EUC TECHS

Position: Desktop Support Engineer (L1) Job Type: Full-time onsite Working Hours: Standard business hours Contract: 12 months initial (with the possibility to extend up to 3 years based on performance) Start Date: Immediate Experience Required: 2-3 years in desktop / end-user support Languages: Italian: English (min B2) Job Description; We are seeking a skilled and enthusiastic Onsite Support Engineer to join our team in India. The selected candidate will play a crucial role in providing top-notch technical support to our users by resolving hardware and software issues, ensuring smooth IT operations, and maintaining high levels of customer satisfaction. Key Responsibilities Perform Installs, Moves, Adds, and Changes (IMACD) of hardware and software. Act as a key point of contact for EUS onsite teams, managing SLAs effectively and leading the team to success. Provide exceptional break-fix support for hardware, software, and mobility issues. Manage backup tape rotations, tape library systems, and coordinate server reboots. Ensure proper provisioning, configuration, and delivery of IT equipment, supporting both office-based and remote users. Troubleshoot and maintain desktops, laptops, tablets, mobile devices, printers, VOIP phones, and other peripherals. Collaborate with internal IT teams to ensure seamless service delivery. Oversee desktop imaging, security patching, and ensure all devices meet configuration standards. Preferred Technical Skills Expertise in Windows 10/11 Active Directory, Azure Proficiency with Microsoft Office Suit support. Service Now/Remedy Familiarity with endpoint management tools like SCCM/Intune and Mobile Device Management (MDM) platforms. Knowledge of networking concepts, including basic network troubleshooting, wired/wireless connectivity, and switch management. Experience with desktop/laptop hardware replacements, peripheral installations, and system imaging. Soft Skills Exceptional customer service and communication skills, with the ability to convey technical solutions in a user-friendly manner. Ability to work efficiently in a fast-paced environment, handling multiple tasks and prioritizing based on urgency. Demonstrated ability to maintain a professional demeanor and foster positive outcomes when working with clients. Skilled in creating technical documentation and contributing to knowledge bases (KB articles). Job Types: Full-time, Contractual / Temporary Contract length: 48 months Pay: ₹45,000.00 - ₹52,000.00 per month