Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). The candidate should be willing to relocate to Noida. Good knowledge of Windows /Linux system and networking fundamentals. Experience with cloud security and technologies like AWS, Azure, or Google Cloud Knowledge in operating and configuring SIEM tools (e.g., Sentinel , Splunk, MS defender). Knowledge of firewalls, IDS/IPS, DLP, and endpoint protection systems. Familiar with scripting and automation tools (e.g., Python, PowerShell). Experience with monitoring and logging platforms like ELK Stack, Splunk, Prometheus, Grafana, New Relic , Solarwinds Knowledge in CI/CD tools and processes (e.g., Jenkins, GitLab CI/CD). Knowledge containerization and orchestration tools (e.g., Docker, Kubernetes). Key Responsibilities Hands-on experience in Security incident response and threat intelligence analysis Knowledge of networking concepts, firewalls, and security protocols. Experience with SIEM tools, IDS/IPS systems, and endpoint security tools. Investigate security incidents and recommend remediation measures. Analyze security alerts from various monitoring tools and respond appropriately. Manage SIEM (Security Information and Event Management) tools and ensure logs are analyzed. Respond to incidents, perform initial troubleshooting, and escalate complex issues to L2/L3 engineers. Perform routine maintenance of servers, virtual machines, and cloud resources. Assist in provisioning, configuring, and decommissioning infrastructure as required. Support and maintain CI/CD pipelines for various projects. Execute existing automation scripts for routine tasks. Contribute to the improvement of automation scripts and processes. Maintain accurate and up-to-date documentation for configurations, incidents, and procedures. Coordinate with L2/L3 engineers, development, and QA teams for issue resolution. Show more Show less

Responsibilities: Handle client custom projects and support existing applications Client custom projects include Configuration of new clients using C# and PowerShell based application Data Feed setups SSIS Package builds Report generation Support includes Configuration changes on client sites using C# and Angular based application Backend data modifications Analysis of SSIS packages Analysis of C# code-based web application Integration impact analysis Setup of data feed monitoring and automations Requirements: Experience: 3+ years Technical Skills: C#, .Net, SQL development, SSIS & SSRS (Optional) HTML, CSS, JavaScript, PowerShell, Form IO, Angular (Basic Knowledge) Tools: GIT, JIRA Good Analytical and Logical thinking skills Efficient handling of critical tasks and decision-making skills Innovation and Automation driven Flexibility to work in US Shift Can Join In: 30 days Or Less Responsibilities: Handle client custom projects and support existing applications Client custom projects include Configuration of new clients using C# and PowerShell based application Data Feed setups SSIS Package builds Report generation Support includes Configuration changes on client sites using C# and Angular based application Backend data modifications Analysis of SSIS packages Analysis of C# code-based web application Integration impact analysis Setup of data feed monitoring and automations Requirements: Experience: 3+ years Technical Skills: C#, .Net, SQL development, SSIS & SSRS (Optional) HTML, CSS, JavaScript, PowerShell, Form IO, Angular (Basic Knowledge) Tools: GIT, JIRA Good Analytical and Logical thinking skills Efficient handling of critical tasks and decision-making skills Innovation and Automation driven Flexibility to work in US Shift Can Join In: 30 days Or Less Show more Show less

The Specialist provides support to local channel partners and their advertising partners through thought leadership, a thorough understanding of each program’s guidelines and expertise in both program administration and customer service. This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service. Duties/Responsibilities Review marketing materials against an established set of guidelines and brand standards, enter results into a database, and communicate results of the review to advertisers Work with many clients and customers (primarily via phone, chat, and email) to understand their marketing needs. Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided. Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation Collaborate with team Participate in idea-sharing and brainstorming sessions Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers Perform website functionality checks May perform quality control checks to ensure accuracy and compliance with program guidelines (QC) Qualifications Bachelor's degree in business, communication, journalism, marketing or related field Less than 1 year marketing or advertising experience (entry-level) Some remote-work experience preferred and demonstrated ability to work independently Established technical competence including experience with Microsoft Word, Excel, and Outlook Strong attention to detail and excellent time management Solid verbal and written communication skills Exceptional client and customer service skills Ability to organize work, multitask and meet deadlines Exceptional ability to work within a team environment A natural curiosity and eager desire to learn Show more Show less

