Accelya is a global technology and services provider for the travel industry, offering solutions that enhance the operational efficiency and profitability of airlines and travel companies.
Mumbai
INR 10.0 - 14.0 Lacs P.A.
Work from Office
Full Time
The Service Delivery Coordinator manage full IT Infrastructure services life cycle following ITSM ITIL best practices. Successful service delivery coordination includes full-service implementation from request to delivery, ensuring proper quality, quantity and end-customer satisfaction for enterprise applications and solutions, using proper KPIs and measures within agreed service level agreements. The SDC leads worldwide cross-functional workstream s, task forces and other initiatives, involving different technical team members, contractors, vendors and stakeholders, ensuring IT infrastructure services are delivering the expected scope and business value, while completing on budget and on schedule. Key Duties Responsibilities: Accountable for ensuring IT infrastructure services are delivering on-time, on budget, and meeting functional and quality specifications. Forecasts, manages, and reports on IT infrastructure services, managing deviations, issues, risks, problems and changes using appropriate and agreed upon processes and tools established within the company. Handling IT service escalations by combining business impact judgment with effective technical assessment done by proper key subject matter experts. Identifies resources needed to complete work and collaborates with resource manager(s) in order to assemble appropriate ad-hoc skilled teams. Provides frequent dashboards and status reports, communicating to applicable executive leadership and key stakeholders. Develop and execute service delivery plans that maximize, improve or enhance internal customer experience and achieve higher product/service adoption, customer satisfaction, and overall health scores. Knowledge, Experience Skills Experience working in ITSM (ITIL) environments, being an advantage other experiences in Agile, Waterfall, and Hybrid methodologies. ITIL Foundation v4 Certification is an advantage. Demonstrated proficiency in Microsoft Office Suites of products, (ie Visio, Excel, PowerPoint, Outlook, etc). Experience managing ITSM ServiceDesk tools is an advantage. Experience with multiple working streams and coordinating with enthusiastic, wide teams of 10 or more team members. All of them, with the ability to influence inside and outside of the organization at the highest levels to garner support. Large enterprise initiatives experience is an advantage. Proven coordination experience including background in project management or service management with the ability of dealing with different roles and seniority levels. Strong understanding of various technologies, focused on IT infrastructure (server, storage, networking), applications, cloud technologies, information security, and databases. Good written and verbal communication skills in Spanish and English. Both fluid for communicating with other countries would be a must. What do we offer Flexible working hours Remote Work-life balance Excellent, dynamic and multicultural environment
Mumbai
INR 3.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Advanced Troubleshooting: Provide second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems Incident Resolution: Investigate and resolve service requests related to desktop/laptop configurations, software installations, operating systems, network connectivity, and other IT-related issues System Configuration and Installation: Assist with the configuration, deployment, and installation of software and hardware, ensuring that all systems meet the organization s technical requirements and standards Escalation Handling: Escalate unresolved or critical issues to L3 support or other relevant technical teams while ensuring proper documentation of all troubleshooting steps and actions taken Remote Support: Provide remote support to end-users for troubleshooting and issue resolution, using remote desktop tools and other IT support software Root Cause Analysis: Perform detailed root cause analysis of recurring technical issues, identifying and implementing solutions to prevent reoccurrence Collaboration: Work closely with L1 support teams, IT infrastructure teams, and other departments to ensure efficient incident management and resolution Documentation: Maintain accurate and up-to-date records of incidents, including detailed descriptions of issues, solutions, and follow-up actions in the ticketing system (eg, ServiceNow, JIRA) Training and Knowledge Sharing: Provide guidance and training to L1 support team members on troubleshooting techniques, tools, and processes Contribute to knowledge base articles and documentation for internal use Performance Monitoring: Monitor system performance and alerts to proactively identify potential issues before they impact end-users, following established protocols Service Improvement: Provide feedback on processes, procedures, and tools, and contribute to continuous improvement initiatives aimed at increasing the efficiency and effectiveness of the support team Qualifications: bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience) 1-2 years of experience in IT support, troubleshooting, or a similar technical role Strong knowledge of operating systems (Windows, macOS, Linux) and experience troubleshooting system performance, software issues, and networking problems Familiarity with IT service management platforms (eg, ServiceNow, JIRA) and ticketing systems Excellent problem-solving and analytical skills with a methodical approach to diagnosing and resolving issues Ability to effectively communicate technical concepts to both technical and non-technical users Strong organizational and time-management skills, with the ability to handle multiple tickets and prioritize tasks effectively Ability to work we'll independently and as part of a team, collaborating with cross-functional teams as needed Strong attention to detail and documentation skills Preferred: IT certifications such as CompTIA A+, Microsoft Certified: Windows, Network+, or equivalent Experience with remote desktop and remote support tools Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN) Experience supporting cloud-based applications and services
Pune
INR 4.0 - 8.0 Lacs P.A.
