1628 Zendesk Jobs - Page 33

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Position Overview: As a part of our Customer Success team at MProfit, you will be a crucial part of our mission to ensure all our customers’ success and satisfaction. You will interact with our diverse customer base, assisting them with inquiries, resolving issues, and ensuring they have a positive experience using our wealth-tech solutions. You will independently manage the end-to-end ticket management process: ticket assignment, closure, responses, and issue resolution. Key Responsibilities: 1. End-to-End Ticket Management: ● Independently handle customer support tickets from initial contact through resolution, ensuring timely and effective communication and issue resolution. ● Prioritize and escalate tickets to meet customer expectations and service level agreements (SLAs). ● Continuously monitor ticket queues to identify trends, common issues, and opportunities for process improvement. 2. Cross-Functional Collaboration: ● Collaborate closely with other departments, to ensure alignment on customer needs, product updates, and service offerings. ● Serve as a subject matter expert on customer issues and feedback, providing insights and recommendations to inform product development and strategic decision-making. 3. Responding to Customer Inquiries: ● Monitor and manage the support email inbox. ● Respond promptly to customer inquiries, requests, and complaints via email. ● Provide accurate, clear, and helpful information to address customer concerns and resolve issues. 4. Handling Customer Feedback: ● Acknowledge and address customer feedback, suggestions, and complaints received via email. ● Document and categorize customer feedback for analysis and reporting purposes. ● Advocate for customer needs and contribute insights for product or service improvements based on feedback trends. 5. Maintaining Communication Standards: ● Adhere to company communication guidelines and standards for email correspondence. ● Ensure professional and courteous language in all interactions with customers. ● Manage email communication volume effectively to maintain response time targets and customer satisfaction. 6. Issue Resolution: ● Respond promptly to customer inquiries and complaints, demonstrating empathy, patience, and a commitment to finding solutions that exceed expectations. ● Escalate complex issues to appropriate stakeholders while maintaining ownership and accountability for timely resolution. ● Document all interactions and resolutions in our helpdesk ticketing systems to maintain accurate records and facilitate knowledge sharing within the organisation Qualifications: ● Bachelor's degree in a relevant field or equivalent work experience. ● 3+ years of experience in a non-voice (email preferred) customer support role. ● Strong understanding of financial technology and SaaS platforms. ● In-depth knowledge of financial products, services and industry regulations. Familiarity with various financial instruments such as stocks, bonds, mutual funds, derivatives, and other investment instruments. (Would be a plus) ● Exceptional written communication skills in English. ● Problem-solving skills with the ability to analyze and resolve complex issues along with a customer-centric mindset. ● Proficiency in setting up, using, and managing help-desk software and ticketing systems like Freshdesk, Zendesk, Zoho Desk etc. ● Strong organizational and time management skill

Min. Relevant exp. 10+ years Job Summary We are looking for an experienced and strategic Assistant Manager—Recruitment & Vendor Management to oversee talent acquisition efforts across APAC & EMEA. This role involves managing recruitment operations, vendor partnerships, and leading a team of Team Leads, Senior Recruiters, and Recruiters. The ideal candidate will have a strong background in regional hiring strategies, workforce planning, and vendor relationship management while ensuring compliance with local employment laws. Key Responsibilities Team Leadership & Recruitment Strategy: Lead, mentor, and manage a team of Team Leads, Senior Recruiters, and Recruiters across APAC & EMEA. Develop and implement scalable recruitment strategies aligned with business objectives and workforce planning. Set team goals, KPIs, and performance metrics, ensuring alignment with global recruitment objectives. Monitor and drive recruitment performance, optimizing sourcing channels and hiring workflows. Collaborate with internal stakeholders to support workforce planning and hiring priorities. Ensure compliance with company policies, hiring regulations, and industry best practices. Track recruitment metrics, analyze hiring trends, and generate reports for leadership review. Oversee end-to-end vendor relationships, including selection, onboarding, and performance evaluation. Build and maintain strong partnerships with external vendors, staffing agencies, and freelance recruiters. Negotiate contracts, service agreements, and pricing with vendors to ensure cost-effectiveness. Regularly assess vendor performance metrics, identifying areas for improvement and optimization. Ensure vendor compliance with company policies, background verification, and legal requirements. Monitor and evaluate vendor performance against predefined KPIs to ensure high service quality and timely fulfillment of hiring needs. Responsible for managing all stages of requisition activity using VMS technology, in-house portals, industry standards, and company policy Develop and maintain scalable workforce supply chain solutions as per business needs and client requirements. Work closely with leadership to analyze workforce demand, capacity planning, and hiring forecasts. Identify process gaps and propose data-driven improvements to enhance recruitment efficiency and vendor management operations. Implement automation and technology-driven solutions to improve recruitment and vendor management workflows. Ensure seamless onboarding of new programs and transition them into business as usual (BAU) operations. Drive cost savings initiatives without impacting service quality. Ensure adherence to regional hiring laws, employment regulations, and company policies in APAC & EMEA. Stay updated on market trends, salary benchmarks, and talent availability across both regions. Prepare and publish reports for management review to help in cost optimization and process improvements. Provide program Standard Operating Procedures (SOP) training and updates to suppliers and internal teams. Ensure timely resolution of escalations from internal stakeholders. Required Skillset Proven experience in managing recruitment teams and vendor relationships across APAC & EMEA. Strong expertise in talent acquisition, workforce planning, and vendor management. In-depth knowledge of regional hiring practices, employment laws, and compliance standards. Excellent leadership, negotiation, and stakeholder management skills. Experience working with Applicant Tracking Systems (ATS), Vendor Management Systems (VMS), and recruitment tools. Data-driven mindset with the ability to analyze hiring metrics and optimize recruitment processes. Proficiency in MS Office (Excel, PowerPoint, Word) for data analysis and reporting. Ability to work across multiple time zones and manage diverse regional hiring needs. Experience with ticketing portals like ServiceNow, SFDC, Freshdesk, Zendesk, Jira (preferred). Knowledge of background verification requirements and compliance regulations. Education: Bachelor’s degree in computer science, business, or a similar field.

