30 Teamviewer Jobs

Job Description: We are seeking a highly motivated Service Desk Engineer who is fluent in French to join our IT support team. This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests. As a Service Desk Engineer, you will be the first point of contact for end-users and will be responsible for diagnosing and resolving IT-related issues, either remotely or in person. The ideal candidate will have excellent technical skills, a customer-focused attitude, and the ability to communicate effectively in both French and English. Responsibilities: Provide first-line technical support to end-users, ensuring issues are diagnosed and resolved promptly. Serve as the primary contact for French-speaking users, delivering support in both French and English. Log and manage service requests, incidents, and problems in the service management tool. Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and peripherals. Assist with user account management, including password resets, permissions, and access issues. Maintain knowledge of IT systems, applications, and tools to provide effective solutions. Escalate complex issues to higher-tier support teams when necessary. Ensure all requests and incidents are tracked and resolved within service level agreements (SLAs). Provide remote support through remote desktop tools and other communication methods. Collaborate with other IT support teams and departments to improve the overall user experience. Maintain an up-to-date knowledge base for users to access self-help resources. Participate in IT projects and improvements as required, including software rollouts and system upgrades. Provide clear communication and updates to users on the status of their requests and issues. Contribute to the overall improvement of IT service delivery by suggesting improvements to processes and workflows. Requirements: Fluent in French (written and spoken), with a strong ability to communicate technical information clearly to non-technical users. Bachelor&aposs degree in Information Technology, Computer Science, or related field (or equivalent experience). Minimum of [X] years of experience in a Service Desk or IT support role. Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications. Familiarity with IT service management tools (e.g., ServiceNow, JIRA, or similar platforms). Excellent problem-solving and troubleshooting skills. Strong customer service skills with a focus on delivering high-quality support. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Experience with remote support tools (e.g., TeamViewer, Remote Desktop). Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting. Location: Noida Mandatory: Good Communication in FRENCH Language and Ticketing Tools Knowledge (ServiceNow Preferred) If you are interested sent your CV to [HIDDEN TEXT] Show more Show less

As an IT Team Lead with 5-7 years of experience, your primary responsibility will be to manage and guide a 24x7 operational team comprising L2 Support Engineers and Infrastructure Engineers during night and weekend shifts. You will act as a technical lead (L3 level) and escalation authority, ensuring timely resolution of user support and infrastructure issues, adherence to SLA/SLO, and continuous service excellence. Your key responsibilities will include acting as the L3 escalation point for all end-user support and infrastructure issues, monitoring and managing issues related to end-user devices & applications (Windows, Mac, Linux, M365, Intune, Defender) and global network infrastructure (Firewalls, Switches, VPN, Wi-Fi). You will ensure critical incidents and alerts are triaged, escalated, and resolved within SLA, oversee ticket lifecycle in tools like JIRA, and ensure proper documentation and closure. You will lead the night/weekend operations team, ensuring smooth shift execution, coordinating shift handovers with clear status updates and pending actions. Additionally, you will track and manage staff availability, drive knowledge transfers, team mentoring, and technical upskilling. Your role will also involve generating and analyzing shift-wise operational reports, identifying recurring issues, proposing preventive measures or process improvements, and contributing to continual service improvement initiatives. You will supervise the performance of L2 support and infrastructure engineers, conduct regular 1:1s, feedback sessions, and collaborate with senior management on team KPIs. To excel in this role, you should have 5+ years of hands-on technical experience in end-user support and IT infrastructure management at the L3 level, at least 2 years in a team lead or escalation role in a 24x7 environment. Deep understanding of various technologies including M365, Intune, Defender, Windows, MacOS, Linux, Networking, Azure, AD, Entra ID, cloud infrastructure, and monitoring & troubleshooting tools is essential. Strong working knowledge of JIRA, Confluence, TeamViewer, exceptional problem-solving skills, and proven experience in a globally distributed support environment are required. Excellent communication skills with a neutral and clear English accent, as well as reporting, documentation, and presentation skills, are mandatory. Additionally, being Microsoft Certified as an Azure Administrator / Modern Desktop Administrator and having ITIL Foundation or higher certification would be advantageous.,

