1628 Zendesk Jobs - Page 28

About the Job Were looking for a Senior Technical Associate for ensuring quality service is provided with every interaction. This role involves learning and maintaining the knowledge of our partners brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans. As Senior Technical Associate, You Will Identify product issues and improvement opportunities Analyze data to understand emerging trends to either suggest improvements (or) escalate this to the product team Coordinate end to end incidents by identifying and reporting to appropriate teams to reduce the impact of business and operations Serve as a point of contact for Partner escalations Conduct incident review and follow up on action items Identify and triage issue discovery and prioritization for large scale issues Use critical thinking to develop solutions to improve business performance and partner success Identify product and tool issues, bugs and other improvement opportunities Reproduce Issues and capture logs as needed Help Tier 1 and Tier 2 with any tool issues and to help address escalations Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings Provide information and place appropriate notes in the system indicating what action was taken or needs to be taken for issues and incidents reported Ensure policies and procedures are followed on all tickets Handle VPN/Proxy Issues, Geo Filtering and speed bump issues Assess scope and impact of product level outages by assigning severity to our product outages and involving other teams as needed Maintain thorough knowledge of systems so that the information can be researched and proper information is given Learn and retain a thorough working knowledge of all existing and new process and procedures Attend team meetings/additional training sessions as scheduled Demonstrate a positive work ethic and commitment to achieve the best possible outcomes Act as a role model and exemplify our 10 Things (cultural values) As Senior Technical Associate, You Have Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered) 3-4 years of experience in Technical Support Service industry Experience working with Google Workspace, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL, or similar products Strong technical support experience and background with ability to understand and diagnose issues with exceptional troubleshooting skills and strong communication skills Data analysis experience preferred Excellent communication skills both verbal and written communication with the ability to speak accurately, using proper grammar, good enunciation Ability to communicate and engage in discourse fluently Have strong familiarity in data analysis/visualizations, trend analysis, troubleshooting, and critical thinking Experienced in reporting and dashboard creation Experience with either Streaming, Gaming, Tooling, Membership and Billing, and any Cloud/SAAS Platforms Experience in cross functional stakeholder management and able to take ownership and coordinate with multiple teams and create strong working relationships Knowledge and fair understanding of open connect/platforms High proficiency in escalation trend analysis and can identify incidents proactively Ability to create and write knowledge base articles as needed Experience dealing with escalated issues in a contact center capacity The ability to type 30 WPM with accuracy The ability to use spreadsheet applications to maintain and develop operational reporting Exceptional time management, organizational and prioritization skills to complete work in a timely manner Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment Identify opportunities for process improvement and efficiency gains within the issue triage workflow The ability to work a variety of shifts, including days, evenings and holidays

About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Position Overview: As an Digital.ai Customer Technical Support Engineer, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirements: Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in one or more of these roles: software development, technical support, with an ability to demonstrate strong technical aptitudes in one or more platform areas Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Good understanding of SaaS and Cloud operations Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO (Single Sign on Authentication), LDAP, etc Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure, and application servers Good understanding of APIs (application programming interfaces), HTTP requests, Databases and Network infrastructure. Scripting language experience (Python or Perl, etc.) Good understanding of working on a UNIX (Linux, Solaris, etc.) and Windows operating systems and familiarity with applicable troubleshooting tools Enjoy working in a fast-paced, dynamic, multicultural, innovative, and international environment Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written) Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack Preferred DevOps Specific Skills Replicate/setup customer system architecture and integrations in: Azure, AWS, Docker, Hyper-V and/or VirtualBox Diagnose and troubleshoot network connectivity issues stemming from Windows and Linux protocols Implementing microservices and containers e.g., Kubernetes, Docker, OpenShift Building and implementing CI/CD Pipelines, experience working with repos, build automation tools, build orchestration and environment automation is very interesting E.g., Jenkins, GIT, SVN, CVS, Cloud-Formation, Terraform, Chef, Ansible, Puppet, Code Pipeline, & Azure Stack Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

We are astylish and sustainable online clothing brand specializing in high-quality linen garments. We are dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels, including email, live chat, and social media. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media. Assist customers with product details, sizing recommendations, and order-related concerns. Process and manage returns, exchanges, and refunds as per company policies. Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction. Stay updated on product offerings, company policies, and sustainability practices to provide accurate information. Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing. Monitor and follow up on open customer cases to ensure timely resolutions. Work closely with logistics and marketing teams to enhance customer experiences. Track customer feedback, report recurring issues, and suggest areas for improvement. Assist in creating FAQs, help guides, and other customer support resources. Required Qualifications: Previous experience in customer service or support role (preferably in e-commerce or fashion). Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically. Strong problem-solving skills with a customer-first approach. Ability to work independently in a remote environment and manage tasks efficiently. Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms. Knowledge of linen fabric, fashion trends, or sustainability practices is a plus. Comfortable working in a fast-paced and evolving business environment. Preferred Skills: Experience working in a remote customer service role. Multilingual skills (a plus, but not required). Familiarity with social media-based customer service (Instagram, Facebook, etc.). What We Offer: Benefits: Paid time off, bonuses. Work Schedule: 10 AM 6 PM, Day shift (Monday to Saturday). Employee discounts & professional growth opportunities. An inclusive, empowering, and supportive work environment.

Technical skills:- Skilled in real-time ticket monitoring and SLA management. Experienced with Hostbill, WHMCS, and Zendesk. Background in NOC/helpdesk and cloud hosting support. Strong IT and cloud infrastructure knowledge..

Location: Must be based in Pune or willing to relocate. Department: Customer Success Reports To: Customer Support Manager. Position Overview: We are looking for a Customer Support Specialist who is passionate about delivering exceptional customer service and thrives in a fast-paced SaaS environment. As a Customer Support Specialist, you will be responsible for handling complex support queries, mentoring junior team members, and collaborating with cross-functional teams to ensure customer satisfaction and success. Key Responsibilities: Advanced Customer Support: Handle escalated and complex support issues via email, chat, and phone, providing timely and effective resolutions. Mentoring and Training: Guide and mentor junior support team members, sharing best practices and assisting with challenging cases. Ticket Management: Utilize our support tool to prioritize and manage tickets effectively, ensuring prompt follow-up and resolution. Collaboration with Teams: Work closely with Product, Engineering, and Customer Success teams to troubleshoot issues and provide valuable feedback for product improvements. Documentation: Create and update knowledge base articles, FAQs, and support documentation to assist customers and enhance self-service resources. Customer Feedback: Collect and analyze customer feedback, identifying trends and areas for improvement to enhance the customer experience. Performance Metrics: Monitor support KPIs, such as response time and customer satisfaction scores, and work proactively to achieve targets. Key Skills and Qualifications: Bachelor's degree or equivalent experience in Customer Support, Customer Success, or a related field. 4+ years of experience in a customer support role, preferably in a SaaS environment. Technical Skills: Proficiency in Excel (pivot tables, VLOOKUP, data analysis), SQL (basic queries and data manipulation), and data reporting. Strong problem-solving and analytical skills with the ability to troubleshoot complex issues using data. Excellent communication skills, both verbal and written. Experience with support tools like Zendesk, Freshdesk, or BoldDesk. Ability to handle high-pressure situations and maintain a customer-first mindset.