LMS - Specialist is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. Additionally, this role will oversee the activities of other team members within the team. Duties/Responsibilities Answer incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Show more Show less

Design, implement, and manage Azure Kubernetes Service (AKS) clusters. Monitor and optimize the performance of AKS clusters. Troubleshoot and resolve issues related to AKS and containerized applications. Implement security measures to protect AKS clusters and containerized applications. Collaborate with development teams to support application deployment and maintenance. Maintain documentation for AKS configurations, processes, and procedures. Automate deployment, scaling, and management of containerized applications using AKS. Participate in on-call rotation for after-hours support. Designing and deploying Kubernetes clusters to ensure stability, scalability, and security. Automating deployment and scaling of containerized applications. Monitoring and troubleshooting Kubernetes environments to maintain performance and reliability. Collaborating with development teams to implement CI/CD pipelines and optimize workflows. Troubleshooting network/DNS communication issues using tools like telnet, tracert, curl, and nslookup. Troubleshooting AKS issues such as pod crashes, node restarts, and pod volume issues, FluentD communication issue etc. Ensuring security and compliance of Kubernetes infrastructure. Developing a self-managed ingress controller with security controls Writing YAML code to convert Azure classic to YAML pipelines Participate in on-call rotation for after-hours support. Upgrading Kubernetes Node. Primary Skills Azure Kubernetes Service (AKS) Azure Data Factory Azure API Management CI/CD Pipeline Secondary Skills Ensuring security and compliance of Kubernetes infrastructure. Show more Show less

As a Sr. Associate, you will review and approve marketing materials, collaborate with your team and customers, and perform website functionality checks. Join us and help us deliver relevant, persuasive experiences for our clients. Duties/Responsibilities Review marketing materials against an established set of guidelines and brand standards, enter results into database, and communicate results of the review to advertisers ) Participate in team collaboration through idea-sharing and brainstorming sessions Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers Perform website functionality checks May perform quality control checks to ensure accuracy and compliance with program guidelines (QC) Qualifications Bachelor's degree in business, communication, journalism, marketing or related field 2-3 years marketing or advertising experience or in a related field Some remote-work experience preferred and demonstrated ability to work independently Willingness to work US hours Established technical competence including experience with Microsoft Word, Excel, and Outlook Sound attention to detail and excellent time management Ability to organize work, multitask and meet deadlines Exceptional ability to work within a team environment Solid verbal and written communication skills A natural curiosity and eager desire to learn Show more Show less

The QA Engineer is responsible for the overall quality of the solutions that are developed and deployed by Ansira. This role interacts with the technical and business teams. Flexibility and a positive attitude in an ever-changing environment are important attributes for this position. What You Will Do 4+ years of Strong working experience in QA methodology and tools, with demonstrated QA experience 4+ years of experience in designing test scenarios, test execution, monitoring, analyzing results, and reporting results. Strong knowledge of QA methodology and tools, with demonstrated QA experience in an SDET or QAE role. 2+ Years experience in Automation using Selenium (Preferable C#) Strong experience in writing SQL queries (Select statements, joins) 3+ years of experience in testing APIs (SOAP and REST services) Knowledge of deployment automation, continuous integration, build automation tools (TFS, Jenkins, TeamCity). Ability to do effective communications with all stakeholders. Strong written and verbal communication skills. Conversant with Agile/Scrum development methodology. Minimum of Bachelors degree in Engineering or related fields is the must Background And Experience Bachelor's degree is required, preferably with emphasis on Business or Computer Science 3+ years experience in a Quality Assurance or Development role Understanding of software engineering and web development Strong written and verbal communication skills Background in QA process and strategy Show more Show less