Company name- Anudip Foundation For Social Welfare Website- www.anudip.org Location- Bangalore (Indiranagar, Malleswaram, Yelahanka, Kormangla and Tumkur) Role Objective: To impart training and monitor the student life cycle for ensuring standard outcome Responsibilities: ? Impart Training on IT.? ? Basic hardware & software knowledge. ( Computer spares, Operating system, application software) ? Basic knowledge in MS Word, like page layout, print, header footer & mail marge. ? Basic internet knowledge like web browsing, new email creation, online shopping etc. ? Concept of Google Drive, OneDrive. ? Online Meeting Tool - WebEx, Skype. ? Remote Desktop Tool - TeamViewer, Any desk, Ammyy. ? Advance knowledge in MS Excel. ? Cell reference, Vlookup, hlookup, pivot table, power pivot, sumif, countif, if, or, and functions, data validation etc. Desired profile: Graduate/ Post Graduate ? Relevant experience of at least 1(one) year as faculty or trainer. ? Relevant Industry Experience (1-3 years), aspiring for a career in Teaching can apply ? Strong verbal and written Communication Skills ? Strong Interpersonal skills; Should demonstrate patience & perseverance ? Should have good knowledge and practical experience in the area of soft skill training/personality development ? Should be able to mentor, coach and counsel students ? Must have the Liking for Teaching as a Career ; ? Prior experience as a faculty/ trainer / Instructor is highly desirable but not a must ? Student Enrolment for the course/batch ? Student Placement for the course/batch? Show more Show less

Key Responsibilities: Provide L2 technical support to global employees, with a focus on European & Indian users. Troubleshoot and resolve complex issues related to: M365 Suite (Outlook, Teams, OneDrive, SharePoint, etc.), Operating Systems: Windows 10/11, macOS, and Linux, Microsoft Intune, Microsoft Defender for: Handle remote troubleshooting via tools such as TeamViewer Administer and troubleshoot issues related to: Active Directory (AD) and Entra ID, Meeting room hardware, AV equipment, and printers Ensure timely resolution within SLA/SLO, escalate appropriately where needed. Monitor system alerts, take proactive actions, and ensure timely resolutions. Perform daily shift handovers, including detailed ticket/project notes. Generate shift reports, perform ticket analytics, and identify patterns for continual improvement. Collaborate with cross-functional teams for escalations and documentation. Maintain high-quality interpersonal communication and demonstrate a neutral, fluent English accent in all end-user interactions. Required Skills & Qualifications: Minimum 57 years of relevant experience in an L2 support capacity with experience working with global users across different time zones, especially Europe. Strong written and verbal communication with a neutral and clear English accent. Strong hands-on experience with: issues, M365 app errors, networking/connectivity issues, JIRA & Confluence Ability to handle and support meeting room tech and peripherals (AV, printers, etc.) Highly reliable with strong documentation, reporting, collaborative and coordination habits. Ability to work independently during night shifts with minimal supervision. Preferred Qualifications: ITIL Foundation or relevant IT certifications (Microsoft, CompTIA, etc.) Experience working in enterprise or MSP environments. Familiarity with automation or self-service support models is a plus. Show more Show less

Key Responsibilities: Provide Level 2 infrastructure support with a focus on: Network devices: Firewalls (Palo Alto, Cisco, Sophos, SonicWall), Switches/WiFi (Cisco, HP, TP-Link, Unify/Ubiquiti, D-Link, Aruba) VPN and remote access solutions, Active Directory servers and Azure Entra Monitoring and SIEM tools: Zabbix, Sentinel, PRTG, NetFlow Analyze. Monitor and resolve system alerts and issues within SLA using Zabbix, Sentinel, SIEM, etc. Analyze and troubleshoot complex infrastructure issues spanning cloud, on-prem, and hybrid environments. Use TeamViewer, Jira, and other collaboration tools for remote support and issue tracking. Perform detailed shift handovers, ensuring smooth communication across teams. Generate reports, analyze ticket trends, and identify proactive fixes or escalations. Participate in project-related tasks, maintenance activities, and process improvements. Maintain detailed documentation and knowledge base updates as needed. Collaborate with global teams across time zones, ensuring uptime and business continuity. Required Skills & Qualifications: 57 years of hands-on experience in infrastructure engineering or network administration. In-depth expertise in: Firewall platforms: Palo Alto, Cisco, Sophos, SonicWall | Switches/WiFi: Cisco, HP, TP-Link, Ubiquiti/Unify, Aruba, D-Link | VPN, Cloud environments, Active Directory, Azure Entra ID Monitoring & SIEM tools: Zabbix, Sentinel, PRTG, NetFlow Analyzer Excellent troubleshooting of network, cloud, and server-side issues Familiarity with TeamViewer for remote support and Jira for ticket management Strong documentation, ticketing, and escalation processes Ability to work independently in a high-pressure, SLA-bound environment Fluent English communication with a neutral accent is mandatory Strong interpersonal skills and the ability to interact professionally with global stakeholders Preferred Qualifications: Certifications such as CCNA/CCNP, Microsoft/Azure, Firewall vendor certs, or ITIL Foundation Experience with hybrid infrastructure models and cloud-native tools Exposure to automation or scripting (PowerShell, Bash, etc.) is a plus Show more Show less