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com. We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life. Responsibilities / Accountabilities Responsible for enhancing customer experience, boosting operational efficiency, and fostering innovation through our digital channels, beginning with e-commerce. Tasked with the design, development, and implementation of scalable, reliable, and secure e-commerce technologies, as well as automating customer service and self-service capabilities, with a strong focus on improving user journeys Manage the complete self-service functionalities on the e-commerce platform, develop necessary self-service documentation and processes, utilize data analytics to assess the effectiveness of self-service tools, identify significant trends in customer behavior, and continuously refine the self-service experience while developing new features and roadmap to enhance operational efficiency, minimize customer support inquiries and provide enhanced self-service experience to customers. Promote the integration of new technologies, including AI, machine learning, and chatbots, to enhance the self-service experience, and consistently assess and implement innovative strategies for automating customer interactions and increasing overall efficiency. Generate and present reports on key performance indicators (KPIs) such as self-service usage rates, customer satisfaction levels, and issue resolution times, while establishing a regular feedback mechanism to optimize and improve self-service solutions based on real-time performance data. Collaborate with Operations Teams for any clarifications needed on user stories or requirements, and to understand and utilize technical designs, user stories, and prototypes to support application development. Must have managed the large and complex Digital Commerce solutions, hands-on experience within Commerce implementation and deployment and customer adoption, and strong exposure to upstream & downstream applications e.g. ERP, PIM, CRM, SharePoint. Should be able to define the Work plan, Scope, Schedule, Efforts, Budget, and lead required personnel for release per sprint targets. Should have exposure to Solution design, config & customization decisions, technical documentation etc. Should be able to handle team and take complete ownership of coordination & quality of deliverables with various stakeholders. Technical Skills/Competencies Minimum 10+ years of experience as a functional expert or project manager or techno-functional expert in Digital Commerce domain CX e-Commerce or other Commercial Commerce Platform. Proven track record in managing self-service tools or digital customer experience platforms. Strong understanding of e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud, SAP hybris, ADOBE etc) and customer service technologies (e.g., Zendesk, Freshdesk). Experience driving e-commerce in B2B space and chemical industry will be an added advantage Strong analytical skills and experience with performance tracking tools (e.g., Google Analytics, Power BI). Proficiency in digital support tools (chatbots, knowledge bases, CRM systems). Exposure to OOTB modules and their functionality of SAP Commerce platform, like Multichannel Architecture, Data exchange/integration, Online Payment, Custom Development etc., Headless Commerce – Composable or Spartacus Storefront with SAP Commerce Cloud Environment – CCV2, and SAP ECC & S4/Hana integration. Excellent communication and problem-solving skills. Ability to lead cross-functional teams and manage multiple projects simultaneously. Customer-centric mindset with a focus on innovation and operational efficiency. Education / Certification Having Technical degree BE / BTech with Computer Science or any engineering degree or MCA or B. Must have to e-commerce certification or hands-on experience from zero to one. Ready for your next career step? Apply today and let's shape the future together! It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities. We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work. As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better. One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today. More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com. We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life. Responsibilities / Accountabilities Join the team responsible for establishing the groundwork for the digital transformation of current commerce capabilities and contribute to the growth of digital commerce ecosystem. Create and implement a global digital commerce strategy that aligns with the company's existing digital commerce efforts, including e-commerce and business goals, while serving as the strategic leader for managing global digital commerce operations and regional adaptations. Take full responsibility for the development of functionalities on digital commerce channels and their growth across various business sectors and regions. Manage the daily operations of digital commerce storefronts to ensure brand consistency and a seamless customer experience both globally and locally. Design and enhance business processes by integrating digital solutions where appropriate. Supervise the creation, standardization, and optimization of product listings on digital commerce platforms, ensuring high-quality content and localized adaptations for regional markets. Manage the complete digital commerce functionalities on the digital channel platform, identify significant trends in customer behavior, and continuously refine the customer experience while developing new features and roadmap to enhance operational efficiency, minimize customer support inquiries and provide enhanced self-service experience to customers. Promote the integration of new technologies, including AI, machine learning, to enhance the digital commerce functionality and consistently assess and implement innovative strategies for automating customer interactions and increasing overall efficiency. Must have managed the large and complex Digital Commerce solutions, hands-on experience within Commerce implementation and deployment and customer adoption, and strong exposure to upstream & downstream applications e.g. ERP, PIM, CRM, SharePoint. Should be able to define the strategy formulation, Work plan, Scope, Schedule, Efforts, Budget, and lead required personnel for release per sprint targets. Should be able to handle team and take complete ownership of coordination & quality of deliverables with various stakeholders. Work with global and regional supply chain teams to manage inventory across various fulfillment models and ensure accurate demand forecasting for each digital channel. Collaborate closely with global and local teams in technology, commercial, business, and marketing to ensure cohesive execution across all channels. Establish partnerships with regional experts to improve localization and market penetration. Technical Skills/Competencies Minimum 10+ years of experience as a functional expert or project manager or techno-functional expert in Digital Commerce domain CX e-Commerce or other Commercial Commerce Platform. Proven track record in managing digital commerce platforms. Strong understanding of e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud, SAP hybris, ADOBE etc) and customer service technologies (e.g., Zendesk, Freshdesk). Experience driving e-commerce in B2B space and chemical industry will be an added advantage Strong analytical skills and experience with performance tracking tools (e.g., Google Analytics, Power BI). Proficiency in digital support tools (chatbots, knowledge bases, CRM systems). Exposure to OOTB modules and their functionality of SAP Commerce platform, like Multichannel Architecture, Data exchange/integration, Online Payment, Custom Development etc., Headless Commerce – Composable or Spartacus Storefront with SAP Commerce Cloud Environment – CCV2, and SAP ECC & S4/Hana integration. Excellent communication and problem-solving skills. Ability to lead cross-functional teams and manage multiple projects simultaneously. Customer-centric mindset with a focus on innovation and operational efficiency. Education / Certification Having Technical degree BE / BTech in any engineering field or MCA or specialized programs or degrees in digital commerce Must have digital-commerce hands-on experience from zero to one. Ready for your next career step? Apply today and let's shape the future together! It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities. We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work. As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better. One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today. More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.

