1628 Zendesk Jobs - Page 25

Responsibilities About the Team As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience. This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users. Responsibilities - Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries. - Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users. - Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform. - Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring. - Escalate risky issues to responsible teams in a timely way and follow up the whole process. - Conduct initial triage and fact identification. Qualifications Minimum Qualifications - Proficient in both written and verbal English communication. - Demonstrated ability in problem-solving and root cause analysis. - Strong attention to detail when handling customer inquiries via chat and email. - Experience using ticketing systems or customer service platforms (e.g., Zendesk, Freshdesk, Salesforce). - Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA. - Ability to prioritize tasks in a fast-paced environment with a strong focus on customer satisfaction. Preferred Qualifications - 1 years of experience in a customer service or support role, preferably in a digital or tech environment. - Familiarity with CRM tools and escalation processes. - Track record of resolving complex customer issues with minimal supervision. - Experience working in a KPI-driven environment with a focus on continuous improvement. - Strong interpersonal skills and the ability to work collaboratively across teams. About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​ Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​ As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ Diversity & Inclusion​ ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Trust & Safety at ByteDance ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​ We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​

Location: On-site Company: EaseToLearn Job Type: Full-Time Salary - upto 25k About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Responsibilities: Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.). Resolve queries and issues related to product usage, login/access, reporting, and technical glitches. Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns. Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required). Monitor client activity and usage to proactively address engagement and adoption issues. Maintain clear documentation of client interactions using CRM and support tools. Share feedback from clients with the product and tech team for improvements. Requirements: Bachelor’s degree in any field. 1 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS. Strong communication skills (written and verbal). Patience, empathy, and a customer-first mindset. Ability to multitask and prioritize client needs. Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus. Willingness to travel occasionally for client visits, if required. What We Offer: Opportunity to work in a high-growth, purpose-driven sector. A collaborative and energetic team environment. Clear growth and upskilling opportunities. Competitive salary and performance incentives. If you’re someone who enjoys solving problems, building relationships, and creating impact in the education space—apply now! Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: B2B sales: 1 year (Preferred) Language: English (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person Speak with the employer +91 7011552145

Role: We are looking for a highly motivated Support Operations Manager to oversee our growing support function and ensure seamless operations for our B2B SaaS platform. In this role, you will lead and mentor a team of Customer and Technical Support Specialists, drive process improvements, and act as the escalation point for complex technical issues. Your work will directly impact customer satisfaction, retention, and the overall success of WizCommerces support delivery. Responsibilities: Team Leadership and Operations Management: Supervise, mentor, and coach a team of Customer and Technical Support Specialists. Monitor team performance through KPIs (e.g., response time, resolution time, CSAT). Set goals, conduct regular one-on-ones, and support career development. Drive hiring, onboarding, and training of new support team members. Customer Support Oversight: Oversee the resolution of high-impact or escalated customer issues. Maintain a high level of customer satisfaction by ensuring timely and quality responses. Continuously assess team workloads and adjust resource allocations to ensure optimal coverage. Process Improvement and Strategy: Develop and implement support processes, SLAs, and quality assurance measures. Identify patterns in support tickets and collaborate with product/engineering to mitigate recurring issues. Lead initiatives to improve ticket deflection through documentation, self-service resources, and product enhancements. Cross-functional Collaboration: Act as the voice of the customer internally by sharing feedback with Product, Engineering, and Customer Success teams. Work closely with QA and Product teams during feature rollouts or product updates. Participate in product roadmap discussions and influence support-related enhancements. Tools, Reporting, and Documentation: Maintain and optimize support systems (Hubspot, JIRA, etc.). Generate and share regular reports on support metrics with leadership. Ensure the creation and maintenance of internal and external knowledge bases. Qualifications and Skills: Experience: 4+ years in a technical support role, with at least 2 years managing or leading a support team in a B2B SaaS environment. Technical Skills: Hands-on experience with troubleshooting web-based applications, APIs, and cloud platforms. Leadership: Proven ability to lead high-performing support teams and handle escalations under pressure. Customer Orientation: Strong customer-first mindset with excellent problem-solving skills and empathy. Communication: Exceptional verbal and written communication skills. Tools: Proficiency with support tools such as Hubspot, JIRA, Zendesk, or similar platforms. Analytical Mindset: Ability to use data to identify trends, measure success, and drive decisions. Preferred Qualifications: Experience supporting enterprise-level B2B clients. Familiarity with wholesale, distribution, or e-commerce platforms. Exposure to working in the US/EST time zones or supporting global customers. Benefits: Opportunity to work with a fast-growing B2B SaaS company making a tangible impact in the wholesale and distribution space. Collaborative and inclusive work environment. Competitive salary and benefits package. Opportunities for growth and professional development.

