Lead - Customer support

Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.

From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products

Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.

• Issue Resolution: Manage and resolve technical issues raised by the Operations team efficiently and within defined SLAs.
  
• Coordination with Engineering: Collaborate with Engineering to analyse, troubleshoot, and resolve reported system bugs, data mismatches, or workflow errors.
  
• Cross-Team Communication: Serve as a communication link between Operations and Engineering, ensuring updates and technical findings are clearly shared.
  
• Ticket Management: Track, prioritise, and close issue tickets using tools such as Jira, Zendesk, or Freshdesk.
  
• Root Cause Analysis: Identify patterns and recurring issues, escalating to Engineering for long-term fixes.
  
• Documentation: Maintain detailed records of issues, resolutions, and known error documents for future reference.
  
• Process Improvement: Provide feedback to Product and Engineering teams to enhance platform performance and usability.
  
• Operational Support: Support the Operations team with technical queries, data validation, and process alignment.