Greetings from Movate technologies formerly known as CSS Corp! Technical Chat Support Role @Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title : Technical Voice Process. Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 1 Year of Experience Into Technical Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting US customers via Chat, Email and Voice. 2.Should be capable of handling live chat efficiently and high volumes of calls. 3.Should have hands-on experience in managing high volumes simultaneously. 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excellent Communication Skills both in Verbal and written communication. 2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps. Perks and Benefits: Both ways pick up and drop cab will be provided at the doorstep. If people are relocating from Outstation will get15days of accommodation from the company side. Provident fund Medical Insurance Contact Number : 8148511488
Hi, Good day ! Please find the below job description, Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Position : Engineer L1 - Customer Service Representative Experience : 1 – 4 years Job Location : Chennai Job Responsibilities: Reviewing new orders for accuracy and completeness New order processing on a web-based system Customer enquiry clarifications Maintain service levels and high levels of accuracy Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status. Maintaining a high level of accuracy with respect to all activities. Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems. Qualification: Any Degree Technical skills: Experience entering data using an alphanumeric keyboard and verifying/proofing entered data. Skill in reviewing, proofing and verifying data. Able to learn new concepts quickly. Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver. Knowledge of basic computer operations. Strong organizational skills. Highly motivated in the performance of sometimes repetitive duties with very low room for error. DESIRED PROFILE: Experience entering data using an alphanumeric keyboard and verifying/proofing entered data Skill in reviewing, proofing and verifying data Able to learn new concepts quickly Comfortable working with limited supervision in a fast-paced environment A creative problem-solver Knowledge of basic computer operations Strong organizational skills Highly motivated in the performance of sometimes repetitive duties with very low room for error.. Prior experience with Microsoft Office a plus Prior experience with salesforce.com a plus Diversity, Equality & Inclusion: Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process
Responsible to handle a 15-to-20-member team, Voice and or Non-Voice (International) transactions to the best of customers satisfaction. Drive the team to meet goals on all KRA/KPI and SLAs. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project. Qualification: Any degree Technical skills: Should be a team player Ability to handle a team with individual ownership Should be patient enough to handle any kind of queries. Good understanding of computers. Should have Basic knowledge on computer hardware peripherals, Operation Systems, Excellent Communication Skill. Enthusiasm and strong self-motivation & self-reliance. Time management skills, with a high degree of flexibility at workplace. DESIRED PROFILE: Should be a team player Ability to handle a team with individual ownership Self-driven to motivate the team members Handling Inbound US Calls or Chats. sales exposures must be there Involves resolving technical client queries. Should be patient enough to handle any kind of queries. Good understanding of computers. Should have good knowledge on computer hardware peripherals, Operation Systems, Flair for customer service and technical troubleshooting Excellent Communication Skill. Should be well versed with MSO applications Experience working with google workspace is an added advantage Enthusiasm and strong self-motivation & self-reliance. Building a rapport with customers. Time management skills, with a high degree of flexibility at workplace. Willingness to work in night shifts (Rotational Night Shifts) Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at Movate We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process Role. Perks and Benefits Perks and Benefits Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break) cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office) work Location -ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005 Benefits : Health insurance Leave encashment Life insurance Paid time off Provident Fund Schedule: night shift (rotational)