Ultimate.ai Software Engineering, Data Science Pune, Maharashtra, India Posted on Jun 20, 2025 Apply now Job Description Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. We are currently looking for a Senior Software Engineer based in Pune with a proven experience in implementing high scale data-processing applications to work on building the Real-time Reporting & Analytics pipeline at Zendesk. As a Senior Software Engineer, you would contribute to designing, implementing, refactoring and optimising systems with ownership on major project components. The ideal candidate has experience in building large-scale cloud applications preferably in a SaaS environment and has previously contributed to real-time data processing, while partnering with team stakeholders. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. What you'll be doing Solve complex problems and make decisions about technical tradeoffs that optimise for prioritised qualities through analyzing using multiple perspectives and information. Take ownership, estimate and prioritise groups of work based on previous experience and trade offs. Own the definition, communication, performance, cost, quality, security and compliance effects of groups of work. Contribute to software development by designing systems, refactoring in balance with feature delivery, optimising system performance and more. Mentor junior team members and other developers, fostering a culture of continuous learning and technical excellence. What you bring to the role 4+ years experience working on high scale applications and data processing pipelines. Have proven experience in Software Engineering with a focus on delivering large-scale distributed and high quality applications. Hands-on experience with real-time data processing technologies (eg. Kafka, Kinesis, ElasticSearch, Flink Spark, ClickHouse, Snowflake, etc…). Demonstrated ability to take ownership on designing and implementing technical components. Ability to explain and implement reliability patterns while solving problems in production. Ability to improve the observability, performance and security of the system. Strong communication skills, both written and verbal and the ability to collaborate with teams across multiple time zones globally. Proficiency in Java and hands-on experience with technologies like AWS, Kafka, Docker and Kubernetes are preferred. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai

Ultimate.ai Software Engineering Pune, Maharashtra, India Posted on Jun 20, 2025 Apply now Job Description What you will do: The Zendesk Core Services Packaging and Consumption team is looking for a Senior Software Engineer - Backend for a project that drives successful feature adoption for Zendesk customers. The ideal candidate will have experience with analysing various data sources with good SQL skills, a good understanding of domain driven design and the willingness to explore the unknowns. Responsibilities On a day-to-day basis, a strong command over one of the backend languages like Scala or Java is highly beneficial. Past experience with developing on Rails Framework will be good as well. Your responsibilities will include: Collaborating with product management, architecture, engineers (front end and back end) to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment. Ensuring delivery on commitments. It is your responsibility to ensure code quality, debug code, and seek guidance to unblock tasks pending. Following best practices in all our frameworks and tools. Championing best practices and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised. Actively participate in code reviews and design discussions Partner across all areas of the SDLC, including requirements gathering, requirements analysis, building services and solutions. Work across teams and organization boundaries and timezones to standardize and integrate services, tools, and workflows What You Bring To The Role 4+ years of relevant experience in at least one object oriented language like Scala or Java (Scala preferred and should have hands on experience) Experience with databases like MySQL and/or DynamoDB Analytical mindset, good articulation skills and pragmatic approach to problem solving. Experience with CI/CD and delivery systems (Github Actions, Jenkins) Knowledge of API design, distributed systems and Kafka Experience using Datadog or other log aggregation tools Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities A team-first collaborative attitude that thrives in a fast-moving agile development environment Excellent written and verbal communication skills Bonus Skills Experience with JavaScript/Typescript Experience working on SaaS-based products Experience with AWS stack (ie. Aurora), Datawarehouse technologies like Snowflake Experience with Ruby on Rails. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. Roles and Responsibilities: Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. ________________________________________ Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt Any Graduation

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Site Reliability Engineer, you will be responsible for driving the effort to identify, design, and develop the best technical and field solutions to automate our production systems. This position will collaborate often with various internal and external business and engineering teams. You will also have an opportunity to eventually lead efforts to champion and instill a culture of Site Reliability Engineering at Skyflow. We know great Site Reliability Engineers come from diverse backgrounds so no single individual may have all the desired skills on day one. But if you are the kind of software engineer who would have loved to engineer solutions for Stripe or Twilio API's, or the Slack or Zendesk app, or the Snowflake or MongoDB platform - we want to talk to you. You Have 5+ overall years hands-on experience with 2+ years of experience in infrastructure automation and software delivery using SRE practices Familiarity with cloud platforms (e.g., AWS, Azure, GCP). Coding experience with Go (preferred) or Python. Experience with SRE tools - CloudFormation/Terraform, Jenkins, Ansible and others Hands-on experience with Linux Systems Engineering, Docker and Kubernetes container orchestration, RDBMS, and scripting for automation Ability to work with distributed teams to provide technical guidance and leadership Solid understanding of the common challenges with migrations and modernizations, the ability to choose the right path based on previous experience Expertise with application observability patterns and site reliability practices Extensive experience working with large distributed infrastructures You Will Utilize programming languages like Python and Go, Container Orchestration services including Docker and Kubernetes, CM tools including Terraform and Helm, and a variety of AWS tools and services on a daily basis Develop and maintain CI/CD pipelines to enable automated testing, building, and deployment of applications. Collaborate with cross-functional teams and clients to deliver robust cloud-based solutions that drive best-in-class experiences to Skyflow customers Automate and maintain tools/systems involving software builds, continuous testing, automated deployments, software health monitoring and software releases Evaluate reliability, performance, scalability, and engineering aspects to ensure a smooth software production rollout and delivery Be a thought leader and key contributor within our SRE team and help build an SRE culture Benefits Work from home expense Excellent Health Insurance Options Very generous PTO Flexible Hours Generous Equity At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.

