Information Technology Specialist

Job Description

Any graduate with 1-2 years’ experience. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on Desktops, Peripherals, and Office automation products. Route/Assign tickets to the appropriate support group, if necessary. Remote Engineer should check duplication of tickets Engineer visit note, activity completion notes with current status of call logged, Notifications if any must be updated regularly Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following up with end users, if necessary, for closure of pending tickets Tracking and scheduled activities. E.g.- UPS Dry Run, Stock Take etc. Willing to work on weekends and Holidays Show more Show less