6 Anydesk Jobs

Type : Full Time Location : Noida Job Summary: The L2 IT Support Engineer is responsible for handling escalated technical support incidents that cannot be resolved by L1 support. This role involves deeper troubleshooting of hardware, software, network, and server issues, supporting business-critical applications, and ensuring timely resolution of problems. The L2 engineer also collaborates with L3 teams and may contribute to infrastructure maintenance, system upgrades, and process improvements. Key Responsibilities: Handle escalated support requests from L1, ensuring timely resolution within SLAs. Troubleshoot intermediate to complex issues involving desktops, laptops, operating systems, printers, and mobile devices. Administer and support Active Directory, DNS, DHCP, Group Policies, and user account management. Provide support for enterprise applications (e.g., Outlook, Office 365, collaboration tools, antivirus systems). Perform installation, configuration, and maintenance of hardware and software systems. Manage remote and on-site support for end-users across locations. Monitor system performance and assist with proactive maintenance activities. Collaborate with L3 teams for unresolved issues or infrastructure-related tasks. Maintain accurate documentation of issues, solutions, asset inventory, and configurations. Create and maintain technical documentation, SOPs, and knowledge base articles. Assist in software patching, security updates, and compliance activities. Participate in IT projects including migrations, deployments, and audits. Train and mentor L1 support staff when needed. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 3-5 years of experience in IT support or infrastructure roles. Strong understanding of Windows OS (client and server editions), Office 365, and AD. Good knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs). Familiarity with endpoint security tools and system backup solutions. Experience with remote desktop tools (RDP, TeamViewer, AnyDesk, etc.). Proficiency with ticketing tools such as ServiceNow, JIRA, Freshservice, or Zendesk. Strong problem-solving skills and ability to work under pressure. Excellent communication and documentation skills. Preferred Qualifications (Nice to Have): Microsoft Certifications (MCP, MCSA, or equivalent) ITIL v3/v4 Foundation Certification Exposure to virtualization platforms (VMware, Hyper-V) Basic PowerShell scripting knowledge Experience with cloud platforms like Microsoft Azure or AWS Familiarity with monitoring tools (e.g., SolarWinds, PRTG) Show more Show less

Experience: 1 - 3 Years Location: Pune Employment Type: Full-time About us: Codewalla is a New Yorkbased AI-native product studio with engineering teams in India. Since 2005, weve helped ambitious startups design, build, and scale modern digital products. Our work lives at the intersection of design, engineering, and automation powering everything from AI copilots to cloud-native platforms. Reliable infrastructure and fast operational response are the backbone of what we do. Thats where you come in. Role Overview: As a?TechOps Executive, youll ensure our systems, hardware, tools, and services are running securely, reliably, and efficiently whether its onboarding a new hire remotely, troubleshooting system issues, or working with vendors to get equipment delivered on time. This is a hybrid role that blends infrastructure management with IT execution, and its perfect for someone who enjoys solving practical problems, taking initiative, and keeping things running behind the scenes. What Youll Do: Systems Monitoring & Support Monitor uptime, system health, and performance across development and production environments Troubleshoot issues (local and remote) across OS, software, network, and cloud systems Perform root-cause analysis and collaborate with DevOps teams to resolve recurring issues Infrastructure, Security & Automation Configure machines, access controls, and user permissions for new and existing team members Support secure practices such as system hardening, OS patching, and routine compliance audits. Assist in CI/CD workflows and contribute to infrastructure improvements and documentation Hardware, Tools & Vendor Management Coordinate hardware procurement: sourcing laptops, peripherals, and licenses as per project needs Work with vendors for equipment purchases, service warranties, and support escalations Track inventory, machine handovers, and replacement cycles using internal systems Troubleshoot and resolve remote hardware/software issues during onboarding and day-to-day ops Team Enablement & Documentation Act as a first point of contact for internal TechOps requests Maintain internal documentation, runbooks, and asset registers Collaborate cross-functionally with HR, Finance, and Engineering to ensure smooth operational workflows What Makes You a Great Fit: 1+ years of experience in TechOps, IT Support, Infrastructure, or DevOps assistance Hands-on experience with Linux/macOS systems, basic networking, and cloud services (AWS/GCP) Familiarity with monitoring/logging tools and remote access tools (AnyDesk, TeamViewer, etc.) Exposure to CI/CD tools, Git, basic scripting, or task automation Strong coordination, follow-up, and communication skills especially with remote teams and external vendors Ability to juggle multiple requests and still maintain system hygiene and documentation Bonus: Interest in using AI tools like GitHub Copilot or ChatGPT to streamline workflows Bonus: Familiarity with procurement tools, inventory tracking, or asset management platforms Why Join Codewalla We integrate AI into our workflows from dev to ops Youll collaborate directly with founders, engineers, and designers no silos or red tape High-impact environment what you fix today affects what we ship tomorrow Fast-learning culture with room to grow into DevOps, SRE, or cloud automation roles We value people who take initiative, move fast, and stay curious If you&aposre ready to be the invisible force that keeps everything running, scaling, and secured we&aposd love to have you onboard. Show more Show less