Work from Office
Full Time
For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. As a Analyst II - L2 Support, you will play a crucial role in ensuring the stability, availability, and performance of our production environment. This individual will be responsible for monitoring, maintaining, and troubleshooting our systems and applications to minimize downtime and optimize efficiency. Duties and Responsibilities: Regularly monitor the production environment to ensure system health and availability and identify and resolve issues, such as system errors, performance bottlenecks, or downtime, in a timely manner. Perform routine maintenance tasks to ensure optimal performance and reliability of systems and applications. Respond promptly to incidents reported by users or detected through monitoring systems. Conduct thorough troubleshooting and root cause analysis to identify the underlying issues and implement corrective actions and workarounds to restore service and minimize impact on users. Provide technical assistance to end-users and other internal teams, addressing their inquiries and resolving technical issues. Maintain accurate and up-to-date documentation of system configurations, procedures, troubleshooting steps, and resolutions Proactively identify opportunities to improve the production environment, such as optimizing performance, enhancing reliability, or automating repetitive tasks. Knowledge, Skills and Experience: Proficiency in XML-based system interfaces, including schema design and the use of XML-based tools such as SOAPUI and Postman, is preferred. Familiarity with Zendesk and issue management systems like JIRA. Understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles. Knowledge of scripting languages (e.g., Groovy, Python, VBA). What do we offer Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Note - This role will be in Rotational Shifts What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
Mumbai, Maharashtra, India
Not disclosed
On-site
Full Time
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose As an Engineer I - System Administration, you will install and monitor Linux/Windows operating systems, administer, support, troubleshoot and cater to the business needs in this environment. You will resolve user issues, address change management requests, and identify potential issues by implementing protective measures. Duties And Responsibilities Design and develop infrastructure monitoring and reporting toolsSupport and troubleshoot various Linux/Windows environmentsHelp tune performance and ensure high availability of infrastructurePerform regular backups & restoration as per defined processFault finding, analysis and of logging information for reporting of performance exceptionsPerform day-to-day maintenance; investigate and resolve incidents and/or change tickets for the environment.Evaluate, recommend, and implement strategies for scalability, disaster recovery and high availability Knowledge, Experience & Skills Knowledge of Operating Systems installation, configuration and hardening managementKnowledge of system admin, Linux/Windows operating systems, net backup and EMC storage AdminRed Hat Certified Engineer (RHCE)Knowledge of App servers and web servers:JBOSS, Websphere, Apache, IIS, etc.Bachelor’s degree in IT, Computer Science, Computer Engineering or similar related fields required. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
Mumbai
INR 20.0 - 22.5 Lacs P.A.
Hybrid
Full Time
Dear Candidate, If interested, pls ,mail your below details along with CV on Jagruti.pandit@accelya.com Total exp: CTC & ECTC: Notice: Current location: Below is the JD J ob Posting Title Job Posting Title Team Lead - Software Development Job Description Summary We are seeking an experienced Team Lead - Implementation Development to oversee the design, customization, and deployment of software solutions that meet client needs. The ideal candidate will combine strong technical expertise with leadership skills to guide a team of developers, ensuring successful project implementation and client satisfaction. Job Description Job Description Key Responsibilities: Team Leadership and Management • Lead, mentor, and manage a team of developers to deliver high-quality implementation projects. • Plan and allocate resources effectively to meet project deadlines and objectives. • Foster a collaborative and innovative team environment. Solution Design and Development • Collaborate with clients and stakeholders to gather requirements and translate them into technical solutions. • Design and develop customized software modules or system integrations tailored to client specifications. • Ensure all development aligns with best practices, organizational standards, and project goals. Implementation and Deployment • Oversee the end-to-end implementation process, including configuration, testing, and deployment of solutions. • Work closely with QA teams to ensure robust testing and quality assurance processes. • Troubleshoot and resolve issues during and post-deployment to ensure smooth transitions. Process Optimization and Automation • Identify opportunities for process improvement and implement automation where possible to enhance efficiency. • Document workflows, solutions, and best practices for internal use and knowledge sharing. Stakeholder Collaboration and Communication • Act as the primary technical point of contact for clients during implementation projects. • Provide regular updates to clients, project managers, and leadership on progress, challenges, and risks. Post-Implementation Support • Ensure smooth handover of completed solutions to support or maintenance teams. • Provide training or guidance to clients and end-users as needed. Qualifications and Skills: Education: • Bachelors degree in Computer Science, Software Engineering, Information Technology, or a related field. Experience: • 7+ years of experience in software development and implementation roles, with at least 2 years in a leadership capacity. • Proven track record of delivering successful implementation projects in a client-focused environment. Technical Skills: • Proficiency in programming languages (e.g., Java, Python, C#, or others relevant to the domain). • Strong understanding of system integration and APIs (RESTful, SOAP, or GraphQL). • Familiarity with database systems (SQL, NoSQL) and query optimization. • Experience with cloud platforms (e.g., AWS, Azure, GCP) and DevOps practices is a plus. • Knowledge of Agile/Scrum methodologies and project management tools like Jira or Trello. Soft Skills: • Excellent leadership and team management capabilities. • Strong analytical and problem-solving skills. • Outstanding verbal and written communication skills, with the ability to simplify complex concepts. • Customer-focused mindset with attention to detail. Preferred Qualifications: • Certifications in project management (e.g., PMP, Scrum Master) or relevant technologies. • Experience in specific domains (e.g., ERP systems, SaaS platforms, CRM integrations). Work Environment: • Flexible work arrangements, including hybrid or remote options, based on company policies. • Collaborative and dynamic environment that values innovation and professional growth.