We are seeking a detail-oriented and proactive Application Support Specialist to provide first-line support for enterprise software products used in the life sciences and publishing domains. This role involves assisting researchers, editors, and domain professionals with day-to-day technical issues, guiding them through platform functionalities, and escalating complex problems to higher support tiers when needed. The ideal candidate will have a background in life sciences or related scientific fields , a strong grasp of digital technologies, and a genuine interest in supporting users working with scientific data, content workflows, and research publication systems . Prior experience working with European customers and familiarity with life sciences , research workflows , or scientific content management will be considered a strong advantage. Qualifications & Skills Required: Bachelors/Masters degree in any Life Science/Medical Field 1+ years of experience in a helpdesk, product support, or L1 technical support role. Strong verbal and written communication skills in English. Experience supporting or communicating with international clients, preferably European. Familiarity with support ticketing and service desk tools such as: Jira Service Management / Jira Service Desk/Redmine/Freshdesk/HelpScout Proficiency in understanding and troubleshooting application-related issues. Ability to use AI tools (e.g., ChatGPT, Google Translate, or other LLMs) to interpret and respond to user content or queries written in various European languages. Basic understanding of platforms that manage structured workflows or scientific datasets. Preferred: Experience supporting platforms or customers in the life sciences, academic publishing, or data science sectors. Ability to manage support for multiple products/modules simultaneously. Experience creating help documentation or maintaining support wikis. Familiarity with tools such as: Confluence (for documentation) Microsoft Excel / Google Sheets File formats like CSV, JSON, or XML Remote support tools (e.g., TeamViewer, AnyDesk) Experience 1+ years in a support or helpdesk role Roles & Responsibilities Serve as the first point of contact for customers encountering issues with business applications. Provide prompt and professional responses to support tickets, emails, or chat queries. Troubleshoot common user issues, guide users through application features, and provide clear step-by-step instructions. Document all support interactions and maintain accurate ticket records. Escalate complex issues to L2 support or technical teams with well-documented context and logs. Contribute to the internal knowledge base by creating solution articles, how-tos, and FAQs. Monitor support queues and ensure timely resolution in line with defined SLAs. Collaborate with internal teams to identify patterns in support queries and suggest usability improvements. Work with users from different European countries, using translation tools and large language models (LLMs) to interpret issues or documentation when content is not in English. Show more Show less

Key Responsibilities: Technical & Operational Oversight: Act as L3 escalation point for all end-user support and infrastructure issues. Monitor and manage issues related to: End-User Devices & Applications (Windows, Mac, Linux, M365, Intune, Defender). Global Network Infrastructure (Firewalls, Switches, VPN, Wi-Fi). Azure, AD, Entra, Servers & Monitoring Tools (Zabbix, Sentinel, PRTG, NetFlow, SIEM) Ensure critical incidents and alerts are triaged, escalated, and resolved within SLA. Oversee ticket lifecycle in tools like JIRA, ensuring proper documentation and closure. Shift Management: Lead the night/weekend operations team and ensure smooth shift execution. Coordinate shift handovers with clear status updates and pending actions. Track and manage staff availability, including leave planning and replacements. Drive knowledge transfers, team mentoring, and technical upskilling. Reporting & Analysis: Generate and analyze shift-wise operational reports (tickets, alerts, trends).Identify recurring issues and propose preventive measures or process improvements. Contribute to continual service improvement initiatives. People & Performance Management: Supervise the performance of L2 support and infrastructure engineers. Conduct regular 1:1s, feedback sessions, and collaborate with senior management on team KPIs. Enforce team discipline, shift compliance, and professional standards. Required Skills & Experience: 5+ years of hands-on technical experience in end-user support and IT infrastructure management at L3 level. At least 2 years in a team lead or escalation role in a 24x7 environment. Deep understanding of: M365, Intune, Defender, Windows, MacOS, Linux, Networking (Firewalls, VPN, Switches, Wi-Fi), Azure, AD, Entra ID, cloud infrastructure Monitoring & troubleshooting tools: Zabbix, PRTG, Sentinel, NetFlow, SIEM Strong working knowledge of JIRA, Confluence, TeamViewer. Exceptional problem-solving, triaging, and escalation handling capabilities. Proven experience working in a globally distributed support environment (preferably with European user base). Fluent communication with a neutral and clear English accent is mandatory. Excellent reporting, documentation, and presentation skills. Microsoft Certified: Azure Administrator / Modern Desktop Administrator ITIL Foundation or higher Show more Show less