JOB DESCRIPTION This position is accountable for the support of RTDS infrastructure and applications. The primary responsibilities include deploying and overseeing real-time software and infrastructure on the cloud/on-prem, ensuring system maintenance to optimize performance and uptime for end-users, and upholding a secure environment. The role also involves designing and implementing new technologies to meet client requirements. As an advanced technical position, it demands expert judgment and analysis in the design, development, and implementation of technical products and systems. The incumbent will be adept at resolving highly complex technical issues, conducting advanced research, and recommending process improvements to enhance product quality. Familiarity with various concepts, practices, and procedures in the field is essential. The successful candidate will leverage their extensive experience and sound judgment to effectively plan and achieve organizational goals . RESPONSIBILITIES Infrastructure & Deployment Design, implement, and support real-time infrastructure on cloud platforms (AWS, Azure) and on-premises environments. Maintain stable and high-performing systems architecture to support operational excellence. Build and manage CI/CD pipelines to automate deployment, testing, and updates. Conduct system integration, validation, and pre-deployment testing to ensure seamless delivery. System Operations & Support Monitor, troubleshoot, and resolve complex technical issues with minimal downtime. Implement disaster recovery, data backups, and high-availability solutions. Maintain and document technical configurations, deployment procedures, and incident reports. Collaborate with operations teams, system administrators, and vendors to ensure effective support and alignment. Security, Compliance & Quality Enforce cybersecurity best practices including encryption, access control, and vulnerability mitigation. Support ISO27001:2022 certification efforts through audits, reporting, and process adherence. Ensure compliance with company standards, HSE policies, and data protection regulations. Continuously seek opportunities to improve system reliability, performance, and quality. QUALIFICATIONS Experience & Education Required Minimum 7-12+ years related experience Must have Engineering Degree in Computer OR Information Technology Certifications in relevant technologies (e.g., AWS Certified DevOps Engineer, Kubernetes Certified Administrator). Experience with continuous integration/continuous deployment (CI/CD) pipelines and automated testing frameworks. Knowledge of cybersecurity principles and best practices for securing real-time systems. Familiarity with monitoring and logging tools for performance optimization and troubleshooting. Preferred Knowledge of ISO27001:2022 requirements: Audit support Follows and enforces Processes and Procedures Responsible for maintaining the infrastructure including back-ups and Disaster Recovery. Required Knowledge, Skills & Abilities: Experience in IT Infrastructure services, worked with multiple technologies and involved in support and implementation for IT infrastructure related projects and given remote support to clients Identify and implement backup and disaster recovery solutions for mission critical data and applications Demonstrated high level of responsibility for researching, purchasing and configuring any equipment related to Information Technology Interface extensively with Top-tier management, staff, peers, users and other business partners Strong problem solving and analytical abilities and strong written/verbal communication skills Cloud Computing: Proficiency in cloud platforms like AWS, Azure, or Google Cloud for deploying and managing real-time applications. DevOps Tools: Experience with tools like Docker, Kubernetes, Ansible, or Terraform for containerization, orchestration, and automation of deployment processes. Continuous Integration/Continuous Deployment (CI/CD): Knowledge of CI/CD pipelines to automate testing, building, and deploying code changes rapidly and reliably. Networking: Understanding of networking concepts and protocols for configuring and optimizing real-time communication systems. Monitoring and Logging: Ability to set up monitoring tools like Prometheus, Grafana, or ELK stack for tracking system performance and troubleshooting issues in real-time. Security: Knowledge of security best practices for real-time systems, including encryption, authentication, and access control mechanisms. Scripting and Automation: Proficiency in scripting languages like Python, Bash, or PowerShell for automating deployment tasks and managing infrastructure as code. Database Management: Understanding of databases like Microsoft SQL, PostgresDB, MongoDB, Redis for storing and processing real-time data. Version Control: Experience with version control systems like Git for managing code changes and collaborating with team members effectively. Problem-Solving Skills: Ability to troubleshoot complex issues quickly and effectively in a real-time environment. Team Collaboration: Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Worked on ITSM/ITIL Practices/Processes (understand ITIL concepts – however, ITIL certification is not required) Familiarity with Load Balancing concepts, Server Clustering, hypervisor technology (Hyper-V, VMware) Good understanding on High Availability tools (SQL FCI, Cluster, Mirroring etc.) Windows Technologies – Windows OS, Active Directory, MSSQL, IIS, Clustering, Load Balancing, WSUS, MDT Cloud Infrastructure Management Monitoring/alerting Technologies – Victorops, Whatsup Gold, Sensu, Grafana, Statuscake Use Tools/apps like Git, bitbucket, confluence, Jira for source control, document and project sharing Networking Technologies – DNS and DHCP Servers, TCP/IP protocol suite Virtualization Technologies Ticketing Systems – Zendesk, Jira, DevOps Travel Requirement: This role may require domestic and potentially international travel of up to: India- ABOUT US Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role & responsibilities 1. Ticket Triage & Prioritization Oversee the flow of inbound technical tickets from customers through systems like Zendesk, Linear, or equivalent. Assign tasks to appropriate implementation/support/solutions engineers, ensuring efficient handling and resolution of technical queries. 2. Team Management Manage a team of engineers responsible for customer-facing technical support. Conduct performance reviews, provide coaching, and oversee the development of the team. Lead the hiring, onboarding, and continuous training of new Implementation engineers. Schedule and oversee the staffing of support engineers on customer calls, ensuring availability for critical issue resolution. 3. Project & Resource Management Monitor deadlines, deliverables, and resource allocation for technical support tasks. Collaborate across departments and stakeholders to communicate timelines and handle technical escalations efficiently. Work closely with the implementation team to support customers through code-level debugging and integrations. 4. Process Ownership & Improvement Manage and optimize the technical support process (technical tickets, implementation, and solutioning), ensuring continuous improvement of support workflows, documentation, and issue tracking via tools like Zendesk, Linear, and internal systems. Lead the creation and maintenance of an efficient technical support knowledge base, including product documentation and training materials. 5. Customer Communication & Collaboration Act as a bridge between customer facing resources and technical teams (product, development, QA) to ensure seamless resolution of technical issues and feedback loops. Provide regular updates to all stakeholders including leadership, and the Customer Experience team on ticket statuses, timelines, and ongoing technical projects. Join customer calls as needed for diagnosing code-based errors and supporting customers during integrations and solutioning. Work hand in hand with the Customer Experience Team to ensure positive customer outcomes and seamless communication throughout lifecycle 6. Technical Expertise & Troubleshooting (Good to have) Assist in diagnosing customer implementation issues, determining whether the problem lies within the customer's codebase or CometChat's platform. Work with product teams to replicate and diagnose product bugs. Maintain a strong knowledge of CometChat's codebase and documentation to guide customers through integration and solutioning challenges. Preferred candidate profile Strong leadership and project management skills. Ability to manage multiple priorities, balancing technical expertise with a calm, customer-focused approach. Previous experience managing a technical support or similar team. Proficiency in troubleshooting, debugging code, and providing technical assistance at a high level. Excellent communication skills (both verbal and written).Proficient in using and administering ticketing systems (Zendesk, Linear, or equivalent). Nice-to-Have Experience managing support teams in a SaaS or developer-focused product environment. Familiarity with API-based integrations and SDK support. Understanding of common bug tracking and project management tools. Experience as a software developer, proficient in languages such as React JS, React Native, Vue.js, Flutter, Kotlin, JavaScript, or Swift.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. The role involves supporting both Mac and PC environments, resolving complex technical issues efficiently, and valuing the people behind the problems. This position operates Monday through Friday during standard business hours. Provide hardware and software IT support and technical education to end users, both remotely and onsite. Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues, providing context and information for the best solutions. Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc. Support user requests, perform break/fix or remote installations as needed. Support AV for internal and customer-facing events. Lead in ticket processes and provide coaching for other Technicians when workflow deficiencies are identified. Have a deep understanding of defined team metrics and take actions based on current trends in Service. Document systems and ensure continuous process improvement. Display learning agility by actively seeking answers when technically challenged. Seek feedback from other Help Desk Technicians to optimize and improve support, maintaining a solid understanding of general user support needs and requirements. Qualifications Minimum 1+ years of experience in a Help Desk role with walk-up service required; VIP support preferred. Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures. Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace. Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus. Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred. Skills Effective interpersonal communication skills with a high degree of empathy are a must. Can deliver outstanding customer service and provide simplified explanations of complex technical issues. Applies critical thinking and root cause analysis to complex end-user requests and incidents. Ability to support others in a team environment, as well as the ability to work with limited supervision. Adapts well to ever-changing needs and business processes. Ability to facilitate or teach is highly preferred. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Overview Roles & Responsibilities: As an Associate Manager NIT, you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products. The Role Customer Engagement: Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges. Technical Expertise Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions. Advocacy And Business Alignment Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements. Collaboration Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals. Skills And Requirements Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus) Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities. Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork. Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus). Customer Focus:Ability to discern evolving customer requirements and map them to platform features. Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines. Preferred Qualifications 5+ years of experience in technical product and SaaS disciplines in a customer-facing role. B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus. Role Information Role: Technical Program Manager Industry Type: Software Product Department: Business Engineering & Product Management Employment Type: Full Time, Permanent Role Category: Product Management - Technology Education UG: Any Graduate PG: Any Postgraduate Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter

Location: Hyderabad Timings: 10.30 PM to 6.30 AM(IST) Experience: 1-2 years The Customer Support Associate is a hands-on, technical part of the Customer Support team for a junior or entry-level candidate. You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction. You’ll learn the Openprise platform and advance your customer-facing and technical skills. This is an opportunity to wear different hats and play different roles, learn your strengths, and have a real impact on the growth of the company and the organization. Responsibilities: Become an Openprise platform and data management expert Work interactively with the rest of the US and India-based Support team to problem-solve, develop new best practices, and improve platform adoption by customers Drive support requests to resolution by tracking progress and communicating both internally and with customers Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing Requirements: Outstanding writing and verbal communication skills Excellent project and time management skills Interest in learning a software platform, including technical details and use cases Problem-solving and technical acuity to investigate issues and find solutions Self-driven, motivated, and enthusiastic Document troubleshooting steps while updating existing documentation Able to work fully remote with ability for video conferencing Must be able to work early morning hours (IST) - 22:30 pm to 6:30 am (with a change of 1 hour during US Daylight Savings time) Bachelor’s degree, or commensurate experience Pluses: 1-2 years of SaaS support experience or working with technology platforms Familiarity with platforms such as Zendesk or Jira for tracking customer issues Experience in a customer-facing role Evening to morning work experience Powered by JazzHR WptYbOiWya

About WegoPro Business Travel. Simplified. WegoPro is a fast-growing, tech-enabled travel platform redefining the corporate travel experience. Headquartered in Singapore and backed by the Wego Group—one of the largest online travel marketplaces in APAC and MENA—we provide businesses with flexible, intuitive tools to manage their travel effortlessly. Our mission is to streamline business travel for modern teams by offering a seamless, smart, and productive experience. What You’ll Do As a Customer Support Specialist , you’ll be at the frontline of delivering an exceptional travel experience for our B2B clients. Your responsibilities will include: Managing end-to-end travel assistance for corporate clients—including flights, hotels, and ancillary services Resolving booking-related issues with airlines, hotel partners, and suppliers Maintaining high satisfaction levels across calls, emails, and chat support Proactively identifying and resolving issues before they escalate Navigating GDS platforms to process or modify bookings efficiently Working cross-functionally with sales, operations, and tech teams to improve service Contributing feedback and ideas to enhance WegoPro’s customer support playbook What We’re Looking For Must-Haves 2+ years of experience in travel operations or customer support (B2B or corporate travel preferred) Hands-on experience with GDS platforms: Sabre, Amadeus, or Galileo (mandatory) Strong English communication skills—both verbal and written Experience supporting customers across phone, email, and chat A proven record of going the extra mile to deliver delightful service Nice-to-Have Background in a corporate travel agency or tech-enabled travel company Familiarity with CRM and ticketing tools such as Intercom, Zendesk, or Salesforce Location Requirement This is a work-from-office role based in our Mumbai office (Dadar) . Applicants must be located within commuting distance and available for full-time, on-site work. You’ll Thrive Here If You Are Autonomous: You can manage your work without constant oversight Organized: You handle multiple tasks with focus and efficiency Empathetic: You understand and care about customer experiences Tech-Savvy: You pick up tools and systems quickly Adaptable: You embrace change and keep a positive mindset Growth-Oriented: You value feedback and actively seek improvement Why Join Us? At WegoPro, you'll join a lean, ambitious team transforming business travel from the ground up. Expect autonomy , rapid growth , and the chance to make a real impact in an industry ripe for disruption.