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Job Overview: We are looking for a skilled and experienced Backend Development Manager to lead a team of talented JavaScript developers focused on building scalable backend solutions. The ideal candidate will have a strong background in Node.js, AWS, TypeScript, Kubernetes, Docker, and Test-Driven Development (TDD), with proven leadership experience in engineering delivery, operations, and client-facing collaboration. This role goes beyond technical leadership to include operational ownership of backend services and client interaction, ensuring development aligns with business goals, service-level expectations, and product timelines. Prior experience in the airline industry or with ticketing systems is a plus. Responsibilities: • Lead and manage a backend development team, providing technical guidance, performance management, and career development support. • Design, develop, and maintain scalable backend solutions using Node.js, TypeScript, and AWS. • Architect and oversee microservices deployment using Kubernetes and Docker in production environments. • Collaborate with cross-functional teams to deliver integrated backend and frontend experiences. • Manage and prioritize backend development tasks based on business needs and client requirements. • Represent engineering in client discussions, providing updates on backend progress, timelines, and technical feasibility. • Take ownership of backend system operations, monitoring, and incident response in collaboration with DevOps teams. • Implement and maintain CI/CD pipelines to ensure fast, secure, and reliable deployments. • Advocate for and enforce software engineering best practices including Test-Driven Development (TDD), clean code, and documentation. • Contribute to roadmap planning, capacity forecasting, and budgetary recommendations for backend development resources. Qualifications: • Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience). • Proven experience leading backend development teams in fast-paced, agile environments. • Demonstrated success implementing and maintaining Test-Driven Development (TDD) practices at a team or organization level. • Hands-on experience with microservices, RESTful API design, and distributed systems architecture. • Comfortable interfacing with clients and stakeholders to gather requirements, provide status updates, and manage expectations. • Familiarity with both SQL and NoSQL databases. • Excellent problem-solving, communication, and organizational skills. • Strong understanding of Agile/Scrum methodologies. Preferred Skills: • Experience working in the airline industry or on airline ticketing platforms. • Background in serverless computing and cloud-native design patterns (e.g., AWS Lambda). • Familiarity with DevOps practices and CI/CD tooling. • Knowledge of backend system security, performance optimization, and scalability. • Experience in managing budgets, vendor relationships, or external technical partners is a plus. Show more Show less
Mumbai, Maharashtra, India
Not disclosed
Remote
Full Time
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Specialist - Java Software Architecture Vikhroli, Mumbai Role Purpose To ensure success as a Java architect, you should have in-depth knowledge of software architecture, experience with network design, and high-level Java programming skills. Ultimately, a top-class java architect can see the big picture needs of a company and design scalable architecture to handle the company’s current and future software application needs. Role And Responsibilities Meeting with technology managers and the design team to discuss the goals and needs of the company. Collaborating with various stakeholders to determine software requirements. Examining and defining current architecture systems. Designing scalable architecture systems for Java-based applications. Identifying the hardware and software infrastructure needs to accommodate the company’s architectural goals. Troubleshooting design flaws and system bottlenecks. Performing validation tests to ensure the flexibility and scalability of the Java environment. Assisting the software design team with application integration and Conducting system performance tests and Completing systems reports. Providing the development team with architectural blueprints to follow. Ensuring that you and the team adhere to development schedules and deadlines. Knowledge, Experience & Skills Bachelor’s degree in software engineering or computer science. Previous work experience as a software or Java architect. Advanced knowledge of software architecture. Proficiency with Core & Advance Java, REST APIs, Spring Boot Microservices, Hibernate, Hands on Cloud API/services experience, Strong RDBMS concepts and Any JavaScript framework working knowledge. Experience with the design and implementation of software network, experience with software design and web programming. High-level project management skills with ability to solve complex software system issues. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less
Pune, Maharashtra, India
Not disclosed
Remote
Full Time