Job description Join with us IT Infrastructure L1 Support (On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms! Position: IT Infrastructure L1 Support Location: Mumbai & Bangalore Experience: 2 to 3 years Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What Youll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic networking Escalate complex cases to L2/L3 teams with clear documentation. Maintain the ticketing system and update the knowledge base. Support users with basic IT training and guidance. Assist in hardware/software maintenance and system monitoring. What You’ll Bring A diploma or degree in IT (preferred). Basic understanding of Windows, macOS, or Linux. Familiarity with MS Office, ticketing tools (e.g., ServiceNow, Jira). Strong troubleshooting and communication skills. A customer-first mindset and the ability to stay calm under pressure. What You’ll Gain Exposure to enterprise-grade IT infrastructure in a regulated financial ecosystem. Mentorship from senior technology leaders. A supportive team that values learning, innovation, and ownership. Reporting To: Associate Director – Technology Ready to launch your IT career with impact? Click Apply Now using the link.

Job Description: As a remote support technician based in Mohali, you will be responsible for providing real-time assistance to US customers who are encountering challenges with setting up their devices, experiencing slow system performance, encountering software errors, or facing internet connectivity issues. Your primary goal will be to troubleshoot and resolve these issues efficiently to ensure customer satisfaction and smooth operation of their devices. Responsibilities: - Address and resolve operating system, email, and device driver issues remotely. - Utilize tools such as TeamViewer to gain control of customers" devices for troubleshooting purposes. - Suggest appropriate paid support plans to customers as needed to optimize their user experience. Requirements: - Possess at least 1 year of experience in providing remote technical support. - Demonstrate proficiency in spoken English and have a good understanding of common PC-related issues. This is a full-time, permanent position that involves working during the night shift. Please note that the work location for this role is virtual, and you will be expected to perform your duties remotely.,

L2 Infrastructure Engineer (Night Shift) Location: Hyderabad, India (100% Onsite), Night Shift Support) Experience Required: 57 Years Shift Timings (Mandatory): Must be flexible to work permanent night shiftsand week-end/public holiday, with possible shift windows: 4:00 PM 12:00 AM IST |10:00 PM 6:00 AM IST |4:00 AM 12:00 PM IST (Shift schedules are subject to change based on business requirements.) Job Summary: We are seeking a highly experienced and technically strong L2 Infrastructure Engineer to join our global IT operations team. The ideal candidate should have 57 years of hands-on experience in network infrastructure management, including firewalls, switches, cloud infrastructure, monitoring, and security tools. A deep understanding of infrastructure troubleshooting, coupled with a customer-focused attitude and fluent English communication, is essential for success in this role. Key Responsibilities: Provide Level 2 infrastructure support with a focus on: Network devices: Firewalls (Palo Alto, Cisco, Sophos, SonicWall), Switches/WiFi (Cisco, HP, TP-Link, Unify/Ubiquiti, D-Link, Aruba) VPN and remote access solutions,Active Directory servers and Azure Entra Monitoring and SIEM tools: Zabbix, Sentinel, PRTG, NetFlow Analyze. Monitor and resolve system alerts and issues within SLA using Zabbix, Sentinel, SIEM, etc. Analyze and troubleshoot complex infrastructure issues spanning cloud, on-prem, and hybrid environments. Use TeamViewer, Jira, and other collaboration tools for remote support and issue tracking. Perform detailed shift handovers, ensuring smooth communication across teams.Generate reports, analyze ticket trends, and identify proactive fixes or escalations. Participate in project-related tasks, maintenance activities, and process improvements.Maintain detailed documentation and knowledge base updates as needed. Collaborate with global teams across time zones, ensuring uptime and business continuity. Required Skills & Qualifications: 57 years of hands-on experience in infrastructure engineering or network administration. In-depth expertise in: Firewall platforms: Palo Alto, Cisco, Sophos, SonicWall |Switches/WiFi: Cisco, HP, TP-Link, Ubiquiti/Unify, Aruba, D-Link |VPN, Cloud environments, Active Directory, Azure Entra ID Monitoring & SIEM tools: Zabbix, Sentinel, PRTG, NetFlow Analyzer Excellent troubleshooting of network, cloud, and server-side issues Familiarity with TeamViewer for remote support and Jira for ticket management Strong documentation, ticketing, and escalation processes Ability to work independently in a high-pressure, SLA-bound environment Fluent English communication with a neutral accent is mandatory Strong interpersonal skills and the ability to interact professionally with global stakeholders Preferred Qualifications: Certifications such as CCNA/CCNP, Microsoft/Azure, Firewall vendor certs, or ITIL Foundation Experience with hybrid infrastructure models and cloud-native tools Exposure to automation or scripting (PowerShell, Bash, etc.) is a plus Show more Show less

