2821 Zendesk Jobs - Page 33

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what&aposs possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a c...

Company Description Antares Tech is a team of curious and talented individuals who create unique and innovative software solutions. We specialize in building massively scalable WebRTC products and high-traffic Web and Mobility applications, providing our customers with high-quality support and a personal approach. To learn more about us, please visit us at www.antares-tech.com. Job Description Role Overview We are seeking a proactive and customer-focused Technical Support Engineer with 3 -5 years of experience to join our dynamic team. In this role, you will be a key player in our customer success strategy, providing end-to-end technical support and acting as the first line of defense for ou...

About the role Refer to Responsibilities You will be responsible for Job Summary: To support the markets through timely and accurate setup of Products and related attributes for sale at the stores by partnering with Central admin team, Suppliers & Merchandisers. Lead respective cluster/category in meeting the critical path. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Responsible for completing tasks and transactio...

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Job Description - Grade Specific Key Responsibilities and Tasks: Managing the lifecycle of an escalated incident including, but not limited to, acting as the single point of contact, incident in...

Job Description It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every c...

🔸 About Company Intellipaat is a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We are committed to providing high-quality educational content and empowering learners worldwide to achieve their career objectives. We have more than 10 million learners from 150+ countries learning on our platform. We collaborate with the world's top universities, such as MIT and IITs, to create courses that enhance employability for working professionals and fresh graduates. 🏆Recognized by Economic Times as the most preferred edtech company, Intellipaat has experienced 10X growth in the past year. Joi...

Job Description Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Note: This is a hybri...

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What You'll Be Doing Work closely with the Go-To-Market Operations teams and...

- - - - - - - - - - - - Required Technical Skills: ITIL 4 Incident & Problem Management ITSM Ticketing tools (Any of these ServiceNow, Zendesk, Jira) Understanding of IT support, applications Preferred Skills: Major Incident Management The MIM AIM will be responsible for managing major incidents worldwide. This involves: Lead the response to major incidents, ensuring timely resolution and effective communication across stakeholders. Coordinate with technical teams, vendors, and business units to drive incident resolution. Provide clear, concise, and timely updates to senior leadership and impacted stakeholders. Facilitate post-incident reviews and ensure follow-up actions are tracked. Work i...

Join us as a Software Support Specialist at Etech! What You’ll Be Doing: Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting Respond to support requests via email tickets and phone calls Conduct live training sessions and assist with product reconfiguration as needed Coordinate delivery of various support services, including data migrations and system updates Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions Ensure a smooth and satisfying client experience through proactive communication and problem-solving Work closely with Product, Development, and Onboarding teams to suppo...

About Us BeatRoute is the world's only Goal-Driven AI platform for retail sales and distribution. It is an enterprise-grade, scalable platform that uses a unique Goal-Driven AI to deliver measurable business impact for brands in their retail sales and distribution channels. Worldwide, retail and distribution businesses, such as FMCG, consumer goods, and building materials face the difficult choice of implementing risky and costly development projects on development platforms. We are solving this global problem with our ready-to-deploy enterprise SaaS AI solution. We are looking for a proactive and experienced Level 3 Customer Software Support Engineer who will serve as the technical backbone...

Role Overview: We are looking for a proactive Zendesk Functional Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho, depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal team...

Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and ...

Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and ...

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About the role: As a Site Reliability Engineer, you will be responsible for driving the effort to identify, d...

Key Responsibilities: Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies Analyse traffic logs, system health alerts, and security events using diagnostic tools Guide users on best practices for perimeter defence, intrusion prevention, and remote access Work with customers to resolve device performance, failover, and HA setup issues Contribute internal knowledge base articles and suggest improvements to ...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Marketing Automation - Senior Associate The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating use...

Job Description Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week. Reporting Structure Direct Reporting: Senior Counsel, Investigations and Global Compliance (Mexico City). Ultimate roll up: Chief Compliance Officer (U.S.-based) Dotted-Line Reporting: Pun...

- - - - - - - - - - - - Required Technical Skills: Incident & problem management ITSM Ticketing tools (Any of these ServiceNow, Zendesk, Jira) Understanding of IT support, applications Preferred Skills: ITIL V4 Preferred This Job Profile involves 24*7 rotational shift for Asia, Europe and Americas. The MIM will be responsible for managing major incidents worldwide. This involves: Lead the response to major incidents, ensuring timely resolution and effective communication across stakeholders. Coordinate with technical teams, vendors, and business units to drive incident resolution. Provide clear, concise, and timely updates to senior leadership and impacted stakeholders. Facilitate post-incid...

Role: Technical Support Executive (International BPO) Location : Hyderabad Shift Timings : 24/7 Night Shifts Work Schedule : 5 Days Working, 2 Rotational Week Offs Cab Facility : 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification : Only Graduates Expected CTC : Up to 4.5 LPA Interview Mode : Walk-in Joining : Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Aman- 8306474104

We are looking for a Customer Success Manager (CSM) to build trusted relationships with our clients, drive product adoption, and ensure long-term customer satisfaction. As the voice of the customer, you will partner with cross-functional teams to deliver measurable outcomes that maximize retention, growth, and advocacy. Key Responsibilities Act as the primary point of contact for assigned customers, ensuring a seamless post-sales experience. Drive onboarding, training, and product adoption to help customers achieve their business goals. Monitor customer health, usage, and satisfaction; proactively address challenges to prevent churn. Partner with sales and account management teams to identif...

Job Description Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week. Reporting Structure Direct Reporting: Senior Counsel, Investigations and Global Compliance (Mexico City). Ultimate roll up: Chief Compliance Officer (U.S.-based) Dotted-Line Reporting: Pun...

Tech Support - Job description – Payfin -Join our support team and be the bridge between technology and customers- Location: JP Nagar Phase 1, Bengaluru Job Type: Full-time, Work in Office Website: https://payfin.tech/#/ We are a growing fintech startup building secure and scalable digital payment solutions for businesses. Our merchants rely on us for smooth transactions, and our Tech Support team ensures they get the help they need, when they need it. You as a Tech Support Executive, will be the first line of support for our merchants and internal teams. You’ll handle queries, troubleshoot issues, and ensure quick resolution to keep our payment systems running smoothly. If you’re someone wh...

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core ...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners including ISVs, resellers, and affiliatesto scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta&aposs Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India&aposs fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ?4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role Partner Support Executive We a...