As a Senior Analyst – IMP Onboarding, lead and support the technical and operational onboarding of travel partners onto our New Distribution Capability (NDC) platform. This position is responsible for coordinating the end-to-end onboarding process, providing technical guidance, and ensuring a seamless partner experience in alignment with NDC standards. Working closely with cross-functional teams and external stakeholders, the analyst will lead efforts to scale NDC adoption. Duties and Responsibilities: Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs. Serve as a subject matter expert to Airline and third-party tech partners on NDC functionalities, standards for the respective airline. Work closely with GDSs, aggregators, and third-party tech partners to support their NDC implementation. Responsible to conduct end to end review of API workflow and assisting partners with certification. Monitor onboarding progress, track milestones, and resolve issues or blockers proactively. Excellent communication skills with the ability to explain technical topics to non-technical stakeholders. Analyze onboarding KPIs and propose process improvements.. Following standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams. Knowledge of XML, JSON, JavaScript and SQL Server. Knowledge and understanding of infrastructure setup, databases, firewall, cloud, and networking. Ability to work within a small team environment with little supervision and flexible shift. Strong analytical/problem solving skills with knowledge of the airline industry. Knowledge, Skills and Experience: Must have experience in providing technical support for application software. Knowledge and experience with XML-based system interfaces, schema design, and hands on experience with XML based tools like Postman, SOAPUI. Familiar with Zendesk, and issue management systems (Jira - Service Desk/Zendesk). Strong project coordination and stakeholder management skills. Background in software development/programming given preference. Bachelor’s degree in computer science/information systems field or equivalent. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Show more Show less
Pune/Pimpri-Chinchwad Area
Not disclosed
On-site
Full Time
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Job Summary: As an Engineer I - DevOps for our airline software platform, you will play a key role in supporting, automating, and optimizing our software development and deployment processes. You will work closely with cross-functional teams, including software engineers, QA, and operations, to ensure smooth and efficient integration, deployment, and monitoring of our systems. This entry-level role is ideal for candidates who are passionate about cloud technologies, automation, and continuous improvement in software delivery. Key Responsibilities: Infrastructure as Code (IaC): Assist in the design, implementation, and maintenance of infrastructure using tools like Terraform, CloudFormation, or similar. CI/CD Pipelines: Develop, maintain, and enhance Continuous Integration and Continuous Deployment (CI/CD) pipelines using tools such as Jenkins, GitLab CI, or Azure DevOps. Automation: Implement automation scripts and tools to streamline manual processes, reduce errors, and improve efficiency across the software development lifecycle. Monitoring and Logging: Set up and manage monitoring and logging solutions to ensure system reliability, performance, and availability. Tools may include Prometheus, Grafana, ELK Stack, or similar. Cloud Management: Work with cloud platforms such as AWS, Azure, or Google Cloud to manage, deploy, and troubleshoot cloud-based applications and services. Collaboration: Work closely with development teams to integrate new applications and features into the existing infrastructure, ensuring that they meet performance, security, and availability requirements. Security: Assist in implementing security best practices across the DevOps processes, including automated security testing, vulnerability scanning, and secure configuration management. Documentation: Create and maintain clear, concise documentation of infrastructure, processes, and procedures to ensure knowledge sharing and consistency. Qualifications: Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Experience: 0-2 years of experience in a DevOps, software engineering, or systems administration role. Technical Skills: o Basic knowledge of Linux/Unix systems administration. o Familiarity with scripting languages such as Python, Bash, or PowerShell. o Understanding of version control systems (e.g., Git). o Basic understanding of networking concepts. o Exposure to cloud platforms (AWS, Azure, GCP) is a plus. o Experience with CI/CD tools (Jenkins, GitLab CI, Azure DevOps) is desirable. o Understanding of containerization technologies (Docker, Kubernetes) is a plus. Soft Skills: o Strong problem-solving skills and attention to detail. o Ability to work collaboratively in a team environment. o Strong communication skills, both written and verbal. o Willingness to learn and adapt to new technologies and processes. Preferred Qualifications: Familiarity with Agile and DevOps methodologies. Basic knowledge of security best practices in software development and deployment. Experience with monitoring and logging tools. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less
Pune/Pimpri-Chinchwad Area
Not disclosed
Remote
Full Time
