4193 Zendesk Jobs - Page 31

About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

About Zendesk Zendesk is the world’s leading Customer Experience and Support Platform and we are growing quickly with a suite of products our customers love! Zendesk makes customer service better. We build software to meet customer needs, set teams up for success, and keep businesses in sync. We are looking for hardworking individuals who are certain that they want a career in software sales. Whilst no previous experience is required, we are looking for team members who are highly motivated by technology sales, enthusiastic about working in a fast-paced industry and are willing to go above and beyond in this goal oriented position. Please note that we are advertising this role proactively as...

Shift time: Rotational 8 hours shift (5 days a week) Location: Remote Job Description: As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions. Responsibilities: Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone. Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), lo...

What You’ll Do Be the first point of contact for our customers via chat, email, and phone. Troubleshoot product queries with patience, empathy, and accuracy. Document and escalate technical issues to the product/tech team when needed. Collaborate with cross-functional teams to ensure customer needs shape our product roadmap. Track and share customer insights to help improve service quality and experience. What We’re Looking For 6-12 months of experience in customer support, preferably in SaaS or tech. Excellent written & spoken communication skills (clarity, empathy, and a bit of spark ✨). Strong problem-solving attitude you don’t just answer, you own the resolution. Comfort with support too...

Description Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world! As we bring new ideas to market and evolve our product, it’s essential that we execute to a high standard in Customer Services and evolve our model in service to look after our fans. Forecast management and planning plays a pivotal role in ensuring we are operationally ready. You will lead the build of a robust forecast, analyze trends and drive continuous improvement into our CS operation. You will ensure we’re always business ready for events of all sizes and product development that could drive demand. You will look for improvements towards our KPI’s and p...

Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola...

Responsibilities: ● Lead a 20+ member team managing implementations across the US, UK, and AUS regions. ● Oversee the full lifecycle of Aeka implementation projects, including planning, resource allocation, execution, and post “Go live” support ● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Aeka, ensuring accuracy and minimal downtime. ● Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform. ● Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure operational alignment, product feature development, and client satisfaction....

This role is for one of Weekday's clients Min Experience: 5 years Location: Gurgaon JobType: full-time Requirements As an L2 Product Support Engineer , you'll act as the technical backbone of customer support. You'll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting APIs, and working closely with engineering and product teams to deliver seamless solutions. This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced SaaS environment, and loves to collaborate and deep dive with the Engineering team. Key Responsibilities Advanced Case Ownership & Resolution Manage a queue of...

About The Opportunity A leading player in the Customer Experience & Contact Center (BPO) sector serving global clients, focused on delivering high-quality voice support across international markets. We operate 24/7 voice operations supporting English-speaking customers with industry-grade SLAs and continuous quality improvement. Role: International Voice Process Executive (Night Shift) Location: India Workplace: On-site Role & Responsibilities Handle high-volume inbound and outbound international voice calls during night shift, delivering timely and accurate resolutions aligned with SLA targets. Accurately record customer interactions and update CRM systems to maintain data integrity and cas...

About The Opportunity A leading player in the Customer Experience & Contact Center (BPO) sector serving global clients, focused on delivering high-quality voice support across international markets. We operate 24/7 voice operations supporting English-speaking customers with industry-grade SLAs and continuous quality improvement. Role: International Voice Process Executive (Night Shift) Location: India Workplace: On-site Role & Responsibilities Handle high-volume inbound and outbound international voice calls during night shift, delivering timely and accurate resolutions aligned with SLA targets. Accurately record customer interactions and update CRM systems to maintain data integrity and cas...

Position Summary: We are seeking experienced Support Agents to manage technical and operational support for our clients. The ideal candidate will have a strong understanding of telecom workflows, vendor coordination, and customer issue resolution. This role requires proactive communication, ticket management, and collaboration across internal and external teams. Key Responsibilities: Trouble Ticket Management Monitor and respond to customer issues via 2-3 ticket portals. Diagnose, troubleshoot, and resolve technical issues. Track, update, and close technical trouble tickets in a timely and professional manner. Vendor Ticket Handling Open and manage customers mobile service-related technical ...

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out m...