Role Purpose :Aternity Detailed JD: Support Engineer (3 Positions) Aternity Support Responsibilities: Provide technical support for the deployment, configuration, and maintenance of the Aternity digital experience monitoring solution. Troubleshoot and resolve issues related to endpoint agents, application performance, and user experience monitoring. Monitor system health, generate reports, and escalate critical incidents as needed. Collaborate with cross-functional teams to ensure seamless migration from Aternity to the new platform. Document support processes, known issues, and resolutions for knowledge sharing. Assist in user training and onboarding for the new solution. Participate in after-hours support and on-call rotations as required. Qualifications: Knowledge of Aternity is essential for this role. However, we are also open to candidates experienced in other DEX tools like Nexthink, ControlUp, TeamViewer, 1E, or Systrack. Knowledge of ZDX and UberAgent will be an added advantage. Additional knowledge of Python, SQL, Jenkins, Hive, Airflow, ETL, and analytical/logical skills is desirable but not mandatory. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: UxM - NexThink.Experience: 5-8 Years.

You are invited to join a leading IT company based in Jodhpur as a Software Support Executive with a minimum of 2+ years of experience. Your role will involve providing exceptional customer support by addressing queries and issues related to computer hardware, networking, and software applications. To be successful in this position, you should have at least 1 year of prior experience in customer support and possess proficiency in various skills including basic computer hardware and networking knowledge, Microsoft Office applications (Word, Excel, PowerPoint), and remote access software such as TeamViewer, Ammyy, and Skype. Your responsibilities will include researching, diagnosing, and troubleshooting system issues, as well as escalating unresolved problems to the appropriate internal teams. You will guide clients through issue resolution via phone, email, or chat, demonstrating a positive and confident attitude throughout. Experience with bug tracking software like JIRA and the ability to prepare accurate reports will be beneficial for this role. Additionally, you should have a good understanding of computer systems, mobile devices, and other technology products. Your role will involve providing step-by-step technical assistance, collaborating with cross-functional teams to maintain software quality, and demonstrating strong analytical and problem-solving skills. A professional attitude, excellent communication skills, and a Bachelor's degree are necessary qualifications for this position. If you are a proactive individual with a passion for delivering exceptional customer support and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.,

You are invited to join our team as a Manager, Senior, or Analyst in IT Support based in Australia Time. As part of our team, you will be responsible for providing end user support, basic end point troubleshooting, and implementing ITIL Process Framework. To excel in this role, you should hold a degree in IT with additional technical certifications such as ITIL. Your expertise in using tools like Service Now, Intune, Windows OS, Microsoft Teams, Office365, and TeamViewer will be key to success. The ideal candidate for Analyst IT Support should have a minimum of 3 years of experience, Senior Analyst IT Support requires 5+ years, and Manager IT Support mandates at least 10 years of experience in IT Support. Apart from technical skills, we value soft skills, especially excellent written and oral communication. The position is based in Andheri East or Mahape, and the working hours are from 2 AM to 12 PM India time. If you are passionate about IT support and possess the required qualifications and experience, we encourage you to apply by sending your CV to saeed.khan@scytech.com. Join us in shaping the future of IT support and furthering your career in this dynamic field.,

Type : Full Time Location : Noida Job Summary: The L2 IT Support Engineer is responsible for handling escalated technical support incidents that cannot be resolved by L1 support. This role involves deeper troubleshooting of hardware, software, network, and server issues, supporting business-critical applications, and ensuring timely resolution of problems. The L2 engineer also collaborates with L3 teams and may contribute to infrastructure maintenance, system upgrades, and process improvements. Key Responsibilities: Handle escalated support requests from L1, ensuring timely resolution within SLAs. Troubleshoot intermediate to complex issues involving desktops, laptops, operating systems, printers, and mobile devices. Administer and support Active Directory, DNS, DHCP, Group Policies, and user account management. Provide support for enterprise applications (e.g., Outlook, Office 365, collaboration tools, antivirus systems). Perform installation, configuration, and maintenance of hardware and software systems. Manage remote and on-site support for end-users across locations. Monitor system performance and assist with proactive maintenance activities. Collaborate with L3 teams for unresolved issues or infrastructure-related tasks. Maintain accurate documentation of issues, solutions, asset inventory, and configurations. Create and maintain technical documentation, SOPs, and knowledge base articles. Assist in software patching, security updates, and compliance activities. Participate in IT projects including migrations, deployments, and audits. Train and mentor L1 support staff when needed. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 3-5 years of experience in IT support or infrastructure roles. Strong understanding of Windows OS (client and server editions), Office 365, and AD. Good knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs). Familiarity with endpoint security tools and system backup solutions. Experience with remote desktop tools (RDP, TeamViewer, AnyDesk, etc.). Proficiency with ticketing tools such as ServiceNow, JIRA, Freshservice, or Zendesk. Strong problem-solving skills and ability to work under pressure. Excellent communication and documentation skills. Preferred Qualifications (Nice to Have): Microsoft Certifications (MCP, MCSA, or equivalent) ITIL v3/v4 Foundation Certification Exposure to virtualization platforms (VMware, Hyper-V) Basic PowerShell scripting knowledge Experience with cloud platforms like Microsoft Azure or AWS Familiarity with monitoring tools (e.g., SolarWinds, PRTG) Show more Show less

