4193 Zendesk Jobs - Page 25

Hiring for Position : Customer Experience Agent, Email Process Department : Customer Experience Location : Bangalore. Fresh Graduates and Career Come-backs are eligible to apply Excellent written and spoken English Experience is Sales is good to have. Good to have some experience handling UK & US customers This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process. Working Hours - 9 hours shift with 1 hour break Day Shift - 11:00 AM to 08:00 PM Working days - 5 days a week of the 7 days in the week Offered CTC - Rs.3.25 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable) Responsibilities First point of contact for our professionals & customers Be...

Role : Customer Experience Agent (Week-end Work Only) Location : MG Road, Bangalore Join our global team as a Customer Experience Agent! Deliver exceptional service to clients across multiple regions, with growth opportunities, competitive benefits, and a dynamic work environment! Overview : We are looking for a highly motivated and skilled Customer Experience Agents to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, the US and Global Emails. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles & Responsibilit...

Signalmash Position Overview We're seeking a versatile Support & Product Manager to own the Signalmash product experience from end to end. This hybrid role combines product management, technical documentation, customer support, and hands-on problem-solving to ensure our CPaaS platform delivers exceptional value to customers. Key Responsibilities Product Ownership Own all Signalmash products and services with primary focus on CPaaS UI and API Drive product strategy and roadmap in collaboration with engineering and leadership Monitor product performance, user feedback, and market trends to inform product decisions Prioritize features and improvements based on customer needs and business impact...

Industry & Sector A fast-paced Business Process Outsourcing (BPO) and Contact Center environment delivering customer support, back?office processing, and voice/non?voice services for global clients. We focus on process excellence, SLA adherence, and continuous performance improvement. Primary Title: BPO Process Trainer (On?site) Location: India About The Opportunity We are hiring a proactive Process Trainer to design and deliver high-impact training for new hires and ongoing upskilling programs across voice and non?voice processes. You will own curriculum delivery, standard operating procedure (SOP) rollout, competency assessments, and frontline coaching to drive quality and productivity acr...

Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun where everyone can succeed. Join us to transform the way the world works. Job Description Hiring Team Description: LinkedIn is looking for a Knowledge & AI Enablement Lead, within LinkedIn's Productivity E...

Fully Remote We're seeking a motivated and relationship-driven Customer Success Manager to ensure our customers achieve maximum value from our products and services. As a key member of the post-sales team, you'll help clients succeed by driving adoption, retention, and satisfaction turning customers into loyal advocates. Key Responsibilities Build and maintain strong, long-term relationships with customers Onboard new clients and guide them through setup, training, and best practices Serve as the main point of contact for customer inquiries and escalations Monitor account health, usage, and engagement metrics to identify risks and growth opportunities Proactively manage renewals, upsells, an...

Partner Support Associate is responsible for handling incoming calls from clients customers. This position provides customer service support and resolution of routine questions related to client's services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. . Duties/Responsibilities Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effective...

Job Description Location: Bangalore Description Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize and maintain their use of Zendesk products as their own businesses grow and evolve. We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality. Configuration Specialists are responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers. You will analyze current state configurations to recommend optimizations, ...

About the Role: We are looking for a Customer Service Executive who will be the first point of contact for our customers. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve queries effectively through phone, email, or chat support. Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, or chat. Provide accurate information about products, services, or policies. Resolve customer complaints and ensure customer satisfaction. Maintain detailed records of customer interactions in the CRM system. Coordinate with internal teams to resolve escalations or complex queries. Follow up on pending issues ...

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove,...

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: • Own and manage Level 2/3 customer escalations received via email, social media, or callcenter• Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance)for swift resolution• Maintain TAT and quality SLAs for escalated tickets• Provide clear, empathetic, and professional communication to customers throughout ther...

Job Summary - Operations Manager ​The Operations Manager will be responsible for overseeing the daily operational activities, with a strong emphasis on managing the After-Sales Support team, optimizing processes, and utilizing data analysis to drive efficiency and customer satisfaction. The ideal candidate is a proactive leader with exceptional team management skills and advanced proficiency in Excel for reporting and process modelling. ​ Key Responsibilities ​ 1. Team Management & Leadership (Team Handling) · Lead, mentor, and motivate the After-Sales Support team to meet and exceed performance metrics and service level agreements (SLAs). · ​Conduct regular one-on-one coaching, performance ...

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about ...

Industry & Sector A fast-paced Business Process Outsourcing (BPO) and Contact Center environment delivering customer support, back‑office processing, and voice/non‑voice services for global clients. We focus on process excellence, SLA adherence, and continuous performance improvement. Primary Title: BPO Process Trainer (On‑site) — Location: India About The Opportunity We are hiring a proactive Process Trainer to design and deliver high-impact training for new hires and ongoing upskilling programs across voice and non‑voice processes. You will own curriculum delivery, standard operating procedure (SOP) rollout, competency assessments, and frontline coaching to drive quality and productivity a...