You should have basic knowledge of computer hardware and peripherals. It is important to understand LAN/Wi-Fi networks and IP configuration. Your responsibilities will include installation and troubleshooting of Windows OS and common office software. Additionally, you should be able to handle basic printer and scanner setup tasks. Familiarity with remote tools like TeamViewer or AnyDesk is required. Good communication and problem-solving skills are important for this role. Education required for this position is BCA Fresher or Any Graduate with relevant experience of 1 to 2 years. This is a full-time, permanent position with day shift. The work location is in person.,

Technical Support - Executive (US Shift) : Skills (common) : - Understanding Operating Systems like Windows 7,8,10 and MacOS. - Troubleshooting Internet, Hardware and Software Internet Issues for Clients. - Fixing Software and Drivers on Client Systems. - Understanding of Settings and Control Panel Options. - Fixing Issues in Device Manager and External Devices. - Understanding Latest Privacy Settings and Access Control in Devices. - Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc. - Excellent oral communication skills with a passion to resolve customer queries successfully and quickly. - Adept at technology to troubleshoot and ensure smooth online class experience. - Active listening skills, patience and detail obsession to maintain call logs Responsibilities & Duties : - Identify and resolve technical issues promptly and successfully (TAT 5 minutes). - Answer technical and service questions about the product. - Ownership for the team mission to create a 5-Star experience for every customer. - Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details Working hours : - 12 AM - 9 AM - 6 days working with 1 Weekday Off (Saturday/Sunday Working)

We are seeking a skilled Desktop Support Engineer to provide L2 field and remote support for clients experiencing hardware and software issues. You will troubleshoot and resolve technical problems, support installations and upgrades, and contribute to the knowledge base while working in a fast-paced, customer-centric environment. Key Responsibilities Respond to client support requests through remote access or on-site visits. Diagnose and resolve issues related to desktop/laptop hardware, software, peripherals, printers, and network connectivity. Install, configure, and upgrade operating systems and software packages. Provide technical support for Microsoft 365 applications and security tools. Troubleshoot VPN and network access issues. Maintain documentation and knowledge base articles. Train users on basic IT operations and software usage. Collaborate effectively with cross-functional technical and non-technical stakeholders. Adhere to escalation protocols and SLA timelines. Candidate Profile 68 years of hands-on experience in Desktop Engineering support. Strong understanding of hardware troubleshooting and application-level issue resolution. Proficiency with Microsoft 365 support and enterprise security tools. Familiarity with IT service frameworks, remote support tools, and advanced troubleshooting methods. Fluency in English (verbal and written). Flexibility to work in rotational and night shifts. Strong customer focus, interpersonal communication, and documentation skills. Preferred Experience Field support experience or equivalent exposure to enterprise environments. Familiarity with ticketing systems, asset tracking tools, and enterprise IT service models. Certifications in CompTIA, Microsoft, or relevant security domains are a strong advantage. Top 10 Must-Have Skills Desktop and Laptop Hardware Troubleshooting Microsoft 365 Suite Support OS Installation and Upgrade (Windows/Mac) VPN and Network Issue Resolution Security Tools Handling Remote Support Tools Usage (e.g., TeamViewer, AnyDesk) ITIL or Equivalent Framework Awareness Knowledge Base Documentation Printer and Peripheral Support English Communication & Customer Support Orientation

Microsoft Windows 10/11, Mac OS Microsoft Office 2019, 2022, Office 365 Windows Server 2019/2022, Exchange Server 2019 Network protocols, firewalls, VPNs, routers, switches, cloud-based TeamViewer, AnyDesk, Remote Desktop, NinjaOne