloud. The ideal candidate will be someone with a get-it-done attitude and see problems as opportunities to innovate. You will have successfully performed full life cycle business analysis on medium to large projects. You will be working with the scrum team to develop Global solution for Omnichannel eCommerce platform reaching millions of users around the world presence in 30+ markets and support over 15 languages. You will work closely with the business team and international partners to analyze and identify gaps, document, communicate, validate requirements as well as execute roll-out activities. You will bring your business expertise on eCommerce and your functional expertise on Salesforce Commerce Cloud platform to transform the shopping experience for users. RESPONSIBILITIES: Participate in planning and implementing eCommerce solutions for global markets. Lead the analysis and thorough documentation of current and future state business processes that require improvement. Identify opportunities to innovate. Recommend solutions to improve Commerce functionalities, business practices & procedures. Distinguish requests from underlying needs. Evaluate information received, deconstruct high-level information into functional details and translate low-level information into business requirements. Capture use cases, user stories and acceptance criteria for the new requests. Develop UI/UX or other artifacts to facilitate requirement elaborations as needed. Participate in sprint planning & grooming session. Elaborate on requirements and expectations for project team. Produce business flowcharts or other visual aids to communicate changes to the business teams. Check feasibility by comparing functional needs with the Salesforce Commerce Cloud solution and make recommendations to the Product Owner. Configure all aspects of storefronts for the global markets based on their localized requirements. Manage multiple initiatives, priorities, tasks and deadlines in a rapidly changing environment. Partner with SI partners on implementing the solutions and work with cross-cloud teams throughout the organization in supporting Project One initiatives. Assist business team and QA team in designing test cases, validate the features and end-to-end testing. Participate in cross-cloud meetings, eCommerce UAT and roll-out activities. Assist in developing training materials on the Business Manager tool and eCommerce features for the business users and regional support teams. SKILL SET REQUIREMENTS: 8 – 9 years of experience as a Salesforce Business Analyst. 5+ years of Salesforce Commerce Cloud experience with strong knowledge in Business Manager. Passionate about eCommerce challenges and good understanding of Salesforce ecosystem. Go-getter. Team player who is willing to roll up their sleeves and take on additional responsibilities as business needs evolve. Ability to organize, specify and model requirements to ensure they are complete and support global needs. Strong analytical & problem-solving skills. Detailed Oriented. Think strategically and creatively in finding business solution that meet the requirements in the best possible way. Excellent verbal and written communication skills to convey ideas or concepts to a variety of stakeholders. Comfortable presenting business and technical terminology to groups of 5 – 20 individuals. Familiar with JIRA, Confluence or similar tracking and management tools. Experience in eCommerce enterprise deployment. Experience in post deployment support is highly desired. Previous BA experience in Agile scrum teams in multi-cultural environment highly desired. Experience in SQL, CMS, Google analytics is preferred but not necessary. Shift time: 2.30 to 11.30pm IST Location: Chennai/ Bangalore Show more Show less

Job Profile - Network Engineer L1 Location: - Chennai Level: - L1 Engineer Shift : Flexible to work in US timings Job Description: Ø Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Ø Troubleshoot Product, Codes and Configuration issues Ø Ensure consistent customer satisfaction Ø Document all communication with customers in the CRM Ø Interface with international customers Ø Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC Primary Skills: Ø OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level Ø TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism Ø MAC header structure and use of each fields Ø IP header structure and use of each fields Ø ARP – how ARP works in a Layer 2 and Layer 3 communication Ø Mac address table fields and how a switch uses MAC table for switching decisions Ø ARP table and how a switch uses ARP table Ø Routing Table fields and how a Router uses routing table for routing decisions Ø DHCP protocol messages (clear understanding of DORA process) Ø DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) Ø thorough understanding of Broadcast domain and Collision Domain Ø thorough understanding of Unicast, Multicast and Broadcast traffic Ø thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage Ø thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Ø Difference between Routing and Routed protocols Ø Good troubleshooting approach (from Level 1 to 7 of OSI) Show more Show less

Job Title: Pricing Analyst Experience: 3-5 Years Job Location: Bangalore/Chennai Roles and Responsibility: Pricing Analyst uses quantitative and qualitative methods to compute and analyse pricing strategy for new deals / renewals Use variety of statistical modelling methods to prepare reports and show potential impact of various pricing strategies, including their effect on margin and cost and its impact on profitability and sales volume. In this role, Pricing Analyst work closely with sales, pre-sales and marketing personal to develop and challenge competitive pricing strategies. Role demands recommendation of alternative pricing strategies to Sales personal which may benefit company and prospective client as win-win situation. Pricing Analyst modify / develop pricing tool that cater to all requirements of the company to quickly respond to changing market needs. Pricing tools include dynamic pricing that allows the company to quickly adjust prices to enhance sales volume and conversion rates. Role also requires Pricing Analysts to translate complex data into actionable strategies and techniques to drive sales and enhance marketing efforts. Pricing Analyst also prepare reports to share his assumptions and findings. Review of contractual documents (MSA/SOW) and provides insights regarding commercial terms. Review RFP and provides response to commercial queries within SLA set for each response. Show more Show less