✨ One Platform, a Whole World Of Opportunity Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere . Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere. When It Comes To Global Employment, We Walk The Walk. We’re Proof That Companies Don't Need An Office To Create a Highly-engaged Culture. Since The Company’s Inception In January 2020, Oyster Has 🌏 Created a fully-distributed, vibrant team of 500+ employees across 60+ countries 👩‍💻Featured in Forbes having ranked #9 in Flexjobs Top 30 Companies for remote jobs 🌈 Established a diverse leadership team and an employee base that’s 60% female 🏆 Achieved one of the highest employee engagement scores in its class 🦄 Raised $286 million to date, with a current valuation of $1.2 billion! 💚 B Corp status achieved in 2023 Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply! 👩‍💻 The Role Location: To create the best experience for this employee and to meet the business needs, this role requires you to be based within India, with the right-to-work status. We are looking for a high-performing Commercial Legal Specialist to join Oyster Legal’ s Growth & Monetization Team to contribute to the overall success of Oyster’s business. In this role, you will be working with members of Oyster’s Legal, Revenue, Marketing, and Operations teams to ensure commercial operations work as efficiently and effectively as possible. NOTE - This is not an attorney position. You will support the Team’s contract lifecycle management activities; create sales collateral and playbooks to increase contracting efficiency and improve process discipline within the Team and across the organization; develop, and institute processes to comply with, vendor management policies; collaborate with other departments to resolve prospective and current customer questions and troubleshoot issues. You will handle administrative tasks to ensure we are timely serving our business partners, including but not limited to sending agreements for signature and coordinating with the signatories to ensure they have the proper context on agreements they are being asked to sign. You will focus on promoting customer satisfaction, along with other responsibilities, all of which will require critical thinking, innovation, and integrity. Being a fully distributed company, the Contracts Specialist will work synchronously and asynchronously with team members all over the world. We are looking for someone with wonderful attention to detail, strong multi-task skills, high energy, a positive attitude, and no camera shyness. Key Responsibilities Assisting with legal escalations including responding to inquiries from internal business stakeholders, and prospective and current Oyster customers regarding legal guidelines, policy inquiries, and contract-specific questions. Working cross-functionally to enable Oyster’s Revenue teams to close business deals in a timely and efficient manner. Assisting with various contract lifecycle management activities, including coordinating contract signatures using the company’s preferred electronic signature software and ensuring fully-executed contracts are properly stored in Oyster's contract management system. Creating artificial intelligence (“AI”) prompts and iterating on AI applications identified to support Growth and Monetization’s operations to increase the self-serve capabilities of business partners. Assisting with development of policies, trainings, FAQs, playbooks, and other internal resources related to the Growth and Monetization Team’s activities supporting their business partners. Compiling and analyzing various metrics around the Growth and Monetization Team’s activities to identify trends, areas of excellence, and opportunities for improvement. Identifying opportunities to improve processes, share best practices, and improve efficiency within the Legal department’s organizational structure, systems, and technologies informed by data analysis. Performing research and various administrative tasks (scheduling, meeting management, etc.). Working cross-functionally to fulfill Oyster's Mission and Vision. Building and maintaining strong relationships within the Legal department and with cross-functional departments. Minimum Requirements At least 1 year of experience working in a contract management, or contract analyst role, for a business. Previous experience working in cross-functional teams to support the review and negotiation of contracts with third parties. Experience in compiling and analyzing data on various activities Organized, detail-oriented, with excellent communication skills proactively identifying problems and communicating for action. Ability to work in a fast-paced, high-output environment. Resourceful and curious to investigate a problem leveraging internal resources and proposing a solution to the problem informed by your experience and business judgement. Creative and uses independent judgment. Demonstrates enthusiasm for solving problems and adding value to the company. Familiarity with commercial and contractual-related terminology. [BONUS] Prior experience in a corporate legal department. [BONUS] Proficient in Google Suite of products (Gmail, Google Doc, Google Sheets). [BONUS] Experience with a Contract Lifecycle Management system preferred (e.g., Ironclad, SAP CLM, Apttus, Conga, or the like). [BONUS] Familiarity with a client relationship management system (such as Zendesk, Salesforce, ServiceNow). [BONUS] Electronic signature software experience preferred (e.g., HelloSign, DocuSign). [BONUS] Previous experience working in Notion and Asana You'll also need A reliable home internet connection (or be able to get one) Fluent English language skills 🦪 How We Work Together At Oyster Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. 🙌 We build trust. 🤝 We thrive together. 🌍 Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work. We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences. 💌 How YOU Work Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster. Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster. Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more). Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health. Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits catalogue here for inspiration. Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction). WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time! ✨ The best jobs should be available to everyone At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @oysterhr.com email address. We will never ask you to send us money as part of a job offer. If you receive a suspicious email relating to opportunities at Oyster from any other email domain where someone is claiming to be a part of our recruitment team, or are directed to anywhere other than www.oysterhr.com/careers to view our available jobs we encourage you to submit a report through our Compliance and Ethics Helpline.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Marketing Automation Senior Associate The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your Key Responsibilities Tactical execution of Marketing Automation campaigns with varying complexities and sizes Experience with supporting email marketing campaigns and using various digital marketing tools, Marketo knowledge is a must Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution Provide project support to all MarTech team members throughout the various stages of the project, including testing use cases Regular reporting to key stakeholders on the performance of marketing automation campaigns and suggest on improvement avenues that is backed by data Support process improvements and educate users on campaign best practices Standardization and documentation of technical processes using our internal systems Able to define and document the functional and technical requirements for executing (developing, deploying, managing, tracking, and measuring) the automated campaigns Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY Work towards organizational objectives along with stakeholders’ project Skills And Attributes For Success Analytical thinking Data-Driven Decision Making Audience Segmentations and targeting Stakeholder management Troubleshooting Familiarity with Agile planning and Agile project management skills To qualify for the role, you must have Any university degree or college diploma in Digital Marketing or a related field. Understanding of Digital Marketing eco-system and marketing automation Experience in Marketing Automation campaign configuration Min. 5 years of experience, and min. 3 years with Marketo Ability to translate business needs into technical solutions in MA platform. Adherence to data compliance policies (such as GDPR, CANSPAM) is a must. Specialist knows his customer journeys well-enough to identify every possible opportunity or data breach and the need for appropriate security and get measures in place to safeguard it. Ideally, you’ll also have Strong interest in data management and analytics Storytelling and consulting skills Attention to detail Organized, self-starter who can collaborate with the team, and excel in a fast-paced corporate environment. While being able to manage multiple priorities and deadlines. Having Marketo Engage Expert certification is plus Technologies and Tools Marketo or any other Marketing Automation platform Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront etc Microsoft Office SharePoint Working knowledge of HTML, CSS, and scripting What We Look For Marketing Automation acumen Strong team contributor Ready to learn and adapt Problem solving skills Stakeholder management Effective communication What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Marketing Automation Senior Associate The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your Key Responsibilities Tactical execution of Marketing Automation campaigns with varying complexities and sizes Experience with supporting email marketing campaigns and using various digital marketing tools, Marketo knowledge is a must Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution Provide project support to all MarTech team members throughout the various stages of the project, including testing use cases Regular reporting to key stakeholders on the performance of marketing automation campaigns and suggest on improvement avenues that is backed by data Support process improvements and educate users on campaign best practices Standardization and documentation of technical processes using our internal systems Able to define and document the functional and technical requirements for executing (developing, deploying, managing, tracking, and measuring) the automated campaigns Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY Work towards organizational objectives along with stakeholders’ project Skills And Attributes For Success Analytical thinking Data-Driven Decision Making Audience Segmentations and targeting Stakeholder management Troubleshooting Familiarity with Agile planning and Agile project management skills To qualify for the role, you must have Any university degree or college diploma in Digital Marketing or a related field. Understanding of Digital Marketing eco-system and marketing automation Experience in Marketing Automation campaign configuration Min. 5 years of experience, and min. 3 years with Marketo Ability to translate business needs into technical solutions in MA platform. Adherence to data compliance policies (such as GDPR, CANSPAM) is a must. Specialist knows his customer journeys well-enough to identify every possible opportunity or data breach and the need for appropriate security and get measures in place to safeguard it. Ideally, you’ll also have Strong interest in data management and analytics Storytelling and consulting skills Attention to detail Organized, self-starter who can collaborate with the team, and excel in a fast-paced corporate environment. While being able to manage multiple priorities and deadlines. Having Marketo Engage Expert certification is plus Technologies and Tools Marketo or any other Marketing Automation platform Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront etc Microsoft Office SharePoint Working knowledge of HTML, CSS, and scripting What We Look For Marketing Automation acumen Strong team contributor Ready to learn and adapt Problem solving skills Stakeholder management Effective communication What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Customer-oriented attitude with excellent communication skills (verbal & written) is a must. Knowledge of software installation and troubleshooting on Windows and Linux. Must be able to work in 247 shifts. Ability to perform remote troubleshooting and provide clear instructions Experience in interacting with global customers on phone and giving them support through remote management tools. Must be able to learn and understand enterprise level solutions quickly. SaaS experience is preferred. Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other. Hands-on experience on Windows and Mac. Incident management and service request handling experience is an added advantage... Working on tasks within SLA experience. Excellent problem-solving and multitasking skills.