As a Sr. Associate, you will review and approve marketing materials, collaborate with your team and customers, and perform website functionality checks. Join us and help us deliver relevant, persuasive experiences for our clients. As a Sr. Associate, you will review and approve marketing materials, collaborate with your team and customers, and perform website functionality checks. Join us and help us deliver relevant, persuasive experiences for our clients. Duties/Responsibilities Review marketing materials against an established set of guidelines and brand standards, enter results into database, and communicate results of the review to advertisers ) Participate in team collaboration through idea-sharing and brainstorming sessions Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers Perform website functionality checks May perform quality control checks to ensure accuracy and compliance with program guidelines (QC) Qualifications Bachelor's degree in business, communication, journalism, marketing or related field 2-3 years marketing or advertising experience or in a related field Some remote-work experience preferred and demonstrated ability to work independently Established technical competence including experience with Microsoft Word, Excel, and Outlook Sound attention to detail and excellent time management Ability to organize work, multitask and meet deadlines Exceptional ability to work within a team environment Solid verbal and written communication skills A natural curiosity and eager desire to learn Show more Show less

> Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). > The candidate should be willing to relocate to Noida. > candidate should be holding at least 7-8 yrs. of hardcore network Ops experience. > Playing key role for network related incidents and providing key inputs for Problem Management. > Identifying open risk in the production network and provide input for mitigation. > Documenting all Changes done in production environment through Change Management process. > Troubleshoot and resolve network issues, including LAN, WAN, WLAN, and firewall. > Configure, maintain, and optimize network devices such as routers, switches, firewalls, WAF and load balancers. > Candidate must have worked on the latest technologies (Cloud). > Collaborate with cross-functional teams to improve network reliability and performance. Networking Knowledge: Strong understanding of TCP/IP, VLANs, subnetting, routing protocols (BGP, OSPF, EIGRP), and switching technologies. Hands-on Experience: Cisco, WAF and F5 load balancer. Security & Firewalls: Hands-on experience on firewalls (Palo Alto, FortiGate, Cisco ASA and Firepower), NAT, S2S IPSec and Remote VPN. Certifications (Preferred): CCNA, CCNP, or equivalent. ITIL Knowledge: Incident and change management best practices.

Required Skills and Qualifications: 5-7 year experience Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). The candidate should be willing to relocate to Noida. Good knowledge of Windows /Linux system and networking fundamentals. Experience with cloud security and technologies like AWS, Azure, or Google Cloud Knowledge in operating and configuring SIEM tools (e.g., Sentinel , Splunk, MS defender). Knowledge of firewalls, IDS/IPS, DLP, and endpoint protection systems. Familiar with scripting and automation tools (e.g., Python, PowerShell). Experience with monitoring and logging platforms like ELK Stack, Splunk, Prometheus, Grafana, New Relic , Solarwinds Knowledge in CI/CD tools and processes (e.g., Jenkins, GitLab CI/CD). Knowledge containerization and orchestration tools (e.g., Docker, Kubernetes). Key Responsibilities Hands-on experience in Security incident response and threat intelligence analysis Knowledge of networking concepts, firewalls, and security protocols. Experience with SIEM tools, IDS/IPS systems, and endpoint security tools. Investigate security incidents and recommend remediation measures. Analyze security alerts from various monitoring tools and respond appropriately. Manage SIEM (Security Information and Event Management) tools and ensure logs are analyzed. Respond to incidents, perform initial troubleshooting, and escalate complex issues to L2/L3 engineers. Perform routine maintenance of servers, virtual machines, and cloud resources. Assist in provisioning, configuring, and decommissioning infrastructure as required. Support and maintain CI/CD pipelines for various projects. Execute existing automation scripts for routine tasks. Contribute to the improvement of automation scripts and processes. Maintain accurate and up-to-date documentation for configurations, incidents, and procedures. Coordinate with L2/L3 engineers, development, and QA teams for issue resolution.

> Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). > The candidate should be willing to relocate to Noida. > candidate should be holding at least 7-8 yrs. of hardcore network Ops experience. > Playing key role for network related incidents and providing key inputs for Problem Management. > Identifying open risk in the production network and provide input for mitigation. > Documenting all Changes done in production environment through Change Management process. > Troubleshoot and resolve network issues, including LAN, WAN, WLAN, and firewall. > Configure, maintain, and optimize network devices such as routers, switches, firewalls, WAF and load balancers. > Candidate must have worked on the latest technologies (Cloud). > Collaborate with cross-functional teams to improve network reliability and performance. Networking Knowledge: Strong understanding of TCP/IP, VLANs, subnetting, routing protocols (BGP, OSPF, EIGRP), and switching technologies. Hands-on Experience: Cisco, WAF and F5 load balancer. Security & Firewalls: Hands-on experience on firewalls (Palo Alto, FortiGate, Cisco ASA and Firepower), NAT, S2S IPSec and Remote VPN. Certifications (Preferred): CCNA, CCNP, or equivalent. ITIL Knowledge: Incident and change management best practices. Show more Show less