Experience: 1 - 3 Years Location: Pune Employment Type: Full-time About us: Codewalla is a New Yorkbased AI-native product studio with engineering teams in India. Since 2005, weve helped ambitious startups design, build, and scale modern digital products. Our work lives at the intersection of design, engineering, and automation powering everything from AI copilots to cloud-native platforms. Reliable infrastructure and fast operational response are the backbone of what we do. Thats where you come in. Role Overview: As a?TechOps Executive, youll ensure our systems, hardware, tools, and services are running securely, reliably, and efficiently whether its onboarding a new hire remotely, troubleshooting system issues, or working with vendors to get equipment delivered on time. This is a hybrid role that blends infrastructure management with IT execution, and its perfect for someone who enjoys solving practical problems, taking initiative, and keeping things running behind the scenes. What Youll Do: Systems Monitoring & Support Monitor uptime, system health, and performance across development and production environments Troubleshoot issues (local and remote) across OS, software, network, and cloud systems Perform root-cause analysis and collaborate with DevOps teams to resolve recurring issues Infrastructure, Security & Automation Configure machines, access controls, and user permissions for new and existing team members Support secure practices such as system hardening, OS patching, and routine compliance audits. Assist in CI/CD workflows and contribute to infrastructure improvements and documentation Hardware, Tools & Vendor Management Coordinate hardware procurement: sourcing laptops, peripherals, and licenses as per project needs Work with vendors for equipment purchases, service warranties, and support escalations Track inventory, machine handovers, and replacement cycles using internal systems Troubleshoot and resolve remote hardware/software issues during onboarding and day-to-day ops Team Enablement & Documentation Act as a first point of contact for internal TechOps requests Maintain internal documentation, runbooks, and asset registers Collaborate cross-functionally with HR, Finance, and Engineering to ensure smooth operational workflows What Makes You a Great Fit: 1+ years of experience in TechOps, IT Support, Infrastructure, or DevOps assistance Hands-on experience with Linux/macOS systems, basic networking, and cloud services (AWS/GCP) Familiarity with monitoring/logging tools and remote access tools (AnyDesk, TeamViewer, etc.) Exposure to CI/CD tools, Git, basic scripting, or task automation Strong coordination, follow-up, and communication skills especially with remote teams and external vendors Ability to juggle multiple requests and still maintain system hygiene and documentation Bonus: Interest in using AI tools like GitHub Copilot or ChatGPT to streamline workflows Bonus: Familiarity with procurement tools, inventory tracking, or asset management platforms Why Join Codewalla We integrate AI into our workflows from dev to ops Youll collaborate directly with founders, engineers, and designers no silos or red tape High-impact environment what you fix today affects what we ship tomorrow Fast-learning culture with room to grow into DevOps, SRE, or cloud automation roles We value people who take initiative, move fast, and stay curious If you&aposre ready to be the invisible force that keeps everything running, scaling, and secured we&aposd love to have you onboard. Show more Show less

You will be responsible for providing IT support services to end users in Australia Time. As a Manager, Senior Analyst, or Analyst in the IT Support team, your main focus will be on end user support and basic endpoint troubleshooting, following ITIL process framework guidelines. Your role will involve utilizing your expertise in products such as Service Now, Intune, Windows OS, Microsoft Teams, Office365, and TeamViewer. To qualify for this position, you should hold a degree in IT along with any additional technical certifications, with a preference for ITIL certification. The ideal candidate will have at least 3+ years of experience for Analyst IT Support, 5+ years for Senior Analyst IT Support, and 10+ years for Manager IT Support roles. In addition to technical skills, strong written and oral communication skills are essential for this role. The location for this position can be either Andheri East or Mahape, with working hours from 5 AM to 2 PM (India time). If you meet the requirements and are interested in this opportunity, please apply or send your CV to saeed.khan@scytech.com.,