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences. Learn the inner workings of a startup and grow alongside the company. Get hands-on experience building and optimizing systems, processes, and workflows. Collaborate directly with founders, sharing insights and receiving valuable feedback. Be part of a growth-stage brand with a clear path to becoming a future leader. Responsibilities: Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media. Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns. Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction. Customer Records: Maintain and update customer records with detailed and accurate information based on interactions. Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support. Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics. Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience. Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction. Qualifications: A minimum of 3 years of experience in customer support or a related field.(preferably in a B2B SaaS environment). Strong communication skills and a customer-centric mindset. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. Why Join Us? Work in a supportive and innovative environment that encourages personal and professional growth. Be part of a company that values customer satisfaction as its core priority. Enjoy the opportunity to lead and contribute to impactful projects in a growing organization. Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand!

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors. Responsibilities : Lead the support team, ensuring a seamless and high-quality customer experience. Develop and scale support operations to efficiently meet growing customer needs. Drive customer satisfaction, loyalty, and retention through proactive support. Lead, mentor, and manage a team of customer support representatives. Set KPIs, monitor team performance, and conduct regular performance reviews. Identify training needs and provide ongoing development for team members. Develop scalable support processes, policies, and best practices. Improve support efficiency and response times based on analytics and customer feedback. Collaborate closely with product and sales teams to align support operations with customer needs. Handle escalated issues directly and resolve complex customer concerns to enhance satisfaction. Maintain a knowledge base, FAQs, and other self-service resources for customer empowerment. Conduct regular satisfaction surveys, analyze feedback, and act on insights to improve customer satisfaction. Track and analyze key support metrics, such as response time, resolution rate, and customer satisfaction scores. Prepare weekly and monthly reports highlighting trends, insights, and areas for improvement. Forecast staffing needs and allocate resources to meet customer demands. Identify and implement process improvements to enhance support efficiency, quality, and customer experience. Develop escalation protocols, response templates, and quality control measures for consistent support. Stay updated on industry trends and best practices to keep AiSensy’s support competitive and effective. Qualifications 5 years of experience in customer support, with at least 2 years in a managerial role (preferably in a B2B SaaS environment). Proven track record of managing and scaling a customer support team in a fast-paced environment. Strong leadership, coaching, and motivational skills. Exceptional verbal and written communication abilities. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools. Analytical mindset with the ability to interpret data and make data-driven decisions. Customer-focused and empathetic, driven to provide a top-notch support experience. High level of organizational skills and ability to multitask effectively. Adaptable, with the ability to prioritize and work well under pressure in a fast-paced environment.

Min Relevant Exp: 8+ years Job Summary We are looking for a dynamic and experienced Team Leader—Recruitment & Vendor Management to lead and mentor a team of recruiters across the APAC & EMEA regions while managing vendor relationships. This role requires strong leadership, expertise in talent acquisition strategies, and the ability to optimize recruitment processes across multiple geographies. Key Responsibilities Lead, mentor, and support a team of Recruiters and Senior Recruiters. Provide training, coaching, and performance feedback to enhance team effectiveness. Set KPIs and performance goals, ensuring alignment with business hiring needs. Oversee and streamline end-to-end recruitment processes of APAC and EMEA. Collaborate with internal stakeholders to understand workforce planning and hiring priorities. Ensure efficient sourcing, screening, and selection of candidates for various roles. Implement best practices to enhance the quality and efficiency of the hiring process. Leverage data-driven insights to optimize recruitment strategies and team performance. Ensure smooth onboarding of selected candidates, including document approvals and background verification. Manage vendor relationships, ensuring compliance with SLAs and performance expectations. Negotiate contracts and optimize vendor costs while maintaining hiring quality. Align vendor hiring efforts with internal recruitment goals and company policies. Track and evaluate vendor performance, ensuring continuous process improvements. Ensure adherence to local labor laws, hiring regulations, and company policies in APAC & EMEA. Maintain compliance with vendor agreements, data privacy standards, and documentation requirements. Stay updated on market trends, salary benchmarks, and talent availability across both APAC/EMEA. Implement primary and secondary vendor setups per IT asset product SKU and IT staffing requirements. Ensure technicians are assigned jobs per SLA requirements. Emphasis on filling backfill positions efficiently. Monitor background verification and drug test requirements as per local regulations. Collaborate with the legal team to ensure compliance with all regulations. Need a data-driven mindset with the ability to analyze recruitment metrics and drive improvements. Work across different time zones and manage remote teams effectively. Required Skills & Qualifications: 8+ years of recruitment experience with a strong focus on vendor management. Education: Technical Degree- B.Tech, BCA, B.Sc (Science) Preferred Qualifications: Experience in EMEA region manpower hiring and IT services recruitment. Strong negotiation skills on commercial and non-commercial vendor agreements. Ability to drive performance through well-defined KPIs. Ability to work in high-pressure environments and meet tight deadlines. Hands-on experience with ATS, VMS platforms, and recruitment tools like ServiceNow, SFDC, Zendesk, Jira, etc. Strong vendor relationship management and contract negotiation skills. Excellent stakeholder management and client-handling skills. Strong MS EXCEL and data management skills.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Think of yourself as one of the leaders of your department and not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. We need your full concentration because it's time to imagine what it's like being a Team Leader. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools flexible and willing to work different shifts - then we definitely want to talk to you. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to We invite you to explore all TaskUs career opportunities and apply through the provided URL .

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones) not to mention, being creative in terms of thinking of solutions and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader Requirements: So, what are we looking for We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to We invite you to explore all TaskUs career opportunities and apply through the provided URL .

Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to monitor and assess the quality of interactions between our customer service representatives and clients. The QA will ensure adherence to company policies, standard operating procedures (SOPs), and client requirements. This role involves auditing calls/chats/emails, providing feedback, identifying training needs, and driving continuous improvement in service delivery. Key Responsibilities: Monitor and evaluate voice/non-voice interactions (calls, chats, emails) to ensure service standards are met. Conduct regular audits using defined quality parameters and scorecards. Provide constructive feedback to agents and team leads to improve customer experience and performance. Analyze quality trends and recommend process improvements or training interventions. Collaborate with operations, training, and compliance teams to drive quality initiatives. Document QA findings, maintain audit records, and generate periodic reports. Participate in calibration sessions with internal teams and clients to ensure uniformity in scoring. Support new hire evaluations and process rollouts with quality guidance. Qualifications & Skills: Bachelor’s degree or equivalent experience. 3–5 years of experience in a BPO/Call Center QA role. Strong knowledge of customer service principles and BPO workflows. Excellent communication skills (written and verbal). Good listening, analytical, and problem-solving skills. Proficiency in MS Office (especially Excel) and QA tools (e.g., NICE, Verint, Calabrio). Ability to multitask, work independently, and meet deadlines. Preferred Skills: Exposure to Six Sigma or other quality frameworks is a plus. Experience in both voice and non-voice processes. Knowledge of CRM platforms (e.g., Salesforce, Zendesk) is an advantage. Key Metrics to be Evaluated On: Audit Accuracy & Volume Feedback Effectiveness Process Improvement Initiatives Calibration Scores Agent Performance Impact Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Food provided Provident Fund Schedule: Night shift Language: English (Preferred) Work Location: In person Expected Start Date: 01/08/2025