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Job Title: Analyst II - Service Management (Enterprise Infrastructure) Role Purpose As an Analyst I - Service Management for Enterprise Infrastructure, you will play a key role in ensuring the smooth operation and management of enterprise IT services. You will work closely with the infrastructure and operations teams to support incident, problem, and change management processes, as well as monitor the performance of IT services. This role is ideal for a proactive and detail-oriented individual who wants to build a career in IT service management within a complex enterprise environment. Duties & Responsibilities Incident & Problem Management: Coordinate and manage the incident resolution process, ensuring that issues are resolved in a timely manner and root cause analysis is performed for recurring problems. Change Management: Support the change management process by assessing risks, coordinating approvals, and ensuring smooth implementation of IT infrastructure changes. Service Monitoring & Reporting: Monitor IT infrastructure services, ensuring that service level agreements (SLAs) are met. Generate regular reports on service performance and key metrics for management. Collaboration with Teams: Work closely with IT infrastructure, network, and application teams to ensure that services are maintained at optimal performance levels and any service disruptions are addressed effectively. Continuous Improvement: Identify areas for improvement within service management processes and collaborate with teams to implement best practices that enhance service delivery and reliability. Documentation & Knowledge Sharing: Maintain up-to-date documentation of service management processes, incident resolution steps, and changes made to the infrastructure. Assist in developing training materials for users and other stakeholders. Knowledge, Experience & Skills Service Management Frameworks: Understanding of ITIL (Information Technology Infrastructure Library) or other service management frameworks. Incident & Change Management: Experience in managing incidents, problems, and changes within an enterprise IT environment. Enterprise Infrastructure Knowledge: Familiarity with enterprise IT infrastructure components, including servers, networks, storage, and cloud services. Communication & Coordination: Excellent communication skills to work effectively with cross-functional teams and ensure alignment on service management processes. Analytical & Problem-Solving Skills: Strong ability to analyze service issues, propose solutions, and improve operational efficiency through proactive service management. Tools & Platforms: Experience using service management platforms like ServiceNow, BMC, or other ITSM tools is a plus. What We Offer An innovative and collaborative working environment with opportunities for professional growth. Flexible working arrangements, including hybrid remote/office options. Work-life balance initiatives and support for continuous learning. The opportunity to work in a cutting-edge enterprise IT environment and contribute to service management excellence. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less
Pune
INR 27.5 - 35.0 Lacs P.A.
Hybrid
Full Time
Role purpose We are seeking a skilled Middleware Engineer to join our dynamic IT team. The ideal candidate will have experience with middleware technologies and a strong understanding of encryption, and infrastructure-as-code. This role involves supporting and maintaining middleware platforms and shared service applications, ensuring their optimal performance and security. Duties & Responsibilities Middleware Management: Install, configure, and maintain middleware platforms including Apache Tomcat, RedHat JBoss, Microsoft IIS, and Oracle Weblogic. Network Security: Implement and manage network encryption technologies such as SSL and HTTPS. Authentication and Authorization: Manage SSO solutions, particularly with Active Directory, and implement MFA. System Administration: Perform basic Linux administration tasks and manage VPNs, DNS, and IPAM. Messaging Technologies: Work with messaging technologies like IBM MQ and Rabbit MQ. Infrastructure-as-Code: Use tools like Terraform, Ansible, and Git for infrastructure management. Shared Services Support: Support applications delivering MFA, data tokenization, and data encryption. Continuous Improvement: Identify and implement improvements to middleware and shared service applications. Agile Methodologies: Participate in Agile environments using Scrum and/or Kanban. Knowledge, Experience & Skills Proficiency with Apache Tomcat, RedHat JBoss, Microsoft IIS, and Oracle Weblogic. Kafka and Citrix experience is a plus. Strong written and verbal English skills. Excellent problem-solving and analytical skills. Strong teamwork and communication abilities. Some evidence of automation experience, ideally mentioning keywords 'Terraform', 'Ansible', 'Python', 'Powershell' Some evidence the candidate has had to think for themselves - e.g. they have been a consultant, team lead, project lead or just generally someone who has autonomy in one or more of their roles Evidence that they have written documents and/or mentored/coached more junior colleagues or clients
Pune
INR 5.0 - 12.0 Lacs P.A.