Required Skills And Qualifications 5-7 year experience Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). The candidate should be willing to relocate to Noida. Good knowledge of Windows /Linux system and networking fundamentals. Experience with cloud security and technologies like AWS, Azure, or Google Cloud Knowledge in operating and configuring SIEM tools (e.g., Sentinel , Splunk, MS defender). Knowledge of firewalls, IDS/IPS, DLP, and endpoint protection systems. Familiar with scripting and automation tools (e.g., Python, PowerShell). Experience with monitoring and logging platforms like ELK Stack, Splunk, Prometheus, Grafana, New Relic , Solarwinds Knowledge in CI/CD tools and processes (e.g., Jenkins, GitLab CI/CD). Knowledge containerization and orchestration tools (e.g., Docker, Kubernetes). Key Responsibilities Hands-on experience in Security incident response and threat intelligence analysis Knowledge of networking concepts, firewalls, and security protocols. Experience with SIEM tools, IDS/IPS systems, and endpoint security tools. Investigate security incidents and recommend remediation measures. Analyze security alerts from various monitoring tools and respond appropriately. Manage SIEM (Security Information and Event Management) tools and ensure logs are analyzed. Respond to incidents, perform initial troubleshooting, and escalate complex issues to L2/L3 engineers. Perform routine maintenance of servers, virtual machines, and cloud resources. Assist in provisioning, configuring, and decommissioning infrastructure as required. Support and maintain CI/CD pipelines for various projects. Execute existing automation scripts for routine tasks. Contribute to the improvement of automation scripts and processes. Maintain accurate and up-to-date documentation for configurations, incidents, and procedures. Coordinate with L2/L3 engineers, development, and QA teams for issue resolution. Show more Show less

As a Sr. Associate, you will review and approve marketing materials, collaborate with your team and customers, and perform website functionality checks. Join us and help us deliver relevant, persuasive experiences for our clients. Duties/Responsibilities Review marketing materials against an established set of guidelines and brand standards, enter results into database, and communicate results of the review to advertisers ) Participate in team collaboration through idea-sharing and brainstorming sessions Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers Perform website functionality checks May perform quality control checks to ensure accuracy and compliance with program guidelines (QC) Qualifications Bachelor's degree in business, communication, journalism, marketing or related field 2-3 years marketing or advertising experience or in a related field Some remote-work experience preferred and demonstrated ability to work independently Willingness to work US hours Established technical competence including experience with Microsoft Word, Excel, and Outlook Sound attention to detail and excellent time management Ability to organize work, multitask and meet deadlines Exceptional ability to work within a team environment Solid verbal and written communication skills A natural curiosity and eager desire to learn Show more Show less

This position involves extensive contact with end-users via phone, chat, and email, with a focus on client satisfaction. Under direct supervision, the PSA responds to and diagnoses problems through discussion with users, responds to users regarding questions related to local marketing programs, including co-op, media and events, and assists the Partner Support Manager with project workloads. The major focus of the PSA includes: · Answering call center calls for all clients on multiple web-based applications. · Responding to and processing call center e-mails. Resolving basic problems while referring to more complex problems to Managers, Specialist, or the Client Success Delivery team. Helping new users through the post-training learning and acclimation process. Answering call center calls and responding to emails from users related to co-op and local media/events programs. Trafficking one-off advertising requests according to client specifications Processing data changes requested by the client. Retrieving and sending files to clients as needed. Maintaining call center tickets, tracking information completely and accurately. Interacting with partner services teams’ daily basis to ensure client satisfaction. Providing assistance with user guides, tutorials, and quick tips to benefit the client. Providing support and assistance on special assignments. Providing monthly departmental reporting. The SR must be flexible and able to accommodate a variety of priorities.