Position: Customer Support Engineer Company: Launch Ventures (for Talkingshops.com) Location: Hyderabad, Telangana (onsite) About Launch Ventures Launch Ventures is a niche, award-winning technology firm that co-creates products alongside domain experts—ranging from early-stage startups to Fortune 500 enterprises. We’ve built globally scaled products, some of which have attracted investments from Google. Our work spans across modern technologies including AI/ML, IoT, Blockchain, Cloud, and full-stack web/mobile applications. We take pride not just in writing great code, but in launching ventures that matter. Our culture emphasises product ownership, technical craftsmanship, and long-term impact. Talkingshops.com is one of our fastest-growing ventures. It’s a next-generation WhatsApp Commerce platform designed to empower small and mid-sized businesses to sell more effectively, communicate seamlessly, and operate smarter. About the Role As a Customer Support Engineer, you will be the first line of communication between our customers and the product. This is not just a support role — you’ll act as a trusted partner to users by troubleshooting issues, guiding them through solutions, and ensuring a seamless experience on the platform. Your contributions will directly influence product adoption, satisfaction, and retention. This role is ideal for someone who thrives on interacting with people, is comfortable with technology, and is driven by the satisfaction of resolving issues quickly and effectively. Key Responsibilities Customer Assistance Respond promptly and professionally to customer inquiries via phone, email, chat, or ticketing systems. Act as a point of contact for troubleshooting product issues, onboarding queries, and general user guidance. Technical Troubleshooting Diagnose and resolve issues related to the Talkingshops.com platform, including product configurations, integrations (e.g., WhatsApp Business API, payment gateways), and user access problems. Assist users in resolving connectivity issues, API errors, or data sync problems with platforms such as Shopify, WooCommerce, and others. Documentation and Knowledge Sharing Maintain detailed records of customer interactions, reported issues, troubleshooting steps, and resolutions in the CRM. Create and contribute to internal knowledge bases and customer-facing support articles or FAQs. Issue Escalation & Collaboration Work closely with the engineering and product teams to escalate unresolved or complex issues with complete context. Provide feedback from users to help improve product usability and customer satisfaction. Process & Quality Improvements Recommend process improvements or automation opportunities to enhance support quality and reduce turnaround times. Help refine onboarding and support play-books for faster, consistent customer issue resolution. Customer Experience Management Build rapport with customers and ensure a high degree of empathy and clarity in communication. Monitor support KPIs (response time, resolution time, CSAT scores) and strive for continuous improvement. Requirements What We’re Looking For Educational Background: Bachelor’s degree in any discipline (a technical or computer science background is preferred). Experience: 1–3 years of experience in a customer support, technical support, or client services role. Prior experience supporting SaaS, eCommerce, or B2B platforms is a strong advantage. Hands-on experience dealing with phone-based queries is essential. Skills: Strong communication skills — clear, concise, and empathetic. Ability to explain technical concepts in simple, non-technical language. Comfortable working with support tools like Freshdesk, Zendesk, HubSpot, or similar CRMs. Familiarity with WhatsApp commerce tools, APIs, or payment integrations is a plus. Multilingual communication (especially regional Indian languages) is a bonus. Benefits Why Join Us Opportunity to work on a high-impact product serving small and growing businesses. Dynamic, startup-like environment with the stability and mentorship of an experienced leadership team. Learn and grow across customer success, product thinking, and technical troubleshooting. Flat hierarchy, transparent communication, and a supportive team culture. Competitive salary, benefits, and opportunities for growth within the company.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. The role involves supporting both Mac and PC environments, resolving complex technical issues efficiently, and valuing the people behind the problems. This position operates Monday through Friday during standard business hours. Provide hardware and software IT support and technical education to end users, both remotely and onsite. Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues, providing context and information for the best solutions. Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc. Support user requests, perform break/fix or remote installations as needed. Support AV for internal and customer-facing events. Lead in ticket processes and provide coaching for other Technicians when workflow deficiencies are identified. Have a deep understanding of defined team metrics and take actions based on current trends in Service. Document systems and ensure continuous process improvement. Display learning agility by actively seeking answers when technically challenged. Seek feedback from other Help Desk Technicians to optimize and improve support, maintaining a solid understanding of general user support needs and requirements. Qualifications Minimum 1+ years of experience in a Help Desk role with walk-up service required; VIP support preferred. Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures. Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace. Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus. Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred. Skills Effective interpersonal communication skills with a high degree of empathy are a must. Can deliver outstanding customer service and provide simplified explanations of complex technical issues. Applies critical thinking and root cause analysis to complex end-user requests and incidents. Ability to support others in a team environment, as well as the ability to work with limited supervision. Adapts well to ever-changing needs and business processes. Ability to facilitate or teach is highly preferred. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

IT Technical support administrator – TMS Gurgaon TMS Global are a wholly owned subsidiary of DS Smith PLC, an International Paper Company, a multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global specialise in the outsourcing of retail display, print and packaging for a variety of global customers and are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. About the Role Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team of 5 which supports over 300 end users globally across all our regions. You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on rotational shifts aligned to either US or EU shifts. As the IT Technical Services Support Administrator, you will be to joining a highly experienced team, reporting into the IT Support Team Lead, bringing experience and expertise in IT support and problem solving, managing and owning service requests relating to software, hardware, and project support. This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects. Some typical day to day tasks will cover: Provide exceptional and first-class remote, on site, and telephone technical support across several key workflows, whilst building rapport with internal and external teams and colleagues. Assist with the creation of policies procedures and processes. Help in Generating Report of Ticketing and HW/SW Inventory Hardware / Software procurement and general system & application administration. Asset Management / License Capacity Management. End user Desktop / IT support Setup / Configuration / Profiling of laptops & mobile devices. Installation / Configuring / Documentation of Software and services. Co-ordinate with third party vendor for support and escalation. Zendesk & Service Management Tooling. Ensuring all support requests are logged in a timely manner. Working in Shift environment. Any additional task assigned with respective to IT Operation / Project management. About You This role could be a great fit for you if you have around 4 years IT experience in similar shared service environment and have delivered exceptional IT technical support to end users within a helpdesk 1st or 2nd line support role. It is essential to have previously worked within an internationally focused environment. Skills and attributes for success Fluent English, spoken and written Knowledge of Microsoft Windows 10 OS, Edge, Chrome, MS O365. Experience of MS Azure AD – MS Intune. Experience with Installation, Configuration of Peripherals devices. Previous experience of AD Component management, User access management, Credential management. Previous experience of regular update of OS, Patch update, Application update. Experience maintaining asset database, Document management. Haven taken care of whole IT asset life cycle. User onboarding and off boarding experience. Experience of IT service management disciplines, and to support hardware and software delivery in a fast-paced challenging environment. Solid background and providing IT support in managed environment. Ideally experience of common ITSM tools e.g Zendesk – Service Now. If you think this role sounds like an exciting challenge and feel you have the right skills and experience to succeed, then please get it touch.

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Although we are leading WhatsApp-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of WhatsApp Business API for marketing, sales, and customer engagement. We’re looking for an Operations Executive – Partner Onboarding who will play a key role in ensuring a seamless and efficient onboarding experience for our customers. Role Overview As the Operations Executive – Partner Onboarding , you will be responsible for streamlining, optimizing, and managing the entire Partner onboarding process . You will play a pivotal role in driving customer satisfaction and long-term success by implementing scalable onboarding processes, working cross-functionally, and continuously improving internal workflows. This role is ideal for someone with strong operational experience, excellent communication skills, and a customer-first mindset. Key Responsibilities Partner Onboarding & Implementation Execute and improve end-to-end Partner onboarding workflows. Ensure Partner are smoothly transitioned and fully activated on AiSensy. Maintain onboarding SLAs and follow best practices to deliver consistent Partner experiences. Collaborate with Sales, Product, and Customer Success teams to align onboarding objectives with client expectations. Operational Excellence Identify bottlenecks in the onboarding process and implement improvements for better efficiency and scalability. Develop SOPs, templates, and automation processes to streamline operations. Use CRM tools (e.g., HubSpot, Salesforce) to track onboarding milestones. Partner Training & Enablement Conduct training sessions, webinars, and product walkthroughs. Build and maintain customer-facing resources like FAQs, guides, and tutorials. Empower Partner to be self-sufficient on the AiSensy platform. Data & Reporting Monitor key onboarding KPIs such as time-to-activation and early churn rates. Generate reports and insights to optimize the onboarding journey and improve customer success metrics. Team Collaboration Coordinate with internal teams to ensure smooth cross-functional handoffs. Support onboarding specialists and ensure service quality standards are upheld. Key Qualifications Experience: 3+ years in customer onboarding, operations, or implementation (preferably in SaaS/B2B domains). Technical Skills: Familiarity with CRM & onboarding tools (HubSpot, Salesforce, Zendesk, etc.). Understanding of API-based platforms or WhatsApp Business API is a plus. Analytical Ability: Comfortable with data analysis and using metrics to drive process improvement. Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users. Organization: Ability to manage multiple onboarding projects with precision and meet tight deadlines. Why Join AiSensy? Work with top-tier clients across industries and make a direct impact on customer success. Be part of a fast-scaling, mission-driven company at the forefront of WhatsApp-based engagement. Collaborate with a dynamic team and gain exposure to strategic decision-making. Enjoy a high-growth, performance-driven work culture with ample learning opportunities. Ready to redefine customer onboarding in the SaaS world? Apply now and become a part of AiSensy's growth story!

