Any graduate with 1-2 years’ experience. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on Desktops, Peripherals, and Office automation products. Route/Assign tickets to the appropriate support group, if necessary. Remote Engineer should check duplication of tickets Engineer visit note, activity completion notes with current status of call logged, Notifications if any must be updated regularly Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following up with end users, if necessary, for closure of pending tickets Tracking and scheduled activities. E.g.- UPS Dry Run, Stock Take etc. Willing to work on weekends and Holidays Show more Show less
Education: B.E. / B. Tech / MCA degree. Certified with: EC Council-CEH/Comptia Security+/CISSP/CHFI, Proposed OEM certification. - 5+ years of relevant experience in managing all aspects of risk and incident analysis in SOC. Must have experience in managing at least 1 project for enterprise scale Clients. - Shall be responsible for deployment, maintaining, tuning, monitoring and managing all aspects of client SOC. Responsible for coordinating all SOC activities. Experience in monitoring security incidents / risks, incident containment, root cause identification, initiating problem resolution and risk response communication. Experience with database security logs/alerts, database security, access control, identity management, encryption, data obfuscation. Experience in firewall, IPS, Anti-APT solution etc. Job Type: Full-time Experience: SOC Analyst: 3 years (Required) Language: English (Required) Location: Delhi Cantonment, Delhi, Delhi (Required)
Job Summary: We are seeking a proactive and customer-focused IT Helpdesk Technician to provide first-line support for hardware, software, and network-related issues. You will be the first point of contact for internal users, diagnosing problems, resolving or escalating them appropriately, and ensuring smooth IT operations. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and networking issues. Install, configure, and maintain desktop and laptop systems, printers, and mobile devices. Manage user accounts and permissions in Active Directory, Office 365, or similar systems. Escalate unresolved issues to higher-level support teams with proper documentation. Maintain accurate records of user issues, troubleshooting steps, and solutions in the ticketing system. Provide support for remote access, VPN, and collaboration tools (e.g., Zoom, Teams). Assist in onboarding/offboarding processes (account setups, equipment provisioning). Follow ITIL best practices and adhere to company policies and SLAs. Requirements: Education & Experience: Associate’s or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1+ years of experience in a helpdesk, service desk, or technical support role. Technical Skills: Strong knowledge of Windows and macOS environments. Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshservice). Experience with Microsoft 365, Active Directory, basic networking. Understanding of cybersecurity basics and data privacy. Soft Skills: Excellent problem-solving and communication skills. Customer service orientation and patience under pressure. Ability to prioritize and manage multiple tasks effectively. Job Type: Full-time Experience: Desktop support: 2 years (Required) Location: Mumbai Central, Mumbai, Maharashtra (Required)
Role: SQL/.Net Engineer - Onsite Location: Chennai, India Experience: 2–4 years Contract Duration: 1 year Job Summary: We are seeking a skilled and reliable professional to manage and support MS SQL Databases and .NET-based applications , ensuring seamless operations across production environments. Key Responsibilities: Manage and maintain MS SQL Databases including queries, stored procedures, and backups Support and troubleshoot .NET applications and production MES/external systems Create, edit, and manage XML scripts as required Ensure 24/7 application and database availability and security Coordinate with cross-functional teams and vendors (SMT, FATP, Warehouse, Logistics) Prepare reports for internal teams and customers based on production data Handle multiple projects and provide timely production support Requirements: Strong experience in MS SQL Server (queries, stored procedures, backup handling) Solid knowledge of .NET applications and XML scripting Excellent problem-solving and coordination skills Willingness to work in a 24/7 support environment