Wrisk is reinventing insurance for today's digital consumer and helping an outdated industry become relevant again in the process. In the same way that fintech companies have disrupted the traditional banking sector, reimagining financial platforms for a new generation, Wrisk's founders share a vision for how insurance ought to be: simple, transparent and personal. Bringing together two disparate industries (technology and insurance), they have created an insurance experience like no other, centred squarely around the customer. The result is Wrisk: flexible insurance that adapts to fit your life. Our mobile-first, frictionless platform lets people interact with their insurance provider with the same ease, speed and transparency they're already used to having with providers in other sectors. Customers can pay monthly, instantly make changes to their cover and bring all their disclosure, payment and claim information together in a single place. Now, with some big brand partners, we are bringing our unique customer experience and platform to market to change how insurance is bought, sold and managed. What we are looking for... We are seeking a diligent and proactive Support Engineer to join our growing team. Your primary responsibility will be to provide third-level support through our Service Desk ticketing system. You will triage incoming requests, ensuring they are properly categorised and prioritised, and either resolve issues directly or escalate them to the appropriate teams. The ideal candidate has experience in customer support, a strong technical background, and a passion for problem-solving. You should be comfortable working in a fast-paced environment, managing multiple requests simultaneously, and providing timely and accurate support to ensure a seamless customer experience. What you'll do... Service Desk Management: Monitor and manage the Service Desk ticketing system, ensuring all incoming requests are logged, categorised, and prioritised appropriately First-Level Support: Provide initial support to resolve technical issues, including troubleshooting and guiding users through solutions Request Triage: Assess the urgency and impact of each request, escalating complex issues to senior engineers or relevant teams as necessary Customer Communication: Maintain clear and professional communication with users, keeping them informed of the status of their requests and ensuring their issues are resolved promptly Documentation: Document solutions and workarounds for common issues, contributing to a knowledge base for both users and support staff Collaboration: Work closely with senior engineers, developers, and other cross-functional teams to ensure that all issues are resolved effectively and efficiently Continuous Improvement: Identify recurring issues and suggest improvements to reduce the number of support requests and enhance the overall user experience Requirements Experience Minimum of 4 years of experience in a technical support role, with a focus on providing first-level support Strong understanding of Service Desk operations and experience using ticketing systems to manage and triage support requests Technical proficiency in troubleshooting software and database issues, with the ability to quickly diagnose and resolve problems Excellent communication skills, with the ability to explain technical concepts clearly and concisely to non-technical users Experience working in a fast-paced environment, managing multiple tasks simultaneously, and prioritising effectively under pressure Strong customer service orientation, with a focus on delivering high-quality support and ensuring user satisfaction Ability to work independently, as well as collaboratively with senior engineers and other teams to resolve complex issues Familiarity with remote support tools and techniques is highly desirable Skills Required SQL: Strong knowledge of SQL for querying databases to retrieve and analyse data as part of troubleshooting and resolving support requests Service Desk Tools: Experience with Service Desk ticketing systems, such as JIRA Service Desk, Zendesk, Freshdesk, or similar platforms, for managing support requests and triaging issues Database Management: Familiarity with database management systems and the ability to perform basic database administration tasks to support troubleshooting efforts Scripting & Automation: Basic scripting skills (e.g., Python, Bash) to automate routine tasks and streamline support processes, along with proficiency in using API client tooling from scripts or tools like Postman Remote Support Tools: Proficient in using remote support tools and techniques to assist users in diagnosing and resolving issues Technical Documentation: Skilled in creating clear and concise technical documentation, including user guides, FAQs, and troubleshooting procedures Kotlin: Experienced in Kotlin or other JVM based language (with keen attitude to learn Kotlin) Additional Considerations: Experience in driving growth within a scale-up is advantageous Prior experience in the financial/insurance services sector within secure environments, such as PCI, SOC2, or ISO27001 will be a plus

About ACA: ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. Position Summary The Connectors Support Analyst will play a key role in supporting ACA’s native data connectors and the reliable delivery of data to the ComplianceAlpha platform. This junior-level position focuses on daily monitoring and troubleshooting of data connector logs, primarily using Airbyte, to ensure consistent and accurate data flows. The ideal candidate is detail-oriented, proactive, and eager to learn. This role requires a strong focus on customer service, clear communication, and the ability to follow documentation and checklists with precision. There will be opportunities to grow technical skills, assist with testing, and engage directly with internal teams and clients to resolve issues and enhance data integration processes. Job Duties Monitor and review daily logs from Airbyte and ACA’s native connectors to identify and report errors. Assist with the onboarding of new data connectors by following established protocols. Collaborate with technical architects, client implementation teams, and infrastructure to maintain, troubleshoot, and improve data connectors. Update internal ticketing systems with issue progress and resolutions for both internal and client-facing cases. Create and maintain up-to-date documentation, runbooks, and troubleshooting guides. Communicate directly with clients and internal stakeholders to troubleshoot and resolve connector-related issues. Provide support for diagnostic analysis and resolution for ACA-owned software. Participate in project-related activities and ad-hoc tasks as assigned. Required: 1–2 years of experience in a technical support, QA, or data operations role (internships or equivalent experience considered). Familiarity with data integration workflows and/or data validation. Basic knowledge of SFTP, SMTP, and AWS services. Strong attention to detail and problem-solving skills. Comfortable reviewing logs or structured data (e.g., JSON). Clear and professional communication skills (written and verbal). Interest in learning new technologies and working in a fast-paced team environment. Preferred: Experience working with Airbyte or similar ETL/data integration platforms. Exposure to SQL or scripting for data queries. Familiarity with issue tracking tools (e.g., Jira, Zendesk). Experience working directly with clients or end-users. What working at ACA offers: We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial, and emotional well-being. What we commit to: ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.

