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Desktop Support Engineer I (Field Support Engineer) Service Desk L2 Lorvensoft Tech

6.0 - 10.0 years

8 - 16 Lacs

Bengaluru, Mumbai (All Areas)

Hybrid

We are seeking a skilled Desktop Support Engineer to provide L2 field and remote support for clients experiencing hardware and software issues. You will troubleshoot and resolve technical problems, support installations and upgrades, and contribute to the knowledge base while working in a fast-paced, customer-centric environment. Key Responsibilities Respond to client support requests through remote access or on-site visits. Diagnose and resolve issues related to desktop/laptop hardware, software, peripherals, printers, and network connectivity. Install, configure, and upgrade operating systems and software packages. Provide technical support for Microsoft 365 applications and security tools. Troubleshoot VPN and network access issues. Maintain documentation and knowledge base articles. Train users on basic IT operations and software usage. Collaborate effectively with cross-functional technical and non-technical stakeholders. Adhere to escalation protocols and SLA timelines. Candidate Profile 68 years of hands-on experience in Desktop Engineering support. Strong understanding of hardware troubleshooting and application-level issue resolution. Proficiency with Microsoft 365 support and enterprise security tools. Familiarity with IT service frameworks, remote support tools, and advanced troubleshooting methods. Fluency in English (verbal and written). Flexibility to work in rotational and night shifts. Strong customer focus, interpersonal communication, and documentation skills. Preferred Experience Field support experience or equivalent exposure to enterprise environments. Familiarity with ticketing systems, asset tracking tools, and enterprise IT service models. Certifications in CompTIA, Microsoft, or relevant security domains are a strong advantage. Top 10 Must-Have Skills Desktop and Laptop Hardware Troubleshooting Microsoft 365 Suite Support OS Installation and Upgrade (Windows/Mac) VPN and Network Issue Resolution Security Tools Handling Remote Support Tools Usage (e.g., TeamViewer, AnyDesk) ITIL or Equivalent Framework Awareness Knowledge Base Documentation Printer and Peripheral Support English Communication & Customer Support Orientation

Posted 1 week ago

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IT Manager- IT Helpdesk/ System Administration/ Technical support Teamplus Staffing Solution

5.0 - 10.0 years

9 - 12 Lacs

Pune

Work from Office

Microsoft Windows 10/11, Mac OS Microsoft Office 2019, 2022, Office 365 Windows Server 2019/2022, Exchange Server 2019 Network protocols, firewalls, VPNs, routers, switches, cloud-based TeamViewer, AnyDesk, Remote Desktop, NinjaOne

Posted 3 weeks ago

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Technical Support Engineer Parangat Technologies

3 - 5 years

3 - 5 Lacs

Noida

Work from Office

We are seeking a passionate and customer-focused Product Support Engineer to join our growing team. In this role, you will be the first point of contact for customers, ensuring their success by resolving technical issues, assisting with onboarding, and collaborating with engineering to enhance our product. Responsibilities: Deliver prompt and effective technical support through phone, email, and virtual calls. Troubleshoot, replicate, and document customer-reported issues, escalating complex cases to L2 or engineering teams. Assist customers during the onboarding process by providing technical guidance and best practices. Stay up-to-date with product features, updates, and known issues to provide accurate solutions. Contribute to the creation and maintenance of internal knowledge base articles and FAQs. Proactively identify and address customer pain points, suggesting product improvements to enhance user experience. Meet and exceed service level agreements ( SLAs ) for response and resolution times. Collaborate closely with cross-functional teams, including engineering and revenue, to ensure seamless support. Required Skills and Qualifications: 3 to 5 years of experience in a technical/customer support role. Working knowledge of Node.js, JavaScript, and PHP , with the ability to troubleshoot and debug issues. Familiarity with Linux and databases such as MySQL and MongoDB Excellent verbal and written communication skills with a focus on clarity and empathy. Strong problem-solving and troubleshooting skills with a proactive approach. Hands-on experience with tools like Jira, HubSpot, and remote support tools (e.g., TeamViewer, AnyDesk). Ability to work independently and in a team-oriented environment. Experience with cloud providers such as AWS , GCP or Microsoft Azure is a plus. Previous experience working in a SaaS or product-focused company is a plus.

Posted 3 months ago

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