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. Manager, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members. Responsibilities: Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer support representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelor’s degree required Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path Willingness to work in 24 * 7 work environment Willingness to work on weekends with scheduled week offs as per business requirement Experience Minimum of (5) years of management experience in a customer support environment Experience with Zendesk, Salesforce, Workforce Management recommended

LMS - Specialist is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. Additionally, this role will oversee the activities of other team members within the team. Duties/Responsibilities: Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document tickets (calls, chats and emails) in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities: Strong written, phone and verbal communication skills along with active listening. Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability. Willingness to work in 24 * 7 work environment. Willingness to work on weekends with scheduled week offs as per business requirement. Education and Experience: High school diploma or equivalent. Experience in a customer support role or a related role in American process. Remote-work experience preferred and demonstrated ability to work independently.

2 - 4 years of experience Keen attention to detail, proven analytical and problem-solving skills. Proven effectiveness prioritizing and executing tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Worked in client-facing roles with U.S. customers, communicating verbally and in writing. Experience in an agency setting, focusing on graphic design for websites. Technically adept at making effective website changes, aligning with customer design expectations. Familiar with digital marketing, UX, SEO, and paid advertising principles through website optimization projects. Knowledge of Digital Marketing/Advertising and understanding of Website optimization strategies Advanced knowledge and experience using Microsoft Office (Word, Excel, Outlook, PowerPoint,) Exceptionally strong customer relations skills, conflict resolution, and problem-solving skills Exceptional communication skills in English, both verbal and written. Proficient in graphic design, capable of creating visually appealing website elements. Coding Proficiency: Solid foundation in coding, should be capable of implementing technical solutions and customizing website functionalities to meet client requirements. Strong customer service skills, adept at liaising with both internal and external teams. Highly organized, managing tasks and projects efficiently. Attention to Detail: Pays meticulous attention to detail, ensuring high-quality execution of website updates and technical troubleshooting. Assisting the DPS customer base with day-to-day website changes based on reactive requests. Engaging in direct client communications when necessary to support website strategy initiatives. Developing WPM client facing decks Conducting proactive technical audits to ensure ongoing website health and performance. Escalating technical issues beyond her skill set to ensure rapid resolution, coordinating with tech support teams. Show more Show less

LMS - Specialist is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. Additionally, this role will oversee the activities of other team members within the team. Duties/Responsibilities Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document tickets (calls, chats and emails) in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities Strong written, phone and verbal communication skills along with active listening. Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability. Willingness to work in 24 * 7 work environment. Willingness to work on weekends with scheduled week offs as per business requirement. Education And Experience High school diploma or equivalent. Experience in a customer support role or a related role in American process. Remote-work experience preferred and demonstrated ability to work independently. Show more Show less

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. Manager, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members. Responsibilities Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer support representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelor’s degree required Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path Willingness to work in 24 * 7 work environment Willingness to work on weekends with scheduled week offs as per business requirement Experience Minimum of (5) years of management experience in a customer support environment Experience with Zendesk, Salesforce, Workforce Management recommended Show more Show less

This position involves extensive contact with end-users via phone, chat, and email, with a focus on client satisfaction. Under direct supervision, the PSA responds to and diagnoses problems through discussion with users, responds to users regarding questions related to local marketing programs, including co-op, media and events, and assists the Partner Support Manager with project workloads. The Major Focus Of The PSA Includes Answering call center calls for all clients on multiple web-based applications. Responding to and processing call center e-mails. Resolving basic problems while referring to more complex problems to Managers, Specialist, or the Client Success Delivery team. Helping new users through the post-training learning and acclimation process. Answering call center calls and responding to emails from users related to co-op and local media/events programs. Trafficking one-off advertising requests according to client specifications Processing data changes requested by the client. Retrieving and sending files to clients as needed. Maintaining call center tickets, tracking information completely and accurately. Interacting with partner services teams’ daily basis to ensure client satisfaction. Providing assistance with user guides, tutorials, and quick tips to benefit the client. Providing support and assistance on special assignments. Providing monthly departmental reporting. The SR must be flexible and able to accommodate a variety of priorities. Show more Show less