ZeroFox seeks an enthusiastic Data Analyst to join our growing Business Intelligence team. You will be responsible for analytics needs and quality assurance across the organization, working with teams and leadership to define and shape self-service analytics and a data driven organization. You'll also help drive a robust quality assurance and data accuracy practice, as well as grow the relationship between the Analytics team and the rest of the organization, empowering team members to reach out and request analytical support as they need it. If you are a self starter, excited about building a data driven culture, and motivated by making an impact, then you may be a good fit for this role. You will work with leads across the company to define analytics requirements You will develop dashboards for teams across the org to support key business decisions You will define business metrics (KPIs) and maintain a data dictionary You will work with Business Intelligence Analysts and Engineers to model data in a scalable way You will triage and prioritize analytics requests from across the organization You should have Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy You have an interest in developing your data storytelling abilities, as well as the ability to articulate technical information to a non-technical audience You have inherent curiosity, skepticism, and analytical follow-through - you can't help but ask "why?" and love using data and logic to explore potential solutions You are a self starter with the ability to prioritize, meet deadlines, and identify opportunities with limited oversight You have high proficiency in SQL and prior experience in tools such as: Postgres, BigQuery, and Excel. You have experience in statistics (e.g. hypothesis testing, regressions, experimentation logic and biases, data normalization techniques) You have experience developing and documenting data models You should train end-users on new reports and dashboards You are a team player with excellent collaboration and communication skills 2+ years of analytics experience obtained from at least 1 full time job Background and foundational knowledge in databases and ETL process Requirements You have had more than 3+yrs work experience on full time data analysis teams You have experience with designing self service analytics You have experience managing a modern BI tool like apache Superset, Data Studio, Tableau or Good Data Experience in Using Salesforce and Zendesk to build reports and dashboards You have experience managing small teams and/or projects Python knowledge Benefits Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: You will be responsible for managing a team of Tier 1 Technical Support Specialists in our Bengaluru office, directly monitoring, reporting, and driving improvements in team-level metrics and KPI’s, keeping up with new products and ongoing training and developing processes. Your work will be collaborative in nature, working together with managers in multiple support locations to serve our customers. Your work will be cross-functional in nature and will involve working cross-functionally with Product Management, Engineering, Sales, Operations, and Marketing on a weekly basis. Experience in a technical support role, proven analytical skills, and strong communication skills are a must. You should be comfortable acting as an escalation point with customers, development teams, and sales teams, and be able to manage projects through to completion. Relationship building, prioritization of projects, and super-effective communication define you. Our current Support team brings a diverse set of technical interests and experiences, from hacking on Raspberry Pi’s and building web applications, to building gaming computers and rebuilding guitars. We're looking for technically minded, data-driven builders to join our fast-growing team, where you will have a big impact on the success of the product and the company. This is a hybrid position with 3 days work from our Bengaluru office. You must express the T readiness to work in a 24x7 operational environment. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Directly manage a team of Tier 1 Technical Support Specialists and assist in recruiting and hiring to support rapid growth Maintain a high degree of customer satisfaction with the Support Team while ensuring the team meets established SLA’s Highly visible to the local team and active in managing schedules and making real-time adjustments to assignments to ensure fast response and quality service Produce reporting that demonstrates team effectiveness to Engineering, PM, and Leadership Explore, implement, and integrate systems that will help the team scale through tremendous growth Successfully manage onboarding and continuous education for members of the team Manage interactions between Support and other departments pertaining to customer issues/feedback Mentoring new hires as the organization grows quickly Model and support the Samsara cultural principles - Obsess over customers, build for the long term, and challenge yourself Minimum requirements for the role: B.A./B.S. required, preferably in a technical or quantitative field 5 years of experience in a high volume technical support role 2+ years of experience leading a team Strong spoken and written language skills for working with high-value customers and publishing documentation Interest in working in a fast-growing environment with changing responsibilities, and a tolerance for ambiguity Experience with industrial systems, electronics, tinkering with cars, or similar hands-on work is a plus Experience managing remote workers is a plus Experience with Zendesk is a plus At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

