4193 Zendesk Jobs - Page 33

Accounts Receivable & Collections Follow up on overdue invoices and send payment reminders. Record customer commitments and maintain accurate payment records in ERP systems. Escalate unresolved or complex AR issues to the onshore finance team. Customer Support (Zendesk or Similar) Manage AR-related customer tickets — including invoice requests, payment confirmations, and disputes. Categorize, prioritize, and escalate tickets as needed. Respond to client queries in a timely and professional manner. Administrative & System Tasks Update and edit PDF invoices. Maintain and update Excel trackers and AR logs in Dynamics 365 . Assist with invoice processing, documentation, and reconciliations.

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesse...

Location: Sector 27, Gurugram (Divine Hindu office) Type: Full-time (6 days/week); one weekly off (fixed day) Reporting to: Head of Customer Experience / Founder Salary band: ₹12,000 – ₹20,000 / month (depending on experience). Own the day-to-day chat and call support experience — resolve customer queries fast with empathy, protect conversion & retention, and feed product/UX insights back to the team. Responsibilities Handle live chat (primary) across website & WhatsApp and inbound/outbound customer calls for order, product, payment, and delivery queries. Troubleshoot orders, refunds, cancellations, tracking, returns, and replacements. Capture and escalate quality incidents (fraud, delivery ...

Job Title: Customer Service Executive Location: Koregaon Park, Pune Department: Customer Experience / E-commerce Reports To: Customer Service Manager Employment Type: Full-time | On-site About Palmonas Palmonas is one of India’s fastest-growing demi-fine jewellery brands redefining modern luxury for everyday wear. With over 20+ stores and a thriving D2C presence, we’re on a mission to make premium jewellery accessible, expressive, and unforgettable. Role Overview We’re looking for a proactive, empathetic, and detail-oriented Customer Service Executive to be the voice of Palmonas across all customer touchpoints — calls, chats, emails, and social media. You’ll be solving real problems, ensurin...

About River River is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there. With our flagship product River Indie, SUVofScooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success. We are backed by marquee international investors - these are mobility focused funds backed by Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC and Maniv Mobility. Key Responsibilities Handle customer queries, complaints, and requests through non-voi...

Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid env...

Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid env...

Position Summary We are seeking a results-driven Digital Marketing Specialist to plan, manage, and execute comprehensive digital marketing campaigns across multiple channels. The ideal candidate will have 3–5 years of hands-on experience in paid advertising, SEO/SEM, social media marketing, and lead generation, with a proven track record of delivering measurable business outcomes. Key Responsibilities Paid Advertising & Campaign Management Plan, execute, and optimize paid advertising campaigns across Google Ads, Facebook Ads, YouTube, and other platforms. Develop media plans aligned with objectives such as brand awareness, lead generation, traffic, and conversions. Manage campaign budgets an...

Role Overview We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success. The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence. This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth. About Us BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE , is an all-in-one solution for project management, bi...

Job Description: Customer Support Executive Position: Customer Support Executive Experience: 1–3 years Compensation: ₹9–12 LPA (based on experience & performance) Location: Remote (PAN India Hiring) Employment Type: Full-time Role Overview We are seeking a customer-focused and enthusiastic Customer Support Executive to join our remote team. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and delivering a positive customer experience across all communication channels. This role is perfect for someone who enjoys problem-solving, clear communication, and working in a dynamic, fast-paced environment. Key Responsibilities Manage customer ...

As a CRM Specialist, you report to the Application Manager and work closely with the CX Technology & Innovation team and the Customer Service Operations team. Your role involves configuring, maintaining, and optimizing the CRM tool in alignment with the Application Manager's requirements. You utilize out-of-the-box functionalities and collaborate with the development team to implement custom-built features. Seamless integration of the CRM with third-party applications like Chatbot, IVR, Nexus, and third-party sales channels is crucial. Your main responsibilities include: - Keep track of user needs and requirements. - Optimize existing functionalities in line with user requirements. - Impleme...

In this role, you will be responsible for taking ownership of end-to-end operational processes for client accounts, collaborating closely with sales teams and internal stakeholders. Your role will involve deeper involvement in complex client support scenarios, proactive issue resolution, and driving process improvements to enhance efficiency and client satisfaction. Additionally, you are expected to manage ongoing client needs such as product setup, usage and revenue reporting, invoice/billing support, and enablement. Moreover, you will be guiding junior associates, enhancing SOPs, and leading initiatives for operational excellence. - Set up users (learners/faculty) for various learning prod...

As a Senior Analyst IMP Onboarding at Accelya, your role involves leading and supporting the technical and operational onboarding of travel partners onto the New Distribution Capability (NDC) platform. You will be coordinating the end-to-end onboarding process, providing technical guidance, and ensuring a seamless partner experience in alignment with NDC standards. Working closely with cross-functional teams and external stakeholders, you will play a key role in driving NDC adoption within the airline industry. **Key Responsibilities:** - Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs. - Serve as a subject matter expert to Airline and third-par...