Passionate about the world of video games? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Do you love games and want to help others enjoy them too? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛 What you will do: Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written) is a must Experience in gaming support Strong knowledge of role-playing games (RPGs), mobile games, or streaming platforms Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus: Experience in technical support Experience with Zendesk or other CRM systems Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, India, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial a for them. For more information, visit https://www.onereal.com/ Work Schedule: 5:30PM - 2:30AM IST Job Summary: We’re seeking an experienced Automation Engineer to identify manual, repetitive processes across Real and replace them with scalable, reliable automations. By deploying no‑code platforms, custom scripts, and AI/LLM capabilities, you’ll free our teams to focus on higher‑value work that drives agent success. You’ll partner with stakeholders to understand workflows, implement solutions, and champion continuous improvement. Duties & Responsibilities Audit cross‑functional workflows, surface high‑impact automation targets, and prioritize them Build and maintain system-to-system automations using modern no-code and low-code platforms Develop custom scripts and browser-based automations for edge cases where prebuilt tools fall short Collaborate with cross-functional stakeholders to gather requirements and implement solutions that address real operational pain points Document workflows clearly and create internal guides that help cross-functional teams understand and adopt automated processes Monitor automations for performance and reliability, troubleshoot issues, and optimize over time Stay current with emerging tools, AI capabilities, and platform updates to continuously evolve automation strategy and tooling Required Skills & Abilities: Hands-on experience with one or more automation platforms (e.g. Pipedream, UiPath, n8n or equivalent. Proficiency in a scripting language (Python, NodeJS in addition to HTML) to build custom automations and work with APIs Integrate apps via RESTful APIs and webhooks, handling endpoints, HTTP methods, headers/params, JSON payloads, and status‑code logic Experience building internal tools and backend workflows using low-code platforms that support custom APIs, data modeling, and user interface components for operations teams Experience building or supporting automated workflows that interact with Zendesk via API, webhooks, and custom event handling Effective communicator who can collaborate with non-technical stakeholders and translate business needs into automation logic Ability to manage multiple automation projects, prioritize work, and deliver results independently Demonstrates precision in testing and validating workflows, and approaches unfamiliar problems with curiosity, creativity, and a self-directed mindset Education and Experience: BA/BS in Computer Science, Engineering, Information Systems or equivalent hands-on experience 4 - 8 years in roles focused on workflow optimization, internal tooling, or systems integration, ideally in a customer support context Experience working with AI and LLM-based solutions, including platforms like OpenAI (GPT), Anthropic (Claude), and models such as Gemini or LLaMA, to enable intelligent automation and enhance business workflows is a strong plus Proven track record of improving operational processes through technology, with clear examples of how your work reduced manual effort or increased efficiency Must-Have : Ability to truly encompass our Company Core Values Work Hard. Be Kind “We” are bigger than “me” Tech x Humanity Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Location: Onsite Company: EaseToLearn Job Type: Full-Time Salary- Upto 25K About the Company: EaseToLearn is a fast-growing EdTech platform delivering innovative solutions to institutions, coaching centers, and enterprises. We’re on a mission to make learning personalized, efficient, and impactful. As part of our growth, we’re hiring a Customer Support Executive – B2B to manage and support our institutional clients and partners. Role Overview: You will be responsible for providing prompt, professional, and solution-oriented support to our B2B clients. You’ll act as a bridge between internal teams and client institutions to ensure smooth platform usage, training, and satisfaction. Key Responsibilities: Serve as the primary point of contact for institutional clients (schools, coaching centers, colleges, etc.). Resolve queries and issues related to product usage, login/access, reporting, and technical glitches. Coordinate with internal teams (tech, product, content) to ensure timely resolution of client concerns. Provide platform training and onboarding to new institutional users via virtual meetings or in-person visits (if required). Monitor client activity and usage to proactively address engagement and adoption issues. Maintain clear documentation of client interactions using CRM and support tools. Share feedback from clients with the product and tech team for improvements. Requirements: Bachelor’s degree in any field. 1 years of experience in customer support, client servicing, or B2B coordination—preferably in EdTech or SaaS. Strong communication skills (written and verbal). Patience, empathy, and a customer-first mindset. Ability to multitask and prioritize client needs. Familiarity with support tools like Freshdesk, Zendesk, or CRMs is a plus. Willingness to travel occasionally for client visits, if required. What We Offer: Opportunity to work in a high-growth, purpose-driven sector. A collaborative and energetic team environment. Clear growth and upskilling opportunities. Competitive salary and performance incentives. If you’re someone who enjoys solving problems, building relationships, and creating impact in the education space—apply now! Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: B2B sales: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 7011552145