Experience: 5 to 9 years in Information Security 2 years in Azure Cloud Security Roles and Responsibilities Conduct security assessments, vulnerability assessments, and penetration tests on systems and applications to identify weaknesses and recommend remediation actions. Monitor and analyze security alerts, events, and incidents to promptly detect and respond to threats. Manage and maintain security tools and technologies, such as firewalls, intrusion detection/prevention systems, and security information and event management (SIEM) systems. Proactively monitoring Key Risk Indicators to identify non-compliance and assist in remediation with compensating controls to address security, risk and control gaps. Seen as the cloud-security and cloud-compliance SME by the teams you support. Participate in incident response activities, including containment, investigation, and recovery, in the event of a security incident. Stay updated with cybersecurity threats, vulnerabilities, and industry best practices to ensure the organization remains secure. Ability to provide security guidance for physical, virtual, and code infrastructure. Provide vendor due diligence reviews, including SOC2 and vendor risk assessments. Drive change to improve the overall security posture. Ensure the protection of Organization information assets through the technical enforcement of organizational security standards and policies. Job Description Ensure technology risk impacting the business is effectively identified, quantified, communicated, and managed, including recommendations for resolution and identifying the root cause. Serve as a point of escalation and subject matter expert for IT Risk and Cyber domains, including vulnerability management, data protection, cloud and application security. Collaborate with team members and stakeholders on firm-mandated audits and take responsibility in performing the required reviews associated with the audit. Review IAM control standards, objectives in regular basis and perform access reviews associated with it Be the trusted advisor to ensure security of designs and blueprints for application architectures and cloud platforms. Design and maintain automated workflows to streamline security operations. Establish solid relationships with other teams and provide advisement as needed. Build and cultivate a security focused culture through partnership and collaboration with the business and technology teams. Expected Expertise & Skillsets Expert understanding of common information security standards and best practices. Experience in Security and regulatory compliance standards and frameworks Configure, deploy, and manage enterprise security tools including such as log management (SIEM), antivirus, intrusion prevention, data leak prevention, and application scanning and remediation. Researches, analyzes, and formulates recommendations regarding technologies, products, and solutions to fulfill requirements within CACU. Solid understanding of system development life cycle (SDLC) and provide security recommendations and oversight. Azure Cloud security experience (Preferred 2 years). Minimum 3 to 4 years of experience in cloud security Hands on experience securing public cloud workloads in a hybrid, corporate environment. Security, risk, and compliance experience with Cloud Platforms. Knowledge of security controls, configuration management, and vulnerability management in public cloud. Solid understanding of firewalls, WAFs, Web Gateways, and IPS Excellent problem-solving and analytical skills with the ability to quickly isolate problems, collect data, establish facts, and draw valid conclusions. Practical understanding with Agile, ITIL, monitoring, and metrics Skill Set Required Must Have Good to Have Configure, deploy, and manage enterprise security tools including such as log management (SIEM), antivirus, intrusion prevention, data leak prevention, and application scanning and remediation Researches, analyzes, and formulates recommendations regarding technologies, products, and solutions to fulfill requirements within CACU. Solid understanding of system development life cycle (SDLC) and provide security recommendations and oversight Azure Cloud security experience (Preferred 2 years). Azure Cloud Admin/Developer (Preferred 2 years) Application Security Network Security technology Mathematical/statistic mindset Show more Show less
