Business Analyst - Demo Engineering

About Etech Etech is a leading provider of customer engagement solutions and services utilising inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost-effectively acquire new customers and maximise profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3000+ team members operating in 9 Global Centres (6 in the US, 2 in India, and 1 in Jamaica) We are hiring for one of the top Saas-based reputed clients based in the US which is associated with Etech. What is the client software? The client product is a SaaS (Software as a Service) platform to help companies learn about their customers feedback about their products and services. This domain is called CEM (Customer Experience Management). Job Description: As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that, you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilise your knowledge of technology to think of creative solutions on the client platform. The Role: As an Analyst, you will be assigned to multiple projects depending on our needs, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch. RESPONSIBILITIES: Product Implementation: Work with senior team members to carry out customer implementations and program enhancements. Participate in the implementation design, setup, and review processes Identify improvements to our feedback products and processes Utilize Client software knowledge for testing customized software solutions Client Management: Build long-standing customer relationships by improving customer feedback programs Provide support to client meetings by leveraging in-depth Client system capabilities Work with client teams in resolving technical/system-related inquiries Provide quality assurance support when providing features to clients Provide client support when analysing large sets of data Qualification Required: Excellent analytical skills (including Microsoft Excel) and attention to detail Strong written, oral communication and presentation skills Bachelor's / Master's degree in Computer Application (B.Sc. IT, M.Sc. IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.) Experience working on JavaScript, HTML, CSS, and XML. GUI would be an added advantage ETL Experience / MEC Pre-processor building Experience working with customer IT teams for setting up data transfer API calls / SFTP transfers Any experience in working with Audio / Speech / Speech to text (in or outside Medallia) Implementation experience (not just servicing), if you have Medallia experience Customer facing Experience Preferred Candidates: Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate teamwork in remote settings will be preferred.