As a Query Resolution Specialist at Tesco, your role involves ensuring that queries and issues are understood correctly the first time around, leading to accurate resolutions that adequately address the query or issue. You will also be responsible for conducting quality checks on tickets resolved and responses provided by team members. Additionally, you will be tasked with identifying high-risk suppliers based on the number of queries raised, understanding process gaps, and proposing solutions with better controls. It will be your accountability to confirm the balance with suppliers periodically to ensure reconciliation of both Tesco and Supplier accounts, while also identifying opportunitie...

As a Level 2 Support Engineer, your role will involve providing support to customers via phone, email, and case portal. You will be responsible for ensuring timely resolution within defined SLAs and escalating critical issues when necessary. Additionally, you will provide support for firewall devices by handling tasks such as setup, upgrades, policy configuration, and troubleshooting. Your key responsibilities will include: - Providing L2 support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. - Assisting with the configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. - Analysing traffic logs, system health alerts, and...

Job Summary: We are seeking a knowledgeable and customer-oriented IT Desktop Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Key Responsibilities: Provide first-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. Install, configure, and troubleshoot desktop systems, laptops, printers, scanners, mobile devices, and other hardware. Maintain and support operating systems (e.g., ...

Position - Senior Project Manager Note : This role is of a Senior Implementation Project Manager and it is a client facing role to drive/led customer success worldwide which requires to visit client offices frequently. Job Objective - The Project Manager's role is to facilitate the successful implementation of the JiBe software for shipping companies and improving their productivity, efficiency, and safety standards, while reducing costs. All that while complying with JiBe company policies regulated by International Shipping and flag regulations. JiBe ERP Strives for Streamlining of processes and providing, competitive software packages to clients by creating pre-defined workflows that optim...

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every mon...

Company Description Karya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its process-oriented approach. Customer Support: Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product. Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution. Collaborate with the development team to escalate and re...

Role Overview: As the Customer Relationship Executive at Kimirica Hunter International, you will be responsible for overseeing all customer support operations, developing and implementing strategies to enhance the customer journey, and ensuring a seamless and delightful experience for every interaction. You will lead a team of customer service representatives, maintain a high level of customer satisfaction, and act as the voice of the customer within the organization. Key Responsibilities: 1. Customer Support Operations: - Manage and oversee day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, and phone). - Develop and implement SOPs to stream...

Experience:3-5 Years Location: Bangalore Work Mode: Hybrid Job Type: Fulltime About The Role We are seeking a Product Support Lead to establish and manage our product support function. This is a mid-level, hands-on role for someone with strong operational support experience, who can handle client-facing issues while building the foundation for a scalable support team. Initially an individual contributor role, the Product Support Lead will grow into managing a small team (24 support engineers/agents). The role requires ensuring timely issue resolution, meeting SLAs, and delivering exceptional customer experience through structured processes and clear communication. Responsibilities Operationa...

Toast is driven by building the restaurant platform that assists restaurants in adapting, gaining control, and returning to what they do best: building the businesses they love. As a Manager for Toast's Account Recovery team, your role is pivotal in supporting the productivity, compliance, and overall success of this specialized Care function. This team is responsible for securely helping customers regain access to their accounts, including MFA resets, MFA disables, and email address changes, while upholding strict security protocols and delivering a seamless customer experience. About this roll* (Responsibilities) Manage, coach, and performance-monitor a team of Account Recovery Agents, ens...

Location: Ahmedabad, India (On-site / Hybrid) Experience: 2+ Years Department: Operations | Quality Assurance | Content Review Employment Type: Full-Time About the Role We are looking for a Content Moderator to ensure that digital service listings, profiles, and agencies meet high-quality standards before publication. This role involves evaluating freelancers skills, validating their information, and ensuring that all submitted content aligns with the platform's predefined guidelines and brand integrity. The ideal candidate has a sharp eye for detail, analytical thinking, and experience moderating user-generated content or vetting creative professionals. Key Responsibilities 1. Vetting & Eva...

Responsible Areas: Review daily backorder reports and send RFQs to suppliers via Zendesk, documenting all activity in NetSuite. Monitor purchasing tickets in Zendesk and alert buyers to updates that need attention. Record supplier updates for POs and RFQs in Netsuite to maintain accurate records. Track late orders and material status, keeping logs up to date for team visibility. Maintain accurate dates and updates on Zendesk tickets, ensuring timely follow-up and visibility for the purchasing team. Track RFQs and open order acknowledgments, following up with suppliers on overdue responses or confirmations to ensure timely progress. Organize and maintain supplier information and documentation...