Cortex is hiring for Lead contact centre operations Exp level- 8-10 Yrs Shift Timings:12:30pm -9:30 pm Chennai(WFO) What We Are Looking For Strong Experience with Zendesk or similar platforms Proficient in customer service data analysis Proven Experience leading a team Skilled in dashboard /report creation (Excel /MS Office ) Experience with process mapping and optimization Strong communication Skills Familiarity with agile tools like JIRA or confluence ;scrum and SAFe Understanding of contact centre KPIs(FRT,CSAT,AHT , resolution Rate) Roles And Responsibities Manage day to day operations of the contact centre ,supervising agents to ensure KPI’s and SLAs are met Handle escalated complaints and provide effective resolutions Develop strategies to enhance productivity , quality and customer satisfaction Gather and translate business requirements into reports or system configurations Bild and maintain dashboards , reports and documentations. Apply soon by clicking ''Easy apply '' option and upload your updated resume to us. This Job Is Posted By Aishwarya.K Business HR - Day recruitment Ph.no: 91 7358049679 Cortex Consultants LLC (US) | Cortex Consulting Pvt Ltd (India) | Tcell (Canada) US | India | Canada www.cortexconsultants.com “The secret of getting ahead is getting started.”

Key Responsibilities: Respond to customer queries via email and chat in a timely and professional manner. Provide accurate information regarding products, services, orders, billing, or technical issues. Resolve complaints and follow up with customers as required. Maintain a high level of accuracy and attention to detail while entering data. Adhere to customer service and quality standards. Escalate unresolved or complex queries to the relevant department or supervisor. Maintain records of interactions in the CRM or support system. Eligibility & Requirements: Qualification: 12th pass or any graduate. Freshers are welcome; prior experience in BPO/email/chat support is a plus. Excellent written communication skills in English. Typing speed of at least 3035 words per minute with good accuracy. Basic computer knowledge and familiarity with MS Office or Google Workspace. Ability to multitask and work in a team environment. Willingness to work in a fixed day shift (e.g., 9 AM 6 PM or 10 AM 7 PM). Preferred Skills: Prior experience in e-commerce, banking, or technical chat/email support. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or Salesforce. Strong problem-solving and decision-making skills. Customer-first mindset with a calm and professional attitude.

Where you'll be doing Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. Logistics Compensation: Competitive! Joining: ASAP! Location: Noida Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility 🦅 Entrepreneurial Team 💪 Exponential Growth 📈 Healthcare (Physical & Mental Wellness) 😌 Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

About Us BeatRoute is the world's only Goal-Driven AI platform for retail sales and distribution. It is an enterprise-grade, scalable platform that uses a unique Goal-Driven AI to deliver measurable business impact for brands in their retail sales and distribution channels. Worldwide, retail and distribution businesses, such as FMCG, consumer goods, and building materials face the difficult choice of implementing risky and costly development projects on development platforms. We are solving this global problem with our ready-to-deploy enterprise SaaS AI solution. We are looking for a proactive and experienced Level 3 Customer Software Support Engineer who will serve as the technical backbone of our customer support function. This role is responsible for diagnosing and resolving complex issues related to our SaaS product, collaborating with engineering teams, and ensuring high customer satisfaction through timely, accurate, and empathetic support. Key Responsibilities • Act as the final escalation point for support issues related to our SaaS platform. • Troubleshoot and debug issues involving APIs, integrations, and backend systems. • Analyze logs, trace errors, and identify root causes of complex technical problems. • Work with tools like Jira, Freshdesk (or similar ticketing systems), and internal dashboards. • Write clear internal documentation for recurring issues and create knowledge base articles. • Use Excel (VLOOKUP, COUNTIF, SUMIF, Pivot Tables, etc.) to analyze and interpret customer data. • Coordinate with Product and Engineering teams to escalate bugs or feature requests. • Ensure SLAs are met and customer issues are resolved with urgency and accountability. • Be customer-obsessed: understand the impact of issues from the customer's perspective and act with empathy. • Communicate technical solutions to both technical and non- technical audiences. Must-Have Skills • Strong experience in API debugging using tools like Postman, Swagger, or Curl. • Experience in a SaaS environment, especially handling production-level support tickets. • Familiarity with Jira and working in agile development environments. • Proficiency with Freshdesk, Zendesk, or similar customer ticketing systems. • Solid understanding of Excel functions for data analysis. • Excellent problem-solving and troubleshooting skills. • Strong verbal and written communication skills. • Ability to multi-task and prioritize in a fast-paced environment. Nice-to-Have Skills • Knowledge of basic SQL queries for troubleshooting data issues. • Experience with log analysis tools • Experience in working with cross-functional teams (Engineering, QA, Product, etc.). Key Traits • Highly accountable and ownership-driven – takes responsibility to see issues through to resolution. • Intuitive ability to sense urgency and act swiftly to de-escalate customer frustrations. • A natural problem solver who can work independently and within a team. • Willing to go the extra mile to deliver outstanding customer service. • Detail-oriented and process-driven, with a passion for improving support workflows. Education & Experience • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. • 3+ years of experience in a similar technical support role, preferably in a SaaS company.