Job Title: IT Administrator Company: NS Ventures India Location: Mohali, Punjab Experience: Minimum 2 Years Department: Technical / Infrastructure Employment Type: Full-time About NS Ventures: NS Ventures India is a leading real estate marketing and video production company. With cutting-edge technology and high-volume media operations, we specialize in drone shoots, virtual tours, project films, and digital branding across India. Key Responsibilities: Maintain and troubleshoot workstations, high-end editing systems, and rendering setups (Windows/macOS). Ensure smooth operation of LAN/WAN , Wi-Fi routers, switches, and network-attached storage (NAS) systems. Set up and manage video editing hardware like Blackmagic cards, 4K monitors, capture stations, etc. Perform regular system backups , and ensure redundant storage management for video data. Monitor server performance and optimize local network speed for real-time video sync and rendering. Handle user-level access control , secure login protocols, and antivirus/firewall deployment . Coordinate with external vendors for hardware procurement , AMC renewals, and system upgrades. Respond to day-to-day IT support issues for the production, design, and drone teams. Implement basic data security practices to prevent unauthorized data copying or cloud misuse. Maintain documentation for all IT assets and regularly update software licenses and system logs. Required Skills: Proficient in managing video production hardware (Adobe, DaVinci setups, proxy workflows). Strong knowledge of network administration , IP setup, port management, and shared file servers. Familiarity with data security protocols and basic compliance measures (including password policy, 2FA). Comfortable with IT documentation and inventory management tools. Fast response time and ability to prioritize production-critical IT tasks. Qualification: Bachelor&aposs Degree/Diploma in IT, Computer Science, or related field. Minimum 2 years of hands-on experience in an IT admin role, preferably in a media or production company. Preferred: Experience with tools like Synology NAS, TeamViewer, FortiGate, Adobe CC Network Licensing . Understanding of VPNs, remote editing workflows , and collaboration setups. Show more Show less

Role & responsibilities - Oversee Windows Servers Windows Server 2012R2/Windows Server 2019/Windows Server 2022, CentOS Servers, Exchange Server 2019, and Active Directory Manage system upgrades, backups, recovery, and DR site setups Day to day operations of VMware and Hyper-V Virtual Servers. Implement DFS Management and File Server configurations Monitor data center health using diagnostic and performance-monitoring tools Ensure seamless coordination with NOC and Helpdesk teams for issue resolution Maintain hardware inventory and infrastructure including desktops, laptops, routers, switches, firewalls, and printers Configure and troubleshoot windows servers issue, and Cerberus FTP Server administration. Administer enterprise email security and anti-spam cloud gateways Perform routine audits and sustain network and server integrity Provide tier-3 support for critical incidents and root cause analysis Uphold high availability and efficiency standards across IT operation Preferred candidate profile - Proven experience as a Senior System Administrator, Network Administrator, or similar role Expertise in virtualization technologies: Hyper-V, VMware, and platform migrations Solid knowledge of: DNS, DHCP, ADFS, Active Directory Replication, Windows Clustering Familiarity with patch management tools such as ManageEngine Endpoint Central or Microsoft SCCM Understanding of Microsoft Exchange (online and on-premises) setup Experience with cloud infrastructureespecially Microsoft Azure Proficient with backup solutions, including Veeam, tape libraries, and LTO devices Hands-on with RMM tools like TeamViewer or Endpoint Central Experience designing and maintaining large-scale distributed systems in domain environments. Familiar with operating systems, HTTP traffic, caching, content delivery networks

You should have basic knowledge of computer hardware and peripherals. It is important to understand LAN/Wi-Fi networks and IP configuration. Your responsibilities will include installation and troubleshooting of Windows OS and common office software. Additionally, you should be able to handle basic printer and scanner setup tasks. Familiarity with remote tools like TeamViewer or AnyDesk is required. Good communication and problem-solving skills are important for this role. Education required for this position is BCA Fresher or Any Graduate with relevant experience of 1 to 2 years. This is a full-time, permanent position with day shift. The work location is in person.,

Technical Support - Executive (US Shift) : Skills (common) : - Understanding Operating Systems like Windows 7,8,10 and MacOS. - Troubleshooting Internet, Hardware and Software Internet Issues for Clients. - Fixing Software and Drivers on Client Systems. - Understanding of Settings and Control Panel Options. - Fixing Issues in Device Manager and External Devices. - Understanding Latest Privacy Settings and Access Control in Devices. - Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc. - Excellent oral communication skills with a passion to resolve customer queries successfully and quickly. - Adept at technology to troubleshoot and ensure smooth online class experience. - Active listening skills, patience and detail obsession to maintain call logs Responsibilities & Duties : - Identify and resolve technical issues promptly and successfully (TAT 5 minutes). - Answer technical and service questions about the product. - Ownership for the team mission to create a 5-Star experience for every customer. - Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details Working hours : - 12 AM - 9 AM - 6 days working with 1 Weekday Off (Saturday/Sunday Working)

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including email setup, access provisioning, and laptop configuration.