Technical Services Support Team Lead - India TMS Global are a wholly owned subsidiary of DS Smith, an International Paper company who are a listed multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global is an outsourced provider of end-to-end Retail Marketing/POS and Packaging services and solutions Globally. We partner with our customers managing all retail POS categories as well and innovative and sustainable Packaging Solutions and Supply chain management globally as their single outsourced partner. We are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. TMS’s Global family is growing and we have a fantastic opportunity for an experienced Technical Services Support Team Lead to join our IT Operations Support team in Gurgaon, India on a permanent basis. About the Role Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team of 5 which supports over 300 end users globally across all our regions. You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on rotational shifts aligned to either US or EU shifts. As the IT Technical Services Support Team Lead, you will be responsible for the day-to-day management of the Technical Support team and for the smooth running of the technical support service. This includes ensuring all processes, policies and procedures are continually followed, updated, and enhanced upon day-to-day and as the business continues to grow and develop. The Technical Services Support Team Lead is responsible for the line management of the entire Technical Support Team daily. This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects. We are looking for someone who can manage and lead a team and also someone who wants to deliver world class IT support to our internal customer’s and has an eye for how things can be constantly improved to ensure the highest standard of customer service is delivered. Some of the responsibilities you will be doing Day to Day: You will be Provide and oversee exceptional and first-class remote, on site, and telephone based technical support at all times, building a rapport with internal and external customers and ensure this is reflected within the support team. Create and update policies, procedures and processes and ensuring those policies, procedures and processes are followed by the team and that any necessary or recommended changes and any significant breaches are investigated and escalated Management of all technical aspects of delivering support, across several key workflows. Managing, motivating, and leading the Service Desk team, including training, 1-2-1’s and personal development for team members. Management of technical queries from within the team – escalation point for any support escalations. Ensure ownership is taken of technical issues and that these are seen through to completion Implement methodologies to improve support resolution, manage customer perceptions, and build strong internal relationships. To qualify for the role, you must have: Technical & Operational Expertise Proven capability in managing IT service delivery in fast-paced, high-demand environments. Hands-on experience supporting hardware, software, and cloud-based services, including Microsoft Windows 10, Microsoft 365 (including Teams), Azure AD, and Intune. Familiarity with ITSM tools such as Zendesk and ServiceNow, with a strong grasp of IT service management principles. Certifications & Frameworks ITIL Foundation V3 certification or equivalent understanding of ITIL-based service management practices. Leadership & Team Management Demonstrated success in leading technical teams, including task delegation, performance coaching, and resource planning. Ability to foster a collaborative team culture and drive accountability and results. Communication & Interpersonal Skills Excellent verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences. Confident and approachable demeanor, with strong stakeholder engagement and customer relationship management skills. Proficiency in English and the local language. Strategic Thinking & Continuous Improvement Track record of identifying and implementing process improvements and driving operational efficiency. Experience in creating and refining IT support processes and procedures in collaboration with cross-functional teams. Strong planning and prioritisation skills, with a focus on outcomes and service excellence. Vendor & Supplier Coordination Experience managing third-party suppliers and ensuring service level agreements are met. Self-Management & Initiative Self-motivated and proactive, with the ability to work independently and make informed decisions under pressure.

Technical Services Support Team Lead - India TMS Global are a wholly owned subsidiary of DS Smith, an International Paper company who are a listed multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global is an outsourced provider of end-to-end Retail Marketing/POS and Packaging services and solutions Globally. We partner with our customers managing all retail POS categories as well and innovative and sustainable Packaging Solutions and Supply chain management globally as their single outsourced partner. We are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. TMS's Global family is growing and we have a fantastic opportunity for an experienced Technical Services Support Team Lead to join our IT Operations Support team in Gurgaon, India on a permanent basis. About the Role Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team of 5 which supports over 300 end users globally across all our regions. You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on rotational shifts aligned to either US or EU shifts. As the IT Technical Services Support Team Lead, you will be responsible for the day-to-day management of the Technical Support team and for the smooth running of the technical support service. This includes ensuring all processes, policies and procedures are continually followed, updated, and enhanced upon day-to-day and as the business continues to grow and develop. The Technical Services Support Team Lead is responsible for the line management of the entire Technical Support Team daily. This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects. We are looking for someone who can manage and lead a team and also someone who wants to deliver world class IT support to our internal customer's and has an eye for how things can be constantly improved to ensure the highest standard of customer service is delivered. Some of the responsibilities you will be doing Day to Day: You will be Provide and oversee exceptional and first-class remote, on site, and telephone based technical support at all times, building a rapport with internal and external customers and ensure this is reflected within the support team. Create and update policies, procedures and processes and ensuring those policies, procedures and processes are followed by the team and that any necessary or recommended changes and any significant breaches are investigated and escalated Management of all technical aspects of delivering support, across several key workflows. Managing, motivating, and leading the Service Desk team, including training, 1-2-1's and personal development for team members. Management of technical queries from within the team - escalation point for any support escalations. Ensure ownership is taken of technical issues and that these are seen through to completion Implement methodologies to improve support resolution, manage customer perceptions, and build strong internal relationships. To qualify for the role, you must have: Technical & Operational Expertise Proven capability in managing IT service delivery in fast-paced, high-demand environments. Hands-on experience supporting hardware, software, and cloud-based services, including Microsoft Windows 10, Microsoft 365 (including Teams), Azure AD, and Intune. Familiarity with ITSM tools such as Zendesk and ServiceNow, with a strong grasp of IT service management principles. Certifications & Frameworks ITIL Foundation V3 certification or equivalent understanding of ITIL-based service management practices. Leadership & Team Management Demonstrated success in leading technical teams, including task delegation, performance coaching, and resource planning. Ability to foster a collaborative team culture and drive accountability and results. Communication & Interpersonal Skills Excellent verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences. Confident and approachable demeanor, with strong stakeholder engagement and customer relationship management skills. Proficiency in English and the local language. Strategic Thinking & Continuous Improvement Track record of identifying and implementing process improvements and driving operational efficiency. Experience in creating and refining IT support processes and procedures in collaboration with cross-functional teams. Strong planning and prioritisation skills, with a focus on outcomes and service excellence. Vendor & Supplier Coordination Experience managing third-party suppliers and ensuring service level agreements are met. Self-Management & Initiative Self-motivated and proactive, with the ability to work independently and make informed decisions under pressure.