Hybrid
Full Time
As a Senior Analyst - IMP Onboarding , lead and support the technical and operational onboarding of travel partners onto our New Distribution Capability (NDC) platform. This position is responsible for coordinating the end-to-end onboarding process, providing technical guidance, and ensuring a seamless partner experience in alignment with NDC standards. Working closely with cross-functional teams and external stakeholders, the analyst will lead efforts to scale NDC adoption. Duties and Responsibilities: Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs. Serve as a subject matter expert to Airline and third-party tech partners on NDC functionalities, standards for the respective airline. Work closely with GDSs, aggregators, and third-party tech partners to support their NDC implementation. Responsible to conduct end to end review of API workflow and assisting partners with certification. Monitor onboarding progress, track milestones, and resolve issues or blockers proactively. Excellent communication skills with the ability to explain technical topics to non-technical stakeholders. Analyze onboarding KPIs and propose process improvements. Following standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams. Knowledge of XML, JSON, JavaScript and SQL Server. Knowledge and understanding of infrastructure setup, databases, firewall, cloud, and networking. Ability to work within a small team environment with little supervision and flexible shift. Strong analytical/problem solving skills with knowledge of the airline industry. Knowledge, Skills and Experience: Must have experience in providing technical support for application software. Knowledge and experience with XML-based system interfaces, schema design, and hands on experience with XML based tools like Postman, SOAPUI. Familiar with Zendesk, and issue management systems (Jira - Service Desk/Zendesk). Strong project coordination and stakeholder management skills. Background in software development/programming given preference. Bachelors degree in computer science/information systems field or equivalent. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment
Mumbai
INR 9.0 - 12.0 Lacs P.A.
Work from Office
Full Time
Senior Specialist - Enterprise Applications Mumbai Role Purpose: As a Senior Specialist - Enterprise Applications, you will take ownership of senior specialist - enterprise applications-specific challenges, lead initiatives that drive progress, and deliver measurable results. Collaborating with cross-functional teams, you will help the company achieve its strategic goals. Duties & Responsibilities: - Develop and implement strategies for senior specialist - enterprise applications that align with company objectives. - Oversee the execution of tasks related to senior specialist - enterprise applications, ensuring high quality and timeliness. - Collaborate with key stakeholders to identify opportunities for improvement. - Maintain a high standard of excellence in senior specialist - enterprise applications-related practices. Primary Duties &Responsibilities : - Lead and manage projects within your scope of senior specialist - enterprise applications. - Monitor progress and report results to leadership and stakeholders. - Serve as the primary point of contact for senior specialist - enterprise applications-related matters. - Provide mentorship and guidance to team members as needed. Knowledge, Experience & Skills: - Strong expertise in senior specialist - enterprise applications principles and methodologies. - Proven track record of success in a similar role. - Exceptional leadership, analytical, and communication skills. - Advanced knowledge of relevant tools and technologies. - Technical Skills - Dynamics 365, SQL , Azure, - Integration experience with any billing systems. - Data management framework knowledge within the D365 Finance and Operations platform according to best practices. What we offer: - Competitive salary and benefits. - Opportunities for career growth and professional development. - Flexible work arrangements to promote work-life balance. - An inclusive and collaborative work culture.
Mumbai
INR 5.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Translate processes and enhancement specifications into programs Develop or refine error-free code within agreed timescales using development techniques, tools, methods and languages with the aim of optimizing operational efficiency. Evaluate changes and perform impact analysis Work with functional staff to establish and clarify requirements Investigate reported faults in operational code to determine changes and approaches to the code for promotion and replacement, conforming to established procedures. Design and prepare unit testing plan strategies and write test scripts to validate all new software development and enhancements. Take ownership of the test and implementation phases of projects Knowledge, Experience & Skills: Knowledge required in: Java, JavaEE frameworks (Spring, Struts), HTML/HTML5, CSS/CSS3, Eclipse, JavaScript, JQuery and SQL Experience managing servers in linux environments (Tomcat, JBoss) Experience in understanding functional requirements Experience in delivering technical documentation Degree in Software Engineering
Pune/Pimpri-Chinchwad Area
Not disclosed
Remote
Full Time
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Duties And Responsibilities Support the delivery of large programs or complex projects by performing specific tasks. Assist in program planning, resourcing, and progress reporting. Identify and address challenges encountered during program execution. Provide expert knowledge and support to program teams. Contribute to effective communication and collaboration within the program. Ensure tasks are completed on time and to the required quality standards. Knowledge, Experience & Skills 9 - 10 years of Experience in supporting large programs or complex projects. Knowledge of program planning, resourcing, and progress reporting. Strong problem-solving skills and ability to address challenges. Expertise in a specific area related to program delivery. Good communication and interpersonal skills. Ability to work effectively within program teams and support overall program success. What do we offer? An opportunity work on the future of travel industry in market leading company – NDC (New Distribution Capability) Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours, hybrid remote/office working environment Excellent, dynamic and multicultural environment What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less