As a Node JS Developer, you will be responsible for developing and maintaining server-side applications using Node JS and the Express framework. Your role will involve implementing RESTful API development and design principles to ensure the efficiency of the applications you work on. You should have a strong proficiency in PostgreSQL, including database design and performance tuning, to optimize the database usage and enhance application performance. Additionally, you will be deploying and managing applications on AWS, utilizing services such as CloudWatch, RDS, API Gateway, and Lambda. Your responsibilities will also include ensuring the application's performance, reliability, and security through the implementation of best practices. You will conduct code reviews, troubleshoot issues, and provide technical guidance to team members to maintain high standards of code quality and application functionality. Experience with version control systems like Git is essential for this role. Knowledge of CI/CD pipelines and deployment strategies will be beneficial in streamlining the development process and ensuring efficient deployment of applications. To excel in this role, you should possess excellent problem-solving skills, attention to detail, and a proactive approach to tackling technical challenges. Your contributions will play a key role in the success of the projects you are involved in.,
You will be joining Sharp Brains, a leading IT Services & Solutions Provider located in the UK, known for offering comprehensive IT solutions and round-the-clock global technical support. The company's core mission is to provide top-notch IT services and solutions worldwide, striving to emerge as the most innovative IT Managed Services Provider. At Sharp Brains, we emphasize trust, confidence, and expertise, ensuring a secure and straightforward approach. With a highly proficient workforce, a strong global presence, and a commitment to innovation, Sharp Brains stands out as the preferred partner for state-of-the-art IT solutions. Your role at Sharp Brains will be that of a full-time on-site SAP ABAP HANA professional based in Madrid. As a specialist in SAP ABAP HANA, your primary responsibilities will revolve around conducting business process analysis, offering consulting services, implementing SAP FICO, and managing master data. You will be utilizing your analytical capabilities to enhance business processes and deliver top-quality SAP solutions on a daily basis. To excel in this role, you should possess the following qualifications: - Business process and analytical skills - Consulting experience in SAP projects - Proficiency in SAP FICO - Expertise in master data management - Strong problem-solving and communication abilities - Teamwork skills - Bachelor's degree in Computer Science, IT, or a related field - Certifications in SAP ABAP HANA would be advantageous Moreover, your expertise should cover the following areas: - ABAP - S4 HANA - Work flow - Web Dynpro - SAP ABAP development using S/4 HANA - EWM Development - TM Development Join us at Sharp Brains and be a part of our dynamic team working towards delivering cutting-edge IT solutions globally.,
The ideal candidate will be responsible for maintaining and intermittently improving our current network configuration and infrastructure. You will design our revamped network infrastructure with the goal of maximizing our network performance. You will also provide troubleshooting and configuration support by using your strong technical skills in Linux and Windows environments and IP networking. Responsibilities Maintain, implement, and troubleshoot networks Design and support our network systems and infrastructure Configure and operate routers and switches Monitor network performance and make recommendations based on performance analysis Qualifications Bachelor's Degree in Computer Science or related area 2 - 4 years' of experience with network administration in a Linux or Windows environment Knowledge of IP networking fundamentals
Position Overview: A Network Support Engineer at the L2 level is responsible for troubleshooting, maintaining, and optimizing network infrastructure. They serve as the escalation point for complex technical issues that cannot be resolved by L1 engineers and collaborate with other IT teams to ensure seamless network operations. Job Description: Over all Network Operation as per the user requirements. 2. Managing Security Devices linked Checkpoint Firewall, PaloAlto Firewall, Bluecoat Proxy, 3. Managing Critical devices like Cisco Core Router, Nexus Core Switches, Distribution Switches, and access switches. 4. Managing Cisco Wireless controller 9800L with C9130AXI-D Access points 5. Managing ISP Circuits, coordinating with Telco Link management. 6. Managing Monitoring tools link Opmanager, Allot, 7. Coordinating with Global team for the user requirements where MPLS to Singapore is managed by global team Security and Compliance: Implement and monitor network security measures, including access controls and intrusion detection systems. Ensure compliance with organizational and regulatory network standards. Conduct periodic audits to identify vulnerabilities and recommend & implement improvements.