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Backend Software Engineer you will be responsible for developing a state-of-the-art SaaS solution that enables enterprises to govern and protect their sensitive data. You will contribute to performance engineering efforts and ensure low-latency and high-throughput transactions at scale. You will participate and be responsible for enforcing best practices in software quality, security, testing and documentation. We know great software engineers come from diverse backgrounds so no single individual may have all the desired skills on day one. But if you are the kind of software engineer who would have loved to engineer solutions for Stripe or Twilio API's, or the Slack or Zendesk app, or the Snowflake or MongoDB platform - we want to talk to you. You Have 5+ years building SDKs, libraries, or developer tools. Proficient in one or more programming languages like Go (preferred), Java, C, C++, Python Experience in performance engineering: developing high-throughput, low-latency systems Experience designing SDKs that wrap RESTful or gRPC APIs. Experience working with OpenAPI / Swagger specs to auto-generate SDKs or improve maintainability. Experience with API gateway platforms and observability tools. Experience in performance engineering: developing high-throughput, low-latency systems Deep understanding of algorithms, data structures, scalability, and distributed systems Privacy, authorization/authentication engineering is a huge plus Experience with continuous integration, writing testable code, and test-driven development Understanding of distributed systems and multi-threading/concurrency concepts. Proven track record of delivering cloud-native distributed SaaS platforms at scale, and with a meaningful adoption Traits such as being a fast learner, adaptable to changing landscape and most importantly a strong believer in being hands-on Understanding of Infra and cloud knowledge is a huge bonus You Will Design, implement, and maintain robust and idiomatic SDKs for backend languages (Go is preferred) Establish strategies for SDK version control, backward compatibility, and changelog management.. Write clean, modular, and testable code—optimised for both readability and performance. Responsible for designing and developing Privacy APIs and backend infrastructure to support large-scale data and privacy workflows Contribute to performance engineering efforts and ensure low-latency and high-throughput transactions at scale Participate in building and implementing effective test strategies and developing software with high-agility and zero downtime Collaborate with security and privacy engineers to deliver state-of-the-art privacy solutions Benefits Work from home expense Excellent Health Insurance Options Very generous PTO Flexible Hours Generous Equity At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.

Overview Reporting to the IT Infrastructure Manager, the primary focus of the role is on closing 1st line IT service tickets from colleagues in India and KOSEAI but will also support other time zones as time and needs dictate. The role principally focuses on IT Infrastructure-related tickets, working closely with a colleague in Delhi who focuses on application-related tickets (such as SAP B1). This role is part of our company-wide IT team, so will contribute to supporting and delivering global IT initiatives and projects. Close collaboration with IT colleagues in HQ and the India/KOSEAI region in particular will be essential. The role will work within the IT team to develop company-wide standards and processes that meet or exceed internal customer expectations. Duties And Responsibilities Fulfilment of service requests and incidents in a timely manner, particularly those relating to the team based in India and wider KOSEAI region Work closely with end-users, Business Analysts, and the wider Applications/Infrastructure teams to troubleshoot and resolve issues related to IT infrastructure Provide 1st and 2nd line infrastructure support for core services aligned to agreed service levels and working practices Managing the full lifecycle of user accounts, from creation to deactivation, including licensing assignments, group membership modifications, and access control, using Active Directory and Microsoft Entra ID Managing device deployment, security, and lifecycle using Microsoft Intune and Windows Autopilot, including zero-touch enrolment Adhering to pre-defined service management processes while addressing incidents Setup of laptops, mobile phones, printers and other devices for new starters and colleagues. Liaise with Infrastructure vendors and other IT personnel for problem resolution. Troubleshoot system issues providing resolution to business application issues providing updates as and when required. Work as part of the IT global operations team, taking open issues from the US-based team at start of India-working day, passing over issues to HQ at end local working day Be flexible to address other incidents and requests from the global IT queue Maintain company data standards and identify and implement procedures in areas where improvement in control is required. Recommend localized equipment and infrastructure changes or upgrades as required Potential for limited travel to other territories such as Singapore, China, Korea and United Kingdom. Essential Skills And Experience 3-5 years' experience with IP networking, managed switches, wireless access points, and firewall technologies would be highly advantageous for this position. Windows 10/11 configuration and support. A solid understanding of the Microsoft Suite, including Microsoft 365, covering essential applications like Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint Ability to resolve complex functional and configuration issues within SLAs. Ability to clearly communicate technical information to non-technical staff. Ability to collaborate well working with different teams to manage and resolve issues. Ability to create and maintain clear and accurate system records and documentation. ITSM/ITIL Service desk experience Desirable Skills And Experience Zendesk Vendor management, asset control, inventory tracking and lifecycle management of IT assets Experience working in a matrixed organization/environment Excellent organisational skills, including the ability to manage multiple workstreams and initiatives

Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations. The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes. Apply exclusively at getonbrd.com. Role and Responsibilities Configure and customize Zendesk or Zoho Desk platforms to meet client requirements. Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations. Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication. Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations. Provide ongoing support and adjustments based on user feedback and evolving requirements. Document configurations, processes, and best practices to maintain a knowledge base for the team. Required Skills And Experience We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential. Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical. Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes. Desirable Skills And Qualifications Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial. Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile. Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable. Benefits and Work Environment We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains. Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements. Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities. Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent. Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction. GETONBRD Job ID: 54622 Remote work policy Locally remote only Position is 100% remote, but candidates must reside in South America, Honduras, El Salvador, Guatemala, Costa Rica, Mexico or Dominican Republic.

Fulltime & Onsite role @ Coimbatore / Chennai or willing to relocate We are seeking a proactive and detail-oriented IT Administrator to join our fast- paced software tech company. The ideal candidate will manage all aspects of IT infrastructure, user onboarding/offboarding, and system maintenance, while also handling advanced responsibilities spanning domain management, cloud services, security, billing systems, and DevOps support. This is a highly cross-functional role that works closely with Engineering, HR, and Finance teams to ensure seamless IT operations and system integrity. Ability to write simple script and automate the activities listed below over time. Responsibilities User & Access Management Onboard/off board users across systems such as Google Workspace, Microsoft 365 (incl. CoPilot), 1Password, RingCentral, and Slack and other internal tools. Coordinate with HR to provision access, schedule Teams/Zoom calls, and manage device setups via Apple Business Manager. Systems & Infrastructure Operations Administer Google Cloud Platform (GCP) and Datadog for infrastructure performance, logging, and alerting (e.g., concurrent request monitoring). Register and manage domains, DNS, SSL, and security settings via Cloudflare and Microsoft 365. Write and maintain scripts for monitoring, alerting, and automation tasks. Security & Compliance Enforce security protocols including 2FA, phishing prevention, and device compliance. Maintain access hygiene by removing unauthorized/non-corporate accounts in GCP, Datadog, and other tools. Consolidate domains under one platform and establish domain reputation tracking. Tooling & Software Oversight Support, configure, and manage various SaaS platforms including Notion, Zoom, Looker Studio, Figma, Atlassian, Adobe, GitHub, Lucid, MUI, Balsamiq, and TechGH. Troubleshoot sync issues (e.g., Apple Business Manager errors) and maintain license validity (e.g., Datadog, LogRocket). Finance, Billing & Vendor Management Assist in cost reviews and reporting (e.g., GCP, DD, RingCentral, LogRocket). Calculate R&D spend across payroll, contractors, and services. Manage and audit vendor platforms including QuickBooks, Bill, ZenDesk, and Atlas Cloud. Project Support Deploy phone numbers for SMS apps via RingCentral and configure supporting infrastructure (e.g., Webflow, Path). Conduct security tests (e.g., bot detection with Cloudflare) and follow up on roadmap items (e.g., Google Account Manager coordination). (Nice to have for IT Admin, not necessary) Manage Deployment pipelines via GitHub Actions. Manage releases and rollbacks if necessary. Build robust CI/CD processes for the Engineering team. Basic Qualifications: Bachelor's or Associate degree in Computer Science, Information Technology, or related field. 3+ years of experience in IT administration within a tech or SaaS company. Proficiency with Google Workspace, domain/DNS management tools (e.g., Cloudflare). Experience managing cloud environments (especially GCP) and SaaS billing platforms. Familiarity with Datadog, scripting (Python, Bash), and common DevOps tools. Excellent troubleshooting and problem-solving skills. Strong organizational and time management skills. Preferred Qualifications: Experience in a high-growth startup environment. Understanding of security practices, phishing mitigation, and domain reputation. Familiarity with tools like Webflow and RingCentral. Experience with Apple Business Manager and related ecosystem tools. Strong financial awareness related to cloud service usage and costs Capable of cross-functional coordination with HR, Finance, and Engineering teams. Client's Values & Competencies Self-Starter – You take initiative and solve problems before they become problems. Curious & Analytical – You ask why, dig deep into data, and experiment to learn what works. Efficiency-Oriented – Fast, focused, and action-driven. Relationship-Focused – You build trust and deliver value. Organized Multitasker – You thrive in fast-paced, high-velocity environments. Strategic Communicator – You translate performance into insight and insight into action.

