Client Support Associate

Join us as a Client Support Associate at Etech!

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting
• Respond to support requests via email tickets and phone calls
• Conduct live training sessions and assist with product reconfiguration as needed
• Coordinate delivery of various support services, including data migrations and system updates
• Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions
• Ensure a smooth and satisfying client experience through proactive communication and problem-solving
• Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery
• Gather client feedback and share insights to help optimize our support processes and product offerings

What We Expect You To Have:

• 1-3 years experience in a technical support function
• SaaS environment and experience is highly preferred
• Confident working in the Pacific Time Zone is highly preferred
• Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)
• Bachelor's degree or commensurate combination of education and experience
• Ability to analyze and troubleshoot in order to resolve problems quickly and cost-effectively
• Ability to communicate clearly with team members and clients
• Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
• Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively
• High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
• Self-starter with solid organizational and planning skills
• Proficiency in Excel fundamentals is a plus
• Accounting & Audit knowledge is a plus
• Open-minded and willing to learn

Apply now and be part of our journey!