We are seeking a dedicated and experienced Customer Service Manager with 3 years of proven expertise in handling customer queries, managing support teams, and ensuring high levels of customer satisfaction. The ideal candidate will be responsible for streamlining customer support operations, developing support strategies, and leading a team to deliver exceptional service experiences. Key Responsibilities: Supervise and lead the customer service team to meet performance goals and SLAs. Handle escalated customer complaints and provide appropriate solutions in a timely manner. Monitor customer service metrics and implement continuous improvement plans. Train, coach, and mentor customer service representatives for better performance. Coordinate with other departments (Sales, Operations, Product, etc.) to resolve customer issues. Maintain updated knowledge of company products/services to ensure accurate support. Generate weekly/monthly reports on team performance and customer satisfaction. Implement feedback mechanisms and gather customer insights to drive improvements. Requirements: Bachelor’s degree in Business Administration, Communications, or related field. Minimum of 3 years’ experience in customer service or client-facing roles, including at least 1 year in a supervisory role. Excellent communication, leadership, and conflict-resolution skills. Strong knowledge of customer service software, CRMs (e.g., Salesforce, Zendesk), and ticketing systems. Ability to multitask and work well under pressure in a fast-paced environment. Analytical mindset with attention to detail and strong problem-solving skills. Preferred Skills: Experience in B2B/B2C customer service environment. Job Type: Full-time Pay: ₹14,737.88 - ₹50,253.96 per month Schedule: Day shift Morning shift Work Location: In person

Respond to customer inquiries via phone, email & chat. Resolve complaints efficiently. Conduct sales presentations & product demos. Document all interactions in CRM. Ensure excellent service. SEO knowledge required to support digital engagement.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity About GSS (Global Support Services): Global Support Services (GSS) is a shared services unit supporting key functional teams across Harvard Business Publishing’s three business verticals—Corporate Learning, Higher Education, and the HBR Group—across global locations. GSS plays a critical role in supporting sales operations, client engagement, and delivering a high standard of back-end operational and administrative services. Role Overview: The sales support specialist will take ownership of end-to-end operational processes for client accounts, working closely with sales teams and internal stakeholders. This role involves deeper involvement in complex client support scenarios, proactive issue resolution, and driving process improvements for greater efficiency and client satisfaction. The specialist is expected to manage ongoing client needs—product setup, usage and revenue reporting, invoice/billing support, and enablement—while also helping to mentor junior associates, improve SOPs, and lead initiatives for operational excellence. Key Responsibilities: Set up users (learners/faculty) for various learning products across business verticals. Manage complex client queries involving contracts, pricing models, order discrepancies, billing/invoice resolution, and credit processing. Ensure timely and accurate usage and revenue reporting by coordinating reminders, confirmations, and reconciliations with clients. Lead or support enablement sessions to ensure clients use HBP products effectively and get full value. Leverage AI tools in day-to-day operations to enhance productivity, streamline workflows, and minimize manual errors. Proactively identify process gaps and inefficiencies; collaborate with cross-functional teams to implement automation and improvement initiatives. Analyze data related to usage, revenue, and support volumes to identify patterns and share actionable insights with business stakeholders. Maintain and update process documentation; ensure all tasks adhere to established SLAs and quality standards. Support onboarding and training of new associates; act as a knowledge resource for peers. Actively participate in AI-readiness initiatives and training sessions to continuously enhance team capabilities and adapt to evolving technology. Qualifications & Skills: Master's degree in business administration, marketing, or a related field. 3–5 years of experience in a sales support, customer success, or operations role, preferably in a B2B or education technology setting. Strong communication skills with the ability to handle client escalations and internal coordination. Proficiency in Microsoft Office Suite with advanced Excel skills (pivot tables, lookups, dashboards). Detail-oriented and quality-driven with strong analytical and problem-solving abilities. Proven ability to manage multiple tasks and priorities with minimal supervision. Familiarity with tools like Salesforce, Zendesk, Excel-based automation, or BI tools is an advantage. Exposure to or willingness to learn AI-enabled tools, process automation solutions, and data interpretation frameworks. A proactive mindset, strong customer service orientation, and a collaborative working style. What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role Are you a people-oriented person and enjoy looking for ways to enhance other people’s journey? If it’s a yes, join us in our Client Experience team and support our clients on their Cialfo journey through the discovery of needs and strategic matching of bulletproof solutions, all within our platform. Work cross-functionally with other departments and transform every point of contact into an opportunity to turn a stranger into our client, and a client into our vocal advocate. Cialfo is seeking a Product Support Specialist who plays an integral role in daily support and service to our clients. You help us build long-term relationships with our clients and turn Cialfo's most engaged clients into vocal advocates of the platform. This role reports directly to the Client Experience Operations Team Lead and will be supported by the Americas Team. This position will be serve a global clientele base. What You Will Be Doing Develop deep knowledge of the Cialfo software and its products Be well versed in the intricacies of the software to understand default logics and behaviors. Accurately discerning between bugs and defects that impair client workflows versus areas of improvements that enhance client usage Occasionally participate in user testing sessions to evaluate the quality and suitability of new features for clients. Client Support and Troubleshooting Engage with clients to effectively resolve technical issues. Use excellent interpersonal and communication skills to guide clients through pertinent questioning to successfully comprehend the issue at hand and see to its resolution promptly. Answer how-to questions and provide personalized solutions to assist clients with navigating through the various features on Cialfo. Crafting well-written, tailored articles to contribute to the Help Center, our self-serving knowledge base for clients. Carry out data uploading processes with utmost accuracy. Collaborate internally with fellow Associates to prioritize and/or escalate support cases and occasionally conduct knowledge sharing sessions for the team. Show composure, resilience, and adaptability as client needs evolve and case volume changes. Product Collaboration Work cross functionally with the Engineering team to diagnose and resolve issues and bugs, and to highlight key feedback from clients as well as areas of improvements to the Product team. Write up comprehensive bug tickets and display detailed-mindedness by methodically describing the issue(s) experienced by clients; including but not limited to: specific steps taken, screenshots and/or screen recordings, date and time reported, replication rate. Support of Client Experience Team Serve as one of the trusted advisors on the team with an open, caring, and approachable style of working. Proactively identify opportunities to develop solutions that help the team achieve common goals. Participate in maintaining an internal self-serving knowledge base with updated training processes, workflows, and/or documentation. Collaborate with internal teams such as regional account managers, other operations teams, sales teams, and management as a point of contact for client support. About You Qualifications A Bachelor’s degree in the relevant field. Experience 1+ years of meaningful experience in technical support, customer success, client experience, account management, or strategic consulting organization. Skills Exceptional written and verbal communication skills in English, with minimum C1 level. Experience in one or more of the following: managing high-profile clients, relationship-building, community building, knowledge management. Experience with client service management apps, such as JIRA Software, Intercom, Salesforce Service Cloud, Zendesk, etc. Familiarity with Slack, Google Suite, Asana, and Microsoft Excel. Qualities You are client-obsessed and care deeply about the client experience. You are solutions-oriented and strive to refine your skills everyday. You display diplomacy, tact, and poise under pressure when working through client issues. Have a talent for building rapport, managing expectations, and diffusing tense situations with ease. You are a self-starter with an ability to go between team-based collaborative work and independent, self-driven projects. You are a team player who values and respects differences among teams. Global experience is a plus. Good to have SaaS education technology experience is preferred.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity About GSS (Global Support Services): Global Support Services (GSS) is a shared services unit supporting key functional teams across Harvard Business Publishing’s three business verticals— Corporate Learning, Higher Education, and the HBR Group —across global locations. GSS plays a critical role in supporting sales operations, client engagement, and delivering a high standard of back-end operational and administrative services. Role Overview: The sales support specialist will take ownership of end-to-end operational processes for client accounts, working closely with sales teams and internal stakeholders. This role involves deeper involvement in complex client support scenarios , proactive issue resolution, and driving process improvements for greater efficiency and client satisfaction. The specialist is expected to manage ongoing client needs—product setup, usage and revenue reporting, invoice/billing support, and enablement—while also helping to mentor junior associates, improve SOPs, and lead initiatives for operational excellence. Key Responsibilities: Set up users (learners/faculty) for various learning products across business verticals. Manage complex client queries involving contracts, pricing models, order discrepancies, billing/invoice resolution, and credit processing. Ensure timely and accurate usage and revenue reporting by coordinating reminders, confirmations, and reconciliations with clients. Lead or support enablement sessions to ensure clients use HBP products effectively and get full value. Leverage AI tools in day-to-day operations to enhance productivity, streamline workflows, and minimize manual errors. Proactively identify process gaps and inefficiencies; collaborate with cross-functional teams to implement automation and improvement initiatives. Analyze data related to usage, revenue, and support volumes to identify patterns and share actionable insights with business stakeholders. Maintain and update process documentation; ensure all tasks adhere to established SLAs and quality standards. Support onboarding and training of new associates; act as a knowledge resource for peers. Actively participate in AI-readiness initiatives and training sessions to continuously enhance team capabilities and adapt to evolving technology. Qualifications & Skills: Master's degree in business administration, marketing, or a related field. 3–5 years of experience in a sales support, customer success, or operations role, preferably in a B2B or education technology setting. Strong communication skills with the ability to handle client escalations and internal coordination. Proficiency in Microsoft Office Suite with advanced Excel skills (pivot tables, lookups, dashboards). Detail-oriented and quality-driven with strong analytical and problem-solving abilities. Proven ability to manage multiple tasks and priorities with minimal supervision. Familiarity with tools like Salesforce, Zendesk, Excel-based automation, or BI tools is an advantage. Exposure to or willingness to learn AI-enabled tools, process automation solutions, and data interpretation frameworks. A proactive mindset, strong customer service orientation, and a collaborative working style. What We Offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