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you! What You’ll Do Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds. Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values. Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience. Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention. Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience. Share insights and trends with the internal team to continually improve the customer experience and brand representation. What We’re Looking For 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach. Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service. Strong organizational skills and attention to detail. Comfortable working remotely and independently in a fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based raises. Paid time off to relax and recharge. HMO health coverage or health stipend to support your well-being. Performance and recognition bonuses to celebrate your contributions. 100% permanent work-from-home setup — skip the commute! A supportive, friendly team culture with real opportunities for career growth. When applying, kindly include the application code BCS — it helps us review your application faster! Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you! What You’ll Do Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds. Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values. Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience. Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention. Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience. Share insights and trends with the internal team to continually improve the customer experience and brand representation. What We’re Looking For 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach. Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service. Strong organizational skills and attention to detail. Comfortable working remotely and independently in a fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based raises. Paid time off to relax and recharge. HMO health coverage or health stipend to support your well-being. Performance and recognition bonuses to celebrate your contributions. 100% permanent work-from-home setup — skip the commute! A supportive, friendly team culture with real opportunities for career growth. When applying, kindly include the application code BCS — it helps us review your application faster! Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!

Job Title : Customer Service L1 Support Engineer Department : Application Support Location : Mumbai Reports to : Global Application Support Manager Experience Required : 2-5 years Employment Type : Full-time Job Summary: We are looking for a proactive and detail-oriented L1 Support Engineer to join our customer service team. You will be the first point of contact for our customers, responsible for handling incoming queries, resolving basic technical issues, and escalating unresolved problems to L2/L3 support. Role & responsibilities :- Act as the first line of contact for customers via phone, email, chat, or ticketing system. Diagnose and troubleshoot basic technical issues, guiding customers through step-by-step solutions. Provide timely and accurate responses to customer queries. Escalate complex problems to higher-level support engineers (L2/L3). Log all interactions, incidents, and resolutions in the support system. Monitor system alerts and respond to critical incidents within defined SLAs. Collaborate with internal teams to ensure customer satisfaction. Follow standard procedures for proper escalation of unresolved issues. Maintain a high level of professionalism and empathy in all interactions. Contribute to the creation and maintenance of knowledge base articles. Preferred candidate profile : Bachelors degree in computer science, Engineering, or equivalent experience. 25 years of experience in a technical support/customer service role. Basic knowledge of operating systems (Windows/Linux), networking fundamentals, and troubleshooting techniques. Familiarity with support tools like Zendesk, Freshdesk, Jira, ServiceNow, or similar. Excellent verbal and written communication skills. Ability to work in shifts and under pressure. Strong problem-solving skills and attention to detail. Willingness to learn and grow in a fast-paced environment. Good to Have: Experience with ITIL processes and ticketing systems. Certifications such as ITIL Foundation, or Microsoft Certified: Azure Fundamentals or AWS Knowledge of cloud platforms, SaaS products, or CRM tools. Shift & Work Environment: Rotational shifts (24x7 support model). In-Office and On-site depending on business needs

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you! What You’ll Do Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds. Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values. Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience. Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention. Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience. Share insights and trends with the internal team to continually improve the customer experience and brand representation. What We’re Looking For 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach. Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service. Strong organizational skills and attention to detail. Comfortable working remotely and independently in a fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based raises. Paid time off to relax and recharge. HMO health coverage or health stipend to support your well-being. Performance and recognition bonuses to celebrate your contributions. 100% permanent work-from-home setup — skip the commute! A supportive, friendly team culture with real opportunities for career growth. When applying, kindly include the application code BCS — it helps us review your application faster! Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you! What You’ll Do Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds. Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values. Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience. Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention. Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience. Share insights and trends with the internal team to continually improve the customer experience and brand representation. What We’re Looking For 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement. Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach. Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus. Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service. Strong organizational skills and attention to detail. Comfortable working remotely and independently in a fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based raises. Paid time off to relax and recharge. HMO health coverage or health stipend to support your well-being. Performance and recognition bonuses to celebrate your contributions. 100% permanent work-from-home setup — skip the commute! A supportive, friendly team culture with real opportunities for career growth. When applying, kindly include the application code BCS — it helps us review your application faster! Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking a driven and technically minded Application Engineer , Injection Molding to join our team. In this role, you'll be a critical link between our customers, sales team, and engineering efforts, supporting a diverse range of industries including aerospace, defense, commercial, automotive, industrial, and medical devices. You'll leverage your expertise in injection molding to analyze customer requests, provide crucial design-for-manufacturing feedback, and help shape custom solutions that meet our clients' needs. Functional Responsibilities Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings. Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation. Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies. File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability. Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility. Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary. Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery. Requirements For Applicants Associate degree or higher in a technology field, or equivalent practical experience. Strong interest and aptitude in technical tools, including experience with or a willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review. Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies. Vocational training or direct experience in injection molding is highly desired. Familiarity with die casting, stamping, and metal extrusion is a plus. Personal qualities Customer-service oriented with excellent communication skills, capable of interacting politely and enthusiastically with both customers and coworkers. Language Skills English C1 is required Country of location Remote EU Holiday calendar USA holidays Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Title: International Customer Support Representative Location: Mumbai, Maharashtra Job Type: Full-Time | Rotational Shifts Job Description We are looking for a proactive and empathetic International Customer Support Representative to join our growing team. This role requires excellent communication skills, cultural sensitivity, and the ability to solve customer issues across time zones. Key Responsibilities Provide email, chat, and voice support to international customers. Resolve queries related to orders, services, payments, or technical issues. Maintain detailed records of customer interactions. Work collaboratively with internal teams to escalate and resolve complex issues. Meet individual and team KPIs, including response times and customer satisfaction. Requirements 1+ year of experience in a customer support role preferred. Freshers are welcome with good communication skills Excellent written and spoken English. Additional languages are a plus. Comfortable working in shifts, including nights and weekends. Familiarity with CRM tools (e.g., Zendesk, Freshdesk, Salesforce). Strong problem-solving skills and a customer-first attitude Benefits Competitive salary with performance bonuses Remote work flexibility / Hybrid options (if applicable) Comprehensive training and development programs Paid time off and holiday leave Opportunity to work with a diverse and international team Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Morning shift Night shift Rotational shift UK shift US shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Yearly bonus Language: English (Required) Hindi (Preferred) Work Location: In person