You will play a crucial role as a Senior Specialist in enhancing customer satisfaction and success across North American and English-speaking regions. With 3+ years of experience in SaaS or HRIS, your primary responsibilities will include managing relationships, driving product adoption, and resolving complex customer issues. Your collaboration with cross-functional teams will be key in continuously improving the overall customer experience. - Own the end-to-end resolution of customer issues to ensure an exceptional support experience. - Engage with customers via email, chat, and video conferencing to efficiently troubleshoot and resolve problems. - Leverage your deep product knowledge to pr...

You will serve as the primary contact for customer queries via email, chat, and phone. Your main responsibility will be to guide clients through system functionalities and ensure seamless adoption. In case of complex issues, you will troubleshoot and escalate them to the product or tech teams as required. It is essential to maintain accurate records of interactions in the CRM and ticketing system. Furthermore, you will need to identify recurring issues and collaborate with internal teams to enhance product performance and user satisfaction. Lastly, you will play a crucial role in educating users about product updates, new features, and best practices. - Serve as the primary contact for custo...

The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing. Let’s Talk About The Team Provide Technical support to ResMed customers. Work in 24/7 rotational shifts. Provide insights regarding Somnoware’s platform and feature set to the product and engineering teams based on customer feedback, requirements,...

Location: Ahmedabad, India (On-site) Experience: 4+ Years Department: Operations | Creative Quality | Video & Animation Employment Type: Full-Time About the Role We’re seeking a Video Editor & Animator who can evaluate and approve creative professionals specializing in video, motion graphics, and animation services. This role focuses heavily on technical vetting, assessing the skill, creativity, and quality of submitted video projects, intro reels, and animated assets to ensure they meet our professional standards. If you have a strong background in video editing, motion graphics, or animation and enjoy reviewing and improving creative work, this is the perfect opportunity to put your expert...

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at s...

Job Title - Quality Analyst – Call Center Preference - (Wellness & Beauty Industry) Location - Gurgaon Job Summary - The Quality Analyst (QA) is responsible for monitoring, assessing, and enhancing the quality of interactions between call center agents and clients in the wellness and beauty industry. The QA ensures that appointment bookings are accurate, customer interactions meet service standards, and agents follow defined scripts and procedures. The goal is to enhance customer satisfaction, improve agent performance, and support continuous process improvement. KRA - Reporting & Feedback Create and maintain QA reports for individual and team performance. Deliver constructive feedback and c...

LeadAngel is a B2B lead management and routing platform that helps businesses accelerate sales cycles through advanced lead matching, routing, and distribution capabilities. We integrate with leading CRMs like Salesforce, HubSpot, and Microsoft Dynamics to help Sales and Marketing teams work smarter and faster. Role Overview We’re looking for a Product Documentation Expert who can turn complex SaaS platform features and integration workflows into clear, user-focused documentation and engaging learning content. In this role, you’ll create structured product documentation as well as help videos, scripts, and visual content that improve product adoption and customer experience. You’ll collabora...

Partner Support - Associate is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. Additionally, this role will oversee the activities of other team members within the team. Duties/Responsibilities: Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, ...

Job description: We’re STEM Play Labs , a STEM-focused DTC startup building playful, purpose-led products for kids. We’re looking for a proactive, people-first problem solver to join our team. This is a hybrid role blending customer service, backend operations, and marketing support — perfect for someone who loves wearing many hats in a fast-paced environment. What You’ll Do Respond to customer emails, WhatsApp, and calls with empathy and clarity Manage and update Shopify backend , optimizing as needed Coordinate with operations to track orders, returns, and customer feedback Assist in influencer collaborations and community partnerships Support marketing with campaign setup, content calenda...

Partner Support Associate is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. . Duties/Responsibilities: Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effecti...

In this role, you will act as the primary point of contact for IT employee support in the Bangalore office, as well as for remote employees internationally. You will utilize the helpdesk ticketing system (Zendesk) to participate in incident management and issue resolution including logging, tracking, documenting, and closing issues. Your responsibilities will also include: - Setting up, troubleshooting, and decommissioning employee laptops/desktops consisting of both macOS and Windows endpoints. - Provisioning and managing hardware/software for new hires. - Providing mobile device setup, installation, and post-installation support. - Supporting endpoint and SaaS software systems, troubleshoo...

As a Support Manager, you will play a crucial role in leading a team to meet departmental objectives and service level agreements consistently. Your responsibilities will include: - Setting challenging yet achievable departmental objectives aligned with the larger organizational goals. - Clearly communicating performance expectations to the team, monitoring results, and intervening when necessary. - Monitoring Support metrics to ensure process quality control. - Acting as a Single Point of Contact (SPOC) for all L1 Support activities, including customer issues/escalations. - Ensuring team adherence to defined Standard Operating Procedures (SOPs). - Identifying and driving initiatives to enha...