Role: Data Center Technician L2 Role Type: Dispatch Role (Ad-Hoc/Ticket-Based/On-Demand) Contract Type: Freelance/B2B Experience: 5-8 years in same role Language: English (B2–C1) Job Summary: Seeking an experienced Data Center Technician to provide on-demand, ticket-based hardware support. Responsibilities include physical installations, cable management, and troubleshooting across network and server environments. The position involves close coordination with server and network teams, vendor management, documentation, and adherence to ITIL practices. The ideal candidate possesses both hands-on technical skills and project management capabilities. Key Responsibilities: Test and install cables/optics for new circuits, including copper, fiber, and power cables. Support for rack and stack operations; assist server and network teams with hardware deployment. Perform labeling, patching, and asset tagging as per SOPs. Follow procedural task lists and submit detailed reports. Functional testing and failure analysis of hardware systems. Execute planned maintenance and circuit migrations. Create and test RJ45 copper cables; reseating and swapping of cards and components. Break-Fix Support Tasks: Cleaning and inspecting optical fibers (LC fiber scoping). Replace or install loopbacks and faulty optical cables. Perform Bit Error Rate (BER) testing. Replace or reseat line cards and faulty components, RMA handling and diagnostics. Reboot chassis, configure remote access and basic storage array settings. Assist in remote circuit testing using loop-back cables. Power cycling and complete hardware unit replacements. Preferred Skills: Technologies: DWDM, IPv4/IPv6, Optical Fiber (MPO), RJ45 Fiber Tools: VFL, OPM, OTDR and BERT Core Activities: Rack/Stack/Jack, Cabling, Configuration, Optimization, Inventory, Documentation Technical Tasks: Cleaning, Loop-back, Line Card Replacements, BER Testing, Break-fix Systems: Remote Access Tools, Network Hardware, Storage Arrays Support Areas: SLA/KPI, RCA/CAR, Asset Management, Fault Diagnosis
Role: Data Center Technician L2 Role Type: Dispatch Role (Ad-Hoc/Ticket-Based/On-Demand) Contract Type: Freelance/B2B Experience: 5-8 years in same role Language: English (B2C1) Job Summary: Seeking an experienced Data Center Technician to provide on-demand, ticket-based hardware support. Responsibilities include physical installations, cable management, and troubleshooting across network and server environments. The position involves close coordination with server and network teams, vendor management, documentation, and adherence to ITIL practices. The ideal candidate possesses both hands-on technical skills and project management capabilities. Key Responsibilities: Test and install cables/optics for new circuits, including copper, fiber, and power cables. Support for rack and stack operations; assist server and network teams with hardware deployment. Perform labeling, patching, and asset tagging as per SOPs. Follow procedural task lists and submit detailed reports. Functional testing and failure analysis of hardware systems. Execute planned maintenance and circuit migrations. Create and test RJ45 copper cables; reseating and swapping of cards and components. Break-Fix Support Tasks: Cleaning and inspecting optical fibers (LC fiber scoping). Replace or install loopbacks and faulty optical cables. Perform Bit Error Rate (BER) testing. Replace or reseat line cards and faulty components, RMA handling and diagnostics. Reboot chassis, configure remote access and basic storage array settings. Assist in remote circuit testing using loop-back cables. Power cycling and complete hardware unit replacements. Preferred Skills: Technologies: DWDM, IPv4/IPv6, Optical Fiber (MPO), RJ45 Fiber Tools: VFL, OPM, OTDR and BERT Core Activities: Rack/Stack/Jack, Cabling, Configuration, Optimization, Inventory, Documentation Technical Tasks: Cleaning, Loop-back, Line Card Replacements, BER Testing, Break-fix Systems: Remote Access Tools, Network Hardware, Storage Arrays Support Areas: SLA/KPI, RCA/CAR, Asset Management, Fault Diagnosis Show more Show less
Seeking an experienced Data Center Technician to provide on-demand, ticket-based hardware support. Responsibilities include physical installations, cable management, and troubleshooting across network and server environments. The position involves close coordination with server and network teams, vendor management, documentation, and adherence to ITIL practices. The ideal candidate possesses both hands-on technical skills and project management capabilities. Key Responsibilities: - Test and install cables/optics for new circuits, including copper, fiber, and power cables. - Support for rack and stack operations; assist server and network teams with hardware deployment. - Perform labeling, patching, and asset tagging as per SOPs. - Follow procedural task lists and submit detailed reports. - Functional testing and failure analysis of hardware systems. - Execute planned maintenance and circuit migrations. - Create and test RJ45 copper cables; reseating and swapping of cards and components. Break-Fix Support Tasks: - Cleaning and inspecting optical fibers (LC fiber scoping). - Replace or install loopbacks and faulty optical cables. - Perform Bit Error Rate (BER) testing. - Replace or reseat line cards and faulty components, RMA handling and diagnostics. - Reboot chassis, configure remote access and basic storage array settings. - Assist in remote circuit testing using loop-back cables. - Power cycling and complete hardware unit replacements. Preferred Skills: Technologies: DWDM, IPv4/IPv6, Optical Fiber (MPO), RJ45 Fiber Tools: VFL, OPM, OTDR and BERT Core Activities: Rack/Stack/Jack, Cabling, Configuration, Optimization, Inventory, Documentation Technical Tasks: Cleaning, Loop-back, Line Card Replacements, BER Testing, Break-fix Systems: Remote Access Tools, Network Hardware, Storage Arrays Support Areas: SLA/KPI, RCA/CAR, Asset Management, Fault Diagnosis Experience: 5-8 years in the same role Language: English (B2C1) Contract Type: Freelance/B2B,
As a Temporary IT Engineer for the Disk Wipe-Out Project, you will be responsible for visiting the onsite location in Kanchipuram to perform secure disk wiping on designated devices. The project duration is expected to be between one to two weeks. Your main duties will include executing a 3-pass wipe on each machine using disk wiping software like BitRaser, KillDisk, or equivalent tools. Before proceeding with the disk wiping process, you are required to verify and document the serial numbers of all devices. Additionally, you must provide a certificate of completion for each device that has been successfully wiped. To excel in this role, you should have prior experience working with disk wiping tools such as BitRaser, KillDisk, or similar software. The ability to organize and complete the project efficiently on short notice is essential. Attention to detail is crucial to ensure accurate device verification throughout the process. It is also necessary to have or be able to obtain a license for the disk wiping software if required. If you are looking for a short-term opportunity to showcase your IT engineering skills and contribute to a crucial data security project, this position is ideal for you. Join us in ensuring the secure disposal of data and the completion of the Disk Wipe-Out Project successfully.,
As a Datacenter Network Technician L2, you will be responsible for a variety of tasks related to network infrastructure. This includes conducting tests using tools such as OTDR, LSPM, BER, OSA, and other fiber testing/cleaning tools for configuration, testing, and reporting purposes. You will also be involved in provisioning and installing cables or optics for new circuits, as well as managing physical cabling, cable arrangements, and northbound cabling (Fiber/Copper/Power). Additionally, you will support network and server teams by assisting with rack and stack procedures and cable installations. In terms of Break Fix/Technical Task List, your responsibilities will include testing fiber, identifying high loss/break fibers using tools like OTDR/LSPM/VFL, cleaning and replacing faulty optical cables, and conducting various tests such as Optical Spectrum Analysis and BER testing/MPO fiber testing. You will also be involved in tasks like inserting/removing media, replacing defective components, and assisting with fault diagnosis and investigation, including RMA processing. Configuring remote access, basic storage array setup, and replacing faulty cables will also be part of your role, along with rebooting routers, servers, storage devices, tape management, and maintenance activities. Deployment/In scope Configuration activities will involve working with servers (virtual & physical), storage & backup devices, server/routers appliances, hyper-converged infrastructure, tape storage units, power distribution units, UPS, earthing system, HVAC, network switches, SAN fabric switches, KVM Units, WAN optimization devices, firewalls, access points, routers, physical cabling, and cable management. You will also provide remote assistance to the team and participate in site surveys as needed.,
You should possess a B.E. / B. Tech / MCA degree and be certified with EC Council-CEH/Comptia Security+/CISSP/CHFI, along with any proposed OEM certification. With over 5 years of relevant experience, you must have expertise in managing all aspects of risk and incident analysis within a Security Operations Center (SOC), including overseeing projects for enterprise-scale clients. As a SOC Manager, your responsibilities will include deploying, maintaining, tuning, monitoring, and managing all facets of the client SOC. You will also be accountable for coordinating all SOC activities and ensuring effective communication across the team. Your role will involve monitoring security incidents and risks, implementing incident containment measures, identifying root causes, initiating problem resolution, and communicating risk responses efficiently. Additionally, you should have experience working with database security logs/alerts, database security protocols, access control mechanisms, identity management systems, encryption techniques, and data obfuscation methods. Proficiency in firewall management, Intrusion Prevention Systems (IPS), Anti-Advanced Persistent Threat (Anti-APT) solutions, and other relevant security technologies is essential for this role.,