Job Description Job Summary: Zendesk is seeking a dynamic and experienced Director of IT Finance to lead and develop a high-performing team dedicated to supporting critical financial processes, specifically focusing on Record to Report (R2R) and Source to Pay (S2P) value streams. The ideal candidate will possess a strong background in finance technology, have extensive experience in optimizing financial processes, and foster collaboration across diverse teams and geographies. What You’ll Be Doing Team Leadership: Lead, mentor, and develop IT teams that support financial applications and processes related to Record to Report and Source to Pay. Foster a collaborative culture to encourage high ...

Job Description Data Engineer Our Enterprise Data & Analytics (EDA) is looking for a Data Engineer to join our growing data engineering team. We are a globally distributed remote first team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices . You will be primarily developing Data Warehouse Solutions using technologies such as dbt, Airflow, terraform. What You Get To Do Every Single Day Collaborate with team members and business partners to collect business requirements, def...

Position : Technical Support Executive Examination Coordination Location: Greater Noida (Work from Office) Experience: 4 to 5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM About the Role: We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat. Key Responsibilities Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools. Respond promptly ...

Industry & Sector: Fast-growing EdTech / Student Enrollment and Admissions Operations — focused on higher-education upskilling, online degrees, and blended learning programs. This is an on-site role based in India supporting end-to-end admissions and enrollment operations for campus and virtual cohorts. Primary Title (Optimized): Admissions Operations Manager Role & Responsibilities Own the end-to-end admissions lifecycle: lead intake ➜ qualification ➜ counselling ➜ offer ➜ enrollment, ensuring smooth handoffs and SLA adherence. Operate and optimise CRM pipelines (lead routing, scoring, nurture flows) to improve lead-to-enrolment conversion and reduce turnaround time. Manage daily on-site ad...

Join Nexora Tech as a CX Transformation Expert About Nexora Tech: Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer experience reimagination, and IT modernisation across industries. We help organisations create AI-first, customer-centric ecosystems by blending strategic insight, process redesign, and emerging technologies to deliver seamless, data-driven, and humanised customer journeys. Who We’re Looking For: We are seeking passionate CX Transformation Ex...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more Businesses drive 25–80% of revenues using AiSensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity Work with a dynamic, fast-growing team passionate about customer success. ...

Industry & Sector: Fast-growing EdTech / Student Enrollment and Admissions Operations — focused on higher-education upskilling, online degrees, and blended learning programs. This is an on-site role based in India supporting end-to-end admissions and enrollment operations for campus and virtual cohorts. Primary Title (Optimized): Admissions Operations Manager Role & Responsibilities Own the end-to-end admissions lifecycle: lead intake ➜ qualification ➜ counselling ➜ offer ➜ enrollment, ensuring smooth handoffs and SLA adherence. Operate and optimise CRM pipelines (lead routing, scoring, nurture flows) to improve lead-to-enrolment conversion and reduce turnaround time. Manage daily on-site ad...

This role is for one of the Weekday's clients Min Experience: 3 years Location: Remote (India) JobType: full-time We are seeking a Customer Success Specialist II fluent in English and German to join our fast-growing global team. This is a high-impact, customer-facing position that supports an international user base across voice, email, and chat channels . You'll serve as the key point of contact for users, helping them maximize the value of our AI-powered writing tools, resolving issues with empathy, and turning customer insights into actionable improvements. Requirements Key Responsibilities: Respond to customer inquiries and complaints across multiple channels, ensuring timely and effecti...

About Company As an L2 Product Support Engineer at Leena AI , you’ll act as the technical backbone of customer support. You’ll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting APIs, and working closely with engineering and product teams to deliver seamless solutions. This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced SaaS environment, and loves to collaborate and deep dive with the Engineering team. Key Responsibilities Advanced Case Ownership & Resolution Manage a queue of escalated technical support tickets from the L1 team and ensure timely, high-quality reso...

Job Information Company Spocto Date Opened 10/14/2025 Job Type Full time Industry Financial Services City Mumbai State/Province Maharashtra Country India Zip/Postal Code 400050 About Us Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility. From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles. Job Description About the Role: We are looking for a Customer Support Agent who will act as a bridge between the Operations and ...

Job Description Data Engineer Our Enterprise Data & Analytics (EDA) is looking for a Data Engineer to join our growing data engineering team. We are a globally distributed remote first team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices . You will be primarily developing Data Warehouse Solutions using technologies such as dbt, Airflow, terraform. What you get to do every single day: Collaborate with team members and business partners to collect business requirements, de...