The demand for Customer Service Work from Home Jobs has skyrocketed in recent years, driven by the rise of flexible work arrangements and advancements in technology. Working from home offers unparalleled flexibility, eliminates commutes, and allows individuals to achieve a better work-life balance. For those with strong communication skills and a passion for helping others, customer service roles provide a rewarding career path. In this comprehensive guide, we explore 10 companies that are actively hiring for remote customer service jobs in 2025, offering opportunities across various industries. Whether you’re seeking full-time, part-time, or freelance positions, these companies provide legitimate work-from-home opportunities to suit diverse skill sets and schedules. Why Choose Remote Customer Service Jobs? Benefits Remote customer service jobs are ideal for individuals who value flexibility and autonomy. These roles typically involve assisting customers via phone, email, or chat, resolving issues, answering queries, and providing exceptional service. Here are some key benefits of pursuing a remote customer service career: Flexibility: Many roles offer part-time or flexible hours, allowing you to work around personal commitments. No Commute: Save time and money by working from the comfort of your home. Diverse Opportunities: Positions range from entry-level to advanced roles, catering to various experience levels. Skill Development: Enhance communication, problem-solving, and technical skills that are transferable across industries. Global Reach: Some companies hire internationally, expanding your job prospects. With the right setup—such as a quiet workspace, reliable internet, and a headset—you can thrive in a remote customer service role. Below, we highlight 10 companies currently offering these opportunities, along with details about their roles, requirements, and benefits. Top 10 Companies Hiring for Remote Customer Service Jobs Amazon Amazon, a global leader in e-commerce, offers a variety of remote customer service roles, particularly through its Amazon Customer Service team. These positions often involve assisting customers with order issues, returns, and technical support. Job Types: Customer Service Associate, Technical Support Associate Requirements: High school diploma or equivalent, strong communication skills, and reliable high-speed internet (35+ Mbps). Benefits: Health coverage, 401(k), paid time off, tuition assistance, and employee discounts. How to Apply: Visit Amazon’s careers page and filter for “remote” or “work from home” positions. Why Work Here: Amazon’s robust benefits package and opportunities for career growth make it a top choice for remote workers. Apple Apple’s At-Home Advisor program is renowned for its customer service roles, focusing on technical support for Apple products like iPhones, iPads, and MacBooks. Job Types: At-Home Advisor, Technical Support Specialist Requirements: Strong technical knowledge, customer service experience, and a quiet home office. Benefits: Competitive pay, product discounts, paid training, and paid time off. How to Apply: Check Apple’s job site for remote advisor roles, primarily available in the U.S. Why Work Here: Apple provides comprehensive training and a supportive work environment, ideal for tech-savvy individuals. American Express American Express offers remote customer service positions with a focus on premium service for card members, emphasizing professionalism and client satisfaction. Job Types: Customer Care Professional, Virtual Customer Service Representative Requirements: Customer service experience, excellent communication skills, and a professional home office setup. Benefits: Competitive salary, health benefits, and retirement plans for full-time employees. How to Apply: Explore opportunities on American Express’s careers portal. Why Work Here: Known for its strong company culture and competitive compensation, American Express is ideal for career-driven individuals. Liveops Liveops is a virtual call center company that hires independent contractors for flexible customer service roles across industries like healthcare, retail, and insurance. Job Types: Customer Service Agent, Sales Agent Requirements: Background check (self-funded), reliable internet, and a quiet workspace. No degree required. Benefits: Flexible hours, project-based work, and the ability to set your own schedule. How to Apply: Visit Liveops’ work-from-home page to start the application process. Why Work Here: Perfect for those seeking maximum flexibility and entrepreneurial opportunities. Concentrix Concentrix is a global leader in customer experience solutions, offering remote customer service roles that involve technical support, sales, and client assistance. Job Types: Customer Service Representative, Technical Support Agent Requirements: High school diploma, customer service experience, and reliable internet. Benefits: Paid training, medical benefits, and paid vacations for eligible employees. How to Apply: Browse Concentrix’s careers page for remote opportunities. Why Work Here: Concentrix provides a supportive environment with opportunities for career advancement. Also Read: How to Find Legit Remote Data Entry Jobs from Home Foundever Foundever specializes in customer experience management and offers fully remote customer service jobs across the U.S. and other regions. Job Types: Customer Service Associate, Chat Support Agent Requirements: Dedicated home office, high-speed internet, and strong communication skills. Benefits: Flexible work arrangements, career development programs, and a global community of support. How to Apply: Check Foundever’s job board for remote positions in your state. Why Work Here: Foundever emphasizes work-life balance and provides tools to ensure remote workers feel connected. TTEC TTEC combines technology and human connection to deliver exceptional customer experiences, offering remote customer service jobs for major brands. Job Types: Customer Service Representative, Sales Associate Requirements: High school diploma, reliable internet, and a quiet workspace. Benefits: Career growth opportunities, flexible schedules, and a supportive virtual team. How to Apply: Explore TTEC’s remote job listings on their careers page. Why Work Here: TTEC’s long history of remote work makes it a reliable choice for those seeking stability. Zapier Zapier, a company focused on workflow automation, hires remote customer support representatives to assist users with their platform. Job Types: Customer Support Specialist, Technical Support Representative Requirements: Experience with SaaS tools, strong problem-solving skills, and a home office setup. Benefits: Competitive salary, health benefits, and remote-first culture. How to Apply: Visit Zapier’s jobs page for current openings. Why Work Here: Zapier’s remote-first approach and innovative culture appeal to tech enthusiasts. Working Solutions Working Solutions provides on-demand customer service and sales agents for various projects, offering flexible, remote opportunities. Job Types: Customer Service Agent, Chat Support Agent Requirements: Customer service experience, reliable internet, and a quiet workspace. Benefits: Flexible hours, project variety, and competitive pay based on project. How to Apply: Check Working Solutions’ agent opportunities page. Why Work Here: Ideal for those who prefer project-based work with diverse clients. Humana Humana, a leading healthcare company, offers remote customer service roles focused on assisting clients with insurance and healthcare inquiries. Job Types: Customer Care Specialist, Member Services Representative Requirements: High school diploma, customer service experience, and reliable internet. Benefits: Health insurance, paid time off, and career development programs. How to Apply: Browse Humana’s careers page and filter for remote positions. Why Work Here: Humana’s focus on employee well-being and comprehensive benefits makes it a top choice for remote workers. Tips for Landing a Remote Customer Service Job Securing a Remote Customer Service Job Requires Preparation And a Strategic Approach. Here Are Some Actionable Tips To Boost Your Chances Tailor Your Resume: Highlight relevant skills like communication, problem-solving, and familiarity with customer service tools (e.g., Zendesk, Salesforce). Create a Professional Workspace: Ensure you have a quiet, dedicated home office with high-speed internet and a reliable headset. Research Companies: Visit company career pages and use job boards like FlexJobs or Indeed, filtering for “remote” or “work from home.” Prepare for Interviews: Practice common customer service interview questions, such as how you handle difficult customers or manage time effectively. Avoid Scams: Stick to reputable job boards and verify job postings to avoid fraudulent opportunities. Highlight Bilingual Skills: If you’re fluent in multiple languages, emphasize this, as bilingual roles are in high demand. Showcase Technical Skills: Familiarity with chat platforms, CRMs, or remote work tools like Zoom and Slack can set you apart. Also Read: Top Platforms Offering Online Teaching Jobs from Home Skills Needed For Remote Customer Service Roles To excel in remote customer service, you’ll need a combination of soft and technical skills. Here’s what employers typically look for: Communication Skills: Clear, professional verbal and written communication is essential. Problem-Solving: The ability to resolve customer issues efficiently and empathetically. Technical Proficiency: Familiarity with customer service software, chat platforms, and basic troubleshooting. Time Management: Working remotely requires self-discipline to stay productive. Adaptability: Handling diverse customer needs and adapting to new tools or processes. Challenges of Remote Customer Service Jobs While remote customer service jobs offer many benefits, they also come with challenges: Isolation: Working from home can feel isolating without proper team communication. Technical Issues: Reliable internet and equipment are critical to avoid disruptions. Work-Life Balance: Setting boundaries between work and personal life can be difficult. Distractions: A home environment may present distractions that require discipline to manage. To overcome these challenges, establish a dedicated workspace, maintain regular communication with your team, and invest in reliable technology. How To Find Legitimate Remote Customer Service Jobs Finding legitimate remote jobs requires diligence to avoid scams. Here are some strategies: Use Trusted Job Boards: Platforms like FlexJobs, Remote.co, and We Work Remotely vet listings to ensure legitimacy. Check Company Websites: Many companies post remote jobs on their careers pages before listing them elsewhere. Join Online Communities: Engage with remote work communities on LinkedIn or Reddit for job leads and advice. Set Job Alerts: Use job boards to set alerts for “remote customer service” to stay updated on new postings. Research Employers: Verify the company’s reputation through reviews on Glassdoor or Indeed. Conclusion – Customer Service Work from Home Jobs Remote customer service jobs offer a fantastic opportunity to work from home while building valuable skills and enjoying flexibility. Companies like Amazon, Apple, American Express, and Liveops are leading the way in offering legitimate, rewarding remote roles in 2025. By tailoring your application, preparing a professional workspace, and leveraging trusted job boards, you can secure a position that aligns with your career goals. Whether you’re an entry-level candidate or an experienced professional, the companies listed above provide diverse opportunities to thrive in a remote customer service career. Start your job search today by visiting the career pages of these companies or exploring reputable job boards like FlexJobs. With the right preparation and persistence, you’ll be well on your way to landing your dream remote customer service job. FAQs – Customer Service Work from Home Jobs What qualifications do I need for a Customer Service Work from Home Jobs? Most roles require a high school diploma, strong communication skills, and a reliable internet connection. Some companies may prefer prior customer service experience or technical knowledge. Are remote customer service jobs legitimate? Yes, many are legitimate, especially when sourced from reputable job boards like FlexJobs or company career pages. Always research the employer to avoid scams. Do I need a specific setup for remote customer service work? Yes, you typically need a quiet workspace, high-speed internet (35+ Mbps), a computer, and a headset. Some companies may have additional requirements. Can I work part-time in remote customer service? Many companies, such as Liveops and Working Solutions, offer part-time or flexible schedules to accommodate different needs. Are bilingual skills necessary for remote customer service jobs? While not always required, bilingual skills are highly valued and can increase your chances of landing a role. What is the average pay for remote customer service jobs? Pay varies by company and role. Some positions, like those at SeatGeek, offer $20–$23.50 per hour, while others may start at $15–$18 per hour. Do remote customer service jobs offer benefits? Full-time roles at companies like Amazon, Apple, and Humana often include benefits such as health insurance, paid time off, and retirement plans. How can I avoid remote job scams? Stick to vetted job boards, research companies thoroughly, and avoid roles that require upfront payments or lack clear job descriptions. Are there opportunities for career growth in remote customer service? Yes, many companies offer training and promotion opportunities, with 66% of TTEC’s leadership roles filled internally. Can I work internationally for these companies? Some companies, like American Express, hire in multiple countries, while others, like Apple, primarily hire in the U.S. Check each company’s careers page for location eligibility. 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Job Title: Systems Administrator Job Summary: We are seeking a skilled Systems Administrator to design, implement, and manage IT infrastructure and support services The ideal candidate will have experience in Identity and Access Management (IAM), IT security, cloud platforms, and automation tools such as Terraform You will collaborate with security, infrastructure, and application teams to enhance IT policies, automation, and integrations while providing technical support across the organization Key Responsibilities: System Administration & IT Infrastructure: Deploy, configure, and maintain IT systems, including servers, networks, and cloud environments Implement and manage IT security policies to protect systems and data Monitor system performance, troubleshoot issues, and ensure high availability Automate system administration tasks using scripting and Infrastructure as Code (IaC) tools like Terraform Manage patching, updates, and software deployments IAM Administration & Security Compliance: Design and implement IAM solutions, including user provisioning, SSO, MFA, and RBAC Integrate IAM solutions with enterprise applications, cloud platforms, and directories (OKTA) Ensure compliance with security frameworks (SOC2, ISO 27001, NIST, etc ) Conduct audits, monitor access logs, and respond to security incidents Technical Support & Collaboration: Provide Tier 2/3 technical support, resolving escalated IT service requests Assist with remote troubleshooting and user support using remote access tools Collaborate with IT teams (network, security, systems) to address and resolve complex technical problems Document all troubleshooting steps and solutions in the IT support ticketing system Provide guidance and mentorship to Tier 1 support staff Maintain and update IT knowledge base articles, FAQs, and support documentation Assist in onboarding and provisioning IT resources for new employees or company expansions Stay updated on the latest technologies, tools, and industry best practices Required Skills & Experience: 3-5+ years of experience in IT system administration and support Experience with IAM solutions, including OKTA (SSO, MFA, SCIM provisioning, and identity governance) Proficiency in IT security best practices and compliance frameworks Experience with cloud environments (AWS, Azure, GCP) and securing cloud identities Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts Scripting experience in Python, PowerShell, or Bash is a plus Strong analytical, troubleshooting, and problem-solving skills Preferred Qualifications: OKTA Certified Administrator / OKTA Certified Developer certification Experience with CI/CD pipelines, Git, and DevOps workflows Knowledge of Privileged Access Management (PAM) solutions Experience in implementing Just-In-Time (JIT) access Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience) Experience with IT ticketing systems (e g , ServiceNow, Zendesk, JIRA, etc ) Excellent problem-solving skills and attention to detail Strong communication skills, both verbal and written, to explain complex issues to non-technical users Ability to prioritize and manage multiple tasks simultaneously Strong customer service orientation and interpersonal skills