Job Details: Position: IT Support Technician L1 (Remote) Role Type: FTE Working Days: 5 Days in a week Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 2years as IT Support. Site Address: Bengaluru, India Languages required: English (B2) Duration: 3 Months / Remote Job Responsibilities: implementation and management of Windows 365 Cloud PCs within a newly established Microsoft Intune tenant, Initial Build and Deployment of Windows 365 Cloud PC Environment, Architect and implement a Windows 365 Cloud PC environment tailored to organizational needs, leveraging the capabilities of a new, dedicated Intune tenant, Define and configure provisioning policies for Cloud PCs, including assignment of appropriate Cloud PC SKUs and sizing according to user roles and workload requirements. Stand up and configure a new Intune tenant, integrating it with Windows 365 to facilitate seamless device and user policy management. Deploy and configure all required networking, security, and identity components, including Azure AD integration, conditional access, and endpoint protection for Cloud PCs. Develop and assign Intune device compliance policies, configuration profiles, and application deployments to Cloud PCs, ensuring adherence to corporate security and management standards. Assign Cloud PCs to designated users and user groups, with automatic provisioning and lifecycle management handled via Intune. Ongoing Management and Support Provide Tier 2/3 level support for ticket escalated for Windows 365 environment., Enrolment/management/imaging issues escalated from front line IT teams and other internal IT resources for Hypercare period. Support transition of ownership and management of Intune Endpoint platform to new provider, recipient, or staff. During Hypercare period, transition knowledge, documentation, process, and design to designated staff or third parties for long term services hand over, Set up continuous monitoring for Cloud PC health, performance, and compliance. Generate regular reports on key operational metrics and proactively address emerging issues. Coordinate maintenance and update activities for the Windows 365 Cloud PC fleet, including policy refreshes, application deployment updates, and ongoing alignment with organizational compliance
MDM Duration: 3 Months / Remote Job Establishment of a robust Mobile Device Management and MAM system Create a Android Enterprise Account for app store ,managing users Deploy an MDM platform compatible with Android ONLY to facilitate unified management and policy enforcement via Microsoft Intune Develop streamlined device enrolment processes, including bulk and self-service options, ensuring efficient onboarding of corporate mobile devices. Build and implement security policies, covering encryption, password protocols, permitted applications, remote wipe, and secure connectivity to internal resources. Configure integration with internal Entra applications and tools, establishing secure authentication and authorization for mobile users. Provide support and training resources for end users and IT staff, including onboarding assistance, troubleshooting guides, and escalation procedures. Maintain ongoing oversight of the MDM environment, regularly updating policies and monitoring compliance, device health, and security threats. Architect and configure a mobile based Android VPN solution to access applications not accessible via public cloud Provide Tier 2/3 level support for ticket escalated for Mobile Device Management (MDM) enrolment/management/imaging issues escalated from front line IT teams and other internal IT resources for Hypercare period. Support transition of ownership and management of Intune Endpoint platform to new provider, recipient, or staff.
Job Details: Position: Network Engineer (On-site) Role Type: 1 Year Contract Experience Required: More than 3 Years Languages required: English (B2) The can be full time or onsite intervention only (break and fix). Skills and Task to be performed: • On site intervention (full time or on demand) • Context: Industrial IT / Automates & automatization of production equipment’s • Good knowledge of Laptops/ PC (PC linked to robots) • PC can be old dated or new • Audits to be performed, PC configuration, (RAID…), • Customer is from the Aviation / Military area References in this field could help. This is very different with TPM on servers, storage and network devices.
Job Details: Position: Network Engineer (On-site) Role Type: 1 Year Contract Experience Required : 4 to 5 years Languages required: English (B2) Responsibilities:- Skills and Task to be performed: • On site intervention (full time or on demand) • Context: Industrial IT / Automates & automatization of production equipment’s • Good knowledge of Laptops/ PC (PC linked to robots) • PC can be old dated or new • Audits to be performed, PC configuration, (RAID…), • Customer is from the Aviation / Military area References in this field could help. This is very different with TPM on servers, storage and network devices.