We are looking for a Technical Support Engineer to join our growing support team at Gatisofttech. You will be responsible for assisting clients with real-time troubleshooting, resolving software-related queries, and ensuring smooth operation of our ERP, POS, Web, and Mobile applications. This role is ideal for individuals who are passionate about technology and providing excellent customer service. Key Responsibilities Provide technical support via phone, chat, email , or remote desktop tools such as AnyDesk . Respond to client queries in a timely and professional manner. Resolve software complaints and escalate complex issues to development teams if required. Guide users through installation, configuration, and usage of software. Maintain logs of client interactions and follow up until resolution. Deliver training sessions for new clients and users on using the software effectively. Assist in report generation or design when needed (knowledge of data report designing is a plus). Understand ERP / POS systems and help customers optimize their usage. Comfortable with Traveling / Have valid Passport. Required Skills Qualifications Basic to intermediate knowledge of computer applications, Windows OS , and network configuration. Strong analytical and troubleshooting skills for software and system-level issues. Proficient in using remote desktop software like AnyDesk, TeamViewer , etc. Good command over Gujarati, Hindi, and English both written and verbal. Pleasing personality and strong customer service orientation. Background in Software, IT, Computer Applications, or related field is mandatory . Ability to multitask and handle support queries efficiently. Preferred Qualifications Experience with ERP / POS software support or customer-facing roles in IT companies. Knowledge of basic SQL queries, web/mobile app environments , or report designing tools is a plus. Graduates in BCA, MCA, BSc IT, MSc IT, Diploma IT, or related disciplines. Why Gatisofttech Work on real-time support for innovative enterprise software solutions . Friendly and collaborative work environment. Hands-on experience in ERP, POS, Mobile App support and client communication. 5-day working week Friday or Saturday off , Sunday fixed holiday. Celebrations, outings, and team-building activities regularly conducted. Excellent growth path for a long-term career in software support and product consultation.

Help Desk Lead (T2) We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills EducationAssociate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills: Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills: Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have: Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP)

Help Desk Lead We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills EducationAssociate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills: Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills: Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have: Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP)

We want to shape the future with vision and innovation. Be part of it and develop your full potential! As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 16,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers. Would you like to take the next step in your career and be part of our highly qualified team? Are you ready to break new ground? Job Title: End User Support Engineer Department: IT Support Experience: 1 to 2 Years Job Location: Hyderabad/ Bangalore / Pune Mode of Work: Work from office. Job Summary: The End User Support Engineer is responsible for delivering first and second-level technical support to end users across the organization. This role includes managing and resolving incidents and service requests related to desktops, laptops, mobile devices, printers, and other peripheral hardware, as well as standard software and operating systems. The role demands strong technical troubleshooting skills, excellent customer service, presentability and the ability to work both independently and collaboratively within a dynamic IT environment. Key Responsibilities: Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals, ensuring minimal downtime for users. Install, configure, and maintain Windows and macOS operating systems and standard business applications (e.g., MS Office, Zoom, VPN, antivirus, etc.). Diagnose and resolve hardware and software issues in-person and through remote support tools. Handle incident and service request tickets via the ITSM/ticketing system, emails, or calls with prompt and professional communication. Assist with employee onboarding and offboarding processes, including user account setup, access provisioning, and device assignment/collection. Ensure all support activities are well-documented, with accurate logging of issues and resolution steps in the ticketing system. Monitor and maintain system health, ensuring compliance with IT security policies and best practices. Understanding of IT Security Policies or Procedures. Perform basic troubleshooting for network connectivity issues, including LAN, Wi-Fi, and VPN access. Collaborate with IT team members for escalation and resolution of complex or high-priority issues. Maintain and update the inventory of IT assets, and coordinate replacements, upgrades, or repairs as needed. Support periodic IT audits by ensuring systems and assets are properly tagged, documented, and compliant. Educate end users on best practices and promote self-service resources where appropriate. Participate in IT projects, rollouts, and system upgrades as required. Prepare Reports as needed. Keep Assets Management updated to keep IT Stock Accurate & perform physical verification. Qualifications : Diploma or bachelors degree in information technology, Computer Science, or related field. Min 4 years of experience in a similar end-user support Proficiency with Windows, macOS, Microsoft 365 suite, and common enterprise tools. Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, SCCM, etc.). Strong understanding of ITIL processes (Incident, Request, Asset Management). Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN). Excellent problem-solving, communication, and interpersonal skills. Presentable and ability to communicate well with Managers. Ability to manage multiple tasks and priorities in a fast-paced environment. Preferred Certifications (Nice to Have): ITIL Foundation Certification