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking a driven and technically minded Application Engineer , Injection Molding to join our team. In this role, you'll be a critical link between our customers, sales team, and engineering efforts, supporting a diverse range of industries including aerospace, defense, commercial, automotive, industrial, and medical devices. You'll leverage your expertise in injection molding to analyze customer requests, provide crucial design-for-manufacturing feedback, and help shape custom solutions that meet our clients' needs. Functional responsibilities Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings. Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation. Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies. File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability. Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility. Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary. Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery. Requirements for applicants Associate degree or higher in a technology field, or equivalent practical experience. Strong interest and aptitude in technical tools, including experience with or a willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review. Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies. Vocational training or direct experience in injection molding is highly desired. Familiarity with die casting, stamping, and metal extrusion is a plus. Personal qualities Customer-service oriented with excellent communication skills, capable of interacting politely and enthusiastically with both customers and coworkers. Language skills English C1 is required Country of location Remote EU Holiday calendar USA holidays #LI-Remote Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Role: We are seeking a proactive and detail-oriented IT Administrator to join our fast- paced software tech company. The ideal candidate will manage all aspects of IT infrastructure, user onboarding/offboarding, and system maintenance, while also handling advanced responsibilities spanning domain management, cloud services, security, billing systems, and DevOps support. This is a highly cross-functional role that works closely with Engineering, HR, and Finance teams to ensure seamless IT operations and system integrity. Ability to write simple script and automate the activities listed below over time. Responsibilities User & Access Management Onboard/off board users across systems such as Google Workspace, Microsoft 365 (incl. CoPilot), 1Password, RingCentral, and Slack and other internal tools. Coordinate with HR to provision access, schedule Teams/Zoom calls, and manage device setups via Apple Business Manager. Systems & Infrastructure Operations Administer Google Cloud Platform (GCP) and Datadog for infrastructure performance, logging, and alerting (e.g., concurrent request monitoring). Register and manage domains, DNS, SSL, and security settings via Cloudflare and Microsoft 365. Write and maintain scripts for monitoring, alerting, and automation tasks. Security & Compliance Enforce security protocols including 2FA, phishing prevention, and device compliance. Maintain access hygiene by removing unauthorized/non-corporate accounts in GCP, Datadog, and other tools. Consolidate domains under one platform and establish domain reputation tracking. Tooling & Software Oversight Support, configure, and manage various SaaS platforms including Notion, Zoom, Looker Studio, Figma, Atlassian, Adobe, GitHub, Lucid, MUI, Balsamiq, and TechGH. Troubleshoot sync issues (e.g., Apple Business Manager errors) and maintain license validity (e.g., Datadog, LogRocket). Finance, Billing & Vendor Management Assist in cost reviews and reporting (e.g., GCP, DD, RingCentral, LogRocket). Calculate R&D spend across payroll, contractors, and services. Manage and audit vendor platforms including QuickBooks, Bill, ZenDesk, and Atlas Cloud. Project Support Deploy phone numbers for SMS apps via RingCentral and configure supporting infrastructure (e.g., Webflow, Path). Conduct security tests (e.g., bot detection with Cloudflare) and follow up on roadmap items (e.g., Google Account Manager coordination). (Nice to have for IT Admin, not necessary) Manage Deployment pipelines via GitHub Actions. Manage releases and rollbacks if necessary. Build robust CI/CD processes for the Engineering team. Basic Qualifications: Bachelor's or Associate degree in Computer Science, Information Technology, or related field. 3+ years of experience in IT administration within a tech or SaaS company. Proficiency with Google Workspace, domain/DNS management tools (e.g., Cloudflare). Experience managing cloud environments (especially GCP) and SaaS billing platforms. Familiarity with Datadog, scripting (Python, Bash), and common DevOps tools. Excellent troubleshooting and problem-solving skills. Strong organizational and time management skills. Preferred Qualifications: Experience in a high-growth startup environment. Understanding of security practices, phishing mitigation, and domain reputation. Familiarity with tools like Webflow and RingCentral. Experience with Apple Business Manager and related ecosystem tools. Strong financial awareness related to cloud service usage and costs Capable of cross-functional coordination with HR, Finance, and Engineering teams. Client's Values & Competencies Self-Starter – You take initiative and solve problems before they become problems. Curious & Analytical – You ask why, dig deep into data, and experiment to learn what works. Efficiency-Oriented – Fast, focused, and action-driven. Relationship-Focused – You build trust and deliver value. Organized Multitasker – You thrive in fast-paced, high-velocity environments. Strategic Communicator – You translate performance into insight and insight into action.