Lead- Customer Support & Operations In-office role, Gurgaon About Zyla ( www.zyla.in ) Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs. Why will you love working with us? We are India's leading AI-powered care management platform. Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives. Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user. We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs. Top-notch investors from India and the USA support us. We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. Together, we set out to build the future of healthcare in India. Job Summary: We are seeking a proactive and experienced folk to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You’ll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact: Team Leadership & Supervision: Lead, motivate, and mentor the Customer Support and Operations team to ensure seamless service delivery and consistent operational execution. Customer Experience Management: Drive superior customer service by ensuring timely resolution of queries, maintaining high CSAT, NPS, and customer retention metrics. Operational Coordination: Oversee and coordinate daily operations including appointment scheduling with partner labs, managing logistics for sample pickups, and ensuring SLAs are met across the board. Appointment & Service Scheduling: Streamline appointment booking processes with labs and customers. Optimize technician schedules and resource allocation to improve efficiency and customer satisfaction. Process Compliance: Ensure adherence to standard operating procedures, internal quality controls, and data handling protocols across all customer and operational touchpoints. SOP Creation & Implementation: Design, document, and implement scalable SOPs for both support and operations processes. Continuously refine workflows based on feedback and performance data. CRM Tool Implementation: Lead the implementation and optimization of a CRM tool to improve case management, customer visibility, and team productivity. Ensure proper data migration, team onboarding, training, and ongoing improvements aligned with business needs. Performance Management: Track and report key performance indicators (KPIs) across both support and operations. Monitor productivity, turnaround time, and customer sentiment to drive continuous improvement. Training & Development: Organize regular training programs and workshops for the team to enhance product knowledge, operational fluency, and customer handling skills. We are looking for people who: Proven 7+ experience in a customer support or customer success leadership role. Strong understanding of customer experience metrics and tools. Are excellent communicators with a knack for coaching, cross-functional coordination, and problem-solving. Have experience implementing and managing CRM/ticketing systems (e.g., Zendesk, Freshdesk, Salesforce) including workflows and automation. Can build and implement scalable support and operational processes. Possess strong analytical skills and a data-driven approach to performance monitoring. Have experience working in tech-enabled customer support and operations environments. What we offer: Opportunity to directly work on a very innovative product that has a big societal impact. Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus. An open set-up where you can innovate every day.

JD – Manager Service Management – Industry Solutions Role purpose Manager – Service Management (Industry Solutions) is a key role at Accelya solutions. This candidate will be responsible for managing a team of L2 analysts & specialists that triage & resolve the incidents raised by the customers within the committed service levels. This role requires a proactive leader with strong knowledge in Airline Industry Solution areas viz. Billing & Settlement and Agency commissions management. Duties & Responsibilities Hire, develop & manage L2 analysts, providing guidance & support in resolving customer issues Foster a collaborative and high-performance culture, encouraging continuous learning & development Collaborate with development, infra teams on bugs, enhancements alike to optimize performance Drive efficiency via automating / scripting routine tasks pushing manual work on complex tasks Develop & maintain comprehensive documentation / knowledge base on incident management Drive knowledge improvement enabling L1 & L2 teams to simplify work on complex issues Develop and deliver training programs to enhance the skills and knowledge of the support team Set up proactive coverage & monitoring for systems & teams Act as primary contact for escalations, coordinating with internal & external stakeholders to drive timely resolution Manage regular reports & dashboards on trends, team performance & SLA compliance Engage with IATA and partners to understand their needs and ensure a high level of customer satisfaction Participate in post-incident reviews and root cause analysis, driving actions to prevent recurrence Knowledge, Experience & Skills 10 + years of experience in Airline domain with BSP & Agency commissions management Proven experience in a support management, within airline industry Excellent communication with customers & executives alike Strong background in incident management and triage processes Experience leading and managing a team of analysts or support staff Proficiency in using support tools and technologies, such as Jira, Zendesk or similar platforms Preferred knowledge on industry best practices for NDC (New Distribution Capability) Preferred technical knowledge that enables deeper understanding of issues & resolution paths What do we offer An opportunity that provides open culture and challenges to satisfy intellectual needs Smart working: hybrid remote/office working environment Excellent, dynamic and multicultural environment Work-life balance