About the Role: We are seeking an experienced Project Manager specializing in Shopify Web Development and workflow automation (Zapier) to drive end-to-end delivery of our innovative digital commerce solutions. The ideal candidate is a proactive leader with strong analytical and communication skills, adept at coordinating between technical and business stakeholders to deliver seamless e-commerce experiences. Key Responsibilities: ● Manage end-to-end project lifecycles for Shopify-based e-commerce solutions. ● Coordinate closely with web developers, UI/UX designers, marketing teams, and business stakeholders to align business objectives with technical delivery. ● Design, document, and oversee implementation of workflow automation solutions using Zapier. ● Proactively identify and manage project risks, dependencies, and scope adjustments. ● Ensure project timelines and budgets are strictly adhered to, providing regular status updates to stakeholders. ● Maintain clear documentation of project requirements, workflows, automation processes, and integrations. ● Conduct regular review meetings, retrospectives, and stakeholder briefings. Requirements Requirements: ● Minimum 7+ years experience managing e-commerce web development projects. ● Proven experience in managing external development agencies and coordinating effectively with multiple stakeholders. ● Proven expertise in Shopify Plus and extensive hands-on experience with Zapier integrations and workflow automation. ● Strong understanding of web technologies, UI/UX principles, SEO, analytics integrations, and digital marketing. ● Exceptional project management skills, proficient with tools like Jira, Trello, Asana, Slack, and Monday.com. ● Demonstrated experience working remotely and coordinating distributed teams effectively. ● Implement AI-driven and API-based automation across order management, logistics, payments, and marketing to drive efficiency. ● Seamlessly integrate tools like GoKwik, Video Commerce, CleverTap, UniCommerce, Refersion etc. for streamlined operations. ● Implement and manage tools like Klaviyo, MoEngage, WebEngage, Product Bundles, Nector.ai, and Segment to enhance customer engagement. ● Ensure high performance, cybersecurity compliance, and real-time data tracking to maintain platform reliability and security. ● Develop AI-driven customer interactions with platforms like ZenDesk, Gorgias, Lime Chat and custom chatbots to enhance user experience. ● Utilize CDP platforms to create dynamic customer profiles, segment audiences, and personalize experiences for improved retention. ● Implement data-driven retention strategies, personalized email campaigns, and loyalty programs. ● Familiarity with security standards and compliance requirements, including GDPR, PCI DSS, and data encryption. ● Experience in content management, strategy formulation, and SEO optimization for e-commerce platforms. ● Knowledge and experience integrating inventory management systems, ERP solutions, and warehouse logistics with Shopify Plus. Preferred Qualifications: ● Certification in Project Management (PMP, Agile/Scrum). ● Previous experience working on high-traffic Shopify Plus projects. ● Familiarity with analytics tools (Google Analytics, Hotjar) and optimization tools (Optimizely, CrazyEgg). ● Understanding of customer retention strategies, A/B testing, and conversion rate optimization (CRO). ● Proficiency in middleware platforms like Zapier for automation and integrations. ● Experience with data privacy, security, and compliance standards in e-commerce. ● Strong leadership and cross-functional collaboration skills. ● Familiarity with data analytics, AI personalization, and predictive modeling. ● Excellent written and verbal communication skills. ● Prior experience in the personal care or beauty industry is a plus.