Role Summary We are seeking a proactive and personable Client Relationship Executive to serve as the key link between our organization and partner schools. The ideal candidate will have at least one year of experience in a customer-facing or client-servicing role, with a strong commitment to relationship management, communication, and technical coordination. Key Responsibilities Onboarding & Coordination Conduct orientation sessions for school coordinators and students on program processes Collect coordinator and student details; generate and share login credentials Schedule and coordinate launch dates for school projects Provide basic technical support on platform access and usage Relationship Management Share the academic term calendar of projects/events with partner schools Maintain weekly communication with school coordinators to track progress Visit assigned schools regularly to build rapport and ensure smooth program execution Document all communications and share relevant updates with internal teams Reporting & Monitoring Prepare and share project progress reports with assigned schools Maintain weekly trackers and dashboards to monitor engagement and completion Share attendance data from special events and webinars Update monthly activity highlights and plan for upcoming initiatives Key Skills & Requirements Experience Minimum 1 year of experience in a customer service, client servicing, or relationship management role Previous experience in EdTech or education-focused organizations is a plus Technical Proficiency Basic troubleshooting for common IT/platform issues Familiarity with Learning Management Systems (LMS) is advantageous Working knowledge of web browsers, extensions, and system configurations (Windows, Android, iOS, macOS) Experience using customer support tools like Freshdesk, Zendesk, etc. Communication & Soft Skills Excellent verbal and written communication Active listening, empathy, and problem-solving mindset Ability to handle client concerns professionally and confidently Multilingual abilities are a plus Product Knowledge Quick learner with an eagerness to understand and explain the company’s platform, products, and services Ability to guide users through onboarding, feature usage, and troubleshooting This role is ideal for someone passionate about education, capable of managing multiple responsibilities, and committed to delivering exceptional client support. Job Type: Full-time Pay: ₹400,000.00 - ₹450,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Minimum 1 year of experience in a customer service, client servicing, or relationship management role Do you have previous experience in EdTech or education-focused organizations? Willingness to travel: 50% (Required) Work Location: In person Application Deadline: 06/07/2025 Expected Start Date: 07/07/2025

About Greytip: greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive. About Department: The LBU Implementation / Delivery Department is responsible for on-boarding the customer with high MRR and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose: At Greytip, we firmly believe that working with existing customers and enhancing the value we provide them is as important as on-boarding new customers. The implementation consultant at Greytip would be visiting clients across India. The implementer will be presenting and giving the training to clients. Collecting client feedback and coordinating across the team. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in Telugu / Tamil / Malayalam will be an added advantage. Proficiency in the Hindi language is mandatory Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible with working hours as per project needs. Strong People Managing Skills. Tools experience if any: Microsoft Excel. MS Access & SQL (Optional). Customer support tools, such as Zendesk, Freshdesk etc. will be a value add. Qualification and Experience: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 2-3 years corporate exposure with customer interaction. Knowledge of Recruitment module, HRMS modules & Indian Payroll statutory compliance's. Experience in client engagement and query resolving through effective telephone and email communication. Benefits: Excellent learning and development opportunity in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment. Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises.  Compensation as per Market Standards. Roles & Responsibilities: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition. Pro-actively building strong customer relationship Providing good knowledge and training on product features and its usage Customer escalations Handling. Various Implementation and modules implementation support Cross-functional team coordination Develop competence in the use of all the information systems used in the implementation of the application Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process Following up the defined Process & Checklist with regular updates. Sharing in-time reports on the activity performed Should be active and regular in contributing towards the improvement areas of self and team Should be capable of handling minimum 10 projects for a month.