Pune/Pimpri-Chinchwad Area
Not disclosed
Remote
Full Time
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Senior Engineer .NET Developer Pune Role Purpose As Senior Engineer .NET Developer, you will direct the development and execution of Incubation team, strategies and action plans. You will plan and direct. The successful candidate will need to ensure strong experience in developing software solutions using .NET Core and expertise in AWS technologies, including DynamoDB, Athena, EventBridge, Katalon, and Lambda. This position will be responsible for actively contributing to sprint design, and providing mentorship to team members. The focus will be on software development, technical design and architecture . In line with Accelya´s global business strategy, values and missions. What will you do? Managing Software Development- Design, code, and implement software solutions using .NET Core and related technologies. Develop high-quality, scalable, and maintainable software applications. AWS Services Integration-Utilize AWS services such as DynamoDB, Athena, EventBridge, Lambda, S3, and others to design and implement robust and efficient solutions. Integrate software applications with these services, ensuring optimal performance and scalability. Collaboration and Leadership-Work closely with cross-functional teams, including product managers, designers, and other engineers, to understand requirements and align development efforts. Provide technical leadership, mentorship, and guidance to junior team members. Technical Design and Architecture: - Collaborate with architects and senior engineers to define the technical vision, system architecture, and integration of AWS services. Contribute to the design and implementation of software components, ensuring scalability, performance, and adherence to best practices. Troubleshooting and Support- Investigate and resolve complex technical issues that arise during development or in production environments. Provide support and assistance to end-users or clients, ensuring the smooth operation of software applications. Knowledge, Experience & Skills Bachelor's degree in Computer Science, Software Engineering, or a related field. 5+ years of hands-on experience in software development using .NET Core, with a strong focus on projects leveraging AWS technologies. Expertise in AWS services, including DynamoDB, Athena, EventBridge, Katalon, and Lambda. Proficiency in Agile methodologies, including Scrum or Kanban, and experience working in an Agile environment. Experience with test automation and continuous integration/continuous deployment (CI/CD) pipelines is a plus. AWS certifications, such as AWS Certified Developer - Associate or AWS Certified Solutions Architect, are highly desirable. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less
Pune
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Incident Detection Reporting: Monitor and review incident reports from multiple sources, including IT systems, monitoring tools, and user-reported incidents. Ensure that all incidents are logged in the incident management system with accurate information, including impact, urgency, and priority. Proactively identify recurring issues and escalate them to relevant teams for investigation and resolution. Incident Classification Prioritization: Classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined SLA (Service Level Agreement) criteria. Work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. Ensure that high-priority incidents are immediately escalated and addressed to minimize operational impact. Incident Resolution Coordination: Coordinate and collaborate with internal IT teams and external vendors to resolve incidents promptly. Follow established incident management processes and workflows to ensure that all incidents are resolved within agreed timelines and SLAs. Communicate incident status updates to relevant stakeholders, ensuring transparency and clarity throughout the resolution process. Root Cause Analysis Problem Management: Conduct preliminary investigations of recurring or critical incidents to identify root causes and work with the problem management team to prevent future occurrences. Provide input to post-incident reviews and contribute to lessons learned sessions to continuously improve incident management processes. Communication Stakeholder Management: Provide timely and accurate incident status updates to stakeholders, including business units, service owners, and senior management. Keep end users informed about incident progress, expected resolution times, and any potential workarounds. Ensure that incidents are documented clearly, with detailed notes on troubleshooting efforts, resolutions, and communication with affected users. Incident Documentation Reporting: Maintain accurate incident records, including incident details, troubleshooting steps, resolution actions, and follow-up tasks. Create and maintain incident management reports, including incident trends, performance against SLAs, and other relevant metrics. Provide incident trend analysis to identify areas for service improvement and recommend corrective actions. Continuous Improvement Best Practices: Identify opportunities for improving the incident management process, tools, and workflows to enhance the speed and efficiency of incident resolution. Contribute to the development of incident management best practices and the overall enhancement of IT service management (ITSM) processes. Assist in training and mentoring new team members on incident management procedures and tools. Post-Incident Reviews: Participate in post-incident reviews and analysis meetings to evaluate the effectiveness of incident handling and identify improvements for future incidents. Provide detailed reports on incidents, outlining the causes, impact, resolution, and lessons learned. Tool System Management: Ensure proper use of incident management tools and systems (eg, ServiceNow, Remedy, etc), including accurate logging, tracking, and reporting of incidents. Assist in the configuration and optimization of incident management systems to streamline workflows and enhance incident handling efficiency. Knowledge, Experience Skills Fresh graduates or candidates with internship experience in IT support or incident management are welcome. bachelors degree in Information Technology, Computer Science, or a related field, or equivalent work experience in incident management or IT support. Problem-solving and analytical skills with a willingness to learn. Good written and verbal communication skills to effectively communicate with technical teams and business stakeholders. Ability to work under pressure in a fast-paced environment while maintaining professionalism. Familiarity with IT concepts and interest in IT service management is a plus. What do we offer Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment
