Information Technology Specialist

Job Summary:

IT Desktop Support Specialist

Key Responsibilities:

• Provide first-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals.
• Install, configure, and troubleshoot desktop systems, laptops, printers, scanners, mobile devices, and other hardware.
• Maintain and support operating systems (e.g., Windows, macOS, Linux) and business applications.
• Respond to support tickets and document solutions using an IT service management system (e.g., ServiceNow, Jira, or Zendesk).
• Set up new user accounts and profiles, and deal with password issues.
• Assist in the management of IT assets, including inventory tracking and equipment lifecycle.
• Ensure security and compliance standards are met on all desktop systems.
• Collaborate with other IT team members to escalate complex issues and participate in system upgrades or deployments.
• Provide remote support using tools such as TeamViewer, AnyDesk, or Remote Desktop.

Requirements:

Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 13 years of experience in desktop support or a similar IT support role.

Technical Skills:

• Proficiency with Windows and macOS operating systems.
• Experience with Active Directory, Microsoft 365, VPNs, and remote access tools.
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi).
• Familiarity with imaging tools and deployment software.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused with a helpful and professional attitude.

Preferred Qualifications:

• IT certifications (e.g., CompTIA A+, Microsoft MTA/MCSA, ITIL Foundation).
• Experience supporting remote or hybrid workforces.
• Familiarity with ticketing systems and ITIL best practices.