Information Technology Specialist

• Position: Desktop Support Engineer (L1)
• Job Type: Full-time onsite
• Working Hours: Standard business hours
• Contract: 12 months initial (with the possibility to extend up to 3 years based on performance)
• Start Date: Immediate
• Experience Required: 2-3 years in desktop / end-user support
• Languages: Italian: English (min B2)

Job Description;

We are seeking a skilled and enthusiastic Onsite Support Engineer to join our team in India. The selected candidate will play a crucial role in providing top-notch technical support to our users by resolving hardware and software issues, ensuring smooth IT operations, and maintaining high levels of customer satisfaction.

Key Responsibilities

• Perform Installs, Moves, Adds, and Changes (IMACD) of hardware and software.
• Act as a key point of contact for EUS onsite teams, managing SLAs effectively and leading the team to success.
• Provide exceptional break-fix support for hardware, software, and mobility issues.
• Manage backup tape rotations, tape library systems, and coordinate server reboots.
• Ensure proper provisioning, configuration, and delivery of IT equipment, supporting both office-based and remote users.
• Troubleshoot and maintain desktops, laptops, tablets, mobile devices, printers, VOIP phones, and other peripherals.
• Collaborate with internal IT teams to ensure seamless service delivery.
• Oversee desktop imaging, security patching, and ensure all devices meet configuration standards.

Preferred Technical Skills

• Expertise in Windows 10/11
• Active Directory, Azure
• Proficiency with Microsoft Office Suit support.
• Service Now/Remedy
• Familiarity with endpoint management tools like SCCM/Intune and Mobile Device Management (MDM) platforms.
• Knowledge of networking concepts, including basic network troubleshooting, wired/wireless connectivity, and switch management.
• Experience with desktop/laptop hardware replacements, peripheral installations, and system imaging.

Soft Skills

• Exceptional customer service and communication skills, with the ability to convey technical solutions in a user-friendly manner.
• Ability to work efficiently in a fast-paced environment, handling multiple tasks and prioritizing based on urgency.
• Demonstrated ability to maintain a professional demeanor and foster positive outcomes when working with clients.
• Skilled in creating technical documentation and contributing to knowledge bases (KB articles).

Job Types: Full-time, Contractual / Temporary
Contract length: 48 months

Pay: ₹45,000.00 - ₹52,000.00 per month