Pune/Pimpri-Chinchwad Area
Not disclosed
On-site
Full Time
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Job Summary As an Engineer II specializing in Software Development using C++, you will play a crucial role in designing, developing, and maintaining high-performance applications and systems. You will work collaboratively with cross-functional teams to gather requirements, implement software solutions, and ensure the reliability and efficiency of applications. This position requires strong proficiency in C++ programming, along with a solid understanding of software engineering principles and best practices. Key Responsibilities Software Development: Design, develop, and maintain applications and systems using C++, ensuring high performance, reliability, and scalability. Write efficient, well-structured, and maintainable code while adhering to coding standards and best practices. Requirements Gathering: Collaborate with product managers, system architects, and other engineers to gather and refine software requirements and specifications. Participate in technical discussions to understand user needs and translate them into functional software solutions. Testing and Debugging: Troubleshoot and debug existing applications to identify issues and implement effective solutions. Develop and execute unit tests, integration tests, and performance tests to ensure software quality and robustness. Documentation: Maintain comprehensive documentation of software design, architecture, and implementation processes. Create user manuals and technical documentation as needed for team and end-user reference. Continuous Improvement: Stay current with industry trends, emerging technologies, and best practices in C++ programming and software development. Provide recommendations for process improvements and innovative solutions to enhance system performance and functionality. Collaboration: Work closely with cross-functional teams to ensure successful project delivery and alignment with business objectives. Participate in code reviews, knowledge sharing, and mentoring junior engineers. Education Bachelor’s degree in computer science, Software Engineering, or a related field. Skills Technical Skills: Proficiency in C++ programming, with a solid understanding of object-oriented programming, data structures, and algorithms. Familiarity with development tools and environments (e.g., Visual Studio, GCC, debugging tools). Experience with version control systems (e.g., Git) and agile development methodologies. Problem-Solving Skills: Strong analytical and problem-solving abilities, with attention to detail and a commitment to quality. Communication Skills: Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders. Experience 2+ years of experience in software development, with a strong focus on C++ programming. Preferred Qualifications Experience with multi-threading, concurrency, and performance optimization techniques. Familiarity with other programming languages (e.g., C, Python) and software development paradigms. Knowledge of software design patterns and principles. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less
Pune/Pimpri-Chinchwad Area
Not disclosed
Remote
Full Time
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Senior Engineer- Software Development India Role purpose This position is for the Development team for which the primarily responsibility will be understanding the FLX platform and coding in different languages like JavaScript, XML, XSLT, C Sharp or C++. Duties & Responsibilities Code in JavaScript, XML, XSLT, C Sharp and C++. Test and troubleshoot programs utilizing the appropriate hardware, database and programming technology. Test and develop programming modifications. Write new program code using prescribed specifications. Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part. Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor. Maintain confidentiality regarding the information being processed, stored or accessed. Document programming problems and resolutions for future reference. Knowledge, Experience & Skills Experience with Javascript, CSharp and C++ Must have strong programming and analytical skills and be willing to code full time. Understanding of XML/SOAP, web services, web application development. Excellent debugging and troubleshooting skills, as well as strong analytical and problem-solving skills Knowledge of the Microsoft operating systems and tools, such as Microsoft Visual Studio. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less
Pune
INR 8.0 - 8.5 Lacs P.A.
Hybrid
Full Time
Job Summary : The role is responsible for delivering the large and complex projects for different airlines. The role ensures that the project follow the Testing lifecycle of requirement understanding, Test planning, execution, defect management and delivery of quality product. Duties and Responsibilities : Contribute to effective communication and collaboration within the program Studying the specifics of the product Analyzing the project Planning work execution Identify and address challenges encountered during program execution. Prescribing recommendations to improve the quality of the product Knowledge, Experience & Skills: Senior QA Engineer with relevant IT experience of 3-5 years Experience in Functional testing, API Testing (XML recommended), Performance testing. Experience in Airline Domain preferred Experience in using different tools like SOAPUI, Katalon, Jmeter Driving the software quality assurance lifecycle within Agile processes Should have experience in using JIRA for Test management and defect management What do we offer? An opportunity work on the future of travel industry in market leading company NDC (New Distribution Capability) Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours, hybrid remote/office working environment Excellent, dynamic and multicultural environment
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